Penn National Gaming, Inc.

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Job Locations US-NV-Henderson
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for supervising and managing staff in the Banquet Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to Director.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Assists clients with any problems or special requests to ensure the best personal service to meet guests' needs.- Ensure that banquet equipment is in proper operational condition and is cleaned on a regular basis while you keep all banquet facilities are cleaned, vacuumed and properly stocked according to anticipated business volume.- Record deposits, forward checks to Accounting and coordinate billing and credit approval for Banquet clients.- Responsible for promoting, planning, coordinating, and supervising the execution of all event functions ensuring a top-notch dining experience. - Responsible for meeting and exceeding the monthly and annual revenue targets by generating brand-new and repeat business through referrals, telephone solicitation, direct mail, outside sales calls, networking and other community marketing techniques.- Oversees scheduling, breaks, floor plans, training, evaluating, counseling team members on assigned shifts.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Director Banquets & Catering. - Maintains strict confidentiality in all departmental and company matters.SUPERVISORY RESPONSIBILITIES                                                    - Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. - Determines work procedures and expedites workflow.- Responsible for employee performance (disciplining, coaching, counseling).
Job ID
2021-81291
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
M Resort
Job Locations US-WV-Charles Town
The following and other duties may be assigned as necessary: - Responsible for supervising and managing staff in the Banquet/Catering Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Records all Banquet Event Orders in the Delphi event management system. - Assists clients with any problems or special requests to ensure the best personal service to meet guests' needs.- Ensure that banquet/catering equipment is in proper operational condition and is cleaned on a regular basis while you keep all banquet/catering facilities are cleaned, vacuumed and properly stocked according to anticipated business volume.- Record deposits, forward checks to Accounting and coordinate billing and credit approval for Banquet/Catering clients.- Responsible for promoting, planning, coordinating, and supervising the execution of all event functions ensuring a top-notch dining experience. - Responsible for meeting and exceeding the monthly and annual revenue targets by generating brand-new and repeat business through referrals, telephone solicitation, direct mail, outside sales calls, networking and other community marketing techniques.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Assists in other areas of Food and Beverage as needed. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-81274
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-MO-Riverside
- ProvIdes fast, frIendly, professIonal servIce to casIno guests, beverage servers and bartenders - MonItors guest consumptIon of alcohol and Intervenes as needed accordIng to guIdelInes - Serves as ambassador of goodwIll whIle workIng and at customer and publIc relatIons functIons - Promotes casIno events and programs - ProvIdes personalIzed servIce and uses guest name - Resolves servIce problems accordIng to guIdelInes - ProvIdes fast, frIendly, professIonal servIce to casIno guests, beverage servers and bartenders - Works well wIth others, especIally beverage servers, bartenders, other barbacks, beverage supervIsors, and casIno supervIsors - MaIntaIns par levels of operatIng supplIes and equIpment for each bar obtaInIng replacement stock from warehouse Inventory In accordance wIth procedure - Places lIquors, fruIts, glassware, lInen, sIlverware, paper supplIes and sundrIes In theIr desIgnated places followIng establIshed storage guIdelInes and safety procedures - Replaces empty draught beer kegs as may be requIred - SlIces and pIts fruIt, and fIlls Ice bIns wIth crushed or cubed Ice from desIgnated Ice machInes - Operates and maIntaIns all equIpment and utensIls as requIred In accordance wIth establIshed guIdelInes and safety procedures´┐Ż - Removes and properly dIsposes of all debrIs accumulated at the bar In accordance wIth department procedures - WIpes counter areas, sInks and floors as requIred to maIntaIn a clean and safe work statIon - MaIntaIns cleanlIness of desIgnated areas as dIrected In accordance wIth establIshed health and safety standards
Job ID
2020-76894
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Argosy Casino Hotel & Spa Riverside
Job Locations US-WV-Charles Town
- $1500.00 SIGN ON BONUS  $10.00 HOUR- INTERNALS ARE NOT ELIGIBLE FOR SIGN ON BONUS- Open Interviews: Thursdays 3p-6p at the Casino! - Schedule: TBD- Benefits: Medical and other benefits, PTO (paid time off), Team Member discounts, Tuition Reimbursement, opportunity for growth and MORE!- Responsible for ensuring a consistent flow of services to guests and cocktail servers by assisting bartenders with their job functions.- Ensures that dirty ashtrays and used glassware are removed from bar tops, and that bar area and floors are clean.- Clears and wipes down tables in any lounge area absent of a cocktail server.- Maintains a clean work environment in accordance with Health Department standards.- Checks glass washers for proper chemicals.- Maintains par stock levels by placing orders for all bar supplies.- Receives and delivers products to appropriate outlet and stocks according to specifications.- Stocks and re-stocks bars throughout shift with all bar supplies, bar glasses, and ice as required.- Stocks server wells according to specifications with all products and supplies required.- Cuts fruit to specification and prepares all condiment caddies. - Collects all excess glasses from bars and restocks them in their appropriate outlet according to specification, along with retrieving bar glasses from dish areas. - Replaces and rotates draught beer kegs, liquor, and soda bag-in-boxes as required.- When assisting bartender with orders, makes eye contact, offers a greeting, and ends the interaction in a courteous way. - Continuously monitors bar to ensure that all guests are receiving beverage service in a timely manner. - Provides guests with property information, promotions, programs, and attractions.- Maintains a professional and neat appearance at all times.- Adheress to all departmental and company policies and procedures, and regulatory, state, and federal laws.
Job ID
2021-80418
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-MS-Robinsonville
- Provides fast, friendly, professional service to casino guests, beverage servers and bartenders- Monitors guest consumption of alcohol and Intervenes as needed according to guidelines- Promotes casino events and programs- Provides personalized service and uses guest name- Resolves service problems according to guidelines- Works well with others, especially beverage servers, bartenders, other barbacks, beverage supervisors, and casino supervisors- Maintains par levels of operating supplies and equipment for each bar obtaining replacement stock from warehouse Inventory In accordance with procedure- Places liquors, fruits, glassware, linen, silverware, paper supplies and sundries In their designated places following established storage guidelines and safety procedures- Replaces empty draught beer kegs as may be required- Slices and pits fruit, and fills Ice bins with crushed or cubed Ice from designated Ice machines- Operates and maintains all equipment and utensils as required In accordance with established guidelines and safety procedures- Removes and properly disposes of all debris accumulated at the bar In accordance wIth department procedures- Wipes counter areas, sinks and floors as required to maintain a clean and safe work station- Maintains cleanliness of designated areas as directed In accordance with established health and safety standards
Job ID
2021-81321
Position Type
Regular Full-Time
Casino Property
1st Jackpot Casino Tunica
Job Locations US-MS-Vicksburg
- Provides fast, friendly, professional, and responsive customer service. - Adheres to established department and property policies and procedures regarding guest service standards. - Sets up bars for operation; cuts fruit; stocks ice; empties garbage. - Supports bartender needs; ices drink glasses and pours non-alcoholic drinks as needed. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe workstation.  - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.  - Maintains par stock levels and orders bar supplies as necessary; delivers orders. - Maintains equipment as required in accordance with established guidelines and safety procedures; reports any maintenance problems to manager. - Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures; sorts bottles and corrugated cardboard for recycling.  - Resolves service issues according to established guidelines. - Maintains strict confidentiality in all company matters.
Job ID
2021-79748
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Ameristar Casino Hotel Vicksburg
Job Locations US-KS-Kansas City
Hollywood Casino at Kansas Speedway is currently looking for a Barback to join our team.   ESSENTiAL DUTiES AND RESPONSiBiLiTiES - Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members. - Monitor guest consumption of alcohol and intervenes as needed according to guidelines. - Maintain par levels of operating supplies and equipment for each bar obtaining replacement stock from warehouse inventory. - Place liquor, fruit, and bar supplies in their designated places following established storage guidelines and safety procedures. - Replace empty beer kegs. - Ensure that garnish items are adequately prepared and stocked. - Fills ice bins with crushed or cubed ice from designated ice machines. - Operate and maintain all equipment and utensils as required in accordance with established guidelines and safety procedures. - Remove and properly dispose of debris accumulated at the bar in accordance with department procedures. - Clean counter areas, sinks and floors as required to maintain a clean and safe work station. - Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter. - Meet department uniform, appearance and grooming requirements. This includes purchasing and wearing slip resistant safety shoes when performing all job duties. - Must adhere to regulatory, department and company policies. - Perform other job related and compatible duties as assigned
Job ID
2021-81460
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-OH-Toledo
- ProvIdIng fast, frIendly, professIonal servIce to casIno guests, beverage servers and bartenders - MonItorIng guest consumptIon of alcohol and Intervenes as needed accordIng to guIdelInes - ServIng as ambassador of goodwIll whIle workIng and at customer and publIc relatIons functIons - PromotIng casIno events and programs - ProvIdIng personalIzed servIce and uses guest name - ResolvIng servIce problems accordIng to guIdelInes - ProvIdIng fast, frIendly, professIonal servIce to casIno guests, beverage servers and bartenders - WorkIng well wIth others, especIally beverage servers, bartenders, other barbacks, beverage supervIsors, and casIno supervIsors - MaIntaInIng par levels of operatIng supplIes and equIpment for each bar obtaInIng replacement stock from warehouse Inventory In accordance wIth procedure - PlacIng lIquors, fruIts, glassware, lInen, sIlverware, paper supplIes and sundrIes In theIr desIgnated places followIng establIshed storage guIdelInes and safety procedures - ReplacIng empty draught beer kegs as may be requIred - SlIcIng and pIttIng fruIt, and fIlls Ice bIns wIth crushed or cubed Ice from desIgnated Ice machInes - OperatIng and maIntaInIng all equIpment and utensIls as requIred In accordance wIth establIshed guIdelInes and safety procedures´┐Ż - RemovIng and properly dIsposes of all debrIs accumulated at the bar In accordance wIth department procedures - WIpIng counter areas, sInks and floors as requIred to maIntaIn a clean and safe work statIon - MaIntaInIng cleanlIness of desIgnated areas as dIrected In accordance wIth establIshed health and safety standards
Job ID
2020-76858
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Toledo
Job Locations US-LA-Bossier City
- interacts with beverage servers and guests in a friendly and enthusiastic manner. - Checks liquor cabinets and cooler for stock pars. Accurately fills out par lists for supervisors’ input. - Keeps bar and surrounding work area clean, organized, well-stocked, and presentable. - Acts as an ambassador to the Resort through engaging and gregarious personality. - interacts with employees and guests in professional and consistent manner to solicit feedback on operations and execution of service delivery. - Completes related job duties assigned by Supervisor. - Ensures that outlet is maintained and clean during all periods of operation.
Job ID
2021-81788
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
- interacts with beverage servers and guests in a friendly and enthusiastic manner. - Checks liquor cabinets and cooler for stock pars. Accurately fills out par lists for supervisors’ input. - Keeps bar and surrounding work area clean, organized, well-stocked, and presentable. - Acts as an ambassador to the Resort through engaging and gregarious personality. - interacts with employees and guests in professional and consistent manner to solicit feedback on operations and execution of service delivery. - Completes related job duties assigned by Supervisor. - Ensures that outlet is maintained and clean during all periods of operation.
Job ID
2021-81081
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Margaritaville Resort Casino
Job Locations US-PA-Washington
- Provides fast, friendly, professional, and responsive customer service. - Adheres to established department and property policies and procedures regarding guest service standards. - Sets up bars for operation; cuts fruit; stocks ice; empties garbage. - Supports bartender needs; ices drink glasses and pours non-alcoholic drinks as needed. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station.  - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.  - Maintains par stock levels and orders bar supplies as necessary; delivers orders. - Maintains equipment as required in accordance with established guidelines and safety procedures; reports any maintenance problems to manager. - Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures; sorts bottles and corrugated cardboard for recycling.  - Resolves service issues according to established guidelines. - Maintains strict confidentiality in all company matters.
Job ID
2021-78594
Position Type
Regular Full-Time
Casino Property
The Meadows Casino Racetrack
Job Locations US-IN-Lawrenceburg
-  Provides fast, friendly, professional, and responsive customer service. - Adheres to established departmental and property policies and procedures regarding guest service standards. - Sets up bars for operation; cuts fruit; stocks ice; empties garbage. - Supports bartender needs; ices drink glasses and pours non-alcoholic drinks as needed. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe workstation. -  Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Maintains par stock levels and orders bar supplies as necessary; delivers orders. - Maintains equipment as required in accordance with established guidelines and safety procedures; reports any maintenance problems to manager. - Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with departmental procedures; sorts bottles and corrugated cardboard for recycling. - Resolves service issues according to established guidelines. - Assists with setting up for banquets and private functions: stocks beverages and paper products.- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Maintains strict confidentiality in all company matters.
Job ID
2021-79792
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-CO-Black Hawk
Starting pay $9.30/hr. plus tips   This position works directly with and addresses the needs of the Bartender, to insure complete guest satisfaction while maintaining a clean, organized and well-stocked bar. - Adhere to guest service requirement listed above.- Responsible for maintaining assigned area and backing up the bartender to assure guest service.- Maintains a well-stocked and fully prepared bar and stocking functions for the dry goods and liquor rooms- Maintains the cleanliness and organization of assigned area.- Performs routine cleaning and day-to-day maintenance of all bar equipment.- Requires a working knowledge of various cleaning supplies and chemicals, including safe handling, storage, and usage requirements.- Become knowledgeable of all drink recipes and proper glass to use for each drink.- Always conduct yourself in a manner that reflects a positive, professional image for Ameristar Casino Black Hawk.- Practice and observe safety rules and regulations and encourage others to do so.- Keep bar completely stocked for next shift.- Must learn to act without supervisor but informing the bartender on duty of any problems.- Become knowledgeable of the operation of the cash and comp procedures; blenders, strainers, coffee makers, glass washers and coolers..- Have and keep updated all current work cards: TIPS Training.- Responsible for learning the operation of liquor, soda and juice guns.
Job ID
2021-80134
Starting Salary
USD $9.30/Hr.
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-NV-Henderson
MAJOR JOB DUTiES: Duties include, but are not limited to the following:   - Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere at the bar. - Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage. - Follows company standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage: “Good morning, afternoon, or evening, thank you, ma’am or sir, may i?” - Performs cleaning and maintenance tasks such as cleaning tables, taking dishes to the kitchen, stocking beer, wine and ice as needed. - Takes out garbage as necessary. - Changes kegs, beer tanks, CO2 tanks, and pop for pop guns as needed. - Maintains the cleanliness and organization of all bar service areas. - Brings bar and grill glasses back from dishwashing/warewash support. - Takes empty kegs to Purchasing or warehouse location. - Responsible to clean all areas in bar. - Makes every effort to learn guest names and uses names to say, “Mr. or Mrs. Smith.” - Maintains company-issue uniform in good condition and reports to work in authorized uniform as mandated by organization. This includes maintaining a clean and well-groomed appearance in compliance with departmental and company dress code standards. - Must provide courteous and friendly service to all guests and staff. - Performs related work as requested.   The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
Job ID
2021-82080
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
M Resort
Job Locations US-NV-Henderson
MAJOR JOB DUTiES: Duties include, but are not limited to the following:   - Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere at the bar. - Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage. - Follows company standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage: “Good morning, afternoon, or evening, thank you, m’am or sir, may i?” - Performs cleaning and maintenance tasks such as cleaning tables, taking dishes to the kitchen, stocking beer, wine and ice as needed. - Takes out garbage as necessary. - Changes kegs, beer tanks, CO2 tanks, and pop for pop guns as needed. - Maintains the cleanliness and organization of all bar service areas. - Brings bar and grill glasses back from the restaurant. - Takes empty kegs to Purchasing. - Assists restaurant staff with other tasks as requested. - Responsible to clean all areas in bar. - Makes every effort to learn guest names and uses names to say, “Mr. or Mrs. Smith.” - Maintains company-issue uniform in good condition and reports to work in authorized uniform as mandated by organization. This includes maintaining a clean and well-groomed appearance in compliance with departmental and company dress code standards. - Must provide courteous and friendly service to all guests and staff. - Performs related work as requested. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
Job ID
2021-81305
Position Type
On-Call
Category
Food & Beverage
Casino Property
M Resort
Job Locations US-LA-Lake Charles
- Provides fast, friendly, professional, and responsive customer service. - Adheres to established department and property policies and procedures regarding guest service standards. - Sets up bars for operation; cuts fruit; stocks ice; empties garbage. - Supports bartender needs; ices drink glasses and pours non-alcoholic drinks as needed. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station.  - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.  - Maintains par stock levels and orders bar supplies as necessary; delivers orders. - Maintains equipment as required in accordance with established guidelines and safety procedures; reports any maintenance problems to manager. - Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures; sorts bottles and corrugated cardboard for recycling.  - Resolves service issues according to established guidelines. - Maintains strict confidentiality in all company matters.
Job ID
2021-81836
Position Type
Seasonal
Category
Food & Beverage
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-NV-Henderson
MAJOR JOB DUTiES: Duties include, but are not limited to the following:   - Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere at the bar. - Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage. - Follows company standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage: “Good morning, afternoon, or evening, thank you, ma’am or sir, may i?” - Performs cleaning and maintenance tasks such as cleaning tables, taking dishes to the kitchen, stocking beer, wine and ice as needed. - Takes out garbage as necessary. - Changes kegs, beer tanks, CO2 tanks, and pop for pop guns as needed. - Maintains the cleanliness and organization of all bar service areas. - Brings bar and grill glasses back from dishwashing/warewash support. - Takes empty kegs to Purchasing or warehouse location. - Responsible to clean all areas in bar. - Makes every effort to learn guest names and uses names to say, “Mr. or Mrs. Smith.” - Maintains company-issue uniform in good condition and reports to work in authorized uniform as mandated by organization. This includes maintaining a clean and well-groomed appearance in compliance with departmental and company dress code standards. - Must provide courteous and friendly service to all guests and staff. - Performs related work as requested.   The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
Job ID
2021-82260
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
M Resort
Job Locations US-NV-Henderson
MAJOR JOB DUTiES: Duties include, but are not limited to the following:   - Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere at the bar. - Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage. - Follows company standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage: “Good morning, afternoon, or evening, thank you, ma’am or sir, may i?” - Performs cleaning and maintenance tasks such as cleaning tables, taking dishes to the kitchen, stocking beer, wine and ice as needed. - Takes out garbage as necessary. - Changes kegs, beer tanks, CO2 tanks, and pop for pop guns as needed. - Maintains the cleanliness and organization of all bar service areas. - Brings bar and grill glasses back from dishwashing/warewash support. - Takes empty kegs to Purchasing or warehouse location. - Responsible to clean all areas in bar. - Makes every effort to learn guest names and uses names to say, “Mr. or Mrs. Smith.” - Maintains company-issue uniform in good condition and reports to work in authorized uniform as mandated by organization. This includes maintaining a clean and well-groomed appearance in compliance with departmental and company dress code standards. - Must provide courteous and friendly service to all guests and staff. - Performs related work as requested.  
Job ID
2021-81290
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
M Resort
Job Locations US-LA-Lake Charles
- Provides fast, friendly, professional, and responsive customer service. - Adheres to established department and property policies and procedures regarding guest service standards. - Sets up bars for operation; cuts fruit; stocks ice; empties garbage. - Supports bartender needs; ices drink glasses and pours non-alcoholic drinks as needed. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station.  - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.  - Maintains par stock levels and orders bar supplies as necessary; delivers orders. - Maintains equipment as required in accordance with established guidelines and safety procedures; reports any maintenance problems to manager. - Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures; sorts bottles and corrugated cardboard for recycling.  - Resolves service issues according to established guidelines. - Maintains strict confidentiality in all company matters.
Job ID
2021-81196
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Bossier City
ESSENTIAL DUTIES AND RESPONSIBILITIES:- Shampoo and style all types of hair. - Provide special occasion updos. - Maintain a high level of customer service by providing guests with a broad understanding of current procedures- Maintain a clean, safe and comfortable work environment for all guests and staff.- Demonstrate and sell spa products.- Stock linens and operating supplies as needed.- Perform other job related duties as assigned.- Complete services promptly in the time allotted while maintaining professional and courteous behavior to all guests and employees.- Work cohesively with additional hotel departments to meet customer needs.- Provide protection and safety to patrons and employees.- Properly greet and welcome each customer, every time.- Maintain knowledge of hotel, casino and outlets.- Assume ownership of positively influencing the guest experience.- Contact appropriate individuals or departments as necessary to resolve customer’s requests.- Welcome and acknowledge ALL guests according to standards set forth by Margaritaville Resort and Casino. (This includes non-hotel guests.)- Follow all company policies and procedures. (Both emergency and non-emergency.)- Must maintain a professional and clean appearance.- Maintain and develop a positive working relationship with fellow team members, management and executive staff.- Other duties as assigned.ADDITIONAL DUTIES/JOB DIMENSIONS:- Position may require sitting for extended periods of time or an entire shift.- Must be able to move, lift, carry, push, pull and place objects weighing up to 30 lbs.Regular attendance in conformance with the standards established by Margaritaville from time to time is essential to the successful performance of this position. Employee with irregular attendance will be subject to Margaritaville disciplinary action procedures up to and including termination.Due to the cyclical nature of the hospitality/entertainment industry, Employee may be required to work varying schedules to reflect the business needs of the property.  This includes weekends and holidays on a 24 hour/7 day a week basis.
Job ID
2021-81830
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Margaritaville Resort Casino

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