Penn National Gaming, Inc.

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Search Results Page 42 of 47

Job Locations US-NJ-Cherry Hill
- Design, implement and manage large scale standard operating procedures to benefit our Players.  - Manage and direct daily operations to achieve performance and quality goals - Manage and grow Operations Managers- Lead and strategize with the Operations Managers key performance metrics, scheduling best practices, and training needs for our Player Experience Specialists- Lead and cultivate a positive team environment and provide ongoing guidance and career development opportunities for the Player Experience Team- Present clear measurements of success to senior leadership as it relates to the department, and demonstrates ability to develop and enhance them- Manage budget responsibilities include planning, gaining executive support, reporting, and initiating changes to meet or improve costs per contact- Leverage data and financial analysis, workforce models, KPIs to inform, advise, and problem solve - Review current industry practices and strategizes key improvements as needed- Strategize and identify emerging technology to better the experience for our Players and Team Members- Identify and utilize the player support platform in conjunction with PI’s Player Account Management (PAM) system, to manage and assess Customer Support effectiveness-  Serve as a liaison to other departments to gather requirements and implement initiatives.  Establish and maintain cross-organizational relationships that align with company goals- Execute in an intense, fast paced, and highly iterative environment
Job ID
2020-77465
Position Type
Regular Full-Time
Category
Other
Casino Property
Penn Interactive Ventures - NJ
Job Locations US-PA-Grantville
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Prepares and follows audit programs to conduct audits.- Performs detail testing of source documents to ensure compliance with requirements of Internal Control Manuals, Regulatory Rules/Acts and departmental policies and procedures.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Performs observations and analysis of departmental procedures to ensure compliance and operational efficiencies are consistent with pre-established guidelines.- Recommends and implements alternative procedures to enhance operations.- Recommends improvements to procedures, operational efficiencies and continued compliance.- Identifies weaknesses in audit findings and recommends solutions.- Completes audit files with working papers referenced to the audit programs.- Liaises with external auditors to communicate information and resolve problems.- Presents audit issues to Manager for the development of reports and recommendations.- Maintains audit files, ensures files contain planning memos, programs and reports and follows up to ensure audit recommendations have been followed.- Analyzes data obtained for evidence of deficiencies in controls, duplication of efforts, extravagance, fraud, or lack of compliance with law, government regulations and management plans, policies or procedures.- Assists in planning the theory and scope of audits and related audit programs.- Serves as lead of Internal Auditors in the field as needed.- Develops and recommends alternative procedures to enhance operations.- Completes audit files with working papers referenced to the audit program.- Reviews staff audit files and makes corrections as needed.  Makes recommendations on improvements based upon findings.- Maintains strict confidentiality in all departmental and company matters.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2020-77335
Position Type
Regular Full-Time
Category
Legal, Audit, Compliance & Risk
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-MO-St. Louis | US-MO-St. Louis
- Performs comprehensive analysis of CRM campaign and market research data.  Makes recommendations for improvement and delivers information based upon analysis findings.- Utilizes business intelligence reporting tool and SQL to construct marketing performance analytics as required. - Analyzes customer data, defines actionable segments and creates targeted lifetime value/customer life-cycle engagement campaigns and programs. Makes recommendations for campaigns based upon findings.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Partners with the Director to lead the development, execution and management of the CRM strategy. This includes but not limited to the development and execution of omni channel loyalty marketing and CRM initiatives to optimize acquisition, retention, win-back, dynamic personalization and promotional strategies. - Defines combined functionality of new and existing marketing channels.  Develops realistic and executable road maps for successful function. - Prepares analysis for measuring marketing performance across the property including but limited to areas of CRM Marketing, customer loyalty program, promotions, amenity offers, internet/social media engagement.- Serves as a liaison between business units and Project Team in all areas of support and enhancements. - Leads the analysis and business requirement gathering to develop detailed functional requirements for project scopes. - Creates clear, concise, and complete functional specifications and requirements documents.- Collaborates with BI team to test and verify that solutions will be successful.- Maintains current knowledge of emerging CRM (i.e. Salesforce or Tableau), app technologies, and solutions. - Provides training support to end users of business intelligence reporting and CRM tools as needed.- Maintains CRM dashboards. Troubleshoots as needed and escalates issues to Manager.- Performs data mining for campaigns and audits according to established guidelines. Presents information and makes recommendations for improvement. - Develops database queries for counts and lists of records based upon real time analytics. Runs queries and develops detailed reporting upon findings.  Makes recommendations for database improvement.- Prepares ad-hoc reporting.- Identifies performance opportunities across marketing initiatives. Develops and presents recommendations for improvement.- Creates presentations for budget meetings and operational reviews.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2020-76602
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino St. Louis
Job Locations US-NV-Las Vegas
- Assists in the accurate and timely preparation of property financial statements in a centralized environment. - Maintains accounting records in accordance with Generally Accepted Accounting Principles (GAAP) and company policy.  - Completes detailed month-end account reconciliations for the complex trial balance accounts. - Prepares monthly analyses on complex trial balance accounts. - Researches variances to budget and any unexpected movement in the trial balance. - Initiates month-end journal entries. - Ensures the validity of all adjusting and accrual entries. - Monitors and analyzes the monthly activity of the payroll and benefit-related accounts. - Monitors and analyzes the accounting for monthly marketing accruals. - Monitors and analyzes the accounting for banking and Credit card entries and reconciliations.
Job ID
2021-79057
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Penn National Gaming, Inc.
Job Locations US-OH-Youngstown
- Maintains receiving/ training/ test Barn and shed rows at all times- Responsible for cleaning and bedding of all stalls in barns- Assist horsemen with fill in barns- Assist Stall Superintendent as needed- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 
Job ID
2020-77566
Position Type
Seasonal
Category
Racing Operations
Casino Property
Hollywood Gaming at Mahoning Valley Race Course
Job Locations US-MO-Riverside
- Works closely with Sous Chef to monitor culinary standards and operational guidelines within a specific outlet for a specific shift including kitchen areas, food preparation activities and facilitiesAdministers all aspects of food preparation ensuring kitchen is clean, well stocked and problem-free. - Efficient preparation of all food related items for both batch and individual plated recipes with attention to maintaining appropriate food costs, volume, quality, and attractiveness. - Ability to perform the functions of any culinary task assigned within kitchen such as broiler, sauté, Asian and prep when needed. - Accountable for meeting or exceeding all State of Missouri and the Company’s sanitation requirements (ServSafe).  - Supports safety and accident prevention programs (non slip footwear, knife handling, and proper lifting).  - Monitoring/implementation of garbage separation and disposal as per standards.  - Partners with Sous Chef to coordinate work flow during shift to meet business demands and ensure customer satisfaction.   - Acts as a role model to other employees and always presents oneself as a Credit to the Company and encourages others to do the same. - Performs all other related and compatible duties as assigned. - Must acquire all necessary skills to act as Sous Chef within 18 months.  - Write prep list and take inventory.
Job ID
2021-77766
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Argosy Casino Hotel & Spa Riverside
Job Locations US-CO-Black Hawk
- Performs daily cleaning projects as directed by supervisors.-  Cleans all floor mats; sweeps and mops all kitchen floors to remove food, debris, and grease; cleans behind and under all equipment. - Maintains hood vent system and ovens. - Cleans and sanitizes all garbage cans. - Maintains adequate inventory of supplies needed to perform job function. - Responsible for proper storage of all equipment (e.g. china, glass, silver, cooking equipment, and utensils).- Ensures the cleanliness of all floors, walls, dishes, pots, etc. - Ensures “Wet Floor” signs and other markers are used. - Ensures kitchen workers have and use the proper equipment necessary for the job (e.g. gloves, goggles, cleaning solutions, etc.). - Ensures that all equipment functions properly; reports malfunctions promptly. - Assists kitchen utility personnel with duties when necessary as directed by supervisor. - Assists other outlets with cleaning projects or restocking supplies. - Assists in training kitchen workers in all aspects of safety. - Trains kitchen personnel on proper cleaning solution usage and safety applications. - Responsible for organization and proper storage of cleaning solutions and supplies. - Maintains the levels and standards of cleanliness and safety set by the company, the Health Department, and OSHA. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2020-77173
Starting Salary
USD $14.00/Hr.
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-OH-Toledo
- Preparing tableware for washing- Collecting all soiled pots, washes and restacks cleaned pots on shelves - Responsible for removal of garbage and refuse - Mopping, scrubbing, rinsing and polishing hard floors- Washing walls and ceiling tiles- Cleaning and sanitizing all cooking equipment - Proper maintenance and distribution of company assets - Setting up dishwashing machine- Stacking and stores clean dishes in proper kitchen areas- Recognizing and using appropriate chemicals- Cleaning all floors- Other duties as necessary 
Job ID
2020-75388
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Toledo
Job Locations US-LA-Baton Rouge
- Normal and deep cleaning of inside/outside of ovens, inside/outside of hoods, inside/outside of grills, inside/outside of stoves, inside/outside deep fryers, inside/outside hot boxes, inside/outside salamanders, steam tables, chafers, table and counter tops, inside/outside walk-in refrigerators and freezers, speed racks (Crescors), trash cans & trash dumpsters, glass, brass, ceilings, walls, floors, drains, fans- Deep cleaning steward needs knowledge of taking apart and putting this above equipment back together- Ensure proper storage of equipment, chemicals and restaurant supplies in compliance with departmental, company and OSHA standards, in the dish and pot rooms, kitchens, mop rooms and trash dock. This includes but is not limited to china, glassware, silverware, trash cans, trash dumpsters, pots & pans- Ensure the proper stocking and restocking of all food line china and utensils before, during and after the restaurant hours of operation- Other duties may be assigned
Job ID
2020-75342
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-MS-Bay St Louis
- Performs daily cleaning projects as directed by supervisors.- Cleans all floor mats; sweeps and mops all kitchen floors to remove food, debris, and grease; cleans behind and under all equipment.- Maintains hood vent system and ovens.- Cleans and sanitizes all garbage cans.- Maintains adequate inventory of supplies needed to perform job function.- Responsible for proper storage of all equipment (e.g., china, glass, silver, cooking equipment, and utensils).- Ensures the cleanliness of all floors, walls, dishes, pots, etc.- Ensures “Wet Floor” signs and other markers are used.- Ensures kitchen workers have and use the proper equipment necessary for the job (e.g., gloves, goggles, cleaning solutions, etc.).- Ensures that all equipment functions properly; reports malfunctions promptly.- Assists kitchen utility personnel with duties when necessary as directed by supervisor.- Assists other outlets with cleaning projects or restocking supplies.- Assists in training kitchen workers in all aspects of safety.- Trains kitchen personnel on proper cleaning solution usage and safety applications. - Responsible for organization and proper storage of cleaning solutions and supplies.- Maintains the levels and standards of cleanliness and safety set by the company, the Health Department, and OSHA.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2021-77853
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MO-St. Louis
- Cleans and sanitizes all dishware, glassware, and silverware.- Maintains cleanliness and organization of all kitchen areas and equipment.- Maintains a pace of work which allows supplies to be cleaned and put in their proper place which meets business demands.- Cleans and sanitizes all kitchen equipment while preparing tableware for washing, i.e., scrapes plates, pre-soaks silverware.- Sets up dishwashing machine, i.e., drains closed, tanks filled, temperatures at correct level, detergent at proper level, and thoroughly cleans dish washing equipment and working areas.- Responsible for handling the removal of garbage and refuse, mopping and sweeping floors, and washing walls and ceiling tiles.- Washes, stacks, and stores china in appropriate kitchen area.- Adheres to regulatory, departmental, and company policies in an ethical manner.
Job ID
2020-75736
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino St. Louis
Job Locations US-OH-Columbus
- Assist the Cooks and Servers as necessary.- Scrapes food from dirty dishes, pots, pans, and trays and washes them by hand or in dishwashing machine.- Run silverware & glasses through dish machine twice.- Sweeps and mops floor in dish area as needed.- Refill soap & paper towels as needed.- Washes stainless steel walls, doors, & kitchen equipment.- Separates and removes trash and garbage and places it in designated containers; steam-cleans or hoses-out garbage cans as needed.- Clean Cooler floors, doors, tHResholds, kick plates, & shelves 3 times a week.- Keep Kitchen areas stocked.- Transfers supplies and equipment between storage and work areas by hand or by use of hand truck.- Sets up banquet kitchen for events & staff when required.- Puts away all clean utensils; puts away & rotates stock in designated areas.- Other duties as assigned.
Job ID
2021-78558
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Columbus
Job Locations US-OH-Columbus
- Assist the Cooks and Servers as necessary.- Scrapes food from dirty dishes, pots, pans, and trays and washes them by hand or in dishwashing machine.- Run silverware & glasses through dish machine twice.- Sweeps and mops floor in dish area as needed.- Refill soap & paper towels as needed.- Washes stainless steel walls, doors, & kitchen equipment.- Separates and removes trash and garbage and places it in designated containers; steam-cleans or hoses-out garbage cans as needed.- Clean Cooler floors, doors, tHResholds, kick plates, & shelves 3 times a week.- Keep Kitchen areas stocked.- Transfers supplies and equipment between storage and work areas by hand or by use of hand truck.- Sets up banquet kitchen for events & staff when required.- Puts away all clean utensils; puts away & rotates stock in designated areas.- Other duties as assigned.
Job ID
2020-77655
Position Type
Regular Part-Time
Category
Other
Casino Property
Hollywood Casino at Columbus
Job Locations US-OH-Toledo
- Preparing tableware for washing- Collecting all soiled pots, washes and restacks cleaned pots on shelves - Responsible for removal of garbage and refuse - Mopping, scrubbing, rinsing and polishing hard floors- Washing walls and ceiling tiles- Cleaning and sanitizing all cooking equipment - Proper maintenance and distribution of company assets - Setting up dishwashing machine- Stacking and stores clean dishes in proper kitchen areas- Recognizing and using appropriate chemicals- Cleaning all floors- Other duties as necessary
Job ID
2019-62028
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
Your Daily Responsibilities Include:- Ensuring appropriate chemicals are used when cleaning and mixing appropriate chemicals- Moving furniture and cleaning of assigned areas- Maintaining and cleaning machines after use- Reporting any problems to Environmental Housekeeping Supervisor- Adhering to all company policies and procedures- Mopping, scrubbing, rinsing and polishing hard floors- Moving, rearranging and cleaning furniture- Operating and controlling all mechanical equipment including rotary machines, blowers and back vacuums- Recognizing and using appropriate chemicals- Washing walls and ceiling tiles- Providing exceptional Red Carpet Customer Service to all guests- Other duties as necessary
Job ID
2021-78200
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Youngstown
- Works with Stewards in ensuring cleanliness and hygiene of work area, tabletops, floors and food and bar equipment are in accordance with casino standards. - Performs detailed cleaning of heavy kitchen equipment as assigned. - Performs scheduled preventive maintenance cleaning. - Works in a clean, sanitary, safe, and organized manner, abiding by all health and safety regulations. - Ensures compliance to standards set by management for proper care and cleaning of all heavy equipment, floor drains, vent-a-hoods, trash areas and dock areas. - Understands the use of proper chemicals on property (MSDS). - Maintains knowledge of sanitation, dishwashing, maintenance, and safety standards. - Cleans walls and ceiling tiles. - Mops and sweeps kitchen and service areas. - Removes trash. - Reports any problems to the Sous Chef / Stewarding supervisor - Providing exceptional Red Carpet Customer Service to all guests - This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
Job ID
2021-78685
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Gaming at Mahoning Valley Race Course
Job Locations US-LA-Harvey
- Performs daily cleaning projects as directed by supervisors. - Cleans all floor mats; sweeps and mops all kitchen floors to remove food, debris, and grease; cleans behind and under all equipment. - Maintains hood vent system and ovens. - Cleans and sanitizes all garbage cans. - Maintains adequate inventory of supplies needed to perform job function. - Responsible for proper storage of all equipment (e.g., china, glass, silver, cooking equipment, and utensils). - Ensures the cleanliness of all floors, walls, dishes, pots, etc. - Ensures “Wet Floor” signs and other markers are used. - Ensures kitchen workers have and use the proper equipment necessary for the job (e.g., gloves, goggles, cleaning solutions, etc.). - Ensures that all equipment functions properly; reports malfunctions promptly. - Assists kitchen utility personnel with duties when necessary as directed by supervisor. - Assists other outlets with cleaning projects or restocking supplies. - Assists in training kitchen workers in all aspects of safety. - Trains kitchen personnel on proper cleaning solution usage and safety applications. - Responsible for organization and proper storage of cleaning solutions and supplies. - Maintains the levels and standards of cleanliness and safety set by the company, the Health Department, and OSHA. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-78408
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Boomtown New Orleans
Job Locations US-LA-Baton Rouge
POSITION SUMMARY Provide general and indirect supervision to all stewarding staff while overseeing all departmental organization, cleaning schedules, sanitation standards. Responsible for ensuring efficient and profitable operation of all stewarding outlets, continuous improvement of sanitation quality and equipment standards, overseeing and training stewards; verify daily assignments are completed with daily kitchen walk throughs.  Ensure sanitation standards and cleanliness in all kitchen areas.  Clean and sanitize all areas of the kitchen and operate the dish washing machine in a safe, accident-free manner. Coach and Counsel, track attendance, and schedule according to business levels; ensures the organization, sanitation and cost of the operation is consistent with the overall food and beverage goals and objectives. ESSENTIAL FUNCTIONS(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Delivers superior internal and external guest service by ensuring every interaction includes our Six Core Service Standards (Look sharp, smile and greet the guest; Be friendly, polite and use courteous language; Provide especially timely and knowledgeable service and then some; Always find solutions to guests’ problems; Use the guest’s name when appropriate; Thank the guest and invite him or her back.); and work harmoniously with fellow team members. Maintain organization and ensure proper rack stacking, silver presoaking and operation of dish machine. Ensure proper set-up, breakdown and maintenance of all special events. Washes pots, pans and traps; maintains neat appearance of working areas and cleaning equipment storage areas. Washes, rinses, and sanitizes all dishware and utensils Perform special cleaning projects as assigned. Train new stewards as required Clean according to schedule or as specified by chef. Responsible for swept and mopped floors.  Keep floors clean and dry, pick up wet spills immediately Provide information and explain My Choice benefits, property amenities and marketing programs to our guests. Can operate dish machines to company and manufacturer specifications. Uses proper measurements of detergent and sanitizer in the dish machine. Restocks all dishes, glassware, utensils, pots, and pans. Removes all garbage. Breaks down, cleans, and sanitizes the dish machine at the end of a shift. Able to make quick decisions when dealing with departmental and employee needs. Keeps dish and other storage areas clean and organized. Staff, schedule, evaluate, train, develop and monitor team members Perform related duties and responsibilities as required.  
Job ID
2021-78292
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-IN-East Chicago
- Responsible for providing guidance and daily supervision to staff in the department.- Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- Maintains established pars and inventory of supplies through daily monitoring.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists in work procedures and expedites workflow to all Stewarding employees, to include floor operations, policies, and procedures.- Assists Executive Steward/Stewarding Assistant Manager with administrative duties.- Ensures established departmental quality assurance procedures are acceptable according to Health Department and company standards.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-78121
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-KS-Kansas City
Hollywood Casino Kansas Speedway is currently looking for an Steward to join the team. ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.- Prepare and wash tableware.- Removal of garbage and refuse. - Mops and sweeps floor. - Clean and sanitize cooking equipment. - Sets up dishwashing machine.- Stack and store clean dishes in proper kitchen areas.- Collect and wash dishes, pots, pans, glassware, utensils or other items used in the preparation, presentation or service of food and beverage products.- Retrieve and deliver items from storerooms and refrigeration units as needed.- Clean and sanitize food and beverage areas including kitchen, refrigeration units, and storerooms including removal of debris or litter and sweeping and mopping floors.- Attend all departmental and company training programs or meetings as directed.- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter.- Meet department uniform, appearance and grooming requirements. This includes purchasing and wearing slip resistant safety shoes when performing all job duties.- Must adhere to regulatory, department and company policies.- Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.
Job ID
2020-75343
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Kansas Speedway

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