Penn National Gaming, Inc.

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Search Results Page 59 of 73

Job Locations US-PA-Philadelphia
ESSENTIAL DUTIES AND RESPONSIBILITIES - Serve as the marketing team’s subject matter expert for lifecycle marketing analytics, with focus on acquisition, retention, and attribution- Lead marketing effectiveness and measurement through media mix (MMM) and attribution modeling to support the acquisition team and provide recommendations on how to optimize marketing efforts- Own analysis of media responsiveness and incrementality across various marketing channels- Lead ad hoc analyses as needed by department head in order to drive organizational strategic efforts- Perform advanced modeling to understand drivers that impact marketing lifecycle such as churn or reactivation - Combine advanced modeling with business context to provide actionable and clear recommendations to various stakeholders across the organization- Lead discussions with business stakeholders to align on underlying business problem/question and appropriate application of data methodologies and interpretation of data results- Design and maintain dashboards for various stakeholders in the organization as it pertains to customer lifecycle marketing, media mix, and lifetime value - Maintain necessary processes, controls and procedures to ensure data accuracy and marketing functionality and comply with the various regulatory, privacy, and security policies and regulations- Execute in an intense, fast-paced, and highly iterative environment
Job ID
2021-81368
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
- Assist with the execution of PI’s overarching business goals and supports Project Management Leadership by taking ownership and manages several workstreams from start to finish. - Work cross-functionally with key internal and external stakeholders to identify risks, issues, actions, decisions, project plans, and milestones.- Lead workstream status reporting needed for PI Leadership and Project Management Leadership- Identifies, develops, and manages the execution of workstream meetings, and proactively works with stakeholders for agendas, continuously tracks and manages project tasks, and documents decisions made.- Identifies responsibilities, dependencies, and deliverables for internal and external resources required for specific projects and initiatives.- Champions workstream documentation and ensures all necessary documentation exists and meets quality standards.- Work with the Project Management team to identify scalable areas of improvement and take lead on implementing and managing change.
Job ID
2021-80380
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
- Demonstrate best-in-class programming skills to develop secure, tested, optimized, scalable code. - Translate business requirements into code. - Collaborate with designers, product managers, ops engineers, client engineers, QA engineers and various other teams and stakeholders to solve innovative problems utilizing out-of-the-box solutions.- Communicate clearly and effectively using Github, Slack, Google Docs, JIRA, so as to keep all stakeholders in-the-loop regarding relevant issues.- Interact thoughtfully and professionally with everyone including non-technical colleagues.- Ability to work in a highly regulated environment and develop code according to regulatory requirements
Job ID
2020-74204
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
- Design, develop and deploy a big data stack and data processing infrastructure platform- Architect and rearchitect multi-tenant databases to meet the needs of our customer base- Improve data validation and data quality monitoring- Work with client and backend teams to guide events driven designs- Optimize and tune the databases to improve performance and reduce cost- Write and maintain terraform to enable data engineering and science teams to safely deploy tools and services
Job ID
2020-74203
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-MO-Riverside | US-KS-Kansas City
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Performs market analysis using historical data to forecast the market trends and determine market elasticity.- Market analysis includes understanding the seasonality, marketing programs, capacity constraints, future expansion plans and regulatory changes in order to predict competitor market growth.- Works closely with all levels of management to generate and analyze the Annual Capital and Operating Budgets. - Performs marketing analysis including Direct Mail, Events, Promotions, and Player Events. Provides recommendations to Sr. Management regarding the possible improvement of future programs.- Analysis of other EBITDA generating projects, either by revenue driving initiatives or expense controls, culminating in actionable recommendations for Sr. Management.- Ensures systems and methods are in place to gather data in a timely, accurate, and consistent manner.- Analyzes data to identify trends for use in forecasts and budgets.- Develops and maintains communication vehicles to distribute key operating metrics and analytical findings.- Assists in preparing the annual budget and monthly forecast. - Compares actual operating results to budget and prior year. - Assists in the development of presentations for budget meetings and operational reviews.- Monitors labor costs and report to financial team and operations departments.- Prepares ad-hoc reporting.- Pro-actively assists co-workers as needed.- Demonstrates the ability to plan and execute multiple tasks at once.- Maintains open communication with management and staff.- Displays the ability to be a team player and interface with other departments to develop key relations to insure maximum efficiency in completing job tasks.- Accurately prioritizes, organizes, and completes multiple tasks.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-81056
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Argosy Casino Hotel & Spa Riverside
Job Locations US-NJ-Cherry Hill
- Lead and manage the Continuous Improvement Team to ensure PI is able to meet key deadlines and business objectives as the operation scales into new jurisdictions- Analyze current business processes in the operation and drive change by introducing process improvement measures where needed- Manage the development of an internal quality assurance program for the operation- Develop short, medium- and long-term strategies for areas of the operation including Launch Readiness, Continuous Improvement, Player Experience, Risk and PaymentsDelegate analyst resources to perform operational gap analysis on new state regulations as PI prepares to launch in new jurisdictions- Manage and execute on business continuity procedures and gather feedback from relevant department stakeholders - Lead all project management efforts across departments in the Cherry Hill operations center - Manage Ad –hoc projects and monthly health checks on existing Standard Operating Procedure and Internal Control effectiveness- Partner with business stakeholders to identify additional reporting needs for the operation and manage third party partners in the development these reporting deliverables- Build quality assurance program for the Cherry Hill Operations center and assume overall accountability in oversight of the program- Audit all KPIs across the Cherry Hill Operation and hold Risk & Payments and Player Experience Departments accountable - Responsible for all operational and procedural quality assurance protocols for all verticals in PI- Oversee Team Member development and learning to ensure engagement and retention of Team Members- Make recommendations for staffing, including interviewing and hiring new Team Members- Promote accountability of all team members by coaching, delivering constructive feedback, and conducting performance evaluations (including disciplining, coaching, and counseling).- Identify issues, and develop solutions and solve, with the Compliance Team, when gaps are uncovered in operational processes and procedures- Monitor progress on all newly introduced policy and procedural changes, and pivot as necessary where gaps exist.- Work with other business leaders to implement and improve procedures to ensure organizational efficiencies.- Perform other duties as assigned.HOW TO BE OUR MVP- Be data driven. Know the data; create a culture where data-driven decisions lead to the right outcomes.- Be analytical. Police the product; analyzing player behavior will be paramount.- Be accountable.  Adopt a customer-first mindset; follow through on all escalations in your care.- Be focused. Respond promptly with good grammar, punctuation, and attention to detail.- Be communicative. Over-communicate with the team. - Be helpful. Look for creative ways to assist and make the team more effective.- Be proactive. Continuously evaluate and identify opportunities for process improvement.- Be entrepreneurial. Keep abreast of competitor activities in the industry and help identify how we can meet or exceed- Be organized. Juggle multiple priorities and projects at any given time ensuring deadlines are met. 
Job ID
2021-81080
Position Type
Regular Full-Time
Category
Interactive Gaming & Product/Project Management
Casino Property
Penn Interactive Ventures - NJ
Job Locations US-PA-Philadelphia
- Being part of our on-call rotation to ensure the availability of our service.- Support the SRE team in the development of workflows, bug triage, roadmaps and multi-project updates.- Develop and maintain internal tools and services to monitor production jobs to ensure they execute as expected. - Proactively monitor application and infrastructure alerts and be able to react quickly.- Build automation around monitoring/alerting to improve mean time to acknowledge or help the stack self-heal- Identify weaknesses and support and dive into fixing them- Work closely with our vendors after incidents to help resolve and support escalation- Assist other teams as issues present themselves in either their code base or infrastructure
Job ID
2021-80276
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-WV-Charles Town
- Prepares accounting work papers and other supporting data in a concise, organized, and referenced manner with a proper Audit trail documented.- Researches and gathers accounting and analytical data that supports conclusions that are presented as final.- Maintains confidentiality over all financial data.- Completes assignments within the specified time limits with ability to adapt to changing circumstances.- Reviews processes and recommends improvements related to internal controls and procedures.- Recognizes the applicability of certain data and information among departments and promotes the exchange of these results between the departments.- Communicates deviations to internal controls along with timeliness of required tasks to be completed.- Develops processes and procedures for challenging the reasonableness of the daily accounting work in an efficient, cost effective manner.
Job ID
2021-80911
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-WV-Charles Town
- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. - Engages in friendly conversations with guest whenever possible using the 10/5 rule:  10 feet – make eye contact and smile, 5 feet – greet and speak to guest. Provides personalized service and uses guest’s name at least twice during all interactions.  Greets each guest entering restaurant. - Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. - Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards. - Resolves service issues according to the service recovery toolbox. - Knows and promotes current casino events and programs and can give guests directions to all casino areas. - Thanks customers, invites them back, wishes them luck, and makes it easy for them to get back in play.
Job ID
2021-81371
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-OH-Youngstown
- interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner - Responsible for complete set-up, stocking and service of assigned area; sets, cleans, and resets tables - Removing dirty dishes, glassware, flatware, and soiled linens from tables and countertops, transports to dish area - Monitoring and replenishing of all stock items in assigned area in a neat, accurate and timely fashion - Refilling water glasses, coffee cups, butter/condiments, bread, and carrying order to tables as needed - Making coffee or tea as needed - Ensuring assigned work area is neat, clean and sanitized throughout shift by wiping tables, counter areas, beverage stations, sinks, and sweeping and mopping floors as required to maintain a clean and safe work station - Partnering with culinary team and server to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction  - Maintaining all equipment in proper fashion (coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators - Accountable for meeting or exceeding all State and company sanitation requirements (ServSafe) - Adhering to regulatory, safety, departmental and company policies - Supporting safety and accident prevention programs (non slip footwear, proper lifting) - Presenting oneself as a Credit to Company and encourages others to do the same  - Performing all other related and compatible duties as assigned - Operating a cash register/POS System, ringing proper amount into the register and giving the guest  the correct change; accounting for all cash, charge and complimentary sales according to established procedures; maintaining integrity of all financial controls and responsibilities
Job ID
2021-80309
Position Type
Regular Part-Time
Casino Property
Hollywood Gaming at Mahoning Valley Race Course
Job Locations US-LA-Bossier City
- Guides guests through menu selections to include both food and drinks. - Suggestively sells and recommends daily or nightly specials. - Delivers to guests in a prescribed manner all food and beverage choices in a team environment. - Clears food courses and soiled dishes from tables. - Uses P.O.S to post food and beverage items to guest check. - Assists bus person to assure quick and timely clearing of table. - Attends necessary Quality & Training classes. - Cleans and organizes side stations. - Performs pre-opening, daily, and closing side work duties. - Responsible for meeting established financial goals. - Anticipates our guests’ needs as well as our internal guests. - Attends all meeting as scheduled by Outlet Management. - Attends all daily pre-shift meetings as scheduled. - Provides harmonious working environment while being sensitive to the needs of the employees and the guests. - interacts with employees and guests in professional and consistent manner to solicit feedback on operations and execution of service delivery. - Ensures that outlet is maintained and clean during all periods of operation.
Job ID
2021-81070
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Margaritaville Resort Casino
Job Locations US-IN-Lawrenceburg
- Sets up, tears down, and cleans banquet areas for events; ensures adequate supplies are ready for event preparation. - Correctly handles monies and utilizes digital touch screen cashiering systems. - Prepares dessert area and banquet line. - Works as a team member to ensure a successful banquet event. - Directs guests to appropriate areas and provides assistance by explaining room layout and event details. - Attends to guests’ needs and correctly executes the proper sequence of service. - Provides beverage service to guests as indicated by event guidelines and management. - Performs responsible, legal alcohol service, including checking identification; corrects orders per guest requests; notifies a supervisor/manager regarding cutting off service of alcohol, etc. - Serves food and/or appetizers with an accurate description of foods offered. - Maintains clean and orderly buffets by restocking food items as necessary and communicating needs to kitchen staff. - Transports service items from the back of the house into function area. - Cleans and maintains stations: empties ashtrays, removes trash, wipes tables, removes empty glasses, pushes in chairs, etc.  Constantly pre-busses stations. - Knows information regarding all Food & Beverage Outlets to have ability to inform guests when they ask. - Maintains standards of sanitation, bar and personal hygiene and cleanliness, as well as beverage service techniques and safety, all with regard to the safe handling of food and beverage products for guests’ consumption. - Ensures that bar and equipment are in good working order and that the work area is clean and hazard-free. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Job ID
2021-79750
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-KS-Kansas City
Hollywood Casino at Kansas Speedway is currently looking for a Server for our Cafe' to join our team.   ESSENTiAL DUTiES AND RESPONSiBiLiTiES - Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members. - Promptly and accurately take beverage and food orders, transmit orders to Culinary team and serve food items to guests. - Complete sales to customers including taking money, counting back the appropriate amount of change, correctly processing and validating comps, and appropriate operation of POS System, cash bag or bank. - Provide table service to customers according to department standards. - Follow appropriate food handling procedures to ensure safe, quality products. - Maintain cleanliness/appearance of assigned area, stock/restock supplies and complete side duties according to department standards. - Participate as a team member with all servers, bussers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation. - Meet department uniform, appearance and grooming requirements. - Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner. - Perform other job related and compatible duties as assigned.
Job ID
2021-77704
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-KS-Kansas City
Hollywood Casino at Kansas Speedway is currently looking for a Server for our Sports Bar to join our team.   ESSENTiAL DUTiES AND RESPONSiBiLiTiES - Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members. - Promptly and accurately take beverage and food orders, transmit orders to Culinary team and serve food items to guests. - Complete sales to customers including taking money, counting back the appropriate amount of change, correctly processing and validating comps, and appropriate operation of POS System, cash bag or bank. - Provide table service to customers according to department standards. - Follow appropriate food handling procedures to ensure safe, quality products. - Maintain cleanliness/appearance of assigned area, stock/restock supplies and complete side duties according to department standards. - Participate as a team member with all servers, bussers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation. - Meet department uniform, appearance and grooming requirements. - Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner. - Perform other job related and compatible duties as assigned.  
Job ID
2021-79469
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-KS-Kansas City
Hollywood Casino at Kansas Speedway is currently looking for a Server for our Sports Bar to join our team.   ESSENTiAL DUTiES AND RESPONSiBiLiTiES - Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members. - Promptly and accurately take beverage and food orders, transmit orders to Culinary team and serve food items to guests. - Complete sales to customers including taking money, counting back the appropriate amount of change, correctly processing and validating comps, and appropriate operation of POS System, cash bag or bank. - Provide table service to customers according to department standards. - Follow appropriate food handling procedures to ensure safe, quality products. - Maintain cleanliness/appearance of assigned area, stock/restock supplies and complete side duties according to department standards. - Participate as a team member with all servers, bussers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation. - Meet department uniform, appearance and grooming requirements. - Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner. - Perform other job related and compatible duties as assigned.  
Job ID
2021-78059
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-WV-Charles Town
- Starting Pay: $3.60 (plus tips)- Schedule: 3:30p start time, off Tues and Wed - Benefits: Medical and other benefits, PTO (paid time off), Team Member discounts, Tuition Reimbursement, opportunity for growth and MORE!- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Engages in friendly conversations with guest whenever possible using the 10/5 rule:  10 feet – make eye contact and smile, 5 feet – greet and speak to guest.- Provides personalized service and uses guest’s name at least twice during all interactions. - Greets each guest entering restaurant.- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards. - Resolves service issues according to the service recovery toolbox.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Thanks customers, invites them back, wishes them luck, and makes it easy for them to get back in play.
Job ID
2021-80757
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-IN-Lawrenceburg
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets and welcomes each guest seated in assigned station.  - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction. - Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation).  - Suggests items to guests based on expressed guest preferences.  - Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards. - Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product. - Resolves service issues according to established guidelines. - itemizes, totals, and presents check for payment to correct customers.  - Assists bus persons, as necessary, in bussing, cleaning, and setting tables.  - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.  - Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines, etc.) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures. - Completes assigned side work as directed. - Knows and promotes current casino events and programs and can give guests directions to all casino areas. - Maintains strict confidentiality in all company matters.
Job ID
2020-77579
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-IL-Bloomington
- This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service. - Understand and adhere to all company standards, policies and procedures - Completes required training and development objectives within the assigned time frame - Projects a positive image of the company at all times - Ability to collaborate and work within a team-oriented environment - Ability to accurately prioritize, organize and complete multiple tasks - Handle Slot Machine malfunctions. - Assist Route Service Manager. - Verify customer payouts. - Complete required paperwork in a timely manner. - inform Route Service Managers of Gaming machine problems. - Provide outstanding team member and customer relations. - Assist customers with questions and complaints regarding slot machines. Provide answers and explanations, and rectify problems as appropriate. - Meet attendance guidelines of the job and adhere to regulatory, department and company policies. - Keep work areas clean and free of safety hazards, debris and litter. - Perform all job duties in a safe and responsible manner. - All other duties and/or responsibilities as assigned
Job ID
2021-79869
Position Type
Regular Full-Time
Category
Hidden (8721)
Casino Property
Prairie State Gaming
Job Locations US-IL-Effingham
- This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service. - Understand and adhere to all company standards, policies and procedures - Completes required training and development objectives within the assigned time frame - Projects a positive image of the company at all times - Ability to collaborate and work within a team-oriented environment - Ability to accurately prioritize, organize and complete multiple tasks - Handle Slot Machine malfunctions. - Assist Route Service Manager. - Verify customer payouts. - Complete required paperwork in a timely manner. - inform Route Service Managers of Gaming machine problems. - Provide outstanding team member and customer relations. - Assist customers with questions and complaints regarding slot machines. Provide answers and explanations, and rectify problems as appropriate. - Meet attendance guidelines of the job and adhere to regulatory, department and company policies. - Keep work areas clean and free of safety hazards, debris and litter. - Perform all job duties in a safe and responsible manner. - All other duties and/or responsibilities as assigned
Job ID
2021-79815
Position Type
Regular Full-Time
Category
Hidden (8721)
Casino Property
Prairie State Gaming
Job Locations US-IL-Quad Cities
- This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service. - Understand and adhere to all company standards, policies and procedures - Completes required training and development objectives within the assigned time frame - Projects a positive image of the company at all times - Ability to collaborate and work within a team-oriented environment - Ability to accurately prioritize, organize and complete multiple tasks - Handle Slot Machine malfunctions. - Assist Route Service Manager. - Verify customer payouts. - Complete required paperwork in a timely manner. - inform Route Service Managers of Gaming machine problems. - Provide outstanding team member and customer relations. - Assist customers with questions and complaints regarding slot machines. Provide answers and explanations, and rectify problems as appropriate. - Meet attendance guidelines of the job and adhere to regulatory, department and company policies. - Keep work areas clean and free of safety hazards, debris and litter. - Perform all job duties in a safe and responsible manner. - All other duties and/or responsibilities as assigned
Job ID
2021-79817
Position Type
Regular Full-Time
Category
Hidden (8721)
Casino Property
Prairie State Gaming

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