Penn National Gaming, Inc.

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Job Locations US-IA-Council Bluffs
- Adheres to all departmental and company policies and procedures regarding guest service standards. - Assists sick or injured patrons and team members; performs CPR as necessary. - Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns. - Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel). - Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members. - Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center. - Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer. - Assists leadership and prepares detailed reports on Security-related incidents that occur on company property. - Attends all departmental, company, and safety/first aid training classes as scheduled. - Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedure. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2020-77576
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Ameristar Casino Hotel Council Bluffs
Job Locations US-LA-Bossier City
- Responsible for the proper execution of assigned duties. - Be knowledgeable of and adhere to all rules and regulations, policies, and procedures. - Provides protection for the casino and all employees and guests. - Responsible for overall protection of company assets. - Guards all transfers of monies and chips on the casino floor as well as the physical transportation of fills and credits. - interacts with guests and employees in a professional manner. - interacts with local law enforcement agencies. - Knowledge of the Casino Control Act and attendant regulations as well as Margaritaville Resort Casino internal controls, policies, and procedures. - Maintains a written log of incidents involving guests or employees and prepares additional detailed reports as required. - Administers first aid and assists injured guests and employees. - Ensures departmental compliance with federal, state, and local regulations, and with departmental and company policies and procedures. - Responsible for adherence to health, fire, and safety regulations; identifies potential safety hazards and reports such to the appropriate personnel. - Supports and maintains the Margaritaville Resort Casino courtesy guidelines. - Promotes outstanding guest relations. - Performs other duties as assigned.
Job ID
2021-79387
Position Type
Regular Part-Time
Category
Security, Surveillance & EMT
Casino Property
Margaritaville Resort Casino
Job Locations US-IL-Aurora
- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines. - Safeguards assets, guests, and team members. - Escorts gaming chips, tokens, cash, and other assets to the appropriate personnel. - Monitors guests for signs of intoxication, intervening as needed according to established practices. - Supervises the end of gaming day drop. - Oversees the counting of tokes. - Prepares Security reports in a timely manner and ensures accurateness and completeness. - Demonstrates and follows emergency procedures. - Assists the Maintenance department in an emergency condition. - Ensures no patron under the age of 21 boards casino. - Maintains First Aid/AED certification. - Responds to medical emergencies and completes illness/injury reports. - Attends departmental and company meetings as required.
Job ID
2021-79629
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines. - Safeguards assets, guests, and team members. - Escorts gaming chips, tokens, cash, and other assets to the appropriate personnel. - Monitors guests for signs of intoxication, intervening as needed according to established practices. - Supervises the end of gaming day drop. - Oversees the counting of tokes. - Prepares Security reports in a timely manner and ensures accurateness and completeness. - Demonstrates and follows emergency procedures. - Assists the Maintenance department in an emergency condition. - Ensures no patron under the age of 21 boards casino. - Maintains First Aid/AED certification. - Responds to medical emergencies and completes illness/injury reports. - Attends departmental and company meetings as required.
Job ID
2021-78719
Position Type
Temporary Part-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino Aurora
Job Locations US-MO-St. Louis
- Adheres to all departmental and company policies and procedures regarding guest service standards.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.- Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary.- Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.- Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.- Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.- Attends all departmental, company, and safety/first aid training programs as scheduled.- Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.- Checks identification of all persons that appear to be under 21 years of age.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2021-80706
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
River City Casino & Hotel
Job Locations US-MO-Riverside
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Serves as the Security Manager on duty in the absence of the Security Shift Manager- Enforce internal control policies and procedures including but not limited too; underage gambling and drinking laws- Maintain safety and inspections reports for the property- Conduct regular security post inspections- Prepare security incident reports and maintain security logs.- Respond to guests and employees concerns and complaints and solve their problems with professionalism and compassion.- Ensure security officers adhere to uniform dress and grooming standards consistent with department and company standards.- Interact and cooperate with regulatory, fire/rescue and law enforcement agencies.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company mattersSUPERVISORY RESPONSIBILITIES                                                    This job may or may not have supervisory responsibilities.- Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.- Manages work procedures and expedites workflow.- Provides recommendation for employee performance (disciplining, coaching, and counseling).
Job ID
2021-79524
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Argosy Casino Hotel & Spa Riverside
Job Locations US-MO-St. Louis
- Adheres to all departmental and company policies and procedures regarding guest service standards.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.- Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary.- Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.- Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.- Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.- Attends all departmental, company, and safety/first aid training programs as scheduled.- Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.- Checks identification of all persons that appear to be under 21 years of age.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2021-80768
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
River City Casino & Hotel
Job Locations US-MO-Riverside
- Achieving desired results in all areas of responsibility through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high quality service.  Then, monitors results through inspection, evaluation and analysis.  Makes changes if necessary to achieve end result - Management accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation - Staffing and scheduling (planning, assigning and directing work) to meet business demands and ensure internal customer satisfaction  - Researching, evaluating, and testing latest technology in surveillance in order to develop most appropriate system to achieve security, effectiveness, and cost efficiency objectives  - Partnering with property departments to design and conduct highly sensitive investigations to facilitate fact-finding probe into potentially illegal or inappropriate activities - Communicating and developing business relations with State and Local Regulators in order to stay abreast of regulations and practices - Making recommendations in the development of gaming procedures to ensure that management takes into consideration the enforceability of such procedures from a surveillance perspective - Maintaining overall department budgets, profit and loss statements, cost analysis, labor analysis, planning and promotions - Maintaining the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures - Presenting oneself as a Credit to the Company and encourages others to do the same  - Performing all other related and compatible duties as assigned
Job ID
2021-81200
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Argosy Casino Hotel & Spa Riverside
Job Locations US-WV-Charles Town
- Complies with all applicable rules and regulations of the West Virginia Racing Commission and the West Virginia Department of Health & Human Resources, Office of EMS.  - Complies with the Security/EMS Department Standard Operating Procedures. - Complies with the Exposure Control Policies for blood-borne and air-borne pathogens.  - Attends all mandatory EMS Department meetings and training classes. - Conducts patient care equipment inspections and ensures proper stocking at the beginning of each shift.  - Cleans and/or decontaminates durable patient care equipment  - Clean and/or decontaminates the ambulances as needed.  - Restocks expendable supplies and disposable equipment utilized for patient care immediately after the incident. - Performs assessments and treatment of trauma and medical patients in accordance with the current West Virginia Basic Life Support Protocols.  - Performs appropriate basic interventions for trauma and medical patients in accordance with current West Virginia Basic Life Support Protocols.  - Operates telephone and radio communications equipment effectively to transmit patient information to the appropriate care facility and/or with Security Control.  - Provides verbal reports of patient interactions and conditions to incoming EMS units, receiving facilities, doctors, and nurses involved in the patients’ care. - Provides written documentation of patient care assessments, conditions, interventions, and outcome on West Virginia run report prior to leaving the hospital.  - Provides written documentation of exposures to blood or body fluids immediately in accordance with the Security/EMS Department/CTRS Exposure Control Policy.  - Assists EMS Department Staff when requested within the EMT-B scope of practice.  - Works with other licensed EMS agencies as needed for our operation or in a Mass Casualty incident situation.  - Maintains complete patient confidentiality and company information at all times. - Works longer than scheduled shifts as situations may dictate. - Performs all job duties in a safe and responsible manner.  - Performs other duties as may be assigned by department and/or company management.
Job ID
2021-79241
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-OH-Toledo
- Responding to instructions from emergency medical dispatcher and drives specially equipped emergency vehicle to specific location- Monitoring communication equipment to maintain contact with dispatcher- Removing or assisting in removal of victims from scene of accident or catastrophe- Determining nature and extent of illness or injury, or magnitude of catastrophe, to establish first aid procedures to be followed or need for additional assistance, basing decisions on statement of persons involved, examination of victims, and knowledge of emergency medical practice- Administering prescribed first aid treatment at site of emergency, or in specially equipped vehicle, performing such activities as application of splints, administration of oxygen, treatment of minor wounds or abrasions, or administration of artificial resuscitation- Communicating with professional medical personnel at emergency treatment facility to obtain instructions regarding further treatment and to arrange for reception of victims at treatment facility- Assisting in removal of victims and occasionally, transfer of victims to treatment center- Assisting treatment center admitting personnel to obtain and record information related to victims' vital statistics and circumstances of emergency- Maintaining vehicles and medical and communications equipment and replenishes first aid equipment and supplies- Assisting in controlling crowds, protesting valuables, or performing other duties at scene of catastrophe- Providing superior service to our guests- Must seek out opportunities to be of service- Maintaining highly visible patrols to insure a safe gaming experience- Assuring quality support to other departments so that they may serve guests more effectively- Maintaining public order and enforcing safety rules- Protecting property and assets- Creating fun and excitement with the customer
Job ID
2021-78149
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino at Toledo
Job Locations US-PA-Grantville
- through alertness, diligence, specified procedures, and proactive attention to potential danger and security risks, the Security Officer shall protect our guests, our property, and our staff from harm or loss. - Patrol, periodically, buildings and grounds of the facility, as directed; or stand watch, as directed, at an assigned Security post, in order to oversee the comfort, safety, and security of our guests. - Examine various points of entry to determine that they are secure. - Conduct inspections, in accordance with procedures, to ensure equipment and facilities are in a safe condition. - Watch for and conduct timely reporting of irregularities such as fire hazards, leaking water pipes, and security doors left unlocked to the appropriate authority. - Guard against theft of company property. - Greet all guests and staff in a positive, friendly, and professional manner. - Regulate vehicle and pedestrian traffic at plant entrance to maintain orderly flow, as directed. - With care and professionalism, ensure compliance of Hollywood Casino’s responsibility to prevent over-consumption of alcohol.
Job ID
2021-78456
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-LA-Baton Rouge
- Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.). - Oversee scheduling, training, development, motivation and supervision of the security staff personnel. - Assist sick or injured patrons and employees. - Assist Games and Slots department in removing drop boxes. - Report unsafe or hazardous conditions. - Assist patrons and employees on directions and proper procedures. - Check identification to ensure guests are over the age of 21 and constantly monitor and train Security Officers in the importance of the checking of all subjects who look under 30 years of age. This training will also include the awareness of the use of fraudulent iD’s. - Perform fills, credits, exchanges and marker transfers procedures for departments as needed. Ensure that all proper procedures for Games Department are correctly implemented and maintained. - Drive company vehicles to transport individuals to specified locations or to patrol company property. - Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. - Write accident/incident reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Obtains witness statements when necessary. - Answer alarms and investigate disturbances. - Circulate among visitors, patrons, or employees to preserve order and protect property. - Monitor surveillance equipment and alarms. - Security Lead Officers will respond to all emergencies on property and be able to if the need arises to evacuate patrons and employees.  - Security Lead Officers will participate in drills consisting of all emergencies each quarter. - Must be able to physically stand for an 8 hour shift. - Resolve guest complaints and ensures that all areas of guest service are adhered to. - Respond to and handle all occupational injury reports and all incident reports report including vehicle incident reports on property assuring that L’Auberge Casino and Hotel maintains its procedures and liability issues. - Security Lead Officers will respond to all emergencies on property. Officers will be trained and become proficient in how to respond to all emergencies including evacuation if the need arises. Officers will attend quarterly drills covering all of the above noted emergencies. - Conduct training classes on various topics such as CPR, Fire Fighting and Response, First-Aid, and general security procedures to ensure the security and protection of assets, patrons/guests and employees.
Job ID
2021-80591
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-WV-Charles Town
- Shall ensure the safety of customers, employees and others while on the premises of HCCTR.- Assists customers and employees and reports critical situations (medical emergencies, irate customers, etc).- Continual observation and patrolling, as directed, of the casino premises, buildings and grounds, corridors, barn areas, office areas and parking facilities of HCCTR.- Ensures the integrity of all slot and table games of HCCTR.- Transports gaming chips to and from gaming tables in accordance with internal control procedures.- Performs the drop for table games including poker, in accordance to internal control procedures.- Reports to the Security management, any violations, acts or situations which are detrimental to the best interest of HCCTR. - Examines doors, windows, and gates to determine that they are secure.- Warns violators of rule infractions, such as loitering, smoking, or carrying forbidden articles.- Assists in any internal or external investigations conducted by HCCTR or authorized local authorities- Inspects equipment and machinery to ascertain if tampering has occurred.- Watches for and reports irregularities such as fire hazards, leaking water pipes, and security doors left unlocked.- Observes departing personnel to guard against theft of company property.- Sounds alarm or notifies supervision verbally, by radio, or by telephone in case of fire, theft, or presence of unauthorized persons.- Permits authorized persons to enter property.- Records data such as property damage, unusual occurrences, and malfunctioning of machinery or equipment, for use of supervisory staff.- May be called on to regulate vehicle and pedestrian traffic to maintain orderly flow.- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures behavior and appearance are in compliance with established standards.- Maintains complete confidentiality at all times with respect to the internal functions of the Security department as well as any other information deemed to be confidential.- Maintains a professional work environment with management and staff.- Participates in meetings and training as required.- Performs all job duties in a safe and responsible manner and reports safety hazards immediately.- Prepares reports as requested or required.- Performs other duties as may be assigned by department and/or company management.- You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests. This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.
Job ID
2021-79834
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-LA-Harvey
- Responsible for supervising staff and the overall daily management of a designated shift in the Security department.- Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. - Serves as the Security Manager on duty in the absence of the Security Shift Manager.- Enforces internal control policies and procedures, including but not limited to, underage gambling and drinking laws.- Maintains safety and inspection reports for the property.- Conducts regular Security post inspections.- Prepares Security incident reports and maintains Security logs.- Responds to guest and team member concerns and complaints and solves their problems with professionalism and compassion.- Ensures Security Officers adhere to uniform dress and grooming standards consistent with departmental and company guidelines.- Interacts and cooperates with regulatory, fire/rescue, and law enforcement agencies.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-80673
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Boomtown New Orleans
Job Locations US-MI-Detroit
The following and other duties may be assigned as necessary:• Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.• Serves as the Security Manager on duty in the absence of the Security Shift Manager• Enforce internal control policies and procedures including but not limited too; underage gambling and drinking laws• Maintain safety and inspections reports for the property• Conduct regular security post inspections• Prepare security incident reports and maintain security logs.• Respond to guests and employees concerns and complaints and solve their problems with professionalism and compassion.• Ensure security officers adhere to uniform dress and grooming standards consistent with department and company standards.• Interact and cooperate with regulatory, fire/rescue and law enforcement agencies.• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.• Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-80080
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Greektown Casino Hotel
Job Locations US-WV-Charles Town
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Enforce internal control policies and procedures- Enforce underage gambling and drinking laws- Maintains safety and inspection reports for the property.- Conduct regular security post inspections- Transfers Table Games fills and credits.- Prepare security incident reports and maintain security logs.- Reports guest and team member concerns and complaints to manager.- Ensure security team members adhere to uniform dress and grooming standards consistent with department and company standards.- Interacts and cooperate with regulatory, fire/rescue and law enforcement agencies.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-80388
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-KS-Kansas City
ESSENTiAL DUTiES AND RESPONSiBiLiTiES The following and other duties may be assigned as necessary:  - Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Serves as the Security Manager on duty in the absence of the Security Shift Manager- Enforce internal control policies and procedures including but not limited too; underage gambling and drinking laws- Maintain safety and inspections reports for the property- Conduct regular security post inspections- Prepare security incident reports and maintain security logs.- Respond to guests and employees concerns and complaints and solve their problems with professionalism and compassion.- Ensure Security Officers adhere to uniform dress and grooming standards consistent with department and company standards.- Interact and cooperate with regulatory, fire/rescue and law enforcement agencies.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company mattersSUPERVISORY RESPONSIBiLITIES- This job may or may not have supervisory responsibilities.- Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.- Manages work procedures and expedites workflow.- Provides recommendation for employee performance (disciplining, coaching, and counseling).
Job ID
2021-79255
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-PA-Grantville
- Supervisors are employed to direct security staff in the performance of their daily duties and responsibilities.  - Ensures consistent external and internal customer service goals are being achieved. - Ensures a safe environment for our guests and employees is being maintained. - Responsible for providing guidance and daily supervision to staff in the department. - Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - Enforce internal control policies and procedures. - Enforce underage gambling and drinking laws. - Maintains safety and inspection reports for the property. - Conduct regular security post inspections. - Prepare security incident reports and maintain security logs. - Reports guest and team member concerns and complaints to manager. - Ensure security team members adhere to uniform dress and grooming standards consistent with department and company standards. - interacts and cooperate with regulatory, fire/rescue and law enforcement agencies. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-78458
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Review, adjust and administer working schedules of team members- Supervise and manage attendance and time records of team members- Handle customer complaints- Handle emergency situations such as disorderly patrons, medical emergencies, violation of gaming laws and intoxicated patrons- Ensure that all Security team members adequately perform the duties arising from emergency situations- Provide assistance to customers: answer questions, handle complaints, call for cabs, etc.- Supervision of security officers: assign officers to work areas, observe work to ensure that procedures are followed, conduct performance evaluations, take disciplinary actions, disseminate information- Ensure prompt completion and forwarding of all required paperwork of team members- Provide security for monetary transfers, fills, credit and escorts- Testify in court on behalf of state gaming boards- Interview, select and train new team members- Review, adjust and administer working schedules of team members- Assign and apportion work to be done among team members- Plan work processes and determine effective techniques or processes to be used by team members in the course of business- Supervise and manage the work processes or procedures of team members- Conduct individual or group pre-shift meetings with team members and provide daily positive feedback- Understand and adhere to disciplinary policies including but not limited to counseling team members and the use of progressive discipline to modify poor performance- Administration of disciplinary action including but not limited to warnings, suspensions and recommendations of termination- Address and manage complaints, grievances or concerns from team members.- Effectively use, administer and manage rewards and recognition for front line team members- Review the performance, productivity and efficiency of team members including but not limited to periodic evaluations- Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers- Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner- Develop, maintain and manage training programs- Handle customer complaints and support all customer service programs- Understand and adhere to regulatory, department and company policies and procedures- Make determinations regarding types of materials, supplies, or tools to be used- Supervise and manage attendance and time records of team members- Effectively manage departmental expenses- Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction- Protect and preserve assets of the company- Understand and adhere to all bargaining unit agreements- Meet grooming and appearance requirements- Meet attendance guidelines- Comply with all reasonable requests made by management
Job ID
2021-79220
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Plainridge Park Casino
Job Locations US-PA-Washington
- Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Serves as the Security Manager on duty in the absence of the Security Shift Manager. - Enforces internal control policies and procedures, including but not limited to, underage gambling and drinking laws. - Maintains safety and inspection reports for the property. - Conducts regular security post inspections. - Prepares security incident reports and maintains security logs. - Responds to guest and team member concerns and complaints and solves their problems with professionalism and compassion. - Ensures Security Officers adhere to uniform dress and grooming standards consistent with department and company guidelines. - interacts and cooperates with regulatory, fire/rescue, and law enforcement agencies. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-79936
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
The Meadows Casino Racetrack

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