Penn National Gaming, Inc.

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Search Results Page 47 of 67

Job Locations US-MS-Bay St Louis
- Prepares and serves all alcoholic and non-alcoholic beverages.- Maintains adequate levels of products and supplies at assigned outlet - Serves all food products in a timely manner.- Accounts for all revenue and balances cash drawer at end of shift.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members. - Any and all duties as assigned by your Supervisor or a member of management.
Job ID
2021-78477
Position Type
Seasonal-Full time
Category
Food & Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Consistently prepares breakfast, lunch, dinner, or hor d'oeuvres to standards established by the Executive Chef.- Ensures that work area is kept clean and orderly.- Assist in the training of new Cooks.- Must be able to stand a full shift - Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow team members.- Any and all duties as assigned by your Manager or a member of management.- Completes daily checklist and production charts as directed by you supervisor.
Job ID
2021-78482
Position Type
Seasonal-Full time
Category
Food & Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-LA-Lake Charles
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Responsible for the day-to-day cleaning and upkeep of pool facilities.- Oversees and supervises activities in swimming pool areas.- Maintains order in swimming areas.- Monitors and inspects swimming pool operations for safety, cleanliness, and guest satisfaction.- Assists in hiring, disciplining, monitoring, scheduling, supervising, and evaluating of assigned personnel. Participates in employee training to ensure adequate skills and resources are in place to perform job functions. Leads and directs the work of others.- Ensures removal of used laundry and trash from pool area.- Responsible for ensuring that pool cleaning is conducted according to accepted standards and techniques; ensures proper and safe use of machines and chemicals by team members.- Reports pool facility problems related to structure, equipment, and plumbing to management.- Ensures dressing and shower rooms are supplied with all hard and soft goods in compliance with company policy.- Performs all other compatible and related duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2021-79362
Position Type
Seasonal
Category
Food & Beverage
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-PA-Grantville
- Responsible for cleaning and maintenance of beverage stations and beverage equipment in accordance with Pennsylvania Department of Health Standards and Hollywood Casino standards in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.  - Responsible for cleaning of beverage areas in assigned restaurant bar stations and service bar stations. - Provide and replenish beverage stock and supplies. - Remove empty bottles and trash. - Prepare necessary fruit for use as garnishes. - Responsible for receiving, issuing, and keeping necessary records of liquor supplies. - Serve as backup for Bartender when necessary. - Promote outstanding guest service on a continual basis. - Responsible for maintaining a regular and consistent attendance record. - Participate as a team member with all servers, venue hosts, supervisors, and kitchen staff in maintaining a smooth and efficient operation.
Job ID
2021-78570
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-IN-Lawrenceburg
- Prepares to open Table Games drop boxes; empties money, clears and resets box. - Sorts money from Table Games and money/TiTO tickets from Slot drop by denomination. - Sorts money/TiTO tickets from Ticket Redemption Center Kiosks by denomination. - Operates currency counters and related equipment. - Verifies totals with others team members. - Counts each denomination.  Records Counts on worksheet and verifies with second Processing Room Attendant.  Third Attendant counts money again and verifies with Casino Accounting. - Verifies grand total with Casino Accounting (if third Attendant). - This position is in a locked room and team members wear pocketless jumpsuits. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Job ID
2021-80172
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-NV-Las Vegas | US-PA-Wyomissing
SUMMARYThe Procurement Analyst is responsible for all financial and operational analyses as it relates to the department’s activities as well as the administration of the procure-to-pay (P2P) platform and its content management. This is a key role driving the department’s standardization, increased process efficiencies and savings. This position connects the Strategic Sourcing and Procurement Operations teams through data, ensuring added value is maintained throughout the Supply Chain. ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary for the entire Company:- Develops and maintains financial models used for spending analysis, demand forecasting, bid preparation, price/cost analysis, etc.  Changes models as needed based upon analysis and provides recommendations based upon models and data trends.- Responsible for design and maintenance of the various monthly, quarterly, year-end and as-needed performance metrics. Makes improvements as needed.- Creates ad-hoc internal and external reporting documents and presentations.- Participates in establishing and monitoring department objectives, standards, guidelines, and budget to assist in achieving proper management of department.- Analyzes supplier bid packages and make recommendations regarding supplier financial submittals.- Responsible for preparation of corporate and property budget material for the sourcing organization. - Serves as the subject matter expert of eProcurement systems. Provides feedback for systems improvement and presents business reasoning for change/improvement.- Responsible for managing the content of P2P platform, including +80,000 items.  - Leads end-to-end system testing (e.g., regression and feature testing) and collaborates with key stakeholders throughout the process. Makes improvements to systems based upon findings and escalates issues to Manager.- Acts as a liaison with the system provider regarding functional issues, upgrades, and general system maintenance including the submission and tracking of support cases for issue resolution.- Leads B2B integration projects utilizing cXML and EDI technologies.- Supports special projects such as new property openings and deployment of new system functionality.- Leads user and supplier training initiatives.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-79273
Position Type
Regular Full-Time
Category
Procurement & Warehouse
Casino Property
Penn National Gaming, Inc.
Job Locations US-PA-Philadelphia
- Help to define a well-researched, long-term vision for core aspects of our Hollywood Real Money Casino and mychoice social casino apps that tie into Penn’s larger omni-channel ecosystem vision.- Work with key business stakeholders to gather requirements and prioritize implementation.- Understand user wants and needs through research, persona development, and user testing.- Study the competitive landscape to understand industry best practices and areas for improvement.- Research and build a best-in-class experience innovation to help challenge the status quo around new features and implementation.- Carefully break down Penn vision and product strategies into well-defined, detailed product requirements and create Product Feature Specifications.- Work closely with designers and engineers in an agile environment to ensure successful execution of the roadmap.- Write user stories and prioritize backlogs based on the roadmap.- Collaborate with cross functional business teams to ensure successful product launches and effectively communicate new product updates and features to the larger team.- Manage third party vendors and their development teams- Drive communication across teams- Manage cross-functional workflow-considerations and risks, and ensure the project hits its development goals.
Job ID
2021-80182
Position Type
Regular Full-Time
Category
Interactive Gaming & Product/Project Management
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-NV-Henderson
- Research and develop analyses and forecasting and optimization methods across ads quality, feature quality, end-user behavioral modeling, and live experiments.- Build and prototype analysis pipelines iteratively to provide insights at scale. - Develop comprehensive understanding of data structures and metrics, advocating for changes for product development and sales activity. - Collaborate with production and other cross-functional teams to ensure engaging new features, content and events are delivered to the highest quality- Design, implement, and evaluate A/B experiments to test hypothesis around live events to improve engagement, retention, and monetization across the studio’s social game portfolio- Develop algorithms, models and processes to correlate disparate datasets and extract insights- Experience developing testing plans for evaluating campaigns or changes to products- Produce statistical and machine learning models that inform how we communicate with our customers.- Have the knowledge to develop art briefs including the rules, prizes and graphical elements of a game - including animations, transitions, screen layouts and static art.- Support the development process, the interdependencies, and the stakeholders from concept to submission- Application level feature designs and specification documents for project managers, producers, programmers, artists and testers.- Live-Ops assistance and meta feature implementation for apps
Job ID
2021-80744
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Penn Interactive Ventures - NV
Job Locations US-PA-Philadelphia | US-NV-Las Vegas
- Develops the product vision to create an unrivaled customer experience on all Penn digital products.- Responsible for the overall product development process.- Develops and coordinates internal digital marketing launch plans between Marketing and IT.- Responsible for gathering product requirements. Partners with IT to define the product and stakeholders.- Pioneers user experience within Company’s products.- Authors and develops user stories. - Responsible for ongoing testing, analysis and optimization of digital distribution channels to drive higher performance, including but not limited to feature tests or assessing feedback from digital strategy.- Develops marketing requirements/backlog for app and website enhancements. - Develops and manages marketing requirements/backlog for marketing tools for the following:- Advertising studio- Digital analytics - Partners with internal stakeholders to build requirements to implement comprehensive hotel revenue pixel tracking.- Manages business requirements for future iterative app development. Makes improvements as needed.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Director.- Maintains strict confidentiality in all departmental and company matters
Job ID
2020-76768
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Wyomissing
SUMMARY: The Product Owner - Gaming Operations is responsible for identifying, defining and delivering technology solutions that to modernize and drive profitability in all aspects of casino gaming operations. This leader serves as the product owner for critical gaming operations products/solutions. This role also acts as a liaison between Penn’s gaming operation leaders and the technical community.  This role is also an active thought partner and application visionary that  shapes the demand for technology with the company’s gaming operators.  This leader also works with business partners to develop, maintain and prioritize new capabilities in roadmap(s) for core products/solutions used for gaming operations. RESPONSIBILITIES:The following and other duties may be assigned as necessary for the entire Company:- Assumes product ownership responsibilities for critical products/solutions that support gaming operations.- Follows, understands and utilizes gaming industry trends to identify opportunities where technology can be leveraged to drive profitability, improve efficiency or ensure a high-quality customer experience.- Analyzes gaming operations strategy to translate business objectives into potential solutions with clearly defined and documented requirements, user stories and specifications. - Works with business partners to develop business cases for proposed solutions that include a clearly articulated overviews in business terminology, alternatives, costs, benefits and risk.- Develops product/solution roadmap(s) that acknowledge business strategy, priorities, technology trends, funding/capacity limitations and areas of competitive advantage.- Owns, executes and manages quality assurance and user acceptance testing associated with products/solutions- Develops and manages test case libraries for products/solutions that support integration, user acceptance, performance and regression testing.- Conducts regular product steering committee meetings with senior leadership that review product roadmap, priorities, product stability and status of active workstreams.- Develops and deliver end user training for products/solutions.- Oversees and monitor problems associated with products/solutions as it relates to understanding and managing product stability.- Works closely with all IT organizations and drive projects to successful completion.- Works at the highest technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment.- Oversees project planning, coordination and delivery for low to mid-complexity initiatives.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-77299
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Penn National Gaming, Inc.
Job Locations US-ME-Bangor
Your daily responsibilities include: - Responsible for the cleanliness and maintenance of the interior and exterior of the facility, utilizing appropriate heavy duty or specialized equipment (extractors, floor scrubbers, shampoo and polishing machines, scaffolding, lawn care equipment, etc.) and proper cleaning chemicals as assigned. This includes routine cleaning, project cleaning (stripping/waxing floors, shampoo/spot clean carpets, signage/light fixtures/vents, etc), painting, minor repairs, lawn care, snow removal, and preventive maintenance. - Responsible for proper cleaning, storage, and maintenance of department equipment. - When required, stands safety and lookout watches during heightened security alerts as described by the department of homeland security, DNR, and USCG. - Adheres to regulatory, safety, departmental, and company policies. - Supports safety and accident prevention programs (PPE, LO/TO, BBP, HAZCOM) and informs manager on duty of any safety problems or concerns. - Presents oneself as a Credit to Company and encourages others to do the same. - Performs all other related and compatible duties as assigned.
Job ID
2021-78543
Position Type
Regular Full-Time
Category
Facilities & Marine
Casino Property
Hollywood Casino Bangor
Job Locations US-ME-Bangor
Your daily responsibilities include: - Responsible for the cleanliness and maintenance of the interior and exterior of the facility, utilizing appropriate heavy duty or specialized equipment (extractors, floor scrubbers, shampoo and polishing machines, scaffolding, lawn care equipment, etc.) and proper cleaning chemicals as assigned. This includes routine cleaning, project cleaning (stripping/waxing floors, shampoo/spot clean carpets, signage/light fixtures/vents, etc), painting, minor repairs, lawn care, snow removal, and preventive maintenance. - Responsible for proper cleaning, storage, and maintenance of department equipment. - When required, stands safety and lookout watches during heightened security alerts as described by the department of homeland security, DNR, and USCG. - Adheres to regulatory, safety, departmental, and company policies. - Supports safety and accident prevention programs (PPE, LO/TO, BBP, HAZCOM) and informs manager on duty of any safety problems or concerns. - Presents oneself as a Credit to Company and encourages others to do the same. - Performs all other related and compatible duties as assigned.
Job ID
2021-80307
Position Type
Regular Full-Time
Category
Facilities & Marine
Casino Property
Hollywood Casino Bangor
Job Locations US-MO-Riverside
- Provide stellar customer service. - Greet and welcome guests, assign seating, and escort guests to their table.- Follow company procedures for seating guests including understanding and following station charts and maintaining customer flow.- Inform guests of menu items, specials offered, and marketing promotion information as requested.- Complete sales to customers including taking money in payment of sales, counting appropriate change, appropriate handling of cash payments, properly processing comps, and appropriate accounting for cash, credit, and comp receipts as needed.- Assist servers and bussers in maintaining dining areas including taking orders, delivery and bussing as necessary for the efficient operation of business.- Respond to telephone inquiries including making reservations and taking messages as needed.- Respond to “to go” orders including packaging orders, collection of payment, and delivery to guests.- Attend all departmental and company training programs or meetings as directed.- Compile information, complete and submit reports as needed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter. - Meet department uniform, appearance and grooming requirements.- Any reasonably requested job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.
Job ID
2021-78726
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Argosy Casino Hotel & Spa Riverside
Job Locations US-MO-Riverside
SUMMARYThis position will be responsible for providing food and service to all guests in the 99 Hops House venue. The ideal candidate will possess significant knowledge of beer and experience in serving craft beer. This is a non-supervisory position. ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide stellar customer service.- Promptly and appropriately greet guests arriving at table.- Verbally interact with guests creating a fun and exciting atmosphere.- Provide information to guests as needed such as beverage or food selections available.- Promptly and accurately take beverage and food orders.- Properly and promptly transmit orders to the culinary staff for preparation.- Properly serve food items to restaurant guests.- Properly remove items and dishes from tables as needed.- Offer or present dessert selections to guests and serve items ordered.- Refresh and replenish beverages including water and coffee.- Prepare checks and present to guests.- Complete sales to customers including taking money, counting back the appropriate amount of change, correctly processing and validating comps, appropriate operation of cash register, cash bag, or bank, and proper use of Micros system.- Complete tasks to prepare for business including tasks such as wiping down station, straightening and polishing flatware, wiping down and polishing stemware, refilling condiments, wiping chairs, and checking linens.- Complete tasks for closing including tasks such as resetting a station for the next shift and completing assigned side work.- Follow appropriate food handling procedures to ensure safe, quality products.- Complete deposits at the end of each shift as required.- Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing all work areas.- Perform tasks to ensure an attractive patron dining area associated with the pub venue including removal of trash and debris from tables and cleaning tables and chairs.- Ensure supplies and products are stocked as needed.- Attend all departmental and company training programs or meetings as directed.- Compile information, complete and submit reports as needed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris, and litter. - Meet department uniform, appearance, and grooming requirements.- Any reasonably requested job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.
Job ID
2020-75473
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Argosy Casino Hotel & Spa Riverside
Job Locations US-PA-Grantville
- Perform to exceptional high standards the cleaning duties in public and back of house areas, as assigned, in order to achieve the cleanest, most comfortable experience for our guest and fellow staff, in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.  - Sweep and vacuum carpets and floors.- Mop floors. - Dust and polish fixtures, furniture, and flooring. - Clean windows and doors. - Wash and wipe down of stairwells, base boards, walls, waste cans, and other items as assigned. - Remove trash cans and debris. - Responsible for prompt attention to cleaning up spills or accidents or debris. - Conduct all guest and staff interactions in a pleasant and helpful manner and be knowledgeable of and forthright with information about our property and services. - Maintain a clean working area at all times and ensure that equipment and work materials are not left in an unsafe or unsightly manner.
Job ID
2021-78067
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Ensure all public areas are cleaned and maintained on the night shift.  - Ensure employee and patron satisfaction is achieved through teamwork.  - Perform to exceptional high standards the cleaning duties in public and back of the house areas, as assigned, in order to achieve the cleanest, comfortable experience for our guests and fellow staff, in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.- Perform general cleaning duties in public areas of the Casino Facility. Areas may also include Casino gaming floor, banquet rooms, restaurants, retail shops, elevators, escalators, and back-of-house employee locations (e.g., locker rooms, administrative offices, etc.).- Carpet cleaning in halls and corridors, unobstructed, and obstructed spaces by cleaning edges, spot cleaning, and shampooing with specialized equipment, as directed. - Clean hard floor surfaces in halls and corridors, unobstructed, and obstructed spaces by dust mopping, wet mopping and rinsing, using equipment as directed. - Perform dusting and polishing duties on slot machines, artwork, pictures, walls, columns, stairwells, baseboards, waste cans, furniture, and fixtures to the highest established standards. - Perform cleaning duties on windows and doors while utilizing tools to achieve established high standards. - Remove all trash and debris; clean all trash cans in assigned zone areas. - Prompt attention to cleaning up spills or accidents or debris. - Conduct all guest and staff interactions in a pleasant and helpful manner and be knowledgeable of and forthright with information about our property and services. - Maintain a clean working area at all times and ensure that equipment and work materials are not left in an unsafe or unsightly manner.
Job ID
2020-74869
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-MO-Riverside | US-KS-Kansas City
- Assists the (Regional) Purchasing Manager and Buyers with purchasing requests. Researches products, contacts vendors, solicits bids and presents information in an organized manner to ensure cost effective decisions on purchases. Works closely with departments to ensure purchasing needs are met while maintaining costs.  - Assists with entry of Purchase orders as needed.- Reviews requisitions for correctness and completeness of information; ensure required signature authority levels are documented on all “paperwork” related to procurement.- Efficiently administers a consistent flow and supply of office materials including tracking inventory and re-ordering supplies as needed.- Maintains procurement records such as items or services purchased, costs, delivery, product quality or performance, and inventories.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2020-77480
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Argosy Casino Hotel & Spa Riverside
Job Locations US-WV-Charles Town
- Benefits: Medical and other benefits, PTO (paid time off), Team Member discounts, Tuition Reimbursement, opportunity for growth and MORE!- Must assist with all morning work in Racing Secretary’s office.  This work includes; rider changes, producing the next day’s program, getting entries filled, and getting the overnight accurately completed and distributed for the following race day.- Must act, at times as Placing Judge. These duties include observing races from start to finish and correctly determining the final outcome using a viper computer system and photo finish systems as tools. - Must act, at times as Paddock Judge. These duties include observing the horses in the paddock prior to the running of a race, to ensure the horses are wearing the proper equipment for racing; also ensures a responsible trainer or groom is in the paddock to saddle the horse and prepare it for the race. The Paddock Judge is also involved in seeing that a published workout is in the program or announced if not available by press time.  Paddock Judge also works with trainers in schooling horses to ensure their removal from the Paddock Judge’s list.- Must at, at times as Identifier. These duties include being responsible for foal papers, Coggins test results, and tattoos insuring the correct horse is running in any given race.  The Identifier goes to the paddock at race time and checks each horse’s tattoo.  The Identifier is also responsible for tracking changes to ownership and with regard to trainers. - Must act, at times as Claim Clerk. These duties include verifying the person making the claim is in good standing with the License Clerk and Bookkeeping offices.  Once the claim is verified the Claims Clerk ensures the appropriate person receives the claim slip. In the event there are more than one claim, the Claims Clerk makes sure each parties has a fair chance at the claim. - Must act, at times as Clerk of Scales.  These duties include tracking rider changes and scratches with respect to a live racing program, maintaining apprentice jockey certificates, overseeing the weigh-out and weigh-in of jockeys racing and reporting all changes to the appropriate parties.- Must gain a thorough knowledge and understanding of the West Virginia rules of Racing.- Must have outstanding customer services skills. - You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests.  This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.
Job ID
2021-80627
Position Type
Regular Full-Time
Category
Racing Operations
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-OH-Dayton
 - Responsible for fostering a fun environment. - Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Operates assigned bank or window according to department and regulatory guidelines. - Completes all required shift paperwork according to internal control standards. - Counts down bank or window at end of each shift and reconciles to the draw amount.- Provides professional, courteous, and sincere service to all guests.- Efficiently and accurately processes all pari-mutuel wagers. - Efficiently and accurately pays out winners. - Can explain the wagering rules and procedures to guests in a pleasant and friendly manner. - Presents oneself as a credit to the company and encourages others to do the same.- Responsible for providing exceptional ACES Customer Service to all internal and external guests.- Assist Manager with all aspects of Mutuels operations including monitoring of simulcast.- The ability to manage a budget to meet the business needs.- Responsible for team member adherence to departmental policies, operating procedures, directives, and regulationsEnsure compliance to company policies and procedures, regulatory requirements or restrictions, and any Union collective bargaining agreement.- Ensure the highest level of quality and standards.- Assist management to ensure that employee morale is maintained at a high level- Actively coordinate with senior facilities and maintenance staff to ensure to meet a high level of standards.- Maintain accurate and timely documentation of employee performance and department incidents.- Adhere to all Corporate and local policies, procedures, and operating guidelines.- Demonstrate abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Dayton Raceway reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.- Other duties, as needed.
Job ID
2021-78921
Position Type
Regular Part-Time
Category
Racing Operations
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-OH-Youngstown
- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages customers through weekly telemarketing and in person contact on the gaming floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Proactively seeks out new business on gaming floor, introducing the benefits of and soliciting enrollment for the Rewards program. - Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Devotes significant time being visible and available on the gaming floor in order to meet and greet guests during individual visits as well during special events. - Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.- Utilizes telemarketing, correspondence, referrals, email and events to solicit and grow existing business.- Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Attends and aids in the coordination of special events.Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks.  Completes all Sales Force task requirements in a timely manner.  Reviews all monthly metrics with Manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for variety levels of players.- Monitors patron activity and profitability of all assigned players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Provides professional representation on behalf of the Company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-78267
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Gaming at Mahoning Valley Race Course

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