Penn National Gaming, Inc.

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Job Locations US-LA-Lake Charles
- Adheres to departmental and property policies and procedures regarding guest service standards. - Specializes in dressing hair according to latest style, period, or character portrayal, following instructions of customer.  - Suggests coiffure according to physical features of customer and current styles or determines hairstyle based on customer preferences. - Performs manicure and pedicure procedures on guests. - Ensures that spa is clean and stocked at all times. - Assists other areas of the spa as needed. - Keeps current on all required certifications and stays up-to-date with the latest techniques and types of hair and nail services related to position. - Facilitates retail sales, including customer assistance and follow-up. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-83339
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Provides friendly and efficient service to guests during check in/check out procedures.- Makes and confirms reservations and assists guests with problems or questions.- Obtains information necessary to guarantee rooms (e.g. identification, credit card verification, etc.).- Performs Front Desk, Call Center, and other hotel-related duties when necessary.- Keeps Hotel Services Supervisor informed of any problems.- If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner.- Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.- Maximizes resort revenues by selling reservations based on predetermined rate strategies.- Accurately enters all reservations into the computer system according to department policy and procedure.- Provides information to guests regarding local services and events.- Assists the Player Development team with all reservations and requests.- Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort.- Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures.- Remains current on all casino activities and assists guests with all inquiries.- Answers phone and assists with clerical tasks.- Ensures that rooms are clean prior to issuing keys.- Receives cash, checks, credit cards, and comps in payment, obtaining proper approval and authorization.- Maintains an operating bank, renders bills, and issues change.- Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the Hotel/Casino.- Responsible for the control of safe deposit transactions.- Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements.- Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous, and efficient manner.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2021-80000
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Meets and greets all guests in a warm, friendly, and professional manner in accordance with all facility policies and procedures. - Responsible for efficiently loading golf carts for guests. - Executes daily operations of range ball recovery, utilizing both mechanical and hand machinery and equipment; washes range balls to maintain cleanliness and usability. - Collects, organizes, and cleans all range baskets used for ball transportation according to established policies and procedures. - Helps keep all working areas attractive, neat, and clean. - Follows procedures for proper opening and closing of the cart and range operations. - Arranges golf carts neatly after use, ensuring passage area remains clear; rotates golf carts to ensure uniform usage amongst the fleet. - inspects the condition of golf carts with specific attention to cleanliness and appearance. - Assists management team in the tournament set-up of golf carts and range operations. - Maintains inventory of supplies necessary for day to day operations and notifies supervisor when additional supply is required. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-81529
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position. - Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. - Creates chemical and irrigation application plans. - instructs and/or trains golf course maintenance workers regarding preventative maintenance and the proper cleaning and safe operation of chemical application equipment. - Maintains appearance and health of turf; while, maintaining irrigation system. - instructs golf maintenance attendants in routine maintenance of turf and irrigation system. - Applies pesticides and fertilizers to turf and ornamental plantings. - Advises the Golf Maintenance Manager of needed chemical applications and irrigation preventative maintenance. - Maintains and repairs chemical application equipment and other golf maintenance equipment and structures. - Operates chemical application equipment and other light equipment in hauling materials and removing debris. - Occasionally supervises a small labor force for special projects. WORKiNG CONDiTiONS/ESSENTiAL FUNCTiONS - This position operates in a working environment that is subject to hazards associated with use of pesticides and general landscape care products, basic hand and power tools, and chemical application equipment. - This position generally works outside and is subject to all weather conditions. - Proper clothing is provided.
Job ID
2021-82182
Position Type
Regular Full-Time
Category
Other
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Receives internal and external calls in order to answer questions, direct calls, or provide general information. - Logs and distributes hotel guest messages and wake-up calls. - Meets department standards regarding dialogue and customer courtesy. - Monitors security calls and provides accurate information to appropriate authorities during emergencies. - Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the reception desk’s daily operation. - Resolves service issues according to established procedures. - Maintains ongoing knowledge of the property’s services and entertainment opportunities. - Performs certain Front Desk responsibilities (e.g., granting stayovers, late departures, room changes, etc.). - Dispatches service calls for the hotel such as guest requests for housekeeping items and receiving/delivering Engineering or maintenance-related guest calls. - Ensures guest needs are met by placing follow-up calls. - Maintains HotSOS database. - Contributes to the maintenance of guest preferences in HotSOS. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-83030
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed.- Maintains and cleans all equipment used throughout the course of a shift, as directed.- Maintains proper documentation of all duties accomplished during a working shift, as directed.- Reports all safety hazards or maintenance deficiencies for proper handling.- Abides by all security measures.- Greets all guests throughout shift with the proper salutation and pleasant expression.- Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies.- Performs all duties in a quiet and orderly manner.- Assists the house person with department projects, as needed.- Maintains strict confidentiality in all company matters.
Job ID
2021-78540
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
JOB DUTIES AND RESPONSIBILITIES:(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions.)- Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. - Performs all room cleaning and upkeep according to established standards. - Removes used laundry and trash from room. - Assists guests with questions or problems, ensuring guest satisfaction. - Performs work in all areas of cleaning according to accepted standards and techniques, proper and safe use of machines and chemicals, and customer services standards - Reports hotel room facility problems related to structure, equipment, and plumbing to supervisor. - Ensures that rooms are supplied with all hard and soft goods in compliance with company policy.
Job ID
2021-78531
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
.
Job ID
2021-83340
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
.
Job ID
2021-81498
Position Type
Regular Full-Time
Category
Facilities & Marine
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
*This role is pending regulatory approval.- Assists with performing comprehensive analysis of CRM campaign and market research data.  Makes recommendations based upon analysis findings.- Utilizes business intelligence reporting tool and SQL to construct marketing performance analytics as required. - Prepares analysis for measuring marketing performance across the property including but limited to areas of CRM Marketing, customer loyalty program, promotions, amenity offers, internet/social media engagement.- Maintains CRM dashboards. Troubleshoots as needed and escalates issues to Manager.- Performs data mining for campaigns and audits according to established guidelines.- Queries databases for counts and lists of records based on specified criteria. Escalates issues to Manager.- Prepares ad-hoc reporting.- Assists with identifying performance opportunities across marketing initiatives. - Assists in structuring of presentations for budget meetings and operational reviews.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Assists with performing comprehensive analysis of CRM campaign and market research data.  Makes recommendations based upon analysis findings.- Utilizes business intelligence reporting tool and SQL to construct marketing performance analytics as required. - Prepares analysis for measuring marketing performance across the property including but limited to areas of CRM Marketing, customer loyalty program, promotions, amenity offers, internet/social media engagement.- Maintains CRM dashboards. Troubleshoots as needed and escalates issues to Manager.- Performs data mining for campaigns and audits according to established guidelines.- Queries databases for counts and lists of records based on specified criteria. Escalates issues to Manager.- Prepares ad-hoc reporting.- Assists with identifying performance opportunities across marketing initiatives. - Assists in structuring of presentations for budget meetings and operational reviews.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-79117
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
.
Job ID
2021-83440
Position Type
Seasonal
Category
Food & Beverage
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Properly records all transactions in the Point-of-Sale system. - Accurately handles all cash, checks, Credit card, gift certificates, and comp transactions. - Follows standards of neatness and cleanliness for the shop in order to maintain customer appeal. - Unpacks, stocks, and prices all merchandise in the shop as needed. - Assists in stocking and recording stock for all vending machines. - Straightens, dusts, and organizes shop when there are no guests present. - Greets guests at the entrance to the shop to encourage them to come in and look around when there are no other duties to perform. - Responsible for knowing and adhering to all policies and procedures in the shop. - Adheres to all regulatory, departmental, and company policies and procedures. - Completes physical inventory each month. - Merchandises products and new arrivals. - Repacks merchandise as seasons change, accurately recording merchandise as it is packed. - Maintains knowledge of property events, activities, and amenities to ensure personalized guest service. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-83191
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
The Security Supervisor is responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force, The Security Supervisor is responsible for supervising the daily activities of the Security Department on assigned shift.
Job ID
2021-82550
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Adheres to all departmental and company policies and procedures regarding guest service standards. - Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns. - Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel). - Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members. - Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary. - Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center. - Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer. - Assists leadership and prepares detailed reports on Security-related incidents that occur on company property. - Attends all departmental, company, and safety/first aid training programs as scheduled. - Performs all functions of Fire Safety Office, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures. - Checks identification of all persons that appear to be under 21 years of age. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-83610
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Ensures efficiency of slot machines and related gaming equipment during assigned shift. - Verifies jackpot payouts, when applicable, in accordance with established procedures. - Assists with service light calls according to established procedures. - Notifies manager if any technical or service issues arise. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-83840
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - Produces menu items as listed in each restaurant; follows all prep lists and ensures kitchens are stocked and ready for service. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Assists with maintaining cost control methods and procedures by monitoring consistent pars and inventory in each restaurant. - Assists Chef de Cuisine with administrative duties, such as tracking/maintaining attendance records. - Assists with maintaining established quality assurance procedures to ensure acceptable health department and customer service standards. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-82211
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Shares responsibility for the overall integrity of daily operations in a designated area. - Responsible for the accountability of the chips, cards, dice, and all other gaming equipment. - Maintains constant awareness of activities of all games in assigned locations in order to observe and act appropriately in the event of any suspicious or irregular activity. - Controls and directs games in progress by monitoring and providing assistance and dealer correction. - Assists with verifications of table inventories and effectively manages table limits. - Maintains awareness of how each game stands with respect to player limits, special customers, gains/losses, and dealer performance. - Oversees and ensures high standards of customer courtesy on each game and works closely with Special Events, Players Club, and other casino staff members in this regard. - Maintains a continuous inspection of cards and dice, ensuring the security of assigned table games. - Provides and monitors on-the-job training for dealers to ensure staff receive adequate guidance, resources, and information for optimal job performance. - Monitors chips and cash transactions between dealers and customers and ensure that proper payout amounts are paid to customers, in accordance with established procedures. - Accounts for chips on assigned games. This includes but is not limited to making fills and credits as needed. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-83460
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
.
Job ID
2021-83371
Position Type
Regular Full-Time
Category
Facilities & Marine
Casino Property
L'auberge Casino Resort Lake Charles

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