Penn National Gaming, Inc.

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Job Locations US-PA-Conshohocken | US-PA-Philadelphia
- Ensure the timely completion of the monthly accounting close, including addressing any issues that may arise.- Post monthly journal entries as well as prepare supporting work papers.- Review journal entries and account reconciliations for accuracy.- Ensure documentation, including appropriate sign-off, is completed for all key controls, and coordinate requests with internal and external auditors.- Assist with process improvement and control implementation projects.- Research technical accounting guidance and prepare technical accounting memos.- Assist with financial statement preparation and review.- Prepare ad-hoc reporting.- Pro-actively assist co-workers as needed.- Display the ability to be a team player and interface with other departments to develop key relations to ensure maximum efficiency in completing job tasks.- Accurately prioritize, organize, and complete multiple tasks.- Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs. - Assist with special projects.
Job ID
2020-73714
Category
Accounting/Finance
Casino Property
Penn Interactive Ventures
Job Locations US-PA-Philadelphia
- Owns all New Hire Training and Onboarding- Creates, manages and maintains Training Documentation- Administers New Hire Training Classes as needed- Owns all Continued and Lifelong Learning Programs- Works with the Head of PX and the PX Operations Manager to build and deliver PIPs as needed- Fosters Leadership Growth and Development at the PX Team Lead Level- Creates Feedback Mechanisms to measure the effectiveness of all programs listed above- Applies Data & Analytics to focus Training & Development efforts- Builds a World Class Team of Training Professionals to future-proof the Department in preparation for astronomic scale- Performs other duties, as assigned
Job ID
2020-74186
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia | US-PA-Philadelphia
- Monitor social media progress using social media management tools, Google Analytics and others- Incorporate optimization strategies, analyze data, and research the best ways to increase traffic- Review the success of campaigns and analyze ways to best optimize campaigns & posts- Work with Acquisition Media Manager to assist the Acquisition team to plan paid social media advertising strategies and budgets- Oversee a cross functional social committee to supervise all aspects of social media interaction between players and the Sportsbook in order to resolve customer issues and ensure a positive customer service experience (retail, online Customer Service, and marketing)- Research new media platforms, trends, and industry opportunities- Provide feedback from social media trends and research which will be presented to marketing management team & VP Marketing- Assisting CRM team with planning & execution across the omni-channel approach to market
Job ID
2020-74194
Position Type
Regular Full-Time
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
- Possessing a dual-minded approach: you’re highly creative and an excellent writer but can also be process-driven, think scale, and rely on data to make decisions.- Deeply understands brand voice, tone, and overall personality to ensure a holistic and omni-channel experience, with zero diminished experience wherever the player choses to interact- Through a strategic/data-driven lens, analyze customer data, segments, and user journeys to develop hyper-efficient/personalized campaign content- Build and manage a rich content/promotional calendar as well as deploy a scalable, strategic editorial roadmap aligning with the ever-evolving priorities of the Barstool Sportsbook marketing team and Penn Interactive- Strategize, develop, create, prepare and schedule content across multiple marketing channels with primary focus on email, app/web marketing banners & promotional real estate, as well as digital and onsite advertising, audio campaigns, and all marketing managed channels- Ensures that proper elements exist to allow for content asset development, conversion and reuse as is necessary- Continuously optimizing marketing managed content for Barstool Sportsbook and implementing recommendations to improve relevancy score, conversion rates, etc- Frequently check the performance of content assets to find insights and learnings that will continually improve performance; such as different subject lines to improve email open rates, suggesting a new creative idea for social posts and more- Advises the marketing organization on content writing and development to yield best results, by developing & communicating content guidelines (with a regular cadence of iterations & updates)- Operational responsibility of retained player marketing initiatives; player retention & re-engagement; promotion and bonus campaign planning and execution (incl eROI analysis); executing, reporting, and iterating marcomms plan (incl player bonus liability); content and creative management; and holistic marcomms omni-channel management (email, website, SMS, push, player inbox, phone, direct mail, and social- Collaborate at both micro & macro campaign/promotion levels with CRM, acquisition, analytics, creative, product, and customer services organizations- Ensures all copy is in line with State regulatory requirements- Execute in an intense, fast-paced, and highly iterative environment
Job ID
2020-74193
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
- Translate the strategic marketing objectives into clear creative strategies- Lead the development, execution and management of the creative marketing strategy. Including the development and execution of the omnichannel approach to marketing and how the creative team will meet these objectives & importantly enhance the marcomms conversion & engagement.- Analyze creative data to iterate on the creative strategy and define actionable tactics across the marcomms channel mix for enhanced conversion performance- Monitor and report on competitor and market-wide best in show creative, and with the analysis, testing and adopting best practices to continuously improve conversion performance, budget management, and overall profitability- Operational responsibility of managing the creative process from concept to completion, as well as leading and directing the creative team in the production of all marketing collateral ensuring at all costs visual communication and brand standards are met with no loss of credibility to the brand based on any visual or creative delivery- Excellent people management skills in order to work closely with multidisciplinary project teams, particularly product and tech teams to ensure page load times are not negatively impacted by the asset sizes, or any design focused tool integration- In managing the creative team your role will be to review work, troubleshoot and provide feedback to creative teams as well as manage and cultivate the career development of the Marketing Design team- Remain actively involved in hiring and training creative staff and ensure visual communication and brand standards are always met- Working closely with the marketing analytics team to build and monitor dashboards to track and optimize creative channel performance - Deep knowledge of (with proven success in) email, social, and mobile CRM creative & design best practices- Execute in an intense, fast-paced, and highly iterative environment
Job ID
2020-74112
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-LA-Lake Charles
The following and other duties may be assigned as necessary:• Maintain a strong presence and following on social networking sites such as Twitter, Facebook, Pinterest, Instagram, YouTube, etc. • Maintain a strong presence on Google, Yelp, TripAdvisor, Hotels.com, Expedia, and other review sites to ensure appropriate and regular property response. • Work with other members of the marketing department as well as other departments to gather data to develop conversational strategies, content and applications to drive community engagement on social pages and engagement back to their platforms. • Independently provide and execute proactive project plans for improvement and areas of growth relevant to the strategies of casino. Lead projects from initial concept to implementation and coordinate the teamwork between different departments involved. • Coordinate with the corporate office to implement company-wide project plans.• Experiment with new and alternative ways to leverage social media activities.• Monitor external blogs, social networking sites and forums and participate and manage the conversations as needed surrounding the company’s brand, its representatives and customers. • Monitor property guest service platform, Medallia, and ensure guest feedback is directed to appropriate departments. All information is tracked and appropriate reports and updates are sent to Senior Management. • Create, implement and track audience development strategies across targeted social media communities to build relationships and brand presence. • Work flexible hours to assist in achieving efficient coverage monitoring various sites. • Ensure quality/conduct QC through the development of a comprehensive social media best practices plan and apply to all social media outlets. • Make recommendations that ensure “integrated” campaign mindset (e.g. consistent messages and measurement planning) which may include search/banner advertising, social media, email marketing. • Work with advertising to develop content and push out all electronic media to the required applications throughout the casino floor. • Coordinate with traditional media, brand, teams, and promotions to ensure campaign details are shared internally. Be available to photograph events and promotions to be used in social media.• Develop one presentation per quarter covering key performance improvement, developing benchmarks and highlighting specific needs in all areas of Social Marketing.• Monitor existing campaigns to determine areas to increase ROI and review upcoming plans for relevancy and impact. • Perform on-going research to identify tools, applications and technologies of emerging social media trends to connect, converse and share our story (including new methods of buying, targeting and tracking). • Needs to be well-versed in SEO, Internet Marketing, Paid Search Strategies, Social Media promotional contests and software such as Hootsuite and Sprout Social, Email Marketing processes, video editing, Photoshop and Optimization techniques for: keyword, display and email marketing.• Complies with L’Auberge standards, guidelines, and objectives and maintains administrative processes to ensure proper planning and efficient operation of department functions.• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. • Maintains strict confidentiality in all departmental and company matters. 
Job ID
2020-72918
Casino Property
L'AUBERGE LAKE CHARLES
Job Locations US-PA-Philadelphia
- Demonstrate best-in-class programming skills to develop highly innovative, high-impact, consumer-facing web apps.- Translate business requirements into thoughtfully architected, reusable code. - Squash bugs to make sure our user experience is unrivaled. - Collaborate with designers, product managers, project managers, ops engineers, QA engineers and various other teams and stakeholders to solve novel problems.- Communicate clearly and effectively using Github, Slack, Google Docs, ZenHub, and email.- Interact thoughtfully and professionally with everyone including non-technical colleagues.
Job ID
2020-74195
Position Type
Regular Full-Time
Category
Information Technology
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-LA-Lake Charles
- Adheres to departmental and property policies and procedures regarding guest service standards.- Mows greens, tees, aprons, approaches to greens, and other areas not accessible with gang mowers; rakes sand traps with power rakes.- Operates mowers and string trimmers in trimming greens, aprons, trees, fence lines, banks, and hillsides; edges cart paths; edges, rakes, and maintains sand bunkers.- Sets tee markers and cups on greens daily; maintains ball washers; replaces tee towels and flags when needed; removes debris; sands and seeds tee and drop area divots; cleans flower beds.- Maintains fuel and fluid levels for all types of equipment on a daily basis; reports equipment problems or failures to the Equipment Mechanic immediately.- Returns all equipment to the designated location at the maintenance facility; cleans maintenance areas.- Waters and fertilizes tees, greens, and fairways, and, under direct supervision of a certified applicator, sprays chemicals on landscaped areas.- Marks the course for cart control weekly; moves cart control barriers and replaces old or lost ropes and signs; marks hazard and drop areas as required.- Helps in project work; assists in the construction of new greens, tees, and fairways; grades and prepares soil base; lays sod; seeds tees, greens, and fairways.- Installs forms and lays walks and paths using gravel and asphalt mixes; excavates and backfills ditches and trenches with hand tools; repairs and replaces pipe on irrigation systems.- Operates mowers, dump trucks, and other light equipment.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-74202
Casino Property
L'AUBERGE LAKE CHARLES
Job Locations US-LA-Lake Charles
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed.- Maintains and cleans all equipment used throughout the course of a shift, as directed.- Maintains proper documentation of all duties accomplished during a working shift, as directed.- Reports all safety hazards or maintenance deficiencies for proper handling.- Abides by all security measures.- Greets all guests throughout shift with the proper salutation and pleasant expression.- Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies.- Performs all duties in a quiet and orderly manner.- Assists the house person with department projects, as needed.- Maintains strict confidentiality in all company matters.
Job ID
2020-74199
Casino Property
L'AUBERGE LAKE CHARLES
Job Locations US-LA-Lake Charles
- Inspects guest rooms for cleanliness and quality, ensuring property standards are met or exceeded.- Reports rooms ready for occupancy.- Ensures guest rooms, linens, service landings, guest landings, vending area, stairwells, elevator, maid carts, distribution carts, and equipment are set up in a standardized manner as required by current SOP’s.- Conducts daily shift pre-shifts, uniform inspection, and directs actions of all floor personnel.- Reports room or hall deficiencies, problems related to structure, equipment, and plumbing to Engineering; prepares maintenance and work orders; follows up on completion with Engineering.- Ensures training for safe and proper usage of cleaning solutions and equipment.- Updates and maintains correct hotel room status in computer system and on boards.- Prints and maintains permanent records of the following: room occupancy, status and statistics phone logs, maintenance logs, attendance logs, lost and found logs, item request logs, GRA assignments, RQ assignments, house-person assignments, Corporate/VIP guests, group arrivals, and work orders.- Communicates with other departments as needed in order to accomplish tasks.- Verifies inventory and purchase order arrivals and proper floor inventory deliveries.- Assists management with action plans, coaching sessions, or additional training as needed.- Assists with cleaning rooms, delivering room calls, and dispatch when needed.- Maintains strict confidentiality in all company matters.
Job ID
2020-74208
Casino Property
L'AUBERGE LAKE CHARLES
Job Locations US-LA-Lake Charles
- Assembles banquet room with proper linen and glassware as directed by supervisor.- Supplies and replenishes banquet/meeting rooms with clean glassware and fresh water.- Breaks down all banquet/meeting rooms upon conclusion of event.- Returns all equipment to its proper storage area.- Vacuums each room at conclusion of event.- Maintains established cleaning schedule of banquet space.- Prepares tableware for washing.- Collects all soiled pots and washes/restacks cleaned pots on shelves.- Responsible for removal of garbage and refuse.- Responsible for maintaining general cleanliness and appearance of banquet/meeting rooms.- Cleans and sanitizes all cooking equipment.- Adheres to regulatory, departmental, and company policies.- Maintains strict confidentiality in all company matters.
Job ID
2020-74209
Casino Property
L'AUBERGE LAKE CHARLES
Job Locations US-PA-Philadelphia
- Support the Director of Product and Product team in thinking strategically and creatively to gather product and customer insights and help define the product vision- Develop user stories based on Sportsbook product roadmap features- Parse regulatory documentation to define product features and user stories - Work with developers and designers to define, test, and deploy sportsbook platform features- Build trust and effective relationships with peers/cross-functional teams- Define detailed product requirements and create Product Feature Specifications- Suggest product enhancements to improve user experience- Prioritize the implementation of new features and set specific timelines- Perform quality assessments on the sportsbook product- Conduct research to identify customer needs and market gaps- Help to create personas- Monitor and report on users’ reactions after launching- Research and learn new areas of industry - Analyze competition and future of the market
Job ID
2020-74181
Position Type
Regular Full-Time
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia | US-PA-Philadelphia
- Performs analysis of marketing campaigns for Hollywood Casino Social and iCasino products to deliver data rich and actionable analysis- Execute analysis related to marketing attribution, marketing mix modeling, and customer lifecycle- Designs A/B tests to analyze player behavior hypotheses- Responsible for daily, weekly and monthly reporting and maintaining dashboards on CRM campaigns, customer segmentation, VIP performance, and mychoice loyalty program- Assist with CRM and VIP campaigns from ideation through execution- Communicate opportunities for optimization and campaign performance- Maintain relationships and provide support to VIP players- Develop and enhance KPIs for managing and assessing the success of the VIP marketing channels, retention, and overall VIP strategy- Assess the business to build VIP marketing strategies that align with our CRM strategies- Optimize and enhance our VIP program to maximize VIP acquisition and retention- Performs other duties to support all Penn Interactive revenue streams as assigned
Job ID
2020-74188
Position Type
Regular Full-Time
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
 - Define a well-researched, long-term vision for core aspects of the Sportsbook platform- Become a subject matter expert on Sportsbook features- Understand user wants and needs through research, persona development, and user testing- Study the competitive landscape to understand industry best practices and areas for improvement- Challenge the status quo of the industry by thinking outside of the box about new features and implementation- Carefully breakdown larger strategies into well-defined, detailed product requirements and create Product Feature Specifications- Work closely with designers and engineers in an agile environment to ensure successful execution of the roadmap- Write user stories and prioritize backlogs based on the Sportsbook roadmap- Collaborate with cross functional business teams to ensure successful product launches. 
Job ID
2020-74074
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
- Requirement analysis- Design and execute test cases- Meet deadlines and work with some supervision- Alert teams to critical bugs and open tickets with the appropriate teams- Serve as the gatekeeper for mobile and web deployment
Job ID
2020-74205
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia | US-PA-Conshohocken
- Responsible for developing, implementing, and overseeing the Responsible Gaming Program at Penn Interactive relating to interactive gaming and online sportsbook.- Research and review all state specific responsible gaming requirements. - Research and advise on leading marketing, technology, and operations relating to Responsible Gaming.- Work hand in hand with all departments and all gaming verticals to ensure responsible gaming is at forefront of all operations, customer service, and marketing.- Ensures adherence with Corporate-mandated compliance programs, including Responsible Gaming program, including conducting quarterly Responsible Gaming interviews and preparing status report regarding the Company’s Responsible Gaming program.- Reviewing media partner, social media, and other advertisements and promotions to ensure compliance.- Reviews all advertising and promotions company-wide to ensure compliance with state specific regulations.- Assists in implantation, review, and audit, related to state implemented self-exclusion program or the property-based exclusion.- Maintains organized set of detailed records and files to document transactions.- Assists in compilation of reports for multiple regulatory boards and assists in submission of necessary paperwork on Penn Interactive’s behalf, as needed.- Performs research, as necessary, for small daily projects and questions to large-scale implantation procedures specifically for Responsible Gaming, but other compliance areas as requested.- Responsible for maintaining an advertising log as necessary.- Maintains necessary compliance logs and ensures they are updated. - Assists in draft, and managing on-site content relating to responsible gaming, including but not limited to House Rules, Terms and Conditions.- Assists in drafting and submitting Internal Controls as needed.- Work with various team members to create operational tasks determined by policies and procedures relating Responsible Gaming.
Job ID
2020-74198
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
- Facilitate scrum ceremonies, including daily scrums, backlog grooming, sprint planning, sprint review, and sprint retrospective, ensuring full team engagement- Encourage and support iterative and collaborative development, favoring people over process- Lead, track and report on Agile releases through the PI Agile delivery process, from sprint planning through sprint retrospectives- Create, maintain and disseminate Agile release plans, sprint commitments, sprint deliverables, and insights to stakeholders- Reinforce and build upon a collaborative team culture that empowers and elevates each team member- Build high performing Agile sprint teams, focusing on continuous improvement, continuous integration, continuous development and delivering value to the customer- Define, provide and interpret Agile metrics to effectively plan and track sprint commitments and delivery- Anticipate bottlenecks, provide escalation management, anticipate and facilitate trade off decisions, and help balance the business needs versus technical constraints- Identify, assess, track and mitigate issues, risks, and impediments at multiple levels
Job ID
2020-74191
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
- Demonstrate best-in-class programming skills to develop highly innovative, high-impact, consumer-facing mobile products- Translate business requirements into scalable code- Work with an industry-leading design firm and product to create the sportsbook app and implement new features.- Squash bugs to make sure our user experience is unrivaled- Collaborate with designers, product managers, project managers, ops engineers, QA engineers and various other teams and stakeholders to solve innovative problems utilizing out-of-the-box solutions- Communicate clearly and effectively using Github, Slack, Google Docs, ZenHub, and email so that we can all stay on the same page, even when we're juggling a lot of different projects- Interact thoughtfully and professionally with everyone including non-technical colleagues
Job ID
2020-74187
Position Type
Regular Full-Time
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
- Demonstrate best-in-class programming skills to develop optimized, scalable code. - Translate business requirements into code. - Collaborate with designers, product managers, project managers, ops engineers, client engineers, QA engineers and various other teams and stakeholders to solve innovative problems utilizing out-of-the-box solutions.- Communicate clearly and effectively using Github, Slack, Google Docs, ZenHub, so as to keep all stakeholders in-the-loop regarding relevant issues.- Interact thoughtfully and professionally with everyone including non-technical colleagues.
Job ID
2020-74204
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
- Design a big data stack and data processing infrastructure and platform- Architect and rearchitect multi-tenant databases to meet the needs of our enormous customer base- Improve data validation and data quality monitoring- Work with client and backend teams to ensure appropriate logging- Optimize and tune the databases to improve performance and reduce cost
Job ID
2020-74203
Position Type
Regular Full-Time
Casino Property
Penn Interactive Ventures - Philadelphia

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