Penn National Gaming, Inc.

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Search Results Page 8 of 12

Job Locations US-OH-Dayton
- Responsible for fostering a fun environment. - Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Operates assigned bank or window according to department and regulatory guidelines. - Completes all required shift paperwork according to internal control standards. - Counts down bank or window at end of each shift and reconciles to the draw amount.- Provides professional, courteous, and sincere service to all guests.- Efficiently and accurately processes all pari-mutuel wagers. - Efficiently and accurately pays out winners. - Can explain the wagering rules and procedures to guests in a pleasant and friendly manner. - Presents oneself as a credit to the company and encourages others to do the same.- Responsible for providing exceptional ACES Customer Service to all internal and external guests.- Assist Manager with all aspects of Mutuels operations including monitoring of simulcast.- The ability to manage a budget to meet the business needs.- Responsible for team member adherence to departmental policies, operating procedures, directives, and regulations- Ensure compliance to company policies and procedures, regulatory requirements or restrictions, and any Union collective bargaining agreement.- Ensure the highest level of quality and standards.- Assist management to ensure that employee morale is maintained at a high level- Actively coordinate with senior facilities and maintenance staff to ensure to meet a high level of standards.- Maintain accurate and timely documentation of employee performance and department incidents.- Adhere to all Corporate and local policies, procedures, and operating guidelines.- Demonstrate abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Dayton Raceway reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.- Other duties, as needed.
Job ID
2020-74682
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-OH-Dayton
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Work with the Track Superintendent to ensure the operating excellence of the Race track surface- Communicate with horsemen in both training and racing environments- Uphold standards and practices that support the comprehensive safety and integrity of horseracing- Assist in operating and maintaining all equipment/tools/materials necessary to prepare surface for training and racing- Complying with company, local, state and federal regulations- All other duties as assigned
Job ID
2020-74586
Position Type
Seasonal
Category
Racing
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-LA-Lake Charles
- Adheres to departmental and property policies and procedures regarding guest service standards.- Provides fast, friendly, professional, and responsive customer service to restaurant guests, food servers, and restaurant host/ess.- Provides clean china, silverware, and glassware upon request from customers.- Sets tables with dishes, linen, flatware, etc., as required.- Attends to customer needs/requests (e.g., refilling beverages, condiments, paper products) in a polite and helpful manner.- Assists wait staff with tray service as needed.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-74779
Position Type
Regular Part-Time
Casino Property
L'auberge Lake Charles
Job Locations US-LA-Lake Charles
GENERAL ACCOUNTABILITIES(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.) - Represents the property for all Retail procurement needs.- Ensures that L’Auberge is coordinated in the procurement needs, that maximum regional leverage and efficiency is obtained, that there is a drive for common items to the extent it makes sense, and that L’Auberge complies with regional and national contract agreements and other commitments.- Reviews requisitions, contracts vendors, and purchases goods and services based on agreed upon price, quantity and quality, ensuring timely procurement of goods at price/value to meet the needs of the client properties/departments.- Communicates and coordinates with departments in order to understand needs, and anticipate and resolve issues, ensuring customer satisfaction and that purchasing services meet the needs of the organization.- Reviews bids for all major purchases to ensure securing the most advantageous terms in relation to price, quantity, quality, service level and delivery schedule.- Researches and communicates with existing and potential vendors in order to cultivate working relationships, negotiate cost effective purchase orders and contracts, and develop most advantageous price, quality, and service in all agreements.- Reviews inventory and places order in order to maintain par levels of inventory which best meets the department’s requirements.- Works with vendors to resolve discrepancies, return items and coordinate delivery schedules in order to ensure timely delivery of quality product that meets department needs.- Researches price variances and provides direction for Accounts Payable.- Responsible for the creation for holiday notifications to the property- Ex. Delivery Changes, order change requests, supplier and warehouse closures.- Have a positive impact of diversity/state procurement goals or other property specific goals.- Oversee speck change/rollouts and system change overs.- Works as a visual merchander for all retail outlets as needed. - Assists in Retail and Marketing Operations as needed. 
Job ID
2020-74628
Casino Property
L'auberge Lake Charles
Job Locations US-IN-East Chicago
- Responsible for supervising staff and the overall daily management of the Revenue Audit department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Monitors compliance of revenue activities on the property via the exception process to ensure that all relative documentation is completed in compliance with all applicable laws.- Assists in development and implementation of procedural policies for audits, makes corrections or revisions as needed, and cooperates with internal and external auditors as needed.- Completes journal entries, reconciles balance sheet accounts, and produces various revenue reports and statistical analyses.- Creates financial spreadsheets and updates information on a regular basis.- Creates standard operating procedures and makes improvements for suggestions as needed.- Provides professional representation at internal and external meetings and events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of departmental customer service goals.   - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-74641
Position Type
Regular Full-Time
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-MS-Bay St Louis
- Responsible for supervising staff and the overall daily management of the Revenue Audit department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Monitors compliance of revenue activities on the property via the exception process to ensure that all relative documentation is completed in compliance with all applicable laws.- Assists in development and implementation of procedural policies for audits, makes corrections or revisions as needed, and cooperates with internal and external auditors as needed.- Completes journal entries, reconciles balance sheet accounts, and produces various revenue reports and statistical analyses.- Creates financial spreadsheets and updates information on a regular basis.- Creates standard operating procedures and makes improvements for suggestions as needed.- Provides professional representation at internal and external meetings and events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of departmental customer service goals.   - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-74525
Position Type
Regular Full-Time
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-IN-East Chicago
- Performs daily audit of Cage, Slots, Table Games, and non-gaming revenue areas.- Prepares cash summaries, journals for entry, and revenue reports for management.- Compiles, sorts, and reviews daily casino documents.- Prepares various worksheets and maintains compliance files including exception reports and testing results.- Prepares internal and external correspondence, assists with training classes, and completes other special projects as directed.- Communicates, both written and verbally, with affiliated departments on variances, statistics, and exceptions to policy and procedure.- Adheres to all regulatory, departmental, and company policies and procedures.
Job ID
2020-74651
Position Type
Regular Full-Time
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-LA-Lake Charles
GENERAL ACCOUNTABILITIES(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)1. Adheres to and enforces compliance with all regulations established by Louisiana State Police Gaming, United States Coast Guard, ABS Consulting, and other applicable agencies pertaining to riverboat gaming and vessel operations while adhering to the policies and procedures set forth by L’auberge Lake Charles Casino Resort.2. Maintains all equipment onboard the vessel at a level commiserate with a premier gaming resort by using a preventative maintenance schedule, inspections, and tracking of tasks assigned/completed.3. Directs all vessel personnel to complete projects, maintenance/repair tasks and cleaning duties with minimal impact to guest service. Maintains through supervision and direct observation, a continuous awareness of all operational areas.4. Assists in sub-contractor service negotiations and follows up on contracted work to ensure timely completion and fulfillment of company expectations.5. Manages routine and preventative maintenance programs, all emergency procedures including fire, evacuation, etc. for the vessel. Ensures that all emergencies are drilled and documented regularly (every emergency and drilled quarterly) to guarantee that employees are proficient in knowing how to handle any emergency.6. Ensures compliance with OSHA standards and regulations, as well as state, local, and federal ordinances.7. Trains, motivates, and supervises personnel on assigned shifts. Disciplines, and reviews in accordance to company policy all team members to achieve established objectives.8. Apprises work situations; directs, delegates, schedules and organizes work crews to accomplish assigned job functions. Assigns routine and non-routine job functions.9. Maintains departmental cleanliness standards through inspection process throughout all assigned areas of responsibility by observing and correcting any work-related deficiencies.10. Keeps all logs up to date throughout your watch as tasks are completed.11. Keeps all systems up to regulation and demonstrates all tests as required by ASBC inspections.
Job ID
2020-74711
Casino Property
L'auberge Lake Charles
Job Locations US-LA-Bossier City
- Creates a positive guest experience. Smiles, and is helpful and friendly at all times.- Answers questions, takes responsibility to get answers, and anticipates our guests’ needs and problems.- Greets guest(s) cordially when seated at a table.- Assists guest(s) in any way possible to ensure customer satisfaction.- Adheres to sanitation rules and regulations.- Keeps station stocked with necessary supplies at all times. Maintains inventory of paper goods by keeping shelves organized and notifying Supervisor of need.- Conducts any other related duties as assigned by Supervisor.- Clears and wipes tables and chairs. Wipes down side stations.- Assists servers in resetting their tables as needed.- Breaks down bus pans at dish machine area.- Sorts all items.- Spot sweeps buffet for food debris.- Attends daily pre?shift meeting to communicate business volume, entertainment schedule, and Marketing information to employees.- Provides harmonious working environment while being sensitive to the needs of the employees and the guests.- Ensures that outlet is maintained and clean during all periods of operation.
Job ID
2020-74614
Position Type
Regular Part-Time
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
- Employee will attend all daily pre-shift meetings to understand daily chef specials, wine pairing, and any other information such as special guest requests and reservation list for evening’s shift.- Employee will, with prescribed questions, ascertain guests’ agenda for the evening suggestively recommending appetizer, dinner, liquor, beer, and wine selections.- Employee will check his/her section for cleanliness, spotless tabletop glass, and silverware.- Employee will use POS system to accurately account for all consumed food and beverage per guest.- Accurately delivers to all guests the items ordered.- Assists other employees in food and beverage delivery.- Attends required Quality & Training classes from HR or Training Department.- Anticipates our guests’ needs at all times.- Attends all meetings as scheduled by Director or Manager.- Provides harmonious working environment while being sensitive to the needs of the employees and the guests.- Interacts with employees and guests in professional and consistent manner to solicit feedback on operations and execution of service delivery.- Ensures that outlet is maintained and clean during all periods of operation.- Ensures that all sequences of service guidelines are done in the required format.
Job ID
2020-74726
Position Type
Regular Part-Time
Casino Property
Margaritaville Resort Casino
Job Locations US-MS-Bay St Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed.- Maintains and cleans all equipment used throughout the course of a shift, as directed.- Maintains proper documentation of all duties accomplished during a working shift, as directed.- Reports all safety hazards or maintenance deficiencies for proper handling.- Abides by all security measures.- Greets all guests throughout shift with the proper salutation and pleasant expression.- Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies.- Performs all duties in a quiet and orderly manner.- Assists the House Person with department projects, as needed.- Maintains strict confidentiality in all company matters.
Job ID
2020-74324
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-IL-Aurora
- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines.- Safeguards assets, guests, and team members.- Escorts gaming chips, tokens, cash, and other assets to the appropriate personnel. - Monitors guests for signs of intoxication, intervening as needed according to established practices.- Supervises the end of gaming day drop.- Oversees the counting of tokes.- Prepares Security reports in a timely manner and ensures accurateness and completeness.- Demonstrates and follows emergency procedures.- Assists the Maintenance department in an emergency condition.- Ensures no patron under the age of 21 boards casino.- Maintains First Aid/AED certification.- Responds to medical emergencies and completes Illness/Injury reports.- Attends departmental and company meetings as required.
Job ID
2020-74417
Position Type
Regular Full-Time
Category
Security/Surveillance/ EMT
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines.- Safeguards assets, guests, and team members.- Escorts gaming chips, tokens, cash, and other assets to the appropriate personnel. - Monitors guests for signs of intoxication, intervening as needed according to established practices.- Supervises the end of gaming day drop.- Oversees the counting of tokes.- Prepares Security reports in a timely manner and ensures accurateness and completeness.- Demonstrates and follows emergency procedures.- Assists the Maintenance department in an emergency condition.- Ensures no patron under the age of 21 boards casino.- Maintains First Aid/AED certification.- Responds to medical emergencies and completes Illness/Injury reports.- Attends departmental and company meetings as required.
Job ID
2020-74418
Position Type
Regular Part-Time
Category
Security/Surveillance/ EMT
Casino Property
Hollywood Casino Aurora
Job Locations US-LA-Harvey
- Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Serves as the Security Manager on duty in the absence of the Security Shift Manager.- Enforces internal control policies and procedures, including but not limited to, underage gambling and drinking laws.- Maintains safety and inspection reports for the property.- Conducts regular Security post inspections.- Prepares Security incident reports and maintains Security logs.- Responds to guest and team member concerns and complaints and solves their problems with professionalism and compassion.- Ensures Security Officers adhere to uniform dress and grooming standards consistent with departmental and company guidelines.- Interacts and cooperates with regulatory, fire/rescue, and law enforcement agencies.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-74407
Position Type
Regular Full-Time
Category
Security/Surveillance/ EMT
Casino Property
Boomtown New Orleans
Job Locations US-MO-Riverside
- This position is responsible for providing superior service to our guests- Must seek out opportunities to be of service- Maintain highly visible patrols to insure a safe gaming experience- Assure quality support to other departments so that they may serve guests more effectively- Promote the property promotions and events- Maintain public order and enforcing safety rules- Protecting property and assets- Investigate disturbances in the hotel, casino, or racing areas- Create fun and excitement with the customer
Job ID
2020-74319
Position Type
Regular Full-Time
Category
Security/Surveillance/ EMT
Casino Property
Argosy Casino Riverside
Job Locations US-OH-Columbus
 - Provide security on assigned casino or landing area: maintains high visibility, handles problem situations, watches for safety hazards, and provides assistance to medical officer. - Patrol of parking lots.- Provide security escorts for all monetary transfers, fills, and credits- Oversee customers entering & exiting: provide crowd control, direct traffic, check I.D., check for bottles and other items not allowed on Casino floor.- Provide assistance to customers: give directions, call cabs, assist with car trouble, etc- Provide special assistance to disabled patrons as necessary.- Assist with table and slot drops.- Observe soft count crew doing the slot drop and transports funds to soft count room.- Provide assistance for table drop by providing drop boxes, observing the count, and securing drop boxes in soft count room.- Monitor all entry and exit from soft count, and vault.- Serve as dispatcher.- Dispatch other officers to various assignments and maintains activity log sheets.- Watch and record monitors.- Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.- Testify in court on behalf of state gaming boards.- Occasionally, strenuous physical activity is required.- Meet department uniform, appearance and grooming requirements.- Meet attendance guidelines of the job and adhere to regulatory, department and company policies.- Keep work areas clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Any reasonable request made by your supervisor or any management personnel.  
Job ID
2020-74386
Position Type
Regular Full-Time
Category
Security/Surveillance/ EMT
Casino Property
Hollywood Casino at Columbus
Job Locations US-KS-Kansas City
Hollywood Casino Kansas Speedway is currently looking for a Security Officer to join the team. ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide security for casino property; maintains high visibility, handles problem situations, watches for safety hazards, and provide assistance during emergencies.- Patrol parking lots and property.- Transfer Table Games fills and credits.- Provide escorts as needed.- Oversee customer presence on property to include; provide crowd control, direct traffic, check I.D., and check for items not allowed on casino floor.- Check and verify valid I.D. using hand-held scanning device.- Maintain the condition of the I.D. scanning device.- Provide assistance to customers: answer questions, handle complaints, call for cabs, etc.- Perform duties associated with table and slot drops.- Observe Count Team during the slot drop and transport funds to Count Room.- Monitor entry and exit from Count and Player Services mantrap as required.- Serve as dispatcher, card and dice inspector, exterior patrol and other security officer functions as needed.- Dispatch officers to various assignments and maintain activity logs.- Report accidents and incidents in both written and verbal form. Collect and compile investigation information as needed. Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.- Testify in court when necessary.- Meet department uniform, appearance and grooming requirements.- Keep work areas clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Must adhere to regulatory, department and company policies.- Perform other job related and compatible duties as assigned.
Job ID
2020-74337
Category
Security/Surveillance/ EMT
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-PA-Grantville
- Officers are employed to protect property and life and enforce safety regulations by performing the following duties in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.- Perform and complete all duties necessary to comply with PGCB mandated requirements, which include but are not limited to, gaming-related drops, card and dice reconciliation, inspection, cancellation, and destruction, re-issuance of poker cards, and transport of locked chip carriers and documents to and from the Chip Bank.- Through alertness, diligence, specified procedures, and proactive attention to potential danger and security risks, the Security Officer shall protect our guests, our property, and our staff from harm or loss.- Patrol, periodically, buildings and grounds of the facility, as directed; or stand watch, as directed, at an assigned Security post, in order to oversee the comfort, safety, and security of our guests.- Examine various points of entry to determine that they are secure.- Conduct inspections, in accordance with procedures, to ensure equipment and facilities are in a safe condition.- Watch for and conduct timely reporting of irregularities such as fire hazards, leaking water pipes, and security doors left unlocked to the appropriate authority.- Guard against theft of company property.- Greet all guests and staff in a positive, friendly, and professional manner.- Regulate vehicle and pedestrian traffic at plant entrance to maintain orderly flow, as directed.- With care and professionalism, ensure compliance of Hollywood Casino's responsibility to prevent over-consumption of alcohol.
Job ID
2020-74412
Position Type
Regular Full-Time
Category
Security/Surveillance/ EMT
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-MS-Bay St Louis
- Adheres to all departmental and company policies and procedures regarding guest service standards.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members. - Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary.- Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.- Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.- Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.- Attends all departmental, company, and safety/first aid training programs as scheduled.- Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.- Checks identification of all persons that appear to be under 21 years of age.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-74767
Position Type
Regular Full-Time
Category
Security/Surveillance/ EMT
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-LA-Lake Charles
- Adheres to all departmental and company policies and procedures regarding guest service standards.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.- Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary.- Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.- Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.- Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.- Attends all departmental, company, and safety/first aid training programs as scheduled.- Performs all functions of Fire Safety Office, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.- Checks identification of all persons that appear to be under 21 years of age.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-74313
Position Type
Regular Full-Time
Casino Property
L'auberge Lake Charles

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