Penn National Gaming, Inc.

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Search Results Page 9 of 49

Job Locations US-LA-Lake Charles
- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the company in a fair and equitable manner.- Develops relationships with players to grow customer base and increase company revenues by assuring customer retention and repeat business.- Attracts and manages customers through weekly telemarketing and in-person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages; assists with special requests.- Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the player rewards program.- Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits, as well during special events.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability, and customer profitability.- Utilizes telemarketing, correspondence, referrals, email, and events to solicit and grow existing business.- Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Attends and aids in the coordination of special events.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Utilizes Salesforce (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Salesforce task requirements in a timely manner; reviews all monthly metrics with manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for a variety of levels of players.- Monitors patron activity and profitability of all assigned players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Provides professional representation on behalf of the company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of the customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all company matters.
Job ID
2020-77070
Position Type
Regular Full-Time
Category
Hidden (197501)
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-MS-Vicksburg
Job ID
2021-79336
Position Type
Regular Full-Time
Casino Property
Ameristar Casino Hotel Vicksburg
Job Locations US-MO-Riverside
SUMMARYThe Casino Host (Asian Market) position is responsible for developing and maintaining valuable relationships with the Asian Market players, specifically from the Chinese Market, with priority concentration in driving revenue while marketing our gaming product and bringing in new higher-valued Asian clientele.  ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide stellar customer service while developing and maintaining current Asian Market player relationships. - Identify and develop professional relationships with new and first-time Asian Market guests. - To have the ability to learn and manage Asian Market guest tours of our facilities and furthering Asian guest education of the mychoice program benefits. - Assist in addressing and translation of guest issues, conflicts or complaints on behalf of the Company in a fair and equitable manner. - Attract and manage Asian customers through weekly telemarketing and in-person contacts on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and special requests. - Properly administer and account for comps using sound discretion for the purpose of increasing gaming and generating revenue. - Highly knowledgeable of credit procedures, if applicable. Encourage the use of credit and may assist in the extend of line of credit when appropriate and permissible by state regulatory law. - Responsible for the development and assisting in operation of events or promotions, gaming and non-gaming, for the purpose of increasing and generating revenue, for Asian Market players. - Required to spend time in developing loyalty with Asian Market guests through having meals together and at other events and/or activities on-site or off-site. - Must be responsible for promoting a positive influence in the local, relatable community and participating in company-sponsored events.- Required to be present at relatable off-property events in the community including but not limited to golfing events; trade shows; store openings and dinner parties.- Must be able to travel in the metro Kansas City area and other Penn National Gaming properties throughout the United States at least once per quarter.- Be present at all outlets especially the Casino floor or areas where guests are present in a quantity of sufficient time to provide quality service.- Analyze data as needed for determination of “high end” players and be able to use Tableau and other casino programs to determine value of players in order to issue discretionary comps, hotel reservations or others based off of guest’s gaming activities. - Maintain relationships with valued guests through professional, telephone, email, direct mail and in person.- Ensure ability to meet given goals and milestones each quarter. - Review and manage dormant accounts. Compile data reports as needed to efficiently administer host activities.  Make sound decisions regarding what segment of players should be included in hosted activities for the purpose of increasing gaming and generating revenue.- Maintain the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc. - Address and manage complaints, grievances or concerns from team members and patrons and support quality customer service.- Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.- Support, implement, administer and manage standards of excellence among team members.- Understand and adhere to regulatory, department and company policies and procedures.- Make determinations regarding types of materials, supplies, or tools to be used and account for financial expenditures of any such purchases.- Effectively manage departmental and company expenses including player development budgeting.- Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction.- Protect and preserve assets of the company.- Understand and adhere to all bargaining unit agreements.- Meet grooming and appearance requirements, specifically appearing professional at all times.- Meet attendance guidelines.- Comply with all reasonable requests made by management. 
Job ID
2020-75674
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Argosy Casino Hotel & Spa Riverside
Job Locations US-WV-Charles Town
- Cleans bathrooms and replenishes supplies.- Maintains offices, hallways, lobbies, lounges, rest rooms, corridors, elevators, stairways, escalators and VLT Machines other work areas. - Dusts high areas, including televisions, plants, plexi-glass panels and tops of VLT machines. - Performs preventative maintenance on all janitorial equipment. - Sweeps and picks trash off floors, including entrances and apron. - Cleans spills. - Wipes off VLT Machines and cleans between them. - Washes windows, door panels, and sills. - Empties wastebaskets, and empties and cleans ashtrays, including those at entrances and on the apron. - Dry cleans carpets. - Cleans mirrored ceilings. - Keeps storage rooms clean and organized. - Delivers cleaning and paper supplies. - Answers guest's questions about the facility. - You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests.  This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.
Job ID
2021-79065
Position Type
Regular Part-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-IN-Lawrenceburg
- Assists in any repair or maintenance of the facility as reasonably required.- Assists in fueling the vessel: follows fuel transfer procedures.- Maintains a clean, safe workplace.- Assists the Maintenance department when directed by the Facility Engineer.- Responsible for general plumbing and electrical repairs and maintenance.- Performs general HVAC system maintenance, including repairing and cleaning units, changing filters, and lubricating parts.- Responsible for general maintenance on all EVS and F&B equipment.- Conducts daily inspection rounds of facility.- Assists with manning of EOS – Emergency Operation Station as needed. Basic knowledge of monitoring equipment (e.g., Prism system, Strain Gage system, and Fire Alarm panel).- Responds to all emergencies (e.g., fire, emergency evacuation, search, man overboard). Responsible for donning of fire gear and launching of rescue boats.- Reports to the Casino Engineering Supervisor any hazardous or threatening condition.- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff.- Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Job ID
2020-76403
Position Type
Regular Part-Time
Category
Facilities & Marine
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-IL-Aurora
The following and other duties may be assigned as necessary: - Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department.  Provides oversight for all games, game protection, and overall operation of the Table Games/Slots operations on their shift.  Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.  - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.   - Provides oversight for the gaming floor on their assigned shift.   - Effectively handles customer concerns and requests. - Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers.  - Responsible for the accountability of the chips, cards, dice and all other gaming equipment. - Verifies table inventories and effectively manages table limits. - Assists with overall strategies for customer service, revenue growth, and expense management in order to maximize profitability. - Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances.  - Assists with the overall integrity of daily Table Games and/or Slot operations.  - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters. 
Job ID
2021-78741
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Aurora
Job Locations US-MS-Bay St Louis
- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the departments for which this position is responsible.- Assists in development of overall strategic plan and directs the ongoing operations of our slots, table games and poker business.- Works closely to develop, implement, and oversee overall strategies for customer  service, games layout and mix, revenue growth, scheduling and expense  management in order to maximize profitability.- Drives improved results through staff development and training programs, and established methods, procedures and guidelines to maintain desired standards, and high quality service, then monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result- Responsible for ensuring optimal operations and consistent high quality standards in areas of responsibility during all business hours.- Maintains vendor relationships and manages implementation of new table games.- Management accountability for all s for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation.- Responsible for the overall integrity of daily operations. Models regulatory, departmental and company policies and procedures.- Performs all other related and compatible duties as assigned.- Any and all duties as assigned by the Vice President of Operations.
Job ID
2021-78463
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Vicksburg
- Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino.- Adhere to established department and property policies and procedures regarding guest service standards.- This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty.- Assure the securing of company funds, provide accurate and courteous guest service.- Redeem coins/tokens, cash checks, and supply information to guests.- Maintain and assure the proper routing of the department’s paperwork.- Responsible for the movement and protection of company funds. This includes repeated lifting up to 35 lb. and pushing/pulling 500 lb. cart.- Maintain communication with all departments, Team Members and guests to ensure positive experiences.- Maintain a high level of personal integrity and moral conduct free of questionable association.- Be prepared to work in adverse conditions, over-time, nights, weekends and holidays.- Obey the rules policies and procedures of Ameristar Casino Vicksburg and the department.- Maintain uniform in order to present a neat, clean and professional appearance.- May perform duties in any functional area of the Cage operations department, including but not limited to Cage banks.- Provide an outlet of sales and redemption of coin and chips for internal and external guests (ex., general cashier, main bank, fill bank and jackpot/fill window).- Maintain a neat, safe and organized work Ameristar.- Observe and follow all safety rules and regulations of Ameristar Casino Vicksburg.- Implement and maintain a working knowledge of the Ameristar Casino Vicksburg, System of Internal Controls and Star Service Standards as well as Federal Currency Transaction Reporting Laws as they pertain to casinos.     - All other duties as assigned.
Job ID
2021-78706
Position Type
Regular Full-Time
Category
Hidden (8743)
Casino Property
Ameristar Casino Hotel Vicksburg
Job Locations US-MS-Vicksburg
- Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino.- Adhere to established department and property policies and procedures regarding guest service standards.- This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty.- Assure the securing of company funds, provide accurate and courteous guest service.- Redeem coins/tokens, cash checks, and supply information to guests.- Maintain and assure the proper routing of the department’s paperwork.- Responsible for the movement and protection of company funds. This includes repeated lifting up to 35 lb. and pushing/pulling 500 lb. cart.- Maintain communication with all departments, Team Members and guests to ensure positive experiences.- Maintain a high level of personal integrity and moral conduct free of questionable association.- Be prepared to work in adverse conditions, over-time, nights, weekends and holidays.- Obey the rules policies and procedures of Ameristar Casino Vicksburg and the department.- Maintain uniform in order to present a neat, clean and professional appearance.- May perform duties in any functional area of the Cage operations department, including but not limited to Cage banks.- Provide an outlet of sales and redemption of coin and chips for internal and external guests (ex., general cashier, main bank, fill bank and jackpot/fill window).- Maintain a neat, safe and organized work Ameristar.- Observe and follow all safety rules and regulations of Ameristar Casino Vicksburg.- Implement and maintain a working knowledge of the Ameristar Casino Vicksburg, System of Internal Controls and Star Service Standards as well as Federal Currency Transaction Reporting Laws as they pertain to casinos.     - All other duties as assigned.
Job ID
2021-78317
Position Type
Regular Part-Time
Category
Hidden (8743)
Casino Property
Ameristar Casino Hotel Vicksburg
Job Locations US-MS-Vicksburg
- Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino.- Adhere to established department and property policies and procedures regarding guest service standards.- This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty.- Assure the securing of company funds, provide accurate and courteous guest service.- Redeem coins/tokens, cash checks, and supply information to guests.- Maintain and assure the proper routing of the department’s paperwork.- Responsible for the movement and protection of company funds. This includes repeated lifting up to 35 lb. and pushing/pulling 500 lb. cart.- Maintain communication with all departments, Team Members and guests to ensure positive experiences.- Maintain a high level of personal integrity and moral conduct free of questionable association.- Be prepared to work in adverse conditions, over-time, nights, weekends and holidays.- Obey the rules policies and procedures of Ameristar Casino Vicksburg and the department.- Maintain uniform in order to present a neat, clean and professional appearance.- May perform duties in any functional area of the Cage operations department, including but not limited to Cage banks.- Provide an outlet of sales and redemption of coin and chips for internal and external guests (ex., general cashier, main bank, fill bank and jackpot/fill window).- Maintain a neat, safe and organized work Ameristar.- Observe and follow all safety rules and regulations of Ameristar Casino Vicksburg.- Implement and maintain a working knowledge of the Ameristar Casino Vicksburg, System of Internal Controls and Star Service Standards as well as Federal Currency Transaction Reporting Laws as they pertain to casinos.     - All other duties as assigned.
Job ID
2021-78704
Position Type
Regular Part-Time
Category
Hidden (8743)
Casino Property
Ameristar Casino Hotel Vicksburg
Job Locations US-MS-Vicksburg
- Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino.- Adhere to established department and property policies and procedures regarding guest service standards.- This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty.- Assure the securing of company funds, provide accurate and courteous guest service.- Redeem coins/tokens, cash checks, and supply information to guests.- Maintain and assure the proper routing of the department’s paperwork.- Responsible for the movement and protection of company funds. This includes repeated lifting up to 35 lb. and pushing/pulling 500 lb. cart.- Maintain communication with all departments, Team Members and guests to ensure positive experiences.- Maintain a high level of personal integrity and moral conduct free of questionable association.- Be prepared to work in adverse conditions, over-time, nights, weekends and holidays.- Obey the rules policies and procedures of Ameristar Casino Vicksburg and the department.- Maintain uniform in order to present a neat, clean and professional appearance.- May perform duties in any functional area of the Cage operations department, including but not limited to Cage banks.- Provide an outlet of sales and redemption of coin and chips for internal and external guests (ex., general cashier, main bank, fill bank and jackpot/fill window).- Maintain a neat, safe and organized work Ameristar.- Observe and follow all safety rules and regulations of Ameristar Casino Vicksburg.- Implement and maintain a working knowledge of the Ameristar Casino Vicksburg, System of Internal Controls and Star Service Standards as well as Federal Currency Transaction Reporting Laws as they pertain to casinos.     - All other duties as assigned.
Job ID
2021-77675
Position Type
Regular Part-Time
Category
Hidden (8743)
Casino Property
Ameristar Casino Hotel Vicksburg
Job Locations US-MS-Vicksburg
- Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino.- Adhere to established department and property policies and procedures regarding guest service standards.- This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty.- Assure the securing of company funds, provide accurate and courteous guest service.- Redeem coins/tokens, cash checks, and supply information to guests.- Maintain and assure the proper routing of the department’s paperwork.- Responsible for the movement and protection of company funds. This includes repeated lifting up to 35 lb. and pushing/pulling 500 lb. cart.- Maintain communication with all departments, Team Members and guests to ensure positive experiences.- Maintain a high level of personal integrity and moral conduct free of questionable association.- Be prepared to work in adverse conditions, over-time, nights, weekends and holidays.- Obey the rules policies and procedures of Ameristar Casino Vicksburg and the department.- Maintain uniform in order to present a neat, clean and professional appearance.- May perform duties in any functional area of the Cage operations department, including but not limited to Cage banks.- Provide an outlet of sales and redemption of coin and chips for internal and external guests (ex., general cashier, main bank, fill bank and jackpot/fill window).- Maintain a neat, safe and organized work Ameristar.- Observe and follow all safety rules and regulations of Ameristar Casino Vicksburg.- Implement and maintain a working knowledge of the Ameristar Casino Vicksburg, System of Internal Controls and Star Service Standards as well as Federal Currency Transaction Reporting Laws as they pertain to casinos.     - All other duties as assigned.
Job ID
2020-77602
Position Type
Regular Part-Time
Category
Hidden (8743)
Casino Property
Ameristar Casino Hotel Vicksburg
Job Locations US-MS-Vicksburg
- Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino.- Adhere to established department and property policies and procedures regarding guest service standards.- This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty.- Assure the securing of company funds, provide accurate and courteous guest service.- Redeem coins/tokens, cash checks, and supply information to guests.- Maintain and assure the proper routing of the department’s paperwork.- Responsible for the movement and protection of company funds. This includes repeated lifting up to 35 lb. and pushing/pulling 500 lb. cart.- Maintain communication with all departments, Team Members and guests to ensure positive experiences.- Maintain a high level of personal integrity and moral conduct free of questionable association.- Be prepared to work in adverse conditions, over-time, nights, weekends and holidays.- Obey the rules policies and procedures of Ameristar Casino Vicksburg and the department.- Maintain uniform in order to present a neat, clean and professional appearance.- May perform duties in any functional area of the Cage operations department, including but not limited to Cage banks.- Provide an outlet of sales and redemption of coin and chips for internal and external guests (ex., general cashier, main bank, fill bank and jackpot/fill window).- Maintain a neat, safe and organized work Ameristar.- Observe and follow all safety rules and regulations of Ameristar Casino Vicksburg.- Implement and maintain a working knowledge of the Ameristar Casino Vicksburg, System of Internal Controls and Star Service Standards as well as Federal Currency Transaction Reporting Laws as they pertain to casinos.     - All other duties as assigned.
Job ID
2020-76063
Position Type
Regular Part-Time
Category
Hidden (8743)
Casino Property
Ameristar Casino Hotel Vicksburg
Job Locations US-MS-Vicksburg
- Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino.- Adhere to established department and property policies and procedures regarding guest service standards.- This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty.- Assure the securing of company funds, provide accurate and courteous guest service.- Redeem coins/tokens, cash checks, and supply information to guests.- Maintain and assure the proper routing of the department’s paperwork.- Responsible for the movement and protection of company funds. This includes repeated lifting up to 35 lb. and pushing/pulling 500 lb. cart.- Maintain communication with all departments, Team Members and guests to ensure positive experiences.- Maintain a high level of personal integrity and moral conduct free of questionable association.- Be prepared to work in adverse conditions, over-time, nights, weekends and holidays.- Obey the rules policies and procedures of Ameristar Casino Vicksburg and the department.- Maintain uniform in order to present a neat, clean and professional appearance.- May perform duties in any functional area of the Cage operations department, including but not limited to Cage banks.- Provide an outlet of sales and redemption of coin and chips for internal and external guests (ex., general cashier, main bank, fill bank and jackpot/fill window).- Maintain a neat, safe and organized work Ameristar.- Observe and follow all safety rules and regulations of Ameristar Casino Vicksburg.- Implement and maintain a working knowledge of the Ameristar Casino Vicksburg, System of Internal Controls and Star Service Standards as well as Federal Currency Transaction Reporting Laws as they pertain to casinos.     - All other duties as assigned.
Job ID
2020-76062
Position Type
Regular Part-Time
Category
Hidden (8743)
Casino Property
Ameristar Casino Hotel Vicksburg
Job Locations US-CO-Black Hawk
- Provides excellent customer service to all guests, customers, and employees. - Secures company funds; follows internal controls related to position. - Redeems coins/tokens, cashes checks, and supplies information to guests. - Maintains and ensures the proper routing of the department’s paperwork. - Balances the window impress total, sell checks and chips, and coins/tokens to the main banker. - Maintains communication with all departments, team members, and guests to ensure positive experiences. - Maintains a high level of personal integrity and moral conduct free of questionable association. - Provides an outlet of sales and redemption of coin and chips for internal and external guests (e.g., general cashier, main bank, fill bank and jackpot/fill window). - Maintains a neat, safe, and organized work area. - Adheres to regulatory, departmental, and company policies and procedures.
Job ID
2021-78849
Starting Salary
USD $14.00/Hr.
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-CO-Black Hawk
- Provides excellent customer service to all guests, customers, and employees. - Secures company funds; follows internal controls related to position. - Redeems coins/tokens, cashes checks, and supplies information to guests. - Maintains and ensures the proper routing of the department’s paperwork. - Balances the window impress total, sell checks and chips, and coins/tokens to the main banker. - Maintains communication with all departments, team members, and guests to ensure positive experiences. - Maintains a high level of personal integrity and moral conduct free of questionable association. - Provides an outlet of sales and redemption of coin and chips for internal and external guests (e.g., general cashier, main bank, fill bank and jackpot/fill window). - Maintains a neat, safe, and organized work area. - Adheres to regulatory, departmental, and company policies and procedures.
Job ID
2021-78708
Starting Salary
USD $14.00/Hr.
Position Type
Regular Part-Time
Category
Accounting & Finance
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-NV-Jackpot
- To provide outstanding guest service, both internal and external. - Safeguard company funds while maintaining accurate accountability of funds and to promote the facilities, services, programs, and events of the Cactus Petes properties. - Adhere to established department and property policies and procedures regarding guest service standards. - This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty. - Must maintain the strictest confidence of any and all confidential information disclosed by any Cactus Petes entity or by a guest of Cactus Petes Casinos. - Redeem coins, tickets, chips and cash guest checks. - Maintain and assure the proper handling and routing of all paperwork. - Assist guests in completing mychoice - Enter membership information into computer. - Perform data entry for current events into event codes. - issue replacements cards for guests. - Assist in Marketing promotions and player events involving the promotions department and mychoice. - Assist members with point redemption for cash back and if available, various merchandise. - Support back office, Casino Services Manager, Executive Hosts and Marketing Department. - Resolve any guest problem or perceived inconvenience both positive and negative in nature. - Assist in meeting arriving bus groups. - Act as “Sales Representative” and central information center for the property, usually being the first contact by guests. - Conduct paging in Casino when requested. - Provide complimentaries when play warrants. - Be familiar with the safe handling of cleaning product, equipment, and supplies. - Respond to reasonable guest requests or place guest in contact with appropriate person for assistance.
Job ID
2020-77363
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Cactus Petes
Job Locations US-MS-Bay St Louis
- Greets guest in a friendly, appropriate manner.- Operate cash register, accounting for all monies, coupons, comps, and receipts at the end of shift.- Remain current on all coupons, promotions, and certificates that apply to all Food and Beverage outlets.- Expedite food purchases to our guests in an appropriate, timely manner as requested.- Use front line checklist to restock inventory as needed.- Maintain cleanliness and sanitary conditions of the dining area.- Accomplish all assigned cleaning and general maintenance tasks.- Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.
Job ID
2021-78616
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Responsible for learning and being familiar with the facility’s room outlets, and for being able to answer general questions regarding the property.- Reads food orders from computer printouts and prepares food items according to established menu plans.- Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.- Washes, slices, peels, and/or cuts various foods to prepare for cooking or serving.- Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.- Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines.- Coordinates with and communicates orders to dining room staff.- Prepares all food items accurately in a timely manner.- Completes all assigned prep items as written on prep sheet.- Uses and maintains all assigned areas and equipment in a sanitary, safe, and effective manner.- Observes and enforces Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment. - Attends company training programs as scheduled.- Assists in training new Cooks.- Completes opening, closing, and other side duties as assigned by the supervisors.- Communicates as needed with Lead Cook and Sous Chefs.- Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and departmental standards.- Maintains strict confidentiality in all company matters.
Job ID
2021-77833
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-WV-Charles Town
Job ID
2021-79091
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Charles Town Races

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