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Hollywood Casino at Kansas Speedway is currently looking for a Casino Beverage Server to join our team. ESSENTiAL DUTiES AND RESPONSiBiLiTiES - Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members. - Resolve service problems according to guidelines. - Appear in publicity photos. - Promote casino events and programs. - Provide fast, friendly, professional beverage service to casino guests; carries full trays on every round. - Monitor guest consumption of alcohol and intervene as needed according to guidelines - Take drink orders, communicates with bartenders, assist in the preparation of drinks and present drinks to guests. - Handle money according to procedure; operate cash register, take money, make change, and make deposits at the end of shift. - Maintains clean and stocked workstation. - Participate as a team member with all servers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation. - Declare tips through time and attendance system at the end of each shift. - Meet department uniform, appearance, and grooming requirements. - Meet attendance guidelines of the job and adhere to regulatory, department, and company policies. - Keep work areas clean and free of safety hazards, debris, and litter. - Perform all job duties in a safe and responsible manner. - Must adhere to regulatory, department and company policies. - Perform other job related and compatible duties as assigned.
Hollywood Casino at Kansas Speedway is currently looking for a Casino Beverage Server to join our team. ESSENTiAL DUTiES AND RESPONSiBiLiTiES - Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members. - Resolve service problems according to guidelines. - Appear in publicity photos. - Promote casino events and programs. - Provide fast, friendly, professional beverage service to casino guests; carries full trays on every round. - Monitor guest consumption of alcohol and intervene as needed according to guidelines - Take drink orders, communicates with bartenders, assist in the preparation of drinks and present drinks to guests. - Handle money according to procedure; operate cash register, take money, make change, and make deposits at the end of shift. - Maintains clean and stocked workstation. - Participate as a team member with all servers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation. - Declare tips through time and attendance system at the end of each shift. - Meet department uniform, appearance, and grooming requirements. - Meet attendance guidelines of the job and adhere to regulatory, department, and company policies. - Keep work areas clean and free of safety hazards, debris, and litter. - Perform all job duties in a safe and responsible manner. - Must adhere to regulatory, department and company policies. - Perform other job related and compatible duties as assigned.
- Provides personalized service and uses guest name- Resolves service problems according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promotes casino events and programs- Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Handles money according to procedure- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor- Maintains clean and stocked workstation
- Provides personalized service and uses guest name - Resolves service problems according to guidelines - Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos - Promotes casino events and programs - Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round - Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Handles money according to procedure - Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor - Maintains clean and stocked workstation
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Provides prompt, courteous beverage refreshment service to casino guests. - Maintains accountability for all cash receipts, complimentary charges, drink tokens, room charges, and issue banks. - Keeps informed of continually changing promotional beverages, events, and services. - Maintains integrity of all financial controls and responsibilities. - interacts with guests and co-workers in a helpful, positive, professional, and friendly manner. - Resolves service issues according to established guidelines. - Serves tables in proper order of arrival with exceptions in common sense situations or as ordered by supervisor. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Provides prompt, courteous beverage refreshment service to casino guests. - Maintains accountability for all cash receipts, complimentary charges, drink tokens, room charges, and issue banks. - Keeps informed of continually changing promotional beverages, events, and services. - Maintains integrity of all financial controls and responsibilities. - interacts with guests and co-workers in a helpful, positive, professional, and friendly manner. - Serves tables in proper order of arrival with exceptions in common sense situations or as ordered by supervisor. - Responsible for additional side work as assigned. - Maintains strict confidentiality in all company matters.
- Provides prompt, courteous beverage refreshment service to casino guests. - Maintains accountability for all cash receipts, complimentary charges, drink tokens, room charges, and issue banks. - Keeps informed of continually changing promotional beverages, events, and services. - Maintains integrity of all financial controls and responsibilities. - interacts with guests and co-workers in a helpful, positive, professional, and friendly manner. - Serves tables in proper order of arrival with exceptions in common sense situations or as ordered by supervisor. - Responsible for additional side work as assigned. - Maintains strict confidentiality in all company matters.
Your daily responsiblities include: - Provides personalized service and uses guest name - Resolves service problems according to guidelines - Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos - Promotes casino events and programs - Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round - Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Handles money according to procedure - Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor - Maintains clean and stocked workstation
- Provides prompt, courteous beverage refreshment service to casino guests. - Maintains accountability for all cash receipts, complimentary charges, drink tokens, room charges, and issue banks. - Keeps informed of continually changing promotional beverages, events, and services. - Maintains integrity of all financial controls and responsibilities. - interacts with guests and co-workers in a helpful, positive, professional, and friendly manner. - Serves tables in proper order of arrival with exceptions in common sense situations or as ordered by supervisor. - Responsible for additional side work as assigned. - Maintains strict confidentiality in all company matters.
- Provides prompt, courteous beverage refreshment service to casino guests. - Maintains accountability for all cash receipts, complimentary charges, drink tokens, room charges, and issue banks. - Keeps informed of continually changing promotional beverages, events, and services. - Maintains integrity of all financial controls and responsibilities. - interacts with guests and co-workers in a helpful, positive, professional, and friendly manner. - Serves tables in proper order of arrival with exceptions in common sense situations or as ordered by supervisor. - Responsible for additional side work as assigned. - Maintains strict confidentiality in all company matters.
- Cleans and sanitizes storage areas. - Rotates stock to ensure freshness of products. - Keeps walk-in, reach-ins, and bar areas cleaned. - Keeps the liquor cage clean and organized, free from boxes. - Checks with food production staff as to all equipment needed and secures. - Coordinates with manager on duty as to upcoming business or cleaning needs.- Sanitizes all equipment for re-supply to kitchen, dining room, and bar areas. - Polices and sanitizes all kitchen, bar, and storage areas and equipment.- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
- Cleans and sanitizes storage areas. - Rotates stock to ensure freshness of products. - Keeps walk-in, reach-ins, and bar areas cleaned. - Keeps the liquor cage clean and organized, free from boxes. - Checks with food production staff as to all equipment needed and secures. - Coordinates with manager on duty as to upcoming business or cleaning needs.- Sanitizes all equipment for re-supply to kitchen, dining room, and bar areas. - Polices and sanitizes all kitchen, bar, and storage areas and equipment.- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
- Consistently prepares breakfast, lunch, dinner, or hor d'oeuvres to standards established by the Executive Chef.- Ensures that work area is kept clean and orderly.- Trains new Bogart's cooks in assigned kitchen.- Must be able to stand a full shift.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere.- Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Operates a cash register/P.O.S. system, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Familiar with restaurant food menu, including description, price, add-ons, and beverages. - gives cash refunds or credit memorandums as directed by supervisor/manager.- Coordinates and controls the flow of the restaurant. - assigns stations to servers and bus persons. - supervises the restaurant in the absence of the restaurant supervisor/manager.- Assists wait staff and bus persons n their duties (e.g., refills water glasses and coffee cups, helps pre-bus and bus tables, attends to guest needs) as necessary, or required.- Resolves service issues according to established guidelines.- Ensures dining and serving areas are set up and maintained according to standard. - knows and promotes current casino events and programs and can give guests directions to all casino areas.- Remains current on all coupons, promotions, and certificates that apply to all food outlets. - answers telephone in a professional manner.- Maintains strict confidentiality in all company matters.
- Other duties as assigned. - Maintains work areas (kitchens, cooking preparation, etc.), equipment (cook stoves, grills, stove hoods, deep fryers, etc.), and utensils in a clean and sanitary manner and in accordance with OSHA and ServSafe standards. - Removes garbage and trash, and places refuse in designated pick up area. - Operates mechanical devices designed to assist such as scrubbers and dishwasher. - Adheres to proper cleanliness and sanitation standards as set forth by ServSafe. - Maintains cleanliness and sanitary conditions in all kitchen areas and food storage areas by steam cleaning mats and other walking surfaces, washing walls, ceilings, and woodwork - Carries or transfers by hand-truck, supplies and equipment between storage and work areas. - Stocks serving stations with utensils. - Maintains safe working conditions and practices in the kitchen and eating area. - Must be presentable when reporting to work, wearing appropriate uniform. Good personal hygiene required. - Initiates a positive guest experience when working any guest contact position by providing a welcome and/or greeting, making eye contact, smiling, and bidding a warm farewell and good luck, etc. - Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow team members.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Responsible for providing friendly, professional, and responsive customer service to Bowling center guests. - Assists players in selecting equipment as needed. - Assigns guests to lanes according to established procedures. - Delivers and retrieves equipment from lanes as directed. - Maintains knowledge of property events, activities, and amenities to ensure personalized guest service. - Assists with the cleanliness and general maintenance of the center. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Creates a positive guest experience. Smiles and is helpful and friendly at all times. - Answers questions, takes responsibility to get answers, and anticipates our guests’ needs and problems. - Greets guest(s) cordially when seated at a table. - Assists guest(s) in any way possible to ensure customer satisfaction. - Adheres to sanitation rules and regulations. - Keeps station stocked with necessary supplies at all times. Maintains inventory of paper goods by keeping shelves organized and notifying Supervisor of need. - Conducts any other related duties as assigned by Supervisor. - Clears and wipes tables and chairs. Wipes down side stations. - Assists servers in resetting their tables as needed. - Breaks down bus pans at dish machine area. - Sorts all items. - Spot sweeps buffet for food debris. - Attends daily pre?shift meeting to communicate business volume, entertainment schedule, and Marketing information to employees. - Provides harmonious working environment while being sensitive to the needs of the employees and the guests. - Ensures that outlet is maintained and clean during all periods of operation.
- Clears and resets tables in accordance with established procedures.- Transports all dirty tableware to designated washing area for cleaning.- Accomplishes all assigned cleaning and maintenance tasks.- Follows prescribed service standards as they apply to the position.- Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow team members.- Any and all duties as assigned by you Manager or a member of management.- Able to lift 25 pounds.
- Remains current on all coupons, promotions, and certificates that apply to the Buffet.- Tracks and assigns seats in accordance with established procedures.- Operates and balances cash register at end of shift.- Must be able to stand for a full shift.- Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow team members.- Any and all duties as assigned by your Manager or a member of management.
- Creates a positive guest experience. Smiles and is helpful and friendly. - Answers any questions, takes responsibility to get answers, and anticipate our guests’ needs and problems. - Takes reservations or seats according to outlet standards. Organizes reservation book as directed by outlet manager. Seats guests upon arrival. - Reduces number of servers on floor when supervisor is not available. - Seats guest according to server rotation as much as possible to ensure equal distribution. - Conducts any other related duties as assigned by Manager. - Completes daily station chart, check control sheets, and labor saved sheet. - Money handling procedures as established in Operational Standards manual must be observed at all times. - Conducts shift change with few to no mistakes, no overages or shortages, as well as ensuring all paperwork is accounted for in the cash drop. - Contacts Manager concerning any breakdowns and malfunctions of the MiCROS systems.