Penn National Gaming, Inc.

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Search Results Page 60 of 72

Job Locations US-NV-Henderson
The following and other duties may be assigned as necessary: - Maintain slot area by supplying general supplies to the slot team members. - Exchange currency for guests. - Responsible for the monitoring of slot machine activity. - Perform routine machine repairs and service, including jackpot and ticket fill process and responding to change lights. - Print replacement and issue new My Choice cards. - Must be knowledgeable of all special events and promotions available to customers. - Work in a team environment. - Safeguard company assets. - Wear a 2-way communication radio with earpiece and multitasking with several radio calls. - Ability to work under pressure in a fast-paced environment with multiple priorities. - Must be comfortable initiating conversations and creating a fun environment with our guests. - Capacity to work independently with minimal direction. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Keeps work area clean and free of safety hazards, debris and litter. - Perform all job duties in a safe and responsible manner. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-81640
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
M Resort
Job Locations US-IN-Lawrenceburg
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Closely monitors customer needs by visibly circulating the gaming floor and interacting with patrons. - Provides cash handling service to casino patrons. - Pays and verifies jackpots on slot machines according to established procedures. - Promotes the Players Club card program; understands current card benefits and information and presents program to customers. - Communicates all customer service issues to key personnel. - Responsible for assigned casino funds and proper handling of funds exchanges. - Performs customer booth transactions. - Assists in training new personnel as needed. - Effectively responds to manager’s requests in all areas of customer interaction and customer concerns. - Monitors work areas to ensure cleanliness standards are met and customer requests are addressed and resolved. - Assists patrons with general questions concerning the casino. - Handles jackpots; initiates paper fills/reserve paper fills; corrects minor slot machine malfunctions and performs light maintenance; performs reserve paper replenishments; performs main change bank duties; announces jackpots; accurately distributes change from secured wallet; responds to change lights, all in accordance with indiana Gaming Commission rules and regulations. - Maintains cleanliness of work areas including keeping chairs pushed in, emptying ashtrays, disposing of cups, vacuuming or wiping out coin trays, and any other light cleaning responsibilities to promote a positive player environment. - Accurately enters all customer information into the CDS and iGT systems. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-80823
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-IN-Lawrenceburg
- Responsible for supervising and managing staff in the Slots department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. - Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of departmental customer service goals.  - Assists in oversight of electronic gaming device activities for adherence to established procedures on assigned shift. - Makes suggestions regarding types of materials, supplies, or tools to be used within established guidelines on assigned shift. - Shares responsibility for layouts to installations of slot machines. - Schedules preventative maintenance of slot machines. - Assists with scheduling of troubleshooting and repair of machine malfunctions and player tracking system problems. Writes correspondence needed to move, convert, or install slot-related equipment. - Assists in the repair, maintenance, and performance of all slots and related gaming equipment. - Ensures all policies, procedures, and practices are consistently followed and complies with the company’s service standards, brand attributes, policies, collective bargaining agreements, and regulatory requirements. - Carries out the development, execution, and measurement of departmental service standards for the Slot Technical team. - Maintains an open door policy and addresses all team member issues and/or concerns in a timely manner. - Performs duties in a safe manner; reports any potential safety hazards. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Responsible for staff development and training programs. - Responsible for rewards and recognition program to maximize employee engagement. - Evaluates team members within department and delivers constructive feedback to employees regarding performance. - Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs. - Manages work procedures and expedites workflow. - Provides recommendation for employee performance (disciplining, coaching, and counseling). - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-78782
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-PA-Grantville
- Responsible for circulating through an assigned area of the casino floor along with other team members to monitor guest service; handle all guest questions, problems, and requests in order to assist in reaching profitability, guest satisfacation, workforce strength, and compliance goals.  - Ensure all guest-related questions, problems, and requests for service are promptly handled and rectified in a professional, timely manner and in accordance with departmental standards. - Handle the payment of all manual, hand-paid slot machine jackpots. - Answer questions related to slot machines as well as general property information. - Promote features of the Slot Player's Club and assist in Slot promotions, as required. - Sign up guests into the Slot Player's Club. - investigate and resolve issues relating to bill validators and slot gaming vouchers, including troubleshooting of basic bill validator and ticket printer problems. - Exchange large bills (currency) for smaller at the request of guests. - Assist with additional technical and service issues, as required. - Perform routine preventative maintenance on slot machines and related equipment as deemed necessary.
Job ID
2021-81255
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-MS-Tunica Resorts
Ensures that all paperwork i.e.; logs, jackpot tickets, W2G’s are documented completely and accurately.  Ensures regulatory compliance in all transactions on the Slot Floor.  Monitors Slot Floor constantly.  interacts with Guests to address complaints, resolve problems and to promote goodwill.  Performs minor maintenance on Slot machines.  Performs Jackpot payouts properly according to department standards.  Safeguards the assets of the company.  Performs miscellaneous tasks as required or requested.  Performs all duties according to MS Gaming regulations as it pertains to the segregation of duties. Other duties may be assigned.  
Job ID
2021-81363
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino Tunica
Job Locations US-IA-Council Bluffs
- Adhere to established departmental and property policies and procedures regarding guest service standards. - Maintain cleanliness and timeliness standards established by the property/department. - Assist in the training of department personnel. - Responsible for meeting guest’s needs or getting them in contact with the appropriate personnel for beverage service, snacks, request for comps, or capping machines. - Adhere to slot department policies and procedures. - Be responsible for the proper taxation on slot jackpots and collecting proper forms of identification from the guests. - Safeguard company assets. - Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures. - This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty - Must maintain the strictest confidence of any and all confidential and propriatary information disclosed by an Ameristar entity or by a guest of Ameristar Casinos. - Foster and maintain positive team member relations in a supportive environment and interfaces with other departments to ensure a harmonious working relationship. - Maintain a high level of professional appearance, demeanor, ethics, and image of self and subordinates. - Attend all regular departmental meetings as well as other related meetings. - Respond to reasonable guest requests or place guest in contact with appropriate person for assistance. - Assure the proper functioning of slot machines. - May sell or make change for guests. - Be familiar with the safe handling of cleaning products, equipment, and supplies. - Must be able to work flexible hours including evenings, weekends, and holidays.  
Job ID
2021-79691
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Ameristar Casino Hotel Council Bluffs
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment - Assists in the supervision of the overall slot operations- Provides guidance for teamwork- Encourages employee ideas and feedback- Counsels, guides and instructs assigned personnel in proper performance of duties- Recommends when training is needed- Promotes a fun, luck building environment with a positive and upbeat attitude- Able to actively initiate pro-active interactions with players to create and maintain customer relationships- Maintain highly trained and motivated team members; administer and adhere to all gaming rules and regulations; investigate variances, bill validator and ticket in/ticket out claims; approves and witness jackpot pay offs- Supervises all aspect of the slot floor; ensures company assets are protected at all times; perform multiple tasks; develop and maintain a rapport with slot players and handles customer concerns not resolved by subordinates; strong written and verbal communication skills; strong customer service skills
Job ID
2021-79822
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Plainridge Park Casino
Job Locations US-MS-Vicksburg
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Provides cash handling service to casino patrons. - Responsible for assigned casino funds and proper handling of funds exchanges. - Responds to service lights on slot machines, service calls from Dispatch, and helps all guests needing change or other assistance. - Responsible for working Dispatch as needed and following all Dispatch procedures. - Notifies appropriate staff members to render assistance outside the scope of established responsibilities. - Ensures that slot machines are operating properly, and all procedures are executed according to company policy. - Performs minor slot machine repairs not requiring a Slot Technician. - Assists patrons with general questions concerning the casino. - Complies with all company and departmental policies, procedures, and internal controls. - Provides representation of department in specific project and company meetings. - Maintains property cleanliness by picking up any trash or glassware according to established procedures. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-79140
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Ameristar Casino Hotel Vicksburg
Job Locations US-MS-Vicksburg
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Provides cash handling service to casino patrons. - Responsible for assigned casino funds and proper handling of funds exchanges. - Responds to service lights on slot machines, service calls from Dispatch, and helps all guests needing change or other assistance. - Responsible for working Dispatch as needed and following all Dispatch procedures. - Notifies appropriate staff members to render assistance outside the scope of established responsibilities. - Ensures that slot machines are operating properly, and all procedures are executed according to company policy. - Performs minor slot machine repairs not requiring a Slot Technician. - Assists patrons with general questions concerning the casino. - Complies with all company and departmental policies, procedures, and internal controls. - Provides representation of department in specific project and company meetings. - Maintains property cleanliness by picking up any trash or glassware according to established procedures. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-77757
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Ameristar Casino Hotel Vicksburg
Job Locations US-LA-Lake Charles
- Adheres to established departmental and property policies and procedures regarding guest service standards. - Responsible for the repair, maintenance, and general operating condition of slot machines. - Diagnoses and repairs mechanical and electronic slot machine malfunctions with minimal guidance or assistance. - Replaces parts and circuit boards which have caused malfunctions; may repair some circuit boards, with assistance. - Utilizes shop machines to fabricate standard or routine parts. - Maintains moderate skill levels in mechanical and electronic functions, with possible advanced skills in either. - Responsible for the machine initial fills. - Assists in jackpot payouts and the verification process. - Responsible for the inspection, installation, and removal of slot machines. - Maintains player-tracking system and EZ Pay equipment. - Responsible for troubleshooting system-related problems. - Responsible for completing all regulatory and company operational logs/forms correctly (e.g. slot machine meter logs, parts logs, conversion forms, etc.). - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-81976
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-MS-Vicksburg
- Adheres to establIshed departmental and property polIcIes and procedures regardIng guest servIce standards. - ResponsIble for the repaIr, maIntenance, and general operatIng condItIon of slot machInes. - DIagnoses and repaIrs mechanIcal and electronIc slot machIne malfunctIons wIth mInImal guIdance or assIstance. - Replaces parts and cIrcuIt boards whIch have caused malfunctIons; may repaIr some cIrcuIt boards, wIth assIstance. - UtIlIzes shop machInes to fabrIcate standard or routIne parts. - MaIntaIns moderate skIll levels In mechanIcal and electronIc functIons, wIth possIble advanced skIlls In eIther. - ResponsIble for the machIne InItIal fIlls. - AssIsts In jackpot payouts and the verIfIcatIon process. - ResponsIble for the InspectIon, InstallatIon, and removal of slot machInes. - MaIntaIns player-trackIng system and EZ Pay equIpment. - ResponsIble for troubleshootIng system-related problems. - ResponsIble for completIng all regulatory and company operatIonal logs/forms correctly (e.g. slot machIne meter logs, parts logs, conversIon forms, etc.). - Performs all other related and compatIble dutIes as assIgned. - MaIntaIns strIct confIdentIalIty In all company matters.
Job ID
2020-76177
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Ameristar Casino Hotel Vicksburg
Job Locations US-NV-Jackpot
- Adheres to established departmental and property policies and procedures regarding guest service standards. - Responsible for the repair, maintenance, and general operating condition of slot machines. - Diagnoses and repairs mechanical and electronic slot machine malfunctions with minimal guidance or assistance. - Replaces parts and circuit boards which have caused malfunctions; may repair some circuit boards, with assistance. - Utilizes shop machines to fabricate standard or routine parts. - Maintains moderate skill levels in mechanical and electronic functions, with possible advanced skills in either. - Responsible for the machine initial fills. - Assists in jackpot payouts and the verification process. - Responsible for the inspection, installation, and removal of slot machines. - Maintains player-tracking system and EZ Pay equipment. - Responsible for troubleshooting system-related problems. - Responsible for completing all regulatory and company operational logs/forms correctly (e.g. slot machine meter logs, parts logs, conversion forms, etc.). - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-81958
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Cactus Petes
Job Locations US-IL-Alton
- Must promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with. - Effectively responds to supervisor's requests in all areas of customer interaction and customer concerns. Complies with company policies, all state and federal regulations, and internal controls as it relates to this position. - Performs preventative maintenance: cleans, inspects, adjusts, and tests various machine parts.- Performs floor maintenance: troubleshoots and repairs machine malfunctions and ATi Oasis system problems as they occur during gaming.  Assists Floor Supervisors with malfunctions and answers floor calls. - Performs machine conversions: installs kits in machine cabinet and computer processor board, and verifies pay table and reel stops. - Assists customers with questions and complaints regarding slot machines.  Provides answers and explanations, and rectifies problems as appropriate. - Works on special projects as assigned.  Assists with every phase, from layout to installation. - Assists in maintaining adequate stock of parts necessary for repairs.  Orders parts as needed and checks in incoming parts. - Performs shop maintenance: troubleshoots and repairs electronic circuit boards, tests and adjusts loaner units, reprograms progressives and messages, etc.- Moves slot machines from one location to another as needed. - Troubleshoots and repairs Caribbean Stud tables and shuffling machines as needed.  Responds to calls from the Table Games department for Caribbean Stud malfunctions. - Employees may be required to perform duties outside of their normal job description where, in the Company's judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.
Job ID
2021-80348
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Argosy Casino Alton
Job Locations US-OH-Toledo
- Promoting a fun and exciting environment with a positive and upbeat attitude - Responsible for Slot Performance operation for assigned shift for the company while promoting internal and external guest development  - Maintains communication between departments, promotes guidance for teamwork, encourages employee ideas and feedback, and mentors and instructs technicians - Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction   - Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures - Performs technician job responsibilities throughout shift - Presents oneself as a Credit to the Company and encourages others to do the same  - Performs all other related and compatible duties as assigned 
Job ID
2021-81701
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Toledo
Job Locations US-IL-Aurora
- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines. - Performs repairs to the Electronic Gaming Devices, including the Slot Monitoring System. - Performs slot machine installations, relocations, and conversions. - Performs routine maintenance and upgrades to electronic gaming devices. - Attends departmental and company meetings as required.
Job ID
2021-80148
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Aurora
Job Locations US-MS-Tunica Resorts | US-MS-Robinsonville
- Responsible for Slot Performance operation for assigned shift for the company while promoting internal and external guest development  - Maintains communication between departments, promotes guidance for teamwork, encourages employee ideas and feedback, and mentors and instructs technicians - Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction   - Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures - Performs technician job responsibilities throughout shift - Presents oneself as a Credit to the Company and encourages others to do the same  - Performs all other related and compatible duties as assigned  
Job ID
2021-80676
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Tunica
Job Locations US-LA-Bossier City
- Responsible for installing, testing, and maintaining components, sub-systems, and systems required for efficient and continuous conduction of business operations. - Responsible for inspecting and testing assigned equipment, noting all defective parts and making recommendations for correction. - Performs required adjustments and repairs to electronic and electro-mechanical equipment as assigned. - Maintains maximum efficiency, performing preventative maintenance to slot machines either on the floor or in the Slot Shop. - Observes all safety regulations in the performance of assigned duties and reports any safety hazards to assigned supervisor.
Job ID
2021-79377
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Margaritaville Resort Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment. - Responsible for being a gracious host to all guests and co-workers. - Ensure regulatory compliance with all aspects of slot machine maintenance i.e., moves, conversions, and repair. - Ensure functionality of the slot maintenance system. - interact with Slot Operations personnel and guests while repairing slot machine functions. - Assist with every phase, from layout to installation. - Previous Slot System experience with ACSC, SDS, CDS, etc. preferred. - Work on special projects as assigned. - Assist in maintaining adequate stock of parts necessary for repairs. - Perform preventative maintenance: clean, inspect, adjust, and test various machine parts. - Perform floor maintenance: troubleshoot and repair machine malfunctions and system problems as they occur during gaming. - Assist customers with questions and complaints regarding slot machines. - Provide answers and explanations, and rectify problems as appropriate.
Job ID
2021-80382
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Plainridge Park Casino
Job Locations US-KS-Kansas City
Hollywood Casino at Kansas Speedway is currently looking for a Slot Technician to join our team. ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.- Ensure regulatory compliance with all aspects of slot machine maintenance i.e.; moves, conversions, and repair.- Ensure functionality of the slot maintenance system.- Interact with Slot Operations personnel and guests while repairing slot machine functions.- Assist with slot layout and installation.- Work on special projects as assigned.- Assist in maintaining adequate stock of parts necessary for repairs.- Perform preventative maintenance: clean, inspect, adjust, and test various machine parts.- Perform floor maintenance: trouble shoot and repair machine malfunctions and system problems as they occur during gaming.- Assist customers with questions and complaints regarding slot machines.- Provide answers and explanations, and rectify problems as appropriate.- Meet department uniform, appearance and grooming requirements.- Meet attendance guidelines of the job and adhere to regulatory, department and company policies.- Keep work areas clean and free of safety hazards, debris and litter.- Must adhere to regulatory, department and company policies.- Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.
Job ID
2020-75460
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-IL-Joliet
- Maintains and repairs electrical and mechanical devices on electronic gaming machines, kiosk machines, and signage. - Exercises good judgment to determine whether to repair or replace malfunctioning parts of a slot machine, following standard procedures.- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Responds to calls for assistance; troubleshoots and resolves electrical and mechanical malfunctions.- Performs preventative maintenance on slot machines as directed.- Assists Slot supervision in the resolution of guest disputes regarding malfunctioning equipment.- Cleans slot machines and area as directed.- Diagnoses, repairs, and programs progressive signs- Diagnoses and repairs electronic components or wiring problems.- Assists in the relocation or installation of equipment.- Tests and debugs equipment functioning following maintenance work in the company of an Illinois Gaming Board representative.- Other duties as assigned.
Job ID
2021-82267
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Joliet

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