Penn National Gaming, Inc.

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Job Locations US-LA-Lake Charles
- Operates sound, lighting, and video equipment for all entertainment programs for L’Auberge Lake Charles. - Coordinates equipment operation with material presented, according to notations in script or instructions of performer. - Performs preventative maintenance and ensures equipment is in good working order; makes minor adjustments and repairs to equipment; logs repairs with proper documentation and notifies management when correction of major malfunctions is necessary. - Positions, installs, and connects equipment such as microphones, amplifiers, and lights. - installs, terminates, tests, and labels a variety of low voltage and AV-specific cable types: CAT5/6, coax, speaker wire and sensors. - installs and properly supports a variety of AV components, including but not limited to video displays, projectors, screens, and speakers. - Assists with the installation and termination of AV equipment racks and automation control systems. - Performs start-up and basic debugging of AV and automation systems. - Maintains records and inventory of all cabling and equipment to ensure proper quantities for upcoming events. - Assists management in coordination of all L’Auberge Lake Charles performances and entertainment. - Maintains strict confidentiality in all company matters.
Job ID
2021-79905
Position Type
Regular Full-Time
Category
Other
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-PA-Philadelphia
- Sustain and create department process models that yield maximum results in department Service Levels, answer rates, handle times, ASA’s and CSAT scores- Proactively determine the contact routing strategies that enhance agent productivity and ensure fast response times for our players week-over-week- Take ownership of unplanned shrink within the department by calculating daily shrink totals, and using the data to identify and address productivity pain points- Use data management products (Tableau, Excel, Google Sheets) to create and distribute agent, team, and overall department performance reports- Determine PX Team Leader coaching routines that include all relevant coaching tools and resources and foster productive coaching interactions with PX Specialists- Use coaching feedback from PX Team Leaders to determine when performance or behavioral correction is necessary- Conduct monthly 1-on-1 meetings with PX Team Leaders to discuss developmental topics and review performance- Approve and contribute to the weekly PX department team meeting agenda and assist the PX Team Leaders with execution of the meetings- Assist PX Team Leaders with building accurate and constructive employee 1-on-1 meetings, mid-year, and end-of-year reviews- Collaborate with Human Resources Manager to effectively handle employee relations concerns in a timely manner and ensure sensitive information is handled responsibly and without risk- Collaborate regularly with location Human Resources Manager and Training Manager to review staffing needs, open requisitions and interview plans and other hiring-related topics- Collaborate with other operational leaders to refine and create the cross-departmental procedures that harmonize employee interactions and get the job done- Provide support for PX Team Leaders when handling escalated player contacts by offering resolution suggestions that will satisfy our players and prevent complaints.- Consistently update player-facing communication touchpoints such as email and chat macros, triggers, first-response messaging, empathy and reassurance statements, and responses to trending tech issues- Limit employee turnover within the department by keeping conscious of employee morale, enabling a safe and inclusive work environment, and implementing and participating in morale building activities and contests- Collaborate bi-weekly with department Training Manager to communicate subject-matter training needs and use open availability to coordinate and new training sessions- Partner with Training Manager as needed to communicate operational changes and ensure that department Knowledge Base and training curriculums remain current.- Conduct quarterly skip-level meetings with PX Specialists to elicit feedback from front line workers and clarify the higher-level direction- Partner with the leaders from Barstool Sports customer support to build resolution processes for overlapping players
Job ID
2021-80015
Position Type
Regular Full-Time
Category
Other
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-MS-Bay St Louis
- Responsible for operating all mowing machines and driving range ball retrievers.- Adheres to all departmental Safety regulations.- Performs daily maintenance task (i.e. trimming trees, buying rod, hand mowing and hand spraying).- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.
Job ID
2021-79745
Position Type
Regular Full-Time
Category
Other
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-LA-Lake Charles
- Adheres to departmental and property policies and procedures regarding guest service standards.- Mows greens, tees, aprons, approaches to greens, and other areas not accessible with gang mowers; rakes sand traps with power rakes.- Operates mowers and string trimmers in trimming greens, aprons, trees, fence lines, banks, and hillsides; edges cart paths; edges, rakes, and maintains sand bunkers.- Sets tee markers and cups on greens daily; maintains ball washers; replaces tee towels and flags when needed; removes debris; sands and seeds tee and drop area divots; cleans flower beds.- Maintains fuel and fluid levels for all types of equipment on a daily basis; reports equipment problems or failures to the Equipment Mechanic immediately.- Returns all equipment to the designated location at the maintenance facility; cleans maintenance areas.- Waters and fertilizes tees, greens, and fairways, and, under direct supervision of a certified applicator, sprays chemicals on landscaped areas.- Marks the course for cart control weekly; moves cart control barriers and replaces old or lost ropes and signs; marks hazard and drop areas as required.- Helps in project work; assists in the construction of new greens, tees, and fairways; grades and prepares soil base; lays sod; seeds tees, greens, and fairways.- Installs forms and lays walks and paths using gravel and asphalt mixes; excavates and backfills ditches and trenches with hand tools; repairs and replaces pipe on irrigation systems.- Operates mowers, dump trucks, and other light equipment.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2021-78115
Position Type
Regular Full-Time
Category
Other
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-MS-Bay St Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Maintains grounds of outside property as assigned, including parking lot, landscape areas, garage, sidewalks, curbs, gutters, etc.- Performs minor repairs of asphalt or concrete.- Performs directional signage repair.- Paints parking lot stripes, curbs, etc.- Cleans grounds and removes litter as needed.- Responsible for safe and efficient use of heavy equipment and machinery, including sweepers, mowers, trimming equipment, pressure washers, and aerial man lifts.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-77176
Position Type
Regular Full-Time
Category
Other
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Maintains grounds of outside property as assigned, including parking lot, landscape areas, garage, sidewalks, curbs, gutters, etc.- Performs minor repairs of asphalt or concrete.- Performs directional signage repair.- Paints parking lot stripes, curbs, etc.- Cleans grounds and removes litter as needed.- Responsible for safe and efficient use of heavy equipment and machinery, including sweepers, mowers, trimming equipment, pressure washers, and aerial man lifts.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2021-77881
Position Type
Seasonal
Category
Other
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Tunica Resorts
Job descriptions will be available for each open position at Job Fair. ALL positions include the following responsibilities:- Responsible for fostering a fun environment- Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs- Provide fast, friendly, professional service to casino guests- Serve as an ambassador of goodwill while working and at customer and public relations functions- Provide personalized service and uses guest name- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Be respectful to all co-workers- Perform duties in a safe manner; report any potential safety hazards to management staff- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Meet department uniform, appearance, and grooming requirements- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Job ID
2021-80833
Position Type
Regular Full-Time
Category
Other
Casino Property
Hollywood Casino Tunica
Job Locations US-NV-Henderson
The following and other duties may be assigned as necessary:- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere .- Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage.- Performs cleaning and maintenance tasks such as cleaning tables, taking dishes to the kitchen, stocking beer, wine and ice as needed.- Takes out garbage as necessary.- Changes kegs, beer tanks, CO2 tanks, and pop for pop guns as needed.- Maintains the cleanliness and organization of all bar service areas.- Brings bar and grill glasses back from dishwashing/warewash support.- Takes empty kegs to Purchasing or warehouse location.- Responsible to clean all areas in bar.- Performs other job-related duties as assigned
Job ID
2021-78935
Position Type
Seasonal
Category
Other
Casino Property
M Resort
Job Locations US-NV-Henderson
The following and other duties may be assigned as necessary:- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere .- Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage.- Maintaining established quality standards for timely food and beverage service.- Places order with bartender, inspects order for quality, collects and adds appropriate garnish, places on tray and serves to patrons - Upsells and suggestively sells menu items, specials and beverages at all times.- Performs prep tasks when not serving guests by helping to stock items or clean work areas. - Enforces customer limit regulations in a firm and courteous manner- Performs other job-related duties as assigned
Job ID
2021-78934
Position Type
Seasonal
Category
Other
Casino Property
M Resort
Job Locations US-NV-Henderson
The following and other duties may be assigned as necessary:- Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere at the Pool, bar or in the casino area.- Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage.- Follows company standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage.- Reads kitchen prep tickets and identify food items in a prompt manner.- Gathers food items and properly bag or plate items and supply necessary utensils and condiments to Guests based off of quantity of items.- Delivers or “runs” food to appropriate VIP sections or pool areas once order has been prepared by kitchen.- Knows what each menu item looks like when prepared and able to identify and correct missing or incomplete items. - Ensures food orders are handled carefully and delivered in a prompt manner. - Assists the server wherever needed. Places order with server, inspects order for quality.- Demonstrates power to solve guest problems by assisting the guest and alerting the supervisor of any complaints. Maintains complete knowledge on all in house services and functions.- Responsible for overall cleanliness of the kitchen expedition area. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Keeps work area clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-80357
Position Type
Seasonal
Category
Other
Casino Property
M Resort
Job Locations US-NJ-Cherry Hill
RESPONSIBILITIES:- Troubleshoot with Players through various Channels (Phone Call, Email, Chat, Social, Etc.)- Track and escalate Complaints and Inquiries by Disposition- Appreciate all Departments of the business and have a healthy knowledge of where to escalate potential complaints, potential risk to the business, and potential VIP candidates- Perform proactive inbound and outbound telephone support- Finds, investigates and resolves Player issues in a timely manner with the highest possible Quality standards- Successfully maintains acceptable qualitative and quantitative KPI Scores- Identifies trends and reports app issues to leadership
Job ID
2021-78593
Position Type
Regular Full-Time
Category
Other
Casino Property
Penn Interactive Ventures - NJ
Job Locations US-MA
RESPONSIBILITIES:- Troubleshoot with Players through various Channels (Phone Call, Email, Chat, Social, Etc.)- Track and escalate Complaints and Inquiries by Disposition- Appreciate all Departments of the business and have a healthy knowledge of where to escalate potential complaints, potential risk to the business, and potential VIP candidates- Perform proactive inbound and outbound telephone support- Finds, investigates and resolves Player issues in a timely manner with the highest possible Quality standards- Successfully maintains acceptable qualitative and quantitative KPI Scores- Identifies trends and reports app issues to leadership
Job ID
2021-80330
Position Type
Regular Full-Time
Category
Other
Casino Property
PIV MA Remote TM
Job Locations US-NV-Henderson
The following and other duties may be assigned as necessary:- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Responsible for all pool rentals, including, rafts, tubes, and lockers. - Responsible for keeping inventory on all lost and found items. - Ensures the overall safety of guests in pool area. - Maintains supplies and ensures inventory is stocked and ordered as needed- Provides daily rotations and break schedules as necessary. - Acts as communications center for guest calls, management, auxiliary departments and pool staff. - Performs other job-related duties as assigned
Job ID
2021-79584
Position Type
Seasonal
Category
Other
Casino Property
M Resort
Job Locations US-OH-Columbus
- Assist the Cooks and Servers as necessary.- Scrapes food from dirty dishes, pots, pans, and trays and washes them by hand or in dishwashing machine.- Run silverware & glasses through dish machine twice.- Sweeps and mops floor in dish area as needed.- Refill soap & paper towels as needed.- Washes stainless steel walls, doors, & kitchen equipment.- Separates and removes trash and garbage and places it in designated containers; steam-cleans or hoses-out garbage cans as needed.- Clean Cooler floors, doors, tHResholds, kick plates, & shelves 3 times a week.- Keep Kitchen areas stocked.- Transfers supplies and equipment between storage and work areas by hand or by use of hand truck.- Sets up banquet kitchen for events & staff when required.- Puts away all clean utensils; puts away & rotates stock in designated areas.- Other duties as assigned.
Job ID
2020-77655
Position Type
Regular Part-Time
Category
Other
Casino Property
Hollywood Casino at Columbus

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