Penn National Gaming, Inc.

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Job Locations US-MA-Plainville
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Provides personalized service and uses guest name.- Resolves service problems according to guidelines.- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.- Promotes casino events and programs.- Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round.- Monitors guest consumption of alcohol and intervenes as needed according to guidelines.- Takes drink orders, communicates with bartender, assists in the preparation of drinks, and presents drinks to guests.- Handles money according to procedure.- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor.- Maintains clean and stocked workstation.
Job ID
2020-74895
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Demonstrates a comprehensive understanding of company internal control system and departmental policies and procedures.- Removes cash boxes from slot machine and replaces with empty cash box using procedures that are within Internal Controls and Massachusetts State Gaming Regulations.- Transports all collected cash boxes to the Count Room following predetermined route.- Ensures key control procedures are followed.- Operates automated currency equipment to count and process tickets/currency removed from the cash boxes.- Prepares Cash Storage Box Report with supporting documentation obtained from the counting of the cash boxes.- Responsible for packaging currency and tickets/currency into predetermined amounts for later use by the Main Bank or the deposit.- Transports the verified tickets/currency to the Main Bank and ticket storage area within Internal Controls and MA State Gaming Regulations.- Completes daily maintenance of all Count Room equipment and cleaning of Count Room.- Work professionally with other departments as needed to complete tasks.- Other duties may be assigned.- Answers routine questions from co-workers; leads completion of daily tasks within the department or work unit; interacts with others when necessary to achieve desired outcomes.
Job ID
2020-75654
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Provide stellar customer service including participation in and promotion of customer service programs to continuously improve customer service.- Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain, or dirt removal of all floors, rugs, carpets, upholstered furniture, and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.- Maintain cleanliness of all areas including picking up litter, emptying wastebaskets, cleaning ashtrays, and removal and transport of garbage.- Clean all walls, ceilings, doors, windows, sills, furniture, woodwork, and fixtures in all areas of the facility.- Clean and service restrooms including replenishing bathroom supplies.- Maintain accuracy of restroom sheets after cleaning.- Stock and supply all service areas with appropriate cleaning supplies.- Assist all departments by responding to housekeeping calls.- Clean and maintain tables, chairs, fixtures, decor, and machines as needed.- Attend all departmental and company training programs or meetings as directed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris, and litter.- Meet department uniform, appearance, and grooming requirements.- Any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.
Job ID
2020-75309
Position Type
Regular Full-Time
Category
Housekeeping/EVS
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Operates carpet shampooer and buffer.- Ensures appropriate chemicals are used when cleaning and mixes appropriate chemicals.- Responsible for moving furniture and cleaning of assigned areas.- Maintains and cleans machines after use.- Reports any problems to EVS Supervisor.- Adheres to all company policies and procedures.- Mops, scrubs, rinses, and polishes hard floors.- Moves, rearranges, and cleans furniture.- Operates and controls all mechanical equipment including rotary machines, blowers, and back vacuums.- Recognizes and uses appropriate chemicals.- Responsible for providing exceptional Red Carpet Customer Service to all guests.
Job ID
2020-75308
Category
Housekeeping/EVS
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Maintain facility shops, working areas, and tool and equipment storage areas in a clean and orderly manner.- Repair machinery, equipment, or structures through dismantling, assembling, and rebuilding including replacement, removal, installation, or fabrication of new, used, or refurbished parts.- Perform preventive maintenance on machinery, equipment, and structures including but not limited to cleaning and lubricating parts, shafts, bearings, gears, and other machinery, equipment, or structural parts.- Install, maintain, replace, and repair electrical or mechanical apparatus, including but not limited to transformers, wiring, electrical or electronic components, heaters, light units, light switches, outlets, or fixtures including changing light bulbs as needed.- Clean and maintain heaters, air conditioning units, air handling units, filters, belts, coils, and all components contained in or related to such units.- Install, maintain, replace, and repair plumbing including but not limited to toilets, sewage discharge lines, sinks, dishwashers, ruptured or leaking lines, and clogged toilets or drains.- Maintain, repair, and replace ceiling tiles and structures.- Operate and utilize machine tools including but not limited to power lift, power washer, lathe, grinder, drill, saw, milling machine, cutting torch, and welding equipment to repair or fabricate parts, fixtures, and tools.- Lay out, assemble, install, repair, replace, fabricate, and maintain pipe systems and related hydraulic and pneumatic equipment including but not limited to gauges, valves, pressure regulators, and related equipment, parts, or machinery.- Perform basic carpentry work including but not limited to woodwork and building, hanging, or installing cabinets, selecting and preparing timber, board, or other building products or materials, installing, repairing, maintaining or removing latches, handles, and hinges.- Repair and maintain the physical structure of the facility and its contents or related components by performing miscellaneous tasks such as painting, gluing, fabricating, cleaning, and furniture repair.- Perform tasks to ensure the attractive and safe physical appearance of the facility such as snow removal, landscaping functions, cleaning, sweeping, debris removal or power washing sidewalks, drives, parking areas, and garage.- Respond to facility maintenance needs as requested by other departments including but not limited to ensuring that all equipment utilized are functioning properly.- Maintain lawns, trees, plants, and planted areas.- Take steps to ensure proper pest or animal control.- Prepare fields, garden beds, or lawn areas by cultivating soil and adding fertilizers and compost as needed.- Construct rockeries, paths, ponds, gardens, structures, and landscaped areas as needed.- Plant, transplant, or remove flowers, shrubs, trees, and lawns.- Maintain landscaped areas, gardens, plants, shrubs, bushes, and trees by fertilizing, trimming, pruning, cutting, mowing, aerating, and making sure that plants are receiving adequate water.- Prune trees and hedges.- Thin out, hoe, irrigate and fertilize, and perform weed control on all landscaped areas.- Maintain lawn and grass areas using machinery, fertilizers, and chemicals, including mowing, trimming, and weed eating.- Kill and remove weeds and unwanted vegetation.- Operate and efficiently use heavy equipment and machinery such as but not limited to power lifts, power washers, mowers, sweepers, and snow removal devices.- Perform preventive maintenance including cleaning on all equipment such as tools, lawn mowers, and heavy machinery.- Install, maintain, and operate irrigation and drainage systems as needed.- Perform duties that will enhance the appearance of landscaped areas, gardens, and lawns such as trimming, raking, leaf, snow or debris removal, sweeping, blowing, and cleaning.- Assist in emergency functions and procedures.- Ensure supplies are stocked as needed.- Attend all departmental and company training programs or meetings as directed.- Compile information; complete and submit reports as needed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris, and litter.- Meet department uniform, appearance, and grooming requirements.- Any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.
Job ID
2020-75307
Category
Facilities/Marine
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Maintains an upbeat & positive attitude as well as a professional, courteous and friendly demeanor with all Team Members, applicants and guests.- Enthusiastically supports, promotes, and demonstrates exceptional customer service in accordance with department, company standards and programs. - Provides assistance in all areas of HR, including employment, communication, team member events and record retention.- Performs administrative duties, including maintaining employee records, on-boarding and pre-employment processes; ordering office supplies, gaming licensing and renewals, etc.- Assists in developing and maintaining property communication, to include employee self service portal, back-of-house hallways; maintaining updated required federal, state and local posters, and property communications- Assists in coordinating and facilitating Talent Audition and New Hire Orientation.- Assists with design and execution of engagement, wellness and retention events.- Maintains general office/lobby areas ensuring that they are neat/clean, orderly and well stocked. - Handles Team Member questions/requests and escalate issues as appropriate to ensure prompt resolution.
Job ID
2020-75900
Position Type
Regular Full-Time
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Must enforce the Racing Commission Rules of Racing.- Prior to races checks each horse for the proper United States Trotting Association freeze brand or lip tattoo in order to determine proper identification.- Responsible for checking other markings, to reaffirm correct horse is being identified.- Must be available to work for any training, schooling, racing, or qualifying hours.- Must maintain equipment records for all horses racing at the track.- Must check equipment of all horses on a nightly basis and notify the judges of any changes.
Job ID
2020-74721
Position Type
Seasonal
Category
Racing
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensuring the operating excellence of Race track surface.- Uphold standards and practices that support the comprehensive safety and integrity of horseracing.- Operating and maintaining all equipment/tools/materials necessary to prepare surface for training and racing.- Complying with company, local, state, and federal regulations.- Other duties may be assigned.
Job ID
2020-74817
Category
Racing
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Provide security on assigned casino or landing area:  maintain high visibility, handle problem situations, watch for safety hazards, and provide assistance to medical officer.- Patrol of parking lots.- Provide security escorts for all monetary transfers, fills, and credit.- Oversee customer boarding and disembarking:  provide crowd control, direct traffic, check I.D., check for cameras, bottles, and other items not allowed on casino floor.- Provide assistance to customers:  give directions, call cabs, assist with car trouble, etc.- Provide special assistance to disabled patrons as necessary.- Assist with table and slot drops.- Observe hard count crew doing the slot drop and transport tokens to hard count room.- Provide assistance for table drop by providing drop boxes, observing the count, and securing drop boxes in soft count room.- Monitor all entry and exit from hard count, soft count, and vault, and maintain logs of these activities.- Serve as dispatcher.- Dispatch other officers to various assignments and maintain activity log sheets.- Watch and record monitors.- Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.- Testify in court on behalf of state gaming boards.- Occasionally, strenuous physical activity is required.- Meet departmental uniform, appearance, and grooming requirements.- Meet attendance guidelines of the job and adhere to regulatory, departmental, and company policies.- Keep work areas clean and free of safety hazards, debris, and litter.- Perform all job duties in a safe and responsible manner.- Any reasonable request made by your supervisor or any management personnel.
Job ID
2020-75791
Category
Security/Surveillance/ EMT
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Provide security on assigned casino or landing area:  maintain high visibility, handle problem situations, watch for safety hazards, and provide assistance to medical officer.- Patrol of parking lots.- Provide security escorts for all monetary transfers, fills, and credit.- Oversee customer boarding and disembarking:  provide crowd control, direct traffic, check I.D., check for cameras, bottles, and other items not allowed on casino floor.- Provide assistance to customers:  give directions, call cabs, assist with car trouble, etc.- Provide special assistance to disabled patrons as necessary.- Assist with table and slot drops.- Observe hard count crew doing the slot drop and transport tokens to hard count room.- Provide assistance for table drop by providing drop boxes, observing the count, and securing drop boxes in soft count room.- Monitor all entry and exit from hard count, soft count, and vault, and maintain logs of these activities.- Serve as dispatcher.- Dispatch other officers to various assignments and maintain activity log sheets.- Watch and record monitors.- Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.- Testify in court on behalf of state gaming boards.- Occasionally, strenuous physical activity is required.- Meet departmental uniform, appearance, and grooming requirements.- Meet attendance guidelines of the job and adhere to regulatory, departmental, and company policies.- Keep work areas clean and free of safety hazards, debris, and litter.- Perform all job duties in a safe and responsible manner.- Any reasonable request made by your supervisor or any management personnel.
Job ID
2020-74797
Position Type
Regular Part-Time
Category
Security/Surveillance/ EMT
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Serve as the on-duty EMT qualified Security Officer to provide emergency medical care such as first aid, AED, and CPR as necessary.- Acting as liaison between EMS, fire, and law enforcement agencies responding to requests for assistance.- Provides comfort and reassurance to ill or injured guests; treats and administers first aid.- Provide security on assigned casino or landing area:  maintain high visibility, handle problem situations, watch for safety hazards.- Patrol of parking lots.- Provide security escorts for all monetary transfers, fills, and credit.- Oversee customer boarding and disembarking:  provide crowd control, direct traffic, check I.D., check for cameras, bottles, and other items not allowed on casino floor.- Provide assistance to customers:  give directions, call cabs, assist with car trouble, etc.- Provide special assistance to disabled patrons as necessary.- Assist with slot drops.- Observe hard count crew doing the slot drop and transport tokens to hard count room.- Provide assistance for table drop by providing drop boxes, observing the count, and securing drop boxes in soft count room.- Monitor all entry and exit from hard count, soft count, and vault, and maintain logs of these activities.- Serve as dispatcher.- Dispatch other officers to various assignments and maintain activity log sheets.- Watch and record monitors.- Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.- Testify in court on behalf of state gaming boards.- Occasionally, strenuous physical activity is required.- Meet departmental uniform, appearance, and grooming requirements.- Meet attendance guidelines of the job and adhere to regulatory, departmental, and company policies.- Keep work areas clean and free of safety hazards, debris, and litter.- Perform all job duties in a safe and responsible manner.- Any reasonable request made by your supervisor or any management personnel.
Job ID
2020-74798
Position Type
Regular Full-Time
Category
Security/Surveillance/ EMT
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Serve as the on-duty EMT qualified Security Officer to provide emergency medical care such as first aid, AED, and CPR as necessary.- Acting as liaison between EMS, fire, and law enforcement agencies responding to requests for assistance.- Provides comfort and reassurance to ill or injured guests; treats and administers first aid.- Provide security on assigned casino or landing area:  maintain high visibility, handle problem situations, watch for safety hazards.- Patrol of parking lots.- Provide security escorts for all monetary transfers, fills, and credit.- Oversee customer boarding and disembarking:  provide crowd control, direct traffic, check I.D., check for cameras, bottles, and other items not allowed on casino floor.- Provide assistance to customers:  give directions, call cabs, assist with car trouble, etc.- Provide special assistance to disabled patrons as necessary.- Assist with slot drops.- Observe hard count crew doing the slot drop and transport tokens to hard count room.- Provide assistance for table drop by providing drop boxes, observing the count, and securing drop boxes in soft count room.- Monitor all entry and exit from hard count, soft count, and vault, and maintain logs of these activities.- Serve as dispatcher.- Dispatch other officers to various assignments and maintain activity log sheets.- Watch and record monitors.- Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.- Testify in court on behalf of state gaming boards.- Occasionally, strenuous physical activity is required.- Meet departmental uniform, appearance, and grooming requirements.- Meet attendance guidelines of the job and adhere to regulatory, departmental, and company policies.- Keep work areas clean and free of safety hazards, debris, and litter.- Perform all job duties in a safe and responsible manner.- Any reasonable request made by your supervisor or any management personnel.
Job ID
2020-74799
Position Type
Temporary Part-Time
Category
Security/Surveillance/ EMT
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
 - Responsible for managing the daily shift operations and activities of the Security Department to ensure goals and objectives are achieved in accordance with the Director of Security- Determines manpower requirements and ensures adequate personnel have been scheduled to provide maximum-security coverage with minimum labor costs- Maintains and keeps updated list of trespassed and or banded guests- Administers training programs for assigned security personnel that will ensure effective security of gaming and money handing experience - Counsels, guides and instructs security personnel on the proper performance of their duties.- Performs the function of hiring, training, and developing security personnel skills; reviewing security personnel performance and administering discipline - Develops implements and maintains required internal and external reporting procedure.- Cooperates with federal, state, and local law enforcement agencies of mutual concern- Responsible for providing exceptional customer service to all guests- Overall administrator of the shift’s security environment, reporting to the Director of Security.- Under the direction of the Director of Security, conducts surprise and routine inspections and drills to check the efficiency of all security measures and controls.- Under the direction of the Director of Security and in collaboration and cooperation with law enforcement agencies, investigates crimes committed such as fraud and theft
Job ID
2020-75450
Position Type
Regular Full-Time
Category
Security/Surveillance/ EMT
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- When assigned to Surveillance Monitoring Room, "patrols" the facility through the pan, tilt, and zoom cameras and records all pertinent activity on the digital video recording systems.  Logs and marks recordings and files them in one of several repositories depending on the activity depicted.- Must learn all Table Games offered at property and be trained in cheating methods and card counting in order to be able to recognize that activity when it is occurring.- Must learn policies, procedures, Internal Controls, and State Regulations for all gaming and cash handling positions in order to recognize and respond to any deviations by employees.- Similarly, "patrols" the Gaming Floor, the Cashier's Cages, Main Bank, and Count Rooms via CCTV cameras.- Conducts covert floor surveillance as assigned by supervisor.- Coordinates with the Surveillance Supervisor to record the questionable activity for review and possible use as evidence in court.- Prepares daily logs of all pertinent activity.- Works closely with the Guest Safety Department in crime prevention activities.- Assists in the detection of illegal activities in the facility to include the Gaming areas, Food and Beverage areas, and Cage and Count Room areas.- Adheres to all departmental and Human Resources policies and procedures.- Other duties as assigned.- All personnel must be able to work any shift assignment with proper notice. Though shifts are generally stable, other shift assignments may occur to better meet the needs of the department or the property.
Job ID
2020-75711
Position Type
Regular Part-Time
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- When assigned to Surveillance Monitoring Room, "patrols" the facility through the pan, tilt, and zoom cameras and records all pertinent activity on the digital video recording systems.  Logs and marks recordings and files them in one of several repositories depending on the activity depicted.- Must learn all Table Games offered at property and be trained in cheating methods and card counting in order to be able to recognize that activity when it is occurring.- Must learn policies, procedures, Internal Controls, and State Regulations for all gaming and cash handling positions in order to recognize and respond to any deviations by employees.- Similarly, "patrols" the Gaming Floor, the Cashier's Cages, Main Bank, and Count Rooms via CCTV cameras.- Conducts covert floor surveillance as assigned by supervisor.- Coordinates with the Surveillance Supervisor to record the questionable activity for review and possible use as evidence in court.- Prepares daily logs of all pertinent activity.- Works closely with the Guest Safety Department in crime prevention activities.- Assists in the detection of illegal activities in the facility to include the Gaming areas, Food and Beverage areas, and Cage and Count Room areas.- Adheres to all departmental and Human Resources policies and procedures.- Other duties as assigned.- All personnel must be able to work any shift assignment with proper notice. Though shifts are generally stable, other shift assignments may occur to better meet the needs of the department or the property.
Job ID
2020-75710
Position Type
Regular Full-Time
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- When assigned to Surveillance Monitoring Room, "patrols" the facility through the pan, tilt, and zoom cameras and records all pertinent activity on the digital video recording systems.  Logs and marks recordings and files them in one of several repositories depending on the activity depicted.- Must learn all Table Games offered at property and be trained in cheating methods and card counting in order to be able to recognize that activity when it is occurring.- Must learn policies, procedures, Internal Controls, and State Regulations for all gaming and cash handling positions in order to recognize and respond to any deviations by employees.- Similarly, "patrols" the Gaming Floor, the Cashier's Cages, Main Bank, and Count Rooms via CCTV cameras.- Conducts covert floor surveillance as assigned by supervisor.- Coordinates with the Surveillance Supervisor to record the questionable activity for review and possible use as evidence in court.- Prepares daily logs of all pertinent activity.- Works closely with the Guest Safety Department in crime prevention activities.- Assists in the detection of illegal activities in the facility to include the Gaming areas, Food and Beverage areas, and Cage and Count Room areas.- Adheres to all departmental and Human Resources policies and procedures.- Other duties as assigned.- All personnel must be able to work any shift assignment with proper notice. Though shifts are generally stable, other shift assignments may occur to better meet the needs of the department or the property.
Job ID
2020-74890
Position Type
Regular Part-Time
Casino Property
Plainridge Park Casino

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