Penn National Gaming, Inc.

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Search Results Page 8 of 49

Job Locations US-IN-Lawrenceburg
- Operates assigned bank or window according to procedure. - Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank. - Counts down bank or window at end of each shift and reconciles to the Cage accountability. - Ensures that all key control procedures are executed according to established guidelines. - Ensures that contents of the banks are organized so they can be readily counted at shift changes. - Prepares and completes all job-related paperwork as approved in the internal Control Submission. - Assists with the NRT kiosk as needed in relation to emptying or filling the units. - Participates in and attends meetings as requested. - Completes Currency Transaction Reports as required by law. - Conducts “Verifications” (doubles) to ensure the accuracy of transaction being paid. - Maintains a clean, well-organized work area and environment. - Redeems slot machine TiTO tickets. - Cashes chips.  Redeems players' winnings for cash. - Processes Credit card withdrawals through the Game Cash system. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Maintains strict confidentiality in all company matters.
Job ID
2021-77790
Position Type
Regular Full-Time
Category
Hidden (8743)
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-MO-St. Louis
- Distributes monies to gaming guests via check cashing and conversion of coins and gaming checks into currency.- Ensures accountability of all transactions through verification and documentation of exchanges.- Responsible for maintaining all funds entrusted to him/her on a shift basis and providing prompt, friendly, and courteous service to all guests.- Promotes positive interaction with guests and employees at all times by providing a fun-filled, entertaining environment through flawless delivery and execution of services.- Responsible for the makeup and verification of bankrolls by supplying currency, coin, and gaming checks for all money-handling departments.- Responsible for the operation of assigned customer window, employee window (JPH), Poker Room window, and/or Chip Bank, performing all transactions with guests/employees in a confidential manner.- Adheres to regulatory, departmental, and company policies along with working with other cashiers and supervisors.- Maintains internal controls through immediate reports concerning shortages, errors, or discrepancies.
Job ID
2021-78526
Position Type
Regular Full-Time
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
- Distributes monies to gaming guests via check cashing and conversion of coins and gaming checks into currency. - Ensures accountability of all transactions through verification and documentation of exchanges. - Responsible for maintaining all funds entrusted to him/her on a shift basis and providing prompt, friendly, and courteous service to all guests. - Promotes positive interaction with guests and employees at all times by providing a fun-filled, entertaining environment through flawless delivery and execution of services. - Responsible for the makeup and verification of bankrolls by supplying currency, coin, and gaming checks for all money-handling departments. - Responsible for the operation of assigned customer window, employee window (JPH), Poker Room window, and/or Chip Bank, performing all transactions with guests/employees in a confidential manner. - Adheres to regulatory, departmental, and company policies along with working with other cashiers and supervisors. - Maintains internal controls through immediate reports concerning shortages, errors, or discrepancies.
Job ID
2021-78527
Position Type
Regular Full-Time
Casino Property
Hollywood Casino St. Louis
Job Locations US-LA-Lake Charles
- Operates assigned bank or window according to procedure.- Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.- Counts down bank or window at end of each shift and reconciles to the cage accountability.- Ensures that all key control procedures are executed according to established guidelines.- Ensures that contents of the banks are organized so they can be readily counted at shift changes.- Prepares and completes all job-related paperwork as approved in the Internal Control Submission.- Assists with the NRT kiosk as needed in relation to emptying or filling the units.- Participates in and attends meetings as requested.- Completes Currency Transaction Reports as required by law.- Conducts “Verifications” (doubles) to ensure the accuracy of transaction being paid.- Maintains a clean, well-organized work area and environment.- Maintains strict confidentiality in all company matters.
Job ID
2021-78529
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Bossier City
Job ID
2021-79349
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Margaritaville Resort Casino
Job Locations US-MO-St. Louis
- Operates assigned bank or window according to procedure.- Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.- Counts down bank or window at end of each shift and reconciles to the cage accountability.- Ensures that all key control procedures are executed according to established guidelines.- Ensures that contents of the banks are organized so they can be readily counted at shift changes.- Prepares and completes all job-related paperwork as approved in the internal Control Submission.- Assists with the NRT kiosk as needed in relation to emptying or filling the units.- Participates in and attends meetings as requested.- Completes Currency Transaction Reports as required by law.- Conducts “Verifications” (doubles) to ensure the accuracy of transaction being paid.- Maintains a clean, well-organized work area and environment.- Maintains strict confidentiality in all company matters.
Job ID
2021-77817
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
River City Casino & Hotel
Job Locations US-MI-Detroit
Processes transactions with customers related to chip transactions, check cashing, marker issuance/redemption, frontmoney/safekeeping issuance/redemption, coupon redemption, cash back redemption and Credit card advance issuance.  This position also handles any monetary transactions with all inter-departmental personnel.  This is a fast-paced area requiring diversification in job responsibilities.   Essential Functions   - issue and accept return of banks for all departments in the casino. - Exchange currency and coin for all departments. - Cash-out cocktail and valet employee tips. - Sell chips to gaming guests - Redeem chips to gaming guests - Redeem coupons to gaming guests - issue cage markers to gaming guests - Redeem cage/pit markers for Credit patrons - Process personal checks for gaming guests - Process cash advance checks for gaming guests - Process cash back vouchers for gaming guests - Process jackpot payouts for slot department - Process all taxable documents for jackpots - Process chips for table fills - Process chips for table credits - Adhere to Michigan Gaming Regulation requirements. - Secure and document all recordable transactions made with Company assets. - Balance all paperwork associated with department. - Other job-duties as assigned. - Conduct themselves in a professional manner at all times. - Exhibit excellent customer service skills.
Job ID
2021-78156
Category
Accounting & Finance
Casino Property
Greektown Casino Hotel
Job Locations US-LA-Bossier City
- Responsible for the safe and efficient operation of the Main Bank, including daily operation, maintenance, and protection of the Casino Bankroll. - Counts and verifies funs in the Main Bank and Marker Bank. - Receives and verifies currency, coin, tokes, and tickets to and from the service windows and front windows. - Prepares and releases impressed funds to cashier and revenue area. - Other duties as assigned.
Job ID
2021-79350
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Margaritaville Resort Casino
Job Locations US-IL-Aurora
- Responsible for supervising staff and the overall daily management of a designated shift in the Cage department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. - Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Responsible for securing the integrity of all assets and oversees balancing of all Cage banks on assigned shift. - Reviews and approves Cage documentation based on established levels of authorization in absence of Manager on assigned shift. - Responds to guest inquiries while monitoring and applying service recovery within authorized levels. - Conducts investigations into variances, violations of internal controls, and violation of reporting requirements. - Prepares/reviews currency transactions reports. - Verifies vault accountability at end of shift. - Verifies Credit line availability. - Reviews multiple transactions logs for accuracy. - Responsible for verification of Main Bank and Window Cashier drawers. - Authorizes checks. - Prepares customer deposit and safekeeping log. - Responsible for staff development and training programs. - Responsible for rewards and recognition program to maximize employee engagement. - Evaluates team members within department and delivers constructive feedback to employees regarding performance. - Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs. - Determines work procedures and expedites workflow. - Responsible for employee performance (disciplining, coaching, counseling). - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.   - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-78926
Position Type
Regular Full-Time
Casino Property
Hollywood Casino Aurora
Job Locations US-IN-Lawrenceburg
- Responsible for providing guidance and daily supervision to staff in the Cage department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Reports to guest inquiries and reports issues to manager for guest recovery.  Assists in preparation/review of currency transactions reports. - Verifies vault accountability at end of shift. - Assists with verification of Credit line availability. - Assists with review of multiple transactions logs for accuracy. - Responsible for verification of main bank and window cashier drawers. - Responsible for authorizing checks. - Prepares fills and credits for live games when acting as cashier/banker. - Prepares jackpots as needed.- Prepares customer deposit and safekeeping log. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.  - Maintains strict confidentiality in all departmental and company matters. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Job ID
2021-78746
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-LA-Bossier City
- Determines call center operational strategies by conducting needs of the department. - Maintains and improves call center operations by monitoring system performance. - Answers calls and responds to emails. - Handles guests’ inquiries both telephonically and by email. - Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems. - Enters new customer information into system. - Updates existing guest information. - Routes calls to appropriate resource. - Follows up guests’ calls where necessary. - Fulfills requests by clarifying desired information and forwarding requests. - Documents all call information according to standard operating procedures. - Completes call logs. - Produces call reports.
Job ID
2021-79351
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Lake Charles
L'Auberge Lake Charles Career Fair On-the-spot Interviews!! Tuesday, March 2 from 1:00pm - 4:00pm- Houseperson- Guest Room Attendant Location: L'Auberge Events Center Please apply to this posting if you plan on attending the career fair. Resumes preferred, but not required. Professional Dress Preferred. Face Masks and Temperature checks required upon entry 
Job ID
2020-76369
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-NV-Henderson
MAJOR JOB DUTiES:  Duties include, but are not limited to the following:   - Provide quality customer service to both internal and external guests by specifically maintaining established quality standards for timely food delivery. - Demonstrate and practice the three steps of service to both external and internal guests: a warm, friendly greeting, anticipating and complying with guest needs and providing a sincere farewell by saying, “Thank you,” and “Good bye.” - Completes guest training to ensure understanding of the M Resort service standards. - Complies fully with all state and federal food and beverage laws and requirements. - Maintain quality service standards for friendliness, timeliness, presentation, sanitation, and safety. - Anticipate the needs of internal and external guests to deliver the expected quality of products and services. - Provides a safe working environment in accordance with OSHA standards and maintains a clean and organized accident-free work area. - Take ownership of a guest complaint and follows through until resolution is achieved. - Apologize and resolve guest issues by achieving instant guest satisfaction. - Resolve guest complains and ensures guest does not leave unhappy. - Provide for uncompromising levels of cleanliness. - Provide exceptionally friendly service by smiling and maintaining eye contact while “on stage” performing job. - Serves as an ambassador of the M Resort inside and outside of the work place. Always speaks positively, with no negative comments. - Answers guest inquiries promptly and accurately. - Escorts customers to desired location rather than just pointing out directions to another area of the casino. - Ensures proper usage of casino property to prevent damage of unnecessary wear and tear. Protects the assets of the casino. - Corrects and responds promptly to any errors in food or beverage orders. - Maintains the security and balance of the cash bank and returns the bank in good order to authorized personnel after work shift. - Reports any shortages to supervisor that happened during shift. Repays any shortages. - Must provide courteous and friendly service to all guests and staff. - Performs related work as requested.
Job ID
2021-79151
Position Type
On-Call
Category
Food & Beverage
Casino Property
M Resort
Job Locations US-WV-Charles Town
- Starting Pay: $11.50- Schedule: overnights and weekends- Benefits: Medical and other benefits, PTO (paid time off), Team Member discounts, Tuition Reimbursement, opportunity for growth and MORE!- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Keeps designated working area clean and organized; assists in maintaining cleanliness of Dining Room, including host stand area, as necessary or required, in accordance with established health and safety standards.- Resolves service issues according to the service recovery toolbox.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Thanks customers, invites them back, wishes them luck, and makes it easy for them to get back in play.
Job ID
2020-77361
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-NV-Jackpot
- Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department.- Provides oversight for all games, game protection, and overall operation of the Table Games/Slot operations on assigned shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - Assists in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Effectively handles customer concerns and requests. - Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers. - Responsible for the accountability of the chips, cards, dice, and all other gaming equipment. - Verifies table inventories and effectively manages table limits. - Assists with overall strategies for customer service, revenue growth, and expense management in order to maximize profitability. - Assists in the overall engagement of all team members on shift by addressing and managing team member feedback, suggestions, complaints, and grievances. - Assists with the overall integrity of daily Table Games and/or Slot operations. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-78618
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Cactus Petes
Job Locations US-MO-St. Louis
- Monitors guest consumption of alcohol and intervenes as needed according to guidelines.- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.- Promotes casino events and programs.- Provides personalized service and uses guest name.- Resolves service problems according to guidelines.- Provides fast, friendly, professional beverage service to casino guests and beverage servers (e.g., 2 minute or less production cycle for 15 drink tray).- Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required.- Slices and pits fruit as required.- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures.- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Works well with others, especially beverage servers, bartenders, barbacks, Beverage Supervisor, and Slots Supervisor.- Maintains a clean and stocked workstation in accordance with established health and safety guidelines.
Job ID
2020-76914
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino St. Louis
Job Locations US-IA-Council Bluffs
- This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty - Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity or by a guest of Ameristar Casino - Enter membership information into computer - Perform data entry for current events into event codes - issue replacements cards for guests - Assist in Marketing promotions and player events involving the promotions department and Star Awards Club area - Assist members with point redemption for cash back and if available, various merchandise - Support back office, Casino Services Manager, Casino Services Lead Hosts, Executive Hosts and Marketing Department - Resolve any guest problem or perceived inconvenience both positive and negative in nature - Assist in meeting arriving bus groups - Act as “Sales Representative” and central information center for the property, usually being the first contact by guests - Paging in both Pavilion and Casino when requested - Provide complimentaries when play warrants - Redeem coins, tickets, chips and cash guest checks - Maintain and assure the proper handling and routing of all paperwork. - Be familiar with the safe handling of cleaning product, equipment, and supplies - Respond to reasonable guest requests or place guest in contact with appropriate person for assistance
Job ID
2021-78756
Position Type
Regular Full-Time
Category
Hidden (8743)
Casino Property
Ameristar Casino Hotel Council Bluffs
Job Locations US-MO-St. Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas.- Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur.- Cleans up any biohazardous materials according to established guidelines.- Removes trash from trash containers and places into the dumpsters.- Familiar with the proper use of cleaning solutions and equipment.- Replaces toilet tissue and refills paper towel dispensers.- Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates.- Cleans all escalators and elevators.- Knows where all facilities in the casino are located.- Straightens chairs as needed.- Removes glasses, cups, paper, and debris from all assigned areas, per procedure.- Adheres to all regulatory, departmental, and company policies and procedures.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-77337
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
River City Casino & Hotel
Job Locations US-MO-Riverside
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages customers through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the Marquee Rewards program. - Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well during special events. - Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.- Utilizes telemarketing, correspondence, referrals, email and events to solicit and grow existing business.- Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Attends and aids in the coordination of special events.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks.  Completes all Sales Force task requirements in a timely manner.  Reviews all monthly metrics with Manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for variety levels of players.- Monitors patron activity and profitability of all assigned players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Provides professional representation on behalf of the Company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-78142
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Argosy Casino Hotel & Spa Riverside
Job Locations US-KS-Kansas City
ESSENTIAL DUTIES AND RESPONSIBILITIES• Get acquainted with known and new players and develop new prospects.• Accompany guests at meals and other activities or events, give tours of facility, and make dinner or hotel reservations.• Properly administer and account for comps using sound discretion for the purpose of increasing gaming and generating revenue.• Plan, administer and host special events including pre-planning, organizing, setting up, ordering supplies, and other related activities using sound discretion in appropriate use of funding available for hosted activities for the purpose of increasing gaming and generating revenue.• Be present at all outlets especially the Casino floor or areas where guests are present in a quantity of time sufficient to provide quality service.• Analyze data as needed for determination of “high end” players.• Be available to provide various guest services such as comp of meals, taking phone reservations, and arranging for accommodations.• Maintain relationships with valued guests through professional, telephone, email, direct mail and in person.• Review and manage dormant accounts. Compile data reports as needed to efficiently administer host activities. Make sound decisions regarding what segment of players should be included in hosted activities for the purpose of increasing gaming and generating revenue.• Maintain the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.• Address and manage complaints, grievances or concerns from team members and patrons and support quality customer service.• Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.• Protect and preserve assets of the company.• Must adhere to regulatory, department and company policies.• Perform all job duties in a safe and responsible manner.• Perform other job related and compatible duties as assigned.
Job ID
2021-78368
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Kansas Speedway

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