Penn National Gaming, Inc.

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Search Results Page 43 of 67

Job Locations US-MA-Plainville
.
Job ID
2021-79009
Position Type
Regular Part-Time
Casino Property
Plainridge Park Casino
Job Locations US-PA-Washington
Job ID
2021-78730
Position Type
Regular Full-Time
Category
Racing Operations
Casino Property
The Meadows Casino Racetrack
Job Locations US-MO-St. Louis
The classes will be held from 4:00 pm to midnight, Thursday through Monday. - Attends Dealer School for the duration of the school while having satisfactory attendance according to River City Casino local Attendance policy.- Provides accurate and efficient dealing at assigned table game. - Follows game procedures when dealing (Poker – or  Blackjack, Craps, Roulette, Poker, Baccarat,)  and any other form or variation of table games. - Provides prompt, courteous and accurate dealing at assigned table(s).- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position.- Performs accurate chip and cash transactions according to established policies.- Maintains game security and protects company assets at all times.  - Assists guests and/or trainers in understanding the rules and ensures adherence to established policies and procedures.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Performs all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.**Please note this is not a toked position, as this position would only be working in a training facility.  Participation and selection for Dealing School does not guarantee future offers of employment**
Job ID
2021-79095
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
River City Casino & Hotel
Job Locations US-NV-Henderson
MAJOR JOB DUTiES: Duties include, but are not limited to the following:   - Prepare fruits and vegetables for serving, by washing, peeling, cutting, and placing items in their respective refrigerators for future use. - Prepare a variety of cold meats and seafood items such as cracking or removing the shell from seafood, slicing cold cuts for serving, and breading fish. - Prepare various menu items and garnish them accordingly. - Prepare toast, pancakes, and hour d’oeuvres, both hot and cold. - Dish up and garnish all desserts, such as ice cream, sodas, pies, cakes and fruit cups. - Responsible for conserving waste and utilizing all products and byproducts to facilitate a lower food cost. - Operate small kitchen equipment such as mixers, slicers, and cutters. - Must provide courteous and friendly service to all staff. - Performs related work as requested. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
Job ID
2021-78901
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
M Resort
Job Locations US-NV-Henderson
MAJOR JOB DUTiES: Duties include, but are not limited to the following:   - Prepare fruits and vegetables for serving, by washing, peeling, cutting, and placing items in their respective refrigerators for future use. - Prepare a variety of cold meats and seafood items such as cracking or removing the shell from seafood, slicing cold cuts for serving, and breading fish. - Prepare various menu items and garnish them accordingly. - Prepare toast, pancakes, and hour d’oeuvres, both hot and cold. - Dish up and garnish all desserts, such as ice cream, sodas, pies, cakes and fruit cups. - Responsible for conserving waste and utilizing all products and byproducts to facilitate a lower food cost. - Operate small kitchen equipment such as mixers, slicers, and cutters. - Must provide courteous and friendly service to all staff. - Performs related work as requested. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
Job ID
2021-79404
Position Type
On-Call
Category
Food & Beverage
Casino Property
M Resort
Job Locations US-WV-Charles Town
-$12.00 Hour- Optimizes revenue through timely and accurate booking of hotel, restaurant, and gaming event reservations. - Provides Red Carpet Customer Service to all guests with a goal to exceed their expectations. - Attentively processes, coordinates, and distributes incoming telephone inquiries and information services. - Promotes property services, facilities, and outlets; provides guests with information such as local attractions, directions, and gaming floor activities. - Responds to guest requests promptly and courteously and resolves minor guest complaints to the satisfaction of the customer; informs leadership of major problems, complaints, disturbances, or dissatisfied guests. - Books accurate hotel reservations via telephone and email into the property management system. - Books accurate guest restaurant reservations into OpenTable reservation system. - Books thorough gaming and mychoice player marketing event reservations utilizing marketing-generated database. - Thorough knowledge of mychoice player program and delivers attentive service and recognition to all mychoice members. - Completes shift checklist tasks, to include but not be limited to printing hotel arrivals lists, verifying guest reservation information, generating daily operations brief, verifying and processing inter-departmental emails, etc. - Thorough knowledge of Emergency Procedures and Crisis Communications material. - informed of all guest functions, events, tournaments, concerts, and activities at HCCTR. - Provides a professional image at all times; adheres to appearance and dress standards. - Actively supports company policies and procedures and participates in HCCTR programs.
Job ID
2021-80770
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-WV-Charles Town
-$10.00- Friday and Saturdays- Transports and delivers passengers safely and courteously to legal, authorized parking and loading areas.  - Maintains a record of vehicle mechanical problems, and routinely informs supervisor of any need for service, maintenance, or repair.  - Maintains a record checking oil, transmission fluid, windshield washer fluid, and brake fluid weekly, and pre and post shift inspections.  - Drives vehicle safely and monitors operations for acts of theft and vandalism and completes a security report for all incidents as directed.  - Maintains a record of fuel, mileage, Department of Transportation vehicle safety inspection reports, pick-up/drop-off time logs, and required department reports.  - Makes announcements to guests as needed.  - Maintains cleanliness inside and outside the shuttle including empty trash, sweeping and mopping floor, cleaning windows, and washing exterior when necessary. - Reports all deficiencies in parking lots relating to safety and cleanliness.  - Wears and maintains all uniforms properly.  - Greets the guests in a friendly manner and helps them on and off shuttles.  - Directs the guests to the location in which they desire to go.  - Fills vehicle with fuel. - Handles guest complaints with the intention of customer satisfaction.   - Completes all required reports and documentation.   - Ability to answer questions the guests may have.  - inspects the shuttle for items left behind by the guests/employees and inspects for damage after each shift. 
Job ID
2021-80481
Position Type
Regular Part-Time
Category
Transportation & Valet
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-WV-Charles Town
- Ability to deal Poker in order to provide a courteous and entertaining experience. - Accepts direction during day to day operations to ensure departmental standards and operational guidelines within the Poker area are met. - initiates courteous and friendly conversation with guests and provides game instructions to guests upon request, or as assigned, to encourage game activity. - Sponsors new Dealers as needed in order to provide new hires with adequate on the job training. - Protects the integrity of the game through visual observation of all guests and game layout. - Responsible for maintaining a clean, organized work area including wiping down Poker tables and picking up dirty glasses and ashtrays from empty seats. - Presents oneself as a Credit to the Company and encourages others to do the same. - Performs all other related and compatible duties as assigned.
Job ID
2021-79684
Position Type
Regular Part-Time
Category
Hidden (15272)
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-WV-Charles Town
- Provides accurate and efficient dealing at assigned table game. - Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games. - Provides prompt, courteous, and accurate dealing at assigned table(s). - Adheres to all company and departmental policies and procedures and state regulations as it relates to this position. - Performs accurate chip and cash transactions. - Receives wagers from customers and pays the appropriate game outcomes. - Maintains game security and protects company assets at all times. - Assists customers in understanding the rules and ensures adherence to established policies and procedures. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.
Job ID
2021-79681
Position Type
Regular Part-Time
Category
Hidden (15272)
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-IL-Joliet
- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Maintains a professional appearance at all times, clean and well-groomed as per standard.- Provides friendly, quick, and professional service to guests and co-workers.- Mixes and prepares drink orders, according to Hollywood’s standards; garnishes properly.- Accurately operates cash register by ringing in all transactions, accepts payment, and provides change.- Requests stock and checks bar to monitor stock levels.- Maintains cleanliness of bar and station.- Follows safety rules.- Able to answer questions when asked about Hollywood operations.- Prepares bars for the following shift by completing opening and closing duties.- Notifies Supervisor if a guest appears intoxicated.- Notifies Management of equipment problems.- Attends all staff briefings and meetings.
Job ID
2021-80108
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Joliet
Job Locations US-NJ-Cherry Hill
RESPONSIBILITIES- Analyze player behavior, interpret facts from the evidence shown, draw conclusions based on this review, and communicate your findings.- Review and process payments/withdrawals in a timely manner.- Investigate and resolve issues related to payments, including reconciliation of transactions and missing deposits.- Identify trends in withdrawals and deposits where players may be attempting to circumvent state and/or federal reporting protocols.- Partner with third-party providers to resolve player issues related to deposits and withdrawals.- Compile and manage daily reports and account reviews.- Maintain and share detailed notes related to player transactions.- Complete applicable workflows to meet player satisfaction criteria.- Liaise with Player Experience Associates whenever players have questions related to deposits and withdrawals. 
Job ID
2021-78517
Position Type
Regular Full-Time
Category
Legal, Audit, Compliance & Risk
Casino Property
Penn Interactive Ventures - NJ
Job Locations US-NJ-Cherry Hill
RESPONSIBILITIES- Analyze player behavior, interpret facts from the evidence shown, draw conclusions based on this review, and communicate your findings.- Review and process payments/withdrawals in a timely manner.- Investigate and resolve issues related to payments, including reconciliation of transactions and missing deposits.- Identify trends in withdrawals and deposits where players may be attempting to circumvent state and/or federal reporting protocols.- Partner with third-party providers to resolve player issues related to deposits and withdrawals.- Compile and manage daily reports and account reviews.- Maintain and share detailed notes related to player transactions.- Complete applicable workflows to meet player satisfaction criteria.- Liaise with Player Experience Associates whenever players have questions related to deposits and withdrawals. 
Job ID
2021-80798
Position Type
Regular Full-Time
Category
Legal, Audit, Compliance & Risk
Casino Property
Penn Interactive Ventures - NJ
Job Locations US-NV-Las Vegas
Responsible for preparation of bi-weekly payroll for 2 or more companies, in multiple jurisdictions and union environments. - Completes the payroll process for locations of responsibility, utilizing Kronos timekeeping and Ultimate Software. Checks figures for accuracy and necessary approvals; posts data to records for payroll processing ensuring an accurate and balanced payroll.- Responsible for understanding the pay practices associated with the property and verifying timecard calculation is accurate, ability to research questions regarding tip calculations as it impacts the employee timecard.- Reviews a variety of payroll source documents, identifies and reconciles discrepancies including time records and other related documents to ensure the accuracy of payroll processing.- Review garnishments, assist with tax and garnishment team on responses to agencies and interrogatories when needed.- Communicates with the Human Resources Department to ensure the integrity of the payroll data including data related to new hires, terminations, transfers and rate changes. Makes updates as necessary. - Maintain appropriate records, files and documentation for payroll and timekeeping system and relative audits.- Research and resolve questions as they relate to payroll information.- Processes any special payrolls including and not limited to the annual bonus and year-end adjustment payrolls.- Assist with month-end, quarter-end, and year-end functions as needed.- Special projects as deemed necessary by Shared Services Payroll Assistant Manager.- Duties and tasks are varied and complex, are performed under general supervision, and typically require originality and/or ingenuity.
Job ID
2020-77499
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Penn National Gaming, Inc.
Job Locations US-OH-Columbus
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for supervising staff and management in the table games department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.Works closely with the Assistant Shift Manager and/or Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability.- Make suggestions for improvement on standard operating procedures as needed.- Shares responsibility of the overall engagement of all team members with Assistant Shift and/or Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances. - Responsible for the accountability of the chips, cards, dice and all other gaming equipment.- Assists with verifications of table inventories and effectively manages table limits.- Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.- Maintains a continuous inspection of cards and dice ensuring the security of assigned table games.- Shares responsibility for the overall integrity of daily operations.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures efficient operations table games protection.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures. - Accounts for chips on assigned games. This includes but not limited to making fills and credits as needed.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.- Performs all other related and compatible duties as assigned.SUPERVISORY RESPONSIBILITIES                                             This job has supervisory responsibilities.- Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.- Manages work procedures and expedites workflow.- Provides recommendation for employee performance (disciplining, coaching, and counseling).
Job ID
2021-78917
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Columbus
Job Locations US-OH-Columbus
The following and other duties may be assigned as necessary:   - Responsible for supervising and managing staff in the Table Games Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for the overall achievement of department customer service goals.  - Effectively handles customer concerns and requests.- Makes final decisions in regards to service recovery.- Responsible for the accountability of the chips, cards, dice and all other gaming equipment.- Verifies table inventories and effectively manages table limits.- Works closely with Vice President/Director/Manager to implement and oversee overall strategies for the overall engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management in order to maximize profitability.- Maintains and processes all paperwork, logs, schedules, and communication pertaining to the Table Games department.- Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Assistant Shift Manager and Shift Manager.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-80554
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Columbus
Job Locations US-LA-Bossier City
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for supervising and managing staff in the Player Development department. - Manages operational goals and monitors achievements of performance and profit objectives in defined area.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Executes VIP player programs/events to create guest loyalty and return guest visits.- Administers and oversees player coding in Salesforce and monitors team member progress.- Prepares and distributes daily and weekly reports for own department, other departments and management in regard to scheduled VIP player property visits. - Assists players in making arrangements for hotel and restaurant reservations and other amenities in absence of Hosts.- Responsible for coaching and providing necessary pathways to Hosts to achieve their Salesforce goals.- Ensure compliance with VIP player discretionary comping guidelines.- Makes final decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.- Resolves VIP guest opportunities, conflicts, and complaints on behalf the Company in a fair and equitable manner.- Proactively offers support to all segments of marketing, including but not limited to Asian Marketing, National Casino Marketing and Special Events.- Helps organize and manage cross property opportunities, traveling with VIP guests when necessary.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Represents the Company for VIP player outings and events as needed. Provides professional representation on at internal and external meetings and events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.- Enhances guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Director of Player Development.- Maintains strict confidentiality in all departmental and company matters.SUPERVISORY RESPONSIBILITIES                                                   This job will have supervisory responsibilities.- Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regard to performance.- Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.- Manages work procedures and expedites workflow.- Responsible for employee performance (disciplining, coaching, counseling).
Job ID
2021-79777
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Boomtown Bossier City
Job Locations US-MO-St. Louis
ESSENTIAL DUTIES AND RESPONSIBILITIES - Provides analytical and technical support for VIP functions including Player Contact System, Real Time Casino Marketing, and contact/relationship marketing strategy.- Updates employees as to new policies and procedures and current/future property events. - Stays informed and aware of all hotel functions and available amenities. - Follows and enforces all department policies, i.e., dress code, customer relations, procedures, etc. - Performs administrative duties as required, completes necessary reports, and other related assignments and projects in a timely fashion. - Participates in the coordination and delivery of property promotions. - Notifies the Director of Marketing and takes action to resolve severe problems immediately, i.e. system problems, customer issues, employee issues, etc. - Responsible for on-going hiring and performance management for a team of highly talented service professionals to provide for efficient guest services, customer satisfaction and profitability.- Role model excellence in service, inspiring your team through both Hollywood Casino St. Louis best practices.- Provide regular feedback and coaching as well as annual and mid-year reviews for direct reports using available HR and performance management tools.- Player Development activities and services that will attain acceptable levels of revenue by key segment.- Redeems promotional giveaway mailings, vouchers, certificates and issues the awards/prizes/cash/gift for giveaways. SUPERVISORY RESPONSIBILITIES                                                    This job will have supervisory responsibilities.- Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. - Manages work procedures and expedites workflow.- Responsible for employee performance (disciplining, coaching, counseling).
Job ID
2021-80098
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino St. Louis
Job Locations US-NJ-Cherry Hill
RESPONSIBILITIES:- Troubleshoot with Players through various Channels (Phone Call, Email, Chat, Social, Etc.)- Track and escalate Complaints and Inquiries by Disposition- Appreciate all Departments of the business and have a healthy knowledge of where to escalate potential complaints, potential risk to the business, and potential VIP candidates- Perform proactive inbound and outbound telephone support- Finds, investigates and resolves Player issues in a timely manner with the highest possible Quality standards- Successfully maintains acceptable qualitative and quantitative KPI Scores- Identifies trends and reports app issues to leadership
Job ID
2021-78593
Position Type
Regular Full-Time
Category
Other
Casino Property
Penn Interactive Ventures - NJ
Job Locations US-MA
RESPONSIBILITIES:- Troubleshoot with Players through various Channels (Phone Call, Email, Chat, Social, Etc.)- Track and escalate Complaints and Inquiries by Disposition- Appreciate all Departments of the business and have a healthy knowledge of where to escalate potential complaints, potential risk to the business, and potential VIP candidates- Perform proactive inbound and outbound telephone support- Finds, investigates and resolves Player issues in a timely manner with the highest possible Quality standards- Successfully maintains acceptable qualitative and quantitative KPI Scores- Identifies trends and reports app issues to leadership
Job ID
2021-80330
Position Type
Regular Full-Time
Category
Other
Casino Property
PIV MA Remote TM
Job Locations US-OH-Dayton
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Maintain balanced cashier’s station.- Process cash transactions for gaming customers and employees (Includes cashing TITO tickets, personal checks, markers, traveler’s checks, lottery tickets, exchange currency, and processing cash advance transactions).- Process expanded cashing lottery tickets through the lottery site, $600-$5,000, and any applicable paperwork.- Offer and process applications for the mychoice Mastercard credit card.- Be knowledgeable and comply with Title 31 regulations.- Enroll patrons into mychoice, issue patrons mychoice player cards, maintain accurate player tracking information, answer questions about patron’s accounts, and assist the Marketing Department with all gaming promotions.- Answer phone calls with proper phone etiquette.- Comply with state, company, and department policies and regulations.- Other duties, as needed.
Job ID
2021-80061
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Gaming at Dayton Raceway

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