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- Vacuums, cleans, shampoos carpet- Mops, scrubs, rinses and polishes hard floors- Moves, rearranges and cleans furniture- Washes and cleans wall light fixtures, louvers, ceilings, shelves and outside walls- Washes/cleans all windows and mirrors, dusts, and sanitizes bathrooms in guest rooms- Assures that every room is clean and everything in room is in proper working order- Cleans and maintains his/her workstation, including stocking workstation with sheets, pillowcases, towels and all amenities- Ensures all linens and terry are without defect- Operates and controls all mechanical equipment including rotary machines, blowers and back vacuums- Transports cleaning equipment- Recognizes and uses appropriate chemicals- Strips beds, empties trash in rooms, brings fresh linen, sets up guests room, supplies rooms with all amenities and linens- Maintains housekeeping linen room on each floor, stocks supplies ensuring adequate level of supplies- Responsible for counting and distribution of clean linen from linen closet to guest rooms- Picks up used linen and drops linen down chute to carts that are then taken to soiled linen room where it is picked by laundry attendants and other related responsibilities- Delivers, upon request, guest amenities, i.e. pillows, additional beds, blankets and much more- Maintains and cleans hotel guest rooms, hallways, linen rooms, employee and storage areas, and other areas in the hotel as directed by Inspector, Supervisor, or Manager- Completes daily housekeeping reports, if necessary- Works as a team with other employees- Responsible for providing exceptional Customer Service to all guests- Properly reports and turns in all lost and found items- Greets all guests throughout shift with the proper salutation and pleasant expression- Reports all safety hazards or maintenance deficiencies for proper handling- Maintains and cleans all equipment used throughout the course of a shift
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The LEAP Associate Internship program at Penn National Gaming is a career development program designed for college students working towards their degree. This 12 week, paid internship will allow participants to gain practical, hands-on work experience and develop career potential in the Gaming and Hospitality industry. During this time, students will be exposed to a number of real-life work experiences, which will include:- Completing projects related to key business priorities at home property.- Completing rotations throughout property for all functional areas within jurisdicrional approval.- Participating in company-wide training programs and attending key team meetings- Providing support to functional leaders- Building relationships with department leaders, executive team, supervisors, and team members- Developing and presenting a final project.
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- This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service.- Understand and adhere to all company and Marketing Department standards, policies and procedures- Establishes productive, professional relationships with key personnel in assigned customer accounts- Generates marketing strategies for assigned customers and assists with campaign production and execution- Meets assigned targets for profitable revenue volume and strategic objectives in assigned accounts- Works with customers and in-house design team to redesign gaming areas to have a custom theme and brand- Promotes new gaming area and brand accordingly- Cold calls on potential new locations. Schedules face to face meetings to close deals and add customers to route of locations- Achieves assigned revenue quotas in designated key accounts- Meets assigned expectations for profitability- Achieves key customer objectives defined by company management- Completes key customer account plans that meet company standards- Completes required training and development objectives within the assigned time frame- Closely coordinates company executive involvement with customer management- Projects a positive image of the company and the management team at all times- Ability to collaborate and work within a team-oriented environment- Handle client concerns and objections in a fashion that improves client rapport and generates positive results.- Possess persuasive communication skills both written and verbal.- Remain in control of all sales situations, displaying firmness and precision in decision-making- Is forward thinking, plans appropriately and meets all deadlines- Ability to accurately prioritize, organize and complete multiple tasks- All other duties and/or responsibilities as assigned
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- Prepares month-end bank reconciliations.- Prepares month-end account reconciliations.- Records monthly intercompany entries. - Records recurring standard monthly journal entries.- Records cash transfer/wire journal entries.- Compiles monthly corporate entity trial balance binders.- Assists in preparation of supporting schedules for SEC filings.- Backup to Accounts Payable and Payroll.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
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- Maintains, repairs and installation of wall covering, flooring, painting, woodwork and drywall- Conduct projects such as office build outs, room renovation, Etc.- Upkeep of property decorations and cosmetics- Ensure the upkeep of all Aesthetic areas.
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- Provides live verbal record of races indicating name of horse, rider, lengths behind and any other descriptors for benefit of general public and simulcast audience of MVRC Races- Provides general announcements to public- Conveys pertinent information such as scratches, changes and any other updates of racing information as directed by Mutuel department or judges- Provides explanations of infractions occurring on racetrack and resultant disqualifications- Provides per-race commentary on horses and participants in races- Coordinate with audio-visual department in developing content for daily simulcast presentation- Acts a host for racing related media or promotional events before, during or after races- Must be available to work for any racing hours
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The following and other duties may be assigned as necessary:- Responsible for gathering requirements, analysis, application design, programming, and documentation of gaming system applications and reports. - Assists in defining software development project plans, including scoping, scheduling, and implementation of gaming system requirements.- Advises IT management team regarding jurisdictional differences for applications and reporting systems. - Makes recommendations to help understand the business and make data-driven decisions.- Analyzes trends and KPIs related to gaming systems performance to propose new business efficiencies and operational improvements.- Functions as the analytics intake representative and liaison for Hospitality stakeholders (i.e. Food and Beverage, Hotel, Strategic Sourcing, HR, Workforce Planning, etc.).- Works with Director to identify and integrate new data as needed for gaming systems.- Performs regular system, quality audits. Makes recommendations for improvement. - Manipulates and analyzes large data sets for gaming systems. Provides findings and suggestions based upon findings.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Maintains strict confidentiality in all departmental and company matters.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
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- Assists the Bartender and provides friendly, knowledgeable and courteous food and beverage service in accordance with departmental policies and procedures.- Transports bulk supplies to and from Beverage outlets.- Ensures the cleanliness of all beverage outlets as well as the cleanliness of all supplies and equipment used to perform job duties.- Follows the proper cash, comp and check control procedures. - Maintains assigned work stations throughout to ensure everything is up to Tropicana Las Vegas and Southern Nevada Health Department health code standards.
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- Assists the Bartender and provides friendly, knowledgeable and courteous food and beverage service in accordance with departmental policies and procedures.- Transports bulk supplies to and from Beverage outlets.- Ensures the cleanliness of all beverage outlets as well as the cleanliness of all supplies and equipment used to perform job duties.- Follows the proper cash, comp and check control procedures. - Maintains assigned work stations throughout to ensure everything is up to Tropicana Las Vegas and Southern Nevada Health Department health code standards.
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This position will be responsible for enhancing the growth of gaming revenues through the development of our Asian customer base, maintaining relationships with valued Asian guests and marketing our gaming product to potential high-limit Asian guests. ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide stellar customer service.- Identify and develop personal relationships with new and first time Asian guests. - Must be responsible for promoting a positive influence in the Asian community and participating in company-sponsored events.- Required to be present at off property Asian and Asian American events in the community including but not limited to: golfing events; trade shows; store openings and dinner parties.- Must be able to travel in the metro Kansas City area and also other Penn National Gaming properties throughout the United States at least once per quarter.- Responsible for the creation of Asian Marketing events, gaming and non-gaming.- Accompany guests at meals and other activities or events. - Give tours of the facility and make dinner or hotel reservations. - Properly administer and account for comps using sound discretion for the purpose of increasing gaming and generating revenue. - Plan, administer and host special events including pre-planning, organizing, setting up, ordering supplies, and other related activities while using sound discretion and appropriate use of funding available for hosted activities, for the purpose of increasing gaming and generating revenue.- Be present at all outlets especially the Casino floor or areas where guests are present in a quantity of time sufficient to provide quality service.- Analyze data as needed for determination of “high end” players.- Be available to provide various guest services such as comp of meals, taking phone reservations and arranging for accommodations.- Maintain relationships with valued guests through professional, telephone, email, direct mail and in person.- Review and manage dormant accounts. Compile data reports as needed to efficiently administer host activities. Make sound decisions regarding what segment of players should be included in hosted activities for the purpose of increasing gaming and generating revenue.- Maintain the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc. - Address and manage complaints, grievances or concerns from team members and patrons and support quality customer service.- Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.- Support, implement, administer and manage standards of excellence among team members.- Understand and adhere to regulatory, department and company policies and procedures.- Make determinations regarding types of materials, supplies, or tools to be used and account for financial expenditures of any such purchases.- Effectively manage departmental and company expenses including player development budgeting.- Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction.- Protect and preserve assets of the company.- Understand and adhere to all bargaining unit agreements.- Meet grooming and appearance requirements, specifically appearing professional at all times.- Meet attendance guidelines.- Comply with all reasonable requests made by management.
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- Responsible for assisting with the consultation, delivery and reporting of digital and traditional campaigns and promotions for an assigned region of properties within the Company.- Coordinates with Creative Services Team, and Penn’s creative, traditional, and digital media agency partners. - Communicates business objectives, strategy, asset delivery and content approvals between internal departments and external partners for work associated with the assigned region to ensure all projects launch as planned, and new programs are meeting business objectives.- Collaborates with the property Marketing heads in assigned region as the print and digital subject matter expert.- Creates/and manages marketing job requests as needed.- Reviews and approves property submitted jobs in the system to ensure project objective requirements for internal and external production staff and tracks in Penn’s project management system. - Consults with properties on all requests from casino teams to ensure jobs are clear before they are assigned to agencies and studio team.- Participates with internal partners in developing digital and print strategies for assigned region and the Company. Manages all jobs with external agencies for the assigned region.- Reviews proofs for all higher complexity jobs within assigned region. - Assists with management website roll-outs and launches for properties within assigned region. Provides recommendations as needed.- In absence of Regional Account Manager or Account Director, leads weekly stand-up meetings in partnership with peers to organize, prioritize, and assign tasks to the Creative Services team.- Creates and distributes weekly status report to internal and external teams on the status of all jobs for each location in the region.- Collaborates and partners with Director, Creative Services team, and/or external creative/media agencies to prioritize weekly work/assign tasks via the project management system to appropriate resources they relate to SLA (service level agreements) guidelines and goals. - Collaborates with the Social Media Buyer on in-house regional social media buys, review/approve optimization recommendations, and incorporate the social analytics into a 360 campaign/promotion report.- Collaborates with the Web and Search Analyst and assigned properties within region to implement organic recommendations, review/approve paid ad word recommendations, incorporate performance metrics provided by SEO/SEM specialist into a 360 campaign/promotion report.- Collaborates with the Websites Content Editor on content strategy and hierarchy and assigned properties within the region to implement new media landing pages as needed to be incorporated on the websites.- Works directly with Penn’s external creative and media buying agencies to give direction, hand-off assets, and review/provide feedback on plans for media buys after review/approval with the Property Marketing VP’s.- Responsible for assisting in the development and distribution of a 360 digital and print report at campaign and/or promotion completion to demonstrate ROI, and include recommendations on further optimization.- Supports the property Marketing heads in designated region during quarterly and yearly planning processes by sharing reports and making optimization or strategic change recommendations backed by analytics from prior 360 performance reports.- Assists Regional Account Managers as needed. - Tracks and manages digital and traditional marketing spend among all traditional and digital channels.- Maintains strict confidentiality in all departmental and company matters.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Director.
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- Responsible for learning and being familiar with the facility’s room outlets, and for being able to answer general questions regarding the property.- Reads food orders from computer printouts and prepares food items according to established menu plans.- Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.- Washes, slices, peels and/or cuts various foods to prepare for cooking or serving.- Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.- Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines.- Coordinates and communicates orders with dining room staff.- Prepares all food items accurately in a timely manner.- Completes all assigned prep items as written on prep sheet.- Maintains all assigned areas and equipment in a sanitary, safe, and effective manner.- Attends company training programs as scheduled.- Completes opening, closing, and other side duties as assigned by supervisors.- Communicates as needed with Cook, Lead Cook, and Sous Chefs.- Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.- Maintains strict confidentiality in all company matters.
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for the overall performance of the Food & Beverage front of house operations, continued development of the Multi Outlet Managers and team members of the Food & Beverage department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Establishes a positive working relationship with the Executive Chef, Assistant Executive Chef and culinary team. - Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting team member objectives and achieving guest satisfaction.- Assist in preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Vice President of Food & Beverage.- Enthusiastically supports, actively promotes, and demonstrates superior guest service in accordance with department and company standards and programs. Ensures guest service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department guest service goals. - Assists the Multi Outlet Managers in directing all front of house Food & Beverage operations.- Assists VP of Food & Beverage with formal presentation of updates to plans and provides appropriate explanations and solutions to variances.- Ensures that the receiving, holding and issuance of products are within the quality and control standards.- Assists in designing and engineering of menus.- Tie operational challenges to strategic direction and the ability to be effective in a large organization.- Assists in directing Food & Beverage leadership team members and providing instruction to achieve maximized efficiently and profitability in the department.- Implements and audits inventory and cost control systems and procedures.- Ensures all safety and sanitation policies are followed in accordance with local, state, and federal guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.SUPERVISORY RESPONSIBILITIES This job has supervisory responsibilities. - Responsible for team member development and training programs.- Responsible for rewards and recognition program to maximize team member engagement.- Evaluates team members within department and delivers feedback to team members in regards to performance.- Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. - Determines work procedures and expedites workflow.- Responsible for team member coaching.- Provide continued Leadership & Development of the Food & Beverage team.
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: Responsible for directing the overall operations and staff of the Marketing department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Develops and executes strategic marketing plan to include marketing reinvestment, direct marketing, advertising, public relations/community relations, and entertainment for the properties which generates trial and builds long term relationships with customers and strengthens the brand value.- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving deadlines.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Assesses, anticipates and reacts to the competitive marketplace in regard to marketing strategies, programs, campaigns, and promotions. Conducts periodic competitive shops. - Works in conjunction with IT department to ensure appropriate resources are available to run programs.- Familiarization with all company Brand programs and systems and provides input to improve Brand direct marketing efforts.- Responsible for the overall integrity of daily operations, offers and customer database information.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
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- Responsible for proper scheduling to ensure a clean, safe and healthy working environment - Responsible for all labor and inventory control costs - Responsible for controlling company assets - Responsible for adherence to all safety regulations - Responsible for hiring, training and development of employees - Responsible for the maintenance and preventive maintenance of all kitchen and dish room equipment. Maintain the stocking and correct inventory of chemical products - Responsible for the upkeep of proper tools - Responsible for culinary standards and operational guidelines within a specific outlet for a specific shift including kitchen areas, food preparation activities and facilities - Executes and audits supplies and inventory items insuring cost controls - Responsible for monthly china, glass, flatware and utensil inventories - Responsible for ordering china, glass, flatware and utensils when supplies reach below par levels - Administers all aspects of food preparation ensuring kitchen is clean, well stocked and problem-free- Recommends changes on all standard menus and consistently strives through menu planning to improve food costs, volume, quality, attractiveness and efficient preparation of all food related items- Ability to perform the functions of any culinary task assigned within kitchen such as broiler, sauté, Asian and prep when needed- Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe) - Supports safety and accident prevention programs (knife handling, proper lifting) - Monitoring/implementation of garbage separation and disposal as per standards - Accountability for all kitchen staff for day to day operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation- Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction - Visibility to customer, soliciting/requesting feedback on food quality and responds to guest concerns appropriately and professionally to resolve any issues - Presents oneself as a credit to Company and encourages others to do the same - Communicates variances from established standards to Food & Beverage Director
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- Assists F&B Outlet Manager to ensure efficient sanitary and pleasant service for all guests- Oversees scheduling, breaks, floor plans, training, evaluating, counseling, team members on assigned shift- Exhibits a friendly and helpful and courteous manner when dealing with customers and fellow team members- Administers the overall activities of the front of house restaurant operations and beverage operations - Establishes and administers training programs within the assigned restaurant and lounge - Counsels, guides and instructs personnel in the proper performance of their duties- Directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards - Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction- Supervises staff on shift and ensures proper staffing levels in order to provide high standards of service with minimum labor hours - Ensures that available facilities are adequate for performance of duties by assigned personnel - Maintains and instructs assigned personnel on safety policies and procedures, and follows up to ensure that hazards are eliminated - Monitors appearance of food served and communicates deviations from standard - Performs assigned input work in compiling annual budgets - Prepares and coordinates the periodical performance reviews of assigned personnel - Acts as a role model to other employees and always presents oneself as a credit to the company- Any and all duties as assigned by your Manager or a member of management.
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