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Join us Tuesday, 12/17 For a hiring event at Hollywood Casino Aurora!We will be interviewing for Security Guard and F&B roles, Full-Time and Part-Time will be available!Date: Tuesday 12/7Time: There will be two sessions 10 AM- 12 PM & 4 PM- 6 PMLocation: Hollywood Casino Aurora Fairbanks Jr. (located on the 4th floor of Casino)Refreshments will be offered as well as computers to complete online job applications.
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- Vacuums, cleans, shampoos carpet- Mops, scrubs, rinses and polishes hard floors- Moves, rearranges and cleans furniture- Washes and cleans wall light fixtures, louvers, ceilings, shelves and outside walls- Washes/cleans all windows and mirrors, dusts, and sanitizes bathrooms in guest rooms- Assures that every room is clean and everything in room is in proper working order- Cleans and maintains his/her workstation, including stocking workstation with sheets, pillowcases, towels and all amenities- Ensures all linens and terry are without defect- Operates and controls all mechanical equipment including rotary machines, blowers and back vacuums- Transports cleaning equipment- Recognizes and uses appropriate chemicals- Strips beds, empties trash in rooms, brings fresh linen, sets up guests room, supplies rooms with all amenities and linens- Maintains housekeeping linen room on each floor, stocks supplies ensuring adequate level of supplies- Responsible for counting and distribution of clean linen from linen closet to guest rooms- Picks up used linen and drops linen down chute to carts that are then taken to soiled linen room where it is picked by laundry attendantsand other related responsibilities- Delivers, upon request, guest amenities, i.e. pillows, additional beds, blankets and much more- Maintains and cleans hotel guest rooms, hallways, linen rooms, employee and storage areas, and other areas in the hotel as directed by Inspector, Supervisor, or Manager- Completes daily housekeeping reports, if necessary- Works as a team with other employees- Responsible for providing exceptional Red Carpet Customer Service to all guests- Properly reports and turns in all lost and found items- Greets all guests throughout shift with the proper salutation and pleasant expression- Reports all safety hazards or maintenance deficiencies for proper handling- Maintains and cleans all equipment used throughout the course of a shift
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The LEAP Associate Internship program at Penn National Gaming is a career development program designed for college students working towards their degree. This 12 week, paid internship will allow participants to gain practical, hands-on work experience and develop career potential in the Gaming and Hospitality industry. During this time, students will be exposed to a number of real-life work experiences, which will include:- Completing projects related to key business priorities at home property.- Completing rotations throughout property for all functional areas within jurisdicrional approval.- Participating in company-wide training programs and attending key team meetings- Providing support to functional leaders- Building relationships with department leaders, executive team, supervisors, and team members- Developing and presenting a final project.
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- Prepares month-end bank reconciliations.- Prepares month-end account reconciliations.- Records monthly intercompany entries.- Records recurring standard monthly journal entries.- Records cash transfer/wire journal entries.- Compiles monthly corporate entity trial balance binders.- Assists in preparation of supporting schedules for SEC filings.- Backup to Accounts Payable and Payroll.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Provide positive communication and use Red Carpet Training skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
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ESSENTIAL DUTIES AND RESPONSIBILITIES The following is based on multi-property duties and responsibilities and other duties may be assigned as necessary. - Route non-PO invoices to departments with proper GL coding through DocuWare for approval.- Review and verify batches for Stratton Warren PO invoices and post to AP system.- Prepare weekly AP check run, verify all discounts are received and taken.- Reconcile vendor statements and request any missing invoices.- Assist vendors and departments with inquiries regarding issues of payment.- Close and balance accounts payable system monthly.- Assist with annual 1099 filing.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Maintains strict confidentiality in all departmental and company matters.
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for responding to supplier inquiries and providing effective customer service- Research supplier claims and provide feedback on status and actions needed to resolve issues- Reconcile statements using v lookup tools- Follow-up on debit balances with specific suppliers- Assist in auditing invoice batches prior to posting- Investigates and solves variances with accounts payable trial balances and other reconciliations. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Maintains strict confidentiality in all departmental and company matters.- Liaison with property Finance team on AP issues and opportunities- Monitors compliance to key overall AP department performance measures. Offers feedback and implements recommended changes to improve processes.- Maintains strong supplier relations in the areas that you are assigned to .- Other special projects as assigned
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The Administrative Assistant for the Table Games Department is an integral part of the development and promotion of the exciting changes at Tropicana Las Vegas.Responsibilities include:- Assist Casino Operations with ordering, scheduling and payroll.- Maintain Team members files, processing new hires, - Provide administrative and clerical support to the Table Games Department...- Provide and keep maintain Gaming reports, game moves, repair schedules and maintenance issues, updates to ACSC, Table View Visual Limits. - Obtains and distributes department mail.- Answers and directs phone calls in a courteous and efficient manner.- Communicates with clients providing exceptional customer service.- Perform other duties as assigned.
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- Demonstrate best-in-class programming skills to develop highly innovative, high-impact, consumer-facing mobile products- Translate business requirements into scalable code- Work with an industry-leading design firm and product to create the sportsbook app and implement new features.- Squash bugs to make sure our user experience is unrivaled- Collaborate with designers, product managers, project managers, ops engineers, QA engineers and various other teams and stakeholders to solve innovative problems utilizing out-of-the-box solutions- Communicate clearly and effectively using Github, Slack, Google Docs, ZenHub, and email so that we can all stay on the same page, even when we're juggling a lot of different projects- Interact thoughtfully and professionally with everyone including non-technical colleagues
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- Updates websites and creates new campaign landing pages.- Executes paid social media advertising- Manages/monitors property Facebook page.- Monitors google listings, search terms, and executes website content changes.- Monitors and routes reputation management for follow through and resolution at property. - Develops and executes paid campaigns on Facebook enterprise wide for casino property Facebook media buys.- Identifies and collaborates with digital marketing teams on target audiences and segmentation for social media buys.- Implements set up, purchases and posts the creative content for the paid social buys on behalf of the entire enterprise, as requests are made. Ensures buys meet budget requirements.- Develops copy for the paid social posts.- Executes appropriate buying methodologies for all social media campaigns for all Penn casino properties. Assists with driving ROI through effective social media planning. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Conducts social media and internet research activities for Penn’s casino properties. Reports findings to Regional Digital Marketing Managers and/or Director.- Works with design team on assets for a/b testing.- Conducts proper training, demos, and feedback sessions enterprise wide in regards to social media/internet tools for on-line advertising.- Implements social media tracking pixels and provides them to team for inclusion in website tagging. - Partners with Director and properties for campaigns with social components. - Provides Facebook analytics reporting for campaigns, and optimization recommendations to Regional Digital Marketing Managers and/or Director.- Participates in a daily stand-up meeting in which daily work is requested, assigned and prioritized. - Develops and manages a paid social media content calendar, to guide internal marketing partners on the timing and cadence of campaigns. Creates time line for calendar based upon Company needs. - Communicates effectively with Digital Production Designers on needed specifications for social image and video assets. Makes recommendations for use of content to properly conduct successful social/internet campaigns. - Maintains daily assigned workflow and follows through with social media buys. - Adheres to all deadlines in accordance to content calendar and all other assignments. - Responsible for ensuring the compliance with all regulatory compliance on social media and report potential issues to management.
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: Responsible for directing the overall operations and staff of the Marketing department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Develops and executes strategic marketing plan to include marketing reinvestment, direct marketing, advertising, public relations/community relations, and entertainment for the properties which generates trial and builds long term relationships with customers and strengthens the brand value.- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving deadlines.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Assesses, anticipates and reacts to the competitive marketplace in regard to marketing strategies, programs, campaigns, and promotions. Conducts periodic competitive shops. - Works in conjunction with IT department to ensure appropriate resources are available to run programs.- Familiarization with all company Brand programs and systems and provides input to improve Brand direct marketing efforts.- Responsible for the overall integrity of daily operations, offers and customer database information.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
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ESSENTIAL RESPONSIBILITIES include the following. Other duties may be assigned. - Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Provides direction for Hotel/Reservations supervisory staff.- Addresses and manages complaints, grievances or concerns from team members.- Responsible for supervising and managing staff for the Front Desk and Reservations. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Responsible for management of daily arrivals and departures in reservation system.- Answers inquiries pertaining to hotel policies and services and resolve occupants’ complaints while supporting all customer service programs.- Responsible for posting charges, and settling of folios for individuals and groups, if applicable.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.- Maintains strict confidentiality in all departmental and company matters. SUPERVISORY RESPONSIBILITIES:This job has supervisory responsibilities. - Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.- Determines work procedures and expedites workflow.- Responsible for employee performance (disciplining, coaching, counseling). AUTHORITY TO ISSUE COMPS: Yes ACCESS TO GAMING AREA REQUIRED: Yes
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- Perform the operational duties assigned by Executive Steward & Assist Exec Steward- Ability to trouble-shoot, and train others, when necessary, on MMS equipment - Maintain working knowledge of kitchen equipment and procedures - Perform all team members job functions when necessary - Ensure all daily scheduled banquet functions have required utensils, china, glass as designated by assigned Banquet Event Order - Participate in creating Food & Beverage Department policies and procedures with the ability to communicate, coach & counsel team members, when necessary - Educate, train, and manage Food & Beverage team members to follow policies and standards. Develop highly skilled successful team members, set realistic and measurable service standards - Visual inspection of environment to ensure all F&B departments comply to Health Department Standards - Will be ServSafe certified to ensure safe and sanitary standards are met - Report any and all unusual activity to the Food & Beverage Manager
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· Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department. Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. · Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.· May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.· Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. · Ensures enforcement of games procedures and policies as outlined in company and department manuals and inaccordance with Internal Controls. Monitors for compliance.· Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers. · Responsible for the accountability of the chips, cards, dice and all other gaming equipment.· Verifies table inventories and effectively manages table limits.· Effectively handles customer concerns and requests.· Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances. · Assists with the overall integrity of daily Table Games operations. · Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.· Maintains strict confidentiality in all departmental and company matters.
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- Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department. Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with Internal Controls. Monitors for compliance.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers.- Responsible for the accountability of the chips, cards, dice and all other gaming equipment.- Verifies table inventories and effectively manages table limits.- Effectively handles customer concerns and requests.- Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances.- Assists with the overall integrity of daily Table Games operations.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.SUPERVISORY RESPONSIBILITIES This job may or may not have supervisory responsibilities. Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to team members in regards to performance.- Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.- Manages work procedures and expedites workflow.- Provides recommendation for employee performance (disciplining, coaching, and counseling).
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- Responsible for providing direction, training, and daily supervision to revenue audit staff at the Tropicana and M Resort- Ensure timely and accurate completion of daily audits and MICS/regulatory audits (slot, table games, cage, player’s club, tournaments, kiosk, W-2G, 1042, point-of-sale, hotel, and entertainment)- Execute procedural policies that maintain compliance with all internal controls, processes, and procedures and maintain compliance with all regulatory requirements (GCB, State, City, County, IRS, GAAP)- Review and post journal entries, reconcile balance sheet accounts, tax and license filings, and produce various reports and statistical analysis- Assist with month end close including month end journal entries and accruals, reconciliations, reviewing financials, creating adjusting entries, and assisting the leadership team with other closing activities- Complete special projects and critical audits, as requested by management- Cooperate with internal and external auditors during audits and review- Maintain audit schedule, adhering to scheduling requirements and coordinates with management with any scheduling concerns- Fulfill the duties of a revenue auditor, as necessary- Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs- Other duties, as may be assigned
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- Demonstrating outstanding internal and external service in accordance with “Red Carpet Service” program guidelines- Clearing and resetting resets counters or tables at conclusion of each course- Observing guests to respond to any additional requests and to determine when meal has been completed- Observing local health and sanitation codes- Making coffee and tea as needed- Performing all assigned side work- Assisting servers in garnishing and decorating dishes preparatory to serving- Attending departmental and company meetings, as required
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The following and other duties may be assigned as necessary: Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.Assists Manager to ensure efficient sanitary and pleasant service for all guests.Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory. Assist Manager with administrative duties, as assigned.Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.Maintains strict confidentiality in all departmental and company matters.