Penn National Gaming, Inc.

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Search Results Page 55 of 67

Job Locations US-MS-Biloxi
 - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of this position.- Safeguards assigned Slot assets.- Responsible for jackpot payoffs.- Performs minor repairs (i.e. load printer paper) on slot machines and notifies Slot Supervisor when technician repair is needed.- Provides customer service on the slot floor in their area.- Works with the technical department to ensure that all machines in their area are in good working order.- Reports any machine irregularity or suspicious activity to Slot Supervisor.- Ability to lift 50 lbs. throughout the shift. Must be able to stand for 7 consecutive hours.- Must be able to calculate simple math problems.- Any and all duties as assigned by your Supervisor or a member of management.
Job ID
2021-78320
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Boomtown Casino Biloxi
Job Locations US-LA-Baton Rouge
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  - Assists in watching slot play, resolves problems and promotes compliance with slot procedures and rules while insuring slot security and reporting on specific play or problems as required. - Respond to the needs of guests, and accurately handle guests’ monetary transactions; has the resiliency to deal with difficult customers. - Pay and verify jackpots on slot machines according to established procedures. - Proactively promote the myChoice card program; understand current card benefits and information and presents program to customers. - Accurately maintains and control money flow during shift with customers and employees. - Assists in training new personnel and customer booth trainees as needed. - Monitors work areas to ensure cleanliness standards are achieved and customer requests are addressed and resolved. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-80746
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
- EnthusIastIcally supports, actIvely promotes, and demonstrates superIor customer servIce In accordance wIth department and company standards and programs.� - AssIsts In watchIng slot play, resolves problems and promotes complIance wIth slot procedures and rules whIle InsurIng slot securIty and reportIng on specIfIc play or problems as requIred. - Respond to the needs of guests, and accurately handle guests� monetary transactIons; has the resIlIency to deal wIth dIffIcult customers. - Pay and verIfy jackpots on slot machInes accordIng to establIshed procedures. - ProactIvely promote the myChoIce card program; understand current card benefIts and InformatIon and presents program to customers. - Accurately maIntaIns and control money flow durIng shIft wIth customers and employees. - AssIsts In traInIng new personnel and customer booth traInees as needed. - MonItors work areas to ensure cleanlIness standards are achIeved and customer requests are addressed and resolved. - ResponsIble for ensurIng the complIance wIth all regulatory complIance wIthIn area of responsIbIlIty and reportIng potentIal Issues to management.
Job ID
2020-76932
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-LA-Lake Charles
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Provides cash handling service to casino patrons. - Pays and verifies jackpots on slot machines according to established procedures. - Promotes the Players Club card program; understands current card benefits and information and presents program to customers. - Communicates all customer service issues to key personnel. - Responsible for assigned casino funds and proper handling of funds exchanges. - Performs customer booth transactions. - Assists in training new personnel as needed. - Monitors work areas to ensure cleanliness standards are met and customer requests are addressed and resolved. - Assists patrons with general questions concerning the casino. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-80203
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Bossier City
- Actively patrols assigned sections looking for opportunities to be of service to our guests. - Sincerely greets and welcomes all guests on the slot floor. - Celebrates any win by the guests.  - Completes jackpots promptly, accurately, and with a high degree of personalized service; completes verification of paperwork for jackpot payouts.  - Maintains a good relationship with the Cage employees to help execute slot transactions. - Offers assistance to slot playing guests and explains features of the slot machine when necessary, including the ticket in/ticket out technology. - Determines machine malfunctions and identifies appropriate actions; corrects machine malfunctions (e.g. printer errors, bill validators, etc.). - Must keep, maintain the integrity of, and balance cash wallets at the end of shift. - Promotes positive guest relations through prompt, courteous and efficient service.
Job ID
2021-80528
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Margaritaville Resort Casino
Job Locations US-MO-St. Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Provides cash handling service to casino patrons.- Pays and verifies jackpots on slot machines according to established procedures.- Promotes the Players Club card program; understands current card benefits and information and presents program to customers.- Communicates all customer service issues to key personnel.- Responsible for assigned casino funds and proper handling of funds exchanges.- Performs customer booth transactions.- Assists in training new personnel as needed.- Monitors work areas to ensure cleanliness standards are met and customer requests are addressed and resolved.- Assists patrons with general questions concerning the casino.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2021-80112
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
River City Casino & Hotel
Job Locations US-LA-Baton Rouge
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  - Assists in watching slot play, resolves problems and promotes compliance with slot procedures and rules while insuring slot security and reporting on specific play or problems as required. - Respond to the needs of guests, and accurately handle guests’ monetary transactions; has the resiliency to deal with difficult customers. - Pay and verify jackpots on slot machines according to established procedures. - Proactively promote the myChoice card program; understand current card benefits and information and presents program to customers. - Accurately maintains and control money flow during shift with customers and employees. - Assists in training new personnel and customer booth trainees as needed. - Monitors work areas to ensure cleanliness standards are achieved and customer requests are addressed and resolved. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-80748
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-NM-Hobbs
SUMMARYAssists with the overall direction, financial performance, development, and operations of the Slot Department, in alignment with the goals and objectives of Zia Park Casino and in full accord with all operational and regulatory policies and procedures.  Ensures maximum guest service and satisfaction by the management of operations and staff in Slots.   ESSENTIAL DUTIES & RESPONSIBILITIES- Promote and maintain all steps in the customer service program with each patron and employee you may come in contact with - Carry out management responsibilities including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems. - Oversee Marketing Functions of the slot service hosts as required. - Oversee Casino Beverage service as required. - Must be knowledgeable of all special events and promotional activities available to guests. - Presents oneself as a Credit to the Company and encourages others to do the same. - Must work well under pressure, and meet multiple and sometimes competing deadlines. - Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and supervisors. - Adhere to all departments/company policies and procedures. - Performs all other related and compatible duties as assigned. - Supervise and develop direct reports by mentoring, coaching, and providing performance feedback; works collaboratively with them to design professional development plans that support their continuous learning. - Monitor staffing levels and assists shift managers/supervisors in making adjustments according to business levels and conditions. - Hold regularly scheduled meetings with shift managers, supervisors, and slot hosts to support company initiatives and operational goals. - Confer with the Director of Casino Operations and Slot Shift Managers regarding operational deficiencies and areas in needs of attention. - Make presentations to senior management in support or on behalf of the Director of Casino Operations; make presentations to employees and vendors, as required. - Assist the Director of Casino Operations in monitoring established cost-containment/budgetary controls. - Review financial statements and forecasts; give input and ideas on how to increase profits and cut costs in all areas of the department. - Maximize cost effectiveness by ensuring compliance with established budget, labor, and revenue benchmarks. - Assist with the development of long-term strategic planning regarding Slots; ensure delivery is consistent with the mission and business strategy. - Listen to, evaluate, and assume control of guest problems.  Resolve the issues timely in collaboration with Shift Managers, where appropriate. - Perform walk-through and visually inspect the gaming floor to ensure guest service levels are being maintained at established standards. - Ensure compliance with all applicable regulations.    SUPERVISORY RESPONSIBILITIES  - This position has supervisory responsibilities for the slot shift managers, slot supervisors, slot dual rate supervisors, slot hosts, slot technician manager, lead slot technicians and slot technicians.
Job ID
2021-79729
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Zia Park Casino Hotel Racetrack
Job Locations US-IN-Lawrenceburg
- Responsible for supervising and managing staff in the Slots department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. - Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of departmental customer service goals.  - Assists in oversight of electronic gaming device activities for adherence to established procedures on assigned shift. - Makes suggestions regarding types of materials, supplies, or tools to be used within established guidelines on assigned shift. - Shares responsibility for layouts to installations of slot machines. - Schedules preventative maintenance of slot machines. - Assists with scheduling of troubleshooting and repair of machine malfunctions and player tracking system problems. Writes correspondence needed to move, convert, or install slot-related equipment. - Assists in the repair, maintenance, and performance of all slots and related gaming equipment. - Ensures all policies, procedures, and practices are consistently followed and complies with the company’s service standards, brand attributes, policies, collective bargaining agreements, and regulatory requirements. - Carries out the development, execution, and measurement of departmental service standards for the Slot Technical team. - Maintains an open door policy and addresses all team member issues and/or concerns in a timely manner. - Performs duties in a safe manner; reports any potential safety hazards. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Responsible for staff development and training programs. - Responsible for rewards and recognition program to maximize employee engagement. - Evaluates team members within department and delivers constructive feedback to employees regarding performance. - Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs. - Manages work procedures and expedites workflow. - Provides recommendation for employee performance (disciplining, coaching, and counseling). - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-78782
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-NM-Hobbs
SUMMARY: Provide excellent guest service on paying out jackpots and handling minor slot machine malfunctions.  Serve beverages to casino guests in a prompt and friendly manner to ensure their satisfaction by providing excellent service to customers.  Assist casino customers by promoting the Mychoice reward program and its benefits through customer sign-ups.    ESSENTiAL DUTiES & RESPONSiBiLiTiES: - Promote and maintain all steps in the customer service program with each patron and employee you may come in contact with - Handle jackpot requests and transactions. - Replenish slot machine printer paper on all slot products. - Reset machines and repair minor malfunctions. - Count and verify change bank amounts. - Take orders and serve non-alcoholic drinks to customers on the casino floor. - Assist casino guests by promoting the Mychoice membership and its benefits through new card member signs ups as required. - Make phone calls to customers regarding current and future promotions and events. - Clean and maintain stations: empty ashtrays, remove trash, remove empty glasses, push in chairs, etc. - Ensures that slot machines are filled with ticket paper, so as to keep machines in constant operation. - Assist customers with questions and complaints regarding slot machines. Provide answers and explanations, and rectify problems as appropriate. - Work on special projects as assigned. - Must work well under pressure, and meet multiple and sometimes competing deadlines. - Maintains knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as property internal controls, policies and procedures. - Brings disputes and unusual guest activities to the attention of the shift manager. - Must be knowledgeable of all special events and promotional activities available to guests. - Presents oneself as a Credit to the Company and encourages others to do the same. - Must work well under pressure, and meet multiple and sometimes competing deadlines. - Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and supervisors. - Adhere to all departments/company policies and procedures. - Performs all other related and compatible duties as assigned. SUPERViSORY RESPONSiBiLiTiES   - This position has no supervisory responsibilities.
Job ID
2021-80468
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Zia Park Casino Hotel Racetrack
Job Locations US-IA-Council Bluffs
- Adhere to established departmental and property policies and procedures regarding guest service standards. - Maintain cleanliness and timeliness standards established by the property/department. - Assist in the training of department personnel. - Responsible for meeting guest’s needs or getting them in contact with the appropriate personnel for beverage service, snacks, request for comps, or capping machines. - Adhere to slot department policies and procedures. - Be responsible for the proper taxation on slot jackpots and collecting proper forms of identification from the guests. - Safeguard company assets. - Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures. - This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty - Must maintain the strictest confidence of any and all confidential and propriatary information disclosed by an Ameristar entity or by a guest of Ameristar Casinos. - Foster and maintain positive team member relations in a supportive environment and interfaces with other departments to ensure a harmonious working relationship. - Maintain a high level of professional appearance, demeanor, ethics, and image of self and subordinates. - Attend all regular departmental meetings as well as other related meetings. - Respond to reasonable guest requests or place guest in contact with appropriate person for assistance. - Assure the proper functioning of slot machines. - May sell or make change for guests. - Be familiar with the safe handling of cleaning products, equipment, and supplies. - Must be able to work flexible hours including evenings, weekends, and holidays.  
Job ID
2021-78378
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Ameristar Casino Hotel Council Bluffs
Job Locations US-IN-East Chicago
- Enhances guests' slot entertainment by creating a fun, high-energy environment through the celebration of slot wins and building players' perception of luck. - Displays attentive, upbeat, and enthusiastic behavior during each guest interaction throughout the shift. - Clearly communicates functionality of Slot Floor (i.e., ticket in/ticket out). - Responds to the guests in the correct order for service requests, including but not limited to Slot Dispatch, slot candle lights, radio, and customers while meeting or exceeding departmental service standards. - Verifies and countersigns hand-paid jackpots. - Keeps slot areas clean, secure, and well maintained. - Corrects minor machine malfunctions including coin jams, printer errors, bill validators, and slot light repairs. - Participates in slot machine upgrades and implementing new initiatives. - Adheres to regulatory, departmental, and company policies in an ethical manner including those pertaining to federal and state regulator laws and guidelines; ensures required gaming licenses are valid and up to date. - Maintains monetary and paperwork accuracy within departmental standards. - Accurately pays jackpots, performs buy-in transactions with slot players, and counts and reconciles bank/wallet at end of shift. - Actively stays informed of continually changing promotional events and services. - Maintains in-depth game knowledge and proactively explains games to customers.
Job ID
2021-79920
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-LA-Lake Charles
- Responsible for supervising staff and the overall daily management of a designated shift in the Slots department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. - Assists in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Ensures efficiency of slot machines and related gaming equipment during assigned shift. - Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures. - Effectively handles customer concerns and requests; makes final decisions regarding service recovery on assigned shift. - Works closely with manager to implement and oversee overall strategies for engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management in order to maximize profitability. - Maintains and processes all paperwork, logs, schedules, and communication pertaining to the Slots department. - Responsible for the engagement of all team members on assigned shift by addressing and managing team member feedback, suggestions, complaints, and grievances. - Responsible for the overall integrity of daily operations on assigned shift. - Understands and adheres to all bargaining unit agreements (where applicable). - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-80349
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment - Assists in the supervision of the overall slot operations- Provides guidance for teamwork- Encourages employee ideas and feedback- Counsels, guides and instructs assigned personnel in proper performance of duties- Recommends when training is needed- Promotes a fun, luck building environment with a positive and upbeat attitude- Able to actively initiate pro-active interactions with players to create and maintain customer relationships- Maintain highly trained and motivated team members; administer and adhere to all gaming rules and regulations; investigate variances, bill validator and ticket in/ticket out claims; approves and witness jackpot pay offs- Supervises all aspect of the slot floor; ensures company assets are protected at all times; perform multiple tasks; develop and maintain a rapport with slot players and handles customer concerns not resolved by subordinates; strong written and verbal communication skills; strong customer service skills
Job ID
2021-79822
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Plainridge Park Casino
Job Locations US-MS-Vicksburg
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Provides cash handling service to casino patrons. - Responsible for assigned casino funds and proper handling of funds exchanges. - Responds to service lights on slot machines, service calls from Dispatch, and helps all guests needing change or other assistance. - Responsible for working Dispatch as needed and following all Dispatch procedures. - Notifies appropriate staff members to render assistance outside the scope of established responsibilities. - Ensures that slot machines are operating properly, and all procedures are executed according to company policy. - Performs minor slot machine repairs not requiring a Slot Technician. - Assists patrons with general questions concerning the casino. - Complies with all company and departmental policies, procedures, and internal controls. - Provides representation of department in specific project and company meetings. - Maintains property cleanliness by picking up any trash or glassware according to established procedures. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-79140
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Ameristar Casino Hotel Vicksburg
Job Locations US-MS-Vicksburg
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Provides cash handling service to casino patrons. - Responsible for assigned casino funds and proper handling of funds exchanges. - Responds to service lights on slot machines, service calls from Dispatch, and helps all guests needing change or other assistance. - Responsible for working Dispatch as needed and following all Dispatch procedures. - Notifies appropriate staff members to render assistance outside the scope of established responsibilities. - Ensures that slot machines are operating properly, and all procedures are executed according to company policy. - Performs minor slot machine repairs not requiring a Slot Technician. - Assists patrons with general questions concerning the casino. - Complies with all company and departmental policies, procedures, and internal controls. - Provides representation of department in specific project and company meetings. - Maintains property cleanliness by picking up any trash or glassware according to established procedures. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-77757
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Ameristar Casino Hotel Vicksburg
Job Locations US-MO-St. Louis
- Adheres to established departmental and property policies and procedures regarding guest service standards. - Responsible for the repair, maintenance, and general operating condition of slot machines. - Diagnoses and repairs mechanical and electronic slot machine malfunctions with minimal guidance or assistance. - Replaces parts and circuit boards which have caused malfunctions; may repair some circuit boards, with assistance. - Utilizes shop machines to fabricate standard or routine parts. - Maintains moderate skill levels in mechanical and electronic functions, with possible advanced skills in either. - Responsible for the machine initial fills. - Assists in jackpot payouts and the verification process. - Responsible for the inspection, installation, and removal of slot machines. - Maintains player-tracking system and EZ Pay equipment. - Responsible for troubleshooting system-related problems. - Responsible for completing all regulatory and company operational logs/forms correctly (e.g., slot machine meter logs, parts logs, conversion forms, etc.). - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-80511
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
River City Casino & Hotel
Job Locations US-IL-Alton
- Responsible for supervising and managing staff in the Slots department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Assists in oversight of electronic gaming device activities for adherence to established procedures on assigned shift.- Makes suggestions regarding types of materials, supplies, or tools to be used within established guidelines on assigned shift.- Shares responsibility for layouts to installations of slot machines.- Schedules preventative maintenance of slot machines.- Assist with scheduling of troubleshooting and repair of machine malfunctions and player tracking system problems. Writes correspondence needed to move, convert, or install slot related equipment.- Assists in the repair, maintenance and performance of all slots and related gaming equipment.- Ensure all policies, procedures and practices are consistently followed and comply with the company’s service standards, brand attributes, policies, collective bargaining agreements and regulatory requirements.- Carries out the development, execution and measurement of departmental service standards for the Slot Technical team.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-80571
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Argosy Casino Alton
Job Locations US-MS-Vicksburg
- Adheres to establIshed departmental and property polIcIes and procedures regardIng guest servIce standards. - ResponsIble for the repaIr, maIntenance, and general operatIng condItIon of slot machInes. - DIagnoses and repaIrs mechanIcal and electronIc slot machIne malfunctIons wIth mInImal guIdance or assIstance. - Replaces parts and cIrcuIt boards whIch have caused malfunctIons; may repaIr some cIrcuIt boards, wIth assIstance. - UtIlIzes shop machInes to fabrIcate standard or routIne parts. - MaIntaIns moderate skIll levels In mechanIcal and electronIc functIons, wIth possIble advanced skIlls In eIther. - ResponsIble for the machIne InItIal fIlls. - AssIsts In jackpot payouts and the verIfIcatIon process. - ResponsIble for the InspectIon, InstallatIon, and removal of slot machInes. - MaIntaIns player-trackIng system and EZ Pay equIpment. - ResponsIble for troubleshootIng system-related problems. - ResponsIble for completIng all regulatory and company operatIonal logs/forms correctly (e.g. slot machIne meter logs, parts logs, conversIon forms, etc.). - Performs all other related and compatIble dutIes as assIgned. - MaIntaIns strIct confIdentIalIty In all company matters.
Job ID
2020-76177
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Ameristar Casino Hotel Vicksburg
Job Locations US-IL-Aurora
- ResponsIble for provIdIng guIdance and daIly supervIsIon to staff In the department. Supports and admInIsters operatIonal goals and monItors achIevements of performance and profIt objectIves. - Adheres to schedulIng and coordInates wIth manager regardIng any concerns, wIth attentIon to guest satIsfactIon. - ResponsIble for supportIng complIance to departmental budgets. - EnthusIastIcally supports, actIvely promotes, and demonstrates superIor customer servIce In accordance wIth departmental and company standards and programs.� Ensures customer servIce standards are followed by all team members and addresses Issues as they arIse.� - MonItors electronIc gamIng devIce actIvItIes for adherence to establIshed procedures. - AssIsts wIth servIce calls In accordance wIth establIshed procedures. - NotIfIes manager If any technIcal Issues arIse that cannot be repaIred, and when materIals need to be ordered. - AssIsts wIth determInatIons regardIng types of materIals, supplIes, or tools to be used wIthIn establIshed guIdelInes. - AssIsts In layouts to InstallatIons of slot machInes. - AssIsts In preventatIve maIntenance of slot machInes. - Manages work procedures and expedItes workflow. - ProvIdes coachIng and counselIng to team members. - Troubleshoots and repaIrs machIne malfunctIons and player trackIng system problems. Completes correspondence needed to move, convert, or Install slot-related equIpment. - ResponsIble for ensurIng regulatory complIance wIthIn area of authorIty and reportIng potentIal Issues to management. - MaIntaIns strIct confIdentIalIty In all departmental and company matters.
Job ID
2020-77033
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Aurora

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