Penn National Gaming, Inc.

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Search Results Page 64 of 67

Job Locations US-WV-Charles Town
- Provides accurate and efficient dealing at assigned table game.- Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games.- Provides prompt, courteous, and accurate dealing at assigned table(s).- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position.- Performs accurate chip and cash transactions.- Receives wagers from customers and pays the appropriate game outcomes.- Maintains game security and protects company assets at all times.- Assists customers in understanding the rules and ensures adherence to established policies and procedures.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.
Job ID
2021-80457
Position Type
Regular Full-Time
Category
Hidden (15272)
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-PA-Grantville
- The Table Games Dealer is responsible for dealing and conducting table game play while providing and maintaining an atmosphere of professionalism and integrity within the game. - As the Table Games Dealer, you will be responsible for ensuring gaming activity in your assigned table area is being conducted in accordance with all established rules and regulations while maintaining acceptable game pace and security to minimize potential theft. - As part of your Dealer responsibilities you will be required to provide customer service to all guests assuring that their experience is enjoyable and memorable as a means of promoting return visits by the guest. - This position is responsible for directly monitoring casino gaming activity in accordance with all applicable rules and regulations in order to assist in reaching profitability, guest satisfaction, and workforce strength and compliance goals.  - Provide encouragement, sets high expectations, and sets proud and positive examples necessary to ensure a fun, exciting, and professional working environment for our staff and a pleasant and entertaining experience for our guests. - Providing superior customer service in accordance with Red Carpet Service Standards. - Demonstrate knowledge of and the ability to deal table games offered by the casino.  - Reconcile potential conflicts with guests regarding the rules and conduct of game play.  - Responsible for game protection including the identification of potential card counters, game accuracy, and pace of table game play.  - Conduct all procedures associated with opening and closing the shift including preparing dice, cards and associated gaming equipment as well as accuracy completing all table games transactions required.  - Assist in the handling of all guest-related matters with positive outcomes on disagreements in a consistent, professional manner to ensure return visits.  - May be required to perform duties outside of normal job description where, in the Company's judgment, it is necessary in the interest of efficiency, productivity, or improved guest services.  - Participate in ongoing training and successful completion of additional games as deemed necessary. 
Job ID
2021-78798
Position Type
Regular Part-Time
Category
Hidden (15272)
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-OH-Toledo
- Providing accurate and efficient dealing at assigned table game- Following game procedures when dealing Blackjack, Craps, Roulette, Baccarat, and any other form or variation of table games- Provides prompt, courteous and accurate dealing at assigned table(s)- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position- Performs accurate chip and cash transactions- Receives wagers from customers and pays the appropriate game outcomes- Maintains game security and protects company assets at all times- Assists customers in understanding the rules and ensures adherence to established policies and procedures- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
Job ID
2020-74478
Position Type
Regular Part-Time
Category
Hidden (15272)
Casino Property
Hollywood Casino at Toledo
Job Locations US-LA-Lake Charles
- Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests. - Maintains knowledge of all aspects of the games dealt. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Conducts assigned game according to procedure. - Ensures appropriate game protection. - Ensures appropriate game pace for all players. - Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience. - Ensures payouts are made quickly and accurately. - Fills and credits tables by verification of cheques. - Opens and closes tables according to established guidelines and procedures. - Maintains strict confidentiality in all company matters.
Job ID
2021-80944
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-IL-Alton
-  Must be able to attend class for approximately 4 weeks.- Must commit to 8 hours a day, 3 days a week, for approximately 4 weeks.- Acceptance into Dealer School does not guarantee you a position with Table Games. You must successfully complete the training and pass an Audition.-  Students will be rated on the following criteria: Attitude, Game Knowledge, and Dealing Ability.
Job ID
2021-79702
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Argosy Casino Alton
Job Locations US-CO-Black Hawk
As a Table Games Dual Rate Supervisor, you are primarily responsible for maintaining and operating an efficient operation within the assigned pit section. Table Games Dual Rate Supervisor are responsible for superior service to both internal and external guests. The secondary function of this job is to provide exceptional gaming experiences for the guest while dealing with a fast and flawless game.     Starting pay $18.50/hr. (plus tips while dealing) The following and other duties may be assigned as necessary: Supervisory Duties - - Ensure enforcement of game procedures and policies as outlined in the company and departmental manuals, and in accordance with Internal Controls; monitors for compliance.- Tracks guest play and relay all pertinent information to the immediate supervisor.- Settles minor disputes and guest concerns in a professional and timely manner, escalates to immediate supervisor when necessary.- Informs immediate supervisor and Surveillance team of unnatural or irregular play.- Reports significant cash and cheque transactions.- Ensure compliance with Title 31 requirements and processes.- Responsible for the accountability of the chips, cards, dice, and all other gaming equipment.- Verifies table inventories and effectively manages table limits.- Responsible for the overall integrity of daily pit section operations on assigned shift.- Maintains knowledge of the status of all assigned games relative to win/loss ratios, as well as significant players and action.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise.- Promote a positive environment for all guests and team members to promote the return visit of guests and achieve job satisfaction for all team members.- Ensures team members have the tools needed to do their jobs to maximize efficiency.- Maintains strict confidentiality in all departmental and company matters.- Provide visible leadership in gaming operation areas.Dealer Duties  (Pay Rate $9.30 hr plus tips)- Deals a fast and flawless game.- Delivers great customer service by dealing with all games offered efficiently with an upbeat/positive attitude. - Assists in training guests not familiar with various table games products. - Promotes table games and serves guests while standing on dead games. - Demonstrates an effective working knowledge of dealing policies and gaming procedures- Deals games in accordance with internal controls, Colorado Division of Gaming regulations, and company policy.- Informs immediate supervisor of unnatural or irregular play and disputes on the game.- High School Diploma or equivalent- MUST HAVE Completion of Dealers School or six (6) months of experience as a dealer - Must have blackjack, Roulette and all carnival games knowledge along with one of the following games or combinations:- Craps- Baccarat- Mini bac and Pai Gow- Strong inter-personal, customer service, and communication skills. - Knowledgeable of applicable state gaming laws and regulations. - Ability to sustain a high level of confidentiality and professionalism. - Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. - Ability to work collaboratively and communicate effectively with team members at all levels of the organization. - Highly organized and detail-oriented. - Able to add, subtract, multiply, and divide accurately to figure payoffs. - Ability to work any shift or hours, including nights, weekends, holidays, and overtime.- MUST be able to obtain/maintain Colorado Support Gaming license : https://sbg.colorado.gov/gaming-support-license 
Job ID
2021-80640
Starting Salary
USD $18.50/Hr.
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-IA-Council Bluffs
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming. - Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests. - Maintains knowledge of all aspects of the games dealt. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Conducts assigned game according to procedure. - Ensures appropriate game protection. - Ensures appropriate game pace for all players. - Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience. - Ensures payouts are made quickly and accurately. - Fills and credits tables by verification of cheques. - Opens and closes tables according to established guidelines and procedures. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-78024
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Ameristar Casino Hotel Council Bluffs
Job Locations US-MO-Riverside
- Must convert all cash transactions into cheque. - Check the layout to ensure that the betting is not over the table limit or under the minimum. - Shuffle and deal cards. - Pay winning bets and collect losing bets. - Remain aware of the amount that people are betting. - Total hands quickly and accurately always remembering what the dealer has. - Protection of dice, keep dice in sight at all times. - Notify the floorperson/boxperson of any irregularities. - Keep the pace of the game as fast and smooth as possible without running over the base dealers or customers. - Call the dice in a clear and informative manner. - Observe all payoffs and collections on the base where the dice are landing. - Correct any errors the base has made. - Book, setup, and payoff all bets in the proposition box and any one time bets. - Protect the layout. - Observe all customer bets. - insure that bets are within rules and limits allowed. - Book, setup, and pay all dealer handled bets.
Job ID
2021-80001
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Argosy Casino Hotel & Spa Riverside
Job Locations US-MO-Riverside
- Must convert all cash transactions into cheque. - Check the layout to ensure that the betting is not over the table limit or under the minimum. - Shuffle and deal cards. - Pay winning bets and collect losing bets. - Remain aware of the amount that people are betting. - Total hands quickly and accurately always remembering what the dealer has. - Protection of dice, keep dice in sight at all times. - Notify the floorperson/boxperson of any irregularities. - Keep the pace of the game as fast and smooth as possible without running over the base dealers or customers. - Call the dice in a clear and informative manner. - Observe all payoffs and collections on the base where the dice are landing. - Correct any errors the base has made. - Book, setup, and payoff all bets in the proposition box and any one time bets. - Protect the layout. - Observe all customer bets. - insure that bets are within rules and limits allowed. - Book, setup, and pay all dealer handled bets.
Job ID
2021-79929
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Argosy Casino Hotel & Spa Riverside
Job Locations US-KS-Kansas City
Hollywood Casino Kansas Speedway is currently looking for a Table Games Dealer to join the team. ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.- Provide accurate and efficient dealing while following proper game procedures.- Perform accurate chip and cash transactions.- Observe or receive wagers from customers and take or pay the appropriate game outcomes.- Maintain game security and protect company assets at all times.- Assist customers in understanding the rules and ensure adherence to established policies and procedures.- Pay winning bets and collect losing bets.- Notify Table Games Leadership immediately of any irregularities or any customer requests which are outside of a Table Games Dealer's authority or knowledge.- Provide customers with information on how to play the game if requested.- Must adhere to regulatory, department and company policies.- Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.
Job ID
2020-75898
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-WV-Charles Town
- Responsible for supervising staff and management in the table games department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Works closely with the Assistant Shift Manager and/or Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability.- Make suggestions for improvement on standard operating procedures as needed.- Shares responsibility of the overall engagement of all team members with Assistant Shift and/or Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances. - Responsible for the accountability of the chips, cards, dice and all other gaming equipment.- Assists with verifications of table inventories and effectively manages table limits.- Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.- Maintains a continuous inspection of cards and dice ensuring the security of assigned table games.- Shares responsibility for the overall integrity of daily operations.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures efficient operations table games protection.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures. - Accounts for chips on assigned games. This includes but not limited to making fills and credits as needed.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters
Job ID
2021-80458
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-MO-St. Louis
- Responsible for supervising and managing staff in the Table Games department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- Responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Works closely with the Casino Operations Assistant Shift Manager and/or Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability.- Makes suggestions for improvement on standard operating procedures as needed.- Shares responsibility of the overall engagement of all team members with Casino Operations Assistant Shift and/or Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances.- Responsible for the accountability of the chips, cards, dice, and all other gaming equipment.- Assists with verifications of table inventories and effectively manages table limits.- Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.- Maintains a continuous inspection of cards and dice, ensuring the security of assigned table games.- Shares responsibility for the overall integrity of daily operations.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures efficient operations and table games protection.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures.- Accounts for chips on assigned games. This includes but is not limited to making fills and credits as needed.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-80526
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
River City Casino & Hotel
Job Locations US-LA-Bossier City
- Enforces Dealer compliance with pit and game procedures. - Attends meetings, training activities, courses, and all other work-related activities as required. - Supplies gaming tables with proper and sufficient gaming equipment. - Completes rating information on casino table players. - Responsible for verification of customer Credit status. - issues guest complimentaries based on the evaluation of patrons’ play. - Communicates large and/or multiple buy-ins in compliance with established Pit procedures. - Promotes outstanding customer and team member relations. - Prepares Marker, Table Fill, and Table Credit documents. - identifies and resolves Table Games disputes. - Performs other duties as assigned.
Job ID
2021-79385
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Margaritaville Resort Casino
Job Locations US-WV-Charles Town
- Responsible for supervising and managing staff in the Table Games Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Provides direction and oversees all games, game protection, and overall Table Games operations.- Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with Internal Controls. Monitors for compliance.- Overall responsible for the accountability of the chips, cards, dice and all other gaming equipment.- Answers inquiries pertaining to Table Games policies and services and resolve occupants’ complaints while supporting all customer service programs.- Assigns duties to Table Games leadership and creates/approves work schedules for efficient business performance.- Approves financial activities of Table Games department.- Works closely with Vice President/Director to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability- Makes final decision on implementation and oversight of overall strategies for the overall engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management in order to maximize profitability for all areas of responsibility. - Observes and monitors staff performance and plan work processes to ensure efficient operations and adherence to Table Games policies and procedures.- Recommends and approves changes in status of team members including but not limited to changes from full time to part time, promotions, and transfers.- Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances. - Protects and preserves assets of the company.- Understands and adheres to all bargaining unit agreements (where applicable).- Responsible for the overall integrity of daily Table Games operations. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters. - You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests. This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.
Job ID
2021-80460
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-PA-Washington
- Protects company assets by dealing assigned games correctly and accurately.- Maintaining a positive demeanor.- Handling customer transactions for “buy-ins”, “color-up” and markers.- Verifying fills and credits to the games- Notifying table games supervisors of any irregularities in the play and/or transactions during the shift.- Take losing bets, pay winning bets according to established dealing rules and procedures.- Must demonstrate excellent customer service skills; develops friendly, professional relationships with guests- Follow company and department procedures- Deal games in compliance with all gaming regulations- Maintain a game pace that is acceptable for both the guest and the company.- Willing and able to follow instructions from supervisors.- Knowledge of marketing promotions and events- Promote business and company’s marketing initiatives- Obtain and maintain a Pennsylvania gaming license and all required training/certification
Job ID
2020-76347
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
The Meadows Casino Racetrack
Job Locations US-CO-Black Hawk
As a Table Games Pit Manager, you are responsible for supervising staff and the overall daily management of a designated shift in the Table Games department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. You are also responsible for managing and overseeing all gaming operations to include; yielding table limits, opening and closing table based on demand, managing staffing levels, monitoring significant play, building relationships with guest, and providing guidance and leadership to Table Games Assistant Managers.    ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Ensures enforcement of games procedures and policies as outlined in company and departmental manuals, and in accordance with internal Controls; monitors for compliance. - Responsible for the accountability of the chips, cards, dice, and all other gaming equipment. - Verifies table inventories and effectively manages table limits. - Responsible for the overall integrity of daily Pit operations on assigned shift. - Opens, closes and yields games to provide for optimal labor efficiency and customer service. - Maintains knowledge of the status of all assigned games relative to win/loss ratios, as well as significant players and action - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Casino Operations Manager. - Ensure compliance with Title 31 requirements and processes. - Report daily gaming activity to Casino Operations Managers. - Ensures customer service standards are followed by all team members and addresses issues as they arise - Effectively handles customer concerns and requests. Makes final decisions regarding service recovery. - Grants complimentary services to high limit players according to established guidelines, and resolves guest complaints or problems to ensure courteous and friendly service to all gaming customers. - Conduct individual or group pre-shift meetings with team members and provide daily feedback. - Drive improved results through staff development and training programs. - Promote a positive environment for all guests and team members to promote the return visit of guests and achieve job satisfaction for all team members. - Ensures team members have the tools needed to do their jobs to maximize efficiently. - Effectively use, administer, and manage rewards and recognition for front line team members. - Review the performance, productivity, and efficiency of team members including but not limited to periodic evaluations. - Maintain the morale of the department through open communication and teamwork by deploying targeted communication strategies that inform and build support. - Maintains strict confidentiality in all departmental and company matters. - Provide visible leadership in gaming operation areas. - Works closely with Casino Operations Manager to implement and oversee overall strategies for the overall engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management in order to maximize profitability. - Responsible for directing special projects as assigned by Casino Operations Manager, including development, implementation, effectiveness and evaluation.
Job ID
2021-79002
Starting Salary
USD $58,000.00/Yr.
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-MI-Detroit
Responsible for the day-to-day operation of the Table Games on the assigned shift- Safeguards company assets- Maintains working knowledge of all gaming laws- Adhere to Michigan Gaming Control Board regulations and Greektown Casino’s Internal Controls (ICS) and all policy and procedures- Maintains the accuracy departmental logs and reports- Establishes and maintains departmental procedures that will assure proper protection of all gaming operations from loss due to mistake or theft- Manages all operations and personnel on assigned shift- Sets high personal and departmental standards for performance- Promotes effective utilization of table limits (yielding)- Effectively executes strategies in support of business objectives- Monitors labor costs to maintain proper margins in relation to business volumes- Continually follows up and evaluates the status of daily work and strategic projects- Identifies and anticipates irregularities through logical and analytical thought processes- Ensures all guest issues are handled quickly to ensure guests satisfaction within established guidelines- Authorizes guest complimentary in accordance with company guidelines- Establish and authorize customer credit, TTO and check authorization based upon Credit Matrix- Hire, train, coach, document, evaluate team members and make recommendations- Plan and direct staffing, training and development of all team members- Holds the team accountable for a high level of guest service- Coaches direct reports in pertinent skills of operations- Proactively recognizes rewards and celebrates outstanding examples of employee performance- Counsels, guides and instructs personnel in performance of their duties- Ensures proper staffing to meet business demands- Confidentiality in areas of business and personnel matters- Broad knowledge of the Collective Bargain Agreement- Any and all other job duties as assigned
Job ID
2021-80059
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Greektown Casino Hotel
Job Locations US-IA-Council Bluffs
- Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Works closely with the Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability.- Shares responsibility for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.- Responsible for the accountability of the chips, cards, dice, and all other gaming equipment.- Assists with verifications of table inventories and effectively manages table limits.- Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.- Maintains a continuous inspection of cards and dice, ensuring the security of assigned table games during assigned shift.- Shares responsibility for the overall integrity of daily operations on assigned shift.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-77731
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Ameristar Casino Hotel Council Bluffs
Job Locations US-WV-Charles Town
- Responsible for providing guidance and daily supervision to Team Members in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Regularly required to stand and walk including moving between multiple tables to observe guests and Team Members.- Based on business demands as needed, fill in for other Supervisors to open new tables or as relief Supervisor, as allowed and in accordance with the WV Lottery regulations.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs including enrolling customers in the player card program.  Ensures customer service standards are followed by all Team Members and addresses issues as they arise. - Ensures efficient operations table games protection during assigned shift. This may include filling in for other supervisors as a relief supervisor or opening new tables based on business demands and in accordance with the WV Lottery.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures. - Accounts for chips on assigned games. This includes making fills and credits as needed.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.- You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests. This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary
Job ID
2021-80456
Position Type
Regular Part-Time
Category
Interactive Gaming & Product/Project Management
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-ME-Bangor
- Promote and maintain all steps of Marquee Service with each patron and employee you may come in contact with (eye contact, hi- greeting, goodbye as a departure). - This position will be responsible for completing sales to customers including taking money in payment of sales, counting appropriate change, appropriate handling of cash payments, properly processing comps, and appropriate accounting for cash, credit, and comp receipts. - Cashier responsibilities.  - Food preparation. - This position will also greet and welcome guests, assign seating, and escort guests to their table. - Other duties may be assigned.
Job ID
2021-79932
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Bangor

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