Penn National Gaming, Inc.

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Search Results Page 7 of 10

Job Locations US-PA-Washington
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Works closely with Executive Hosts, ViP Casino Services, and Players Club to ensure superior guest satisfaction. - Greets Players Club guests in a courteous and friendly manner and explains amenities and features. - Resolves customer service issues according to established guidelines. - Provides information on all aspects of the property’s services and facilities. - Explains the benefits and issuance of the mychoice card. - Builds and retains customer relations for our 4- and 5-Star guests. - Awards customer complimentaries based on gaming action and program guidelines. - Acts as greeter for bus line runs and charter groups as directed. - Performs all other related and compatible duties as assigned. - Maintain strict confidentiality in all company matters.
Job ID
2021-86870
Position Type
Regular Part-Time
Category
Marketing & Entertainment
Casino Property
The Meadows Casino Racetrack
Job Locations US-CO-Black Hawk
- Sells chips and provides change to guests in the Poker Room. - Escorts players to their seats; retains knowledge of player preferences in order to provide superior customer service. - Answers all incoming telephone calls to the Poker Room. - Maintains cleanliness of the Poker Room. - Logs Poker players into the computer system (when installed) in a timely manner as directed by supervisor. - Adds player names to the Poker Room wait list. - Periodically Audits and replenishes Poker inventory as directed by supervisor.- Manages the sign-up process for Poker tournaments. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-86742
Starting Salary
USD $9.30/Hr.
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-LA-Baton Rouge
- Ability to deal poker in order to provide a courteous and entertaining experience - Accepts direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met - initiates courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity - Sponsors new dealers as needed in order to provide new hires with adequate on the job training - Protects the integrity of the game through visual observation of all guests and game layout - Responsible to maintain a clean, organized work area including wiping down poker tables and picking up dirty glasses and ashtrays from empty seats - Presents oneself as a Credit to the Company and encourages others to do the same - Performs all other related and compatible duties as assigned
Job ID
2021-83225
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-CO-Black Hawk
- Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming. - Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests. - Knowledge of all aspects of the games dealt. - Conducts assigned game according to procedure. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Ensures appropriate game protection. - Ensures appropriate game pace for all players. - Ensures payouts are made quickly and accurately. - Fills and credits tables by verification of cheques. - Opens and closes tables by verification of all cheque inventory. - Maintains strict confidentiality in all company matters.
Job ID
2021-86791
Starting Salary
USD $9.30/Hr.
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-CO-Black Hawk
- Starting pay $18.50/hr. (plus tips when dealing)- Coordinates all Poker operations on assigned shift. - Responsible for the supervision of the Poker Room. - Adheres to departmental and company policies and procedures regarding guest service standards; trains and mentors all team members to ensure service standards are met. - Knowledgeable in all aspects of the game supervised. - Ensures utilization reports are accurately completed at designated time. - Ensures compliance with company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Ensures proper inventory of cheques on Poker to enable payouts to be made quickly and accurately. - Completes play evaluation sheet at specific levels of win or loss. - Communicates all information regarding section to incoming Poker Supervisor. - Maintains equipment within section. - Ensures the integrity of games in assigned section. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-81606
Starting Salary
USD $18.50/Hr.
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-NM-Hobbs
Your daily responsibilities include: - Responsible for cleaning all jockey, barn and racing area floors, windows, walls, stairs, and elevators. - Responsible for spot vacuuming as required. - Cleaning, disinfecting, and restocking all restrooms in jockey, barn and racing areas. - Mopping floors around the bars, restrooms and other areas as needed. - Responsible for removing all trash and debris from jockey, barn, and racing areas. Trash and debris to be deposited in the outside dumpster. - Use of chemicals for cleaning and personal protective equipment. - Ability to read, follow instructions, and understand visual aids. - Must be able to interact with guests and provide guest service according to company standards. - Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and leadership. - Performs other duties as may be assigned by department and/or company management.
Job ID
2021-84937
Position Type
Seasonal
Category
Racing Operations
Casino Property
Zia Park Casino Hotel Racetrack
Job Locations US-MO-St. Louis
- Responsible for prompt handling of all incoming and outgoing calls in a courteous and efficient manner. - Handles guest complaints and takes appropriate action to resolve. - Informs management when guests are dissatisfied or experiencing a problem and offers resolution. - Conducts guest call-backs to ensure satisfaction. - Handles all requests for hotel room reservations via telephone, mailed correspondence, rooming lists, and in-house requests. - Must be effective in sales and upselling. - Performs entry of hotel reservation information into property management system. - Follows all accounting procedures according to guidelines to ensure proper revenues and payments on accounts are received and credited. - Dispatches delivery, Security, Banquets, Engineering, Housekeeping, and others to responsible departments. - Performs light clerical work to include but not limited to envelope stuffing, filing, faxing, and copying. - Responsible for accurately sorting all incoming mail to ensure timely arrival to appropriate person. - Updates casino telephone directory as needed. - Assists guest by directing them to appropriate areas and contacts department for guest needs. - Routes emergency calls appropriately. - Responsible for keeping message lights in rooms coordinated with actual messages and wake-up calls. - Ensures receipt of wake-up call at requested time. - Takes amenity calls and hospitality orders and dispatches to kitchen/F&B team. - Maintains up-to-date information of all hotel and casino events to ensure guests will receive accurate and prompt information when requested. - Helps departments with special projects as assigned. - Provides for the safety of team members, including keeping areas clean and free of safety hazards, debris, and litter and performing all job duties in a safe and responsible manner. - Complies with all reasonable requests made by management. - Adheres to all gaming laws and regulations.
Job ID
2021-86433
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino St. Louis
Job Locations US-LA-Baton Rouge
- Responsible for supervising staff and the overall daily management of outlet. - Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Ensure food servers, bus persons and other restaurant personnel are meeting or exceeding service standards. - Maintain control of the restaurant to ensure staffing levels are appropriate based on business volumes. - Assist restaurant manager in developing and implementing policies, procedures and rules including operations manuals, to promote compliance with company and regulatory guidelines. - Create and maintain records, reports and other documentation as required to meet company and business expectations. - Maintain the viability and integrity of all restaurant operations. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-84024
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-OH-Toledo
- Verifying, allocating, and posting details of daily transactions to spreadsheet or computer files from documents received from revenue/operational areas such as the cage, count room slot floor,  food & beverage, programs, valet parking, lottery and retail - Reconciling and balancing tapes and records to daily cash counts and summarizing details in customer files - Compiling reports to show statistics such as cash receipts, machine payouts, expenditures, and other items pertinent to the operation - Establishing and maintaining files of appropriate reports, records or other information relevant to the department - Preparing and distributing Audit exception notices for irregularities and errors discovered during the Audit on a timely basis - Completing and forwarding daily revenue reports for all Audited areas to supervisory staff for review and subsequent distribution on a timely basis - Answering routine questions from co-workers - interacting with others when necessary to achieve desired outcomes - Providing professional representation at internal and external meetings and events - Demonstrating abilities with PENN’s Leadership Competency Model that includes Visioning, Decisive Judgment, Leading Change, Business Acumen, Driving for Results, Guest Focus, integrity, Resilience, Leading Teams, Coaching and Developing Others, and Relationship Management - Ensuring interactions with internal and external guests follow the guidelines of the “Red Carpet Customer Service” Program - Adhering to all Corporate and local policies, procedures, and operating guidelines
Job ID
2021-87090
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino at Toledo
Job Locations US-CO-Black Hawk
Starting at $17.00 an hour (plus experiential increases)- Completes Audits as assigned. - Prepares exception reports for instances of non-compliance with operational practices; engages team members and trains them appropriately to mitigate future occurrences. - Prepares journal entries to record daily revenue and/or cashier activity. - Prepares and accumulates information used to prepare the Daily Operating Report. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-84022
Starting Salary
USD $17.00/Hr.
Position Type
Regular Full-Time
Category
Legal, Audit, Compliance & Risk
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-CO-Black Hawk
- Handles incoming phone calls; passes on leads per sales deployment matrix. - Produces and distributes required daily, weekly, and monthly sales reports. - Distributes and routes BEO’s (Banquet Event Orders), including BEO revisions. - Creates group contracts and enters into systems once finalized (per checklist). - Produces internal employee event BEO’s. - Represents the property in proposing and contracting groups under 20 rooms on peak night. - Distributes and processes group surveys upon the conclusion of each program. - Orders supplies and sales promotional items. - Assists with other duties as assigned. - Maintains strict confidentiality in all company matters. - Adheres to all departmental and company policies and procedures.- Duties as assigned
Job ID
2021-83299
Starting Salary
USD $18.50/Hr.
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-LA-Baton Rouge
- Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary, - Assist sick or injured patrons and employees. - Assist Games and Slots department in removing drop boxes. - Report unsafe or hazardous conditions. - Assist patrons and employees on directions and proper procedures. - Check identification to ensure guests are over the age of 21. - Perform fills, credits, exchanges and marker transfers procedures for departments as needed. - Drive company vehicles to transport individuals to specified locations or to patrol company property. - Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. - Write accident/incident reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Obtains witness statements when necessary. - Answer alarms and investigate disturbances. - Circulate among visitors, patrons, or employees to preserve order and protect property. - Monitor surveillance equipment and alarms. - Security Officers will respond to all emergencies on property and be able to if the need arises to evacuate patrons and employees. - Security Officers will participate in drills consisting of all emergencies each quarter. - Must be able to physically stand for an 8 hour shift. - Resolve guest complaints and ensures that all areas of guest service are adhered to. - Respond to and handle all occupational injury reports and all incident reports report including vehicle incident reports on property assuring that L’Auberge Casino and Hotel maintains its procedures and liability issues. - Security Officers will respond to all emergencies on property. Officers will be trained and become proficient in how to respond to all emergencies including evacuation if the need arises. Officers will attend quarterly drills covering all of the above noted emergencies.
Job ID
2021-81996
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-TX-Selma
- Adheres to all departmental and company policies and procedures regarding guest service standards. - Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns. - Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel). - Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members. - Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary. - Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center. - Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer. - Assists leadership and prepares detailed reports on Security-related incidents that occur on company property. - Attends all departmental, company, and safety/first aid training programs as scheduled. - Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures. - May assist in the handling of horses. - Checks identification of all persons that appear to be under 21 years of age. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-84072
Position Type
Regular Part-Time
Category
Security, Surveillance & EMT
Casino Property
Retama Park
Job Locations US-MS-Biloxi
- Provides security, safety and loss control by monitoring, observing, reporting and taking appropriate action- Provides superior service to our guests- Must seek out opportunities to be of service- Maintain highly visible patrols to insure a safe gaming experience- Responds appropriately to a wide variety of property, life or asset-threatening conditions with immediate assistance- Maintains the confidentiality of pertinent information- Observes safety hazards, violations of policies, procedures, rules or laws, and reports to shift management- Assure quality support to other departments so that they may serve guests more effectively- Promote the property promotions and events- Coordinates and communicates with other Security personnel or Boomtown staff to provide optimum security and customer service- Maintains accountability for assigned monies during fills, drops and escorts, and other assigned duties- Monitors and protects Boomtown and customer assets within his/her control, reporting theft and/or destruction promptly to appropriate personnel- Answers questions, offers assistance as required and generally functions as a departmental host for Boomtown's customers- Completes a wide variety of paperwork on a daily basis as needed by the department and by the company- Create fun and excitement with the customer
Job ID
2021-86147
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Boomtown Casino Biloxi
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment. - Responsible for being a gracious host to all guests and co-workers. - Responsible for promoting a positive influence in the community and participating in company-sponsored events. - Provide security on assigned casino or landing area:  maintain high visibility, handle problem situations, watch for safety hazards, and provide assistance to medical officer. - Patrol of parking lots. - Provide security escorts for all monetary transfers, fills, and credit. - Oversee customer boarding and disembarking:  provide crowd control, direct traffic, check i.D., check for cameras, bottles, and other items not allowed on casino floor. - Provide assistance to customers:  give directions, call cabs, assist with car trouble, etc. - Provide special assistance to disabled patrons as necessary. - Assist with table and slot drops. - Observe hard count crew doing the slot drop and transport tokens to hard count room. - Provide assistance for table drop by providing drop boxes, observing the count, and securing drop boxes in soft count room. - Monitor all entry and exit from hard count, soft count, and vault, and maintain logs of these activities. - Serve as dispatcher. - Dispatch other officers to various assignments and maintain activity log sheets. - Watch and record monitors. - Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure. - Testify in court on behalf of state gaming boards. - Occasionally, strenuous physical activity is required. - Meet departmental uniform, appearance, and grooming requirements. - Meet attendance guidelines of the job and adhere to regulatory, departmental, and company policies. - Keep work areas clean and free of safety hazards, debris, and litter. - Perform all job duties in a safe and responsible manner. - Any reasonable request made by your supervisor or any management personnel.
Job ID
2021-86404
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Plainridge Park Casino
Job Locations US-NV-Las Vegas
 - Maintains vigilance at assigned posts for all activities.- Provides exceptional customer service to all internal and external guests.- Maintains routine patrols throughout the premises and maintains observation for criminal activities and general non-compliance to company rules and policies.- Provides safe and secure transportation of house monies between one point and another.- Provides visual surveillance of all areas to detect fire and safety hazards and other defects, which might compromise the well being of life and property.- Keeps alert for undesirables, juveniles (persons under the age of 21 years in the Casino) and other persons who are disrupting the peace of the establishment.- Provides all escorts and acts as a runner for gaming requests such as pit fills.- Provides detailed written reports, which document the pertinent information of an incident in accordance with the policies and procedures
Job ID
2021-79190
Position Type
Regular Part-Time
Category
Security, Surveillance & EMT
Casino Property
Tropicana Las Vegas
Job Locations US-CO-Black Hawk
- Adheres to departmental and company policies and procedures regarding guest service standards. - Provides a safe, secure, and comfortable environment for all guests and team members. - Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns. May include uneven, incline, decline surfaces, and stairs. - Escorts and transports funds for table fills, slots and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies and or cleaning personnel. - Maintains strict confidentiality and professionalism in all company matters.- Operates security dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center. - Provides superior guest experience through consistent, positive interaction. - May be required to assist with property incidents acting as a first responder to include but not limited to, guest medicals and intoxicated patrons, obtaining guest information on security related incidents that may occur on company property. - Ability to lift and carry up to 50 lbs. - Knowledgeable of applicable state laws and gaming regulations. - Ability to patrol by foot and/or stand long periods of time (6-8 hours) while verifying identification credentials to prevent underage access to gaming areas. - This is a uniformed position, which requires that team member’s comply with Ameristar uniform appearance standards while on duty.
Job ID
2021-85476
Starting Salary
USD $18.00/Hr.
Position Type
Regular Part-Time
Category
Security, Surveillance & EMT
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-NV-Henderson
 Major Job Duties:  - Maintains vigilance at assigned posts for all activities.- Provides exceptional customer service to all internal and external guests.- Maintains routine patrols throughout the premises and maintains observation for criminal activities and general non-compliance to company rules and policies.- Provides safe and secure transportation of house monies between one point and another.- Provides visual surveillance of all areas to detect fire and safety hazards and other defects, which might compromise the well being of life and property.- Keeps alert for undesirables, juveniles (persons under the age of 21 years in the Casino) and other persons who are disrupting the peace of the establishment.- Provides all escorts and acts as a runner for gaming requests such as pit fills.- Provides detailed written reports, which document the pertinent information of an incident in accordance with the policies and procedures
Job ID
2021-82185
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
M Resort
Job Locations US-CO-Black Hawk
Starting pay $18.00/hr. plus experiential increases  - Adheres to departmental and company policies and procedures regarding guest service standards. - Provides a safe, secure, and comfortable environment for all guests and team members. - Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns. May include uneven, incline, decline surfaces, and stairs. - Escorts and transports funds for table fills, slots and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies and or cleaning personnel. - Maintains strict confidentiality and professionalism in all company matters.- Operates security dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center. - Provides superior guest experience through consistent, positive interaction. - May be required to assist with property incidents acting as a first responder to include but not limited to, guest medicals and intoxicated patrons, obtaining guest information on security related incidents that may occur on company property. - Ability to lift and carry up to 50 lbs. - Knowledgeable of applicable state laws and gaming regulations. - Ability to patrol by foot and/or stand long periods of time (6-8 hours) while verifying identification credentials to prevent underage access to gaming areas. - This is a uniformed position, which requires that team member’s comply with Ameristar uniform appearance standards while on duty.
Job ID
2021-80193
Starting Salary
USD $17.00/Hr.
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-MO-St. Louis
- Maintains Security over the entire facility during assigned shift. - Escorts all internal money transfers throughout Hollywood Casino St. Louis support facilities. - Escorts all money transfers between Casino and support facilities. - Oversees guest and employee safety. - Safeguards and protects Hollywood Casino St. Louis. - Enforces Missouri Gaming Commission Regulations including the System of internal Controls. - Prepares Security incident Reports. - Escorts Gaming Chips, Tokens, and cash of $500.00 or more. - Collects and transports Drop Boxes to storage area. - Administers minor first aid when required. - Guest relations. - Reports improper or illegal or suspected improper or illegal acts by a Hollywood Casino employee to the Security Supervisor. - Assists Main Bankers in pushing the locked NRT carts when replenishing the self-redemption machines. - Outstanding example of and a Credit to Hollywood Casino St. Louis.
Job ID
2021-84257
Position Type
On-Call
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino St. Louis

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