Penn National Gaming, Inc.

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Search Results Page 9 of 34

Job Locations US-MS-Vicksburg
*** $1000 Sign On Bonus *** - Adheres to all departmental and property polIcIes and procedures regardIng guest servIce standards. - Acknowledges, greets, and converses In EnglIsh wIth all guests; offers assIstance and InformatIon to anyone showIng an Interest In gamIng. - ProvIdes fast, flawless, personalIzed servIce to players. - ConsIstently buIlds and maIntaIns rapport wIth guests. - MaIntaIns knowledge of all aspects of the games dealt. - ComplIes wIth all company and departmental polIcIes and procedures, State GamIng RegulatIons, and Internal Controls. - Conducts assIgned game accordIng to procedure. - Ensures approprIate game protectIon. - Ensures approprIate game pace for all players. - ResponsIble for learnIng and beIng famIlIar wIth the property�s other gamIng and entertaInment/servIce actIvItIes In order to provIde accurate InformatIon and enhance guest experIence. - Ensures payouts are made quIckly and accurately. - FIlls and credIts tables by verIfIcatIon of cheques. - Opens and closes tables accordIng to establIshed guIdelInes and procedures. - Performs all other related and compatIble dutIes as assIgned. - MaIntaIns strIct confIdentIalIty In all company matters.
Job ID
2020-76751
Position Type
Regular Full-Time
Category
Hidden (15272)
Casino Property
Ameristar Casino Hotel Vicksburg
Job Locations US-LA-Baton Rouge
- Collects and analyzes data via telephone, junket reps, Credit bureaus, central credit, etc., to determine credit-worthiness based upon information received. - Advises supervisor of patrons requesting credit, limit increases, accounts having returned checks, and/or hotel delinquencies. - Updates Credit information of Pinnacle Entertainment, inc.’s existing Credit customers for evaluation by supervisor. - Supplies monthly reports to supervisor, showing accumulated record of new accounts. - Maintains accurate and complete Credit records - Answers phones and routes incoming calls; opens and routes incoming mail; types memos and letters; and maintains an organized filing system.
Job ID
2021-81998
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provide stellar customer service including participation in and promotion of customer service programs to continuously improve customer service.- Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.- Maintain cleanliness of all areas including picking up litter, emptying wastebaskets, cleaning ashtrays and removal and transport of garbage.- Clean all walls, ceilings, doors, windows, sills, furniture, woodwork, and fixtures in all areas of the facility.- Clean and service restrooms including replenishing bathroom supplies.- Maintain accuracy of restroom sheets after cleaning- Stock and supply all service areas with appropriate cleaning supplies.- Assist all departments by responding to housekeeping calls.- Clean and maintain tables, chairs, fixtures, decor and machines as needed.- Attend all departmental and company training programs or meetings as directed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris and litter.- Meet department uniform, appearance and grooming requirements.- Any job duty needed to promote productivity in the efficient administration of business, or any reasonable request made by your supervisor or management personnel.
Job ID
2021-79132
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment - Operates carpet shampooer and buffer - Ensures appropriate chemicals are used when cleaning and mixes appropriate chemicals- Responsible for moving furniture and cleaning of assigned areas- Maintains and cleans machines after use- Reports any problems to EVS Supervisor- Adheres to all company policies and procedures- Mops, scrubs, rinses and polishes hard floors- Moves, rearranges and cleans furniture- Operates and controls all mechanical equipment including rotary machines, blowers and back vacuums- Recognizes and uses appropriate chemicals- Responsible for providing exceptional Red-Carpet Customer Service to all guests
Job ID
2021-79133
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Plainridge Park Casino
Job Locations US-PA-Philadelphia
- Sustain and create department process models that yield maximum results in department Service Levels, answer rates, handle times, ASA’s and CSAT scores- Proactively determine the contact routing strategies that enhance agent productivity and ensure fast response times for our players week-over-week- Take ownership of unplanned shrink within the department by calculating daily shrink totals, and using the data to identify and address productivity pain points- Use data management products (Tableau, Excel, Google Sheets) to create and distribute agent, team, and overall department performance reports- Determine PX Team Leader coaching routines that include all relevant coaching tools and resources and foster productive coaching interactions with PX Specialists- Use coaching feedback from PX Team Leaders to determine when performance or behavioral correction is necessary- Conduct monthly 1-on-1 meetings with PX Team Leaders to discuss developmental topics and review performance- Approve and contribute to the weekly PX department team meeting agenda and assist the PX Team Leaders with execution of the meetings- Assist PX Team Leaders with building accurate and constructive employee 1-on-1 meetings, mid-year, and end-of-year reviews- Collaborate with Human Resources Manager to effectively handle employee relations concerns in a timely manner and ensure sensitive information is handled responsibly and without risk- Collaborate regularly with location Human Resources Manager and Training Manager to review staffing needs, open requisitions and interview plans and other hiring-related topics- Collaborate with other operational leaders to refine and create the cross-departmental procedures that harmonize employee interactions and get the job done- Provide support for PX Team Leaders when handling escalated player contacts by offering resolution suggestions that will satisfy our players and prevent complaints.- Consistently update player-facing communication touchpoints such as email and chat macros, triggers, first-response messaging, empathy and reassurance statements, and responses to trending tech issues- Limit employee turnover within the department by keeping conscious of employee morale, enabling a safe and inclusive work environment, and implementing and participating in morale building activities and contests- Collaborate bi-weekly with department Training Manager to communicate subject-matter training needs and use open availability to coordinate and new training sessions- Partner with Training Manager as needed to communicate operational changes and ensure that department Knowledge Base and training curriculums remain current.- Conduct quarterly skip-level meetings with PX Specialists to elicit feedback from front line workers and clarify the higher-level direction- Partner with the leaders from Barstool Sports customer support to build resolution processes for overlapping players
Job ID
2021-80015
Position Type
Regular Full-Time
Category
Other
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
- Lead The data science team by providing direction for the data scientists and machine learning engineers- Conceive, plan and prioritize data projects with the Director of Data- Work closely and collaboratively with Data Engineering, Business Intelligence, and many other teams to provide internal data services - Test performance of our products and features to guide the growth and development of the application- Building analytical models and APIs to add data driven features to the application
Job ID
2021-81897
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-MS-Robinsonville
� - ResponsIble for the accuracy and professIonal, profIcIent manner In dealIng a specIfIc table game accordIng to property polIcIes and procedures and In complIance wIth GamIng regulatIon - ProvIdes notIfIcatIon to the Box person or Floor SupervIsor, where applIcable, when decIsIons pertaInIng to the game are requIred - Exchanges currency for gamIng chIps and pay or collect bets accordIng to house rules In an accurate manner. - AdvIses Floor SupervIsor or Manager of any dIsputes or arguments that may arIse durIng the game among players/dealer. - ResponsIble for analyzIng customer play for cheatIng scams and suspIcIous varIatIons In play. - Ensure the safety and securIty of guests and employees. - PayIng wIns. - Supports and maIntaIn courtesy guIdelInes at all tImes. - Promotes outstandIng guest relatIons. - Protects and controls of the game. - Performs other dutIes as assIgned.
Job ID
2020-76101
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
1st Jackpot Casino Tunica
Job Locations US-MS-Vicksburg
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming. - Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests. - Maintains knowledge of all aspects of the games dealt. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Conducts assigned game according to procedure. - Ensures appropriate game protection. - Ensures appropriate game pace for all players. - Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience. - Ensures payouts are made quickly and accurately. - Fills and credits tables by verification of cheques. - Opens and closes tables according to established guidelines and procedures. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-82708
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Ameristar Casino Hotel Vicksburg
Job Locations US-MS-Vicksburg
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming. - Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests. - Maintains knowledge of all aspects of the games dealt. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Conducts assigned game according to procedure. - Ensures appropriate game protection. - Ensures appropriate game pace for all players. - Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience. - Ensures payouts are made quickly and accurately. - Fills and credits tables by verification of cheques. - Opens and closes tables according to established guidelines and procedures. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-81493
Position Type
Regular Full-Time
Category
Hidden (15272)
Casino Property
Ameristar Casino Hotel Vicksburg
Job Locations US-NV-Jackpot
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming. - Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests. - Maintains knowledge of all aspects of the games dealt. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Conducts assigned game according to procedure. - Ensures appropriate game protection. - Ensures appropriate game pace for all players. - Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience. - Ensures payouts are made quickly and accurately. - Fills and credits tables by verification of cheques. - Opens and closes tables according to established guidelines and procedures. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-83444
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Cactus Petes
Job Locations US-IL-Aurora
- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines. - Adheres to all established game procedures, including: - Use of gaming equipment - Providing game security - Money handling - Wager positioning - Verbalizing game - Ability to understand and perform duties in accordance with: - Hollywood Casino Aurora Core Values - Departmental, property, and company policies and standards - illinois Gaming Board requirements - Sarbanes-Oxley - internal Controls - Assists guests in learning games. - Attends departmental and company meetings as required.
Job ID
2021-80115
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines. - Adheres to all established game procedures, including: - Use of gaming equipment - Providing game security - Money handling - Wager positioning - Verbalizing game - Ability to understand and perform duties in accordance with: - Hollywood Casino Aurora Core Values - Departmental, property, and company policies and standards - illinois Gaming Board requirements - Sarbanes-Oxley - internal Controls - Assists guests in learning games. - Attends departmental and company meetings as required.
Job ID
2021-80116
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino Aurora
Job Locations US-MS-Tunica Resorts
Must be able to deal at least two different games including, Blackjack, Roulette, Craps or Carnival Games (three-card Poker, Caribbean Stud Poker, River Boat Poker, 21+3, Flop Poker, etc…).  Must provide prompt, courteous and accurate dealing at assigned table(s) in accordance with established procedures.  Assist guests in understanding the rules and ensure adherence to established policies and procedures.  Maintain the security of assigned game(s) at all times.  Report any safety hazards to assigned Games Supervisor.
Job ID
2021-80219
Position Type
Regular Part-Time
Casino Property
Hollywood Casino Tunica
Job Locations US-LA-Baton Rouge
- Greet guests upon arrival at the table and provide prompt, accurate and courteous service to our customers, while utilizing the highest degree of technical skill in dealing - Explain aspects of various table games to our gaming customer’s - Ensure compliance of company and departmental policies and procedures, state Gaming Regulations and internal controls - Exchanges currency for gaming chips and pay or collects bets quickly and accurately according to departmental procedures - Notifies the Floor Supervisor of any customer needs; i.e. cocktails, host service etc - Reports any unusual situations to the Games Floor Supervisor
Job ID
2021-80321
Position Type
Regular Full-Time
Category
Hidden (15272)
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-IN-Lawrenceburg
- -- $500 SIGN ON BONUS! Limited time only- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming. - Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests. - Maintains knowledge of all aspects of the games dealt. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Conducts assigned game according to procedure. - Ensures appropriate game protection. - Ensures appropriate game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience.- Ensures payouts are made quickly and accurately.- Fills and credits tables by verification of cheques.- Opens and closes tables according to established guidelines and procedures. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-82504
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-LA-Baton Rouge
- Greet guests upon arrival at the table and provide prompt, accurate and courteous service to our customers, while utilizing the highest degree of technical skill in dealing - Explain aspects of various table games to our gaming customer’s - Ensure compliance of company and departmental policies and procedures, state Gaming Regulations and internal controls - Exchanges currency for gaming chips and pay or collects bets quickly and accurately according to departmental procedures - Notifies the Floor Supervisor of any customer needs; i.e. cocktails, host service etc - Reports any unusual situations to the Games Floor Supervisor
Job ID
2021-80320
Position Type
Regular Part-Time
Category
Hidden (15272)
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-PA-Grantville
- The Table Games Dealer is responsible for dealing and conducting table game play while providing and maintaining an atmosphere of professionalism and integrity within the game. - As the Table Games Dealer, you will be responsible for ensuring gaming activity in your assigned table area is being conducted in accordance with all established rules and regulations while maintaining acceptable game pace and security to minimize potential theft. - As part of your Dealer responsibilities you will be required to provide customer service to all guests assuring that their experience is enjoyable and memorable as a means of promoting return visits by the guest. - This position is responsible for directly monitoring casino gaming activity in accordance with all applicable rules and regulations in order to assist in reaching profitability, guest satisfaction, and workforce strength and compliance goals.  - Provide encouragement, sets high expectations, and sets proud and positive examples necessary to ensure a fun, exciting, and professional working environment for our staff and a pleasant and entertaining experience for our guests. - Providing superior customer service in accordance with Red Carpet Service Standards. - Demonstrate knowledge of and the ability to deal table games offered by the casino.  - Reconcile potential conflicts with guests regarding the rules and conduct of game play.  - Responsible for game protection including the identification of potential card counters, game accuracy, and pace of table game play.  - Conduct all procedures associated with opening and closing the shift including preparing dice, cards and associated gaming equipment as well as accuracy completing all table games transactions required.  - Assist in the handling of all guest-related matters with positive outcomes on disagreements in a consistent, professional manner to ensure return visits.  - May be required to perform duties outside of normal job description where, in the Company's judgment, it is necessary in the interest of efficiency, productivity, or improved guest services.  - Participate in ongoing training and successful completion of additional games as deemed necessary. 
Job ID
2021-78522
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-LA-Baton Rouge
- Greet guests upon arrival at the table and provide prompt, accurate and courteous service to our customers, while utilizing the highest degree of technical skill in dealing- Explain aspects of various table games to our gaming customer’s.- Ensure compliance of company and departmental policies and procedures, Missouri Gaming Regulations and internal controls.- Exchanges currency for gaming chips and pay or collects bets quickly and accurately according to departmental procedures.- Notifies the Floor Supervisor of any customer needs; i.e. cocktails, host service etc.- Reports any unusual situations to the Games Floor Supervisor.
Job ID
2020-77151
Position Type
Regular Part-Time
Category
Hidden (15272)
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-IL-Joliet
When a Dealer- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- When acting in the capacity of the Dealer, all essential duties and responsibilities of that position will be assumed by this team member.- Opens game at assigned table, counts contents, verifies count with closing list, inspects cards or dice, and signs off with supervisor.- Deals games, pays out winnings, exchanges currency for chips, and informs guests of game rules.- Changes over deck of cards or dice; inspects and mixes cards.- Verifies bank roll fills with the supervisor and Security personnel.- Ensures protection of game; maintains continuous inspection of cards or dice; ensures betting in compliance with game rules and minimums set.- Close game; sort cards, balance rack, count chips and sign off with the supervisor.- Maintains the honesty and integrity of assigned games, controlling pace.- Assists guest with questions regarding casino activities or refers to appropriate personnel.- Other duties as assigned.When a Games Supervisor- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- When acting in the capacity of the Games Supervisor, all essential duties and responsibilities of that position will be assumed by this team member.- Monitors all pit games in assigned pit.  Maximum number of tables he/she may be responsible for is six (6).- Opens and closes table games in assigned area, verifying count as provided by the Dealer.- Inspects card decks prior to play.- Tracks and records player buy-ins, wins, losses, and bet amounts.- Monitors bets and payouts and corrects as needed.- Completes rating cards for players.- Initiates and verifies fills to tables.- Processes player requests for credit and extends to guest upon approval.- Investigates and resolves guest complaints or concerns in accordance with standard procedures.- Maintains a constant awareness of game integrity and protection.- Counsels, motivates, and instructs assigned personnel in the proper performance of their duties.- Provides complimentary items to guests as requested in accordance with policies and procedures.- Other duties as assigned.
Job ID
2021-82029
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Joliet
Job Locations US-KS-Kansas City
Hollywood Casino Kansas Speedway is currently looking for a Table Games Dealer to join the team.   ESSENTiAL DUTiES AND RESPONSiBiLiTiES - Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members. - Provide accurate and efficient dealing while following proper game procedures. - Perform accurate chip and cash transactions. - Observe or receive wagers from customers and take or pay the appropriate game outcomes. - Maintain game security and protect company assets at all times. - Assist customers in understanding the rules and ensure adherence to established policies and procedures. - Pay winning bets and collect losing bets. - Notify Table Games Leadership immediately of any irregularities or any customer requests which are outside of a Table Games Dealer's authority or knowledge. - Provide customers with information on how to play the game if requested. - Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner. - Perform other job related and compatible duties as assigned.
Job ID
2021-80322
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Kansas Speedway

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