Penn National Gaming, Inc.

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Search Results Page 64 of 69

Job Locations US-MO-Riverside
- Protect company assets by observing the activities of employees and customers via surveillance cameras - Review video footage on cases of patron/internal control disputes. - Complete daily activity report and note any pertinent facts - Monitor recording equipment, and check equipment operation - Notify appropriate person when infractions, cheating, etc. are observed, including MGC agent on duty
Job ID
2021-80793
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Argosy Casino Hotel & Spa Riverside
Job Locations US-WV-Charles Town
- Coordinates with supervisor to record questionable activity for review and possible use as evidence.  Conducts these observations of the gaming and other areas as directed.- Prepares logs of all pertinent activity and equipment checks. - When assigned to the CCTV monitoring room, “patrols” the facility through the use of pan, tilt and zoom cameras and records all pertinent activity on a daily log.  - Monitors the facility entrances, validation cashier’s cage, money vaults, concessions areas,  mutuel teller areas, all money handling activities, and count rooms.   Observes the conduct of the employees and customers.  - Reviews and plays back videos to assist other departments in determining facts about a situation or issue. - Operates camera controls, digital recorders, monitors, audio recorders and reset alarms. - Identifies and responds to different alarm sounds, i.e. panic, fire and door.  - Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures that behavior and appearance are in compliance with established standards. - Maintains a professional work environment with management and staff.   - Maintains complete confidentiality of all company information at all times. - Participates in meetings and trainings as required. - Performs all job duties in a safe and responsible manner. - Performs other duties as may be assigned by department and/or company management. - You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests.  This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.
Job ID
2021-80452
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-WV-Charles Town
- Starting Pay: $13.00- Schedule: 11:00am-9:00pm Wednesday-Saturday- Benefits: Medical and other benefits, PTO (paid time off), Team Member discounts, Tuition Reimbursement, opportunity for growth and MORE!- Observes and reports any and all gaming violations and/or thefts of company property.- Operates monitor room equipment, including basic computer functions.- Participates in court actions relating to gaming violations.- Learns and uses two card count system.- Learns all games in use and all procedures and cheating indicators of such games.- Writes proper reports as needed in a timely manner.- Responds to surveillance supervision and gaming control requests.- Responds to requests of all other departments when necessary.
Job ID
2021-78735
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-KS-Kansas City
Essential Duties And Responsibilities: - Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members. - Protect company assets by observing the activities of employees and customers via surveillance cameras. - Review surveillance coverage on cases of patron/internal control disputes. - Complete daily activity report and note any pertinent facts. - Monitor recording equipment, and check equipment operation. - Report all observed violations of gaming regulations and procedures to appropriate authority in order to adhere to company reporting requirements. - Meet department uniform, appearance and grooming requirements. - Keep work areas clean and free of safety hazards, debris and litter. - Perform all job duties in a safe and responsible manner. - Must adhere to regulatory, department and company policies. - Perform other job related and compatible duties as assigned.
Job ID
2021-78941
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-PA-Grantville
- Observe the facility via the CCTV system in a professional manner in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - HCPN's Surveillance department employees shall be independent of all other departments. - A present or former Surveillance department employee may not accept employment as a key employee or gaming employee with the same licensee for whom he/she was previously employed as a Surveillance department employee unless 1 year has passed since the former Surveillance department employee worked in the Surveillance department. The present or former Surveillance department employee may file a written petition requesting the Board to waive this restriction and permit the employment of a present or former Surveillance department employee in a particular position. The Board may grant or deny the waiver upon consideration of the following factors:  - Whether the former Surveillance department employee will be employed in a department or area of operation that the Surveillance department monitors. - Whether the surveillance and security systems of HCPN will be jeopardized or compromised by the employment of the former Surveillance department employee in the particular position. - Whether the former Surveillance department employee's knowledge of the procedures of the Surveillance department would facilitate the commission by any person of irregularities or illegal acts or the concealment of any actions or errors. - The clandestine monitoring of the gaming conducted at the slot machines.  - The clandestine monitoring of the operations conducted at and in the Cashiers' Cage and any satellite cage. - The clandestine monitoring of the operations conducted at automated bill breaker machines, automated gaming voucher and coupon redemption machines, automated jackpot payout machines, and automated teller machines.  - The clandestine monitoring of the count processes conducted in the Count Room. - The clandestine monitoring of the movement of cash and slot cash storage boxes. - The clandestine monitoring of the entrances and exits, the Gaming Floor, and the Count Room. - The clandestine monitoring of the gaming conducted at the table games. - The clandestine surveillance of the operation of any satellite cage or Poker Room Cage. - The clandestine surveillance of the storage areas used for the storage of chips, plaques, cards, dice, Sic Bo shakers, Pai Gow tiles, and other equipment used to conduct table games. - The video recording of movements of table games boxes. - Recording questionable activity for review and possible use as evidence in court. - Preparation of daily logs and complete incident reports as circumstances dictate. - When assigned to the CCTV monitoring room, “patrol” the facility through the use of pan, tilt, and zoom cameras and record all pertinent activity on the digital recording system. - Ensure compliance with applicable laws and regulations. - Ensure that proper security and chain of custody is maintained on all departmental evidence. - Perform other duties as assigned by the Surveillance Supervisor.
Job ID
2021-80667
Position Type
Regular Full-Time
Category
Hidden (15273)
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Observe the facility via the CCTV system in a professional manner in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - HCPN's Surveillance department employees shall be independent of all other departments. - A present or former Surveillance department employee may not accept employment as a key employee or gaming employee with the same licensee for whom he/she was previously employed as a Surveillance department employee unless 1 year has passed since the former Surveillance department employee worked in the Surveillance department. The present or former Surveillance department employee may file a written petition requesting the Board to waive this restriction and permit the employment of a present or former Surveillance department employee in a particular position. The Board may grant or deny the waiver upon consideration of the following factors:  - Whether the former Surveillance department employee will be employed in a department or area of operation that the Surveillance department monitors. - Whether the surveillance and security systems of HCPN will be jeopardized or compromised by the employment of the former Surveillance department employee in the particular position. - Whether the former Surveillance department employee's knowledge of the procedures of the Surveillance department would facilitate the commission by any person of irregularities or illegal acts or the concealment of any actions or errors. - The clandestine monitoring of the gaming conducted at the slot machines.  - The clandestine monitoring of the operations conducted at and in the Cashiers' Cage and any satellite cage. - The clandestine monitoring of the operations conducted at automated bill breaker machines, automated gaming voucher and coupon redemption machines, automated jackpot payout machines, and automated teller machines.  - The clandestine monitoring of the count processes conducted in the Count Room. - The clandestine monitoring of the movement of cash and slot cash storage boxes. - The clandestine monitoring of the entrances and exits, the Gaming Floor, and the Count Room. - The clandestine monitoring of the gaming conducted at the table games. - The clandestine surveillance of the operation of any satellite cage or Poker Room Cage. - The clandestine surveillance of the storage areas used for the storage of chips, plaques, cards, dice, Sic Bo shakers, Pai Gow tiles, and other equipment used to conduct table games. - The video recording of movements of table games boxes. - Recording questionable activity for review and possible use as evidence in court. - Preparation of daily logs and complete incident reports as circumstances dictate. - When assigned to the CCTV monitoring room, “patrol” the facility through the use of pan, tilt, and zoom cameras and record all pertinent activity on the digital recording system. - Ensure compliance with applicable laws and regulations. - Ensure that proper security and chain of custody is maintained on all departmental evidence. - Perform other duties as assigned by the Surveillance Supervisor.
Job ID
2021-78830
Position Type
Regular Full-Time
Category
Hidden (15273)
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-OH-Toledo
 - Observing and reporting any and all gaming violations and/or thefts of company property- Operating monitor room equipment, including basic computer functions- Participating in court actions relating to gaming violations- Learning and using two card count system- Learning all games in use and all procedures and cheating indicators of such games- Writing proper reports as needed in a timely manner- Responding to surveillance supervision and gaming control requests- Responding to requests of all other departments when necessary
Job ID
2020-77048
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Toledo
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment. - Responsible for being a gracious host to all guests and co-workers. - Responsible for promoting a positive influence in the community and participating in company-sponsored events. - When assigned to Surveillance Monitoring Room, "patrols" the facility through the pan, tilt, and zoom cameras and records all pertinent activity on the digital video recording systems.  Logs and marks recordings and files them in one of several repositories depending on the activity depicted. - Must learn all Table Games offered at property and be trained in cheating methods and card counting in order to be able to recognize that activity when it is occurring. - Must learn policies, procedures, internal Controls, and State Regulations for all gaming and cash handling positions in order to recognize and respond to any deviations by employees. - Similarly, "patrols" the Gaming Floor, the Cashier's Cages, Main Bank, and Count Rooms via CCTV cameras. - Conducts covert floor surveillance as assigned by supervisor. - Coordinates with the Surveillance Supervisor to record the questionable activity for review and possible use as evidence in court. - Prepares daily logs of all pertinent activity. - Works closely with the Guest Safety Department in crime prevention activities. - Assists in the detection of illegal activities in the facility to include the Gaming areas, Food and Beverage areas, and Cage and Count Room areas. - Adheres to all departmental and Human Resources policies and procedures. - Other duties as assigned. - All personnel must be able to work any shift assignment with proper notice. Though shifts are generally stable, other shift assignments may occur to better meet the needs of the department or the property.
Job ID
2021-80615
Position Type
Regular Full-Time
Casino Property
Plainridge Park Casino
Job Locations US-IN-East Chicago
- Maintains surveillance watch in designated area and activities.- Records any irregular activity as required.- Physical and video surveillance of the activities in the areas mentioned in the position summary.- Report verbally and in writing any violations of IGC Submissions, Indiana State Gaming, company policy and procedures and any safety considerations to the appropriate supervisor or manager. - Conduct routine and random observations in all areas of the pavilion area, focusing on money handling positions. - Reports and offer solution to any area of vulnerability to loss from internal or external sources. - Maintains thorough knowledge of IGC Submissions, Indiana State Gaming Regulations, company policy and other department procedures.  - Maintains compliance with Surveillance Department procedures and company policy. - Work on special projects and investigations as assigned by Surveillance Shift Manager.- Maintain strict confidence regarding company matters.- Adhere to established policies and procedures regarding customer service standards.- Must be able to work a flexible schedule including nights, weekends, holidays and fluctuating days off.
Job ID
2021-78087
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-IL-Joliet
- Performs duties to monitor and record all gaming and casino activities. - Exercises good judgment to identify suspicious guests or team members, following detailed instructions according to company policies and procedures.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Monitors all casino activities on the casino floor and supporting area. Notifies appropriate party of suspicious behavior.- Records and reports on violations of internal controls and criminal behavior.- Maintains and updates accurate reports and daily logs of all surveillance and casino activity.- Reviews taped incidents to identify gaming problems.- Sets up and maintains control standards book, alert files, and other departmental documentation.- Other duties as assigned.
Job ID
2021-79183
Position Type
Regular Full-Time
Category
Hidden (15273)
Casino Property
Hollywood Casino Joliet
Job Locations US-OH-Dayton
- Responsible for fostering a fun environment. - Responsible for being a gracious host to all co-workers.- Responsible for promoting a positive influence when participating in company-sponsored events.- When assigned to surveillance monitoring room, "patrols" the facility through the pan, tilt and zoom cameras, and records all pertinent activity on the digital video recording systems. Logs and marks recordings and files them in one of several repositories depending on the activity depicted.- Must learn policies, procedures, Internal Controls and State Regulations for all gaming and cash handling positions to recognize and respond to any deviations by employees.- Similarly, "patrols" the gaming floor, the Cashier's Cages, Main Bank and Count Rooms via CCTV cameras.- Conduct covert floor surveillance as assigned by supervision.- Coordinate with the Surveillance Asst. Shift Manager to record the questionable activity for review and possible use as evidence in court.- Prepare daily logs of all pertinent activity.- Work closely with the Guest Safety Department in crime prevention activities.- Assist in the detection of illegal activities in the facility to include the Gaming areas, Food and Beverage areas, Cage, and Count Room areas.- Adhere to all Departmental and Human Resources Policy and Procedures.- All personnel must be able to work any shift assignment with proper notice. Though shifts are generally stable, other shift assignments may occur to better meet the needs of the department or the property.- Other duties, as assigned.
Job ID
2021-80564
Position Type
Regular Full-Time
Category
Hidden (15273)
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-MO-St. Louis
- Adheres to established departmental and property policies and procedures regarding guest service standards.- Responsible for physical and video surveillance of the activities of customers and employees in all gaming and money handling areas.- Maintains surveillance watch of designated area and activities; records any irregular activity as required.- Reports verbally and in writing any violations of Gaming Regulations or company policies and procedures as well as any safety considerations to the appropriate supervisor or manager.- Reports and offers solutions for any area of vulnerability to loss from internal or external sources.- Maintains thorough knowledge of and compliance with Gaming Regulations, company policies, and departmental procedures.- Works on special projects and investigations as assigned by supervisor.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2021-79517
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
River City Casino & Hotel
Job Locations US-OH-Columbus
- Observes and reports any and all gaming violations and/or thefts of company property- Operates monitor room equipment, including basic computer functions- Participates in court actions relating to gaming violations- Learns and uses two card count systems- Learns all games in use and all procedures and cheating indicators of such games- Writes proper reports as needed in a timely manner- Responds to surveillance supervision and gaming control requests- Responds to requests of all other departments when necessary
Job ID
2021-81146
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino at Columbus
Job Locations US-PA-Grantville
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: Responsible for directing the overall operations and staff of the Surveillance department.  Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and Gaming regulations.Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.Develop, enforce, review and approve changes or revisions to operating practices, procedures and standards based on business practices and internal controls.Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Surveillance Department for which this position is responsible.Oversees the installation, operation and maintenance of all surveillance related equipment.Informs a member of Executive Team and/or General Manager of any irregular activities.Submits all appropriate reports when incidents, infractions, and violations occur.Serve as liaison with gaming regulators, public law enforcement, and other agencies as it relates to Surveillance by maintaining a positive and constructive relationship.Conduct, supervise and prepare reports relating to any incident that is reported.Protect and preserve the assets of the company.Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-81085
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-MI-Detroit
- ResponsIble for providing guidance and daily supervison to staff in the department. Supports and administers operational goals and monitors achievements of performance and profIt objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, wIth attention to Gaming regulations. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Ensures customer service standards are followed by all team members and addresses issues as they arise.- Knowledge of and enforcement of all gaming laws and regulations whIch apply to the functions and dutIes of the SurveIllance Department for whIch thIs posItIon Is responsIble. - Partners wIth property departments to design and conduct highly sensitive investigations to facIlItate fact-finding probe into potentially illegal or inapproprIate activities. - Act as direct liaison between surveillance room activities and the Surveillance Shift Manager. - Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures. - Safeguards company assets at all tImes. - Submits all appropriate reports when incidents, infractions, and violations occur. - Examine and analyze the physical property, processes and procedures to oversee and enforce compliance policies. - Conduct, supervise and prepare reports relating to any incident that is reported. - Responsible for ensuring the compliance wIth all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confIdentiality in all departmental and company matters.
Job ID
2020-76762
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Greektown Casino Hotel
Job Locations US-NM-Hobbs
Summary: Provide a safe and secure environment for customers and for company property and employees.   Essential Duties And Responsibilities: - Observes and reports any and all gaming violations and/or thefts of company property. - Operates monitor room equipment, including basic computer functions. - Participates in court actions relating to gaming violations. - Learns and uses two card count system. - Learns all games in use and all procedures and cheating indicators of such games. - Writes proper reports as needed in a timely manner. - Responds to surveillance supervision and gaming control requests. - Responds to requests of all other departments when necessary. - Dispatches shuttle drivers and Security Officers based on business and guest needs. - Monitors Security entrance and issues vendor/visitor badges according to policy. - Answers and directs incoming guest calls in a professional manner. - issues sensitive and non-sensitive keys located in Security key boxes according to internal and state regulations. - Completes surveillance reviews including written reports and review of recorded footage in response to managements request. - Must be knowledgeable of all special events and promotional activities available to guests. - Presents oneself as a Credit to the Company and encourages others to do the same. - Must work well under pressure, and meet multiple and sometimes competing deadlines. - Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and supervisors. - Adhere to all departments/company policies and procedures.  - Performs all other related and compatible duties as assigned.
Job ID
2021-79202
Position Type
Regular Full-Time
Category
Hidden (15273)
Casino Property
Zia Park Casino Hotel Racetrack
Job Locations US-IN-East Chicago
- Maintains surveillance watch in designated area and activities.- Records any irregular activity as required.- Physical and video surveillance of the activities in the areas mentioned in the position summary.- Report verbally and in writing any violations of IGC Submissions, Indiana State Gaming, company policy and procedures and any safety considerations to the appropriate supervisor or manager. - Conduct routine and random observations in all areas of the pavilion area, focusing on money handling positions. - Reports and offer solution to any area of vulnerability to loss from internal or external sources. - Maintains thorough knowledge of IGC Submissions, Indiana State Gaming Regulations, company policy and other department procedures.  - Maintains compliance with Surveillance Department procedures and company policy. - Work on special projects and investigations as assigned by Surveillance Shift Manager.- Maintain strict confidence regarding company matters.- Adhere to established policies and procedures regarding customer service standards.- Must be able to work a flexible schedule including nights, weekends, holidays and fluctuating days off.
Job ID
2021-77723
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-MO-St. Louis
- Protects company assets by observing the activities of employees and customers via surveillance cameras.- Reviews video footage on cases of patron/internal control disputes.- Completes daily activity report and notes any pertinent facts.- Monitors recording equipment and checks equipment operation.- Notifies appropriate person when infractions, cheating, etc., are observed, including MGC agent on duty.
Job ID
2021-79437
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino St. Louis
Job Locations US-MS-Robinsonville
- Responsible for maintaining  close surveillance on all casino table games, service center, slots, and other activities via electronic monitoring systems, observing both guest and employee activity to maintain integrity of games and company assets. Responsible for utilize necessary equipment to identify, record, document, and report illegal and unusual activities to the appropriate authorities. Ensures guests enjoy a positive gaming experience due. Other duties as assigned
Job ID
2021-80168
Position Type
Regular Full-Time
Category
Hidden (15273)
Casino Property
1st Jackpot Casino Tunica
Job Locations US-PA-Washington
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Responsible for physical and video surveillance of the activities of customers and employees in all gaming and money handling areas. - Observes and reports any and all gaming violations and/or thefts of company property. - Operates monitor room equipment, including basic computer functions; monitors slot equipment of SiS System to provide security for company assets and funds. - Maintains video surveillance of the entire casino (e.g., Gaming Floor, Race/Sports Book, Food and Beverage outlets, cashiers, Count Rooms, parking lots, hotel/casino complex, etc.); records any irregular activity as required. - Participates in court actions relating to gaming violations. - Learns all games in use at the property, and all procedures and cheating indicators of those games; learns and uses various card count systems. - Maintains paper and video logs according to departmental and company procedures; writes reports as necessary. - Maintains thorough knowledge of and ensures compliance with gaming regulations, company policy, and departmental procedures. - Reports and offers solutions for any area of vulnerability to loss from internal or external sources. - Responds to surveillance supervision and gaming control requests, as well as all other departments when necessary. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-78654
Position Type
Regular Part-Time
Casino Property
The Meadows Casino Racetrack

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