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SUMMARY:The Slot Tech Lead is responsible for the successful operation and performance of all EGM’s on the gaming floor through the effective leadership of Slot Technician staff. Responsible for the overall repair and maintenance of all slot machines and gaming devices shift in accordance with property policies and procedures. ESSENTIAL DUTIES & RESPONSIBILITIES:- Promote and maintain all steps in the customer service program with each patron and employee you may come in contact with- Repairs, overhauls, and maintains proper preventative maintenance of all slot machines to ensure optimal operation.- Coordinates floor maintenance and repair.- Processes the necessary paperwork for auditing and data processing purposes for the initial set-up and checkout of new slot machines.- Keeps an accurate count of machines on the floor, matching the units licensed, maintains records of all percentage sheets as required by the Gaming Commission.- Supervises the breakdown, relocation, and setup of machines and stands to be relocated.- Delegates authority and assigns responsibilities to individual employees.- Responsible for reviewing reports and statistical data for malfunctions or other problems and implementing appropriate maintenance and repair lists.- Maintains knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as property internal controls, policies and procedures.- Brings disputes and unusual guest activities to the attention of the shift manager.- Must be knowledgeable of all special events and promotional activities available to guests.- Presents oneself as a credit to the Company and encourages others to do the same.- Must work well under pressure, and meet multiple and sometimes competing deadlines.- Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and supervisors.- Adhere to all departments/company policies and procedures. - Performs all other related and compatible duties as assigned. SUPERVISORY RESPONSIBILITIES - This position has no supervisory responsibilities.
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Assists in watching slot play, resolves problems and promotes compliance with slot procedures and rules while insuring slot security and reporting on specific play or problems as required. Respond to the needs of guests, and accurately handle guests’ monetary transactions; has the resiliency to deal with difficult customers. Pay and verify jackpots on slot machines according to established procedures. Proactively promote the MyChoice card program; understand current card benefits and information and presents program to customers. Accurately maintains and control money flow during shift with customers and employees. Assists in training new personnel and customer booth trainees as needed. Monitors work areas to ensure cleanliness standards are achieved and customer requests are addressed and resolved.
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- Prepares month-end bank reconciliations.- Prepares month-end account reconciliations.- Records monthly intercompany entries. - Records recurring standard monthly journal entries.- Records cash transfer/wire journal entries.- Compiles monthly corporate entity trial balance binders.- Assists in preparation of supporting schedules for SEC filings.- Backup to Accounts Payable and Payroll.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Prepares month-end bank reconciliations.- Prepares month-end account reconciliations.- Records monthly intercompany entries. - Records recurring standard monthly journal entries.- Records cash transfer/wire journal entries.- Compiles monthly corporate entity trial balance binders.- Assists in preparation of supporting schedules for SEC filings.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Prepares month-end bank reconciliations.- Prepares month-end account reconciliations.- Completes monthly journal entries and accruals.- Records cash transfer/wire journal entries.- Balances the accounts payable trial balance.- Verify mathematical accuracy of invoices (to include sales tax accrual when appropriate), code, and process invoices- Reconcile monthly vendor statements and address any issues- Process tax payments accurately and timely - Generates check runs and reports as requested - Prints checks in absence of Horsemen Bookkeeper- Assist with research and impromptu projects- Backup for Revenue Audit- Other duties as assigned by management- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary for the Hollywood Casino Tunica, Resorts Casino Tunica, and 1st Jackpot properties:- Supervises and manages staff who are responsible for the Accounting function including, but not limited to, payroll, accounts payable, inventory control, recording of revenue and expenses, balance sheet reconciliations, fixed asset activity, inventory, etc. (select all that apply). Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving deadlines.- Assists in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Assists in the month-end General Ledger close process to ensure financial statements are accurate and thorough.- Ensures an accurate and timely monthly, quarterly and year end close.- Ensures the timely reporting of all monthly financial information.- Completes timely and accurate Balance Sheet reconciliations on a monthly basis.- Produces monthly, quarterly and annual financial statements and ad hoc financial reports.- Provides training to new and existing staff as needed.- Supports Controller/Director with special projects and workflow process improvements.- Maintains organized set of detailed records and files to document financial transactions.- Works closely with department managers to ensure they have a thorough understanding of their expenses and general accounting procedures.- Assists in the management of capital expenditures for small and large scale projects.- Compiles composite reports from individual reports of subordinates required by management or government agencies.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
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*Must have experience in Accounting/Finance within the casino industry. The following and other duties may be assigned as necessary:- Supervises and manages staff who are responsible for the Accounting function including, but not limited to, General Ledger, Inventory Control, Accounts Payable, balance sheet reconciliations, fixed asset activity, inventory, etc.- Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving deadlines.- Assists in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to management.- Assists in the month-end General Ledger close process to ensure financial statements are accurate and thorough.- Ensures an accurate and timely monthly, quarterly and year end close.- Ensures the timely reporting of all monthly financial information.- Completes timely and accurate Balance Sheet reconciliations on a monthly basis.- Produces monthly, quarterly and annual financial statements and ad hoc financial reports.- Provides training to new and existing staff as needed.- Supports Director with special projects and workflow process improvements.- Maintains organized set of detailed records and files to document financial transactions.- Works closely with department managers to ensure they have a thorough understanding of their expenses and general accounting procedures.- Assists in the management of capital expenditures for small and large scale projects.- Compiles composite reports from individual reports of subordinates required by management or government agencies.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.- Maintains strict confidentiality in all departmental and company matters.
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(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for this position.) - Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and ability to work harmoniously with coworkers.- Review all invoices for appropriate documentation and approval prior to processing payment.- Researches and responds to any invoice or payment discrepancies according to established procedures; answer and respond to all vendor inquires.- Perform daily auditing, processing and recording of all accounts payable in order to ensure that all work is completed on a timely basis.- Verify GL coding is reasonable for expenses.- Able to process a minimum of 400-500 invoices per week.- Knowledge of sales/use tax to create use tax accruals.- Reconcile vendor statements and open receiver report.- Ability to process and follow-up on rush items.- Prepare information that is accurate, timely, and in compliance with all regulations and company policies. - Maintains all accounts payable reports, spreadsheets and accounts payable files.- Special Projects as assigned
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The Accounts Payable Manager manages the efficient daily running of the Accounts Payable department. Under the leadership of the Director, the Accounts Payable Manager establishes meaningful KPI’s, improves processes, ensures controls for Vendor Master, makes timely and accurate payment of invoices, and performs 1099 reporting and tax related responsibilities. This role also is responsible for fostering and maintaining a positive work environment by emphasizing the importance of teamwork and by providing encouragement and regular positive feedback in addition to participating fully in continuous improvement initiatives. ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary for the entire enterprise:- Responsible for supervising and managing staff in the Accounts Payable department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving internal customer satisfaction.- Responsible for assisting in the company’s annual budget process and provides recommendations; ensuring compliance to company budget initiatives; reporting budget concerns to Director. - Manages AP disbursements, 1099 and tax related matters for multiple US entities, utilizing staff to ensure all deadlines are met.- Develops and maintains department KPI’s to accurately assess performance and used data to inform management decisions / areas of focus.- Partners with Treasury and Sourcing to support cashflow management.- Identifies and resolves the source of issues in an effective manner.- Develops, implements and maintains systems and policies and procedures. Ensures adherence to company, legal and regulatory guidelines.- Manages monthly closing of financial records and posting of month end information; ensures accuracy of financial statements.- Responds professionally, timely and accurately to inquiries.- Continually reviews control framework and addresses potential gaps / risks by updating controls as needed.- Perform special projects as needed- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management. - Maintains strict confidentiality in all departmental and company matters.
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Responsibilities include: - Answers incoming calls for internal and external guests who have billing problems.- Researches problems using LMS property management system.- Resolves issues and ensures resolution.- Maintains strong communication with operating departments as they affect accounts receivable matters.- Maintains outstanding customer service with hotel customers when handling discrepancies.- Processes invoices and resolves billing disputes.- Supervises and trains entry level clerks.- Performs other job related duties as requested.
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The Accounts Payable Supervisor role involves providing oversite to ensure efficient, timely and accurate payments to vendors. Review, correct, and provide guidance to the properties I.P.C. teams. Train, supervise, and lead the accounts payable process at the service center. Proactive involvement with department special projects. Your daily responsibilities include:- Ensure the company’s invoices are precisely administered- Organize account payments and working together with partners at the service center and properties, taking into account all transactions within the company- Build solid relationships across all units at various accounting levels- Serve as escalation point of contact for resolving complicated billing issues- Ensure accuracy in daily invoices and meet time limits- Provide training and guidance to accounts payable team members- Hold one on one meetings with accounts payable team members- Ensure all accounts payable related SOX controls are being followed- Strengthen SOX controls by identifying gaps and assisting to resolve- Review analytics related to financial and department goals- Ensure successful month end close processes are completed- Monitor and report department Key Performance Indicators to all stakeholders- Understand and incorporate Pinnacle Values in their work day- Perform special projects or duties as deemed necessary by management
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SUMMARYThe Executive Administrative Assistant will provide support services directly to the General Manager and the other senior managers at the property. ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for drafting, preparing, typing or transcribing general correspondence, communications, reports, spreadsheets, databases, charts, graphs, manuals, presentations, calendars, agendas, itineraries, meeting minutes, and other documents as needed in the day to day operations of the organization.- Scheduling appointments and keeping a current calendar of events and activities including preparing and verifying travel arrangements, scheduling meetings, conferences and community or social engagements as needed;- Answers telephone and in-person inquiries including accurately recording and communicating messages;- Files and organizes documents and materials.- Manages libraries of a variety of information including internal controls and documents.- Processes incoming and outgoing mail.- Provides support services to other managers and supervisors as requested or needed.- Orders and maintains inventories of company assets and supplies.- Provides quality receptionist duties as needed.- Communicates with vendors to ensure that all machines operate efficiently and continuously.- Attends all departmental and company training programs or meetings as directed.- Adheres to all company policies and procedures.- Meets all departmental or company deadlines.- Performs all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter.- Meets professional appearance and grooming requirements- Provides office support which will promote business productivity and efficiency.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
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Deliver internal and external guest service by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.). Manage traffic of in-house art department staff and outside agency projects ensuring quality of advertising material. Assist Advertising Manager in the creation of communications materials to support marketing objectives. Route creative for approval and monitor progress through the production cycle. Monitor on-property advertising messages to ensure they properly support communication objectives. Proof communication materials prepared by the agency for accuracy.
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- Maintains, repairs and installation of wall covering, flooring, painting, woodwork and drywall- Conduct projects such as office build outs, room renovation, Etc.- Upkeep of property decorations and cosmetics- Ensure the upkeep of all Aesthetic areas.
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MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Responsible for sign-in and sign-out of individual bank.- Check guests in upon arrival.- Collect proper cash and/or credit card.- Post room charges, paid outs and corrections.- Check guests out upon departure.- Balance posting at the end of the shift.- Prepare a correct and complete cash turn-in sheet. - Maintain informational records as assigned for marketing.- Prepare reports as requested.- Must provide courteous and friendly service to all staff and guests.- Perform related duties as requested.
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- Performs maintenance and service repairs on kitchen equipment.- Installs new units or replacement parts of existing units according to specifications and established safety guidelines.- Knowledge of electrical circuits and schematics; plumbing and equipment controls.- Familiar with a variety of the field’s concepts, practices, and procedures. - Relies on experience and judgment to plan and accomplish goals.- Performs a variety of complicated tasks.- A wide degree of creativity and latitude is expected.
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- Must enforce the West Virginia Racing Commission Rules of Racing while on the racetrack, writing reports of all violations that take place while on duty.- Ensures starting car vehicle is in proper working order prior to each race. Car and mechanical gate systems must have regular proper servicing and maintenance.- Once on racetrack with horses ensures proper parading of horses leading up to start of race.- Ensures all horses are aligned in the proper starting position leading up to start of race. Must control direction of gate vehicle in order to have a fair and safe start for all participants.- Will assist Starter in reporting any infractions occurring during race to judges.- Assists horse ambulance workers to remove injured horse from track.- Must be available to work for any training, schooling, racing or qualifying hours.
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for supervising and managing staff in the Entertainment department, to include front and back of house operations. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined areas.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations, ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.- Enhance guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere.- Ensures all guest’s questions and concerns are addressed immediately, either personally, or by contacting the appropriate department, supervisor, or member of management, to obtain the answer to the question, or obtain assistance in resolving the concern. Owns the situation until the situation is resolved, or the guest is in direct contact with the Team Member who will resolve the situation.- Oversees Medallia scores and provides improvement opportunities for the Entertainment Department.- Ensures Hilton Honors members are recognized according to their tier status within the Tropicana Theater. - Assist with Food and Beverage/Entertainment initiatives.- Work with productions to ensure signage is updated in, and around the Theater and Merchandise area. - Maintain audio/visual inventory and update with status reports.- Create and submit POs/IOs for rentals, repairs, and purchases of Theater equipment as needed.- Payroll duties to include breaking down team member hours into appropriate departments, proper coding, submitting, and signing off.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.- Responsible for the overall experience of patrons, the cleaning of the public spaces and any artwork or advertisements that are on display.SUPERVISORY RESPONSIBILITIES This job has supervisory responsibilities. - Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. - Manages work procedures and expedites workflow.- Responsible for employee performance (disciplining, coaching, counseling).
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MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Clean on a rotation schedule hotel guest rooms which include but not limited to making of beds by changing bed linens and pillowcases, dusting of furniture, restocking of all needed items, cleaning of bathroom including but not limited to toilet, walls/windows doors, mirrors, shower/tub, floors. Vacuuming of rooms- Able to release rooms as guest ready- Able to push, pull, lift 10 lbs. frequently, and up to 20 lbs. occasionally- Able to bend and stretch 95% of the working day- Able to stand for extended periods of time- Able to read MSDS , CHIP labels- Able to use proper personal protection equipment when needed- Able to communicate with hotel guests and team members both verbally and written- Able to understand directions given by management The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
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MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Use of a cummins currency counter, Jet Sort coin counter, and computer system data entry.- Counting of the Pit drop.- Counting of the Poker drop.- Counting of the Currency Acceptor Drop.- Counting of the Changer Currency Drop.- Adheres to all Gaming regulations.- Accurately count drop, by hand in lieu of machine in case of breakdown.- Must provide courteous and friendly service to all staff.- Perform related work as requested.The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
