Penn National Gaming, Inc.

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Search Results Page 56 of 67

Job Locations US-MO-St. Louis
- Adheres to established departmental and property policies and procedures regarding guest service standards. - Responsible for the repair, maintenance, and general operating condition of slot machines. - Diagnoses and repairs mechanical and electronic slot machine malfunctions with minimal guidance or assistance. - Replaces parts and circuit boards which have caused malfunctions; may repair some circuit boards, with assistance. - Utilizes shop machines to fabricate standard or routine parts. - Maintains moderate skill levels in mechanical and electronic functions, with possible advanced skills in either. - Responsible for the machine initial fills. - Assists in jackpot payouts and the verification process. - Responsible for the inspection, installation, and removal of slot machines. - Maintains player-tracking system and EZ Pay equipment. - Responsible for troubleshooting system-related problems. - Responsible for completing all regulatory and company operational logs/forms correctly (e.g., slot machine meter logs, parts logs, conversion forms, etc.). - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-80511
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
River City Casino & Hotel
Job Locations US-IL-Alton
- Responsible for supervising and managing staff in the Slots department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Assists in oversight of electronic gaming device activities for adherence to established procedures on assigned shift.- Makes suggestions regarding types of materials, supplies, or tools to be used within established guidelines on assigned shift.- Shares responsibility for layouts to installations of slot machines.- Schedules preventative maintenance of slot machines.- Assist with scheduling of troubleshooting and repair of machine malfunctions and player tracking system problems. Writes correspondence needed to move, convert, or install slot related equipment.- Assists in the repair, maintenance and performance of all slots and related gaming equipment.- Ensure all policies, procedures and practices are consistently followed and comply with the company’s service standards, brand attributes, policies, collective bargaining agreements and regulatory requirements.- Carries out the development, execution and measurement of departmental service standards for the Slot Technical team.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-80571
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Argosy Casino Alton
Job Locations US-MS-Vicksburg
- Adheres to establIshed departmental and property polIcIes and procedures regardIng guest servIce standards. - ResponsIble for the repaIr, maIntenance, and general operatIng condItIon of slot machInes. - DIagnoses and repaIrs mechanIcal and electronIc slot machIne malfunctIons wIth mInImal guIdance or assIstance. - Replaces parts and cIrcuIt boards whIch have caused malfunctIons; may repaIr some cIrcuIt boards, wIth assIstance. - UtIlIzes shop machInes to fabrIcate standard or routIne parts. - MaIntaIns moderate skIll levels In mechanIcal and electronIc functIons, wIth possIble advanced skIlls In eIther. - ResponsIble for the machIne InItIal fIlls. - AssIsts In jackpot payouts and the verIfIcatIon process. - ResponsIble for the InspectIon, InstallatIon, and removal of slot machInes. - MaIntaIns player-trackIng system and EZ Pay equIpment. - ResponsIble for troubleshootIng system-related problems. - ResponsIble for completIng all regulatory and company operatIonal logs/forms correctly (e.g. slot machIne meter logs, parts logs, conversIon forms, etc.). - Performs all other related and compatIble dutIes as assIgned. - MaIntaIns strIct confIdentIalIty In all company matters.
Job ID
2020-76177
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Ameristar Casino Hotel Vicksburg
Job Locations US-IL-Aurora
- ResponsIble for provIdIng guIdance and daIly supervIsIon to staff In the department. Supports and admInIsters operatIonal goals and monItors achIevements of performance and profIt objectIves. - Adheres to schedulIng and coordInates wIth manager regardIng any concerns, wIth attentIon to guest satIsfactIon. - ResponsIble for supportIng complIance to departmental budgets. - EnthusIastIcally supports, actIvely promotes, and demonstrates superIor customer servIce In accordance wIth departmental and company standards and programs.� Ensures customer servIce standards are followed by all team members and addresses Issues as they arIse.� - MonItors electronIc gamIng devIce actIvItIes for adherence to establIshed procedures. - AssIsts wIth servIce calls In accordance wIth establIshed procedures. - NotIfIes manager If any technIcal Issues arIse that cannot be repaIred, and when materIals need to be ordered. - AssIsts wIth determInatIons regardIng types of materIals, supplIes, or tools to be used wIthIn establIshed guIdelInes. - AssIsts In layouts to InstallatIons of slot machInes. - AssIsts In preventatIve maIntenance of slot machInes. - Manages work procedures and expedItes workflow. - ProvIdes coachIng and counselIng to team members. - Troubleshoots and repaIrs machIne malfunctIons and player trackIng system problems. Completes correspondence needed to move, convert, or Install slot-related equIpment. - ResponsIble for ensurIng regulatory complIance wIthIn area of authorIty and reportIng potentIal Issues to management. - MaIntaIns strIct confIdentIalIty In all departmental and company matters.
Job ID
2020-77033
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Alton
- Must promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with. - Effectively responds to supervisor's requests in all areas of customer interaction and customer concerns. Complies with company policies, all state and federal regulations, and internal controls as it relates to this position. - Performs preventative maintenance: cleans, inspects, adjusts, and tests various machine parts.- Performs floor maintenance: troubleshoots and repairs machine malfunctions and ATi Oasis system problems as they occur during gaming.  Assists Floor Supervisors with malfunctions and answers floor calls. - Performs machine conversions: installs kits in machine cabinet and computer processor board, and verifies pay table and reel stops. - Assists customers with questions and complaints regarding slot machines.  Provides answers and explanations, and rectifies problems as appropriate. - Works on special projects as assigned.  Assists with every phase, from layout to installation. - Assists in maintaining adequate stock of parts necessary for repairs.  Orders parts as needed and checks in incoming parts. - Performs shop maintenance: troubleshoots and repairs electronic circuit boards, tests and adjusts loaner units, reprograms progressives and messages, etc.- Moves slot machines from one location to another as needed. - Troubleshoots and repairs Caribbean Stud tables and shuffling machines as needed.  Responds to calls from the Table Games department for Caribbean Stud malfunctions. - Employees may be required to perform duties outside of their normal job description where, in the Company's judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.
Job ID
2021-80348
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Argosy Casino Alton
Job Locations US-WV-Charles Town
- Troubleshoot and repair any and all related equipment without assistance - Analyze manufacturer's design flaws and recommend solutions.- Perform job duties in a safe manner; report any potential safety hazards to management staff.- Performs repairs and preventative maintenance of all gaming machines, and other technical equipment or operations related equipment, including cleaning machines and overhauls.- Answers service calls and notify proper personnel to service customer if the Technician cannot address the problem.- Observe all video lottery regulations and company policies and procedures.- Maintain the integrity of the operation and related equipment and secure all company assets and property at all times.- Responsible for the security of keys, radio and data system cards.   - Responsible for completing all regulatory and company operational logs/forms correctly, i.e, meal books- Work with other Technicians, Management Staff and Floor Attendants to insure gaming machines, and data system monitoring equipment are in proper working order and all customer needs are satisfied.- Complete video lottery terminal Inactive Machine logs, parts logs, etc.- Tag repairable parts noting appropriate information.- Circulate through the assigned area replacing broken or burned out bulbs and other gaming machine parts.- Will advise Management Team in developing/teaching advanced electronic repairs.- Assist patrons by explaining how the video lottery terminal plays and pays, directions and other requests.- You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests. This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.
Job ID
2021-80453
Position Type
Regular Full-Time
Category
Interactive Gaming & Product/Project Management
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-OH-Toledo
Your daily responsibilities include:- Promoting a fun and exciting environment with a positive and upbeat attitude- Responsible for Slot Performance operation for assigned shift for the company while promoting internal and external guest development - Maintains communication between departments, promotes guidance for teamwork, encourages employee ideas and feedback, and mentors and instructs technicians- Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction  - Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures- Performs technician job responsibilities throughout shift- Presents oneself as a credit to the Company and encourages others to do the same - Performs all other related and compatible duties as assigned 
Job ID
2021-79959
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
- Promoting a fun and exciting environment with a positive and upbeat attitude- Responsible for Slot Performance operation for assigned shift for the company while promoting internal and external guest development - Maintains communication between departments, promotes guidance for teamwork, encourages employee ideas and feedback, and mentors and instructs technicians- Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction  - Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures- Performs technician job responsibilities throughout shift- Presents oneself as a credit to the Company and encourages others to do the same - Performs all other related and compatible duties as assigned 
Job ID
2020-75384
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Toledo
Job Locations US-MS-Tunica Resorts | US-MS-Robinsonville
- Responsible for Slot Performance operation for assigned shift for the company while promoting internal and external guest development  - Maintains communication between departments, promotes guidance for teamwork, encourages employee ideas and feedback, and mentors and instructs technicians - Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction   - Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures - Performs technician job responsibilities throughout shift - Presents oneself as a Credit to the Company and encourages others to do the same  - Performs all other related and compatible duties as assigned  
Job ID
2021-80676
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Tunica
Job Locations US-LA-Baton Rouge
- ResponsIble for Slot Performance operatIon for assIgned shIft for the company whIle promotIng Internal and external guest development� - MaIntaIns communIcatIon between departments, promotes guIdance for teamwork, encourages employee Ideas and feedback, and mentors and Instructs technIcIans - ResponsIble for coordInatIng work flow durIng shIft to meet busIness demands and ensure customer satIsfactIon�� - ResponsIble for the overall IntegrIty of daIly operatIons, ensures complIance wIth all regulatory, Internal control, and polIcIes and procedures - Performs technIcIan job responsIbIlItIes tHRoughout shIft - Performs all other related and compatIble dutIes as assIgned�
Job ID
2020-76637
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-LA-Bossier City
- Responsible for installing, testing, and maintaining components, sub-systems, and systems required for efficient and continuous conduction of business operations. - Responsible for inspecting and testing assigned equipment, noting all defective parts and making recommendations for correction. - Performs required adjustments and repairs to electronic and electro-mechanical equipment as assigned. - Maintains maximum efficiency, performing preventative maintenance to slot machines either on the floor or in the Slot Shop. - Observes all safety regulations in the performance of assigned duties and reports any safety hazards to assigned supervisor.
Job ID
2021-79377
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Margaritaville Resort Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment. - Responsible for being a gracious host to all guests and co-workers. - Ensure regulatory compliance with all aspects of slot machine maintenance i.e., moves, conversions, and repair. - Ensure functionality of the slot maintenance system. - interact with Slot Operations personnel and guests while repairing slot machine functions. - Assist with every phase, from layout to installation. - Previous Slot System experience with ACSC, SDS, CDS, etc. preferred. - Work on special projects as assigned. - Assist in maintaining adequate stock of parts necessary for repairs. - Perform preventative maintenance: clean, inspect, adjust, and test various machine parts. - Perform floor maintenance: troubleshoot and repair machine malfunctions and system problems as they occur during gaming. - Assist customers with questions and complaints regarding slot machines. - Provide answers and explanations, and rectify problems as appropriate.
Job ID
2021-80382
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Plainridge Park Casino
Job Locations US-PA-Grantville
- Responsible for the overall maintenance and repair of slot machines, slot systems, and related eqiupment; peform routine maintenance on machines in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Diagnose and repair all technical problems associated with slot machines and related equipment. - Perform routine maintenance on all slot machines and related equipment per manufacturer's specifications. - Diagnose and repair all technical problems associated with ACSC slot system and the central control computer server system. - Install, remove, and modify slot machines and related equipment as directed, including full preparation of slot machines for play. - Generate computer reports relating to slot performance and maintenance, as required. - Assist with guest service problems and inquiries.
Job ID
2021-77831
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-LA-Harvey
- Adheres to established departmental and property policies and procedures regarding guest service standards. - Responsible for the repair, maintenance, and general operating condition of slot machines. - Diagnoses and repairs mechanical and electronic slot machine malfunctions with minimal guidance or assistance. - Replaces parts and circuit boards which have caused malfunctions; may repair some circuit boards, with assistance. - Utilizes shop machines to fabricate standard or routine parts. - Maintains moderate skill levels in mechanical and electronic functions, with possible advanced skills in either. - Responsible for the machine initial fills. - Assists in jackpot payouts and the verification process. - Responsible for the inspection, installation, and removal of slot machines. - Maintains player-tracking system and EZ Pay equipment. - Responsible for troubleshooting system-related problems. - Responsible for completing all regulatory and company operational logs/forms correctly (e.g., slot machine meter logs, parts logs, conversion forms, etc.). - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-77897
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Boomtown New Orleans
Job Locations US-KS-Kansas City
Hollywood Casino at Kansas Speedway is currently looking for a Slot Technician to join our team. ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.- Ensure regulatory compliance with all aspects of slot machine maintenance i.e.; moves, conversions, and repair.- Ensure functionality of the slot maintenance system.- Interact with Slot Operations personnel and guests while repairing slot machine functions.- Assist with slot layout and installation.- Work on special projects as assigned.- Assist in maintaining adequate stock of parts necessary for repairs.- Perform preventative maintenance: clean, inspect, adjust, and test various machine parts.- Perform floor maintenance: trouble shoot and repair machine malfunctions and system problems as they occur during gaming.- Assist customers with questions and complaints regarding slot machines.- Provide answers and explanations, and rectify problems as appropriate.- Meet department uniform, appearance and grooming requirements.- Meet attendance guidelines of the job and adhere to regulatory, department and company policies.- Keep work areas clean and free of safety hazards, debris and litter.- Must adhere to regulatory, department and company policies.- Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.
Job ID
2020-75460
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-IL-Aurora
- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines. - Performs repairs to the Electronic Gaming Devices, including the Slot Monitoring System. - Performs slot machine installations, relocations, and conversions. - Performs routine maintenance and upgrades to electronic gaming devices. - Attends departmental and company meetings as required.
Job ID
2021-80148
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Joliet
- Maintains and repairs electrical and mechanical devices on electronic gaming machines, kiosk machines, and signage. - Exercises good judgment to determine whether to repair or replace malfunctioning parts of a slot machine, following standard procedures.- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Responds to calls for assistance; troubleshoots and resolves electrical and mechanical malfunctions.- Performs preventative maintenance on slot machines as directed.- Assists Slot supervision in the resolution of guest disputes regarding malfunctioning equipment.- Cleans slot machines and area as directed.- Diagnoses, repairs, and programs progressive signs- Diagnoses and repairs electronic components or wiring problems.- Assists in the relocation or installation of equipment.- Tests and debugs equipment functioning following maintenance work in the company of an Illinois Gaming Board representative.- Other duties as assigned.
Job ID
2021-79094
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Joliet
Job Locations US-MO-St. Louis
- Responsible for Slot Performance operation for assigned shift for the company while promoting internal and external guest development. - Maintains communication between departments, promotes guidance for teamwork, encourages employee ideas and feedback, and mentors and instructs Technicians. - Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction. - Responsible for the overall integrity of daily operations; ensures compliance with all regulatory requirements, internal controls, policies, and procedures. - Performs Technician job responsibilities throughout shift. - Presents oneself as a Credit to the Company and encourages others to do the same. - Performs all other related and compatible duties as assigned.
Job ID
2021-80257
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino St. Louis
Job Locations US-IA-Council Bluffs
- Adheres to departmental and property policies and procedures regarding guest service standards. - Performs minor maintenance on machine interiors, including such functions as clearing bill jams, replacing lights, fixing button problems, etc. - Maintains visual aesthetics of slot machines and video monitors by cleaning slot reels, glass fronts, and display signs. - Notifies slot shop personnel of any major machine malfunctions. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-80324
Position Type
Regular Full-Time
Casino Property
Ameristar Casino Hotel Council Bluffs
Job Locations US-LA-Bossier City
SUPERVISORY RESPONSIBILITY: N/A QUALIFICATIONS:   Must have the ability to obtain a Gaming License issued by the Louisiana State Police;  Knowledge of principles and processes for providing customer service;  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required -  EDUCATION AND EXPERIENCE:  High school diploma or equivalent; Training in repair of electrical and/or electronic equipment LANGUAGE AND SKILLS: Ability to read, analyze and interpret common documentation – Ability to respond to common inquiries or complaints from employees, regulatory agencies or members of the staff – Ability to write and present information to management in  a reasonable manner MATHMATICAL SKILLS:  Ability to perform normal mathematical computations in regard to the implementation of current duties.  REASONING ABILITY: Ability to define problems, collect data, establish facts and draw valid conclusions.  Ability to interpret an extensive variety of instructions and deal with several variables PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job – Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions - While performing the duties of this job, the employee is frequently required to sit while working– The employee regularly is  required to stand, walk, kneel, stoop, crawl in small spaces, reach with arms and hands and have the ability to lift at least 75 pounds. WORK ENVIRONMENT: The work environment consists of very demanding surroundings with a high noise level and smoke filled environment.  
Job ID
2021-79379
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Margaritaville Resort Casino

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