Penn National Gaming, Inc.

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Search Results Page 67 of 72

Job Locations US-IL-Alton
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and overall coverage mandated by Gaming regulations. - May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists in enforcement of all gaming laws and regulations which apply to the functions and duties of the Surveillance Department for which this position is responsible.- Assists with the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures.- Safeguards company assets at all times.- Submits all appropriate reports when incidents, infractions, and violations occur.- Examine and analyze the physical property, processes and procedures to oversee and enforce compliance policies.- Serve as liaison with gaming regulators, public law enforcement, and other agencies as it relates to Surveillance by maintaining a positive and constructive relationship, in absence of Surveillance Shift Manger/Manager and Director of Surveillance.- Review financial reports to ensure Surveillance operation efficiency and quality control.- Conduct, supervise and prepare reports relating to any incident that is reported.- Assists with the management of attendance and time records.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.-  
Job ID
2021-82208
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Argosy Casino Alton
Job Locations US-MI-Detroit
- ResponsIble for providing guidance and daily supervison to staff in the department. Supports and administers operational goals and monitors achievements of performance and profIt objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, wIth attention to Gaming regulations. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Ensures customer service standards are followed by all team members and addresses issues as they arise.- Knowledge of and enforcement of all gaming laws and regulations whIch apply to the functions and dutIes of the SurveIllance Department for whIch thIs posItIon Is responsIble. - Partners wIth property departments to design and conduct highly sensitive investigations to facIlItate fact-finding probe into potentially illegal or inapproprIate activities. - Act as direct liaison between surveillance room activities and the Surveillance Shift Manager. - Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures. - Safeguards company assets at all tImes. - Submits all appropriate reports when incidents, infractions, and violations occur. - Examine and analyze the physical property, processes and procedures to oversee and enforce compliance policies. - Conduct, supervise and prepare reports relating to any incident that is reported. - Responsible for ensuring the compliance wIth all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confIdentiality in all departmental and company matters.
Job ID
2020-76762
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Greektown Casino Hotel
Job Locations US-PA-Grantville
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: HCPN's surveillance department employees shall be independent of all other departments. A present or former surveillance department employee may not accept employment as a key employee or gaming employee with the same licensee for whom he/she was previously employed as a surveillance department employee unless 1 year has passed since the former surveillance department employee worked in the surveillance department. The present or former surveillance department employee may file a written petition requesting the Board to waive this restriction and permit the employment of a present or former surveillance department employee in a particular position. The Board may grant or deny the waiver upon consideration of the following factors: (1)  Whether the former surveillance department employee will be employed in a department or area of operation that the surveillance department monitors. (2)  Whether the surveillance and security systems of HCPN will be jeopardized or compromised by the employment of the former surveillance department employee in the particular position. (3)  Whether the former surveillance department employee's knowledge of the procedures of the surveillance department would facilitate the commission by any person of irregularities or illegal acts or the concealment of any actions or errors. - Responsible for providing guidance and daily supervision to staff in the department.  Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to Gaming regulations.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Surveillance Department for which this position is responsible.- Partners with property departments to design and conduct highly sensitive investigations to facilitate fact‑finding probe into potentially illegal or inappropriate activities.- Act as direct liaison between surveillance room activities and the Director of Surveillance. - Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures.- Safeguards company assets at all times.- Submits all appropriate reports when incidents, infractions, and violations occur.- Examine and analyze the physical property, processes and procedures to oversee and enforce compliance policies.- Conduct, supervise and prepare reports relating to any incident that is reported.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters. - When assigned to the CCTV monitoring room, “patrol” the facility through the use of pan, tilt, and zoom cameras and record all pertinent activity on the digital recording system. Maintain a log of events as they occur and complete incident reports as circumstances dictate.-  Ensure monitoring of drops, soft count, and transfers of funds/assets- The clandestine monitoring of the gaming conducted at the slot machines.- The clandestine monitoring of the operations conducted at and in the cashiers' cage and any satellite cage.- The clandestine monitoring of the operations conducted at automated bill breaker machines, automated gaming voucher and coupon redemption machines, automated jackpot payout machines and automated teller machines.- The clandestine monitoring of the count processes conducted in the count room.- The clandestine monitoring of the movement of cash and slot cash storage boxes.- The clandestine monitoring of the entrances and exits to the licensed facility, the gaming floor and the count room.- The clandestine monitoring of the gaming conducted at the table games.- The clandestine surveillance of the operation of any satellite cage or Poker room cage.- The clandestine surveillance of the storage areas used for the storage of chips, plaques, cards, dice, Sic Bo shakers, Pai Gow tiles and other equipment used to conduct table games.- The video recording of movements of table games boxes.
Job ID
2021-81799
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-LA-Bossier City
.
Job ID
2021-82010
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Margaritaville Resort Casino
Job Locations US-PA-Grantville
**THIS POSITION IS PENDING REGULATORY APPROVAL** ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Responsible for directing the overall operations and staff of the Surveillance department.  Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and Gaming regulations.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management.- Develop, enforce, review and approve changes or revisions to operating practices, procedures and standards based on business practices and internal controls.- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Surveillance Department for which this position is responsible.- Oversees the installation, operation and maintenance of all surveillance related equipment.- Informs a member of Executive Team of any irregular activities.- Submits all appropriate reports when incidents, infractions, and violations occur.- Serve as liaison with gaming regulators, public law enforcement, and other agencies as it relates to Surveillance by maintaining a positive and constructive relationship.- Conduct, supervise and prepare reports relating to any incident that is reported.- Protect and preserve the assets of the company.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management. - Maintains strict confidentiality in all departmental and company matters. SUPERVISORY RESPONSIBILITIESThis job has supervisory responsibilities. - Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. - Determines work procedures and expedites workflow.- Responsible for employee performance (disciplining, coaching, counseling).
Job ID
2021-81204
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-IN-East Chicago
- Adheres to established departmental and property policies and procedures regarding guest service standards. - Responsible for physical and video surveillance of the activities of customers and employees in all gaming and money handling areas. - Maintains surveillance watch of designated area and activities; records any irregular activity as required. - Reports verbally and in writing any violations of iGC Submissions, indiana State Gaming Regulations, or company policies and procedures, as well as any safety considerations to the appropriate supervisor or manager. - Reports and offers solutions for any area of vulnerability to loss from internal or external sources. - Maintains thorough knowledge of and compliance with iGC Submissions, indiana State Gaming Regulations, company policies, and departmental procedures. - Works on special projects and investigations as assigned by supervisor. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-81470
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-NM-Hobbs
Summary: Provide a safe and secure environment for customers and for company property and employees.   Essential Duties And Responsibilities: - Observes and reports any and all gaming violations and/or thefts of company property. - Operates monitor room equipment, including basic computer functions. - Participates in court actions relating to gaming violations. - Learns and uses two card count system. - Learns all games in use and all procedures and cheating indicators of such games. - Writes proper reports as needed in a timely manner. - Responds to surveillance supervision and gaming control requests. - Responds to requests of all other departments when necessary. - Dispatches shuttle drivers and Security Officers based on business and guest needs. - Monitors Security entrance and issues vendor/visitor badges according to policy. - Answers and directs incoming guest calls in a professional manner. - issues sensitive and non-sensitive keys located in Security key boxes according to internal and state regulations. - Completes surveillance reviews including written reports and review of recorded footage in response to managements request. - Must be knowledgeable of all special events and promotional activities available to guests. - Presents oneself as a Credit to the Company and encourages others to do the same. - Must work well under pressure, and meet multiple and sometimes competing deadlines. - Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and supervisors. - Adhere to all departments/company policies and procedures.  - Performs all other related and compatible duties as assigned.
Job ID
2021-79202
Position Type
Regular Full-Time
Category
Hidden (15273)
Casino Property
Zia Park Casino Hotel Racetrack
Job Locations US-IN-East Chicago
- Maintains surveillance watch in designated area and activities.- Records any irregular activity as required.- Physical and video surveillance of the activities in the areas mentioned in the position summary.- Report verbally and in writing any violations of IGC Submissions, Indiana State Gaming, company policy and procedures and any safety considerations to the appropriate supervisor or manager. - Conduct routine and random observations in all areas of the pavilion area, focusing on money handling positions. - Reports and offer solution to any area of vulnerability to loss from internal or external sources. - Maintains thorough knowledge of IGC Submissions, Indiana State Gaming Regulations, company policy and other department procedures.  - Maintains compliance with Surveillance Department procedures and company policy. - Work on special projects and investigations as assigned by Surveillance Shift Manager.- Maintain strict confidence regarding company matters.- Adhere to established policies and procedures regarding customer service standards.- Must be able to work a flexible schedule including nights, weekends, holidays and fluctuating days off.
Job ID
2021-77723
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-MS-Robinsonville
- Responsible for maintaining  close surveillance on all casino table games, service center, slots, and other activities via electronic monitoring systems, observing both guest and employee activity to maintain integrity of games and company assets. Responsible for utilize necessary equipment to identify, record, document, and report illegal and unusual activities to the appropriate authorities. Ensures guests enjoy a positive gaming experience due. Other duties as assigned
Job ID
2021-80168
Position Type
Regular Full-Time
Category
Hidden (15273)
Casino Property
1st Jackpot Casino Tunica
Job Locations US-LA-Lake Charles
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Responsible for physical and video surveillance of the activities of customers and employees in all gaming and money handling areas. - Observes and reports any and all gaming violations and/or thefts of company property. - Operates monitor room equipment, including basic computer functions; monitors slot equipment of SiS System to provide security for company assets and funds. - Maintains video surveillance of the entire casino (e.g., Gaming Floor, Race/Sports Book, Food and Beverage outlets, cashiers, Count Rooms, parking lots, hotel/casino complex, etc.); records any irregular activity as required. - Participates in court actions relating to gaming violations. - Learns all games in use at the property, and all procedures and cheating indicators of those games; learns and uses various card count systems. - Maintains paper and video logs according to departmental and company procedures; writes reports as necessary. - Maintains thorough knowledge of and ensures compliance with gaming regulations, company policy, and departmental procedures. - Reports and offers solutions for any area of vulnerability to loss from internal or external sources. - Responds to surveillance supervision and gaming control requests, as well as all other departments when necessary. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-81823
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Bossier City
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Responsible for physical and video surveillance of the activities of customers and employees in all gaming and money handling areas. - Observes and reports any and all gaming violations and/or thefts of company property. - Operates monitor room equipment, including basic computer functions; monitors slot equipment of SiS System to provide security for company assets and funds. - Maintains video surveillance of the entire casino (e.g., Gaming Floor, Race/Sports Book, Food and Beverage outlets, cashiers, Count Rooms, parking lots, hotel/casino complex, etc.); records any irregular activity as required. - Participates in court actions relating to gaming violations. - Learns all games in use at the property, and all procedures and cheating indicators of those games; learns and uses various card count systems. - Maintains paper and video logs according to departmental and company procedures; writes reports as necessary. - Maintains thorough knowledge of and ensures compliance with gaming regulations, company policy, and departmental procedures. - Reports and offers solutions for any area of vulnerability to loss from internal or external sources. - Responds to surveillance supervision and gaming control requests, as well as all other departments when necessary. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-82011
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Margaritaville Resort Casino
Job Locations US-PA-Washington
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Responsible for physical and video surveillance of the activities of customers and employees in all gaming and money handling areas. - Observes and reports any and all gaming violations and/or thefts of company property. - Operates monitor room equipment, including basic computer functions; monitors slot equipment of SiS System to provide security for company assets and funds. - Maintains video surveillance of the entire casino (e.g., Gaming Floor, Race/Sports Book, Food and Beverage outlets, cashiers, Count Rooms, parking lots, hotel/casino complex, etc.); records any irregular activity as required. - Participates in court actions relating to gaming violations. - Learns all games in use at the property, and all procedures and cheating indicators of those games; learns and uses various card count systems. - Maintains paper and video logs according to departmental and company procedures; writes reports as necessary. - Maintains thorough knowledge of and ensures compliance with gaming regulations, company policy, and departmental procedures. - Reports and offers solutions for any area of vulnerability to loss from internal or external sources. - Responds to surveillance supervision and gaming control requests, as well as all other departments when necessary. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-78654
Position Type
Regular Part-Time
Category
Security, Surveillance & EMT
Casino Property
The Meadows Casino Racetrack
Job Locations US-NV-Las Vegas
- Uses video systems and associated software to continuously observe all gaming and gaming-related areas for any deviations, abnormality or unusual activity as defined by law, regulation and in-house policies and procedures.- Provides written reports on deviations, abnormalities, or unusual activity observed.- Completes any and all video reviews and investigations as assigned.- Maintains confidentiality on all knowledge and matters observed.- Reviews and updates knowledge on all policies, procedures, regulations and laws related to Surveillance responsibilities.- Practices, improves and updates knowledge and expertise on gaming, internal theft, cheating methods, and advantage play.- Communicates with appropriate personnel for information and notification.
Job ID
2021-80430
Position Type
Regular Part-Time
Category
Security, Surveillance & EMT
Casino Property
Tropicana Las Vegas
Job Locations US-IL-Alton
- Must promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with. - Provides video protection to maintain our attitude of honesty within the cash handling and back of house areas.  Maintains gaming regulations and achieves voluntary compliance to company rules and policies. - Observes all casino operations via surveillance cameras; watches all cash counting in Soft Count, and all cash transactions in Cages and on gaming layers in casino; video records any cheating infractions. - Reviews video on gaming in cases of player/dealer disputes. - Completes daily activity report; notes any pertinent facts (e.g., large cash outs, fills, credits) and/or incidents. - Monitors recording equipment. - Notifies appropriate person when infractions, cheating, etc., are observed (e.g., informs Pit Bosses of procedure infraction). - Observes and logs any infractions, cheating, etc. (Notifies Surveillance Supervisor). - Answers the telephone during peak activity periods. - Other duties include: removing trash, helping with upkeep of equipment, and cleaning work area. - Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service. - While working as a Technician, the Surveillance Operator has the following additional duties: Repairs and cleans video recording equipment as needed. - Repairs and maintains all cameras, PTZ and fixed. - Maintains CCTV equipment in the Surveillance Room. - Performs upgrades to CCTV system on an as-needed basis. - Assists in ordering equipment and supplies to perform above duties.
Job ID
2021-79243
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Argosy Casino Alton
Job Locations US-IL-Alton
- Responsible for supervising staff and the overall daily management of a designated shift in the Surveillance department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and overall coverage mandated by Gaming regulations.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Surveillance Department for which this position is responsible.- Partners with property departments to design and conduct highly sensitive investigations to facilitate fact‑finding probe into potentially illegal or inappropriate activities.- Act as direct liaison between surveillance room activities and the Surveillance Director/Manager and assume responsibility for the efficient operation of the Surveillance Department or assigned shift, in absence of Director/Manager.- Participate in the hiring process by attending interview and making recommendations in staffing.- Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures.- Safeguards company assets at all times.- Submits all appropriate reports when incidents, infractions, and violations occur.- Examine and analyze the physical property, processes and procedures to oversee and enforce compliance policies.- Serve as liaison with gaming regulators, public law enforcement, and other agencies as it relates to Surveillance by maintaining a positive and constructive relationship, in absence of Surveillance Manger or Director of Surveillance.- Review financial reports to ensure Surveillance operation efficiency and quality control.- Conduct, supervise and prepare reports relating to any incident that is reported.- Oversee the management of attendance and time records.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-81944
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Argosy Casino Alton
Job Locations US-MO-Riverside
- Maintains operation status of all cameras and monitors including multi-plexers, quads, splitters, switchers, CPU alarm interfaces and other related equipment - Establishes and maintains relationships with outside vendors for the cataloging of all equipment that needs outside servicing and communication - Maintains and programs the operating functions of the surveillance and security system matrix (the physical equipment that controls the interface and operation of the various individual pieces)  - Cooperates with management in the suggestion, design and installation of all projects (hardware) as required by business needs including but not limited to games, slots, food & beverage, security, investigations and state mandates - Keeps abreast of state gaming rules and regulations and the company’s written System of internal Controls regarding the performance of the surveillance department - Stays current on industry trends and technological advances that may affect present system, department and company needs
Job ID
2020-77487
Position Type
Regular Full-Time
Category
Hidden (15273)
Casino Property
Argosy Casino Hotel & Spa Riverside
Job Locations US-LA-Baton Rouge
POSITION SUMMARYResponsible for a high skill area where a special skill set and knowledge of a wide variety of cuisines, soups, and sauces is required.  Examples: Cook specialty food such as Italian, Indian, and Asian cuisine, sushi preparation. Has the full capabilities to be able to prepare and execute functions as a leader.  Assist the Sous Chef /or Chef de Cuisine in providing general leadership, direction and training to the departmental culinary team. Assist in organizing, prioritizing and assigning workload to ensure that production and service run smoothly.ESSENTIALFUNCTIONS(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.) - Ability to prepare wide variety of, sushi rolls, sauces and sushi rice.- Deep knowledge of culinary operations in Asian cuisine, preparation of sushi rice and rolls and how menus are executed.- Ability to work with small, delicate and sensitive equipment (i.e. knives) requiring fine finger dexterity.- Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling or piercing them with utensils.- Assist in work direction to  kitchen  staff ensuring  work procedures, quality  standards and  menu specifications are adhered to.- Prepare a daily prep list and written daily orders.- Maintain and control of the sushi bar and/or work area and inform chefs if staffing levels are not appropriate based on business volumes.- Receive and deliver food to the proper areas.- Coach and direct all cooks and assistant cooks to work in a productive and efficient manner.- Perform all duties as assigned by management. 
Job ID
2021-82009
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-NV-Jackpot
- To assure all guests are courteously served with their purchases in a clean and attractive environment at the Chevron Gas Station. - Properly record all transactions in the Point-of-Sale system. - Accurately handle all cash, checks, Credit card, gift certificates and comp transactions. - Maintain on a daily basis a high level of cleanliness in the General Store and Chevron. - Unpack, stock and price all merchandise in the shop as needed with the ability to lift a minimum of 25 lbs. - Straighten, dust, and organize Chevron Gas Station or General Store when there are no guests in the store. - Greet guests at the entrance to the General Store or Chevron to encourage them to come in and look around when there are no other duties to perform. - Responsible for knowing all new policies and procedures in the Chevron Station and the General Store. - Adhere to all policies and procedures for the Chevron and General Store. - Complete physical inventory each month requiring lifting, counting and using a stepladder. - Merchandise products and new arrivals. - Repack merchandise as seasons change, accurately recording merchandise as it is packed.
Job ID
2021-79522
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Cactus Petes
Job Locations US-PA-Washington
- Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests. - Maintains knowledge of all aspects of the games dealt. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Conducts assigned game according to procedure. - Ensures appropriate game protection. - Ensures appropriate game pace for all players. - Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience. - Ensures payouts are made quickly and accurately. - Fills and credits tables by verification of cheques. - Opens and closes tables according to established guidelines and procedures. - Maintains strict confidentiality in all company matters.
Job ID
2021-82030
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
The Meadows Casino Racetrack
Job Locations US-MI-Detroit
Responsible for supervising staff in an assigned area in the table games department and the overall daily management of assigned area. Provides oversight for all games assigned, game protection, and overall operation of assigned games. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with the Pit Manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Works closely with the Pit Manager, Assistant Shift Manager and/or Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability.- Make suggestions for improvement on standard operating procedures as needed.- Shares responsibility of the overall engagement of all team members with Pit Manager, Assistant Shift and/or Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances. - Responsible for the accountability of the chips, cards, dice and all other gaming equipment.- Assists with verifications of table inventories and effectively manages table limits.- Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.- Maintains a continuous inspection of cards and dice ensuring the security of assigned table games.- Shares responsibility for the overall integrity of daily operations.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures efficient operations table games protection.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures. - Accounts for chips on assigned games. This includes but not limited to making fills and credits as needed.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.- All other duties as assigned.
Job ID
2021-80063
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Greektown Casino Hotel

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