Penn National Gaming, Inc.

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Job Locations US-LA-Harvey
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming. - Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests. - Maintains thorough knowledge of all aspects of the games dealt. - Conducts assigned game according to procedure. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Ensures appropriate game protection. - Ensures appropriate game pace for all players. - Ensures payouts are made quickly and accurately. - Fills and credits tables by verification of cheques. - Opens and closes tables by verification of all cheque inventory. - Maintains strict confidentiality in all company matters.
Job ID
2021-81054
Position Type
On-Call
Category
Casino Operations
Casino Property
Boomtown New Orleans
Job Locations US-MS-Biloxi
As a Poker Dealer:- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Poker Department - Adheres to all gaming commission and company and departmental policies and procedures while dealing assigned games.- Make accurate and clear chip and cash transactions.- Informs Poker Assistant Shift Manager when a mistake is made or a dispute arises, or of any unnatural or irregular play.- Verifies, by signature, all clerical transactions.- Assists customers with any problems or requests.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow Team members.- Any and all duties as assigned by your Manager or a member of management.As a Poker Supervisor:- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Poker Department. - Supervises all Poker team members. - Recommends any changes (game spread and mix, personnel adjustments, etc.) that may be beneficial.- Authorizes credit and comps in accordance with established policies.- Submits daily shifts reports and keeps the VP of Operations informed at all times.- Assists with hiring, scheduling, training, counseling, evaluating, and termination of Poker team members.- Assists customers with any problems or requests.- Monitors the Poker Room internal security.- Ensures that all equipment is in good working order.- In the absence of other department heads, assists with settling problems and disputes.- Maintains gaming integrity while ensuring customers expectations are met or exceeded for their assigned shift.- Any and all duties as assigned by your VP or a member of management.  
Job ID
2021-81542
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Boomtown Casino Biloxi
Job Locations US-CO-Black Hawk
Starting pay $18.50/hr. (plus tips when dealing)- Coordinates all Poker operations on assigned shift. - Responsible for the supervision of the Poker Room. - Adheres to departmental and company policies and procedures regarding guest service standards; trains and mentors all team members to ensure service standards are met. - Knowledgeable in all aspects of the game supervised. - Ensures utilization reports are accurately completed at designated time. - Ensures compliance with company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Ensures proper inventory of cheques on Poker to enable payouts to be made quickly and accurately. - Completes play evaluation sheet at specific levels of win or loss. - Communicates all information regarding section to incoming Poker Supervisor. - Maintains equipment within section. - Ensures the integrity of games in assigned section. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-81605
Starting Salary
USD $18.50/Hr.
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-OH-Toledo
- Welcomes guests to the Poker Room, provide information to the players about the rooms, games and limits and adds players information on to an electronic waiting list.   Seats players into Poker game. - Buy and sell chips tp players at the poker podium. - Answers telephone inquiries and responds to guest questions accurately and politely. - Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.   - Ensures behavior and appearance are in compliance with established standards. - Maintains a professional work environment with management, staff and guests. - Maintains complete confidentiality of all company information at all times. - Participates in meetings and training as required. - Performs all job duties in a safe and responsible manner. - Performs other duties as may be assigned by department and/or company management
Job ID
2021-81203
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Columbus
Welcomes guests to the Poker Room, provides information to the players about promotions, tournaments, games and limits, adds players’ information on to an electronic waiting list,and performs other duties as assigned including but not limited to: - Seats players in Poker games.- Delivers chips to poker players from the cage to the table.- Answers telephone inquiries and responds to guest questions accurately and politely.- Enthusiastically supports, actively promotes and demonstrates Red Carpet Customer Service in accordance with department and company standards and programs. - Ensures behavior and appearance are in compliance with established standards.- Maintains a professional work environment with management, staff and guests.- Maintains complete confidentiality of all company information at all times.- Participates in meetings and training as required.- Performs all job duties in a safe and responsible manner.- Performs other duties as may be assigned by department and/or company management.
Job ID
2021-82253
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Columbus
Job Locations US-IL-Aurora
- Responsible for providing guidance and daily supervision to staff in the Poker area. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures efficient operations table games protection during assigned shift.- Maintains a continuous inspection of cards, ensuring the security of Poker games during assigned shift.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures.- Accounts for chips on Poker games. This includes making fills and credits as needed.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.- Manages work procedures and expedites workflow.- Provides coaching and counseling to team members.
Job ID
2021-82388
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Aurora
Job Locations US-MI-Detroit
The following and other duties may be assigned as necessary:   - Responsible for providing guidance and daily supervision to staff in the Poker area. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Ensures efficient operations table games protection during assigned shift. - Maintains a continuous inspection of cards ensuring the security of poker games during assigned shift. - Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures. - Accounts for chips on poker games. This includes making fills and credits as needed. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-77491
Category
Casino Operations
Casino Property
Greektown Casino Hotel
Job Locations US-NV-Henderson
The following and other duties may be assigned as necessary:- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Responsible for all pool rentals, including, rafts, tubes, and lockers. - Responsible for keeping inventory on all lost and found items. - Ensures the overall safety of guests in pool area. - Maintains supplies and ensures inventory is stocked and ordered as needed- Provides daily rotations and break schedules as necessary. - Acts as communications center for guest calls, management, auxiliary departments and pool staff. - Performs other job-related duties as assigned
Job ID
2021-79584
Position Type
Seasonal
Category
Other
Casino Property
M Resort
Job Locations US-LA-Bossier City
- Greets all guests in a courteous manner, displaying a helpful, CARiNG attitude of EXCELLENCE; assists guest with related Pool needs (i.e., towels, chair cushions, etc.). - Efficiently attends to and serves guests who are utilizing the pool. - Monitors access of Pool services to ensure that only Hotel guests have utilization of the amenities. - Assists in keeping respective area(s) clean and organized; stocks, maintains, and cleans areas. - Responds to guest inquiries and requests; resolves issues in a timely, friendly, and efficient manner. - Provides directions and guidance to guests inquiring about the Hotel, amenities, and surrounding area. - Other duties as assigned.
Job ID
2021-80185
Position Type
Temporary Part-Time
Category
Hotel Operations & Retail
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
- Greets all guests in a courteous manner, displaying a helpful, CARiNG attitude of EXCELLENCE; assists guest with related Pool needs (i.e., towels, chair cushions, etc.). - Efficiently attends to and serves guests who are utilizing the pool. - Monitors access of Pool services to ensure that only Hotel guests have utilization of the amenities. - Assists in keeping respective area(s) clean and organized; stocks, maintains, and cleans areas. - Responds to guest inquiries and requests; resolves issues in a timely, friendly, and efficient manner. - Provides directions and guidance to guests inquiring about the Hotel, amenities, and surrounding area. - Other duties as assigned.
Job ID
2021-80499
Position Type
Seasonal
Category
Hotel Operations & Retail
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Lake Charles
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Monitors activities and maintains order in swimming areas. - Responsible for the day-to-day cleaning and upkeep of pool facilities. - Monitors and inspects swimming pool operations for safety, cleanliness, and guest satisfaction. - Responsible for removal of used laundry and trash from pool area. - Conducts pool cleaning duties according to accepted standards and techniques; operates machines and utilizes pool chemicals in a safe and proper manner. - Reports pool facility problems related to structure, equipment, and plumbing to management. - Ensures that dressing and shower rooms are supplied with all hard and soft goods in compliance with company policy. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-78497
Position Type
Seasonal
Category
Food & Beverage
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-MS-Bay St Louis
- Informs Supervisors or Manager of any towel shortage.- Maintains the safety of pool complex. - Ensures only authorized guests are using pool complex.- Delivery of both internal and external guest requests.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Responsible for reporting cleanliness and safety issues.- Reports any problems to Hotel Supervisor, Manager or Guest Safety Supervisor/Manager as needed.- Any and all duties as assigned by your Supervisor or a member of management. 
Job ID
2021-78987
Position Type
Seasonal
Category
Food & Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-NV-Henderson
The following and other duties may be assigned as necessary:- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Responsible for all pool rentals, including, rafts, tubes, and lockers. - Responsible for keeping inventory on all lost and found items. - Ensures the overall safety of guests in pool area. - Maintains supplies and ensures inventory is stocked and ordered as needed- Provides daily rotations and break schedules as necessary. - Acts as communications center for guest calls, management, auxiliary departments and pool staff. - Performs other job-related duties as assigned
Job ID
2021-81873
Position Type
Seasonal
Category
Other
Casino Property
M Resort
Job Locations US-MS-Bay St Louis
- Provides fast, friendly, professional service to casino guests, beverage servers and bartenders - Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions- Promotes casino events and programs- Provides personalized service and uses guest name- Resolves service problems according to guidelines- Provides fast, friendly, professional service to casino guests, beverage servers and bartenders- Works well with others, especially beverage servers, bartenders, other barbacks, beverage supervisors, and casino supervisors- Maintains par levels of operating supplies and equipment for each bar obtaining replacement stock from warehouse inventory in accordance with procedure - Places liquors, fruits, glassware, linen, silverware, paper supplies and sundries in their designated places following established storage guidelines and safety procedures- Replaces empty draught beer kegs as may be required- Slices and pits fruit, and fills ice bins with crushed or cubed ice from designated ice machines- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures - Removes and properly disposes of all debris accumulated at the bar in accordance with department procedures- Wipes counter areas, sinks and floors as required to maintain a clean and safe work station- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards
Job ID
2021-78478
Position Type
Seasonal-Full time
Category
Food & Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Provides fast, friendly, professional service to casino guests, beverage servers and bartenders - Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions- Promotes casino events and programs- Provides personalized service and uses guest name- Resolves service problems according to guidelines- Provides fast, friendly, professional service to casino guests, beverage servers and bartenders- Works well with others, especially beverage servers, bartenders, other barbacks, beverage supervisors, and casino supervisors- Maintains par levels of operating supplies and equipment for each bar obtaining replacement stock from warehouse inventory in accordance with procedure - Places liquors, fruits, glassware, linen, silverware, paper supplies and sundries in their designated places following established storage guidelines and safety procedures- Replaces empty draught beer kegs as may be required- Slices and pits fruit, and fills ice bins with crushed or cubed ice from designated ice machines- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures - Removes and properly disposes of all debris accumulated at the bar in accordance with department procedures- Wipes counter areas, sinks and floors as required to maintain a clean and safe work station- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards
Job ID
2021-78479
Position Type
Seasonal
Category
Food & Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Prepares and serves all alcoholic and non-alcoholic beverages.- Maintains adequate levels of products and supplies at assigned outlet - Serves all food products in a timely manner.- Accounts for all revenue and balances cash drawer at end of shift.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members. - Any and all duties as assigned by your Supervisor or a member of management.
Job ID
2021-78477
Position Type
Seasonal-Full time
Category
Food & Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Consistently prepares breakfast, lunch, dinner, or hor d'oeuvres to standards established by the Executive Chef.- Ensures that work area is kept clean and orderly.- Assist in the training of new Cooks.- Must be able to stand a full shift - Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow team members.- Any and all duties as assigned by your Manager or a member of management.- Completes daily checklist and production charts as directed by you supervisor.
Job ID
2021-78482
Position Type
Seasonal-Full time
Category
Food & Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-NV-Las Vegas
- Delivers or "runs" food to tables once a food order has been prepared by the cooks. - Delivers food to restaurant patrons.- Assists with many other duties when other members of the staff are busy. - Knows what each dish is supposed to look like so nothing is missed from the dish. - Ensures plates are handled carefully and brought out in a timely manner.- Assists other restaurant staff members with duties such as clearing and cleaning tables, filling water glasses and refilling drinks.- Helps maintain the cleanliness in the kitchen and customer areas and returns plates to the kitchen
Job ID
2021-81644
Position Type
Seasonal
Category
Food & Beverage
Casino Property
Tropicana Las Vegas
Job Locations US-NV-Las Vegas
- Provides friendly, knowledgeable and courteous service of spirits and beverages in accordance to departmental policies and procedures. - Ensures cleanliness of work area, and maintains assigned station throughout shift. - Serves food when applicable. - Maneuvers/transports food and drink trays through crowded area and knowledge of standard beverage bottle service and wine etiquette.
Job ID
2021-81642
Position Type
Seasonal
Category
Food & Beverage
Casino Property
Tropicana Las Vegas
Job Locations US-NV-Henderson
ESSENTiAL DUTiES AND RESPONSiBiLiTiES The following and other duties may be assigned as necessary: - Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Assists in maintenance of cost control methods and procedures by monitoring pars and inventory. - Follows established quality assurance procedures to ensure acceptable health department and customer service standards. - Checks the proper maintenance of the equipment and sanitation of pools and bathhouse facilities - Responds to guest needs and reports problems to Manager. - Assists Manager with administrative duties, as assigned. - Resolve and make recommendations on resolving customer challenges and issues - Acts as a liaison between the pool operations and all other departments, communicating relevant information to the pool operations staff as needed - Assists in conducting pre-shift meetings to relay pertinent information on assigned shift. - Assists in cross training of team members while encouraging, reinforcing and supporting peers and team. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters. - Monitors accuracy of the Cabana inventory, daily sales and revenue goals and be able to make recommended changes - Makes daily safety checks of pool equipment and the surrounding area, and passes patrons’ concerns on to his/her supervisor. - Prevents accidents through enforcement of policies, rules and regulations governing the conduct of staff and patrons using the pool and the surrounding area. - Conduct one on one meetings with pool operations team members - Updates / monitors daily payroll, ensuring all associates are punching in/out correctly - Complete daily Pool Operations reports. - Attend meetings and complete tasks / projects assigned by management.
Job ID
2021-81625
Position Type
Seasonal-Full time
Category
Hotel Operations & Retail
Casino Property
M Resort

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