Penn National Gaming, Inc.

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Search Results Page 10 of 34

Job Locations US-PA-Grantville
.Responsible for providing guidance and daily supervision to staff in the department.  Supports and administers operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.Administers all aspects of food preparation ensuring kitchen is clean, well-stocked and problem-free.Responsible for supporting compliance to departmental budgets.Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. Supports maintaining of cost control methods and procedures by monitoring consistent pars and inventory in each restaurant. Assists Sous Chef with administrative duties.Assists with maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-78942
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
Responsible for providing guidance and daily supervision to staff in the department.  Supports and administers operational goals and monitors achievements of performance and profit objectives.  Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. Administers all aspects of food preparation ensuring kitchen is clean, well-stocked and problem-free. Responsible for supporting compliance to departmental budgets. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Supports maintaining of cost control methods and procedures by monitoring consistent pars and inventory in each restaurant.  Assists Sous Chef with administrative duties. Assists with maintaining established quality assurance procedures to ensure acceptable health department and customer service standards. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-82666
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.- Execute the preparation of food products including cutting, trimming, chopping, slicing, carving, mixing, cooking, sautéing, grilling, frying, broiling, baking, and steaming and application of other preparation techniques as required for preparation of food and beverage products.- Ensure that all team members follow appropriate food handling procedures to ensure safe, quality products.- Ensure that freshness by directing and overseeing the rotation of items and storage at appropriate temperatures.- Develop and suggest recipes and products in order to maintain a leading edge in the industry.- Develop and cost menus as directed by the Chef de Cuisine.- Safe and efficient use and knowledge of all kitchen equipment.- Assist in operation of other food and beverage venues as needed.- Handle customer complaints and support all customer service programs.- Support, implement, administer and manage standards of excellence among team members.- Understand and adhere to regulatory, department and company policies and procedures.- Supervise and manage attendance and time records of team members.- Effectively manage departmental expenses including effectively and efficiently managing labor costs and staffing objectives while achieving guest satisfaction.- Supervise and manage the work processes or procedures of team members.- Conduct individual or group pre-shift meetings with team members and provide daily positive feedback.- Administration of disciplinary action including but not limited to warnings, suspensions and recommendations of termination.- Protect and preserve assets of the company.- Understand and adhere to all bargaining unit agreements.- Attend all departmental and company training programs or meetings as directed.- Compile information, complete and submit reports as needed.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter.- Meet department uniform, appearance and grooming requirements.- Any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.
Job ID
2021-81510
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Plainridge Park Casino
Job Locations US-PA-Wyomissing | US-NV-Las Vegas
SUMMARYThe Digital Production Editor is responsible for developing, reviewing and updating consumer-targeted web content on the casino property facing websites via the enterprise content management system. This role is also responsible for aesthetics and productivity of web content for the Company. ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Determines needs of web content and conveys needs with internal stakeholders. - Develops web content strategy and partners with Manager to execute strategy.- Responsible for reviewing and updating consumer-targeted web content on the casino property websites.- Responsible for updating daily content of websites for assigned properties/regions.- Troubleshoots bugs for web issues. Files tickets with IT. Escalates complex issues to Digital Production Manager.- Adheres to all ticketing SLAs for content jobs.- Develops strategic plans to create customized promotional landing pages.- Creates layout changes and leads enterprise-wide web projects.- Communicates with internal stakes holders on spec needed for websites.- Runs quality assurance of web content and functionality.- Completes special projects as needed.- Updates content on websites to include but not limited to promotions, take-downs, updated contact information, and continuous optimization to ensure compliance with ADA web standards, etc.- Ensures content hierarchy, priority, and language published to the site is aligned with the over-arching SEO/SEM strategy. Makes suggestions for improvement.- Ensures accuracy of website functionality on all web products. - Partners with the Social Media Buyer to associate social media triggers via the website CMS to specific campaigns.- Provides guidelines to the Email Marketing Specialist to use appropriate e-commerce email triggers to corresponding website functionality/campaign landing pages via the website CMS.- Communicates effectively with digital designers on spec needed for websites.- Reviews content before it is posted for viewing on the web and makes improvements, as needed.- Investigates reported content issues on websites and works to solve/fix issues.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-83923
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Penn National Gaming, Inc.
Job Locations US-CO-Black Hawk
- Responsible for directing the overall operations and staff of the IT department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives. - Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. - Responsible for preparing, monitoring, and adhering to budgets; ensures compliance to departmental budget initiatives; reports budget concerns/deviations to Executive Management/GM. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Collaborates closely with the Corporate information Technology organization regarding cross functional governance, architecture, standards, etc.- Plans, develops, organizes, implements, directs, and evaluates the property's information and technology functions. - Participates in the development of the corporation's strategic logics to include plans and programs as a strategic partner, but particularly from the perspective of the impact on information and technology. - Translates the strategic logics and tactical business plans into operational plans and systems structures. - Manages the remote access process. - Evaluates and advises on the effect of long-range planning of new strategies and regulatory action as those items impact the technical operating platforms of the property. - Develops design and implementation strategies to ensure property is kept abreast of technology trends within the industry in accordance with enterprise governance and architectural standards. - Develops integration strategies to ensure optimal efficiency of computer systems and programs with existing end users. - Develops and maintains disaster recovery strategies to ensure business continuance in case of systems failures in accordance with enterprise governance and architectural standards. - Ensures adequate processing and storage capacity for growing business demands based on customer volumes. - Continually reassesses the competitiveness of all information assets against the relevant comparable companies, industries, and markets. - Establishes credibility throughout the property with management and employees in order to be an effective listener and problem solver of information issues. - Develops appropriate policies and procedures to ensure the integrity of all deployed information systems in accordance with enterprise governance and architectural standards. - Coordinates the interdepartmental efforts relative to information systems throughout the property. - Provides technical advice and knowledge to Executive team. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-80796
Starting Salary
USD $97,000.00/Yr.
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-MS-Tunica Resorts
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary for Hollywood and 1st Jackpot: - Responsible for directing the overall operations and staff of the Table Games/Slots/Performance/Sportsbook Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Provides direction to Table Games/Slots/Performance/Sportsbook leadership and oversees all Casino Operations game protection and overall Slot operations.- Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with Internal Controls. Monitors for compliance.- Manages departmental expenditures and resources.- Assigns duties to leadership of Table Games/Slots/Performance/Sportsbook and creates/approves work schedules for efficient business performance.- Makes final decision on implementation and oversight of overall strategies for the overall engagement, customer service, comp ability, games layout and slot floor mix, revenue growth, and expense management to maximize profitability for all areas of responsibility. - Observes and monitors staff performance and plan work processes to ensure efficient operations and adherence to Table Games/Slots/Performance/Sportsbook policies and procedures.- Recommends and approves changes in status of team members including but not limited to changes from full time to part time, promotions, and transfers.- Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances. - Protects and preserves assets of the company.- Responsible for the overall integrity of daily Casino operations. - Participate with the Executive Management Team in developing innovative, strategic and tactical operating plans to support property objectives. - Accountable to maximize daily revenue and effectively manage costs, labor and cash control.- Develop and manage departmental expense and capital budgets to support operational objectives.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-81125
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Tunica
Job Locations US-PA-Philadelphia
- Lead the day-to-day accounting function; ensure complete, accurate and timely accounting and reporting deliverables in accordance with company accounting policies- Review and interpret monthly financial results and effectively communicate to senior leadership and other stakeholders- Support the growth of the online sports betting and casino business by scaling the day-to-day and month-end accounting processes- Maintain a documented system of accounting policies and SOX internal controls- Maintain a system of internal controls as required by state gaming regulations and monitor to ensure that internal controls operate as designed; identify unique interactive gaming regulations in new markets- Oversee the preparation of annual financial statements in accordance with US GAAP- Interpret accounting guidance to support acquisitions and partnerships executed by the business- Maintain strong relationships with internal and external audit partners- Manage the accounts payable and accounts receivable functions- Partner with accounting and finance leadership at the Penn corporate office and at Penn casino properties- Focus on development and growth of Accounting team
Job ID
2021-82360
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-CO-Black Hawk
- Responsible for assisting in directing the operations and staff of the HR department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Serves as strategic business partner to various client groups. Understands the organizational structure for each department; develops and maintains knowledge of the business unit needs; and provides HR support to team members at all levels of the organization. - Develops and maintains productive, informative, and respectful relationships that support achievement of business focused results with assigned departments.- Identifies and develops strategies for client groups with respect to turnover, recruitment, staff development, engagement, employee relations, guest service, compensation, benefits/wellness, and, performance management issues.- Assists in preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. Partners with the top HR leader in the monthly reconciliation, P&L review and approving departmental purchasing.- Partners with Executives to determine the Human Resources department’s strategy and its needs. - Analyzes property trends and metrics relative to engagement, turnover, staff development, etc. in partnership with HR team. Develops solutions, programs and policies, as necessary, relating to turnover, recruitment, engagement, leadership opportunities; Reviews and benchmarks the internal and external environment to improve HR policies and initiatives.- Develops reports and other key metrics; including but not limited to, the monthly HR Scorecard, Strategic Plan or other identified HR analytics.- Conducts and oversees effective, thorough and objective investigations in cases of grievances, harassment, employee concerns or EEOC issues.- Supports the internal and external recruitment efforts for the property to include, but not limited to:- Managing Open Job Requisitions for Exempt roles- Pre-screen potential candidates and build talent pool for all positions- Developing sourcing strategies for open roles- Manages and resolves employee and/or labor relations issues; handles grievances and arbitrations if applicable. - Maintains current knowledge of HR policies, programs, laws and regulations.- Provides performance management (coaching, counseling, career development, corrective action and terminations) guidance/counsel to client groups and their teams to ensure compliance with law, regulations, and internal policy/procedure. - Creates and develops staff development programs and delivers results that corresponds with established goals. Analyzes results from programs and redirects as necessary for talent development purposes. - Assists Executive leaders to identify Manager development opportunities and ensure they are able to meet current and future performance standards.- Participates in the creation of the property Talent Review process and development plans for property leaders.- Works closely with management and employees to improve work relationships, build morale, increase productivity
Job ID
2021-81811
Starting Salary
USD $100,000.00/Yr.
Position Type
Regular Full-Time
Category
Human Resources
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-NV-Jackpot
- Responsible for directing the overall operations and staff of the Marketing department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives in all areas of responsibility.- Develops and implements annual Marketing plan for the property that supports the overall brand strategy for the company.- Responsible for assessing, anticipating, and reacting to the competitive marketplace regarding marketing strategies, programs, campaigns, and promotions. - Builds long term relationships with customers to strengthen the brand value.- Ensures that scheduling is done in an effective and efficient manner to support all Marketing initiatives while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets; ensures compliance to departmental budget initiatives; reports budget concerns/deviations to Executive Management/GM.- Ensures effective control of Marketing results and takes corrective action to guarantee that achievement of Marketing objectives falls within designated budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of departmental customer service goals.- Ensures coordination with IT to guarantee all resources are available to run programs. - Maintains a high level of expertise with all company Brand programs and systems and provides input to improve Brand direct-marketing efforts.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-82127
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Cactus Petes
Job Locations US-PA-Grantville
This position is responsible for omnichannel loyalty marketing including Hollywood Casino at Penn National Race Course, Hollywood Casino Morgantown, Hollywood Casino York, and integration with partners including Penn Interactive and Barstool Sports.- Responsible for directing the overall operations and staff of the omnichannel loyalty and marketing department. - Develops, implements and manages operational goals and monitors achievements of performance and revenue goals as it relates to the mychoice loyalty program and all associated channels: Casino, Social Gaming, iGaming and Barstool Sports.- Develops and executes the omni channel loyalty marketing strategic plans to optimize acquisition, retention, revenue growth, penetration rates and market share.- Partners with the acquisition and corporate marketing teams to identify events and promotions for inclusion of iGaming VIP guests.- Responsible for creating innovative new events and promotions to cross promote iGaming VIP guests with the property VIP’s to increase loyalty to the online gaming brands.- Partners with iGaming VIP Teams to effectively manage shared players.- Builds and maintains loyalty through the development of sustained and effective relationships among valued VIP customers across all channels; establishes and maintains relationships with industry influencers, key community and strategic partners.- Sets aggressive and measurable goals for omnichannel marketing staff with regards to revenue growth, penetration rates, cross property play with all VIP segments. - Develop KPI’s for tracking and managing strategies and goals.- Ensures that scheduling is done in an effective and efficient manner to ensure coverage at peak time to support VIP customers and events, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Ensure effective control of marketing results and takes corrective action to guarantee that achievement of marketing objectives falls within designated budgets. - Responsible for assessing, anticipating and reacting to the competitive marketplace in regard to marketing strategies, programs, campaigns, and promotions for casino and online gaming. - Actively supervises the successful completion of host special events on property and on-line, collaborating with other departments as needed.- Vendor coordination, management and negotiation. Responsible for accuracy and timeliness of all charges and payments relating to vendor efforts.- Guide preparation of marketing activity reports and present to executive management.
Job ID
2021-80393
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Responsible for the washing all dishes, glassware, silver, kitchen ware, and utensils, cleaning of all equipment, floor mats, floors in all kitchen areas, and walls, where applicable. - Responsible for cleaning floors, mats, and hallways in back of house in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.  - Perform daily cleaning projects as directed by supervisors. - Clean all floor mats. - Sweep, scrub, and mop all kitchen floors and walls to remove food, debris, and grease. - Clean behind and under all equipment. - Maintain hood vent system, ovens, and cleaning of equipment. - Clean and sanitize all counters, shelves, and garbage cans. - Become well-versed in all ware washing equipment operation and maintenance. - Report all equipment malfunctions to appropriate supervisor. - Responsible for proper storage of all equipment (china, glass, silver, cooking equipment, and utensils). - Ensure that all F&B venues are cleaned to Health Department Standards. - Assist other venues with cleaning projects or supplying them with proper supplies. - Organize and store remaining chemicals and supplies in proper places. - Dispose of trash and rags to appropriate areas.
Job ID
2021-82092
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-WV-Charles Town
- $1500.00 SIGN ON BONUS  Starting Pay: $10.00- INTERNALS ARE NOT ELIGIBLE FOR SIGN ON BONUS- Prepares tableware for washing. - Collects all soiled pots; washes and restacks cleaned pots on shelves. - Responsible for removal of garbage and refuse. - Mops and sweeps floors. - Washes walls and ceiling tiles. - Cleans and sanitizes all cooking equipment. - Responsible for proper maintenance and distribution of company assets. - Sets up dishwashing machine. - Stacks and stores clean dishes in proper kitchen areas.
Job ID
2021-80428
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-PA-York
Perform daily cleaning projects as directed by supervisors. Clean all floor mats. Sweep, scrub and mop all kitchen floors and walls to remove food, debris and grease. Clean behind and under all equipment. Maintain hood vent system, ovens and cleaning of equipment. Clean and sanitize all counters, shelves and garbage cans. Become well versed in all ware washing equipment operation and maintenance Report all equipment malfunctions to appropriate supervisor.  Wash all dishes, glassware, silver, kitchen ware and utensils as needed Responsible for proper storage of all equipment (china, glass, silver, cooking equipment and utensils).Ensure that all F&B venues are cleaned to Health Department Standards. Assist other venues with cleaning projects or supplying them with proper supplies. Organize and store remaining chemicals and supplies in proper places. Dispose of trash and rags to appropriate areas.
Job ID
2021-82747
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino York
Job Locations US-PA-York
Perform daily cleaning projects as directed by supervisors. Clean all floor mats. Sweep, scrub and mop all kitchen floors and walls to remove food, debris and grease. Clean behind and under all equipment. Maintain hood vent system, ovens and cleaning of equipment. Clean and sanitize all counters, shelves and garbage cans. Become well versed in all ware washing equipment operation and maintenance Report all equipment malfunctions to appropriate supervisor.  Wash all dishes, glassware, silver, kitchen ware and utensils as needed Responsible for proper storage of all equipment (china, glass, silver, cooking equipment and utensils).Ensure that all F&B venues are cleaned to Health Department Standards. Assist other venues with cleaning projects or supplying them with proper supplies. Organize and store remaining chemicals and supplies in proper places. Dispose of trash and rags to appropriate areas. 
Job ID
2021-82746
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino York
Job Locations US-WV-Charles Town
- $1,500 sign-on bonus (internal applicants not eligible)- Starting Pay: $10.50/hour- Either full-time or part-time position is available.- Must be available to work evenings/nights, weekends and holidays.- Adhere to HCCTR as well as all Food and Beverage Policies - Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees - Understand and perform opening station requirements- Stock condiment station(s) with appropriate food, beverage and paper products; identify and perform product rotation requirements in a timely manner- Welcome all guests with a SMILE and sincere greeting- Remove food trays from dining room and ensures the cleanliness of the dining room- Remove trash from dining room and place into trash hauler(s) and disposes of it at the dumpsters.- Maintain cleanliness and orderliness of dining room tables, chairs and banquettes- Maintain cleanliness of dining room floors- Maintain cleanliness of dining room trash receptacles- Maintain cleanliness of area’s counter, glass, and brass- THANK all guests and wish them well- Maintain work station in a clean, safe and sanitized manner at all times- Communicate guests’ issues, concerns, and/or problems to management- Understand and adhere to all board of health, property, and departmental safety practices- Understand and perform closing station requirements- Maintain valid WV Racing license, Food Handlers and TIPS as required- You are required to follow PPE and safety guidance designed to safeguard you, your fellow team members, and guests.
Job ID
2021-82644
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-WV-Charles Town
- $1,500 sign-on bonus (internal applicants not eligible)- Starting Hourly Rate: $10.50- Schedule: Fri-Sat-Sun overnights- Benefits: Medical and other benefits, PTO (paid time off), Team Member discounts, Tuition Reimbursement, opportunity for growth and MORE!- Adhere to HCCTR as well as all Food and Beverage Policies - Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees - Understand and perform opening station requirements- Stock condiment station(s) with appropriate food, beverage and paper products; identify and perform product rotation requirements in a timely manner- Welcome all guests with a SMILE and sincere greeting- Remove food trays from dining room and ensures the cleanliness of the dining room- Remove trash from dining room and place into trash hauler(s) and disposes of it at the dumpsters.- Maintain cleanliness and orderliness of dining room tables, chairs and banquettes- Maintain cleanliness of dining room floors- Maintain cleanliness of dining room trash receptacles- Maintain cleanliness of area’s counter, glass, and brass- THANK all guests and wish them well- Maintain work station in a clean, safe and sanitized manner at all times- Communicate guests’ issues, concerns, and/or problems to management- Understand and adhere to all board of health, property, and departmental safety practices- Understand and perform closing station requirements- Maintain valid WV Racing license, Food Handlers and TIPS as required- You are required to follow PPE and safety guidance designed to safeguard you, your fellow team members, and guests.
Job ID
2021-83761
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-MS-Robinsonville
Must provide prompt, courteous and accurate dealing at assigned table(s) in accordance with established procedures.  Assists guests in understanding the rules and ensure adherence to established policies and procedures.  Maintain the security of assigned game(s) at all times.  Report any safety hazards to assigned Casino Shift Manager.- Provides accurate and efficient dealing at assigned table game.- Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games- Provides prompt, courteous and accurate dealing at assigned table(s)- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position- Performs accurate chip and cash transactions- Receives wagers from customers and pays the appropriate game outcomes- Maintains game security and protects company assets at all times- Assists customers in understanding the rules and ensures adherence to established policies and proceduresEnthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
Job ID
2020-77498
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
1st Jackpot Casino Tunica
Job Locations US-PA-York
The Senior Table Games Dealer is responsible for dealing and conducting table game play while providing and maintaining an atmosphere of professionalism and integrity within the game. As the Senior Table Games Dealer, you will be responsible for ensuring gaming activity in your assigned table area is being conducted in accordance with all established rules and regulations while maintaining acceptable game pace and security to minimize potential theft. As part of your Dealer responsibilities you will be required to provide customer service to all guests assuring that their experience is enjoyable and memorable as a means of promoting return visits by the guest. This position is responsible for directly monitoring casino gaming activity in accordance with all applicable rules and regulations in order to assist in reaching profitability, guest satisfaction, and workforce strength and compliance goals.  Provides encouragement, sets high expectations, and sets proud and positive examples necessary to ensure a fun, exciting and professional working environment for our staff and a pleasant and entertaining experience for our guests.
Job ID
2021-82424
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino York
Job Locations US-KS-Kansas City
Hollywood Casino Kansas Speedway is currently looking for a Table Games Dual-Rate Dealer/Supervisor to join the team.   ESSENTiAL DUTiES AND RESPONSiBiLiTiES DEALER ROLE - Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members. - Provide accurate and efficient dealing while following proper game procedures. - Perform accurate chip and cash transactions. - Observe or receive wagers from customers and take or pay the appropriate game outcomes. - Maintain game security and protect company assets at all times. - Assist customers in understanding the rules and ensure adherence to established policies and procedures. - Pay winning bets and collect losing bets. - Notify Table Games Leadership immediately of any irregularities or any customer requests which are outside of a Table Games Dealer's authority or knowledge. - Provide customers with information on how to play the game if requested. - Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner. - Perform other job related and compatible duties as assigned. SUPERViSOR ROLE - Drive improved results through staff development and training programs. - Provide visible leadership in gaming operation areas. - Ensure compliance with Title 31 requirements and processes. - Responsible for the overall integrity of daily operations. - Present oneself as a Credit to the Company and encourages others to do the same. - Maintain a strong working knowledge of all rules, regulations, procedures, and payouts of all games. Provide feedback as appropriate to Table Games Dealers regarding opportunities for skill development and professional advancement. - Supervise, coach, instruct and direct Table Games Dealers in proper procedures of all aspects of table games operations. - Handle player service issues as needed. - Protect the integrity of all table games. - Administer disciplinary or corrective action, and monitor post-disciplinary performance of team members. - Track patrons’ play. - Develop, implement, and present departmental training programs from time to time as assigned, including but not limited to, organizing and conducting instructional classes designed to develop professional dealing skills. - Recommend, schedule, and conduct training activities. - Protect and preserve the assets of the company. - Provide for the safety of team members including keeping areas clean and free of safety hazards, debris, and litter, and performing all job duties in a safe and responsible manner. - Meet property and department appearance and grooming requirements. - Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner. - Perform other job related and compatible duties as assigned.
Job ID
2021-79493
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-MS-Vicksburg
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming. - Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests. - Maintains knowledge of all aspects of the games dealt. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Conducts assigned game according to procedure. - Ensures appropriate game protection. - Ensures appropriate game pace for all players. - Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience. - Ensures payouts are made quickly and accurately. - Fills and credits tables by verification of cheques. - Opens and closes tables according to established guidelines and procedures. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-83720
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Ameristar Casino Hotel Vicksburg

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