- Adheres to all departmental and property policies and procedures regarding guest service standards. - Cleans machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas. - Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur. - Cleans up any biohazardous materials according to established guidelines. - Removes trash from trash containers and places into the dumpsters. - Familiar with the proper use of cleaning solutions and equipment. - Replaces toilet tissue and refills paper towel dispensers. - Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates. - Cleans all escalators and elevators. - Knows where all facilities in the casino are located. - Straightens chairs as needed. - Removes glasses, cups, paper, and debris from all assigned areas, per procedure. - Adheres to all regulatory, departmental, and company policies and procedures. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.

- Cleaning VLT machines, in between machines, VLT bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas  - Vacuuming carpet, sweeps and mops tile floors, cleans any spills that occur - Cleaning any bio hazardous materials when it occurs  - Removing trash from the trash container and places into the dumpsters - Familiar with the proper use of chemicals and equipment - Responsible for providing exceptional Red Carpet Customer Service to all guests - This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 

- Operating carpet shampooer and buffer - Going up in the high lift to clean ceiling fixtures - Recognizing and ensuring appropriate chemicals are used when cleaning and mixing appropriate chemicals - Moving furniture and cleaning of assigned areas - Maintaining and cleaning machines after use - Reporting any problems to Supervisor - Adhering to all company policies and procedures - Mopping, scrubbing, rinsing and polishing hard floors - Moving, rearranging and cleaning furniture - Operating and controlling all mechanical equipment including rotary machines, blowers and backpack vacuums - Providing exceptional Red Carpet Customer Service to all guests - This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 

This position is responsible for the outside/grounds cleanliness and/or heavy duty cleaning inside casino. inside casino duties include marble and hardwood floor cleaning, high dusting of ledges, general cleaning of restrooms, and carpet shampooing. Outside duties consist of upkeep of all areas around the Greektown Casino-Hotel property.   Essential Functions   - Maintain the highest standards to ensure the quality and the cleanliness in the casino and other required areas - Keep marble and hardwood floors polished and cleaned - Shampoo assigned carpeted areas as assigned - Utilization of specialty equipment to dust high areas - Able to operate lift for high dusting - Deep cleaning of restrooms as assigned - Maintain cleanliness of Greektown Casino-Hotel parking structure - Maintain all grounds/outside entrances leading to casino and other required areas - Maintain equipment and supplies in an orderly manner as instructed by leadership - Report maintenance needs to the EVS team leader on duty - Report emergency repairs or situations to the EVS team leader on duty - Other job-related duties as assigned

- Cleans lobbies, lounges, rest rooms, corridors, elevators, stairways, ramps, Prom areas, and patron parking lot. - Machine sweeps, mops, scrubs, waxes, and polishes floors. - Cleans rugs, carpets, upholstered furniture, and draperies. - Dusts furniture.  Washes walls, ceiling, and woodwork. - Washes window glass, door panels, and sills. - Cleans wall and ceiling fixtures. - Empties wastebaskets and empties and cleans ashtrays.- Transports trash and waste to disposal area. - Replenishes restroom supplies. - Responds to calls for Housekeeping problems (i.e., broken glass, spills, backups, etc.). - Employees may be required to perform duties outside of their normal job descriptions where, in the company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service. - Complies with company policies, all state and federal regulations, and internal controls as relates to this position.

- Resolves ViP guest opportunities, conflicts, and complaints on behalf of the company in a fair and equitable manner. - Develops relationships with ViP players to grow ViP player base and increase company revenues by assuring customer retention and repeat business. - Attracts and manages ViP customers through weekly telemarketing and in-person contact on the casino floor. Exercises discretion to provide ViP guests with hospitality arrangements, including rooms, food, and beverages; assists with special requests. - Devotes significant time to being visible and available on the casino floor in order to meet and greet ViP guests during individual visits, as well as during special events. - Highly knowledgeable of Credit procedures, if applicable. Encourages the use of Credit and may extend lines of Credit when appropriate and permissible by state regulatory law. - Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability, and customer profitability. - Utilizes telemarketing, correspondence, referrals, email, and events to solicit high-value players and grow existing business. - Achieves departmental sales and growth goals. - Develops in-house invitation lists for special events and other significant hosting events. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  - Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs, and enhance customer service levels.  - Utilizes Salesforce (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Salesforce task requirements in a timely manner; reviews all monthly metrics with manager and sets quarterly goals.  - Develops and maintains technical skills to maximize use of patron data systems. - Establishes a direct line of communication with all service departments for the purpose of caring for high-value players. - Monitors patron activity and profitability of all assigned ViP players. - Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc. - Provides assistance at special events as needed. - Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow Hosts. - Provides professional representation on behalf of the company at internal and external meetings and events. - Ensures interactions with internal and external guests follow the guidelines of the customer service program. - Adheres to all Corporate and local policies, procedures, and operating guidelines. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all company matters.

This position will pay a $3,000 sign on bonus to qualified applicants, payable on the HCA payout schedule. - Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines. - Adheres to all established game procedures, including: - Use of gaming equipment - Providing game security - Money handling - Wager positioning - Verbalizing game - Ability to understand and perform duties in accordance with: - Hollywood Casino Aurora Core Values - Departmental, property, and company policies and standards - illinois Gaming Board requirements - Sarbanes-Oxley - internal Controls - Assists guests in learning games. - Attends departmental and company meetings as required.

- Provides accurate and efficient dealing at assigned table game. - Follows game procedures when dealing Blackjack, Craps, Roulette, and any other form or variation of table games.- Provides prompt, courteous, and accurate dealing at assigned table(s). - Adheres to all company and departmental policies and procedures and state regulations as it relates to this position. - Performs accurate chip and cash transactions. - Receives wagers from customers and pays the appropriate game outcomes. - Maintains game security and protects company assets at all times. - Assists customers in understanding the rules and ensures adherence to established policies and procedures.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.

ESSENTiAL DUTiES AND RESPONSiBiLiTiES The following and other duties may be assigned as necessary: - Responsible for supervising F&B areas designated to this role and the overall daily management of a designated shift.  Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. - Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.    - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible. - Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction. - Assists F&B Manager to ensure efficient sanitary and pleasant service for all guests. - Assists in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assist Food & Beverage Manager with administrative duties, as assigned. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.

- Greet guests warmly and promptly with eye contact and enthusiasm per our "Red Carpet Customer Service" guidelines while providing quick and efficient service. - Handle guests' money transactions quickly and efficiently in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Responsible for receiving orders and payments for food, beverage, and retail items in a prompt and courteous manner.   - Responsible for adhering to established cash control policies and procedures within Food & Beverage department at Hollywood Casino. - Knowledge of and strict adherence to PLCB and RG standards. - Accurate and efficient use of POS system. - Keep work area neat; clean and restock assigned station at end of shift to have ready for start of next shift in accordance with Department of Health standards.  Responsible for emptying trash receptacles in accordance with venue guidelines. - Responsible for clearing and sanitizing all tables after the occupying guests vacate them. Responsible for removing dishes from tables and returning to dishwasher. - Maintain communication with servers and inform them when a table in their section has been seated. - Responsible for answering telephones and taking reservations if necessary.  Verify reservation, if required, before seating guests. - Responsible for seating guests according to established rotation procedure, distributing menus, and explaining daily features. - Knowledge of all daily specials and featured menu items and their preparation.  Maintain communication with kitchen regarding "86 board" and availability of featured items. - Handle any guest complaints and resolve them quickly and courteously.  Answer guest questions and direct concerns to appropriate member of management. - Complete knowledge of all menu items and how each item is prepared. - Participate as a team member with all servers, buspersons, cooks, supervisors, and any other casino personnel to ensure efficient operations.

- Greet guests warmly and promptly with eye contact and enthusiasm per our "Red Carpet Customer Service" guidelines while providing quick and efficient service. - Handle guests' money transactions quickly and efficiently in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Responsible for receiving orders and payments for food, beverage, and retail items in a prompt and courteous manner.   - Responsible for adhering to established cash control policies and procedures within Food & Beverage department at Hollywood Casino. - Knowledge of and strict adherence to PLCB and RG standards. - Accurate and efficient use of POS system. - Keep work area neat; clean and restock assigned station at end of shift to have ready for start of next shift in accordance with Department of Health standards.  Responsible for emptying trash receptacles in accordance with venue guidelines. - Responsible for clearing and sanitizing all tables after the occupying guests vacate them. Responsible for removing dishes from tables and returning to dishwasher. - Maintain communication with servers and inform them when a table in their section has been seated. - Responsible for answering telephones and taking reservations if necessary.  Verify reservation, if required, before seating guests. - Responsible for seating guests according to established rotation procedure, distributing menus, and explaining daily features. - Knowledge of all daily specials and featured menu items and their preparation.  Maintain communication with kitchen regarding "86 board" and availability of featured items. - Handle any guest complaints and resolve them quickly and courteously.  Answer guest questions and direct concerns to appropriate member of management. - Complete knowledge of all menu items and how each item is prepared. - Participate as a team member with all servers, buspersons, cooks, supervisors, and any other casino personnel to ensure efficient operations.

- Greet guests warmly and promptly with eye contact and enthusiasm per our "Red Carpet Customer Service" guidelines while providing quick and efficient service. - Handle guests' money transactions quickly and efficiently in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Responsible for receiving orders and payments for food, beverage, and retail items in a prompt and courteous manner.   - Responsible for adhering to established cash control policies and procedures within Food & Beverage department at Hollywood Casino. - Knowledge of and strict adherence to PLCB and RG standards. - Accurate and efficient use of POS system. - Keep work area neat; clean and restock assigned station at end of shift to have ready for start of next shift in accordance with Department of Health standards.  Responsible for emptying trash receptacles in accordance with venue guidelines. - Responsible for clearing and sanitizing all tables after the occupying guests vacate them. Responsible for removing dishes from tables and returning to dishwasher. - Maintain communication with servers and inform them when a table in their section has been seated. - Responsible for answering telephones and taking reservations if necessary.  Verify reservation, if required, before seating guests. - Responsible for seating guests according to established rotation procedure, distributing menus, and explaining daily features. - Knowledge of all daily specials and featured menu items and their preparation.  Maintain communication with kitchen regarding "86 board" and availability of featured items. - Handle any guest complaints and resolve them quickly and courteously.  Answer guest questions and direct concerns to appropriate member of management. - Complete knowledge of all menu items and how each item is prepared. - Participate as a team member with all servers, buspersons, cooks, supervisors, and any other casino personnel to ensure efficient operations.

- Greet guests warmly and promptly with eye contact and enthusiasm per our "Red Carpet Customer Service" guidelines while providing quick and efficient service.- Handle guests' money transactions quickly and efficiently in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.- Responsible for receiving orders and payments for food, beverage, and retail items in a prompt and courteous manner.  - Responsible for adhering to established cash control policies and procedures within Food & Beverage department at Hollywood Casino.- Knowledge of and strict adherence to PLCB and RG standards.- Accurate and efficient use of POS system.- Keep work area neat; clean and restock assigned station at end of shift to have ready for start of next shift in accordance with Department of Health standards.  Responsible for emptying trash receptacles in accordance with venue guidelines.- Responsible for clearing and sanitizing all tables after the occupying guests vacate them. Responsible for removing dishes from tables and returning to dishwasher.- Maintain communication with servers and inform them when a table in their section has been seated.- Responsible for answering telephones and taking reservations if necessary.  Verify reservation, if required, before seating guests.- Responsible for seating guests according to established rotation procedure, distributing menus, and explaining daily features.- Knowledge of all daily specials and featured menu items and their preparation.  Maintain communication with kitchen regarding "86 board" and availability of featured items.- Handle any guest complaints and resolve them quickly and courteously.  Answer guest questions and direct concerns to appropriate member of management.- Complete knowledge of all menu items and how each item is prepared.- Participate as a team member with all servers, buspersons, cooks, supervisors, and any other casino personnel to ensure efficient operations.

Responsible for receiving orders and payments for food, beverage and retail items in a prompt and courteous manner Responsible for adhering to established cash control policies and procedures within Food & Beverage department at Hollywood Casino. Knowledge of and strict adherence to PLCB and RG standards Accurate and efficient use of POS system Keep work area neat, clean and restock assigned station at end of shift to have ready for start of next shift in accordance with Department of Health standards.  Responsible for emptying trash receptacles in accordance with venue guidelines. Responsible for clearing and sanitizing all tables after the occupying guests vacate them.  Responsible for removing dishes from tables and returning to dishwasher Greet and verbally acknowledge each guest and escort to seat promptly  Maintain communication with servers and inform them when a table in their section has been seated Responsible for answering telephones and taking reservations if necessary.  Verify reservation if required, before seating guests Responsible for seating guests according to established rotation procedure, distribute menus, and explain daily features Knowledge of all daily specials and featured menu items and their preparation.  Maintain communication with kitchen regarding "86 board" and availability of featured items Handle any guest complaints and resolves them quickly and courteously.  Answer guest questions and directs concerns to appropriate member of management  Complete knowledge of all menu items and how each item is prepared Participate as a team member with all servers, buspersons, cooks, supervisors, and any other casino personnel to ensure efficient operations

Responsible for receiving orders and payments for food, beverage and retail items in a prompt and courteous manner Responsible for adhering to established cash control policies and procedures within Food & Beverage department at Hollywood Casino. Knowledge of and strict adherence to PLCB and RG standards Accurate and efficient use of POS system Keep work area neat, clean and restock assigned station at end of shift to have ready for start of next shift in accordance with Department of Health standards.  Responsible for emptying trash receptacles in accordance with venue guidelines. Responsible for clearing and sanitizing all tables after the occupying guests vacate them.  Responsible for removing dishes from tables and returning to dishwasher Greet and verbally acknowledge each guest and escort to seat promptly  Maintain communication with servers and inform them when a table in their section has been seated Responsible for answering telephones and taking reservations if necessary.  Verify reservation if required, before seating guests Responsible for seating guests according to established rotation procedure, distribute menus, and explain daily features Knowledge of all daily specials and featured menu items and their preparation.  Maintain communication with kitchen regarding "86 board" and availability of featured items Handle any guest complaints and resolves them quickly and courteously.  Answer guest questions and directs concerns to appropriate member of management  Complete knowledge of all menu items and how each item is prepared Participate as a team member with all servers, buspersons, cooks, supervisors, and any other casino personnel to ensure efficient operations 

- Takes orders and serves drinks to customers.  includes icing glasses, finishing setups, and garnishing as necessary.  Ensures hot beverages are hot when served and frozen beverages are frozen. - Collects proper money for these beverages. - Cleans and maintains station: removes trash, removes empty cups or bottles, pushes in chairs, etc.  Must constantly pre-bus station.  Follows Health and Safety Rules. - Must become trained and certified in TiPS. - Knows hours of all Food and Beverage outlets and memorizes their food items to have ability to inform guests when asked. - Knows all drink prices. - Does public relations for the company: sells the casino and landing (i.e., knows their respective products and up sells), and answers guest questions. - Performs side work; makes coffee, stocks and cleans waitress station, cleans work area, etc. - Verifies guest is of legal drinking age when unsure. - Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.

- Takes orders and serves drinks to customers.  includes icing glasses, finishing setups, and garnishing as necessary.  Ensures hot beverages are hot when served and frozen beverages are frozen. - Collects proper money for these beverages. - Cleans and maintains station: removes trash, removes empty cups or bottles, pushes in chairs, etc.  Must constantly pre-bus station.  Follows Health and Safety Rules. - Must become trained and certified in TiPS. - Knows hours of all Food and Beverage outlets and memorizes their food items to have ability to inform guests when asked. - Knows all drink prices. - Does public relations for the company: sells the casino and landing (i.e., knows their respective products and up sells), and answers guest questions. - Performs side work; makes coffee, stocks and cleans waitress station, cleans work area, etc. - Verifies guest is of legal drinking age when unsure. - Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.

- Operates cash register: takes money from customers and counts back the appropriate change. - Counts money in register before and after each shift. - Prepares food such as hot dogs and brats. - Cleans and sanitizes working/kitchen areas in outlets: mops floors, cleans equipment, etc. - Serves food to customers. - Stocks all supplies (i.e., food, paper products, etc.) for next shift.- Cleans tables in dining areas. - Preps required food needed for deli operations. - Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.

- Polices areas from previous shift. - Checks with food production people as to all equipment needed and secure. - Coordinates with manager on duty as to upcoming business. - Cleans and sanitizes all kitchen storage areas. - Cleans and sanitizes all equipment. - Sets up dishwasher machine by reading instructions on machine or by asking Chef or supervisor for assistance according to manufacturer’s standards. - The dishwasher will clean the dish washing equipment and working area when necessary. - Cleans work areas, sweeps and mops all kitchen floors, walk-ins, employee lounge, and other designated kitchen equipment and fixtures. - Washes dishes: stacks dishes and runs through dish machine, scrubs pans, puts dishes away. - Cleans the kitchen: sweeps and mops floors, empties trash, changes water in and de-limes dish machine, washes walls and baseboards, scrubs sinks, etc. - Responsible for cleaning and upkeep on kitchen equipment (i.e., ovens, steamers, etc.). - Keeps records of broken dishes and makes sure glass is disposed of properly, as needed. - Maintains cleanliness of the storeroom walkways and Food and Beverage hallways. - Closes the dish room when necessary. - Completes opening and closing side duties completely. - Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.

- Maintains engineering for HVAC, ductwork, piping, plumbing, and fire protection.- Reviews assigned work orders and determines work priorities.- Installs machines, tools, and equipment to ensure continuous operations.- Inspects kitchen machines and equipment for conformance with operational standards.- Inspects, repairs, and adjusts HVAC equipment.- Repairs, rods, cleans, adjusts, and removes plumbing fixtures, line vents, and/or drains as needed, to ensure proper operation and sanitation.- Makes minor electrical repairs including but not limited to repair and replacement of outlets, light fixtures, and equipment.- Adheres to departmental quality standards.- Follows all safety rules.- Adheres to all regulatory, departmental, and company policies and procedures.- Performs preventive maintenance to equipment on a scheduled basis.- Assists with snow removal.- Responds to maintenance calls.- Maintains strict confidentiality in all company matters.