Penn National Gaming, Inc.

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Job Locations US-PA-Grantville
- Position ensures the proper identification of horses prior to entering track for official morning workouts.  individual will be positioned at the main entrance to racetrack for morning workouts.    individual will coordinate with official clocker and horsemen to obtain, and disseminate proper information on official workouts.  individual may act as backup or secondary timer for morning workouts. - Proper identification of horses through variety of sources: communication with trainers/exercise riders/grooms; physical observation; verification of lip tattoo. - Verification of distance(s) for official workouts. - Backup or primary timing of some or all workouts. - Cross reference with official clocker to verify official workouts prior to disseminating to industry databases. - Must interact on a regular basis with horsemen. - Position may require manual operation of clocking systems. Days/Hours: Monday through Saturday from approximately 6:30 a.m. till Noon, Sunday from approximately 7:30 a.m. till 11 a.m.
Job ID
2021-78850
Position Type
Regular Part-Time
Category
Racing Operations
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Operate and maintain power equipment and vehicles in a safe manner, including lawn mowers, blowers, sweepers, etc. - Cut and trim grass, turn and add mulch, plant flowers and bushes, fertilize and seed, etc. - Remove dead trees and limbs, clear brush and debris, as necessary. - Pick up trash and empty trash receptacles around property, including parking garage. - Assist with site trash disposal and recycling programs, including maintainance of trash disposal areas. - Become an essential member of the casino snow removal team. Must be available for ice and snow removal activities. - Assist tasks related to roads or outside areas of the casino as needed such as installing signage, power washing wall and floor, entrances, etc. - Place stone and rocks in drainage areas and set up stone landscape areas, as necessary. - Assist the track maintenance team in the process of maintaining the track and barn area, as necessary. - Assist the maintenance team inside the buildings with repairs and maintenance to the casino, as necessary. - Assist with other laborer activities or staff maintenance duties as directed by the management team.
Job ID
2021-82033
Position Type
Regular Full-Time
Category
Facilities & Marine
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Greet guests with a warm verbal greeting and eye contact per Hollywood Casino's Red Carpet Customer Service training and provide prompt seating. - Establish rapport with guests and thank them for their patronage in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.   - Maintain communication with servers and inform them when a table in their section has been seated. - Responsible for answering telephones and taking reservations if necessary.  - Verify reservation, if required, before seating guests. - Advise guests of waiting time and recommend beverage outlets. - Responsible for seating guests according to established rotation procedure, distributing menus, and explaining daily features. - Knowledge of all daily specials and featured menu items and their preparation. - Handle any guest complaints and resolve them quickly and courteously. - Attendance at any pre-shift meetings. - Maintain communication with kitchen regarding "86 board" and availability of featured items. - Complete knowledge of all menu items and how each item is prepared. - Knowledge of and strict adherence to PLCB and RG standards and RAMP. - General knowledge of operations at HCPN in order to answer guest inquiries regarding racing, slots, wagering, etc. - Collect payment and complete transactions through efficient use of POS system when needed to assist servers. - Keep work area neat and clean in accordance with all PA Department of Health standards. - Participate as a team member with all servers, barbacks, and any other casino personnel to ensure efficient operations.
Job ID
2021-82104
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Provide Level 1 Help Desk Support to the internal customers, answering questions and resolving technical issues. - Diagnose issues and provide creative, effective solutions while troubleshooting hardware, software, and printing issues. - Escalate technical issues to appropriate iT professionals by providing clear, concise, and thorough research of technical details. - Troubleshooting activities involve recognizing, researching, documenting, and accurately resolving users' needs while following up to verify thorough completion of requests. - Respond to Help Desk requests concerning support and status of tickets in TrackiT case queues. - Provide setup, preventative hardware maintenance, replacement, and repair of desktops and laptop computers. - Establish credibility quickly by listening, taking initiative, and following up with customers. - Quickly define technical problems and work to troubleshoot and resolve issues while maintaining documentation and managing TrackiT Help Desk queues.
Job ID
2021-81893
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Responsible for the washing all dishes, glassware, silver, kitchen ware, and utensils, cleaning of all equipment, floor mats, floors in all kitchen areas, and walls, where applicable. - Responsible for cleaning floors, mats, and hallways in back of house in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.  - Perform daily cleaning projects as directed by supervisors. - Clean all floor mats. - Sweep, scrub, and mop all kitchen floors and walls to remove food, debris, and grease. - Clean behind and under all equipment. - Maintain hood vent system, ovens, and cleaning of equipment. - Clean and sanitize all counters, shelves, and garbage cans. - Become well-versed in all ware washing equipment operation and maintenance. - Report all equipment malfunctions to appropriate supervisor. - Responsible for proper storage of all equipment (china, glass, silver, cooking equipment, and utensils). - Ensure that all F&B venues are cleaned to Health Department Standards. - Assist other venues with cleaning projects or supplying them with proper supplies. - Organize and store remaining chemicals and supplies in proper places. - Dispose of trash and rags to appropriate areas.
Job ID
2021-78964
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- ResponsIble for the washIng all dIshes, glassware, sIlver, kItchen ware, and utensIls, cleanIng of all equIpment, floor mats, floors In all kItchen areas, and walls, where applIcable. - ResponsIble for cleanIng floors, mats, and hallways In back of house In order to assIst In reachIng profItabIlIty, guest satIsfactIon, workforce strength, and complIance goals.� - Perform daIly cleanIng projects as dIrected by supervIsors. - Clean all floor mats. - Sweep, scrub, and mop all kItchen floors and walls to remove food, debrIs, and grease. - Clean behInd and under all equIpment. - MaIntaIn hood vent system, ovens, and cleanIng of equIpment. - Clean and sanItIze all counters, shelves, and garbage cans. - Become well-versed In all ware washIng equIpment operatIon and maIntenance. - Report all equIpment malfunctIons to approprIate supervIsor. - ResponsIble for proper storage of all equIpment (chIna, glass, sIlver, cookIng equIpment, and utensIls). - Ensure that all F&B venues are cleaned to Health Department Standards. - AssIst other venues wIth cleanIng projects or supplyIng them wIth proper supplIes. - OrganIze and store remaInIng chemIcals and supplIes In proper places. - DIspose of trash and rags to approprIate areas.
Job ID
2020-76652
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Proofread wagering data (programs, tote printouts) and make proper adjustments/decisions. - Monitor, change, and update audio-visual signals. - Answering/screening telephone calls and responding to emails. - Change and update Mutuel Teller assignments, window functions, cash balances, and tote default. - Respond to guest service issues, questions, and/or concerns.  Monitor Mutuel Teller guest service. - Responsible for accurate administrative tracking (payroll, program sales, etc.). - Act as a host for box seat guests.  Take reservations and respond to any questions/concerns. - Prepare accounting activity to include balancing monetary transactions, completing reports, and providing data to Accounting and the Racing Department. - Assist in positioning live race post times competitively to maximize handle on both live racing and simulcast import. - Coordinate data organization of mutuel handle, trends, year to year numbers, etc., for department review. - Enter daily live racing statistics and disseminate to the Racing Department. - Responsibilities include training employees; planning, assigning, and directing work, addressing complaints, and resolving problems.
Job ID
2021-84739
Position Type
Regular Part-Time
Category
Racing Operations
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Manage and monitor inventory levels and balance the kiosks for a specific shift. - Receive checks and complete deposits manually or electronically to outside banking institution. - Execute requirements for verification and transfer of drops from the soft count room. - Receive and process unclaimed jackpots in accordance with iCS, State, and Federal requirements. - Receive and account for all inventory items. - Review inventory items received for accuracy and completeness. - Communicate status of fluctuating cash levels to appropriate management. - May function as a Player Services Cage Cashier as necessary.  However, may not function as both a Main Bank Cashier and a Player Services Cage Cashier within a single gaming day.
Job ID
2021-82272
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
Job ID
2021-84607
Position Type
Regular Full-Time
Category
Racing Operations
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Providing a “Wow” experience for every guest, every time, per the Red Carpet Customer Service Program. - Develops a thorough understanding of player's club and remains current on all promotions and events. - Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy. - Team members assigned to window banks will operate with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions, and respond to service issues at the TRU's and Coin Max. - Runs reports and verification information for patron Credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations. - Demonstrates proficiency in AS400 menus, internal Controls, ACSC system, departmental policies/procedures, Federal Title 31 regulations, and any other functions associated with the successful operation of the Cashiers Cage and Hollywood Casino. - Serves as property ambassador and has solid overall knowledge of the property, including the casino. - Develops and maintains good relationships with loyal players in order to maximize opportunity for personalized experience and return visits.
Job ID
2021-77938
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Providing a “Wow” experience for every guest, every time, per the Red Carpet Customer Service Program. - Develops a thorough understanding of player's club and remains current on all promotions and events. - Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy. - Team members assigned to window banks will operate with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions, and respond to service issues at the TRU's and Coin Max. - Runs reports and verification information for patron Credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations. - Demonstrates proficiency in AS400 menus, internal Controls, ACSC system, departmental policies/procedures, Federal Title 31 regulations, and any other functions associated with the successful operation of the Cashiers Cage and Hollywood Casino. - Serves as property ambassador and has solid overall knowledge of the property, including the casino. - Develops and maintains good relationships with loyal players in order to maximize opportunity for personalized experience and return visits.
Job ID
2021-82547
Position Type
Regular Part-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Responsible for cleaning and maintenance of beverage stations and beverage equipment in accordance with Pennsylvania Department of Health Standards and Hollywood Casino standards in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.  - Responsible for cleaning of beverage areas in assigned restaurant bar stations and service bar stations. - Provide and replenish beverage stock and supplies. - Remove empty bottles and trash. - Prepare necessary fruit for use as garnishes. - Responsible for receiving, issuing, and keeping necessary records of liquor supplies. - Serve as backup for Bartender when necessary. - Promote outstanding guest service on a continual basis. - Responsible for maintaining a regular and consistent attendance record. - Participate as a team member with all servers, venue hosts, supervisors, and kitchen staff in maintaining a smooth and efficient operation.
Job ID
2021-82103
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Responsible for cleaning and maintenance of beverage stations and beverage equipment in accordance with Pennsylvania Department of Health Standards and Hollywood Casino standards in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.  - Responsible for cleaning of beverage areas in assigned restaurant bar stations and service bar stations. - Provide and replenish beverage stock and supplies. - Remove empty bottles and trash. - Prepare necessary fruit for use as garnishes. - Responsible for receiving, issuing, and keeping necessary records of liquor supplies. - Serve as backup for Bartender when necessary. - Promote outstanding guest service on a continual basis. - Responsible for maintaining a regular and consistent attendance record. - Participate as a team member with all servers, venue hosts, supervisors, and kitchen staff in maintaining a smooth and efficient operation.
Job ID
2021-78570
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Perform to exceptional high standards the cleaning duties in public and back of house areas, as assigned, in order to achieve the cleanest, most confortable experience for our guest and fellow staff, in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.   - Sweep and vacuum carpets and floors.  - Mop floors.  - Dust and polish fixtures, furniture, and flooring.  - Clean windows and doors.  - Wash and wipe down of stairwells, base boards, walls, waste cans, and other items as assigned.  - Remove trash cans and debris.  - Responsible for prompt attention to cleaning up spills or accidents or debris.  - Conduct all guest and staff interactions in a pleasant and helpful manner and be knowledgeable of and fortHRight with information about our property and services.  - Maintain a clean working area at all times and ensure that equipment and work materials are not left in an unsafe or unsightly manner.
Job ID
2021-82240
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Perform to exceptional high standards the cleaning duties in public and back of house areas, as assigned, in order to achieve the cleanest, most comfortable experience for our guest and fellow staff, in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.  - Sweep and vacuum carpets and floors.- Mop floors. - Dust and polish fixtures, furniture, and flooring. - Clean windows and doors. - Wash and wipe down of stairwells, base boards, walls, waste cans, and other items as assigned. - Remove trash cans and debris. - Responsible for prompt attention to cleaning up spills or accidents or debris. - Conduct all guest and staff interactions in a pleasant and helpful manner and be knowledgeable of and forthright with information about our property and services. - Maintain a clean working area at all times and ensure that equipment and work materials are not left in an unsafe or unsightly manner.
Job ID
2021-78067
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Ensure all public areas are cleaned and maintained on the night shift.   - Ensure employee and patron satisfaction is achieved through teamwork.   - Perform to exceptional high standards the cleaning duties in public and back of the house areas, as assigned, in order to achieve the cleanest, comfortable experience for our guests and fellow staff, in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Perform general cleaning duties in public areas of the Casino Facility. Areas may also include Casino gaming floor, banquet rooms, restaurants, retail shops, elevators, escalators, and back-of-house employee locations (e.g., locker rooms, administrative offices, etc.). - Carpet cleaning in halls and corridors, unobstructed, and obstructed spaces by cleaning edges, spot cleaning, and shampooing with specialized equipment, as directed.  - Clean hard floor surfaces in halls and corridors, unobstructed, and obstructed spaces by dust mopping, wet mopping and rinsing, using equipment as directed.  - Perform dusting and polishing duties on slot machines, artwork, pictures, walls, columns, stairwells, baseboards, waste cans, furniture, and fixtures to the highest established standards.  - Perform cleaning duties on windows and doors while utilizing tools to achieve established high standards.  - Remove all trash and debris; clean all trash cans in assigned zone areas.  - Prompt attention to cleaning up spills or accidents or debris.  - Conduct all guest and staff interactions in a pleasant and helpful manner and be knowledgeable of and fortHRight with information about our property and services.  - Maintain a clean working area at all times and ensure that equipment and work materials are not left in an unsafe or unsightly manner.
Job ID
2021-82241
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Must be able to perform efficiently and accurately in a high-volume venue. - Must possess extensive bartending background and updated knowledge on current cocktails. - Responsible for beverage service for guests or beverage/food servers in the assigned venue. - Greets guests warmly and promptly with eye contact and enthusiasm per our "Red Capret Customer Service" guidelines while providing quick and efficient service. - Establish rapport with guests and create a friendly and fun atmosphere in order to assist in reaching profitability, guest satisfaction, workforce, strength, and compliance goals. - Establish a pleasant rapport with internal and external guests. - Knowledge of and strict adherence to PLCB and RG standards. - Thorough knowledge of alcoholic and non-alcoholic beverages and their proper preparation, and ongoing knowledge of new drink trends. - Responsible for mixing and serving beverages directly to bar patrons as well as in a service station capacity to beverage/food servers as venue requires. - Accurate and efficient use of POS system. - Track usage and inventory and order stock to maintain established pars. - Maintain awareness of guest alcohol intake following RAMP guidelines. - Keep work area neat and clean in accordance with all PA Department of Health standards. - At end of shift restock station for start of next shift. - Maintain well-groomed appearance in accordance with Food & Beverage Grooming Standards at all times. - Participate as a team member with all servers, barbacks, and any other casino personnel to ensure efficient operations. - Declare tips through time and attendance system at the end of each shift.
Job ID
2021-82097
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Must be able to perform efficiently and accurately in a high-volume venue. - Must possess extensive bartending background and updated knowledge on current cocktails. - Responsible for beverage service for guests or beverage/food servers in the assigned venue. - Greets guests warmly and promptly with eye contact and enthusiasm per our "Red Capret Customer Service" guidelines while providing quick and efficient service. - Establish rapport with guests and create a friendly and fun atmosphere in order to assist in reaching profitability, guest satisfaction, workforce, strength, and compliance goals. - Establish a pleasant rapport with internal and external guests. - Knowledge of and strict adherence to PLCB and RG standards. - Thorough knowledge of alcoholic and non-alcoholic beverages and their proper preparation, and ongoing knowledge of new drink trends. - Responsible for mixing and serving beverages directly to bar patrons as well as in a service station capacity to beverage/food servers as venue requires. - Accurate and efficient use of POS system. - Track usage and inventory and order stock to maintain established pars. - Maintain awareness of guest alcohol intake following RAMP guidelines. - Keep work area neat and clean in accordance with all PA Department of Health standards. - At end of shift restock station for start of next shift. - Maintain well-groomed appearance in accordance with Food & Beverage Grooming Standards at all times. - Participate as a team member with all servers, barbacks, and any other casino personnel to ensure efficient operations. - Declare tips through time and attendance system at the end of each shift.
Job ID
2021-82098
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Must assist with all the morning work in the Racing Secretaries' Office.  This work includes; rider changes, producing the next day's program, getting entries filled and getting the overnight completed for the following race day. - Must act, at times, as Placing Judge. These duties include gathering all scratch information and changes and coordinating that data into the information system which produces the official track program and proof read all data entry. - During the race help keep patrons informed of the top four horses by posting numbers on the tote board and TV screens throughout the race until the horses are near the wire at which time the boards are cleared. As the horses cross the finish line the judges mark the order in which they have viewed. Verify the order of finish with the aid of the photo finish cameras and order photo to be printed for TV display if needed. - Must act, at times, as Paddock Judge.  These duties include observing the horses in the paddock prior to the running of a race, and records equipment used on the horses for racing, also ensures that a responsible trainer or groom is in the paddock to saddle the horse and prepare it for the race.  The Paddock Judge is also involved in seeing that a published workout is in the program or announced if not available by press time. - Must act, at times, as identifier.  These duties include being responsible for foal papers, coggins test results and tattoos to be sure the correct horse is running in any given race.  The identifier goes to the paddock at race time and checks each horse's tattoo. - Must act, at times, as Patrol Judge. These duties include gathering, soliciting and processing a sufficient number of horses from horsemen to card the required amount of races. Assisting the Stewarts by viewing the races from a designated stand and submits to them the information regarding any infractions noticed in that area. - Must act, at times, as Clerk of Scales. These duties include processing the jockey's riding assignments, verifying the weight assigned is carried by the rider by weighing them on the scale and relay information regarding any changes to the Stewarts and public via the track Announcer. - When no rider is named for a horse or when a rider chooses to ride a horse other than the one he is named on, the Clerk seeks to get a replacement rider from the trainer or name one if the trainer cannot be reached. Verify that each rider scheduled to ride is in the jockey's quarters at the required times. - Must act, at times, as Claims Clerk.  These duties include delivering claim envelopes to the Steward Stand prior to the race to ensure the person trying to make the claim is in good standing with the Licensing and Bookkeeping Offices.  Once the claim is approved by the Stewards, the Clerk returns to the racing office with claim and follows up on what needs to be done, particularly if more than one person is trying to get the same horse.
Job ID
2021-84738
Position Type
Regular Full-Time
Category
Racing Operations
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
Job ID
2021-84549
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino at Penn National Race Course

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