Penn National Gaming, Inc.

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Search Results Page 7 of 12

Job Locations US-MS-Vicksburg
Guest Service RequirementOur philosophy at Ameristar Vicksburg is to proudly deliver a quality customer experience in a fun and friendly atmosphere, while working together to provide our team members with personal and professional growth opportunities.  Because of this philosophy, it is critical that all team members understand the importance of excellent guest service.  All of our positions, whether corporate, back of house, management, or front of house require a friendly persona and a willingness to interact and provide fun, professional and friendly guest service.  Guests are not our only customers; fellow team members are our internal customers as well.  By joining the Ameristar team, you are committing yourself to these values and acknowledging your dedication to providing excellent guest service for our guests and our internal team, at all times.Safety Requirement:Safety is a core value at Ameristar Vicksburg. The ability to work safely and prevent personal injury is a key job requirement of every position.  Each Team Member is also expected to be committed to the safety of fellow Team Members and our guests and demonstrate that commitment through daily actions. Position SummaryMaintain the orderly and efficient operation of the key departments through the performance of office duties and assistance to the key leaders in Food and Beverage, Casino Operations, and other departments as deemed necessary. Maintain the orderly and efficient operation of key Operations Departments through the performance of office duties and provide daily assistance to the Director of F&B, Director of Casino Operations, Executive Chef and other key leaders as deemed necessary. Ensure the office operates in accordance with Company and Corporate guidelines.  Coordinate and communicate daily with Operations Leaders to ensure they are kept up-to-date on daily occurring operational issues and assistance of other duties as assigned.   Duties and Responsibilities - Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino.- Adhere to established department and property policies and procedures regarding guest service standards.- Coordinate calendar commitments with the Operations leaders on a daily basis.- Monitor critical dates and inform Operations leaders of upcoming deadlines.- Perform word processing tasks, filing, and copying as directed by the Operations leaders.- Must maintain the strictest confidence of any and all confidential information.- Correlate meetings and correspondence.- Maintain files for the assigned operations department.- Oversees the Operations departments and Kronos.- Responsible for the accurate record keeping for all Operations team members personnel files.- Perform weekly supply inventories and requisition the minimum amount of supplies required to keep the office running.- Track Team Members attendance in accordance with approved attendance tracking system for key operations department- Maintain a courteous and professional manner, which reflects credit, and encourage others to do the same.- All other duties as assigned.
Job ID
2020-74808
Category
Casino Operations
Casino Property
Ameristar Vicksburg
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensuring the operating excellence of Race track surface.- Uphold standards and practices that support the comprehensive safety and integrity of horseracing.- Operating and maintaining all equipment/tools/materials necessary to prepare surface for training and racing.- Complying with company, local, state, and federal regulations.- Other duties may be assigned.
Job ID
2020-74817
Category
Racing
Casino Property
Plainridge Park Casino
Job Locations US-PA-Grantville
- Promote safety for personnel, guests, and horses while training and racing on the racetrack.- Enforce the Pennsylvania Rules of Racing while on the racecourse, writing reports of all violations that take place while on duty.- Maintain safety of the track and verify that all safety equipment required to be worn by those entering the racetrack for exercising or racing is being worn.- Ensure that all horses arrive at the starting gate at the designated time for post time for each race.- Catch any loose horses on the track while on duty.- Approve all applicants wishing to obtain a license to exercise or pony horses on the racetrack.
Job ID
2020-74708
Position Type
Regular Full-Time
Category
Racing
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-OH-Dayton
- Must enforce the Racing Commission Rules of Racing while on the racetrack, writing reports of all violations that take place while on duty- Must supply a sound trained horse able to perform the duties of the job- Leads the post parade of each live race, keeping horses in line for the parade and releasing them for "warm up" before the race- Aid any driver scoring down who needs assistance getting to the gate- Work with the starter to get horses to the gate on time for the start of the race- If requested, work at the appointed time for opening the track for training during training hours- Rides after runaway horse to aid driver regain control- Catches any loose horses on the track while on duty- Diverts drivers from competitor involved in accident on racetrack- Assists horse ambulance workers to remove injured horse from track- Must be available to work for any training or racing hours- Directly supervises all drivers while they are on the track- Carries out supervisory responsibilities in accordance with the Racing Commission Rules of Racing policies and applicable laws- Responsibilities include addressing complaints and resolving problems
Job ID
2020-74599
Position Type
Seasonal
Category
Racing
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-OH-Dayton
- Must be knowledgeable on rules and regulations of The Ohio Racing Commission- Verifies horses are in proper paddock stalls according to race number and post position- Ensures proper flow of horses entering and exiting paddock for safety of participants- Makes announcements of pertinent information regarding races- Constant communication with judges on scratches, changes and up to date information on participants in races- Ensures horses are lined up and ready to properly to enter track for post parade according to scheduled post times- Coordinates other officials working in Paddock- Administer the breathalyzer test on live racing days.- Maintain in good condition extra equipment in the paddock for use in an emergency situation.- Must be available to work for any training, schooling, racing or qualifying hours
Job ID
2020-74589
Position Type
Seasonal-Full time
Category
Racing
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-OH-Dayton
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Responsible for the cleanliness of the interior and exterior of the facility including paddock and barn areas, utilizing appropriate heavy duty or specialized equipment (extractors, floor scrubbers, scaffolding, ladders, shovels, small tools,etc) and proper cleaning chemicals as assigned- Responsible for routine cleaning, project cleaning (signage/light fixtures/vents, etc)- Responsible for proper cleaning, storage and maintenance of department equipment- Adheres to regulatory, safety, departmental and company policies- Supports safety and accident prevention programs (PPE, LO/TO, BBP, HAZCOM, etc) and informs manager on duty of any safety problems or concerns- Responsible for removing and cleaning of saddle pads- Presents oneself as a credit to Company and encourages others to do the same- Performs all other related and compatible duties as assigned
Job ID
2020-74611
Position Type
Seasonal-Full time
Category
Facilities/Marine
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-NJ-Cherry Hill
- Interact with Players through various Channels (Phone Call, Email, Chat, Social, Etc.)- Catalogue Complaints and Inquiries by Disposition- Finds, investigates and resolves Player issues in a timely manner with the highest possible Quality standards- Successfully maintains acceptable qualitative and quantitative KPI Scores- Identifies trends and reports potentially problematic leanings to Leadership- Perform other duties, as assignedHOW TO BE OUR MVP- Put yourself in your player’s shoes.  Handle incoming requests from players to ensure that issues are resolved promptly and thoroughly in an empathetic and friendly manner. Resolve player complaints via email, online forums, real time chat, and phone calls.- Stay focused.  Respond quickly and promptly with good grammar, punctuation and attention to detail- Be thorough.  Gather player information, obtain and satisfy player needs, educate your player when necessary and always be a great investigator- Think like a gambler.  Leave players in a satisfied state after every interaction where possible.- Always be helping.  Troubleshoot and QA player issues. Replicate these issues where possible to report to the development and management team(s).- Be proactive.  Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience. - Take ownership in your product.  Bug test new development builds and provide feedback from the customer experience point of view- Be organized.  Complete applicable workflows to meet player satisfaction criteria- Know you team.  Direct requests and unresolved issues to appropriate parties- Be nimble. This position is required to work some holidays and weekends
Job ID
2020-74277
Casino Property
Penn Interactive Ventures - NJ
Job Locations US-MO-Riverside
Essential Duties And ResponsibilitiesThe following and other duties may be assigned as necessary:- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists in acquisition of new players through the continuous promotion of the Marquee Rewards card program and the special benefits of card membership.- Reports any Marketing issues to Manager.- Reports to guest inquiries and reports issues to Manager for guest recovery.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance  procedures.  - Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-74613
Category
Players Services/Cage
Casino Property
Argosy Casino Riverside
Job Locations US-LA-Lake Charles
- Operates assigned bank or window according to procedure.- Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.- Counts down bank or window at end of each shift and reconciles to the cage accountability.- Ensures that all key control procedures are executed according to established guidelines.- Ensures that contents of the banks are organized so they can be readily counted at shift changes.- Prepares and completes all job-related paperwork as approved in the Internal Control Submission.- Assists with the NRT kiosk as needed in relation to emptying or filling the units.- Participates in and attends meetings as requested.- Completes Currency Transaction Reports as required by law.- Conducts “Verifications” (doubles) to ensure the accuracy of transaction being paid.- Maintains a clean, well-organized work area and environment.- Maintains strict confidentiality in all company matters.
Job ID
2020-74758
Position Type
Regular Full-Time
Casino Property
L'auberge Lake Charles
Job Locations US-OH-Toledo
- Prior experience as a Player Services Cashier is preferred- Interacting with internal and external guests following the guidelines of the Red Carpet Customer Service Program- Maintaining balanced cashier's station- Processing cash transactions for casino customers and employees (including cashing TITO tickets, personal checks, travelers checks, exchange currency and processing cash advances)- Be knowledgeable and complying with Title 31 regulations- Enrolling patrons into Players Club, issue patrons Players Club cards, maintaining accurate player tracking information, and assisting the Marketing Department with all casino promotions- Working the main bank as assigned- Answering phone calls with proper phone etiquette- Complying with state, company, department policies and regulations
Job ID
2020-74477
Position Type
Regular Part-Time
Category
Accounting/Finance
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
- Prior experience as a Player Services Cashier is preferred- Interacting with internal and external guests following the guidelines of the Red Carpet Customer Service Program- Maintaining balanced cashier's station- Processing cash transactions for casino customers and employees (including cashing TITO tickets, personal checks, travelers checks, exchange currency and processing cash advances)- Be knowledgeable and complying with Title 31 regulations- Enrolling patrons into Players Club, issue patrons Players Club cards, maintaining accurate player tracking information, and assisting the Marketing Department with all casino promotions- Working the main bank as assigned- Answering phone calls with proper phone etiquette- Complying with state, company, department policies and regulations
Job ID
2019-58093
Position Type
Regular Part-Time
Category
Accounting/Finance
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Dayton
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Maintain balanced work station.- Maintain ticketing and jackpot kiosks on the gaming floor, including filling, dropping, and balancing.- Maintaining lottery ticket stations on the gaming floor, including dropping and balancing.- Pay out patron’s jackpot winnings.- Complete paperwork and currency exchanges for Cashiers, VLT, and F&B.- Complete F&B nightly drops.- Verify money from Soft Count.- Prepare funds for deposit to bank.- Run loose coins from bank for ticketing kiosk fills.- Be knowledgeable and comply with Title 31 regulations.- Answer phone calls with proper phone etiquette.- Comply with state, company, and department policies and regulations.- Other duties, as needed.
Job ID
2020-74691
Position Type
Regular Part-Time
Category
Players Services/Cage
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-LA-Lake Charles
- Responsible for supervising and managing staff in the Cage/Credit department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Regulates and determines extensions of credit according to established guidelines.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.- Effectively responds to a supervisor’s requests in all areas of guest interaction and guest concerns.- Promotes a positive environment for all guests and team members to encourage the return visit of guests and achieve job satisfaction for all team members.- Conducts investigations into variances, violations of internal controls, and violation of reporting requirements.- Responsible for all operation supply inventory. Ensures team members have the tools needed to do their jobs to maximize efficiently.- Responsible for the administration of reward and recognition programs to maximize employee engagement.- Responsible for securing the integrity of all assets; oversees balancing of all Cage banks.- Reviews and approves Cage documentation based on established levels of authorization.- Prepares/reviews currency transactions reports.- Approves credit line availability.- Reviews multiple transactions logs for accuracy.- Responds to guest inquiries while monitoring and applying service recovery within authorized levels.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.- Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-74632
Casino Property
L'auberge Lake Charles
Job Locations US-ME-Bangor
Assists customers and casino team members with any transactions at the Player Services frontline window. Delivers Outstanding guest service by dealing up ACES! Acknowledge the guest with a friendly greeting. Convey an upbeat and positive attitude. Engage the guest and anticipate the guest’s needs. Show appreciation for the business and offer a warm farewell.  ESSENTIAL DUTIES AND RESPONSIBILITIES: Maintains balanced cashier's station. Process cash transactions for casino customers and team members (Includes cashing TITO and Mutual tickets, personal checks, travelers checks, exchange currency, and processing cash advances,) Sells vouchers and provides results and summaries as requested. Knowledge of current promotions and events. Be knowledgeable and comply with Title 31 regulations. Assist with drop and count teams when assigned. Enroll patrons into Players Club, issue patrons Players Club cards, maintain accurate player tracking information, and assist the Marketing Department with all casino promotions. Ensures scheduled simulcast races are on designated monitors in the OTB. Using the designated switching system. Replenish NRT units. Casino chip/token redemption Works the Main Bank and Race Book as assigned. Answers phone calls with proper phone etiquette. Complies with state, company, department policies and regulations.            Assists supervisors and co-workers as needed. Other duties may be assigned. CERTIFICATES, LICENSES, REGISTRATIONS:Must be licensed by the Maine Gambling Control Board. PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to talk or hear.  The team member frequently is required to stand; walk; and use of hands and fingers, handle, or feel.  The team member is occasionally required to sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.  The team member must occasionally lift and/or move more than 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT:The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.
Job ID
2020-73012
Position Type
Regular Part-Time
Category
Players Services/Cage
Casino Property
Hollywood Casino Bangor
Job Locations US-OH-Dayton
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Ensure interactions with internal and external guests follow the guidelines of the Red Carpet Customer Service Program- Maintains balanced cashier's station- Process cash transactions for gaming customers and employees (Includes cashing TITO tickets, personal checks, travelers checks, exchange currency and processing cash advances)- Be knowledgeable and comply with Title 31 regulations- Enroll patrons into Players Club, issue patrons Players Club cards, maintain accurate player tracking information, and assist the Marketing Department with all gaming promotions- Works the main bank as assigned- Answers phone calls with proper phone etiquette- Complies with state, company, department policies and regulations
Job ID
2020-74689
Position Type
Regular Full-Time
Category
Players Services/Cage
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-MS-Bay St Louis
Job ID
2020-74785
Position Type
Seasonal
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-LA-Lake Charles
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Monitors activities and maintains order in swimming areas.- Responsible for the day-to-day cleaning and upkeep of pool facilities.- Monitors and inspects swimming pool operations for safety, cleanliness, and guest satisfaction.- Responsible for removal of used laundry and trash from pool area.- Conducts pool cleaning duties according to accepted standards and techniques; operates machines and utilizes pool chemicals in a safe and proper manner.- Reports pool facility problems related to structure, equipment, and plumbing to management.- Ensures that dressing and shower rooms are supplied with all hard and soft goods in compliance with company policy.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-74524
Casino Property
L'auberge Lake Charles
Job Locations US-PA-Conshohocken
- Develop project plans, track milestones, identify risks to plan, and communicate to the appropriate team members- Oversee key integrations between Penn Interactive and Barstool Sports- Develop strong relationships with media partner’s leadership and become a trusted advisor/resource to that team- Work closely with other PI resources (e.g., BI, product, marketing, CRM, etc.) to ensure PI is meeting its obligations to Barstool in a timely manner)- Learn PI’s overall strategy and monitor relationships to ensure strategic priorities are being met- Develop a deep knowledge of PI and Barstool products and offerings and refresh that knowledge on a regular basis- Keep the project team informed regarding key deliverables and milestones and provide status reports to sponsors- Take ownership of key tasks that are not being completed and figure out a way to get them over the finish line- Develop executive level status reports and regularly present on progress to senior leadership- Manage multiple projects simultaneously and work well under pressure- Execute in an intense, fast-paced, and highly iterative environment- Perform other duties, as assigned
Job ID
2020-74821
Casino Property
Penn Interactive Ventures
Job Locations US-PA-Philadelphia
- Requirement analysis- Design and execute test cases- Meet deadlines and work with some supervision- Alert teams to critical bugs and open tickets with the appropriate teams- Serve as the gatekeeper for mobile and web deployment
Job ID
2020-74205
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-OH-Dayton
- Responsible supervising the Racing Department and secure an ample supply of race horses for the racing meet by performing the following duties. Perform duties as described in the Ohio Rules of Racing- Write condition sheets for all racing programs.- Must approve the population of horses while reviewing the performance of the horsemen. Oversee Racing Department personnel, including the Assistant Race Secretary, Clerk of Course, Starter, Paddock Judge, Horse ID, Colors person, programs and other personnel assigned by the VP of Racing Operations.,- Respond to all problems, in the Racing areas, promptly and thoroughly as so not to negatively affect the other interrelated areas within the department.- Schedule all races.- Be aware of the shifts in the horse supply to maximize the output of horses in each category and class level.- Be aware of all strategies being used at other tracks in the region in order to be competitive in obtaining horses stabled away from the track.- Verify eligibility of horses for racing programs.- Oversee the drawing of races and production of overnight and related program proofs for various offices.- Oversee scratches and changes in order to produce a daily racing program.- Supervise and assist in training of officials and office staff, create work schedule for racing staff.- Receive and maintain safe the registration certificates of all horses competing in claiming races at the track and to return same to the owner of a horse or their representative upon their departure from the grounds.- Be familiar with the ages, class, and competitive ability of all horses racing at the track.- Write conditions and schedule the daily racing programs presented at the track- Examine nominations and declarations in early closing and stake events; verify the eligibility of all declarations and nominations, and compile a list of eligible horses for publications- Serve as a liaison between the OHHA and Hollywood Gaming at Dayton Raceway staff.- Other duties as requested from time to time relating to the promotion and dissemination of information on racing at the track.
Job ID
2020-74600
Position Type
Seasonal-Full time
Category
Racing
Casino Property
Hollywood Gaming at Dayton Raceway

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