Penn National Gaming, Inc.

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Search Results Page 10 of 33

Job Locations US-PA-Wyomissing | US-NV-Las Vegas
- Conducts discovery and identify customer needs and opportunities to improve digital content on Penn’s digital channels.- Develops compelling content and stories for all Company owned digital platforms. - Manages and directs all digital content for enterprise websites/app.- Regularly audits our digital products to ensure they are on brand and tone appropriate.- Works with digital team members to execute A/B tests.- Completes special projects as needed.- Creates effective and compelling marketing landing pages. - Develops digital campaigns for our websites to demonstrate a “winning” story. - Develops digital content for the Mychoice.com website.- Develops VIP perk, digital content. - Communicates effectively with digital designers on spec needed for websites.- Responsible for improving digital analytics including but not limited to website traffic, improving CTRs, search rankings and referrals. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-76767
Position Type
Regular Full-Time
Category
Marketing/ Entertainment
Casino Property
Penn National Gaming, Inc.
Job Locations US-IL-Joliet
Manage and direct compliance departments at Hollywood Casino Aurora and Hollywood Casino Joliet to ensure continuing integrity of operations and adherence to applicable laws, rules, regulations, policies and procedures. The following and other duties may be assigned as necessary: - Responsible for directing the overall operations and staff of the Compliance department. Develops, implements and manages operational goals and monitors achievements of performance objectives. Develops and recommends policies and standard operating procedures. Monitors effective administration of all departmental policies and standard operating procedures; makes recommendations as needed.- Responsible for assisting in the training, implementation and enforcement of the property Compliance, SARC/Title 31 and Responsible Gaming compliance programs.- Revise and update the SOX requirements.- Drafts and submits, for regulatory approval, updates to internal control procedures for the Aurora and Joliet properties.  Provide advice and guidance to management on regulatory requirements and Internal Control procedures.- Serves as liaison to the Illinois Gaming Board and other regulatory agencies as required, as well as ensuring timely responses to incident and audit reports; review and prepare draft responses to compliance-related issues raised.- Maintains an open dialogue and positive relations with officials of the Illinois Gaming Board. - Oversees preparation of annual license renewal submissions to the Illinois Gaming Board.- Collaborate with company management and the Illinois Gaming Board to ensure significant changes to the company’s operating environment (new facilities, system upgrades, gaming mix changes, etc.) are completed in accordance with IGB regulations and with the necessary approvals.- Ensures organized set of detailed records and files to document transactions are kept in accordance with regulations.- Works closely with General Manager and Executive Team to ensure they have a thorough understanding of gaming regulations and general procedures.- Oversees compilation of reports for the Illinois Gaming Board and submits necessary paperwork on behalf of the property, as needed.- Ensures property is informed of new gaming rules and regulation requirements.- Responsible for ensuring the compliance with all regulatory requirements within area of responsibility and reporting potential issues to appropriate parties. Develop and maintain working relationships with regulatory agencies.- Implements and monitors the effective administration of the property’s AML / Know Your Customer Program. Serves as the property BSA/Compliance Officer.- Performs the annual AML Risk Assessment and revises the AML Program as needed.- Ensure CTRs and SARs are filed timely.- Creates and maintains Know Your Customer profiles.- Reviews, identifies, evaluates and resolves compliance issues, internal and external audit findings and submits responses of corrective action.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Maintains strict confidentiality in all departmental and company matters.- Ensures compliance with reporting commitments required by the corporate office and regulatory agencies.- Ensures adherence with corporate-mandated compliance programs, including Responsible Gaming program, conducting quarterly Responsible Gaming interviews and preparing status reports regarding the company’s Responsible Gaming program. Conducts Compliance and Responsible Gaming Committee meetings, as required.
Job ID
2020-75188
Position Type
Regular Full-Time
Category
Other Operations (Guest Experience, Customer Service, etc.)
Casino Property
Hollywood Casino Joliet
Job Locations US-NV-Las Vegas | US-NV-Henderson
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:  Responsible for directing the overall operations and staff of the Finance department in the following areas (AP/AR, GL, Revenue Audit, Inventory Control, Count). Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving deadlines.- Responsible for assisting in preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Responsible for the development, maintenance, and documentation of the Accounting System of Internal Control.- Plans, coordinates, and executes an efficient accounting and financial reporting system which provides data, as directed by the Parent Company, to the Parent Company for purposes of internal and external Financial Reporting as required by, among other Regulatory Bodies, The Securities and Exchange Commission (including requirements under Sarbanes-Oxley), the Internal Revenue Service.- Responsible for all regulatory compliance related to Accounting System of Internal Controls as required by, among other agencies and governing bodies.- Creates and maintains a periodic, quality internal reporting process to be used by Company Management for purposes of analyzing results of operations and making business and operating decisions about the direction of the Company.- Brings plans for operating efficiency to the attention of Management and assists in implementation of developed processes.- Responsible for the annual Company Budget and Capital Plan, inclusive of planning, executing and reporting on the variances from actual operating results.- Responsible for developing and maintaining a qualified staff that has the capabilities of executing the  required actions necessary for complying with all Financial Reporting and Accounting Internal Controls as outlined by the Company.- Continuously maintains knowledge and understanding of rules and regulations as promulgated by, among other governing bodies, Generally Accepted Accounting Principles, the Securities and Exchange Commission, the Internal Revenue Service, and the Department of Revenue for the state jurisdiction and State Gaming Control Board.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.  - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.- Maintains strict confidentiality in all departmental and company matters.SUPERVISORY RESPONSIBILITIES                                                    This job has supervisory responsibilities. - Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs- Determines work procedures and expedites workflow.- Responsible for employee performance (disciplining, coaching, counseling). 
Job ID
2020-76967
Position Type
Regular Full-Time
Category
Accounting/Finance
Casino Property
Tropicana
Job Locations US-IN-East Chicago
The following and other duties may be assigned as necessary for property’s International Marketing, primarily Asian Market business: - Responsible for directing the overall operations and staff of the International Marketing department.  Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Responsible for leadership development oversight for designated properties outside of East Chicago location.- Develops and implements International Marketing strategies to maximize volume and market share; investigates potential opportunities for incremental revenue.- Builds loyalty and develops sustained effective relationships among valued VIP customers; establishes and maintains relationships with industry influencers and key community and strategic partners.- Setting measurable goals for customer development staff with regards to growing high end play and generating more play out to the current database. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Develops and implements VIP player programs/events to create guest loyalty and return guest visits.- Administers and oversees player coding in Salesforce and monitors team member progress.- Prepares and distributes daily and weekly reports for own department, other departments and management in regards to scheduled VIP player property visits. - Assists players in making arrangements for hotel and restaurant reservations and other amenities in absence of Hosts.- Responsible for coaching and providing necessary pathways to Hosts to achieve their Salesforce goals.- Develops and implements VIP player discretionary comping guidelines.- Makes final decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.- Resolves VIP guest opportunities, conflicts, and complaints on behalf the Company in a fair and equitable manner.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Represents the Company for VIP player outings and events as needed. Provides professional representation on at internal and external meetings and events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.- Enhances guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-76205
Position Type
Regular Full-Time
Category
Marketing/ Entertainment
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-MO-St. Louis
- Responsible for directing the overall operations and staff of the department including Database, Advertising, Promotions, Social, Entertainment Public Relations, and Casino Marketing. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in all areas of responsibility.- Develops and implements annual marketing plan for the property that supports the overall brand strategy for the company.- Responsible for assessing, anticipating and reacting to the competitive marketplace in regard to marketing strategies, programs, campaigns, and promotions. - Builds long term relationships with customers to strengthen the brand value.- Ensures that scheduling is done in an effective and efficient manner to support all marketing initiatives while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Ensures effective control of marketing results, and takes corrective action to guarantee that achievement of marketing objectives falls within designated budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.    - Ensures coordination with IT to ensure all resources are available to run programs. - Expertise with all company Brand programs and systems and provides input to improve Brand direct marketing efforts.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-77049
Position Type
Regular Full-Time
Category
Marketing/ Entertainment
Casino Property
River City
Job Locations US-OH-Youngstown
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for annual planning and execution of live racing dates, stakes schedule, promotions, wagering format, simulcasting schedules and annual racing license applications for Racing Commission. - Responsible for directing the overall operations and staff of the Racing Office (including Racing Secretary), Racing Services and Track Maintenance departments. Develops, implements and manages operational goals and monitors performance to achieve profit objectives and promote accountability of all team members.- Coordination with all internal departments to ensure racing goals and objectives are carried out and communicated effectively.- Coordinate with Racing Services and other relevant departments to ensure scheduling and timing of live races optimize handle and revenue. Establish benchmarks and KPIs to track performance of departments. - Development and execution of racing related events and activities to promote racing product, drive increased on-track attendance and stimulate incremental on and off-track wagering.- Ensure integrity of racing product and accountability of horsemen and racing employees to maintain expected standards. - Coordinate with security on development and enforcement of rules and regulations for racing participants and employees.- Regular communication with the Stewards/Judges, Racing Commission, representative horsemen’s organization and other industry stakeholders. Attendance at Racing Commission meetings, participation in Commission committees and submission of required materials required as necessary.- Coordinate with facilities and track maintenance to ensure safe, fair and consistent racing conditions, staffing and equipment for the racetrack surface and barn area.- Perform special studies and direct special projects as directed by the property General Manager and Corporate Vice President of Racing Operations. - Communication and coordination with racing related vendors as required.- Ensure that employee scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to operational and capital budgets and ensuring compliance to departmental budget initiatives. Participate in property budget reviews as required.- Support, promote, and demonstrate superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Responsible for ensuring all regulatory compliance within area of responsibility and reporting potential issues to Executive Management /GM. - Maintains strict confidentiality in all departmental and company matters.- Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. - Determines work procedures and expedites workflow.- Responsible for employee performance (disciplining, coaching, counseling).
Job ID
2020-76273
Position Type
Regular Full-Time
Category
Racing
Casino Property
Hollywood Gaming at Mahoning Valley
Job Locations US-PA-Washington
- Responsible for annual planning and execution of live racing dates, stakes schedule, promotions, wagering format, simulcasting schedules and annual racing license applications for Racing Commission. - Responsible for directing the overall operations and staff of the Racing Office (including Racing Secretary), Racing Services and Track Maintenance departments. Develops, implements and manages operational goals and monitors performance to achieve profit objectives and promote accountability of all team members.- Coordination with all internal departments to ensure racing goals and objectives are carried out and communicated effectively.- Coordinate with Racing Services and other relevant departments to ensure scheduling and timing of live races optimize handle and revenue. Establish benchmarks and KPIs to track performance of departments. - Development and execution of racing related events and activities to promote racing product, drive increased on-track attendance and stimulate incremental on and off-track wagering.- Ensure integrity of racing product and accountability of horsemen and racing employees to maintain expected standards. - Coordinate with security on development and enforcement of rules and regulations for racing participants and employees.- Regular communication with the Stewards/Judges, Racing Commission, representative horsemen’s organization and other industry stakeholders. Attendance at Racing Commission meetings, participation in Commission committees and submission of required materials required as necessary.- Coordinate with facilities and track maintenance to ensure safe, fair and consistent racing conditions, staffing and equipment for the racetrack surface and barn area.- Perform special studies and direct special projects as directed by the property General Manager and Corporate Vice President of Racing Operations. - Communication and coordination with racing related vendors as required.- Ensure that employee scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to operational and capital budgets and ensuring compliance to departmental budget initiatives. Participate in property budget reviews as required.- Support, promote, and demonstrate superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Responsible for ensuring all regulatory compliance within area of responsibility and reporting potential issues to Executive Management /GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-76397
Position Type
Regular Full-Time
Category
Racing
Casino Property
The Meadows
Job Locations US-WV-Charles Town
- Prepares tableware for washIng. - Collects all soIled pots; washes and restacks cleaned pots on shelves. - ResponsIble for removal of garbage and refuse. - Mops and sweeps floors. - Washes walls and ceIlIng tIles. - Cleans and sanItIzes all cookIng equIpment. - ResponsIble for proper maIntenance and dIstrIbutIon of company assets. - Sets up dIshwashIng machIne. - Stacks and stores clean dIshes In proper kItchen areas.  You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests.  This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary
Job ID
2020-76233
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
- Prepares tableware for washIng. - Collects all soIled pots; washes and restacks cleaned pots on shelves. - ResponsIble for removal of garbage and refuse. - Mops and sweeps floors. - Washes walls and ceIlIng tIles. - Cleans and sanItIzes all cookIng equIpment. - ResponsIble for proper maIntenance and dIstrIbutIon of company assets. - Sets up dIshwashIng machIne. - Stacks and stores clean dIshes In proper kItchen areas.  You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests.  This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.
Job ID
2020-76880
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
- Prepares tableware for washIng. - Collects all soIled pots; washes and restacks cleaned pots on shelves. - ResponsIble for removal of garbage and refuse. - Mops and sweeps floors. - Washes walls and ceIlIng tIles. - Cleans and sanItIzes all cookIng equIpment. - ResponsIble for proper maIntenance and dIstrIbutIon of company assets. - Sets up dIshwashIng machIne. - Stacks and stores clean dIshes In proper kItchen areas.  You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests.  This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.
Job ID
2020-76881
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
- Adhere to all Food and Beverage Policies.- Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees.- Understand and perform opening station requirements.- Stock condiment station(s) with appropriate food, beverage, and paper products; identify and perform product rotation requirements.- Welcome all guests with a SMILE and sincere greeting.- Remove food trays from dining room.- Remove trash from dining room and place into trash hauler(s).- Maintain cleanliness and orderliness of dining room tables, chairs, and banquettes.- Maintain cleanliness of dining room floors.- Maintain cleanliness of dining room trash receptacles.- Maintain cleanliness of area’s counter, glass, and brass.- THANK all guests and wish them well.- Maintain work station in a clean, safe, and sanitized manner at all times.- Communicate guests’ issues, concerns, and/or problems to management.- Understand and adhere to all board of health, property, and departmental safety practices.- Understand and perform closing station requirements.
Job ID
2020-75594
Category
Food and Beverage
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-MS-Tunica Resorts
Must provide prompt, courteous and accurate dealing at assigned table(s) in accordance with established procedures.  Assists guests in understanding the rules and ensure adherence to established policies and procedures.  Maintain the security of assigned game(s) at all times.  Report any safety hazards to assigned Casino Shift Manager.- Provides accurate and efficient dealing at assigned table game.- Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games- Provides prompt, courteous and accurate dealing at assigned table(s)- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position- Performs accurate chip and cash transactions- Receives wagers from customers and pays the appropriate game outcomes- Maintains game security and protects company assets at all times- Assists customers in understanding the rules and ensures adherence to established policies and proceduresEnthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
Job ID
2020-76026
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Tunica
Job Locations US-LA-Lake Charles
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Shares responsibility for the overall integrity of daily operations in a designated area.- Responsible for the accountability of the chips, cards, dice, and all other gaming equipment.- Maintains constant awareness of activities of all games in assigned locations in order to observe and act appropriately in the event of any suspicious or irregular activity.- Controls and directs games in progress by monitoring and providing assistance and dealer correction.- Assists with verifications of table inventories and effectively manages table limits.- Maintains awareness of how each game stands with respect to player limits, special customers, gains/losses, and dealer performance.- Oversees and ensures high standards of customer courtesy on each game and works closely with Special Events, Players Club, and other casino staff members in this regard.- Maintains a continuous inspection of cards and dice, ensuring the security of assigned table games.- Provides and monitors on-the-job training for dealers to ensure staff receive adequate guidance, resources, and information for optimal job performance.- Monitors chips and cash transactions between dealers and customers and ensure that proper payout amounts are paid to customers, in accordance with established procedures.- Accounts for chips on assigned games. This includes but is not limited to making fills and credits as needed.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-76937
Category
Casino Operations
Casino Property
L'auberge Lake Charles
Job Locations US-MS-Tunica Resorts
Responsible for promoting outstanding guest relations at the same time supervising the operation and conduct of gaming at all games.  Further responsibilities include:  scheduling the opening and closing games, upkeep of table inventory, rating of guests, procedure enforcement, game protection and knowledge, information communication, standardizing table game procedures, training and counseling pit personnel, identifying and resolving table game disputes in accordance with the philosophy, set forth by the Hollywood policy and procedures.  Obtaining all CTR information as pertains to federal law and verifying all pit documents.  Ensuring the integrity and assuming accountability of company assets, i.e, the cards, dice and pit keys.   Position requires the continual training and successful completion of  CARE and RESPONSIBLE GAMING courses.   Must possess a valid gaming license which shall be prominently displayed at all times while in the casino.  SUPERVISORY RESPONSIBILITIES: Approximately 25 Cast Members, of which approximately 5 of them are subordinate supervisors and approximately 20 are non-supervisory Cast Members.  ADDITIONAL DUTIES/JOB DIMENSIONS: Regular attendance in conformance with the standards, which may be established by the Hollywood from time to time, is essential to the successful performance of this position.  Cast Members with irregular attendance will be subject to Hollywood disciplinary action procedures up to and including termination of employment.  Due to the cyclic nature of the hospitality/entertainment industry, Cast Members may be required to work varying schedules to reflect the business needs of the property.  Upon employment, all Cast Members are required to fully comply with Hollywood policies and procedures for the safe and efficient operation of company facilities.    Cast Members who violate company policies and procedures are subject to disciplinary action up to and including termination of employment. 
Job ID
2020-76027
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Tunica
Job Locations US-LA-Bossier City
Job ID
2020-76615
Position Type
Regular Full-Time
Casino Property
Margaritaville Resort Casino
Job Locations US-WV-Charles Town
- Measures and mixes ingredients according to recipe to prepare soups, salads, gravies, desserts, sauces, and casseroles.- Bakes, roasts, broils, and steams meats, fish, vegetables, and other foods.- Adds seasoning to foods during mixing or cooking.- Observes and tests foods being cooked by tasting, smelling, and piercing with fork to determine that it is cooked.- Carves meats, portions food on serving plates, adds gravies and sauces, and garnishes servings to fill orders.- Washes, peels, cuts, and shreds vegetables and fruits to prepare them for use.- Butchers chickens, fish, and shellfish.- Cuts, trims, and bones meat prior to cooking.- Bakes bread, rolls, cakes, and pastries.- Ensures kitchen is clean and organized upon closing.- Any task assigned by Lead Cook, Sous Chef, Room Chef, and/or Restaurant Manager.
Job ID
2020-75067
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-LA-Lake Charles
 - Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. - Replenishes and garnishes food on the cafeteria line as necessary. - Serves food as necessary.- Maintains a neat and sanitary appearance of assigned work area, serving utensils and equipment.- Ensures all dishware, utensils and equipment are cleaned and stored properly at the end of shift.- Ensures all unused food items are stored properly. - Maintains work area in a safe condition, taking care of spills and other hazards as necessary.- This position works in the Employee Dining Room, and is subject to varying levels of heat, crowds, noise, the severity of which depends upon customer volume.- Ability to communicate effectively with customers, as well as all levels of employees.- Ability to use carving knife, fork, and all other necessary kitchen utensils.- Ability to inspect and maintain areas for which responsible.- Ability to effectively and efficiently move around work area.- This position requires the ability to lift and carry 20 pounds, and push/pull up to 50 pounds so as to be able to serve and restock all food items.
Job ID
2020-76535
Position Type
Regular Part-Time
Casino Property
L'auberge Lake Charles
Job Locations US-LA-Lake Charles
- Creates an atmosphere that induces guests to have L’Auberge Lake Charles as their casino of choice; responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide superior customer service.- Motivates, evaluates and supervises front-of-the-house staff in order to ensure employees receive adequate guidance and resources to accomplish established objectives. - Responsible for morale of staff through quality of supervision and training and provides training for all assigned outlet personnel to ensure customer service standards are met. - Assists Restaurant General Manager in Establishing department standards, guidelines and objectives and maintains other administrative processes to ensure proper planning and efficient operation of the outlet.- Assists Restaurant General Manager in maintaining an intricate knowledge of restaurant performance by monitoring guest satisfaction, volume, cost, marketing promotions and competitors’ programs in order to implement necessary and innovative changes to ensure superior product and service.- Works with the Restaurant General Manager to analyze food cost and forecast business trends in order to make recommendations for revision of menu prices and food specials that will most appropriately meet company needs.  - Assists Restaurant General Manager in ordering and maintaining accurate inventory levels of all restaurant supplies. - Conducts inspections of front-of-the-house areas to ensure compliance with procedures, security of company assets, and guest and employee safety. - Investigates and resolves customer complaints in order to maintain positive customer relations. - Works with Restaurant General Manager in and Supervisor(s) on all day to day operations of the Restaurant (front-of-the-house). - This position operates in a working environment that is subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume.- Ability to communicate effectively with customers, as well as all levels of employees.- Ability to observe and direct actions of subordinates, monitor all activity within the dining room and to inspect and maintain areas for which responsible.- Ability to review and comprehend all necessary documentation.- Ability to effectively and efficiently move around the dining room area.- Ability to lift and carry stacks of menus weighing up to 10 pounds.
Job ID
2020-77010
Casino Property
L'auberge Lake Charles
Job Locations US-CO-Black Hawk
- Maintains engineering for HVAC, ductwork, piping, plumbing, and fire protection.- Reviews assigned work orders and determines work priorities.- Installs machines, tools, and equipment to ensure continuous operations.- Inspects kitchen machines and equipment for conformance with operational standards.- Inspects, repairs, and adjusts HVAC equipment.- Repairs, rods, cleans, adjusts, and removes plumbing fixtures, line vents, and/or drains as needed, to ensure proper operation and sanitation.- Makes minor electrical repairs including but not limited to repair and replacement of outlets, light fixtures, and equipment.- Adheres to departmental quality standards.- Follows all safety rules.- Adheres to all regulatory, departmental, and company policies and procedures.- Performs preventive maintenance to equipment on a scheduled basis.- Assists with snow removal.- Responds to maintenance calls.- Maintains strict confidentiality in all company matters.
Job ID
2020-76506
Position Type
Regular Full-Time
Category
Facilities/Marine
Casino Property
Ameristar Black Hawk
Job Locations US-LA-Lake Charles
- MaIntaIns engIneerIng for HVAC, ductwork, pIpIng, plumbIng, and fIre protectIon. - RevIews assIgned work orders and determInes work prIorItIes. - Installs machInes, tools, and equIpment to ensure contInuous operatIons. - Inspects kItchen machInes and equIpment for conformance wIth operatIonal standards. - Inspects, repaIrs, and adjusts HVAC equIpment. - RepaIrs, rods, cleans, adjusts, and removes plumbIng fIxtures, lIne vents, and/or draIns as needed, to ensure proper operatIon and sanItatIon. - Makes mInor electrIcal repaIrs, IncludIng but not lImIted to repaIr and replacement of outlets, lIght fIxtures, and equIpment; ensures adequate lIghtIng In all areas by replacIng lIghts as needed. - Adheres to departmental qualIty standards; follows all safety rules. - ResponsIble for ensurIng the workshop Is neat and orderly. - Adheres to all regulatory, departmental, and company polIcIes and procedures. - Performs preventIve maIntenance to equIpment on a scheduled basIs. - AssIsts wIth snow removal. - Responds to maIntenance calls. - MaIntaIns strIct confIdentIalIty In all company matters.
Job ID
2020-76796
Position Type
Regular Full-Time
Casino Property
L'auberge Lake Charles

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