Penn National Gaming, Inc.

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Search Results Page 63 of 72

Job Locations US-IL-Alton
- Effectively respond to Supervisor’s requests in all areas of guest interaction and guest concerns.- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.- Write Sports tickets in an accurate and timely manner.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures- Explain wagering rules, including betting lines and odds, and procedures to guests- Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of superior guest service.  Offer information on activities, etc., and direct guests for further information as necessary.- Create and enter player tracking cards- Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity
Job ID
2021-79525
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Argosy Casino Alton
Job Locations US-CO-Black Hawk
- Assist Sportsbook Manager with supervising daily management of Sportsbook Team Members.- Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Assist Sportsbook Manager with creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Assist in conducting investigations into variances, violations of internal controls, and violation of reporting requirements.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to the manager. - Responsible for securing the integrity of all assets and oversees balancing of all representative banks.- Promote a positive environment for all guests and team members to promote the return visit of guests and achieve job satisfaction for all team members.- Assist Sportsbook Manager with the monitoring of operation supply inventory. Ensures team members have the tools needed to do their jobs to maximize efficiency on assigned shifts.- Responds to guest inquiries while monitoring and applying service recovery within authorized levels.- Prepare and review currency transaction reports on assigned shifts.- Review of multiple transaction logs for accuracy on assigned shift.- Respond to guest inquiries while monitoring and applying service recovery within authorized levels.- Responsible for ensuring compliance with all regulatory compliance within the area of responsibility and reporting potential issues.- Ensures all staff is trained and follows CTR and SAR procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.  - Maintains strict confidentiality in all departmental and company matters.- Enthusiastically supports, actively promotes, and demonstrates superior service in accordance with department and company standards and programs. - Maintain the morale of the department through open communication and teamwork by deploying targeted communication strategies that inform and build support.- Interacts with Guests and Team Members by maintaining a visible presence in Guest areas during peak business periods.
Job ID
2021-81710
Starting Salary
USD $53,000.00/Yr.
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-MS-Bay St Louis
- Keeps daily balance sheet of amount and number of transactions.- Writes, verifies, and makes payments on tickets for race and sports wagers in accordance with established guidelines. - Keeps daily balance sheet of amount and number of transactions.- Maintains an accurate cash bank for assigned shift and responsible for accepting payment and making correct change when necessary.- Stocks Race & Sports Book Teller stations with necessary supplies and keeps all stations neat and clean.- Makes accurate payments on winning tickets in accordance to established guidelines.- Maintains and reconciles bank for assigned shift according to variance policy.- Explains wagering rules, including betting lines and odds, and procedures to guests.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SARC) requirements.- Notifies Leadership of escalated or prevalent guest issues/concerns and any apparent suspicious activity.- Maintains knowledge of property information.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-78787
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-PA-Philadelphia
- Partner with the Director or New Market Operations and Compliance Project Manager to work across teams to assist planning for new interactive sportsbook/casino initiatives- Liaise with internal teams and external partners for planning efforts to support new sportsbook openings across the Penn National portfolio, and other external B2B opportunities Penn Interactive pursues- Track and monitor permissible and impermissible sports wagers in various states, and share findings with relevant internal teams- Work with retail sportsbooks to ensure all compliance matters are adhered.- Aid with the development and maintenance of compliance recordkeeping and various evolving documents- Proactively identify and anticipate issues that may negatively impact business and make the necessary changes to flag these to relevant stakeholders- Actively research industry compliance regulations and policies, conduct competitor research, and provide feedback to the Compliance and Product Team- Partner with other departments as needed to support the organization’s needs- Perform other duties, as assigned.
Job ID
2021-81767
Position Type
Regular Full-Time
Category
Legal, Audit, Compliance & Risk
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-CO-Black Hawk
Starting pay $14.00/hr. plus tips  •Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.• Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.• Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.• Write Sports tickets in an accurate and timely manner.• Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.• Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures• Explain wagering rules, including betting lines and odds, and procedures to guests• Ensure compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SAR) requirements• Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.• Create and enter player tracking cards• Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity• Perform other job-related duties as requested.• Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-81889
Starting Salary
USD $14.00/Hr.
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-IL-Aurora
ESSENTIAL DUTIES AND RESPONSIBILITIES  The following and other duties may be assigned as necessary:  - Responsible for providing guidance and daily supervision to staff in the department.  Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.   - Closes out tellers at the end of their shifts, ensures that all money and supporting documentation has been accounted for and secured appropriately.   - Verifies cash drawers, complete reports, rates casino customer activity, and monitors sports book for suspicious activity.  - Prepare and stock all the daily sports sheets.   - Ensures customer service meets established standards.   - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters. 
Job ID
2021-82382
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Aurora
Job Locations US-IN-Lawrenceburg
- Monitor and supervise Sports Book team for adherence to company policies, procedures, Title 31 and minimum internal control standards, and applicable jurisdiction regulations and laws.- Close out tellers at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately.- Verifying cash drawers, complete reports, rate casino customer activity, and monitor sports book for suspicious activity- Prepare and stock all the daily sports sheets.- Explain wagering rules, including betting lines and odds, and procedures to guests as needed.- Notify leadership team of escalated or prevalent guest issues/concerns and any apparent suspicious activity.- Approves and denies wagers from guests as permitted.- Updates and maintains all customer sheets.- Monitors all monies being wagered and updates the betting odds according to policy.- Handles guest disputes quickly and effectively within the level of their authority.- Assists with training, developing, measuring performance, disciplining, and/or scheduling employees.- Promotes safety awareness to minimize work related injuries.- Maintains knowledge of property information.- Other job-related duties as requested.
Job ID
2020-77608
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-IL-Aurora
ESSENTIAL DUTIES AND RESPONSIBLITIES: The following and other duties may be assigned as necessary:  - Effectively respond to Supervisor’s requests in all areas of guest interaction and guest concerns. - Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations. - Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary. - Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean. - Write Sports tickets in an accurate and timely manner. - Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs. - Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures - Explain wagering rules, including betting lines and odds, and procedures to guests - Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of superior guest service.  Offer information on activities, etc., and direct guests for further information as necessary. - Create and enter player tracking cards - Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity Team members may be required to perform duties outside of their normal job description where, in the company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service. 
Job ID
2021-82381
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Aurora
Job Locations US-MS-Vicksburg
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Writes tickets and processes cash winning tickets. - Handles customer questions and disputes according to established guidelines. - Counts cash at the beginning and end of each shift; adheres to all financial controls. - Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in betting. - Consistently builds and maintains rapport with guests. - Adheres to all internal controls, compliance policies, gaming regulations, and Gaming Control Board reporting requirements. - Calls for MTL support when writing bets requiring MTL paperwork. - Anticipates and acts on the needs of the customer; seeks and responds to feedback. - Ensures all issues affecting the customer experience in the sports book are reported promptly. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2020-77537
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Ameristar Casino Hotel Vicksburg
Job Locations US-MS-Vicksburg
- Adheres to all departmental and property polIcIes and procedures regardIng guest servIce standards. - WrItes tIckets and processes cash wInnIng tIckets. - Handles customer questIons and dIsputes accordIng to establIshed guIdelInes. - Counts cash at the begInnIng and end of each shIft; adheres to all fInancIal controls. - Acknowledges, greets, and converses In EnglIsh wIth all guests; offers assIstance and InformatIon to anyone showIng an Interest In bettIng. - ConsIstently buIlds and maIntaIns rapport wIth guests. - Adheres to all Internal controls, complIance polIcIes, gamIng regulatIons, and GamIng Control Board reportIng requIrements. - Calls for MTL support when wrItIng bets requIrIng MTL paperwork. - AntIcIpates and acts on the needs of the customer; seeks and responds to feedback. - Ensures all Issues affectIng the customer experIence In the sports book are reported promptly. - Performs all other related and compatIble dutIes as assIgned. - MaIntaIns strIct confIdentIalIty In all company matters.
Job ID
2020-76611
Position Type
Regular Part-Time
Casino Property
Ameristar Casino Hotel Vicksburg
Job Locations US-OH-Toledo
- Conducts risk assessments to contribute and provides input for the development of the annual audit plan. Identifies risks and determines scopes and need of future audits while using discretion according to best course of action for business need purposes. - Prepares and follows audit programs to conduct audits.  Contributes to making changes to audit program as needed according to business needs.- Performs detail testing of source documents to ensure compliance with requirements of Internal Control Manuals, Regulatory Rules/Acts and departmental policies and procedures.- Performs observations of departmental procedures to ensure compliance and operational efficiencies.- Completes audit files with working papers referenced to the audit programs.- Participates in a wide range of special projects, consistently demonstrating creative thinking and individual initiative. This includes but not limited to investigations, process improvement projects, and special reviews. (list projects here that have elevated level to them).- Liaises with external auditors to communicate information and resolve problems. Exercises discretion - Presents audit issues and recommendations to the Senior Internal Auditor/Internal Audit Manager for the development of reports and future audit plans.- Maintains audit files, ensures files contain planning memos, programs and reports and follows up to ensure audit recommendations have been followed.- Analyzes data and information obtained, while evaluating findings and using judgment, to identify deficiencies in controls, duplication of efforts, extravagance, fraud, or lack of compliance with law, government regulations and management plans, policies or procedures.- Contributes to the planning the theory and scope of audits and related audit programs.- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.  - Participates in meetings and training as required.- Maintains complete confidentiality of all company information at all times.- Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-81082
Position Type
Regular Full-Time
Category
Legal, Audit, Compliance & Risk
Casino Property
Hollywood Casino at Toledo
Job Locations US-PA-Philadelphia
- Build, automate, maintain, scale, and monitor all PI systems using best practices, with reliability and scalability in mind- Work closely with engineering teams to debug and fix issues as they arise- Implement high-quality release engineering practices to facilitate rapid development, safe changes, and engineer productivity- Build generally reusable solutions and deployment patterns to help us innovate more rapidly- Implement best practices in build pipeline development and build artifact promotion- Identify weaknesses in our automation and infrastructure and dives headfirst into fixing them- Design, build, and implement internal tooling to facilitate other SRE and Engineering teams
Job ID
2021-81442
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Grantville
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Prepares and follows audit programs to conduct audits.- Performs detail testing of source documents to ensure compliance with requirements of Internal Control Manuals, Regulatory Rules/Acts and departmental policies and procedures.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Performs observations and analysis of departmental procedures to ensure compliance and operational efficiencies are consistent with pre-established guidelines.- Recommends and implements alternative procedures to enhance operations.- Recommends improvements to procedures, operational efficiencies and continued compliance.- Identifies weaknesses in audit findings and recommends solutions.- Completes audit files with working papers referenced to the audit programs.- Liaises with external auditors to communicate information and resolve problems.- Presents audit issues to Manager for the development of reports and recommendations.- Maintains audit files, ensures files contain planning memos, programs and reports and follows up to ensure audit recommendations have been followed.- Analyzes data obtained for evidence of deficiencies in controls, duplication of efforts, extravagance, fraud, or lack of compliance with law, government regulations and management plans, policies or procedures.- Assists in planning the theory and scope of audits and related audit programs.- Serves as lead of Internal Auditors in the field as needed.- Develops and recommends alternative procedures to enhance operations.- Completes audit files with working papers referenced to the audit program.- Reviews staff audit files and makes corrections as needed.  Makes recommendations on improvements based upon findings.- Maintains strict confidentiality in all departmental and company matters.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2020-77335
Position Type
Regular Full-Time
Category
Legal, Audit, Compliance & Risk
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-WV-Charles Town
*This role is pending regulatory approval.- Responsible for the creating, managing, and executing CRM campaign programs. - Maintains and updates the customer database within the casino management system (CMS).- Assists with managing marketing reinvestment strategy for CRM campaign programs. - Manages database marketing requests and fulfillment of trackable offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.- Assists with managing marketing reinvestment strategy for CRM campaign programs.- Responsible for database marketing requests and fulfillment of tracking offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.- Responsible for verifying offers and ensures accuracy for market distribution.- Creates and analyzes reports. Makes recommendations for improvement as needed.- Assists with creation, management, and execution of CRM campaign events.- Ensures CRM marketing campaigns are delivered on time and on budget.- Responsible for tracking expenses related to CRM marketing programs and supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Takes customer and Team Members calls related to CRM campaign initiatives. Answers questions accordingly and makes recommendations for improvement based upon feedback.- Manages relationships with outside vendors to ensure timely, accurate and cost-effective production of campaigns.- Responsible for the data integrity of customer database.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-79070
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-PA-Grantville
- Responsible for the creating, managing, and executing CRM campaign programs. - Maintains and updates the customer database within the casino management system (CMS).- Assists with managing marketing reinvestment strategy for CRM campaign programs. - Manages database marketing requests and fulfillment of trackable offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.- Assists with managing marketing reinvestment strategy for CRM campaign programs.- Responsible for database marketing requests and fulfillment of tracking offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.- Responsible for verifying offers and ensures accuracy for market distribution.- Creates and analyzes reports. Makes recommendations for improvement as needed.- Assists with creation, management, and execution of CRM campaign events.- Ensures CRM marketing campaigns are delivered on time and on budget.- Responsible for tracking expenses related to CRM marketing programs and supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Takes customer and Team Members calls related to CRM campaign initiatives. Answers questions accordingly and makes recommendations for improvement based upon feedback.- Manages relationships with outside vendors to ensure timely, accurate and cost-effective production of campaigns.- Responsible for the data integrity of customer database.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-79073
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-MS-Bay St Louis | US-MS-Biloxi
*This role is pending regulatory approval.- Responsible for the creating, managing, and executing CRM campaign programs. - Maintains and updates the customer database within the casino management system (CMS).- Assists with managing marketing reinvestment strategy for CRM campaign programs. - Manages database marketing requests and fulfillment of trackable offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.- Assists with managing marketing reinvestment strategy for CRM campaign programs.- Responsible for database marketing requests and fulfillment of tracking offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.- Responsible for verifying offers and ensures accuracy for market distribution.- Creates and analyzes reports. Makes recommendations for improvement as needed.- Assists with creation, management, and execution of CRM campaign events.- Ensures CRM marketing campaigns are delivered on time and on budget.- Responsible for tracking expenses related to CRM marketing programs and supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Takes customer and Team Members calls related to CRM campaign initiatives. Answers questions accordingly and makes recommendations for improvement based upon feedback.- Manages relationships with outside vendors to ensure timely, accurate and cost-effective production of campaigns.- Responsible for the data integrity of customer database.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-79080
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-LA-Baton Rouge
*This role is pending regulatory approval.- Responsible for the creating, managing, and executing CRM campaign programs. - Maintains and updates the customer database within the casino management system (CMS).- Assists with managing marketing reinvestment strategy for CRM campaign programs. - Manages database marketing requests and fulfillment of trackable offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.- Assists with managing marketing reinvestment strategy for CRM campaign programs.- Responsible for database marketing requests and fulfillment of tracking offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.- Responsible for verifying offers and ensures accuracy for market distribution.- Creates and analyzes reports. Makes recommendations for improvement as needed.- Assists with creation, management, and execution of CRM campaign events.- Ensures CRM marketing campaigns are delivered on time and on budget.- Responsible for tracking expenses related to CRM marketing programs and supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Takes customer and Team Members calls related to CRM campaign initiatives. Answers questions accordingly and makes recommendations for improvement based upon feedback.- Manages relationships with outside vendors to ensure timely, accurate and cost-effective production of campaigns.- Responsible for the data integrity of customer database.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-79079
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-LA-Lake Charles
*This role is pending regulatory approval.- Responsible for the creating, managing, and executing CRM campaign programs. - Maintains and updates the customer database within the casino management system (CMS).- Assists with managing marketing reinvestment strategy for CRM campaign programs. - Manages database marketing requests and fulfillment of trackable offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.- Assists with managing marketing reinvestment strategy for CRM campaign programs.- Responsible for database marketing requests and fulfillment of tracking offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.- Responsible for verifying offers and ensures accuracy for market distribution.- Creates and analyzes reports. Makes recommendations for improvement as needed.- Assists with creation, management, and execution of CRM campaign events.- Ensures CRM marketing campaigns are delivered on time and on budget.- Responsible for tracking expenses related to CRM marketing programs and supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Takes customer and Team Members calls related to CRM campaign initiatives. Answers questions accordingly and makes recommendations for improvement based upon feedback.- Manages relationships with outside vendors to ensure timely, accurate and cost-effective production of campaigns.- Responsible for the data integrity of customer database.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-79078
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-MA-Plainville
- Responsible for the creating, managing, and executing CRM campaign programs. - Maintains and updates the customer database within the casino management system (CMS).- Assists with managing marketing reinvestment strategy for CRM campaign programs. - Manages database marketing requests and fulfillment of trackable offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.- Assists with managing marketing reinvestment strategy for CRM campaign programs.- Responsible for database marketing requests and fulfillment of tracking offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.- Responsible for verifying offers and ensures accuracy for market distribution.- Creates and analyzes reports. Makes recommendations for improvement as needed.- Assists with creation, management, and execution of CRM campaign events.- Ensures CRM marketing campaigns are delivered on time and on budget.- Responsible for tracking expenses related to CRM marketing programs and supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Takes customer and Team Members calls related to CRM campaign initiatives. Answers questions accordingly and makes recommendations for improvement based upon feedback.- Manages relationships with outside vendors to ensure timely, accurate and cost-effective production of campaigns.- Responsible for the data integrity of customer database.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-81732
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Plainridge Park Casino
Job Locations US-KS-Kansas City | US-MO-Riverside
- Performs comprehensive analysis of CRM campaign and market research data.  Makes recommendations for improvement and delivers information based upon analysis findings.- Utilizes business intelligence reporting tool and SQL to construct marketing performance analytics as required. - Analyzes customer data, defines actionable segments and creates targeted lifetime value/customer life-cycle engagement campaigns and programs. Makes recommendations for campaigns based upon findings.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Partners with the Director to lead the development, execution and management of the CRM strategy. This includes but not limited to the development and execution of omni channel loyalty marketing and CRM initiatives to optimize acquisition, retention, win-back, dynamic personalization and promotional strategies. - Defines combined functionality of new and existing marketing channels.  Develops realistic and executable road maps for successful function. - Prepares analysis for measuring marketing performance across the property including but limited to areas of CRM Marketing, customer loyalty program, promotions, amenity offers, internet/social media engagement.- Serves as a liaison between business units and Project Team in all areas of support and enhancements. - Leads the analysis and business requirement gathering to develop detailed functional requirements for project scopes. - Creates clear, concise, and complete functional specifications and requirements documents.- Collaborates with BI team to test and verify that solutions will be successful.- Maintains current knowledge of emerging CRM (i.e. Salesforce or Tableau), app technologies, and solutions. - Provides training support to end users of business intelligence reporting and CRM tools as needed.- Maintains CRM dashboards. Troubleshoots as needed and escalates issues to Manager.- Performs data mining for campaigns and audits according to established guidelines. Presents information and makes recommendations for improvement. - Develops database queries for counts and lists of records based upon real time analytics. Runs queries and develops detailed reporting upon findings.  Makes recommendations for database improvement.- Prepares ad-hoc reporting.- Identifies performance opportunities across marketing initiatives. Develops and presents recommendations for improvement.- Creates presentations for budget meetings and operational reviews.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-81408
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Kansas Speedway

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