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SUMMARY:The Slot Tech Lead is responsible for the successful operation and performance of all EGM’s on the gaming floor through the effective leadership of Slot Technician staff. Responsible for the overall repair and maintenance of all slot machines and gaming devices shift in accordance with property policies and procedures. ESSENTIAL DUTIES & RESPONSIBILITIES:- Promote and maintain all steps in the customer service program with each patron and employee you may come in contact with- Repairs, overhauls, and maintains proper preventative maintenance of all slot machines to ensure optimal operation.- Coordinates floor maintenance and repair.- Processes the necessary paperwork for auditing and data processing purposes for the initial set-up and checkout of new slot machines.- Keeps an accurate count of machines on the floor, matching the units licensed, maintains records of all percentage sheets as required by the Gaming Commission.- Supervises the breakdown, relocation, and setup of machines and stands to be relocated.- Delegates authority and assigns responsibilities to individual employees.- Responsible for reviewing reports and statistical data for malfunctions or other problems and implementing appropriate maintenance and repair lists.- Maintains knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as property internal controls, policies and procedures.- Brings disputes and unusual guest activities to the attention of the shift manager.- Must be knowledgeable of all special events and promotional activities available to guests.- Presents oneself as a credit to the Company and encourages others to do the same.- Must work well under pressure, and meet multiple and sometimes competing deadlines.- Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and supervisors.- Adhere to all departments/company policies and procedures. - Performs all other related and compatible duties as assigned. SUPERVISORY RESPONSIBILITIES - This position has no supervisory responsibilities.
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The LEAP Associate Internship program at Penn National Gaming is a career development program designed for college students working towards their degree. This 12 week, paid internship will allow participants to gain practical, hands-on work experience and develop career potential in the Gaming and Hospitality industry. During this time, students will be exposed to a number of real-life work experiences, which will include:- Completing projects related to key business priorities at home property.- Completing rotations throughout property for all functional areas within jurisdicrional approval.- Participating in company-wide training programs and attending key team meetings- Providing support to functional leaders- Building relationships with department leaders, executive team, supervisors, and team members- Developing and presenting a final project.
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The LEAP Associate Internship program at Penn National Gaming is a career development program designed for college students working towards their degree. This 12 week, paid internship will allow participants to gain practical, hands-on work experience and develop career potential in the Gaming and Hospitality industry. During this time, students will be exposed to a number of real-life work experiences, which will include:- Completing projects related to key business priorities at home property.- Completing rotations throughout property for all functional areas within jurisdicrional approval.- Participating in company-wide training programs and attending key team meetings- Providing support to functional leaders- Building relationships with department leaders, executive team, supervisors, and team members- Developing and presenting a final project.
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The LEAP Associate Internship program at Penn National Gaming is a career development program designed for college students working towards their degree. This 12 week, paid internship will allow participants to gain practical, hands-on work experience and develop career potential in the Gaming and Hospitality industry. During this time, students will be exposed to a number of real-life work experiences, which will include:- Completing projects related to key business priorities at home property.- Completing rotations throughout property for all functional areas within jurisdicrional approval.- Participating in company-wide training programs and attending key team meetings- Providing support to functional leaders- Building relationships with department leaders, executive team, supervisors, and team members- Developing and presenting a final project.
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The LEAP Associate Internship program at Penn National Gaming is a career development program designed for college students working towards their degree. This 12 week, paid internship will allow participants to gain practical, hands-on work experience and develop career potential in the Gaming and Hospitality industry. During this time, students will be exposed to a number of real-life work experiences, which will include:- Completing projects related to key business priorities at home property.- Completing rotations throughout property for all functional areas within jurisdicrional approval.- Participating in company-wide training programs and attending key team meetings- Providing support to functional leaders- Building relationships with department leaders, executive team, supervisors, and team members- Developing and presenting a final project.
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The LEAP Associate Internship program at Penn National Gaming is a career development program designed for college students working towards their degree. This 12 week, paid internship will allow participants to gain practical, hands-on work experience and develop career potential in the Gaming and Hospitality industry. During this time, students will be exposed to a number of real-life work experiences, which will include:- Completing projects related to key business priorities at home property.- Completing rotations throughout property for all functional areas within jurisdicrional approval.- Participating in company-wide training programs and attending key team meetings- Providing support to functional leaders- Building relationships with department leaders, executive team, supervisors, and team members- Developing and presenting a final project.
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Prepares month-end bank reconciliations.- Prepares month-end account reconciliations.- Records monthly intercompany entries. - Records recurring standard monthly journal entries.- Records cash transfer/wire journal entries.- Compiles monthly corporate entity trial balance binders.- Assists in preparation of supporting schedules for SEC filings.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
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The following and other duties may be assigned as necessary:- Responsible for directing the overall operations and staff of the Finance department. - Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving deadlines.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Responsible for the development, maintenance, and documentation of the Accounting System of Internal Control.- Plans, coordinates, and executes an efficient accounting and financial reporting system which provides data.- Responsible for Financial Reporting as required by, among other Regulatory Bodies, The Securities and Exchange Commission (including requirements under Sarbanes-Oxley), the Internal Revenue Service, and the governing state.- Responsible for all regulatory compliance related to Accounting System of Internal Controls as required by, among other agencies and governing bodies.- Creates and maintains a periodic, quality internal reporting process to be used by Company Management for purposes of analyzing results of operations and making business and operating decisions about the direction of the Company.- Brings plans for operating efficiency to the attention of Management and assists in implementation of developed processes.- Responsible for developing and maintaining a qualified staff that has the capabilities of executing the required actions necessary for complying with all Financial Reporting and Accounting Internal Controls as outlined by the Company.- Continuously maintain knowledge and understanding of rules and regulations as promulgated by, among other governing bodies, Generally Accepted Accounting Principles, the Securities and Exchange Commission, the Internal Revenue Service, the State Department of Revenue, the State Gaming Commission.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.- Authorized to approve patron credit lines in accordance with the HCPN Credit Committee directives and the PGCB regulations.- Works with company management and the PGCB to ensure that significant changes to the company’s operation procedures are completed in accordance with PGCB regulations.- Compiles reports for PGCB and submits necessary paperwork on behalf of the property as needed.- Has authority to issue complimentaries in accordance with the approved Comp Matrix.
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- Coding vendor invoices- Matching purchase orders, receiving reports and invoice- Accounts Payable data entry- Processing and distributing payments- Print 1099 forms at year end- Maintain complete A/P vendor files- Resolve vendor invoice problems- Identify and report PS use tax on items purchased Prepare A/P accrual for month end closing- Must have the ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages- Assist in preparation of month-end account reconciliations- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Satisfy customer inquiries both internal and external- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs- Provide general administrative and clerical support including mailing, scanning, faxing and copying to management- Maintain office supplies for departments- Additional accounting/administration functions may be required as need arises.
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SUMMARYPerform functions to manage accounting activities, maintain accounting systems and ensure proper financial reporting. ESSENTIAL DUTIES AND RESPONSIBILITIES- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and Cast Members.- Assist in formulating, developing and implementing goals and objectives for the Accounting Department.- Monitor current accounting systems and procedures and revise as needed.- Direct the activities of the accounts receivable, payable, general accounting, casino accounting, receiving, payroll and count room staff.- Prepare required governmental reports and respond to inquiries.- Review daily cash flow and analyze as required.- Administer preparation of monthly financial reporting and perform analysis.- Perform analysis of operating procedures and methods to improve financial profitability.- Prepare sales and use tax and hotel tax reports and file.- Participate in planning and formulating the property budget.- Review departmental expenses and ensure compliance with the budget.- Interact with financial and compliance auditors ensuring that audit findings are resolved on a timely basis.- Other duties as assigned.
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- Promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with.- Effectively respond to supervisor's requests in all areas of customer interaction and customer concerns.- Comply with company policies; all state and federal regulations; and internal controls as it relates to this position.- Employees may be required to perform duties outside of their normal job description where, in the Company's judgment, it is necessary in the interest of efficiency, productivity or improved guest service.- Process group deposits and update contracts with payment information.- Audit ticketing, food, beverage, gift shop and valet to determine overage/shortage of cash drops.- Monitor and update redeemed, outstanding and newly issued gift certificates.- Monitor on-line credit card receipts and processing.- Audit food and beverage tickets.- Balance and sort house charges.- Balance credit cards transactions.- Track and devise spreadsheets for promotions and presold buffets.- Compile daily sales report.- Match vendor invoices to proof of receipt and purchase order to process for payment.- Verify sales tax calculations on vendor invoices, self-assess if necessary.- Process invoices through accounts payable ledger computer system.- Maintain accounts payable files.- Provide additional assistance to Management as needed.
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- Provides administrative support and performs general duties- Prepares and types correspondence, reports, forms, charts and graphs- Ensures competency of work from the standpoint of grammar, composition, and format- Assists with departmental files and records as requiredPlaces, accepts and screens telephone calls and refers calls to others, as appropriate- Receives, opens and distributes incoming mail and documents- Must be able to operate fax machines and photocopiers- Must have the ability to operate a postage meter and ensure correct postage and date is stamped on letters and packages- Ensures all outgoing packages meet courier service pick up schedules and distributes all departmental mail to supervisor and managers- Makes copies for departments as requested in a timely manner according to established quality standards- Must be knowledgeable with company practice in securing airline reservations, hotel accommodations and car rentals- Responsible for departmental purchasing, management/inventory of supplies and office equipment maintenance such as monthly meter readings- Maintains strict confidentially of all files, communications and information in the conduct of company business
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SUMMARYThe Executive Administrative Assistant will provide support services directly to the General Manager and the other senior managers at the property. ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for drafting, preparing, typing or transcribing general correspondence, communications, reports, spreadsheets, databases, charts, graphs, manuals, presentations, calendars, agendas, itineraries, meeting minutes, and other documents as needed in the day to day operations of the organization.- Scheduling appointments and keeping a current calendar of events and activities including preparing and verifying travel arrangements, scheduling meetings, conferences and community or social engagements as needed;- Answers telephone and in-person inquiries including accurately recording and communicating messages;- Files and organizes documents and materials.- Manages libraries of a variety of information including internal controls and documents.- Processes incoming and outgoing mail.- Provides support services to other managers and supervisors as requested or needed.- Orders and maintains inventories of company assets and supplies.- Provides quality receptionist duties as needed.- Communicates with vendors to ensure that all machines operate efficiently and continuously.- Attends all departmental and company training programs or meetings as directed.- Adheres to all company policies and procedures.- Meets all departmental or company deadlines.- Performs all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter.- Meets professional appearance and grooming requirements- Provides office support which will promote business productivity and efficiency.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
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- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Identify and develop personal relationships with new and first time guests- Provide personal service to assigned VIP players, issuing complementaries based on player ratings as needed- Contact guests personally and/or send correspondence to invite them to enjoy amenities and/or to special events- Host outside entertainment for our guests, such as professional sporting events, dinners, and theaters- Promote casino events via telemarketing and other communication- Communicate constantly with casino operations and other team members- Follow all safety rules- Adhere to departmental quality standards- Maintain compliance with the Gaming Board Rules, Standards and the company's System of Internal Controls and Sarbanes-Oxley requirements- Work within the guidelines established by the company- Other duties as assigned
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The Asian Marketing Manager position is responsible for supervising and managing members of the Asian Marketing team, developing and maintaining valuable relationships with Asian players and community leaders through marketing measures and exceptional customer service skills. The following and other duties may be assigned as necessary: - Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area- Responsible for supervising and managing staff in the Player Development department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and providing recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Develops and implements VIP player programs/events in the Asian Market, to create guest loyalty and return guest visits.- Assists with player coding in Salesforce and monitors team member progress.- Prepares and distributes daily and weekly reports for own department, other departments and management regarding scheduled property visits for players in the Asian Marketing segment. - Assists players in organizing hotel and restaurant reservations and other amenities in absence of Asian Marketing Hosts.- Responsible for coaching and providing necessary pathways to Asian Marketing Hosts to achieve their Salesforce goals.- Develops and implements VIP player discretionary comping guidelines.- Makes final decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.- Resolves VIP guest opportunities, conflicts, and complaints on behalf the Company in a fair and equitable manner.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Represents the Company for VIP player outings and events as needed. Provides professional representation on at internal and external meetings and events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.- Actively participates in KYC/CDD and other compliance regulations.- Enhances guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Director of Player Development/ Executive Management or property GM. - Maintains strict confidentiality in all departmental and company matters.- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages customers in the Asian Market through telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Proactively seeks out new business with targeted Asian Players, introducing the benefits of and soliciting enrollment for the Marquee Rewards program. - Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Strategically devotes time being visible and available on the casino floor to meet and greet guests during individual visits as well during special events. - Utilizes telemarketing, correspondence, referrals, email and events to solicit and grow existing business mainly for the Asian Market.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of internal and external customers.- Provides assistance at special events as needed.
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- Responsible for management of all kitchen functions.- Oversees preparation and planning of menus.- Holds pre-shift meetings daily.- Oversee the opening and closing duties to ensure consistency and quality.- Maintains a consistent food and labor cost established by the Executive Chef.- Responsible for overseeing the purchase of all food items.- Maintain a consistent food cost and labor cost per budget.- Develop new concepts as to food themes and styles.- Maintain proper safety and sanitation procedures.- Expedite a la carte in Sous Chef’s absence, to ensure proper quality of procedure and presentation.- Provide positive communication and use Red Carpet Training skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists F&B Outlet Manager to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assist Food & Beverage Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.SUPERVISORY RESPONSIBILITIES This job may or may not have supervisory responsibilities. - Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.- Manages work procedures and expedites workflow.- Provides recommendation for employee performance (disciplining, coaching, and counseling).
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ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.- Assist in Managing overall front of house restaurant operations creating a differentiated service experience and ensuring optimum restaurant performance.- Indirectly responsible for maintaining back of house operations with all set culinary and operational standards and specifications and share responsibility of overall outlet budgets, profit and loss statements, cost analysis, labor analysis, planning and promotions.- Achieve desired results through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high quality service. Monitor results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result.- Accountable for meeting or exceeding all sanitation requirements.- Establish and implement sequence of service to ensure consistent high quality service standards are maintained. - Assist with accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation.- Responsible for planning, assigning and directing work to meet business demands to ensure optimal operations and customer satisfaction during all business hours. - Act as a role model to other employees and presents oneself as a credit to Company and encourages others to do the same.- Assist in reviewing the performance, productivity and efficiency of team members including but not limited to periodic evaluations and development of coaching techniques to motivate productivity.- Assist with developing, implementing and promoting programs to reward and recognize performance of team members.- Assist with interviewing, selecting, hiring, orientation and training.- Assist with payroll, attendance and time records. - Assist with the administration of progressive discipline, propose corrective action, and monitor post-disciplinary performance of team members.- Recommend or oppose the change in status of team members. Complete verification processes for the proper accounting of revenues, expenses and inventory.- Review and analyze departmental staffing needs and make recommendations for adjusting working schedules of team members. - Develop, enforce, review and approve changes or revisions to operating practices, procedures and standards based on business trends. - Gather information for long and short term planning to assist the leadership in budget planning.- Meet department uniform, appearance and grooming requirements.- Meet all departmental or company project and assignment requirements and deadlines.- Maintain strict confidentiality in all departmental or company matters.- Must adhere to regulatory, department and company policies. - Understand and adhere to bargaining unit agreements.- Perform other job related and compatible duties as assigned.
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- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Enhance guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.- Assists in managing all marketing support services to include advertising, public relations, and internal department requests. Responsible for press releases and media correspondence in relation to marketing programs or property advertising.- Maintains relationships with outside vendors to ensure timely, accurate, and cost effective production campaigns.- Assists in managing all property Promotions to include slot tournaments, brand promotions and VIP events. Executes and enforces strategic plans and calendar for promotions and host goals. Assists in oversight of media used to communicate current and upcoming promotional efforts for the guests, team members, and regulatory agencies.- Assists in managing and oversight of the marketing efforts for all communication efforts for the company in the social media sphere, with a consistent and appropriate voice. Monitors social media and web for opportunities to engage in active and relevant conversations about the property. Assists in managing overall brand on social media and create on line marketing strategies.- Assists in planning and organizing the regularly scheduled entertainment acts for all performances on property. Dress in appropriate uniform/attire based upon event/venue, occasionally a costume may be used.
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- Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department. Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with Internal Controls. Monitors for compliance.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers. - Responsible for the accountability of the chips, cards, dice and all other gaming equipment.- Verifies table inventories and effectively manages table limits.- Effectively handles customer concerns and requests.- Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances. - Assists with the overall integrity of daily Table Games operations. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
