Penn National Gaming, Inc.

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Job Locations US-PA-Philadelphia
- Assist with the execution of PI’s overarching business goals by supporting the Senior Manager of the Project Management team with several business-critical workstreams. - Work cross-functionally with key internal and external stakeholders to identify risks, issues, actions, decisions, project plans, and milestones.- Proactively support workstream stakeholders to develop meeting agendas, capture meeting minutes and follows through on open actions.- Work with Senior Manager of the Project Management Team to identify responsibilities, dependencies, and deliverables for internal and external resources required for specific projects and initiatives.- Champions workstream documentation and ensures all necessary documentation exists and meets quality standards.- Work with the Project Management team to identify scalable areas of improvement and take lead on implementing and managing change.
Job ID
2021-80375
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-NV-Henderson
- Manage the integration, upgrade, and build priorities for Unity- Responsible for all products building successfully- Responsible for debugging and addressing problems when builds fail- Identify process and application bottlenecks and implement solutions in a timely manner- Maintain a standard for build requirements, product quality, and release process- Ensure products conform to high industry standards- Improve the build pipeline to be more efficient- Develop client-side game features as needed and when time allows- Help maintain code quality, organization, and automation
Job ID
2021-80594
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Penn Interactive Ventures - NV
Job Locations US-PA-Philadelphia
- Demonstrate best-in-class programming skills to develop secure, tested, optimized, scalable code. - Translate business requirements into code. - Collaborate with designers, product managers, ops engineers, client engineers, QA engineers and various other teams and stakeholders to solve innovative problems utilizing out-of-the-box solutions.- Communicate clearly and effectively using Github, Slack, Google Docs, JIRA, so as to keep all stakeholders in-the-loop regarding relevant issues.- Interact thoughtfully and professionally with everyone including non-technical colleagues.- Ability to work in a highly regulated environment and develop code according to regulatory requirements
Job ID
2020-75418
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Wyomissing
SUMMARYThe Cloud Platform Architect is responsible for supporting the existing cloud infrastructure, while also building out the next generation of cloud-based solutions. This includes, but is not limited to, infrastructure design, planning, management, maintenance and support.  ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Leverages solutions and best practices in AWS to support ongoing application development efforts.- Partners with the business and internal technology teams to collect and document solution requirements, performance objectives, detailing metrics and benchmarking measurements for evaluation in an independent fashion. Makes recommendations based upon data collection.- Translates requirements into a prioritized list of user stories and deliver per timelines.- Designs, develops, tests, operates, and sustains secure computing architectures to include cloud, data centers, and overall infrastructure optimization activities.- Establishes a foundation for future implementations and automation requirements for cloud environments.- Maintains strict confidentiality in all departmental and company matters.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management.
Job ID
2021-77700
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Penn National Gaming, Inc.
Job Locations US-NV-Henderson
- Manage the Absolute Games back end configuration tool - Develop and configure limited time, recurring and one time sales / promotions - Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience - Implement and launch sales strategies and offers received from Product Management- Communicate with Product Development to understand upcoming initiatives- Coordinate with QA to ensure campaigns are executing properly - Work closely with Customer Service to monitor and escalate player issues or concerns - Organize training materials, develop best practices and present other important information across the team- Be a proactive part of the ideation process, contributing in team meetings & strategy sessions
Job ID
2021-80611
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Penn Interactive Ventures - NV
Job Locations US-PA-Philadelphia
- Design, develop and deploy a big data stack and data processing infrastructure platform- Architect and rearchitect multi-tenant databases to meet the needs of our customer base- Improve data validation and data quality monitoring- Work with client and backend teams to guide events driven designs- Optimize and tune the databases to improve performance and reduce cost- Write and maintain terraform to enable data engineering and science teams to safely deploy tools and services
Job ID
2020-75417
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-CO-Black Hawk
- Responsible for directing the overall operations and staff of the IT department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives. - Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. - Responsible for preparing, monitoring, and adhering to budgets; ensures compliance to departmental budget initiatives; reports budget concerns/deviations to Executive Management/GM. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Collaborates closely with the Corporate information Technology organization regarding cross functional governance, architecture, standards, etc.- Plans, develops, organizes, implements, directs, and evaluates the property's information and technology functions. - Participates in the development of the corporation's strategic logics to include plans and programs as a strategic partner, but particularly from the perspective of the impact on information and technology. - Translates the strategic logics and tactical business plans into operational plans and systems structures. - Manages the remote access process. - Evaluates and advises on the effect of long-range planning of new strategies and regulatory action as those items impact the technical operating platforms of the property. - Develops design and implementation strategies to ensure property is kept abreast of technology trends within the industry in accordance with enterprise governance and architectural standards. - Develops integration strategies to ensure optimal efficiency of computer systems and programs with existing end users. - Develops and maintains disaster recovery strategies to ensure business continuance in case of systems failures in accordance with enterprise governance and architectural standards. - Ensures adequate processing and storage capacity for growing business demands based on customer volumes. - Continually reassesses the competitiveness of all information assets against the relevant comparable companies, industries, and markets. - Establishes credibility throughout the property with management and employees in order to be an effective listener and problem solver of information issues. - Develops appropriate policies and procedures to ensure the integrity of all deployed information systems in accordance with enterprise governance and architectural standards. - Coordinates the interdepartmental efforts relative to information systems throughout the property. - Provides technical advice and knowledge to Executive team. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-80796
Starting Salary
USD $97,000.00/Yr.
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-PA-Philadelphia
- Provide technical vision and oversee the entire data platform, leading all technology and system design/architecture decisions related to data engineering and data science- Lead data scientists and data engineers in architecting and delivering solutions that fulfill the business’s information needs and align with the engineering leadership’s vision and strategy- Lead the data team in designing, developing, and deploying a big data stack and data processing infrastructure platform- Cultivate relationships with internal and external stakeholders and prioritize development based on the needs of the business- Engage an end-to-end approach by ingesting and connecting all available relevant data in an efficient manner- Build and maintain tools and services to support data ingestion, discovery, lineage for ETL and streaming- Provide advice, guidance, direction, and authorization to carry out major plans and procedures to ensure schedule attainment, product development process adherence, and performance and budget targets are met
Job ID
2021-78610
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
- Demonstrate best-in-class programming skills to develop highly innovative, high-impact, consumer-facing web apps.- Translate robust business requirements into thoughtfully architected, reusable code. - Squash bugs to make sure our user experience is unrivaled. - Collaborate with designers, product managers, project managers, ops engineers, QA engineers and various other teams and stakeholders to solve novel problems.- Communicate clearly and effectively using Github, Slack, Google Docs, ZenHub, and email.- Interact thoughtfully and professionally with everyone including non-technical colleagues.
Job ID
2020-75425
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-WV-Charles Town
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.- Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization environment.- Responsible for maintaining capacity and storage requirements on SAN hardware. - General understanding of Cisco network hardware such as switches, wireless controllers, and AP’s.- Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly.- Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.- Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.- Installs monthly Windows patches and performs vulnerability remediation on company servers.- You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests. This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.
Job ID
2021-80553
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-PA-Philadelphia
- Take new features head-on. Go through detailed user-stories / tasks and build new UX / UI using native Swift.- Maintain the networking and data library written in Swift.- Squash bugs to make sure our user experience is unrivaled.- Build scalable and highly optimized code.- Collaborate with various stakeholders to solve innovative problems utilizing out-of-the-box solutions.- Be on top of WWDC announcements and leverage new iOS features in our app portfolio.
Job ID
2020-75769
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-IL-Joliet
Responsible for managing the 24-hour casino information systems, local area network, and voice and data communications. This individual will direct and lead the day-to-day activities of the IT staff.  ESSENTIAL DUTIES AND RESPONSIBILITIES- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and Team Members.- Responsible for managing the 24-hour casino information systems, local area network, and voice and data communications. Responsible for installation, configuration, upgrades, and troubleshooting of servers, and desktop hardware, software and interfaces.- Personnel management responsibilities include recruiting, coaching, performance management, career development, and allocation and prioritization of work of the IT staff. Participate in the development of policies and procedures, manage compliance and ensure cross training of responsibilities. This position is also responsible for the selection and management of consultants.- Responsible for budgeting, evaluation, procurement, installation, configuration, upgrades, trouble-shooting, and support of computer and communications hardware, operation systems and application software.- Responsible for providing service to users, resolving user problems and providing instruction and training to users to ensure maximum customer satisfaction.- Responsible for disaster recovery planning and testing, capacity planning, security administration, software licensing, monitoring and tuning performance, ensuring integrity of backups, preventative maintenance and maximizing system availability.- Responsible for staying informed on new technologies with a view towards integrating them into the company’s architecture. Recommend and implement process improvements and purchases that will improve system performance, user productivity customer satisfaction and/or reduce costs.- Interact with compliance auditors ensuring that audit findings are resolved in a timely basis. Interact with corporate requirements to ensure best practices and compliance.- With guidance from the Director of IT, participate in planning and formulating the departmental budget. Review departmental expenses and ensure compliance with the budget.ADDITIONAL DUTIES/JOB DIMENSIONSRegular attendance in conformance with the standards, which may be established by Hollywood Casino from time to time, is essential to the successful performance of this position.  Team Members with irregular attendance will be subject to Hollywood Casino disciplinary action procedures up to and including termination of employment. Due to the cyclical nature of the hospitality/entertainment industry, Team Members may be required to work varying-schedules to reflect the business needs of the property. Upon employment, all Team Members are required to fully comply with Hollywood Casino policies and procedures for the safe and efficient operation of Company facilities.  Team Members who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment
Job ID
2021-80338
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Hollywood Casino Joliet
Job Locations US-WV-Charles Town
- Provides technical support for end user computers, applications, printers, phones, time clocks, key control devices, network and application connectivity, and cell phones/radio devices. - Resolves and tracks end user software/hardware computer problems and work with end users to identify technology needs that will help streamline their business processes- Installs and troubleshoots hardware and software.  This includes, but not limited to, network equipment, computers, printers, phones, time clocks, and key control devices. - Maintains phone system, including but not limited to moves, adds and changes, along with occasional wire installation and system troubleshooting- Maintains inventory control for all hardware/software; maintains equipment organization to help expedite service.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Assists with the remote access process when vendors need to provide support for upgrades and troubleshooting issues.- Troubleshoots network connectivity for property systems and maintain network wire management.- Completes profile request administration for network and property systems; Add/change/modify end user access according to department and regulatory policy.- Consults with vendors to improve customer service and reduce problems in the environment.- Meets department uniform, appearance and grooming requirements.- Keeps work area clean and free of safety hazards, debris and litter.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Perform all job duties in a safe and responsible manner.- You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests. This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.
Job ID
2021-79067
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-OH-Youngstown
- Receive, record, resolve and follow up on end-user problems or system malfunctions with desktop and portable computers and peripheral equipment and application software - Maintain records of problem reports, resolution and follow-up in the IT helpdesk software application- Install, configure, repair, upgrade, and maintain desktop and portable computer hardware, software, and peripheral equipment- Maintain phone system, including but not limited to moves, adds and changes, along with occasional wire installation and system troubleshooting- Work with other IT staff in first-level or second-level support of other IT assets and resources, including wide-ranging general IT support issues- Plan, document, implement and maintain preventative maintenance procedures and practices to ensure maximum availability and optimal performance of computers and other hardware- Maintain records of software licensing and hardware maintenance contracts / agreements- Maintain records of inventories of computer hardware, software, media and documentation- Order, issue, and manage supplies of IT consumables and operating supplies- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Work with other IT staff, as assigned by the IT Manager/Supervisor, to plan, document, implement and maintain the Disaster Recovery Plan, including routine testing/practice of DR Plan procedures- Work with other IT staff, as assigned by the IT Manager/Supervisor, to perform system security procedures and practices to safeguard the Company’s vital data against unauthorized access, tampering, or destruction- Work with other IT staff, as assigned by the IT Manager/Supervisor, to perform system data backup procedures and practices including monitoring backup jobs, rotating tapes, offsite storage, and testing of backup media- Work with other IT staff, as assigned by the IT Manager/Supervisor, to maintain application and operating system configurations and user accounts and privileges- Work with other IT staff to monitor system and application performance- Recommend and implement performance tuning (optimization) strategies- Recommend upgrades or purchases/acquisitions that will improve system performance, user productivity, or customer satisfaction and/or reduce costs-  - Analyze and recommend creation or changes to department procedures or policies to demonstrate and ensure compliance with all applicable laws, regulations, and standards including Sarbanes-Oxley Act, gaming laws/ gambling control board regulations, Internal Control documents and IT industry-standard “Best Practices.”- Stay informed on new technologies with a view towards integrating them into the company’s IT strategies.- Demonstrate expertise in a variety of IT concepts, practices and procedures- Plan and accomplish goals relying on extensive experience and best judgment- May provide consultation on complex projects and is considered to be a top-level contributor / specialist- Maintains strict confidentiality in all departmental and company matters.- Keeps work area clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.  
Job ID
2021-80540
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Hollywood Gaming at Mahoning Valley Race Course
Job Locations US-PA-Philadelphia
- Work on different phases of the project where you will need to document workflows, and user flows, create wireframes, and build the user interfaces.- Collaborate and support the UI/UX Designers across various products and projects.- Help maintain design systems across multiple products.- Making sure that we are solving for the right user problem.- Help facilitate any research when needed.- Present work to various teams and stakeholders.
Job ID
2021-79230
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-NV-Henderson
- Research and develop analyses and forecasting and optimization methods across ads quality, feature quality, end-user behavioral modeling, and live experiments.- Build and prototype analysis pipelines iteratively to provide insights at scale. - Develop comprehensive understanding of data structures and metrics, advocating for changes for product development and sales activity. - Collaborate with production and other cross-functional teams to ensure engaging new features, content and events are delivered to the highest quality- Design, implement, and evaluate A/B experiments to test hypothesis around live events to improve engagement, retention, and monetization across the studio’s social game portfolio- Develop algorithms, models and processes to correlate disparate datasets and extract insights- Experience developing testing plans for evaluating campaigns or changes to products- Produce statistical and machine learning models that inform how we communicate with our customers.- Have the knowledge to develop art briefs including the rules, prizes and graphical elements of a game - including animations, transitions, screen layouts and static art.- Support the development process, the interdependencies, and the stakeholders from concept to submission- Application level feature designs and specification documents for project managers, producers, programmers, artists and testers.- Live-Ops assistance and meta feature implementation for apps
Job ID
2021-80744
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Penn Interactive Ventures - NV
Job Locations US-PA-Wyomissing
SUMMARY: The Product Owner - Gaming Operations is responsible for identifying, defining and delivering technology solutions that to modernize and drive profitability in all aspects of casino gaming operations. This leader serves as the product owner for critical gaming operations products/solutions. This role also acts as a liaison between Penn’s gaming operation leaders and the technical community.  This role is also an active thought partner and application visionary that  shapes the demand for technology with the company’s gaming operators.  This leader also works with business partners to develop, maintain and prioritize new capabilities in roadmap(s) for core products/solutions used for gaming operations. RESPONSIBILITIES:The following and other duties may be assigned as necessary for the entire Company:- Assumes product ownership responsibilities for critical products/solutions that support gaming operations.- Follows, understands and utilizes gaming industry trends to identify opportunities where technology can be leveraged to drive profitability, improve efficiency or ensure a high-quality customer experience.- Analyzes gaming operations strategy to translate business objectives into potential solutions with clearly defined and documented requirements, user stories and specifications. - Works with business partners to develop business cases for proposed solutions that include a clearly articulated overviews in business terminology, alternatives, costs, benefits and risk.- Develops product/solution roadmap(s) that acknowledge business strategy, priorities, technology trends, funding/capacity limitations and areas of competitive advantage.- Owns, executes and manages quality assurance and user acceptance testing associated with products/solutions- Develops and manages test case libraries for products/solutions that support integration, user acceptance, performance and regression testing.- Conducts regular product steering committee meetings with senior leadership that review product roadmap, priorities, product stability and status of active workstreams.- Develops and deliver end user training for products/solutions.- Oversees and monitor problems associated with products/solutions as it relates to understanding and managing product stability.- Works closely with all IT organizations and drive projects to successful completion.- Works at the highest technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment.- Oversees project planning, coordination and delivery for low to mid-complexity initiatives.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-77299
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Penn National Gaming, Inc.
Job Locations US-PA-Philadelphia
- Demonstrate best-in-class programming skills to develop highly innovative, high-impact, consumer-facing mobile products- Translate business requirements into scalable code- Work with an industry-leading design firm and product to create the sportsbook app and implement new features.- Squash bugs to make sure our user experience is unrivaled- Collaborate with designers, product managers, project managers, ops engineers, QA engineers and various other teams and stakeholders to solve innovative problems utilizing out-of-the-box solutions- Communicate clearly and effectively using Github, Slack, Google Docs, ZenHub, and email so that we can all stay on the same page, even when we're juggling a lot of different projects- Interact thoughtfully and professionally with everyone including non-technical colleagues
Job ID
2020-74187
Position Type
Regular Part-Time
Category
Information Technology & Engineering
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
- Assist with the execution of PI’s overarching business goals and supports Project Management Leadership by taking ownership and manages several workstreams from start to finish. - Work cross-functionally with key internal and external stakeholders to identify risks, issues, actions, decisions, project plans, and milestones.- Lead workstream status reporting needed for PI Leadership and Project Management Leadership- Identifies, develops, and manages the execution of workstream meetings, and proactively works with stakeholders for agendas, continuously tracks and manages project tasks, and documents decisions made.- Identifies responsibilities, dependencies, and deliverables for internal and external resources required for specific projects and initiatives.- Champions workstream documentation and ensures all necessary documentation exists and meets quality standards.- Work with the Project Management team to identify scalable areas of improvement and take lead on implementing and managing change.
Job ID
2021-80380
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
- Demonstrate best-in-class programming skills to develop secure, tested, optimized, scalable code. - Translate business requirements into code. - Collaborate with designers, product managers, ops engineers, client engineers, QA engineers and various other teams and stakeholders to solve innovative problems utilizing out-of-the-box solutions.- Communicate clearly and effectively using Github, Slack, Google Docs, JIRA, so as to keep all stakeholders in-the-loop regarding relevant issues.- Interact thoughtfully and professionally with everyone including non-technical colleagues.- Ability to work in a highly regulated environment and develop code according to regulatory requirements
Job ID
2020-74204
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Penn Interactive Ventures - Philadelphia

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