Penn National Gaming, Inc.

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Search Results Page 1 of 11

Job Locations US-LA-Bossier City
- Maintains a thorough working knowledge of laws, rules, and regulations of the Gaming Commission, as well as company policies, procedures, and controls. - Responsible for casino drop/count. - Other duties as assigned.
Job ID
2021-80881
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
- Maintains a thorough working knowledge of laws, rules, and regulations of the Gaming Commission, as well as company policies, procedures, and controls. - Responsible for casino drop/count. - Other duties as assigned.
Job ID
2021-79353
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
- Maintains a thorough working knowledge of laws, rules, and regulations of the Gaming Commission, as well as company policies, procedures, and controls. - Responsible for casino drop/count. - Other duties as assigned.
Job ID
2021-80603
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Margaritaville Resort Casino
Job Locations US-IL-Aurora
- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines. - Adheres to all established game procedures, including: - Use of gaming equipment - Providing game security - Money handling - Wager positioning - Verbalizing game - Ability to understand and perform duties in accordance with: - Hollywood Casino Aurora Core Values - Departmental, property, and company policies and standards - illinois Gaming Board requirements - Sarbanes-Oxley - internal Controls - Assists guests in learning games. - Attends departmental and company meetings as required.
Job ID
2021-80115
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines. - Adheres to all established game procedures, including: - Use of gaming equipment - Providing game security - Money handling - Wager positioning - Verbalizing game - Ability to understand and perform duties in accordance with: - Hollywood Casino Aurora Core Values - Departmental, property, and company policies and standards - illinois Gaming Board requirements - Sarbanes-Oxley - internal Controls - Assists guests in learning games. - Attends departmental and company meetings as required.
Job ID
2021-80116
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
Summary The Executive Casino Host - Asian Market position is responsible for developing and maintaining valuable relationships with the Asian Market players, with priority concentration in driving revenue while marketing our gaming product and bringing in new higher-valued Asian clientele.   Essential Duties and Responsibilities - Provide stellar customer service while developing and maintaining current Asian Market player relationships. -Identify and develop professional relationships with new and first-time Asian Market guests. -To have the ability to learn and manage Asian Market guest tours of our facilities and furthering Asian guest education of the mychoice program benefits. -Assist in addressing and translation of guest issues, conflicts or complaints on behalf of the Company in a fair and equitable manner. -Attract and manage Asian customers through weekly telemarketing and in-person contacts on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and special requests. -Demonstrates outstanding internal and external service in accordance with service program guidelines.  - Develops relationships with VIP customer base through weekly telemarketing and in person contact on the casino floor.  - Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the Club Hollywood card program. - Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well as during special events. - Generates revenue through development of accounts and utilizing current databases. - Makes appropriate decisions regarding complimentaries based on recorded play, earned points, comp availability, and customer profitability. - Applies effective communication skills when interacting with new and assigned customers. - Achieves departmental sales and growth goals. - Maintains confidentiality regarding customer information and adheres to control procedures to protect sensitive customer and company data. - Maintains all current player accounts by verifying that contact information is accurate to ensure the integrity of the database. - Interacts with Casino Operations and other Casino Marketing team members to exchange pertinent guest information. - Provides resolution to guest and operational issues in a calm, professional, and prudent manner.
Job ID
2021-77690
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Aurora
Job Locations US-LA-Baton Rouge
L'Auberge Casino and Hotel in Baton Rouge is looking for guest service minded individuals to join our team as Table Games Dealers! If you have ever wanted to become a dealer and are someone who likes to create memorable experiences for others, then this opportunity is for you!  No casino experience required!! - Dealer School classes will be held Monday through Friday, beginning TBD- Classes will last for 6-8 weeks- There is no cost for Dealer School*- Once classes are completed, you will be asked to audition for a part-time dealer position with the casino*If selected to attend dealer school, you will be required to obtain a state gaming license during school.  The typical cost of the license and paperwork is around $250.00.
Job ID
2020-77152
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-IA-Council Bluffs
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming. - Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests. - Maintains knowledge of all aspects of the games dealt. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Conducts assigned game according to procedure. - Ensures appropriate game protection. - Ensures appropriate game pace for all players. - Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience. - Ensures payouts are made quickly and accurately. - Fills and credits tables by verification of cheques. - Opens and closes tables according to established guidelines and procedures. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-80004
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Ameristar Casino Hotel Council Bluffs
Job Locations US-IN-East Chicago
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming.- Provides fast, flawless, personalized service to players.- Consistently builds and maintains rapport with guests.- Maintains knowledge of all aspects of the games dealt.- Complies with all company and departmental policies and procedures, State Gaming Regulations, and Internal Controls.- Conducts assigned game according to procedure.- Ensures appropriate game protection.- Ensures appropriate game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience.- Ensures payouts are made quickly and accurately.- Fills and credits tables by verification of cheques.- Opens and closes tables according to established guidelines and procedures.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2021-77913
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-IN-East Chicago
We are currently looking for energetic and outgoing candidates to enroll in Paid Dealer School to learn from the best at Ameristar East Chicago! Schedule: Classes available between the hours of 11:30AM – 7:30PM, Monday - FridayCourse Length: 4 – 8 hour class options, Full-time and Part-time schedules availableCost: Free - No cost for the course!! Dealer Compensation and Positions: Dealer School is paid at $7.25 per hour. Once successful completion of Dealer School, you will be offered an hourly wage, plus tips. Part-time and Full-time positions with varying shifts will be available. Upon completion of 90 days on the casino floor, Team Members will receive the $500 Sign-on Bonus. Growth Opportunity: Ameristar East Chicago is committed to the growth and development of its Team Members. As you master your skill set, you will have the opportunity to learn new games and make more money. - Adheres to all departmental and property policies and procedures regarding guest service standards.- Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming.- Provides fast, flawless, personalized service to players.- Consistently builds and maintains rapport with guests.- Maintains knowledge of all aspects of the games dealt.- Complies with all company and departmental policies and procedures, State Gaming Regulations, and Internal Controls.- Conducts assigned game according to procedure.- Ensures appropriate game protection and game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience.- Ensures payouts are made quickly and accurately.- Fills and credits tables by verification of cheques.- Opens and closes tables according to established guidelines and procedures.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2021-78476
Position Type
Temporary Part-Time
Category
Casino Operations
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-MS-Vicksburg
- Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. - Provides oversight for all games, game protection, and overall operation of the Table Games/Slot operations on assigned shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - Assists in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Effectively handles customer concerns and requests. - Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers. - Responsible for the accountability of the chips, cards, dice, and all other gaming equipment. - Verifies table inventories and effectively manages table limits. - Assists with overall strategies for customer service, revenue growth, and expense management in order to maximize profitability. - Assists in the overall engagement of all team members on shift by addressing and managing team member feedback, suggestions, complaints, and grievances. - Assists with the overall integrity of daily Table Games and/or Slot operations. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-81025
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Ameristar Casino Hotel Vicksburg
Job Locations US-OH-Columbus
- Responsible for assisting in the direction the overall operations and staff of the entire property as assigned. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the General Manager.- Responsible for assisting in managing all components of the property, limited but not including to gaming operations, food & beverage, security, surveillance, finance, marketing, and facilities.  - Responsible for meeting EBITDA, profitability, customer service, talent, and other operating/financial objectives.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with Internal Controls. Monitors for compliance.- Assists in making final decisions on implementation and oversight of overall strategies for the overall engagement, customer service, comp ability, games layout and slot floor mix, revenue growth, and expense management in order to maximize profitability for all areas of responsibility. - Confers with and regularly reports to General Manager to plan business objectives, to develop organizational policies, to coordinate functions and operations between divisions and departments, and to establish responsibilities and procedures for attaining objectives.- Implements and monitors controls designed to assure full compliance with state mandates.- Reviews activity reports and financial statements to determine progress and status in attaining objectives and revises objectives and plans in accordance with current conditions. - Assists with development and implementation of construction/renovation projects.- Responsible for ensuring corporate financial reporting practices are consistently met.- Assists with direction and coordination for the formulation of financial programs to provide funding for new or continuing operations to maximize returns on investments and to increase productivity.- Assists in planning, directing, and executing Team Member and public relations policies designed to improve company's image and relations with guests, Team Members, stockholders, and the public.  Submits designed policies to General Manager for final approval. - Makes recommendations for policy exception requests as needed.- Assists with oversight of marketing programs to assure proper promotion of the property. - Assists in interviewing and selecting new leadership and executive Team Members for the property.- Plans work processes and determine effective techniques or processes to be used in the course of business.- Responsible for understanding and adhering to disciplinary policies including but not limited to counseling Team Members and the use of progressive discipline to modify poor performance.- Addresses and manages complaints, grievances or concerns from Team Members.  Makes final decision of said complaints, grievances, and/or concerns.- Responsible for the effective administration and management of rewards and recognition for property Team Members.- Recommends and approves/declines the change in status of Team Members including but not limited to changes from full time to part time, promotions, and transfers.- Provides for the safety of Team Members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.- Responsible for addressing guest complaints and positive results of all customer service programs.- Responsible for understanding and adhering to regulatory, department, and company policies and procedures.- Recommends determinations regarding types of materials, supplies, or tools to be used for any property related project within green field of decisions.- Immediately escalates red field issues to General Manager.- Protects and preserves assets of the company.- Responsible for understanding and adhering to all bargaining unit agreements (where applicable).- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to General Manager. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-80795
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Columbus
Job Locations US-OH-Toledo
ESSENTIAL RESPONSIBILITIES- Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department. Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift.  Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures enforcement of games procedures and policies as outlined in company and department manuals and inaccordance with Internal Controls. Monitors for compliance.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers. - Responsible for the accountability of the chips, cards, dice and all other gaming equipment.- Verifies table inventories and effectively manages table limits.- Effectively handles customer concerns and requests.- Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances. - Assists with the overall integrity of daily Table Games operations. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.SUPERVISORY RESPONSIBILITIES                                                    - Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to team members in regards to performance.- Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.- Manages work procedures and expedites workflow.- Provides recommendation for employee performance (disciplining, coaching, and counseling).
Job ID
2021-81150
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Toledo
Job Locations US-IN-East Chicago
- Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department. - Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift. - Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures enforcement of games procedures and policies as outlined in company and departmental manuals, and in accordance with internal Controls. Monitors for compliance. - Monitors chips and cash transactions between Dealers and customers and ensures that proper payout amounts are paid to customers. - Responsible for the accountability of the chips, cards, dice, and all other gaming equipment. - Verifies table inventories and effectively manages table limits. - Effectively handles customer concerns and requests. - Assists with responsibility for the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances. - Assists with the overall integrity of daily Table Games operations. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-80527
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-MO-Riverside
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures efficiency of Slot machines and related gaming equipment during assigned shift.- Ensures customer service meets established standards. - Verifies jackpot payouts, when applicable, in accordance with established procedures.- Assists with service light calls in accordance with established procedures. - Notifies manager if any technical or service issues arise.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-78786
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Argosy Casino Hotel & Spa Riverside
Job Locations US-PA-Washington
- Responsible for supervising staff and the overall daily management of a designated shift in the Slots department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures.- Works closely with the manager to implement and oversee overall strategies for customer service, comping, Slot floor layout and mix, revenue growth, and expense management in order to maximize profitability.- Shares responsibility for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.- Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Slots department.- Shares responsibility for the overall integrity of daily operations on assigned shift.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-80477
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
The Meadows Casino Racetrack
Job Locations US-MO-Riverside
- Provides personalized service and uses guest name - Resolves service problems according to guidelines - Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos - Promotes casino events and programs - Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round - Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Handles money according to procedure - Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor - Maintains clean and stocked workstation
Job ID
2021-78366
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Argosy Casino Hotel & Spa Riverside
Job Locations US-IA-Council Bluffs
- Responsible for supervising staff and the overall daily management of the Cage on a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.- Assists with guest inquiries while monitoring and applying service recovery within authorized levels.- Reviews and approves Cage documentation based on established levels of authorization.- Prepares/reviews currency transactions reports, in absence of Shift Manager, on assigned shift.- Verifies vault accountability at end of assigned shift.- Verifies Credit line availability, in absence of Shift Manager, on assigned shift.- Responsible for verification of main bank and window cashier drawers.- Responsible for authorizing checks.- Prepares customer deposit and safekeeping log. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-79610
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Ameristar Casino Hotel Council Bluffs
Job Locations US-MO-Riverside
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for providing guidance and daily supervision to staff in the Cage department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Reports to guest inquiries and reports issues to Manager for guest recovery.- Assists in preparing/review of currency transactions reports.- Verify vault accountability at end of shift.- Assists with verification of credit line availability.- Assists with review of multiple transactions logs for accuracy.- Verification of main bank and window cashier drawers.- Authorizing checks.- Prepare fills and credits for live games when acting as cashier/banker.- Prepare jackpots as needed.- Prepare customer deposit and safekeeping log.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance  procedures.  - Maintains strict confidentiality in all departmental and company matters. SUPERVISORY RESPONSIBILITIESThis job may or may not have supervisory responsibilities.- Manages work procedures and expedites workflow.- Provides coaching and counseling to team members.
Job ID
2021-80849
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Argosy Casino Hotel & Spa Riverside
Job Locations US-IL-Aurora
- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines. - Maintains security and accountability over all funds, including: - Cash and cash advances - Front money - Gaming chips - Jackpot payouts - Kiosk collection - Markers - Personal checks - Promotional coupons - Slot vouchers - Executes accurate reports, as needed, including: - Balancing banks - Closeout reports - Daily deposits - Table fills and credits - Reconciliation of kiosks - Check cashing applications - Subsidiary reports - Attends departmental and company meetings, as required.
Job ID
2021-81224
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Aurora

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