Penn National Gaming, Inc.

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Search Results Page 71 of 72

Job Locations US-PA-Wyomissing
SUMMARYThe User Experience (UX) Lead is responsible for delivering a best in class user experience for users of Penn’s new mychoice Rewards loyalty app.  In this capacity the successful candidate will partner with product, engineering, marketing, creative and casino operations teams to understand business objectives, refine scope, clarify requirements, ensure technical feasibility, and collaborate to deliver intuitive, compelling, and high-performing user experience designs.  Key responsibilities for this role include, but is not limited to, the creation and socialization of journey maps, wireframes, information architectures and prototypes as vehicles of collaboration to support an iterative design process.  ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for executing and managing the entire UX design process from strategy to delivery.- Establishes, promotes, and enforces the use of generally accepted mobile UX design standards and effective design processes- Collaborates with internal stakeholders to clearly understand business objectives, success criteria and feature requirements for new mobile app capabilities.- Translates business objectives and capability requirements into designs that illustrate simplicity despite system complexity.- Creates instant tangibility of features/functions for the team and stakeholders through storytelling and rapid prototyping methods, ranging from paper sketching to digital prototyping.- Serves as a champion for the User Centered Design process.- Creates journey maps, user flows, wireframes, prototypes, and mock-ups to convey the user experience vision.- Leads design sprints and workshops that include engineers, product managers and creative designers to solicit input and promote alignment.- Mentors and coaches other team members to help further their growth and understanding of UX principles.- Works closely with front-end engineers to ensure design requirements are met.- Communicates, supports, and upholds design rationale effectively to key stakeholders, product managers, and engineers that may not possess design expertise.- Remains current of emerging processes, tools, and trends within the UX space and adapts to them quickly.- Maintains strict confidentiality in all departmental and company matters.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management.
Job ID
2021-81940
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Penn National Gaming, Inc.
Job Locations US-PA-Philadelphia
Role and Responsibilities:- Collaborate with teams to create research plans that align with the business goals and timelines.- Recruit end-users for user testing.- Scope, plan and execute research methods (qualitative, some quantitative) such as card sorting, surveys, moderated and unmoderated interviews, and usability testing with minimal direction.- Extract and synthesize data to effectively communicate with and present findings to a variety of audiences.- Use research insights to develop personas, journey maps, and process flows, among others.
Job ID
2021-82161
Position Type
Regular Full-Time
Category
Interactive Gaming & Product/Project Management
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
- Use writing and editing skills to write text in UI components that are easy to digest, understand, and read.- Facilitate user navigation, as well as onboarding, error messages, instructional materials, and other elements of the end-to-end user experience, with well-crafted content.- Coordinate and keep cohesive narratives across all digital touchpoints within the product and across cross-functional teams.- Define best practices for user interface writing and content strategy principles.
Job ID
2021-82034
Position Type
Regular Full-Time
Category
Interactive Gaming & Product/Project Management
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Washington
- Provide valet service as required- Park, retrieve and push/pull vehicles- Be accountable for all guest vehicles and keys in your possession- Ensure all guest needs are taken care of in a timely and courteous manner- Ensure all monetary transactions are accounted for on your shift- Possess and maintain a valid driver’s license, and have an accident free driving history at least one year prior to hire date.- Must be licensable by the PGCB- Must be at least 18 years of age- Perform other job related duties as assigned
Job ID
2021-79228
Position Type
Regular Full-Time
Category
Transportation & Valet
Casino Property
The Meadows Casino Racetrack
Job Locations US-PA-Washington
- Provide valet service as required- Park, retrieve and push/pull vehicles- Be accountable for all guest vehicles and keys in your possession- Ensure all guest needs are taken care of in a timely and courteous manner- Ensure all monetary transactions are accounted for on your shift- Possess and maintain a valid driver’s license, and have an accident free driving history at least one year prior to hire date.- Must be licensable by the PGCB- Must be at least 18 years of age- Perform other job related duties as assigned
Job ID
2021-79261
Position Type
Regular Part-Time
Category
Transportation & Valet
Casino Property
The Meadows Casino Racetrack
Job Locations US-MS-Biloxi
- Delivers and retrieves guest's vehicles to and from casino/hotel front entrance and valet parking lot.- Runner must run to the valet lot and bring the vehicle to the Casino/Hotel entrance.- Locks vehicle and gives keys to dispatch.- Adheres to all company and departmental policies, procedures and safety standards.- Must have a clean and neat appearance. Must maintain a valid driver’s license in your state of residence and maintain a clean driving record.  Must have driver’s license on their person at all times.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow cast members.- Any and all duties as assigned by your Supervisor or a member of management.
Job ID
2021-78612
Position Type
Regular Part-Time
Category
Transportation & Valet
Casino Property
Boomtown Casino Biloxi
Job Locations US-LA-Baton Rouge
- Greets customer, transports luggage to and from vehicle to guest rooms, parks and retrieves customer’s passenger vehicles while creating a seamless customer service experience with an upbeat and positive attitude - initiates and engages in conversations with guests on all services across the company properties including restaurants, entertainment, promotions and events - Accurately completes Luggage tags and Valet tickets which includes inspection of vehicle for prior damage - Answers valet phone and responds to luggage room calls and expedited car retrieval service from Casino Operations - Practices lateral service by stepping out of normal job description to help guests and co-workers, when business allows. - This includes, but is not limited to, driving shuttles and working in coat check - Consistently maintains an upbeat and positive attitude with guests and co-workers - Consistently practices a sense of urgency throughout entire shift to include sprinting to and from Valet lot and in all other job duties - Adheres to regulatory, safety, departmental and company policies, including Department of Transportation - Supports safety and accident prevention programs - Presents oneself as a Credit to Company and encourages others to do the same - Performs all other related and compatible duties as assigned
Job ID
2020-77406
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-LA-Lake Charles
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets arriving and departing guests.- Parks guest vehicles in specified areas in an efficient and safe manner.- Retrieves customer vehicles from specified areas in an efficient and safe manner.- Performs drive-and-park assignments per department policies and procedures.- Promptly reports any incidents to supervisor.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2021-79714
Position Type
Regular Part-Time
Category
Transportation & Valet
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Bossier City
- Provides claim check and instructs guests on how to reclaim vehicle. - Parks guest vehicles in specified areas in a safe and efficient manner. - Retrieves customer vehicles from specified areas in a safe and efficient manner. - Provides travel directions and information on property events and promotions. - Provides accurate and timely documentation and reports of departmental activities and status including claim checks, vehicle damage, statements, and conditions which require attention and/or repair. - Obeys all traffic laws on and off property. - Promotes the courteous treatment of customers and resolves guest service issues. - Responsible for providing a positive first and last impression to the guests when they arrive and leave Margaritaville Resort Casino. - Performs other duties as assigned.
Job ID
2021-80869
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Harvey
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets arriving and departing guests. - Parks guest vehicles in specified areas in an efficient and safe manner. - Retrieves customer vehicles from specified areas in an efficient and safe manner. - Performs drive-and-park assignments per departmental policies and procedures. - Promptly reports any incidents to supervisor. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-82213
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
Boomtown New Orleans
Job Locations US-LA-Lake Charles
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets arriving and departing guests.- Parks guest vehicles in specified areas in an efficient and safe manner.- Retrieves customer vehicles from specified areas in an efficient and safe manner.- Performs drive-and-park assignments per department policies and procedures.- Promptly reports any incidents to supervisor.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2021-79728
Position Type
On-Call
Category
Transportation & Valet
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
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Job ID
2021-80934
Position Type
Regular Part-Time
Category
Transportation & Valet
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Bossier City
Job ID
2021-78953
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Margaritaville Resort Casino
Job Locations US-MS-Bay St Louis
- Delivers and retrieves guest's vehicles to and from casino/hotel front entrance and valet parking lot.- Runner must run to the valet lot and bring the vehicle to the Casino/Hotel entrance.- Locks vehicle and gives keys to dispatch.- Adheres to all company and departmental policies, procedures and safety standards.- Must have a clean and neat appearance. Must maintain a valid driver’s license in your state of residence and maintain a clean driving record.  Must have driver’s license on their person at all times.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow Team members.- Any and all duties as assigned by your Supervisor or a member of management.
Job ID
2021-80084
Position Type
Seasonal
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-NV-Henderson
MAJOR JOB DUTiES: Duties include, but are not limited to the following:   - Provide service as required (greet guest and open doors) Park, retrieve and push/pull guest vehicles. - Communicate with the Bell Desk to promote the best service to guests. - Offer bell assistance to all guests. - Knowledge of keyboard and ticket systems. - Deliver baggage to and from guest rooms as assigned. - Deliver sundry items, mail, packages, laundry, etc., to guest rooms on request. - Transport passengers to and from the airport when necessary. - Perform room changes as assigned. - Make pre-reg keys for overnight bus groups and assist front desk with keys. - Check in turnaround bus drivers. - Check in overnight groups when necessary. - Perform room "Q" assistance when requested. - Assist guests with jump starts upon request (guest must sign a release form) - Demonstrate to guests use of the Saflok Key System. - Communicate hotel facility and general information to guests as necessary. - Must provide courteous and friendly service to all staff and guests. - Perform related work as requested. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
Job ID
2021-81812
Position Type
On-Call
Category
Hotel Operations & Retail
Casino Property
M Resort
Job Locations US-PA-Grantville
- Responsible for directing the overall operations and staff of the F&B department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. - Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. - Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives.  Reports budget concerns/deviations to Executive Management/AGM/GM.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by team members and addresses issues as they arrive. Responsible for the overall achievement of department customer service goals. - Provides input to outlet design and renovation as required.- Inspects food service and bar areas to ensure that these areas and equipment meet requirements of state and local health laws and internal regulations. - Analyzes information concerning facility operation such as daily food sales, patron attendance, and labor costs to prepare budgets and to maintain cost control of facility operations.- Ensures that the receiving, holding and issuance of products are within the quality and control standards.  Inspects and tastes prepared foods to maintain quality standards and sanitation regulations.- Creates and maintains an environment of mutual and reciprocal trust, respect and confidence within the department and when dealing with internal/external guests. Supports affirmative action and respects diversity.- Tie operational challenges to strategic direction and the ability to be effective in a large organization with multi-property responsibility.
Job ID
2021-82187
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-MI-Detroit
This position is responsible for the execution of promotions on the casino floor and supports casino marketing events. The position involves participation in ViP functions and events on and off property supporting Greektown Casino-Hotel. in addition, the position assists all casino guests and encourages participation in the GT | Rewards program.   - Promotes and executes casino promotions flawlessly.- Appears at events, functions/parties at the request of Marketing.- Must have detailed knowledge of all property promotions and be able to effectively communicate; ability to make announcements over a microphone.- Effectively and enthusiastically communicate the benefits of the customer loyalty program and provide players with a compelling reason to play at Greektown Casino-Hotel.- Access guests accounts using Greektown’s computer/software systems.- Tele-market guests as instructed.- issue prizes using Greektown’s computer/software in accordance with set guidelines.- Coordinate with team leaders/team members towards fulfillment for all requests through constant communication and follow-up with all teams (i.e. call lists, RSVP lists, registration, announcements, promo, winner’s logs, etc.).- Greet and welcome guests at promotions area, external events and registration tables.- Work in different areas of Marketing/Player Development as requested by Marketing Leadership.- Prepare and move products for distribution in giveaways, promotions and events.- Assist guests at promotional kiosks and at all areas of the casino floor on a regular basis.- Other job-related duties as assigned.
Job ID
2021-79370
Category
Marketing & Entertainment
Casino Property
Greektown Casino Hotel
Job Locations US-MO-Riverside
- Provide stellar customer service. - Retrieve dirty dishes, silverware, and glassware during and after meals and deliver to assigned dishwashing area. - Retrieve clean dishes, glassware, and silverware from dishwashing area and distribute to service station locations. - Maintain cleanliness of work and guest areas including duties such as: vacuum, sweep, mop, pick up trash, etc. - Fill ice stations, polish silver, fold napkins, and stock supplies including dishes. - Prepare tables for guests including removal any dirty dishes, cleaning tables, changing tablecloths or linens, resetting with plates, stemware, glasses, silverware, and napkins. - Take beverages and refills of beverages to customers at appropriate times. - Remove trash and dirty linens from work area and deliver to appropriate areas. - Greet, welcome and thank guests appropriately. - Assist in seating guests as needed to improve customer flow and timely service. - Assist servers in maintaining dining areas including taking orders, delivery and hostessing as necessary for the efficient operation of business.
Job ID
2021-78725
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Argosy Casino Hotel & Spa Riverside
Job Locations US-OH-Youngstown
- Promoting a fun and exciting environment with a positive and upbeat attitude - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of this position - Safeguard all assigned VLT assets. - Responsible for jackpot payouts. - Provide exceptional guest service in assigned area on VLT floor - Assist guests with questions and concerns regarding VLT machines. - Perform minor service on VLT machines (clear bill jams, fill printer paper, etc.) and notify VLT Technician when repair is needed - Work with the VLT Technical department to ensure that all machines in assigned area are in good working order - Exhibit a friendly, helpful and courteous manner when assisting guests and fellow team members - Report any VLT irregularity or suspicious activity to VLT Supervisor - Ability to lift 50 lbs throughout the shift. Must be able to stand for 7 consecutive hours - Any and all duties as assigned by your Supervisor or a member of management - Promoting a positive influence in the community and participating in company-sponsored events - Work on special projects as assigned. - Must be able to calculate simple math problems - This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 
Job ID
2021-81782
Position Type
Regular Full-Time
Casino Property
Hollywood Gaming at Mahoning Valley Race Course
Job Locations US-OH-Youngstown
- Promoting a fun and exciting environment with a positive and upbeat attitude - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of this position - Safeguard all assigned VLT assets. - Responsible for jackpot payouts. - Provide exceptional guest service in assigned area on VLT floor - Assist guests with questions and concerns regarding VLT machines. - Perform minor service on VLT machines (clear bill jams, fill printer paper, etc.) and notify VLT Technician when repair is needed - Work with the VLT Technical department to ensure that all machines in assigned area are in good working order - Exhibit a friendly, helpful and courteous manner when assisting guests and fellow team members - Report any VLT irregularity or suspicious activity to VLT Supervisor - Ability to lift 50 lbs throughout the shift. Must be able to stand for 7 consecutive hours - Any and all duties as assigned by your Supervisor or a member of management - Promoting a positive influence in the community and participating in company-sponsored events - Work on special projects as assigned. - Must be able to calculate simple math problems - This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 
Job ID
2021-81435
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Gaming at Mahoning Valley Race Course

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