Penn National Gaming, Inc.

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Search Results Page 10 of 28

Job Locations US-OH-Dayton
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored event- Demonstrate a comprehensive understanding of company internal control system and departmental policies and procedures- When necessary, is hands-on to ensure completion of scheduled tasks- Ensure efficient use of currency counting equipment and ensure that daily maintenance requirements are completed- Responsible for counting all currency and reconciling all associated paperwork- Uphold a team work experience offering assistance where available or when requested.- Identify problems, make recommendations and participate in improvement as appropriate- Communicate information to supervisor, as appropriate, and provide detailed documentation for departmental procedures and updates
Job ID
2020-75526
Position Type
Regular Full-Time
Category
Players Services/Cage
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-OH-Toledo
- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists F&B Outlet Manager to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assist Food & Beverage Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-75679
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Hollywood Casino at Toledo
Job Locations US-MO-Riverside
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists in maintenance of cost control methods and procedures by monitoring pars and inventory.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Follows established quality assurance procedures to ensure acceptable health department and customer service standards.- Responds to guest needs and reports problems to Manager.- Assists Manager with administrative duties, as assigned.- Assists in conducting pre-shift meetings to relay pertinent information on assigned shift.- Assists in cleaning and reset of F&B Outlet as necessary during assigned shift.- Monitors appearance of food/beverage served and communicates deviations in accordance with established standard. - Assists in cross training of team members while encouraging, reinforcing and supporting peers and team.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-75469
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Argosy Casino Riverside
Job Locations US-OH-Toledo
 - Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and comps, delivery of order to guests, and bussing and cleaning of dining area- Monitoring and replenishing of all food products in work area by stocking counters and displays in a neat, accurate and timely fashion - Ensuring work area is neat, clean and sanitized before and throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe work station- Ensuring and monitoring rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date and proper storage containers to minimize waste and spoilage and ensure quality attractiveness- Partnering with culinary team to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction  - Maintaining all equipment in proper fashion such as cappuccino machine, micros station, etc- Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe) - Adhering to regulatory, safety, departmental and company policies- Supporting safety and accident prevention programs (non slip footwear, proper lifting) - Presenting oneself as a credit to Company and encourages others to do the same - Performing all other related and compatible duties as assigned
Job ID
2020-75577
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
 - Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and comps, delivery of order to guests, and bussing and cleaning of dining area- Monitoring and replenishing of all food products in work area by stocking counters and displays in a neat, accurate and timely fashion - Ensuring work area is neat, clean and sanitized before and throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe work station- Ensuring and monitoring rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date and proper storage containers to minimize waste and spoilage and ensure quality attractiveness- Partnering with culinary team to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction  - Maintaining all equipment in proper fashion such as cappuccino machine, micros station, etc- Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe) - Adhering to regulatory, safety, departmental and company policies- Supporting safety and accident prevention programs (non slip footwear, proper lifting) - Presenting oneself as a credit to Company and encourages others to do the same - Performing all other related and compatible duties as assigned
Job ID
2020-75578
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
 - Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and comps, delivery of order to guests, and bussing and cleaning of dining area- Monitoring and replenishing of all food products in work area by stocking counters and displays in a neat, accurate and timely fashion - Ensuring work area is neat, clean and sanitized before and throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe work station- Ensuring and monitoring rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date and proper storage containers to minimize waste and spoilage and ensure quality attractiveness- Partnering with culinary team to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction  - Maintaining all equipment in proper fashion such as cappuccino machine, micros station, etc- Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe) - Adhering to regulatory, safety, departmental and company policies- Supporting safety and accident prevention programs (non slip footwear, proper lifting) - Presenting oneself as a credit to Company and encourages others to do the same - Performing all other related and compatible duties as assigned
Job ID
2020-75261
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
- Responsible for supervising and managing staff in the F&B FOH department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Maintain cost control methods and procedures by monitoring consistent pars and inventory. - Maintain established quality assurance procedures to ensure acceptable health department and customer service standards.- Oversees scheduling, breaks, floor plans, training, evaluating, counseling, team members on assigned shift.- Exhibits a friendly and helpful and courteous manner when dealing with customers and fellow team members.- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Administers the overall activities of the front of house restaurant operations and beverage operations.- Establishes and administers training programs within the assigned restaurant and lounge. - Ensures that available facilities are adequate for performance of duties by assigned personnel. - Maintains and instructs assigned personnel on safety policies and procedures, and follows up to ensure that hazards are eliminated.- Monitors appearance of food served and communicates deviations from standard.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.- Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. - Determines work procedures and expedites workflow.- Responsible for employee performance (disciplining, coaching, counseling).
Job ID
2020-75391
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Hollywood Casino at Toledo
Job Locations US-WV-Charles Town
- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Keeps designated working area clean and organized; assists in maintaining cleanliness of Dining Room, including host stand area, as necessary or required, in accordance with established health and safety standards.- Resolves service issues according to the service recovery toolbox.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Thanks customers, invites them back, wishes them luck, and makes it easy for them to get back in play.
Job ID
2020-75069
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Keeps designated working area clean and organized; assists in maintaining cleanliness of Dining Room, including host stand area, as necessary or required, in accordance with established health and safety standards.- Resolves service issues according to the service recovery toolbox.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Thanks customers, invites them back, wishes them luck, and makes it easy for them to get back in play.
Job ID
2020-74980
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-LA-Baton Rouge
- Provides fast, friendly, professional, and responsive customer service. Greets each guest approaching their station.- Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients).- Responsible for wiping down server-side expo area, and all touching areas as needed. Removes all tainted dishware and trashes to dish pit.  Sweeps floors and keeps them clean and dry throughout shift.- Ensures a successful tray-up and run delivery of all ordered items are properly to the corresponding table.- Reads food orders from computer printout and confirms that all food items are prepared as ordered, according to the established menu.- Ensure all food items are prepared according to standard recipes and menu to ensure consistency of products to the guests.- Ensures plate presentation is according to established guidelines. - Assists in replenishing front line provisions, condiments and plate ware as they become diminished. Use the FIFO method in stocking any food items.- Wipes counter areas, sinks, and floors to maintain a clean and safe work station.- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards- Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedure.- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures.- Provides personalized service and uses guests’ names when possible.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2020-75152
Position Type
Regular Full-Time
Casino Property
L' Auberge Casino & Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities- Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards- Resolves service issues according to the service recovery toolbox- Knows and promotes current casino events and programs and can give guests directions to all casino areas- Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play
Job ID
2020-75600
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
L' Auberge Casino & Hotel Baton Rouge
Job Locations US-IA-Council Bluffs
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets and welcomes each guest seated in assigned station. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction.- Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences. - Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards.- Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.- Resolves service issues according to established guidelines.- Itemizes, totals, and presents check for payment to correct customers. - Assists bus persons, as necessary, in bussing, cleaning, and setting tables. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station.- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines, etc.) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures.- Completes assigned side work as directed.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Maintains strict confidentiality in all company matters.
Job ID
2020-75128
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Ameristar Council Bluffs
Job Locations US-LA-Baton Rouge
The Food Server is responsible for providing superior service to both the internal and external guest.  The Food server is also responsible for serving food and beverages.- Provides superior guest service, positively effects interactions with external and internal guests and team members, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with other team members.- Recognizes guests immediately with a friendly, courteous greeting and informs them of daily specials, soup of the day, etc. Also acts as a “walking information center” by providing information on all aspects.- Assists guests with menu and beverage selection, demonstrating salesmanship with complete menu and product knowledge.- Notifies supervisor, manager, or line chef of any food products that are not properly prepared.- Ensures guest satisfaction through food quality checks and responsiveness to guest complaints.- Maintains a well-groomed, neat, and clean appearance, carrying out duties with attention to sanitation and safety.- Anticipates, identifies, and provides for guest needs.- Performs inventories and other duties as assigned.- Performs tableside cooking, salad entrées, desserts and presents, opens and pours wines, prepares and serves non-alcoholic and alcoholic beverages.
Job ID
2020-75289
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
L' Auberge Casino & Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities- Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards- Resolves service issues according to the service recovery toolbox- Knows and promotes current casino events and programs and can give guests directions to all casino areas- Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play
Job ID
2020-74297
Category
Food and Beverage
Casino Property
L' Auberge Casino & Hotel Baton Rouge
Job Locations US-LA-Lake Charles
- Provides friendly and efficient service to guests during check in/check out procedures.- Makes and confirms reservations and assists guests with problems or questions.- Obtains information necessary to guarantee rooms (e.g. identification, credit card verification, etc.).- Performs Front Desk, Call Center, and other hotel-related duties when necessary.- Keeps Hotel Services Supervisor informed of any problems.- If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner.- Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.- Maximizes resort revenues by selling reservations based on predetermined rate strategies.- Accurately enters all reservations into the computer system according to department policy and procedure.- Provides information to guests regarding local services and events.- Assists the Player Development team with all reservations and requests.- Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort.- Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures.- Remains current on all casino activities and assists guests with all inquiries.- Answers phone and assists with clerical tasks.- Ensures that rooms are clean prior to issuing keys.- Receives cash, checks, credit cards, and comps in payment, obtaining proper approval and authorization.- Maintains an operating bank, renders bills, and issues change.- Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the Hotel/Casino.- Responsible for the control of safe deposit transactions.- Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements.- Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous, and efficient manner.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-74774
Position Type
Regular Part-Time
Casino Property
L'auberge Lake Charles
Job Locations US-MO-St. Louis
- Greets, registers, and assigns rooms to guests of the hotel.- Verifies customers' credit, and establishes how the customer will pay for the accommodation.- Keeps records of room availability and guests' accounts using hotel computer systems.- Computes bills, collects payments, and makes change for guests.- Performs simple bookkeeping activities, such as balancing cash accounts.- Reviews accounts and charges with guests during the check out process.- Posts charges, such as those for rooms, valet, laundry, food, liquor, or telephone calls, to ledgers by using hotel computer systems.- Transmits and receives messages, using telephones or telephone switchboards.- Contacts Housekeeping or Maintenance staff when guests report problems.- Reviews information/passes on log from previous shift, checks room rates, and discusses sell strategy with Supervisor.- Places Service Assurance Call to all guests within 30 minutes of arrival.- Reviews and becomes familiar with VIP’s and group folders, verifying proper blocking arrangements.- Follows and completes items on Guest Services AM/PM checklist.- Greets and assists guests with luggage, to and from vehicles as well as to and from hotel rooms.- When assisting guests to room, informs guest of the hotel’s facilities and hours of operation.- Greets and assists all guests entering or leaving the hotel.- Must be able to lift and transport luggage using correct and safe baggage handling procedures and a bell cart when necessary.  Uses proper cart handling techniques when using a bell cart.- Issues luggage claim tag and stores luggage in bell closet when necessary.- Ensures timely and efficient delivery of guest messages, mail, and faxes.- Responds to guest inquiries and directs guests around the hotel.- Explains proper use of keys system and ensures the guests' satisfaction with their room.- Accurately gives directions, information, and recommendations.- Audits current registration cards to computerized information.- Corrects errors and discrepancies on guest accounts and resolves guest complaints.- Ensures organization and cleanliness of all work areas.- Balances cash daily, prepares deposit for general cashier, and secures float at shift closing.- Complies with all reasonable requests made by management.- Adheres to all gaming laws and regulations.
Job ID
2020-75568
Position Type
Regular Part-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino St. Louis
Job Locations US-MS-Vicksburg
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Answers inquiries pertaining to hotel policies and services; resolves guest complaints while supporting all customer service programs on assigned shift.- Assists with management of daily arrivals and departures in reservation system on assigned shift.- Provides direction for Hotel supervisory staff on assigned shift.- Assists with posting charges and settling of folios for individuals and groups, if applicable, on assigned shift.- Addresses and manages complaints, grievances, or concerns from team members on assigned shift.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-75302
Position Type
Regular Full-Time
Casino Property
Ameristar Vicksburg
Job Locations US-PA-Philadelphia
- Demonstrate best-in-class programming skills to develop highly innovative, high-impact, consumer-facing web apps.- Translate business requirements into thoughtfully architected, reusable code. - Squash bugs to make sure our user experience is unrivaled. - Collaborate with designers, product managers, project managers, ops engineers, QA engineers and various other teams and stakeholders to solve novel problems.- Communicate clearly and effectively using Github, Slack, Google Docs, ZenHub, and email.- Interact thoughtfully and professionally with everyone including non-technical colleagues.
Job ID
2020-75425
Position Type
Regular Full-Time
Category
Information Technology
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-OH-Dayton
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Promote property events & promotions via telemarketing and other communication- Contact guests and/or send correspondence to invite them to enjoy amenities and/or to special events- Identify and develop professional relationships with established and potential VIP guests- Provide personal service to assigned VIP players, issuing complimentaries based on player ratings as needed- Host on and off property entertainmentfor our guests, such as sporting events, dinners, and theaters- Communicate constantly with gaming operations and other team members- Follow all safety rules- Adhere to departmental quality standards- Maintain compliance with the regulatory rules, property standards and the company's system of Internal Controls and Sarbanes-Oxley requirements- Work within the guidelines established by the company
Job ID
2020-75802
Position Type
Regular Full-Time
Category
Marketing/ Entertainment
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-NM-Hobbs
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Ensures proper spelling and eligible writing of trainers and horses name on all workout cards.- Communicates via radio signal the proper horses & trainer name to the clockers.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2020-75218
Position Type
Seasonal
Category
Racing
Casino Property
Zia Park Casino

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