Penn National Gaming, Inc.

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Search Results Page 5 of 7

Job Locations US-LA-Harvey
- Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Serves as the Security Manager on duty in the absence of the Security Shift Manager.- Enforces internal control policies and procedures, including but not limited to, underage gambling and drinking laws.- Maintains safety and inspection reports for the property.- Conducts regular Security post inspections.- Prepares Security incident reports and maintains Security logs.- Responds to guest and team member concerns and complaints and solves their problems with professionalism and compassion.- Ensures Security Officers adhere to uniform dress and grooming standards consistent with departmental and company guidelines.- Interacts and cooperates with regulatory, fire/rescue, and law enforcement agencies.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-74407
Position Type
Regular Full-Time
Category
Security/Surveillance/ EMT
Casino Property
BOOMTOWN NEW ORLEANS
Job Locations US-MO-Riverside
- This position is responsible for providing superior service to our guests- Must seek out opportunities to be of service- Maintain highly visible patrols to insure a safe gaming experience- Assure quality support to other departments so that they may serve guests more effectively- Promote the property promotions and events- Maintain public order and enforcing safety rules- Protecting property and assets- Investigate disturbances in the hotel, casino, or racing areas- Create fun and excitement with the customer
Job ID
2020-74319
Position Type
Regular Full-Time
Category
Security/Surveillance/ EMT
Casino Property
Argosy Casino Riverside
Job Locations US-MS-Biloxi
- Provides security, safety and loss control by monitoring, observing, reporting and taking appropriate action- Provides superior service to our guests- Must seek out opportunities to be of service- Maintain highly visible patrols to insure a safe gaming experience- Responds appropriately to a wide variety of property, life or asset-threatening conditions with immediate assistance- Maintains the confidentiality of pertinent information- Observes safety hazards, violations of policies, procedures, rules or laws, and reports to shift management- Assure quality support to other departments so that they may serve guests more effectively- Promote the property promotions and events- Coordinates and communicates with other Security personnel or Boomtown staff to provide optimum security and customer service- Maintains accountability for assigned monies during fills, drops and escorts, and other assigned duties- Monitors and protects Boomtown and customer assets within his/her control, reporting theft and/or destruction promptly to appropriate personnel- Answers questions, offers assistance as required and generally functions as a departmental host for Boomtown's customers- Completes a wide variety of paperwork on a daily basis as needed by the department and by the company- Create fun and excitement with the customer
Job ID
2020-74339
Position Type
Regular Full-Time
Category
Security/Surveillance/ EMT
Casino Property
Boomtown Casino Biloxi
Job Locations US-KS-Kansas City
Hollywood Casino Kansas Speedway is currently looking for a Security Officer to join the team. ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide security for casino property; maintains high visibility, handles problem situations, watches for safety hazards, and provide assistance during emergencies.- Patrol parking lots and property.- Transfer Table Games fills and credits.- Provide escorts as needed.- Oversee customer presence on property to include; provide crowd control, direct traffic, check I.D., and check for items not allowed on casino floor.- Check and verify valid I.D. using hand-held scanning device.- Maintain the condition of the I.D. scanning device.- Provide assistance to customers: answer questions, handle complaints, call for cabs, etc.- Perform duties associated with table and slot drops.- Observe Count Team during the slot drop and transport funds to Count Room.- Monitor entry and exit from Count and Player Services mantrap as required.- Serve as dispatcher, card and dice inspector, exterior patrol and other security officer functions as needed.- Dispatch officers to various assignments and maintain activity logs.- Report accidents and incidents in both written and verbal form. Collect and compile investigation information as needed. Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.- Testify in court when necessary.- Meet department uniform, appearance and grooming requirements.- Keep work areas clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Must adhere to regulatory, department and company policies.- Perform other job related and compatible duties as assigned.
Job ID
2020-74337
Category
Security/Surveillance/ EMT
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-PA-Grantville
- Officers are employed to protect property and life and enforce safety regulations by performing the following duties in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.- Perform and complete all duties necessary to comply with PGCB mandated requirements, which include but are not limited to, gaming-related drops, card and dice reconciliation, inspection, cancellation, and destruction, re-issuance of poker cards, and transport of locked chip carriers and documents to and from the Chip Bank.- Through alertness, diligence, specified procedures, and proactive attention to potential danger and security risks, the Security Officer shall protect our guests, our property, and our staff from harm or loss.- Patrol, periodically, buildings and grounds of the facility, as directed; or stand watch, as directed, at an assigned Security post, in order to oversee the comfort, safety, and security of our guests.- Examine various points of entry to determine that they are secure.- Conduct inspections, in accordance with procedures, to ensure equipment and facilities are in a safe condition.- Watch for and conduct timely reporting of irregularities such as fire hazards, leaking water pipes, and security doors left unlocked to the appropriate authority.- Guard against theft of company property.- Greet all guests and staff in a positive, friendly, and professional manner.- Regulate vehicle and pedestrian traffic at plant entrance to maintain orderly flow, as directed.- With care and professionalism, ensure compliance of Hollywood Casino's responsibility to prevent over-consumption of alcohol.
Job ID
2020-74412
Position Type
Regular Full-Time
Category
Security/Surveillance/ EMT
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-OH-Toledo
- This position is responsible for providing superior service to our guests- Must seek out opportunities to be of service- Maintaining highly visible patrols to insure a safe gaming experience- Assuring quality support to other departments so that they may serve guests more effectively- Promoting the property promotions and events- Maintaining public order and enforcing safety rules- Protecting property and assets- Investigating disturbances in the casino area- Creating fun and excitement with the customer
Job ID
2020-74346
Category
Security/Surveillance/ EMT
Casino Property
Hollywood Casino at Toledo
Job Locations US-LA-Lake Charles
- Adheres to all departmental and company policies and procedures regarding guest service standards.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.- Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary.- Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.- Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.- Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.- Attends all departmental, company, and safety/first aid training programs as scheduled.- Performs all functions of Fire Safety Office, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.- Checks identification of all persons that appear to be under 21 years of age.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-74313
Position Type
Regular Full-Time
Casino Property
L'AUBERGE LAKE CHARLES
Job Locations US-IN-Lawrenceburg
- Adheres to all departmental and company policies and procedures regarding guest service standards.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members. - Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary.- Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.- Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.- Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.- Attends all departmental, company, and safety/first aid training programs as scheduled.- Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.- Oversees customer boarding and disembarking: provides crowd control, directs traffic, checks ID's, and checks for items not allowed on the boat.- Provides training to new officers and serves as a field training officer as needed.- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff.- Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.- Maintains strict confidentiality in all company matters.
Job ID
2020-74414
Position Type
Regular Full-Time
Category
Security/Surveillance/ EMT
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-OH-Toledo
- This position is responsible for providing superior service to our guests- Must seek out opportunities to be of service- Maintaining highly visible patrols to insure a safe gaming experience- Assuring quality support to other departments so that they may serve guests more effectively- Promoting the property promotions and events- Maintaining public order and enforcing safety rules- Protecting property and assets- Investigating disturbances in the casino area- Creating fun and excitement with the customer
Job ID
2019-70191
Position Type
Regular Part-Time
Category
Security/Surveillance/ EMT
Casino Property
Hollywood Casino at Toledo
Job Locations US-IL-Joliet
- Performs duties to monitor the activities of the staff and guests to ensure compliance with organizational policies, regulatory guidelines, and safety rules.  Takes necessary steps to ensure the safety and security of operations. - Exercises good judgment to ensure the safety and security of the guests, staff, and assets within the limits of standard or accepted policies and procedures. - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Staffs various posts as assigned.- Coordinates with Surveillance on monitoring critical areas.- Maintains visible presence and takes action to ensure the safety and security of guests, staff, and organizational assets.- Monitors and controls guest access to and from the vessels or non-public areas.- Helps to arrest and/or physically restrain a resistant individual.- Removes and detains in a Security area unruly and disruptive individuals or persons engaged in criminal activity.- Other duties as assigned.
Job ID
2020-74456
Position Type
Regular Part-Time
Category
Security/Surveillance/ EMT
Casino Property
Hollywood Casino Joliet
Job Locations US-IN-Lawrenceburg
- Adheres to all departmental and company policies and procedures regarding guest service standards.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members. - Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary.- Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.- Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.- Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.- Attends all departmental, company, and safety/first aid training programs as scheduled.- Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.- Oversees customer boarding and disembarking: provides crowd control, directs traffic, checks ID's, and checks for items not allowed on the boat.- Provides training to new officers and serves as a field training officer as needed.- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff.- Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.- Maintains strict confidentiality in all company matters.
Job ID
2020-74415
Position Type
Regular Part-Time
Category
Security/Surveillance/ EMT
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-IA-Council Bluffs
- Adheres to all departmental and company policies and procedures regarding guest service standards.- Assists sick or injured patrons and team members; performs CPR as necessary.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.- Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.- Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.- Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.- Attends all departmental, company, and safety/first aid training classes as scheduled.- Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedure.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-74280
Position Type
Regular Full-Time
Category
Security/Surveillance/ EMT
Casino Property
AMERISTAR COUNCIL BLUFFS
Job Locations US-NV-Henderson
MAJOR JOB DUTIES: Duties include, but are not limited to the following:- Maintain vigilance at assigned posts for all activities.- Maintain routine patrols throughout the premises while on watch for criminal activities and any general non-compliance to company rules and policies.- Attempt to provide safe, secure transportation of house monies between one point to another.- Provide visual surveillance of all areas in an attempt to detect fire and safety hazards which might compromise the well being of life and property.- Keep alert for undesirables, juveniles (persons under the age of 21 years in the casino), slot cheats, purse thieves,  and other persons who are disruptive to the establishment.- Provide all escorts and act as a runner for gaming requests such as pit fills.- Provide detailed written incident reports which document problems in accordance with the P & P Manual.- Acquire knowledge of the procedures and operations of all emergency equipment (including warning and announcement devices) located throughout the property.- Acquire knowledge on the operation of all fire detection and suppression equipment property wide.- Acquire knowledge of CPR and basic first aid within the allotted time frame given by the Manager.- Acquire knowledge of and skills in the use of protective devices, handcuffs and basic defensive tactics.- Acquire an understanding of the Nevada  Statutes,  Chapter 465 laws on cheating, OSHA mandates, and ADA mandates.- All duties and tasks assigned by the Security Director, Security Shift Manager, and the Vice President  Security & Surveillance.- Patrol property and attempt to protect assets as needed.- Complete appropriate fills and runs using the proper procedures, ensuring that ALL necessary documents are signed.- Answer telephone using the proper telephone etiquette and dispatches to the appropriate departments.- Respond to and handle emergencies using the proper methods, and the correct safety procedures.- Escort team members to the appropriate bank for daily drops.- Attempt to provide security and protection for guests and team members.- Attempt to maintain law and order on property in conjunction with local law enforcement agencies.- Handle all monetary transactions between the casino cage and the gaming tables in compliance with the State Gaming Regulations, and by management.- Secure and attempt to protect the casino cage.- Change all boxes on the gaming tables for the count on each shift: Boxes from each shift are to be taken to the soft count room for proper storage.- Maintain a written log of incidents involving guests or team members and prepare additional detailed reports as may be required. Document and effectively write reports on all incidents.- Administer first aid and assist injured guests and team members.- React promptly to disturbances at the gaming tables, bar area or any other areas assigned during shift.- Receive instructions on how to use oxygen and first aid equipment.- Stand by the casino cashier cage whenever the cage is accessed by anyone other than a cage team member.- Respond to fire alarms and other emergencies within the property.- Conduct crowd control and direct traffic as needed. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
Job ID
2020-74413
Position Type
Regular Full-Time
Category
Security/Surveillance/ EMT
Casino Property
M Resort
Job Locations US-CO-Black Hawk
- Adheres to departmental and company policies and procedures regarding guest service standards.- Provides a safe, secure, and comfortable environment for all guests and team members. - Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns. May include uneven, incline, decline surfaces, and stairs.- Escorts and transports funds for table fills, slots and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies and or cleaning personnel.- Maintains strict confidentiality and professionalism in all company matters.- Operates security dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.- Provides superior guest experience through consistent, positive interaction. - May be required to assist with property incidents acting as a first responder to include but not limited to, guest medicals and intoxicated patrons, obtaining guest information on security related incidents that may occur on company property. - Ability to lift and carry up to 50 lbs.- Knowledgeable of applicable state laws and gaming regulations.- Ability to patrol by foot and/or stand long periods of time (6-8 hours) while verifying identification credentials to prevent underage access to gaming areas. - This is a uniformed position, which requires that team member’s comply with Ameristar uniform appearance standards while on duty.
Job ID
2020-74393
Position Type
Regular Full-Time
Category
Security/Surveillance/ EMT
Casino Property
AMERISTAR BLACK HAWK
Job Locations US-NV-Henderson
Major Job Duties:Duties include, but are not limited to the following.- Assit with schedule and maintain all Security activities. Make assignments at the beginning of each shift.- Inspect all officers on shift for appearance (uniform and grooming) and equipment and correct deficiencies when observed.- Make recommendations to Shift Manager on hire/termination of assigned security officers.- Observe, superivse and instruct assigned shift security officers in the performance of their duties.- Continually evaluate job performance.- Brief relieving Shift Manager on all incidents during the shift.- Supervise and conduct on-the-job training for all new officers assigned to the shift.- Check to ensure that a proper written log is maintained at the Security booth.- Maintain follow-up to ensure adherencce to schedules and work standards.- Assist and direct other Shift personnel during fire alarms and other emergency situations to ensure that all procedures are adhered to.- Present self in a professional manner at all times. - Must provide friendly and courteous service to all guests, staff and co-workers.- Performs related work as requested.
Job ID
2020-74426
Category
Security/Surveillance/ EMT
Casino Property
M Resort
Job Locations US-MO-Riverside
Essential Duties and Responsibilities:The following and other duties may be assigned as necessary:- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Enforce internal control policies and procedures- Enforce underage gambling and drinking laws- Maintains safety and inspection reports for the property.- Conduct regular security post inspections- Prepare security incident reports and maintain security logs.- Reports guest and team member concerns and complaints to manager.- Ensure security team members adhere to uniform dress and grooming standards consistent with department and company standards.- Interacts and cooperate with regulatory, fire/rescue and law enforcement agencies.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-74445
Casino Property
Argosy Casino Riverside
Job Locations US-PA-Philadelphia
- Serve as the marketing team’s subject matter expert for measuring the impact that changes in product, UI or UX have on the marketing funnel- Create, execute and refine A/B testing efforts to optimize user conversion rates across various stages in the user lifecycle- Coordinate with design and product teams to ensure smooth communication and implementation of tests- Design and maintain dashboards for various stakeholders in the organization as it pertains to user conversions, as well as support the product, UI and UX team’s dashboarding needs- Provide monthly reporting to the marketing organization on conversion funnel utilizing market research and tools (heatmaps, A/B Test Results, and session recordings)- Clearly communicate insights and recommendations by the marketing team backed by data- Maintain necessary processes, controls and procedures to ensure data accuracy and marketing functionality and comply with the various regulatory, privacy, and security policies and regulations- Partner with Data Engineering team to ensure the Marketing team’s data needs are being implemented
Job ID
2020-74267
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
- Demonstrate best-in-class programming skills to develop highly innovative, high-impact, consumer-facing mobile products- Translate business requirements into scalable code- Work with an industry-leading design firm and product to create the sportsbook app and implement new features.- Squash bugs to make sure our user experience is unrivaled- Collaborate with designers, product managers, project managers, ops engineers, QA engineers and various other teams and stakeholders to solve innovative problems utilizing out-of-the-box solutions- Communicate clearly and effectively using Github, Slack, Google Docs, ZenHub, and email so that we can all stay on the same page, even when we're juggling a lot of different projects- Interact thoughtfully and professionally with everyone including non-technical colleagues
Job ID
2020-74187
Position Type
Regular Full-Time
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
- Design a big data stack and data processing infrastructure and platform- Architect and rearchitect multi-tenant databases to meet the needs of our enormous customer base- Improve data validation and data quality monitoring- Work with client and backend teams to ensure appropriate logging- Optimize and tune the databases to improve performance and reduce cost
Job ID
2020-74203
Position Type
Regular Full-Time
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
- Identify and specify data needs and quality requirements to support modeling- Research, design and implement descriptive, predictive, and inferential models using statistical and machine learning techniques.- Apply modern machine learning techniques to optimization and quality problems in gaming processes- Prototype and implement data products to create unique experiences for our users- Evaluate, document, and communicate research processes, analyses, and results to peers, and leadership
Job ID
2020-74189
Casino Property
Penn Interactive Ventures - Philadelphia

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