Penn National Gaming, Inc.

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Search Results Page 45 of 67

Job Locations US-OH-Toledo
- Prior experience as a Player Services Cashier is preferred - interacting with internal and external guests following the guidelines of the Red Carpet Customer Service Program - Maintaining balanced cashier's station - Processing cash transactions for casino customers and employees (including cashing TiTO tickets, personal checks, travelers checks, exchange currency and processing cash advances) - Be knowledgeable and complying with Title 31 regulations - Enrolling patrons into Players Club, issue patrons Players Club cards, maintaining accurate player tracking information, and assisting the Marketing Department with all casino promotions - Working the main bank as assigned - Answering phone calls with proper phone etiquette - Complying with state, company, department policies and regulations
Job ID
2021-79034
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
- Prior experience as a Player Services Cashier is preferred - interacting with internal and external guests following the guidelines of the Red Carpet Customer Service Program - Maintaining balanced cashier's station - Processing cash transactions for casino customers and employees (including cashing TiTO tickets, personal checks, travelers checks, exchange currency and processing cash advances) - Be knowledgeable and complying with Title 31 regulations - Enrolling patrons into Players Club, issue patrons Players Club cards, maintaining accurate player tracking information, and assisting the Marketing Department with all casino promotions - Working the main bank as assigned - Answering phone calls with proper phone etiquette - Complying with state, company, department policies and regulations
Job ID
2020-77400
Position Type
Regular Part-Time
Category
Hidden (8743)
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
An individual could be successful if they possess the following. - Ensuring interactions with internal and external guests follow the guidelines of the Red Carpet Customer Service Program - Maintaining balanced cashier's station - Processing cash transactions for casino customers and employees (includes cashing TiTO tickets, personal checks, travelers checks, exchange currency and processing cash advances) - Knowledgeable and comply with Title 31 regulations - Enrolling patrons into Players Club, issue patrons Players Club cards, maintain accurate player tracking information, and assist the Marketing Department with all casino promotions - Working the main bank as assigned - Answering phone calls with proper phone etiquette - Complying with state, company, department policies and regulations - High school diploma or equivalent - A minimum of 21 years of age - A minimum of one year of cashiering and experience and/or heavy money handling experience.  - Able to promptly and accurately follow instructions given by Supervisor or Manager - Must qualify for licensing by Maryland Gaming Commission - Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Job ID
2020-77253
Position Type
Regular Full-Time
Category
Hidden (8743)
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Youngstown
ESSENTiAL DUTiES AND RESPONSiBiLiTiES The following and other duties may be assigned as necessary:                           - Exchanges cash and coins in accordance with established procedures. - Assists guests with Credit applications. - Verifies Credit approval for casino departments. - Cashes personal, travelers, and payroll checks in compliance with approved procedures. - Performs Credit card cash advances. - Records any applicable cash transactions that are required by Federal Law. - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department. - issues and receives payments - Balances bank at end of shift. - Exhibits a friendly, helpful and courteous manner when dealing with guests and fellow team members. - Manages difficult guest situations; Responds promptly to guest needs; Seeks guest feedback to improve service; Responds to requests for service and assistance; Meets commitments. - Responsible for providing exceptional Marquee Customer Service to all guests - This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 
Job ID
2021-78525
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Gaming at Mahoning Valley Race Course
Job Locations US-OH-Toledo
- Assisting Collections Supervisor with projects as assigned- Attending department meetings and take notes- Effectively working with all levels of employees in the Casino- Performing all duties in a confidential manner- Assisting Collections Supervisor with daily operations of department- Maintaining and ordering Check Cashier supplies- Processing new applications for check cashing- Processing RG-Correspondence email
Job ID
2021-78354
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Columbus
- Accurately completing and updating electronic MTL/MIL transactions- Accurately process Poker Room activity; verification of front line cashier transactions over $1,000.00, receiving Poker Dealer tokes, process chip redemptions when required; verification of hand-to-hand transactions between cashiers; conduct transactions with other departments as needed in the absence of a member of management- Flexibility with schedule, perform any cashiering duties as needed, or as instructed by member of management- Understands and performs department objectives, standards, and guidelines- Possess thorough knowledge of casino policies for all cashier areas- Maintain, reconcile, fill and credit Ticket Redemption Units as needed; collaborate with the Main Bank to accomplish these tasks- Maintain security and accountability over all funds, including, but not limited to: chips, coins, tokens, cash currency, foreign cash currency, cash equivalents and paperwork- Observe and verify funds received and disbursed to other departments, guests and transactions between cashiers- Verify all Cashier and Main Bank paperwork is accurately completed prior to Accounting and Internal Audit review- Accurately complete transactions with Internal customers- Accurately process and record Unclaimed and regular Jackpots- Maintain accurate inventory of all Chips distributed and received from Table Games, Main Bank and Cashiers- Thorough knowledge of the paid in/out guidelines- Work with Vault to ensure timely process of buys; accurately receive “drops” and complete other transactions from the Count Team.- Answer phone calls with proper phone etiquette- Accurately process and verify deposits
Job ID
2021-79570
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino at Columbus
Job Locations US-OH-Dayton
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Maintain balanced work station.- Maintain ticketing and jackpot kiosks on the gaming floor, including filling, dropping, and balancing.- Maintaining lottery ticket stations on the gaming floor, including dropping and balancing.- Pay out patron’s jackpot winnings.- Complete paperwork and currency exchanges for Cashiers, VLT, and F&B.- Complete F&B nightly drops.- Verify money from Soft Count.- Prepare funds for deposit to bank.- Run loose coins from bank for ticketing kiosk fills.- Be knowledgeable and comply with Title 31 regulations.- Answer phone calls with proper phone etiquette.- Comply with state, company, and department policies and regulations.- Other duties, as needed.
Job ID
2020-74691
Position Type
Regular Part-Time
Category
Hidden (8743)
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-OH-Dayton
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Maintain balanced work station.- Maintain ticketing and jackpot kiosks on the gaming floor, including filling, dropping, and balancing.- Maintaining lottery ticket stations on the gaming floor, including dropping and balancing.- Pay out patron’s jackpot winnings.- Complete paperwork and currency exchanges for Cashiers, VLT, and F&B.- Complete F&B nightly drops.- Verify money from Soft Count.- Prepare funds for deposit to bank.- Run loose coins from bank for ticketing kiosk fills.- Be knowledgeable and comply with Title 31 regulations.- Answer phone calls with proper phone etiquette.- Comply with state, company, and department policies and regulations.- Other duties, as needed.
Job ID
2020-75688
Position Type
Regular Full-Time
Category
Hidden (8743)
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-WV-Charles Town
Job ID
2021-80243
Position Type
Regular Full-Time
Category
Hidden (8743)
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-WV-Charles Town
- The Cage Shift Manager assists with supervising and directing the cage/player services department on the assigned shift. - All duties are to be performed within the policy and procedure guidelines of Hollywood Casino at Charles Town Races, and in accordance with internal Controls.- This position directly supervises the Cage Shift Supervisors and Credit Administrator on shift.- Supervises staff performance as it pertains to Vault, Cage, and Credit procedures, security, and compliance.- Trains, schedules, and evaluates personnel in keeping with company objectives.- Maintains appropriate staffing levels for all shifts within the department. Responsible for the smooth implementation of all procedural changes.- Monitors and edits working schedules and time and attendance reports for Cage employees daily.- Maintains and secures necessary controls for the Cage operations, including the outlets.- Verifies the cash reserve daily and places bank orders for currency and coin as necessary.- Implements approved policies and procedures with respect to establishing casino Credit privileges.- In the absence of the Credit Administrator, accepts and processes all phases of casino Credit applications and Credit histories for submission to and evaluation by the Cage Manager. - Verifies and posts confidential Credit information and identification credentials in the Credit file.- Inputs approval or denial information in the patron’s Credit file.- Maintains, reviews, and updates customer Credit files.  - Assumes the responsibility for the controlling and accounting activity within the Casino Cage for each shift and for adherence to regulations and policies regarding Cage.- Performs the duties of a Cage Shift Supervisor, Player Services Representative, and Credit Administrator as may be necessary.- Interacts with customers and employees during their assigned shift to assure that the team is always pleasant while being efficient and effective. Ensures that all equipment is in good working order; schedules maintenance as needed.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.- Assists in staff selection, training, recognition, separation, and other human resources related issues.- Evaluates staff performance and provides feedback.- Complete understanding and adherence to disciplinary policies including but not limited to coaching and counseling staff and the use of the progressive discipline to modify performance.- Assists in the development, implementation, and monitoring of departmental standard operating procedures.- Participates in continuous improvement teams as assigned and contributes input, information, and solutions to help improve the department and organization.- Practices, observes, and enforces safety rules and regulations while looking out for the welfare of the customer.- Investigates customer complaints relating to the department and determines basis of grievance.- Utilizes effective communication tools to ensure that consistent, accurate, and timely information is provided through the shifts. - Ensures that staff behavior and appearance are in compliance with established standards.- Maintains a professional work environment with management and staff.  Maintains harmony among staff and resolves grievances.- Maintains complete confidentiality of all company information at all times.- Participates in meetings and trainings as required.- Performs other duties as may be assigned by department and/or company management.
Job ID
2021-80643
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-NV-Jackpot
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists with guest inquiries while monitoring and applying service recovery within authorized levels.- Reviews and approves Cage documentation based on established levels of authorization in absence of Shift Manager.- Prepares/reviews currency transactions reports in absence of Shift Manager on assigned shift.- Verifies vault accountability at end of shift. - Verifies Credit line availability in absence of Shift Manager on assigned shift.- Responsible for verification of main bank and window cashier drawers.- Responsible for authorizing checks.- Prepares customer deposit and safekeeping log.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance  procedures.  - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-79520
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Cactus Petes
Job Locations US-NM-Hobbs
- Responsible for supervising, managing and scheduling staff in the Player Services / Cage / Mutuels- Develops, implements and manages operational goals and monitors achievements of performance and profit objectives for Players Services/Cage and Mutuel Departments.- Regulates and determines extensions of Credit according to established guidelines.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. - Conduct investigations into variances, violations of internal controls, and violation of reporting requirements.- Responsible for assisting in the budget process for the departments and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals. - Acts as a liaison with the Marketing department to ensure all programs, promotions, and events are communicated and executed flawlessly.   - Effectively respond to a supervisor’s requests in all areas of guest interaction and guest concerns.- Acquire new players through the continuous promotion of the Marquee Rewards card program and the special benefits of card membership.- Responsible for all operation supply inventory ensuring team members have the tools needed to do their jobs to maximize efficiently.- Administration of reward and recognition programs to maximize employee engagement.- Responsible for securing the integrity of all assets and oversees balancing of all cage and mutuel office banks.- Review and approve cage documentation based on established levels of authorization.- Prepare/review currency transaction reports and review of multiple transactions logs for accuracy. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.- Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.  - Coordinate as needed with racing operations manager on racing related matters- Coordinate post times for daily races- Maintains strict confidentiality in all departmental and company matters.- Communication with State Racing Commission on simulcast, mutual and racing issues as needed. May require attendance at racing commission meetings. - Assess Mutuel handle, attendance, trends, year to year numbers, productivity to maximize operations.- Responsible for minor repairs/maintenance of tote equipment.- interface with Tote and audio-visual vendors to ensure proper standards are maintained.- inventory control and optimum utilization of racing programs and other racing materials- Enter daily statistics, coordinate and verify all statistical data entry for necessary reporting forms- Must work well under pressure and meet multiple and sometimes competing deadlines.- Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and supervisors.- Adhere to all departments/company policies and procedures. - Performs all other related and compatible duties as assigned
Job ID
2021-79187
Position Type
Regular Full-Time
Category
Hidden (8743)
Casino Property
Zia Park Casino Hotel Racetrack
Job Locations US-PA-Washington
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Works closely with Executive Hosts, ViP Casino Services, and Players Club to ensure superior guest satisfaction. - Greets Players Club guests in a courteous and friendly manner and explains amenities and features. - Resolves customer service issues according to established guidelines. - Provides information on all aspects of the property’s services and facilities. - Explains the benefits and issuance of the mychoice card. - Builds and retains customer relations for our 4- and 5-Star guests. - Awards customer complimentaries based on gaming action and program guidelines. - Acts as greeter for bus line runs and charter groups as directed. - Performs all other related and compatible duties as assigned. - Maintain strict confidentiality in all company matters.
Job ID
2021-80814
Position Type
Regular Part-Time
Casino Property
The Meadows Casino Racetrack
Job Locations US-OH-Dayton
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Maintain balanced cashier’s station.- Process cash transactions for gaming customers and employees (Includes cashing TITO tickets, personal checks, markers, traveler’s checks, lottery tickets, exchange currency, and processing cash advance transactions).- Process expanded cashing lottery tickets through the lottery site, $600-$5,000, and any applicable paperwork.- Offer and process applications for the mychoice Mastercard credit card.- Be knowledgeable and comply with Title 31 regulations.- Enroll patrons into mychoice, issue patrons mychoice player cards, maintain accurate player tracking information, answer questions about patron’s accounts, and assist the Marketing Department with all gaming promotions.- Answer phone calls with proper phone etiquette.- Comply with state, company, and department policies and regulations.- Other duties, as needed.
Job ID
2021-79706
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-CO-Black Hawk
- Responsible for supervising staff and the overall daily management of a designated shift in the Poker area. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Effectively handles customer concerns and requests; reports problems to manager. - Responsible for the accountability of the chips, cards, and all other gaming equipment. - Assists in maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Poker department. - Shares responsibility for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances. - Shares responsibility for the overall integrity of daily operations on assigned shift.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-78683
Starting Salary
USD $53,000.00/Yr.
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-WV-Charles Town
- Provides direct supervision for all games and staff during assigned shift.  Enforces all games procedures and policies as outlined in department and company manuals and in accordance with Internal Controls.  Monitors for compliance.- Responsible for controlling labor costs through proper forecasting and scheduling of staff.  Adjusts daily work force based upon business needs.- Reports shift activity on a daily basis and coordinates with other shifts; including customer activity and play; game drop; and any unusual activity. - Verifies table inventories.- Recommends changes to game spread / mix and staffing.- Maintains game security and protects company assets at all times. - Assists in staff selection; training; recognition; separation of employment and other human resources related issues.- Complete understanding and adherence to disciplinary policies including but not limited to coaching and counseling staff and the use of the progressive discipline to modify performance.- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.  - Effective communicator to ensure that consistent, accurate and timely information is provided to all shifts.- Effectively handles customer concerns and requests.- Addresses and manages complaints, grievances or concerns from team members.- Utilizes effective communication tools to ensure that consistent, accurate and timely information is provided through the shifts.- Ensures that staff behavior and appearance are in compliance with established standards.- Maintains a professional work environment with management and staff.  - Maintains complete confidentiality of all company information at all times.- Participates in meetings and training as required. - Performs other duties as may be assigned by department and/or company management and performs all duties in a safe and responsible manner.
Job ID
2021-80868
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-OH-Columbus
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Job ID
2021-79523
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Columbus
Job Locations US-OH-Toledo
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for supervising staff and the overall daily management of a designated shift in the Poker area. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Effectively handles customer concerns and requests. Reports problems to Manager.- Responsible for the accountability of the chips, cards, and all other gaming equipment.- Assists in maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Poker department.- Shares responsibility for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances. - Shares responsibility for the overall integrity of daily operations on assigned shift.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.SUPERVISORY RESPONSIBILITIES                           This job may or may not have supervisory responsibilities. - - Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.- Manages work procedures and expedites workflow.- Provides recommendation for employee performance (disciplining, coaching, and counseling).
Job ID
2021-80384
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Toledo
Job Locations US-MS-Bay St Louis
- Responsible for supervising staff and the overall daily management of a designated shift in the Poker area. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.- Effectively handles customer concerns and requests. Reports problems to Manager.- Responsible for the accountability of the chips, cards, and all other gaming equipment.- Assists in maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Poker department.- Shares responsibility for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances. - Shares responsibility for the overall integrity of daily operations on assigned shift.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-78548
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MO-St. Louis
The following and other duties may be assigned as necessary: - Responsible for supervising staff and the overall daily management of a designated shift in the Poker area. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Effectively handles customer concerns and requests. Reports problems to Manager.- Responsible for the accountability of the chips, cards, and all other gaming equipment.- Assists in maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Poker department.- Shares responsibility for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances. - Shares responsibility for the overall integrity of daily operations on assigned shift.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-79799
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino St. Louis

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