Penn National Gaming, Inc.

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Job Locations US-OH-Toledo
- Ability to deal poker in order to provide a courteous and entertaining experience- Accepting direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met- initiating courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity- Protecting the integrity of the game through visual observation of all guests and game layout- Presenting oneself as a Credit to the Company and encourages others to do the same - Performing all other related and compatible duties as assigned 
Job ID
2021-86036
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Toledo
Job Locations US-LA-Lake Charles
- Provides friendly and efficient service to guests during check in/check out procedures.- Makes and confirms reservations and assists guests with problems or questions.- Obtains information necessary to guarantee rooms (e.g. identification, credit card verification, etc.).- Performs Front Desk, Call Center, and other hotel-related duties when necessary.- Keeps Hotel Services Supervisor informed of any problems.- If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner.- Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.- Maximizes resort revenues by selling reservations based on predetermined rate strategies.- Accurately enters all reservations into the computer system according to department policy and procedure.- Provides information to guests regarding local services and events.- Assists the Player Development team with all reservations and requests.- Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort.- Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures.- Remains current on all casino activities and assists guests with all inquiries.- Answers phone and assists with clerical tasks.- Ensures that rooms are clean prior to issuing keys.- Receives cash, checks, credit cards, and comps in payment, obtaining proper approval and authorization.- Maintains an operating bank, renders bills, and issues change.- Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the Hotel/Casino.- Responsible for the control of safe deposit transactions.- Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements.- Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous, and efficient manner.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2022-95680
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed. - Maintains and cleans all equipment used throughout the course of a shift, as directed. - Maintains proper documentation of all duties accomplished during a working shift, as directed. - Reports all safety hazards or maintenance deficiencies for proper handling. - Abides by all security measures. - Greets all guests throughout shift with the proper salutation and pleasant expression. - Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies. - Performs all duties in a quiet and orderly manner. - Assists the house person with department projects, as needed. - Maintains strict confidentiality in all company matters.
Job ID
2022-95323
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Adheres to departmental and property policies and procedures regarding guest service standards. - Specializes in dressing hair according to latest style, period, or character portrayal, following instructions of customer.  - Suggests coiffure according to physical features of customer and current styles or determines hairstyle based on customer preferences. - Performs manicure and pedicure procedures on guests. - Ensures that spa is clean and stocked at all times. - Assists other areas of the spa as needed. - Keeps current on all required certifications and stays up-to-date with the latest techniques and types of hair and nail services related to position. - Facilitates retail sales, including customer assistance and follow-up. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2022-93542
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Responsible for overseeing one or more EVS work crews as assigned. - Assists in training and scheduling employees; reviews and updates station assignments for team members. - Assists in the evaluation of employee performance reviews. - Performs EVS Attendant duties as required. - Maintains key control. - Communicates effectively with all guests, team members, and managers within the casino and building complex. - Knows where all facilities in the casino are located. - inspects lobbies, restrooms, offices, meeting rooms, food/beverage outlets, and all back of house areas and submits written inspections to appropriate management. - Accountable for conducting department walkthrough, special cleaning projects, and meeting department cleanliness standards. - Familiar with the proper use of cleaning solutions and equipment and demonstrates correct procedures to others. - Attends shift and departmental meetings. - Adheres to all regulatory, departmental, and company policies and procedures. - Maintains strict confidentiality in all company matters.
Job ID
2022-94552
Position Type
Regular Full-Time
Category
Facilities & Marine
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acts as a leader of the department working with and on behalf of the supervisory team; keeps team members and department leaders well-informed regarding hotel operations. - Provides training and insight to Front Desk Clerks; distributes shift work to team members as directed. - Possesses complete knowledge of Hotel Front Desk policies and procedures and assures their implementation. - Responsible for the accurate check-in and check-out of each guest. - Handles complex guest service situations such as room moves and unassigned reservations; acts as communication center between guests and various internal departments to ensure guest satisfaction. - Ensures that all guest contact is positive, informative, and thorough. - Ensures that rooms are clean prior to issuing keys. - Responsible for posting charges and settling folios for individuals, groups, and due outs communicated through Housekeeping. - Accurately enters all reservations into the computer system according to departmental policy and procedure. - Assists the Player Development team with all reservations and requests. - Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort. - Answers phone and assists with clerical tasks. - Receives cash, checks, Credit cards, and comps in payment, obtaining proper approval and authorization. - Maintains an operating bank, renders bills and issues change; verifies accuracy of Front Desk Clerks’ banks and Audits. - Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations. - Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the hotel/casino. - Responsible for the control of safe deposit transactions. - Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements. - Maintains knowledge of casino, hotel, community, and special events in order to provide guests with superior service. - Authorized to verify pre-approved room comping levels and to change incorrect information. - Performs as a Front Desk Clerk when necessary. - Resolves service issues according to established guidelines and procedures. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2022-94568
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Adheres to departmental and property policies and procedures regarding guest service standards. - Specializes in dressing hair according to latest style, period, or character portrayal, following instructions of customer.  - Suggests coiffure according to physical features of customer and current styles or determines hairstyle based on customer preferences. - Performs manicure and pedicure procedures on guests. - Ensures that spa is clean and stocked at all times. - Assists other areas of the spa as needed. - Keeps current on all required certifications and stays up-to-date with the latest techniques and types of hair and nail services related to position. - Facilitates retail sales, including customer assistance and follow-up. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2022-94086
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Operates assigned bank or window according to procedure. - Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank. - Counts down bank or window at end of each shift and reconciles to the cage accountability. - Ensures that all key control procedures are executed according to established guidelines. - Ensures that contents of the banks are organized so they can be readily counted at shift changes. - Prepares and completes all job-related paperwork as approved in the internal Control Submission. - Assists with the NRT kiosk as needed in relation to emptying or filling the units. - Participates in and attends meetings as requested. - Completes Currency Transaction Reports as required by law. - Conducts “Verifications” (doubles) to ensure the accuracy of transaction being paid. - Maintains a clean, well-organized work area and environment. - Maintains strict confidentiality in all company matters.
Job ID
2021-87718
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Properly records all transactions in the Point-of-Sale system. - Accurately handles all cash, checks, Credit card, gift certificates, and comp transactions. - Follows standards of neatness and cleanliness for the shop in order to maintain customer appeal. - Unpacks, stocks, and prices all merchandise in the shop as needed. - Assists in stocking and recording stock for all vending machines. - Straightens, dusts, and organizes shop when there are no guests present. - Greets guests at the entrance to the shop to encourage them to come in and look around when there are no other duties to perform. - Responsible for knowing and adhering to all policies and procedures in the shop. - Adheres to all regulatory, departmental, and company policies and procedures. - Completes physical inventory each month. - Merchandises products and new arrivals. - Repacks merchandise as seasons change, accurately recording merchandise as it is packed. - Maintains knowledge of property events, activities, and amenities to ensure personalized guest service. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2022-95171
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Adheres to all departmental and company policies and procedures regarding guest service standards. - Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns. - Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel). - Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members. - Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary. - Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center. - Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer. - Assists leadership and prepares detailed reports on Security-related incidents that occur on company property. - Attends all departmental, company, and safety/first aid training programs as scheduled. - Performs all functions of Fire Safety Office, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures. - Checks identification of all persons that appear to be under 21 years of age. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2022-95195
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Adheres to departmental and property policies and procedures regarding guest service standards. - Performs minor maintenance on machine interiors, including such functions as clearing bill jams, replacing lights, fixing button problems, etc. - Maintains visual aesthetics of slot machines and video monitors by cleaning slot reels, glass fronts, and display signs. - Notifies slot shop personnel of any major machine malfunctions. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2022-94109
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Adheres to departmental and property policies and procedures regarding guest service standards. - Performs minor maintenance on machine interiors, including such functions as clearing bill jams, replacing lights, fixing button problems, etc. - Maintains visual aesthetics of slot machines and video monitors by cleaning slot reels, glass fronts, and display signs. - Notifies slot shop personnel of any major machine malfunctions. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2022-94108
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets guests and offers assistance and/or instruction in the use of the Spa. - Completes register transactions for Spa services and retail purchased. - Responsible for assisting guests in the relaxation area. - Maintains Spa facilities in clean and attractive condition. - Maintains par stock levels for Spa supplies. - Schedules Spa and salon appointments. - Reports any safety hazards to supervisor. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2022-95425
Position Type
Regular Part-Time
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment. - Responsible for being a gracious host to all guests and co-workers. - Responsible for promoting a positive influence in the community and participating in company-sponsored events. - When assigned to Surveillance Monitoring Room, "patrols" the facility through the pan, tilt, and zoom cameras and records all pertinent activity on the digital video recording systems.  Logs and marks recordings and files them in one of several repositories depending on the activity depicted. - Must learn all Table Games offered at property and be trained in cheating methods and card counting in order to be able to recognize that activity when it is occurring. - Must learn policies, procedures, internal Controls, and State Regulations for all gaming and cash handling positions in order to recognize and respond to any deviations by employees. - Similarly, "patrols" the Gaming Floor, the Cashier's Cages, Main Bank, and Count Rooms via CCTV cameras. - Conducts covert floor surveillance as assigned by supervisor. - Coordinates with the Surveillance Supervisor to record the questionable activity for review and possible use as evidence in court. - Prepares daily logs of all pertinent activity. - Works closely with the Guest Safety Department in crime prevention activities. - Assists in the detection of illegal activities in the facility to include the Gaming areas, Food and Beverage areas, and Cage and Count Room areas. - Adheres to all departmental and Human Resources policies and procedures. - Other duties as assigned. - All personnel must be able to work any shift assignment with proper notice. Though shifts are generally stable, other shift assignments may occur to better meet the needs of the department or the property.
Job ID
2021-86803
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Plainridge Park Casino
Job Locations US-LA-Lake Charles
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Job ID
2022-94034
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
L'auberge Casino Resort Lake Charles

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