Penn National Gaming, Inc.

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Search Results Page 39 of 47

Job Locations US-PA-Grantville
- Responsible for the supervision of guest service and all employee related functions on a shift basis within the Slots department. - Supervise 10-15 employees on a shift basis. - Serve as the highest-ranking Slot department employee on duty in the absence of the Shift Manager of Slot Services. - Serve in the capacity of a Slot Technician Shift Supervisor in the absence of the Slot Technician Shift Supervisor. - Oversee an assigned area of the casino floor to ensure all guest service issues are resolved in a timely and professional manner with positive results and in accordance with departmental standards. - Ensure proper staffing levels are maintained to maximize efficiency and productivity by all employees. - Ensure the payment of all jackpots below $10,000 is properly administered by the Slot Service Attendants. - Establish an environment promoting positive guest and employee relations. - Assist with the training of all new employees. - Payment of jackpots above $10,000. - Ensure the authorization of all procedures as required by state regulations. - Assist in employee evaluation and development process. - Assist with additional technical and service issues as required.
Job ID
2021-78928
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-IL-Alton
-  Must promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with. - Complies with company policies, all state and federal regulations, and internal controls as it relates to this position. - Resets machines and repairs minor malfunctions. - Performs routine procedures with slot machine printers, bill validators, adding/removing paper, and performing minor repairs. - Handles jackpot requests. - Provides customer service to slot players (e.g., handles complaints and answers questions). - Promotes Slot Player club cards and duties include getting new card sign-ups and authorizing/retrieving comps for players. - Cleans area around machines when time allows. - Performs all other related and compatible duties as assigned. - Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.
Job ID
2021-79018
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Argosy Casino Alton
Job Locations US-KS-Kansas City
Hollywood Casino at Kansas Speedway is currently looking for a Slot Attendant to join the team.   ESSENTiAL DUTiES AND RESPONSiBiLiTiES - Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members. - Maintain clear and open communications with customers and managers/supervisors. - Be knowledgeable of players’ club and encourage guest participation. - Respond to machine tilts, malfunctions and determine if maintenance is needed. - Perform minor maintenance/repairs on slot machines. - Fill ticket printers and stock ticket paper. - Respond to machines with jackpot and determine if jackpot is valid. - Perform dispatching duties when needed in circumstances when Mobile Attendant is not functional or temporarily inactive. - Circulate throughout assigned area(s) keeping conversations with team members to a minimum while focusing on opportunities to interact with the guests. - Work to build relationships with existing customers and work to foster relationships with new guests. - Knowledgeable of slot machine payouts and basic functions of slot machines. - Develop thorough knowledge of all game functions, to include all bonus features. Be able to explain all games to the guests. - Count and verify wallet bank. - Redeem coupons and break bills and/or run change for customers. - Participate and promote in marketing events. - Ability to use two-way radios and maintain professional radio etiquette at all times. - Competently utilize Slot Mobile Attendant device to respond to floor duties independently and as assigned by leadership throughout work shift. - Maintain the condition of the Mobile Attendant device including using only appropriate use of instruments, cleaners, chargers, cases and other approved accessories provided by the company.  Keep the Slot Mobile Attendant device on person during their work shift, except on authorized breaks. - Meet department uniform, appearance and grooming requirements. - Meet attendance guidelines. Maintain cleanliness and organization of assigned work areas including pushing in chairs and trash pickup, as well as keeping work areas clean and free of safety hazards, debris and litter. - Perform all job duties in a safe and responsible manner. - Proactively serve non-alcoholic beverages to customers. - Notify your supervisor if you need assistance, require additional help, or observe suspicious activity. - Ensure supplies are stocked as needed. - Attend all departmental and company training programs or meetings as directed. - Perform other job related and compatible duties as assigned. - Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner.  
Job ID
2020-77304
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-IL-Alton
- Must promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with.- Complies with company policies, all state and federal regulations, and internal controls as it relates to this position.- Resets machines and repairs minor malfunctions.- Performs routine procedures with slot machine printers, bill validators, adding/removing paper, and performing minor repairs.- Handles jackpot requests.- Provides customer service to slot players (e.g., handles complaints and answers questions).- Promotes Slot Player club cards and duties include getting new card sign-ups and authorizing/retrieving comps for players.- Cleans area around machines when time allows.- Performs all other related and compatible duties as assigned.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.
Job ID
2020-75393
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Argosy Casino Alton
Job Locations US-KS-Kansas City
Hollywood Casino at Kansas Speedway is currently looking for a Slot Attendant to join the team. ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.- Maintain clear and open communications with customers and managers/supervisors.- Be knowledgeable of players’ club and encourage guest participation.- Respond to machine tilts, malfunctions and determine if maintenance is needed.- Perform minor maintenance/repairs on slot machines.- Fill ticket printers and stock ticket paper.- Respond to machines with jackpot and determine if jackpot is valid.- Perform dispatching duties when needed in circumstances when Mobile Attendant is not functional or temporarily inactive.- Circulate throughout assigned area(s) keeping conversations with team members to a minimum while focusing on opportunities to interact with the guests.- Work to build relationships with existing customers and work to foster relationships with new guests.- Knowledgeable of slot machine payouts and basic functions of slot machines.- Develop thorough knowledge of all game functions, to include all bonus features. Be able to explain all games to the guests.- Count and verify wallet bank.- Redeem coupons and break bills and/or run change for customers.- Participate and promote in marketing events.- Ability to use two-way radios and maintain professional radio etiquette at all times.- Competently utilize Slot Mobile Attendant device to respond to floor duties independently and as assigned by leadership throughout work shift.- Maintain the condition of the Mobile Attendant device including using only appropriate use of instruments, cleaners, chargers, cases and other approved accessories provided by the company.  Keep the Slot Mobile Attendant device on person during their work shift, except on authorized breaks.- Meet department uniform, appearance and grooming requirements.- Meet attendance guidelines. Maintain cleanliness and organization of assigned work areas including pushing in chairs and trash pickup, as well as keeping work areas clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Proactively serve non-alcoholic beverages to customers.- Notify your supervisor if you need assistance, require additional help, or observe suspicious activity.- Ensure supplies are stocked as needed.- Attend all departmental and company training programs or meetings as directed.- Perform other job related and compatible duties as assigned.- Must adhere to regulatory, department and company policies.- Perform all job duties in a safe and responsible manner. 
Job ID
2020-75914
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-MS-Bay St Louis
- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of this position.- Safeguards assigned Slot assets.- Responsible for jackpot payoffs.- Performs minor repairs (i.e. load printer paper) on slot machines and notifies Slot Supervisor when technician repair is needed.- Provides customer service on the slot floor in their area.- Works with the technical department to ensure that all machines in their area are in good working order.- Reports any machine irregularity or suspicious activity to Slot Supervisor.- Ability to lift 50 lbs. throughout the shift. Must be able to stand for 7 consecutive hours.- Must be able to calculate simple math problems.- Any and all duties as assigned by your Supervisor or a member of management.
Job ID
2021-78431
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-LA-Bossier City
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Provides cash handling service to casino patrons. - Pays and verifies jackpots on slot machines according to established procedures. - Promotes the Players Club card program; understands current card benefits and information and presents program to customers. - Communicates all customer service issues to key personnel. - Responsible for assigned casino funds and proper handling of funds exchanges. - Performs customer booth transactions. - Assists in training new personnel as needed. - Monitors work areas to ensure cleanliness standards are met and customer requests are addressed and resolved. - Assists patrons with general questions concerning the casino. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-78663
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Boomtown Bossier City
Job Locations US-MS-Biloxi
 - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of this position.- Safeguards assigned Slot assets.- Responsible for jackpot payoffs.- Performs minor repairs (i.e. load printer paper) on slot machines and notifies Slot Supervisor when technician repair is needed.- Provides customer service on the slot floor in their area.- Works with the technical department to ensure that all machines in their area are in good working order.- Reports any machine irregularity or suspicious activity to Slot Supervisor.- Ability to lift 50 lbs. throughout the shift. Must be able to stand for 7 consecutive hours.- Must be able to calculate simple math problems.- Any and all duties as assigned by your Supervisor or a member of management.
Job ID
2021-78320
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Boomtown Casino Biloxi
Job Locations US-LA-Baton Rouge
- EnthusIastIcally supports, actIvely promotes, and demonstrates superIor customer servIce In accordance wIth department and company standards and programs.� - AssIsts In watchIng slot play, resolves problems and promotes complIance wIth slot procedures and rules whIle InsurIng slot securIty and reportIng on specIfIc play or problems as requIred. - Respond to the needs of guests, and accurately handle guests� monetary transactIons; has the resIlIency to deal wIth dIffIcult customers. - Pay and verIfy jackpots on slot machInes accordIng to establIshed procedures. - ProactIvely promote the myChoIce card program; understand current card benefIts and InformatIon and presents program to customers. - Accurately maIntaIns and control money flow durIng shIft wIth customers and employees. - AssIsts In traInIng new personnel and customer booth traInees as needed. - MonItors work areas to ensure cleanlIness standards are achIeved and customer requests are addressed and resolved. - ResponsIble for ensurIng the complIance wIth all regulatory complIance wIthIn area of responsIbIlIty and reportIng potentIal Issues to management.
Job ID
2020-76932
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-MO-St. Louis
- Adheres to established departmental and property policies and procedures regarding guest service standards.- Responsible for the repair, maintenance, and general operating condition of slot machines.- Diagnoses and repairs mechanical and electronic slot machine malfunctions with minimal guidance or assistance.- Replaces parts and circuit boards which have caused malfunctions; may repair some circuit boards, with assistance.- Utilizes shop machines to fabricate standard or routine parts.- Maintains moderate skill levels in mechanical and electronic functions, with possible advanced skills in either.- Responsible for the machine initial fills.- Assists in jackpot payouts and the verification process.- Responsible for the inspection, installation, and removal of slot machines.- Maintains player-tracking system and EZ Pay equipment.- Responsible for troubleshooting system-related problems.- Responsible for completing all regulatory and company operational logs/forms correctly (e.g., slot machine meter logs, parts logs, conversion forms, etc.).- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2021-78885
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
River City Casino & Hotel
Job Locations US-IN-Lawrenceburg
- Responsible for supervising and managing staff in the Slots department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. - Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of departmental customer service goals.  - Assists in oversight of electronic gaming device activities for adherence to established procedures on assigned shift. - Makes suggestions regarding types of materials, supplies, or tools to be used within established guidelines on assigned shift. - Shares responsibility for layouts to installations of slot machines. - Schedules preventative maintenance of slot machines. - Assists with scheduling of troubleshooting and repair of machine malfunctions and player tracking system problems. Writes correspondence needed to move, convert, or install slot-related equipment. - Assists in the repair, maintenance, and performance of all slots and related gaming equipment. - Ensures all policies, procedures, and practices are consistently followed and complies with the company’s service standards, brand attributes, policies, collective bargaining agreements, and regulatory requirements. - Carries out the development, execution, and measurement of departmental service standards for the Slot Technical team. - Maintains an open door policy and addresses all team member issues and/or concerns in a timely manner. - Performs duties in a safe manner; reports any potential safety hazards. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Responsible for staff development and training programs. - Responsible for rewards and recognition program to maximize employee engagement. - Evaluates team members within department and delivers constructive feedback to employees regarding performance. - Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs. - Manages work procedures and expedites workflow. - Provides recommendation for employee performance (disciplining, coaching, and counseling). - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-78782
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-MS-Vicksburg
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Provides cash handling service to casino patrons. - Responsible for assigned casino funds and proper handling of funds exchanges. - Responds to service lights on slot machines, service calls from Dispatch, and helps all guests needing change or other assistance. - Responsible for working Dispatch as needed and following all Dispatch procedures. - Notifies appropriate staff members to render assistance outside the scope of established responsibilities. - Ensures that slot machines are operating properly, and all procedures are executed according to company policy. - Performs minor slot machine repairs not requiring a Slot Technician. - Assists patrons with general questions concerning the casino. - Complies with all company and departmental policies, procedures, and internal controls. - Provides representation of department in specific project and company meetings. - Maintains property cleanliness by picking up any trash or glassware according to established procedures. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-77757
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Ameristar Casino Hotel Vicksburg
Job Locations US-LA-Bossier City
- Responsible for installing, testing, and maintaining components, sub-systems, and systems required for efficient and continuous conduction of business operations. - Responsible for inspecting and testing assigned equipment, noting all defective parts and making recommendations for correction. - Performs required adjustments and repairs to electronic and electro-mechanical equipment as assigned. - Maintains maximum efficiency, performing preventative maintenance to slot machines either on the floor or in the Slot Shop. - Observes all safety regulations in the performance of assigned duties and reports any safety hazards to assigned supervisor.
Job ID
2021-77986
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Margaritaville Resort Casino
Job Locations US-KS-Kansas City
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for supervising and managing staff in the department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Assists in oversight of electronic gaming device activities for adherence to established procedures on assigned shift.- Makes suggestions regarding types of materials, supplies, or tools to be used within established guidelines on assigned shift.- Shares responsibility for layouts to installations of slot machines.- Schedules preventative maintenance of slot machines.- Assist with scheduling of troubleshooting and repair of machine malfunctions and player tracking system problems. Writes correspondence needed to move, convert, or install slot related equipment.- Assists in the repair, maintenance and performance of all slots and related gaming equipment.- Ensure all policies, procedures and practices are consistently followed and comply with the company’s service standards, brand attributes, policies, collective bargaining agreements and regulatory requirements.- Carries out the development, execution and measurement of departmental service standards for the Slot Technical team.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters. 
Job ID
2021-78736
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-MS-Vicksburg
- Adheres to establIshed departmental and property polIcIes and procedures regardIng guest servIce standards. - ResponsIble for the repaIr, maIntenance, and general operatIng condItIon of slot machInes. - DIagnoses and repaIrs mechanIcal and electronIc slot machIne malfunctIons wIth mInImal guIdance or assIstance. - Replaces parts and cIrcuIt boards whIch have caused malfunctIons; may repaIr some cIrcuIt boards, wIth assIstance. - UtIlIzes shop machInes to fabrIcate standard or routIne parts. - MaIntaIns moderate skIll levels In mechanIcal and electronIc functIons, wIth possIble advanced skIlls In eIther. - ResponsIble for the machIne InItIal fIlls. - AssIsts In jackpot payouts and the verIfIcatIon process. - ResponsIble for the InspectIon, InstallatIon, and removal of slot machInes. - MaIntaIns player-trackIng system and EZ Pay equIpment. - ResponsIble for troubleshootIng system-related problems. - ResponsIble for completIng all regulatory and company operatIonal logs/forms correctly (e.g. slot machIne meter logs, parts logs, conversIon forms, etc.). - Performs all other related and compatIble dutIes as assIgned. - MaIntaIns strIct confIdentIalIty In all company matters.
Job ID
2020-76177
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Ameristar Casino Hotel Vicksburg
Job Locations US-LA-Bossier City
- Responsible for installing, testing, and maintaining components, sub-systems, and systems required for efficient and continuous conduction of business operations.- Responsible for inspecting and testing assigned equipment, noting all defective parts and making recommendations for correction.- Performs required adjustments and repairs to electronic and electro-mechanical equipment as assigned.- Maintains maximum efficiency, performing preventative maintenance to slot machines either on the floor or in the Slot Shop.- Observes all safety regulations in the performance of assigned duties and reports any safety hazards to assigned supervisor.
Job ID
2020-74451
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
- Responsible for installing, testing, and maintaining components, sub-systems, and systems required for efficient and continuous conduction of business operations.- Responsible for inspecting and testing assigned equipment, noting all defective parts and making recommendations for correction.- Performs required adjustments and repairs to electronic and electro-mechanical equipment as assigned.- Maintains maximum efficiency, performing preventative maintenance to slot machines either on the floor or in the Slot Shop.- Observes all safety regulations in the performance of assigned duties and reports any safety hazards to assigned supervisor.
Job ID
2020-74450
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Margaritaville Resort Casino
Job Locations US-IA-Council Bluffs
- Adheres to established departmental and property policies and procedures regarding guest service standards. - Responsible for the repair, maintenance, and general operating condition of slot machines. - Diagnoses and repairs mechanical and electronic slot machine malfunctions with minimal guidance or assistance. - Replaces parts and circuit boards which have caused malfunctions; may repair some circuit boards, with assistance. - Utilizes shop machines to fabricate standard or routine parts. - Maintains moderate skill levels in mechanical and electronic functions, with possible advanced skills in either. - Responsible for the machine initial fills. - Assists in jackpot payouts and the verification process. - Responsible for the inspection, installation, and removal of slot machines. - Maintains player-tracking system and EZ Pay equipment. - Responsible for troubleshooting system-related problems. - Responsible for completing all regulatory and company operational logs/forms correctly (e.g. slot machine meter logs, parts logs, conversion forms, etc.). - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-78052
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Ameristar Casino Hotel Council Bluffs
Job Locations US-IL-Aurora
- ResponsIble for provIdIng guIdance and daIly supervIsIon to staff In the department. Supports and admInIsters operatIonal goals and monItors achIevements of performance and profIt objectIves. - Adheres to schedulIng and coordInates wIth manager regardIng any concerns, wIth attentIon to guest satIsfactIon. - ResponsIble for supportIng complIance to departmental budgets. - EnthusIastIcally supports, actIvely promotes, and demonstrates superIor customer servIce In accordance wIth departmental and company standards and programs.� Ensures customer servIce standards are followed by all team members and addresses Issues as they arIse.� - MonItors electronIc gamIng devIce actIvItIes for adherence to establIshed procedures. - AssIsts wIth servIce calls In accordance wIth establIshed procedures. - NotIfIes manager If any technIcal Issues arIse that cannot be repaIred, and when materIals need to be ordered. - AssIsts wIth determInatIons regardIng types of materIals, supplIes, or tools to be used wIthIn establIshed guIdelInes. - AssIsts In layouts to InstallatIons of slot machInes. - AssIsts In preventatIve maIntenance of slot machInes. - Manages work procedures and expedItes workflow. - ProvIdes coachIng and counselIng to team members. - Troubleshoots and repaIrs machIne malfunctIons and player trackIng system problems. Completes correspondence needed to move, convert, or Install slot-related equIpment. - ResponsIble for ensurIng regulatory complIance wIthIn area of authorIty and reportIng potentIal Issues to management. - MaIntaIns strIct confIdentIalIty In all departmental and company matters.
Job ID
2020-77033
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Aurora
Job Locations US-MS-Bay St Louis
- Adheres to established departmental and property policies and procedures regarding guest service standards.- Responsible for the repair, maintenance, and general operating condition of slot machines.- Diagnoses and repairs mechanical and electronic slot machine malfunctions with minimal guidance or assistance.- Replaces parts and circuit boards which have caused malfunctions; may repair some circuit boards, with assistance.- Utilizes shop machines to fabricate standard or routine parts.- Maintains moderate skill levels in mechanical and electronic functions, with possible advanced skills in either. - responsible for the machine initial fills.- Assists in jackpot payouts and the verification process. - responsible for the inspection, installation, and removal of slot machines.- Maintains player-tracking system and ez pay equipment.- Responsible for troubleshooting system-related problems.- Responsible for completing all regulatory and company operational logs/forms correctly (e.g., slot machine meter logs, parts logs, conversion forms, etc.).- Performs all other related and compatible duties as assigned. - maintains strict confidentiality in all company matters.
Job ID
2020-76770
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino Gulf Coast

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