Penn National Gaming, Inc.

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Search Results Page 5 of 12

Job Locations US-LA-Bossier City
*Team Members will receive an extra $2/HR at the end of each month based upon regular hours worked.  Benefits eligibility first of month following 61st day of working FT - Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed.- Maintains and cleans all equipment used throughout the course of a shift, as directed.- Maintains proper documentation of all duties accomplished during a working shift, as directed.- Reports all safety hazards or maintenance deficiencies for proper handling.- Abides by all security measures.- Greets all guests throughout shift with the proper salutation and pleasant expression.- Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies.- Performs all duties in a quiet and orderly manner.- Assists the house person with department projects, as needed.- Maintains strict confidentiality in all company matters.
Job ID
2020-74716
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Boomtown Bossier City
Job Locations US-LA-Bossier City
*Team Members will receive an extra $2/HR at the end of each month based upon regular hours worked.  Benefits eligibility first of month following 61st day of working FT - Enters and prepares the room for cleaning.- Makes bed.- Dusts the room and furniture.- Replenishes guestroom and bath supplies.- Cleans the bathroom.- Cleans the closet.- Vacuums the carpet.- Checks and secure the rooms.- Replenishes amenities according to the operational standards.- Delivers and retrieves items on loan to guests (e.g., iron and ironing boards).- Ensures security of guest rooms and privacy of guests.- Performs rotation cleaning duties (e.g., steam clean carpets, spring cleaning, super cleaning, etc.) as required.
Job ID
2020-74300
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Lake Charles
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed.- Maintains and cleans all equipment used throughout the course of a shift, as directed.- Maintains proper documentation of all duties accomplished during a working shift, as directed.- Reports all safety hazards or maintenance deficiencies for proper handling.- Abides by all security measures.- Greets all guests throughout shift with the proper salutation and pleasant expression.- Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies.- Performs all duties in a quiet and orderly manner.- Assists the house person with department projects, as needed.- Maintains strict confidentiality in all company matters.
Job ID
2020-74199
Casino Property
L'auberge Lake Charles
Job Locations US-LA-Lake Charles
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Pre-registers designated guests and prepares key packets.- Organizes and coordinates check-in/pre-registration procedures for arriving groups. Reviews/Tracks/Accommodates requests for room/check-out changes when possible; communicates status to appropriate staff.- Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the reception desk's daily operation.- Reviews out-of-order rooms daily.- Ensures rates match market codes and document exceptions; verifies and adjusts billing for guests.- Processes guest accounts upon check-out in an efficient and accurate manner.- Resolves service complaints according to established procedure.- Files guest paperwork or documentation; sets up/processes all guest check-ins/check-outs; performs duplicate reservation checks; blocks rooms.- Runs daily reports.- Maintains up-to-date knowledge of all property services and entertainment opportunities.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-74773
Position Type
Regular Full-Time
Casino Property
L'auberge Lake Charles
Job Locations US-MS-Bay St Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Sweeps and vacuums carpeted areas.- Extracts or shampoos carpets on a scheduled basis.- Cleans all brass.- Assists regular shift team members in maintaining restrooms and casino floor.- Operates extractor equipment, floor scrubbers, shampoo machines, and polishing machines as well as special vacuum cleaners and scrubbers.- Carries out heavy duty detail cleaning of restrooms and locker rooms.- Moves office furnishings and items as directed.- Cleans interior and exterior windows above 6 feet off the ground as directed. - Maintains logs for equipment usage.- Assists with inventory of all stockroom items received from the warehouse to assure proper quantities and quality.- Responsible for the cleaning of all housekeeping equipment.- Maintains cleaning supply inventory and identifies damaged bottles and/or drums for replacement.- Maintains strict confidentiality in all company matters.
Job ID
2020-74332
Position Type
Regular Full-Time
Category
Hidden (8746)
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Biloxi
- Maintains general cleaning of the entire casino, front of house bar areas and public space of the hotel excluding kitchens.- Mixes chemicals and operates carpet shampooer and buffer.- Moves furniture and cleans assigned area.- Maintains and cleans machines after use.- Cleans all offices and public restrooms.- Transports all trash.- Cleans up after all special events.- Maintains front entry way and Porte-Cochere. - Onsite trash and debris collection.- Reports any problems to EVS Shift Supervisor.- Adheres to all company, department policies, procedures and safety standards.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow cast members.- Any and all duties as assigned by your Supervisor or a member of management.
Job ID
2020-74573
Position Type
Regular Part-Time
Category
Facilities/Marine
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Bay St Louis
- All duties may change or be altered as determined by the Lead Steward on duty.- Maintains all BOH work areas (e.g., kitchens, prep areas, and dish rooms) and equipment (e.g., stoves, grills, stove hoods,  oven hoods, deep fryers and fryer boil-out, etc.), and assists with the daily cleaning and in accordance with OSHA and ServSafe standards.- Removes garbage and trash from all operating venues; ensures all trash cans are clean and relined.- Cleans mechanical devices as needed (e.g., dishwashers, combi ovens, ice cream machines, and smoker).- Adheres to safety, proper cleanliness, and sanitation standards as set forth by company and departmental guidelines and ServSafe.- Maintains cleanliness and sanitary conditions in all kitchen and food storage areas by scrubbing the floors, cleaning surfaces, and washing walls and ceilings tiles as needed.- Carries or transfers by cart, supplies and equipment between storage and work areas.- Maintains safe working conditions and practices throughout all guest and service contact areas.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-74347
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-IN-Lawrenceburg
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere.- Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Familiar with restaurant food menu, including description, price, add-ons, and beverages.- Gives cash refunds or credit memorandums as directed by Supervisor/Manager.- Coordinates and controls the flow of the restaurant.- Assigns stations to servers and bus persons.- Supervises the restaurant in the absence of the Restaurant Supervisor/Manager.- Assists wait staff and bus persons in their duties (e.g., refills water glasses and coffee cups, helps pre-bus and bus tables, attends to guest needs) as necessary, or required.- Resolves service issues according to established guidelines.- Ensures dining and serving areas are set up and maintained according to standard.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Answers telephone in a professional manner.- Maintains strict confidentiality in all company matters.
Job ID
2020-74567
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-IN-Lawrenceburg
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets and welcomes each guest seated in assigned station. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction.- Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences. - Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards.- Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.- Resolves service issues according to established guidelines.- Itemizes, totals, and presents check for payment to correct customers. - Assists bus persons, as necessary, in bussing, cleaning, and setting tables. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station.- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines, etc.) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures.- Completes assigned side work as directed.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Maintains strict confidentiality in all company matters.
Job ID
2020-74574
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-OH-Dayton
- Must enforce the Ohio Racing Commission Rules of Racing- Prior to races checks each horse for the proper United States Trotting Association freeze brand or lip tattoo in order to determine proper identification- Responsible for checking other markings, to reaffirm correct horse is being identified- Must be available to work for any training, schooling, racing or qualifying hours- Must maintain equipment records for all horses racing at the track.- Must check equipment of all horses on a nightly basis and notify th judges of any changes
Job ID
2020-74597
Position Type
Seasonal-Full time
Category
Racing
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-LA-Baton Rouge
- Circulate casino floor meeting new guests and greeting familiar guests by name to develop player base; encourage return visits and create customer loyalty by establishing and developing relationships with gaming customers.- Develop player base by promoting mychoice Club to qualified gaming guests; invite guests to utilize the amenities of the club in order to develop customer loyalty.- Award customer complimentaries based on gaming action and program guidelines.- Coordinate guest visits including meals and show reservations, and assist guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort.- Assist in the organization of special functions (parties, tournaments, etc.) and is responsible for preparing invitee lists and telemarketing efforts for special events, individual visits and/or obtain feedback on customer satisfaction.- Contact guests by calling, writing or making personal visits to increase trip frequency.- Attend off property functions as a representative of the company in order to entertain or assist guests as required.
Job ID
2020-74605
Category
Player Development
Casino Property
L' Auberge Casino & Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
- Provide especially timely & knowledgeable service; Always find solutions to guests’ problems. Use the guest’s name when appropriate.- Greet and seat guests at tables according to guest preference and table availability.- Provide guests with menus and inform guests of restaurant specials and feature items.- Coordinate with food servers, bus persons and other restaurant personnel in providing guest service.- Operate electronic cash register system to accurately and immediately account for payment transactions and transports monies to and from the main credit cage.- Keep cash register and host area stocked with necessary equipment, forms and supplies.- Ensure dining and serving areas are set up and maintained according to standard.
Job ID
2020-74513
Category
Food and Beverage
Casino Property
L' Auberge Casino & Hotel Baton Rouge
Job Locations US-LA-Bossier City
- Checks in and checks out guests while providing the highest level of customer service possible. Maintains a courteous and professional manner at all times.- Maintains an operating bank. This includes receiving cash, credit cards, and comps in payment. Must obtain proper authorization.- Responsible for posting charges, settling folios, groups, and due outs. Maintains proper communication with Supervisor and housekeeping.- Handles guest problems or complaints in a courteous and professional manner.- Must have strong communication and organizational skills. Ability to take direction.- Maintains knowledge of hotel, casino, outlet, and community events.- Answers, records, and processes all guest calls, messages, requests, questions, and concerns.- Assumes ownership of positively influencing the guest experience.- Contacts appropriate individuals or departments as necessary to resolve customer’s requests.- Reviews memos and documents pertinent information.- Recruits assistance of hotel manager in unique situations.- Welcomes and acknowledges ALL guests according to standards set forth by Margaritaville Resort and Casino (This includes non-hotel guests).- Follows all company policies and procedures.- Must maintain a professional and clean appearance.- Speaks with others in professional language and can prepare and review written documents completely.- Maintains and develops a positive working relationship with fellow team members, management, and executive staff.- Assists additional hotel departments as needed.
Job ID
2020-74754
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
- Runs nightly reports to reset the system for next day operations.- Checks in and checks out guests while providing the highest level of customer service possible. Maintains a courteous and professional manner at all times.- Maintains an operating bank. This includes receiving cash, credit cards, and comps in payment. Must obtain proper authorization.- Responsible for posting charges, settling folios, groups, and due outs. Maintains proper communication with Supervisor and Housekeeping.- Handles guest problems or complaints in a courteous and professional manner.- Must have strong communication and organizational skills. Ability to take direction.- Maintains knowledge of hotel, casino, outlet, and community events.- Answers, records, and processes all guest calls, messages, requests, questions, and concerns.- Assumes ownership of positively influencing the guest experience.- Contacts appropriate individuals or departments as necessary to resolve customer’s requests.- Reviews shift logs and memos and documents pertinent information.- Recruits assistance of hotel manager in unique situations.- Welcomes and acknowledges ALL guests according to standards set forth by Margaritaville Resort and Casino (This includes non-hotel guests).- Follows all company policies and procedures.- Must maintain a professional and clean appearance.- Speaks with others in professional language and can prepare and review written documents completely.- Maintains and develops a positive working relationship with fellow team members, management, and executive staff.- Assists additional hotel departments as needed.
Job ID
2020-74752
Position Type
Regular Full-Time
Casino Property
Margaritaville Resort Casino
Job Locations US-MS-Bay St Louis
- Provides friendly and efficient service to guests during check in/check out procedures.- Makes and confirms reservations and assists guests with problems or questions.- Obtains information necessary to guarantee rooms (e.g., identification, credit card verification, etc.).- Performs Front Desk, Call Center, and other hotel-related duties when necessary.- Keeps Hotel Services Supervisor informed of any problems.- If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner.- Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.- Maximizes resort revenues by selling reservations based on predetermined rate strategies.- Accurately enters all reservations into the computer system according to departmental policy and procedure.- Provides information to guests regarding local services and events.- Assists the Player Development team with all reservations and requests.- Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort.- Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures.- Remains current on all casino activities and assists guests with all inquiries.- Answers phone and assists with clerical tasks.- Ensures that rooms are clean prior to issuing keys.- Receives cash, checks, credit cards, and comps in payment, obtaining proper approval and authorization.- Maintains an operating bank, renders bills, and issues change.- Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the Hotel/Casino.- Responsible for the control of safe deposit transactions.- Assigns and assists customers with an RV site.- Collects and accounts for all RV site revenue.- Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements.- Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous, and efficient manner.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-74616
Position Type
Regular Part-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-IN-Lawrenceburg
- Sorts, counts, folds, marks, or carries linens and makes beds.- Replenishes supplies such as drinking glasses, linen, sundries, and other items.- Checks wraps and renders personal assistance to patrons.  Moves furniture (hangs drapes) and rolls carpet.- Cleans rugs, carpets, upholstered furniture, and draperies.- Dusts furniture, washes walls, ceiling, and woodwork.  Washes windows, door panels, and sills.- Empties wastebaskets and empties and cleans ashtrays.- Transports waste and trash to disposal area.- Replenishes bathroom supplies.- Cleans lobby area, steps, and main public areas when necessary or upon request.- Responsible for obtaining necessary cleaning supplies for departments, fellow employees, and customers as requested.- Cleans employee areas (i.e., break room, back offices, and locker room).- Responds to calls for Housekeeping problems: broken glass, spills, toilet backups, etc.- Shampoos carpets, scrubs steps, and strips and waxes tile floors.- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff.- Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Job ID
2020-74555
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-LA-Bossier City
*Team Members will receive an extra $2/HR at the end of each month based upon regular hours worked.  Benefits eligibility first of month following 61st day of working FT - Retrieves supplies for Room Attendants and ensures that all supply carts are completely stocked with supplies, complimentary items, and linens prior to the start of cleaning rounds.- Hands out clean linens to all Room Attendants and assists with loading linens on supply carts.- Delivers supplies to Room Attendants during the day as needed.- Using a variety of cleaning agents, cleans all service areas such as vending machines, ice machines, and lobby ashtrays.- Takes soiled linens out to laundry area and delivers clean linens to supply room.- Takes all acquired trash out to trash dumpsters as needed.- Performs all other duties as assigned.
Job ID
2020-74301
Position Type
Regular Full-Time
Casino Property
Margaritaville Resort Casino
Job Locations US-CO-Black Hawk
- Maintains and cleans all office spaces throughout property and hotel public areas.  Ensures that all areas are free of safety hazards.- Informs Housekeeping Supervisors or Manager of any linen shortage.- Maintains the cleanliness of the guest room halls. - Delivery of both internal and external guest requests.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow cast members.- Transports linen from loading dock to guestroom floors.- Pulls linen from the laundry chute and places in carts to be sent out for laundering. - Any and all duties as assigned by your Supervisor or a member of management.
Job ID
2020-74366
Position Type
Regular Full-Time
Casino Property
Ameristar Black Hawk
Job Locations US-MO-Riverside
- Maintain confidentiality- Work closely with the Missouri Gaming Commission to ensure proper access for all future, current, and former employees- Work independently and within a team on special nonrecurring and ongoing projects as assigned including special projects such as planning and coordinating multiple events, presentations, disseminating information, coordinating direct mailings, and creating brochures.- Maintain, track and audit all information/documents regularly- Develop and run reports as needed- Types and design general correspondences, memos, charts, tables, graphs, business plans, etc. Proofread copy for spelling, grammar, and layout, making appropriate changes. Responsible for accuracy and clarity of final copy.- Courteously greet team members, patrons, visitors and vendors, determine their needs and direct them to the appropriate person, office, or area.- Attend meetings as required and record, transcribe and distribute meeting minutes within appropriate time frames.- Perform data entry as needed in all HR systems- Adhere to all company policies and procedures.- Meet all departmental or company project and assignment requirements and deadlines.- Adhere to all gaming laws and regulations.- Develop, attend or provide training as needed or required including but not limited to sanitation, safety and alcohol awareness.- Provide for the safety of team members including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.- As needed, assist team members with any and all job functions as necessary for the efficient management or administration of business.- Meet department appearance and grooming requirements.- Any job duty needed to promote productivity in the efficient administration of business.- Provide administrative support to the HR Team.- Create and maintain files for all functional areas of HR- Must be proficient in Word, Excel and Power Point, to create and develop written, visual and audio presentations.- Ability to learn Stratton Warren purchasing software to complete purchase orders and check requests including obtaining appropriate authority signatures and distribution to the appropriate parties.
Job ID
2020-74761
Position Type
Regular Full-Time
Category
Human Resources
Casino Property
Argosy Casino Riverside
Job Locations US-OH-Toledo
- Partners with HR Business Partners to meet the needs of departments within the business unit.- Supports the internal and external recruitment efforts for the property- Managing Open Job Requisitions for Non-exempt roles- Pre-screen potential candidates and build talent pool for all positions- Developing sourcing strategies for open roles- Assists in conducting effective, thorough and objective investigations in cases of grievances, harassment employee concerns or EEOC issues.- Provides day-to-day performance management guidance to property leadership (coaching, counseling, career development, disciplinary actions).- Works closely with property management and employees to improve work relationships, build morale, increase productivity and retention.- Conducts exit interview, record feedback/dialog, and report patterns to management.- Assists in the handling of unemployment compensation claims.- Facilitates identified training programs for the property; including but not limited to, New Hire Orientation, Customer Service, Responsible Gaming/Alcohol Awareness and supervisory/management development training.- Responsible for developing and maintaining and internal communications. Sources include, but are not limited to, video presentation, newsletters, print, social networking outlets, Employee Self Service website, and - Conducts frequent assessments on the success of these initiatives and make recommendations to support increased readership & effectiveness of these communication sources.- Provides HR Policy guidance and interpretation consistent with Core and Local policies, State and Federal statutes and collective bargaining agreements, where applicable.- Attends training and meetings, as required.- Collects, analyzes and looks for trends in human resources data to make suggestions relating to HR strategy- turnover, recruitment, engagement, and leadership opportunities.- Assists with design and execution of engagement, wellness and retention events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Maintains strict confidentiality in all departmental and company matters.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2020-74768
Position Type
Regular Full-Time
Casino Property
Hollywood Casino at Toledo

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