Penn National Gaming, Inc.

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Search Results Page 51 of 72

Job Locations US-PA-Grantville
- Responsible for cleaning and maintenance of beverage stations and beverage equipment in accordance with Pennsylvania Department of Health Standards and Hollywood Casino standards in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.  - Responsible for cleaning of beverage areas in assigned restaurant bar stations and service bar stations. - Provide and replenish beverage stock and supplies. - Remove empty bottles and trash. - Prepare necessary fruit for use as garnishes. - Responsible for receiving, issuing, and keeping necessary records of liquor supplies. - Serve as backup for Bartender when necessary. - Promote outstanding guest service on a continual basis. - Responsible for maintaining a regular and consistent attendance record. - Participate as a team member with all servers, venue hosts, supervisors, and kitchen staff in maintaining a smooth and efficient operation.
Job ID
2021-82103
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Responsible for cleaning and maintenance of beverage stations and beverage equipment in accordance with Pennsylvania Department of Health Standards and Hollywood Casino standards in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.  - Responsible for cleaning of beverage areas in assigned restaurant bar stations and service bar stations. - Provide and replenish beverage stock and supplies. - Remove empty bottles and trash. - Prepare necessary fruit for use as garnishes. - Responsible for receiving, issuing, and keeping necessary records of liquor supplies. - Serve as backup for Bartender when necessary. - Promote outstanding guest service on a continual basis. - Responsible for maintaining a regular and consistent attendance record. - Participate as a team member with all servers, venue hosts, supervisors, and kitchen staff in maintaining a smooth and efficient operation.
Job ID
2021-78570
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-IN-Lawrenceburg
- Prepares to open Table Games drop boxes; empties money, clears and resets box. - Sorts money from Table Games and money/TiTO tickets from Slot drop by denomination. - Sorts money/TiTO tickets from Ticket Redemption Center Kiosks by denomination. - Operates currency counters and related equipment. - Verifies totals with others team members. - Counts each denomination.  Records Counts on worksheet and verifies with second Processing Room Attendant.  Third Attendant counts money again and verifies with Casino Accounting. - Verifies grand total with Casino Accounting (if third Attendant). - This position is in a locked room and team members wear pocketless jumpsuits. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Job ID
2021-80172
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-PA-Philadelphia
 Role and Responsibilities:- Work with Senior Manager to establish a well-researched, long-term vision for core aspects of the Casino platform including game integrations, dynamic features, cross-sell between Casino and Sportsbook user experiences, unity across multiple Penn Interactive product lines, etc. - Become a subject matter expert on all existing Casino features- Understand our user wants and needs through research, persona development, and user testing - Study the competitive landscape to understand industry best practices and areas for improvement - Identify and manage the implementation of new, innovative features that challenge the status quo, like VIP-focused gaming opportunities, personalization, etc.- Develop well-defined and detailed product requirements and create Product Feature Specifications - Work cross-functionally with the UI/UX and Engineering teams to ensure successful execution of our launch roadmap and strategy- Write user stories and prioritize backlogs based on the Casino roadmap - Work closely with the Compliance team to ensure new and existing features are regulatory compliant for each new jurisdiction - Collaborate across multiple departments including Marketing, Operations, and Customer Support
Job ID
2021-82165
Position Type
Regular Full-Time
Category
Interactive Gaming & Product/Project Management
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
Role and Responsibilities:- Work with Senior Manager to establish a well-researched, long-term vision for core aspects of the Sportsbook platform including bet offers and display, enhancements to the homepage and event pages, etc. - Become a subject matter expert on all existing Sportsbook features- Understand our user wants and needs through research, persona development, and user testing - Study the competitive landscape to understand industry best practices and areas for improvement - Identify and manage the implementation of new, innovative features that challenge the status quo, like embedded video, alternate deposit methods, and additional ways to bring Barstool content into the Sportsbook platform - Develop well-defined and detailed product requirements and create Product Feature Specifications - Work cross-functionally with the UI/UX and Engineering teams to ensure successful execution of our launch roadmap and strategy- Write user stories and prioritize backlogs based on the Sportsbook roadmap - Work closely with the Compliance team to ensure new and existing features are regulatory compliant for each new jurisdiction - Collaborate across multiple departments including Marketing, Operations, and Customer Support
Job ID
2021-82166
Position Type
Regular Full-Time
Category
Interactive Gaming & Product/Project Management
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia | US-NV-Las Vegas
- Develops the product vision to create an unrivaled customer experience on all Penn digital products.- Responsible for the overall product development process.- Develops and coordinates internal digital marketing launch plans between Marketing and IT.- Responsible for gathering product requirements. Partners with IT to define the product and stakeholders.- Pioneers user experience within Company’s products.- Authors and develops user stories. - Responsible for ongoing testing, analysis and optimization of digital distribution channels to drive higher performance, including but not limited to feature tests or assessing feedback from digital strategy.- Develops marketing requirements/backlog for app and website enhancements. - Develops and manages marketing requirements/backlog for marketing tools for the following:- Advertising studio- Digital analytics - Partners with internal stakeholders to build requirements to implement comprehensive hotel revenue pixel tracking.- Manages business requirements for future iterative app development. Makes improvements as needed.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Director.- Maintains strict confidentiality in all departmental and company matters
Job ID
2020-76768
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-WV-Charles Town
- $1,500 Sign On Bonus  Starting Rate: $9.00- Internal applicants are not eligible for sign on bonus ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. - Sells admission tickets and racing programs to patrons.
Job ID
2021-81800
Position Type
Regular Full-Time
Category
Racing Operations
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-ME-Bangor
$1,000 Sign on Bonus!  Wages Starting Higher Than Minimum! - Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas - Vacuums carpet, sweeps and mops tile floors, cleans any spills that occur - Cleans any bio hazardous materials when it occurs - Removes trash from the trash container and places into the dumpsters - Familiar with the proper use of chemicals and equipment - Must be able to stand and work in a noisy, smoke filled environment without restrictions for up to eight hours per day- Responsible for providing exceptional ACES Customer Service to all guests
Job ID
2021-80307
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Casino Bangor
Job Locations US-MO-Riverside
- Provide stellar customer service. - Greet and welcome guests, assign seating, and escort guests to their table.- Follow company procedures for seating guests including understanding and following station charts and maintaining customer flow.- Inform guests of menu items, specials offered, and marketing promotion information as requested.- Complete sales to customers including taking money in payment of sales, counting appropriate change, appropriate handling of cash payments, properly processing comps, and appropriate accounting for cash, credit, and comp receipts as needed.- Assist servers and bussers in maintaining dining areas including taking orders, delivery and bussing as necessary for the efficient operation of business.- Respond to telephone inquiries including making reservations and taking messages as needed.- Respond to “to go” orders including packaging orders, collection of payment, and delivery to guests.- Attend all departmental and company training programs or meetings as directed.- Compile information, complete and submit reports as needed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter. - Meet department uniform, appearance and grooming requirements.- Any reasonably requested job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.
Job ID
2021-78726
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Argosy Casino Hotel & Spa Riverside
Job Locations US-MO-Riverside
SUMMARYThis position will be responsible for providing food and service to all guests in the 99 Hops House venue. The ideal candidate will possess significant knowledge of beer and experience in serving craft beer. This is a non-supervisory position. ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide stellar customer service.- Promptly and appropriately greet guests arriving at table.- Verbally interact with guests creating a fun and exciting atmosphere.- Provide information to guests as needed such as beverage or food selections available.- Promptly and accurately take beverage and food orders.- Properly and promptly transmit orders to the culinary staff for preparation.- Properly serve food items to restaurant guests.- Properly remove items and dishes from tables as needed.- Offer or present dessert selections to guests and serve items ordered.- Refresh and replenish beverages including water and coffee.- Prepare checks and present to guests.- Complete sales to customers including taking money, counting back the appropriate amount of change, correctly processing and validating comps, appropriate operation of cash register, cash bag, or bank, and proper use of Micros system.- Complete tasks to prepare for business including tasks such as wiping down station, straightening and polishing flatware, wiping down and polishing stemware, refilling condiments, wiping chairs, and checking linens.- Complete tasks for closing including tasks such as resetting a station for the next shift and completing assigned side work.- Follow appropriate food handling procedures to ensure safe, quality products.- Complete deposits at the end of each shift as required.- Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing all work areas.- Perform tasks to ensure an attractive patron dining area associated with the pub venue including removal of trash and debris from tables and cleaning tables and chairs.- Ensure supplies and products are stocked as needed.- Attend all departmental and company training programs or meetings as directed.- Compile information, complete and submit reports as needed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris, and litter. - Meet department uniform, appearance, and grooming requirements.- Any reasonably requested job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.
Job ID
2020-75473
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Argosy Casino Hotel & Spa Riverside
Job Locations US-PA-Grantville
- Perform to exceptional high standards the cleaning duties in public and back of house areas, as assigned, in order to achieve the cleanest, most comfortable experience for our guest and fellow staff, in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.  - Sweep and vacuum carpets and floors.- Mop floors. - Dust and polish fixtures, furniture, and flooring. - Clean windows and doors. - Wash and wipe down of stairwells, base boards, walls, waste cans, and other items as assigned. - Remove trash cans and debris. - Responsible for prompt attention to cleaning up spills or accidents or debris. - Conduct all guest and staff interactions in a pleasant and helpful manner and be knowledgeable of and forthright with information about our property and services. - Maintain a clean working area at all times and ensure that equipment and work materials are not left in an unsafe or unsightly manner.
Job ID
2021-78067
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Sweep and vacuum carpets and floors. Mop floors. Dust and polish fixtures, furniture and flooring. Clean windows and doors. Wash and wipe down of stairwells, base boards, walls, waste cans and other items as assigned. Remove trash cans and debris. Prompt attention to cleaning up spills or accidents or debris. Conduct all guest and staff interactions in a pleasant and helpful manner and be knowledgeable of and forthright with information about our property and services. Maintain a clean working area at all times and ensure that equipment and work materials are not left in an unsafe or unsightly manner. Essential Duties Relative to Performance Review: Provide professional representation at internal and external meetings and events. Demonstrate abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics. Ensure interactions with internal and external guests follow the guidelines of the customer service program. Adhere to all Corporate and local policies, procedures, and operating guidelines.
Job ID
2021-81088
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Ensure all public areas are cleaned and maintained on the night shift.   - Ensure employee and patron satisfaction is achieved through teamwork.   - Perform to exceptional high standards the cleaning duties in public and back of the house areas, as assigned, in order to achieve the cleanest, comfortable experience for our guests and fellow staff, in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Perform general cleaning duties in public areas of the Casino Facility. Areas may also include Casino gaming floor, banquet rooms, restaurants, retail shops, elevators, escalators, and back-of-house employee locations (e.g., locker rooms, administrative offices, etc.). - Carpet cleaning in halls and corridors, unobstructed, and obstructed spaces by cleaning edges, spot cleaning, and shampooing with specialized equipment, as directed.  - Clean hard floor surfaces in halls and corridors, unobstructed, and obstructed spaces by dust mopping, wet mopping and rinsing, using equipment as directed.  - Perform dusting and polishing duties on slot machines, artwork, pictures, walls, columns, stairwells, baseboards, waste cans, furniture, and fixtures to the highest established standards.  - Perform cleaning duties on windows and doors while utilizing tools to achieve established high standards.  - Remove all trash and debris; clean all trash cans in assigned zone areas.  - Prompt attention to cleaning up spills or accidents or debris.  - Conduct all guest and staff interactions in a pleasant and helpful manner and be knowledgeable of and fortHRight with information about our property and services.  - Maintain a clean working area at all times and ensure that equipment and work materials are not left in an unsafe or unsightly manner.
Job ID
2021-82241
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Ensure all public areas are cleaned and maintained on the night shift.  - Ensure employee and patron satisfaction is achieved through teamwork.  - Perform to exceptional high standards the cleaning duties in public and back of the house areas, as assigned, in order to achieve the cleanest, comfortable experience for our guests and fellow staff, in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.- Perform general cleaning duties in public areas of the Casino Facility. Areas may also include Casino gaming floor, banquet rooms, restaurants, retail shops, elevators, escalators, and back-of-house employee locations (e.g., locker rooms, administrative offices, etc.).- Carpet cleaning in halls and corridors, unobstructed, and obstructed spaces by cleaning edges, spot cleaning, and shampooing with specialized equipment, as directed. - Clean hard floor surfaces in halls and corridors, unobstructed, and obstructed spaces by dust mopping, wet mopping and rinsing, using equipment as directed. - Perform dusting and polishing duties on slot machines, artwork, pictures, walls, columns, stairwells, baseboards, waste cans, furniture, and fixtures to the highest established standards. - Perform cleaning duties on windows and doors while utilizing tools to achieve established high standards. - Remove all trash and debris; clean all trash cans in assigned zone areas. - Prompt attention to cleaning up spills or accidents or debris. - Conduct all guest and staff interactions in a pleasant and helpful manner and be knowledgeable of and forthright with information about our property and services. - Maintain a clean working area at all times and ensure that equipment and work materials are not left in an unsafe or unsightly manner.
Job ID
2020-74869
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Must be able to perform efficiently and accurately in a high-volume venue. - Must possess extensive bartending background and updated knowledge on current cocktails. - Responsible for beverage service for guests or beverage/food servers in the assigned venue. - Greets guests warmly and promptly with eye contact and enthusiasm per our "Red Capret Customer Service" guidelines while providing quick and efficient service. - Establish rapport with guests and create a friendly and fun atmosphere in order to assist in reaching profitability, guest satisfaction, workforce, strength, and compliance goals. - Establish a pleasant rapport with internal and external guests. - Knowledge of and strict adherence to PLCB and RG standards. - Thorough knowledge of alcoholic and non-alcoholic beverages and their proper preparation, and ongoing knowledge of new drink trends. - Responsible for mixing and serving beverages directly to bar patrons as well as in a service station capacity to beverage/food servers as venue requires. - Accurate and efficient use of POS system. - Track usage and inventory and order stock to maintain established pars. - Maintain awareness of guest alcohol intake following RAMP guidelines. - Keep work area neat and clean in accordance with all PA Department of Health standards. - At end of shift restock station for start of next shift. - Maintain well-groomed appearance in accordance with Food & Beverage Grooming Standards at all times. - Participate as a team member with all servers, barbacks, and any other casino personnel to ensure efficient operations. - Declare tips through time and attendance system at the end of each shift.
Job ID
2021-82097
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Must be able to perform efficiently and accurately in a high-volume venue. - Must possess extensive bartending background and updated knowledge on current cocktails. - Responsible for beverage service for guests or beverage/food servers in the assigned venue. - Greets guests warmly and promptly with eye contact and enthusiasm per our "Red Capret Customer Service" guidelines while providing quick and efficient service. - Establish rapport with guests and create a friendly and fun atmosphere in order to assist in reaching profitability, guest satisfaction, workforce, strength, and compliance goals. - Establish a pleasant rapport with internal and external guests. - Knowledge of and strict adherence to PLCB and RG standards. - Thorough knowledge of alcoholic and non-alcoholic beverages and their proper preparation, and ongoing knowledge of new drink trends. - Responsible for mixing and serving beverages directly to bar patrons as well as in a service station capacity to beverage/food servers as venue requires. - Accurate and efficient use of POS system. - Track usage and inventory and order stock to maintain established pars. - Maintain awareness of guest alcohol intake following RAMP guidelines. - Keep work area neat and clean in accordance with all PA Department of Health standards. - At end of shift restock station for start of next shift. - Maintain well-groomed appearance in accordance with Food & Beverage Grooming Standards at all times. - Participate as a team member with all servers, barbacks, and any other casino personnel to ensure efficient operations. - Declare tips through time and attendance system at the end of each shift.
Job ID
2021-82098
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-IL-Aurora | US-IL-Joliet
The following and other duties may be assigned as necessary:  - Responsible for supervising and managing staff in the Purchasing department.  Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving deadlines. - Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Manages the procurement and deliveries of materials, supplies, and equipment for one casino within the brand. - Responsible for monitoring and supporting the Property’s diversity spend initiatives. - Procurement and expediting of all material supplies, equipment and services across state and at properties. - Monitors results of department/function through inspection, evaluation and analysis. Makes changes if necessary to achieve end result. - Ensures all vendors comply with licensing requirements for appropriate regulatory bodies.  - Ensures that the procurement process is operating in an effective manner to ensure the optimum benefit as it relates to the bidding process, terms of contract and negotiations with vendors, while maintaining compliance with state regulations and internal controls. - Recommends substitutions for appropriate considerations/requests and analyzes quotes from vendors for unusual items. - Negotiates with vendors for good and services, negotiates the best possible price and service guarantee. - Develops new supply source where vendors are inadequate. - Audits blanket purchase orders and releases against blanket requisitions. - Purchases items and services on an advanced level. - Identifies and implements economic savings and synergies across properties as appropriate. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.     - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.  - Maintains strict confidentiality in all departmental and company matters. 
Job ID
2021-81157
Position Type
Regular Full-Time
Category
Procurement & Warehouse
Casino Property
Hollywood Casino Aurora
Job Locations US-WV-Charles Town
- Starting rate: $15.00 per hour and $1,500.00 Sign-on Bonus Eligible- Internal applicants are not eligible for Sign-on Bonus- Benefits: Medical and other benefits, PTO (paid time off), Team Member discounts, Tuition Reimbursement, opportunity for growth and MORE!- Must assist with all morning work in Racing Secretary’s office.  This work includes; rider changes, producing the next day’s program, getting entries filled, and getting the overnight accurately completed and distributed for the following race day.- Must act, at times as Placing Judge. These duties include observing races from start to finish and correctly determining the final outcome using a viper computer system and photo finish systems as tools. - Must act, at times as Paddock Judge. These duties include observing the horses in the paddock prior to the running of a race, to ensure the horses are wearing the proper equipment for racing; also ensures a responsible trainer or groom is in the paddock to saddle the horse and prepare it for the race. The Paddock Judge is also involved in seeing that a published workout is in the program or announced if not available by press time.  Paddock Judge also works with trainers in schooling horses to ensure their removal from the Paddock Judge’s list.- Must act, at times as Identifier. These duties include being responsible for foal papers, Coggins test results, and tattoos insuring the correct horse is running in any given race.  The Identifier goes to the paddock at race time and checks each horse’s tattoo.  The Identifier is also responsible for tracking changes to ownership and with regard to trainers. - Must act, at times as Claim Clerk. These duties include verifying the person making the claim is in good standing with the License Clerk and Bookkeeping offices.  Once the claim is verified the Claims Clerk ensures the appropriate person receives the claim slip. In the event there are more than one claim, the Claims Clerk makes sure each parties has a fair chance at the claim. - Must act, at times as Clerk of Scales.  These duties include tracking rider changes and scratches with respect to a live racing program, maintaining apprentice jockey certificates, overseeing the weigh-out and weigh-in of jockeys racing and reporting all changes to the appropriate parties.- Must gain a thorough knowledge and understanding of the West Virginia rules of Racing.- Must have outstanding customer services skills. - You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests.  This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.
Job ID
2021-80627
Position Type
Regular Full-Time
Category
Racing Operations
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-OH-Youngstown
- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages customers through weekly telemarketing and in person contact on the gaming floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Proactively seeks out new business on gaming floor, introducing the benefits of and soliciting enrollment for the Rewards program. - Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Devotes significant time being visible and available on the gaming floor in order to meet and greet guests during individual visits as well during special events. - Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.- Utilizes telemarketing, correspondence, referrals, email and events to solicit and grow existing business.- Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Attends and aids in the coordination of special events.Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks.  Completes all Sales Force task requirements in a timely manner.  Reviews all monthly metrics with Manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for variety levels of players.- Monitors patron activity and profitability of all assigned players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Provides professional representation on behalf of the Company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-78267
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Gaming at Mahoning Valley Race Course
Job Locations US-IL-Alton
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Job ID
2021-81783
Position Type
Regular Part-Time
Casino Property
Argosy Casino Alton

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