Penn National Gaming, Inc.

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Search Results Page 39 of 67

Job Locations US-NV-Henderson
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and Company standards, core values, and programs. - Responsible for ensuring the compliance with all state, health department, and departmental standards within area of responsibility and reports potential issues to management.- Keeps work area clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Maintains open lines of communication with management and security to ensure service standards and safety standards are kept up at all times.- Ability to follow a predetermined lifeguard stand rotation assignment/guideline.- Provide constant visual surveillance of pool and surrounding area identifying any potential safety or emergency situations. Responds to all situations safely and promptly. - Follow all designated emergency procedures- Ability to recognize a swimmer in distress and perform designated rescue practices, including first-aid and CPR when called upon.- Attends to Guests in pool area, cabanas, daybeds and lounge chairs ensuring memorable visit for the Guests.- Responsible for the daily set up of the pool decks before the pools open to guests and completing a breakdown and reset of the pools each day as they close- Knowledgeable in facility information such as hours of operations, admissions, and appropriately refers Guests to Management or VIP Hosts when necessary.- Ability to identify and report defects throughout the pool and spa areas, notify Supervisors of immediate hazards, injuries, equipment, or processes that negatively impact operations. - Responsible for maintaining cleanliness of pool deck and facilities, including but not limited to, straightening and stacking chairs, collecting soiled towels, removal of trash, cups and other debris, moving chairs or umbrellas, folding/rolling towels, cleaning signage, obtaining fresh towels from loading dock, and delivering soiled towels to loading dock.- Ensures all Guest areas stocked with towels and supplies.- Enforces all pool rules and related regulations in a polite, but firm manner, contacting Management when necessary.- Assists Guests in locating available lounge chairs when requested.- Watches the assigned areas in rotation to prevent accidents and injuries. - Performs other job-related duties as assigned
Job ID
2021-77691
Position Type
Seasonal
Category
Hotel Operations & Retail
Casino Property
M Resort
Job Locations US-NV-Las Vegas
The Pool Lifeguard is an integral part of the development and promotion of the exciting changes at Tropicana Las Vegas.Responsibilities include:- Carry out all duties assigned by the Swimming Pool Manager and Lead Lifeguard ·- Perform First Aid and CPR when called upon- Watch the assigned area in rotation to prevent accidents and injuries. -  Aid the pool manager and assistant manager in every way necessary to keep the pool facility running smoothly- Remind guest of pool rules when necessary in a polite, firm manner, and contact management if necessary.- Communicate with other lifeguards and supervisors.
Job ID
2021-78429
Position Type
Seasonal
Category
Hotel Operations & Retail
Casino Property
Tropicana Las Vegas
Job Locations US-PA-Grantville
- Prepare and cook food products accordIng to standard recIpes. - Transport, dIsh up, plate, and present food products for, menus to Include varIous cookIng methods such as broIlIng, roastIng, sauteIng, poachIng, braIsIng, boIlIng, and a la mInute cookIng In order to assIst In reachIng profItabIlIty, guest satIsfactIon, workforce strength, and complIance goals.� - Prepare, expedIte, monItor, replenIsh, and/or transport meats, vegetables, soups, sauces, and other food Items as IndIcated by productIon sheets.� - Report to Sous Chef at start of shIft to receIve InstructIons as daIly specIals or menu changes. - Arrange mIse en place accordIng posted InstructIons and menu requIrements.� - CommunIcate statIon needs, waste, and dIscrepancIes wIth ImmedIate supervIsor.� - As dIrected by supervIsor, prepare and present menu Items accordIng to recIpe specIfIcatIon and presentatIon photo.� - AssIst In other areas of kItchen as dIrected by Sous Chef.� - Interact wIth guests and coworkers In a professIonal, courteous manner.� - MaIntaIn a clean and sanItary work area at all tImes.� - Perform other dutIes as assIgned by supervIsor.
Job ID
2020-76673
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Philadelphia
ESSENTIAL DUTIES AND RESPONSIBILITIES - Develop and deliver personalized communications, promotions, and campaigns to VIP players at scale across all across real money sportsbook and casino products- Monitor competitor loyalty marketing communications and programs, testing and adopting best practices to continuously improve performance, player value, and profitability- Partner with our in-house creative team to develop best-in-class design and copy for all owned channels- Ensure that all marketing content adheres to standards and align to marketing objectives- Analyzing results of content-based communications, and further refine to continuously improve defined KPIs- Through a strategic/data-driven lens, analyze customer data, segments, and user journeys to develop hyper-efficient/personalized campaign content and create targeted lifetime value/customer lifecycle engagement campaigns- Organize training materials, develop best practices and present other important information across the team- Support development of presentations to management and key marketing stakeholders- Be a proactive part of the ideation process, contributing to team meetings & offsite strategy sessions- Execute work at a high level in an intense, fast-paced, and highly iterative environment
Job ID
2021-79284
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Washington
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Handles large amounts of money and maintains accountability over assigned bank. - Monitors and coordinates activities of Cage personnel when a member of management is not present; assists in training new and existing employees. - Responsible for protecting and preserving the master bank assets including accounting for, documenting, and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, vouchers, TiTO tickets, coupons, checks, jackpot slips, bank deposits, and other monetary units. - Works with Credit customers to ensure they are provided with prompt, courteous, and friendly service; records casino Credit issuances and redemptions for the day. - Performs verification, reconciliation, and balancing functions including drafting, completing, signing, or otherwise preparing any necessary documentation. - Verifies Count Room drops as a blind count including verification of each strap or brick, clip, and tokens counted. - Verifies and processes all bagged tokens that require scaling and tagging. - Prepares and processes Cashier and Casino Banker exchanges. - Attends all departmental and company training programs or meetings as directed. - Adheres to all departmental, property, and company policies and procedures. - Meets all departmental or company deadlines including the timely completion of drops. - Adheres to all gaming laws and regulations. - Maintains communication with all departments, team members, and guests to ensure positive experiences. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-79477
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
The Meadows Casino Racetrack
Job Locations US-PA-Washington
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Handles large amounts of money and maintains accountability over assigned bank. - Monitors and coordinates activities of Cage personnel when a member of management is not present; assists in training new and existing employees. - Responsible for protecting and preserving the master bank assets including accounting for, documenting, and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, vouchers, TiTO tickets, coupons, checks, jackpot slips, bank deposits, and other monetary units. - Works with Credit customers to ensure they are provided with prompt, courteous, and friendly service; records casino Credit issuances and redemptions for the day. - Performs verification, reconciliation, and balancing functions including drafting, completing, signing, or otherwise preparing any necessary documentation. - Verifies Count Room drops as a blind count including verification of each strap or brick, clip, and tokens counted. - Verifies and processes all bagged tokens that require scaling and tagging. - Prepares and processes Cashier and Casino Banker exchanges. - Attends all departmental and company training programs or meetings as directed. - Adheres to all departmental, property, and company policies and procedures. - Meets all departmental or company deadlines including the timely completion of drops. - Adheres to all gaming laws and regulations. - Maintains communication with all departments, team members, and guests to ensure positive experiences. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-78225
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
The Meadows Casino Racetrack
Job Locations US-MO-Riverside
- The Incumbent on thIs posItIon Is responsIble for accurate accountabIlIty of the cashIer department actIvIty - Performance In thIs posItIon must be pleasant, effIcIent, an honest manner at all tImes - WIll also be responsIble for accurately completIng and updatIng electronIc MTL/MIL and chIp bank - Accurately process Poker Room actIvIty; verIfIcatIon of front lIne cashIer transactIons over $1,000.00; verIfIcatIon of hand-to-hand transactIons between cashIers; conduct transactIons wIth other departments as needed, In the absence of AssIstant SupervIsor or above - ThIs posItIon must be able to perform CashIer dutIes as needed - Understands department objectIves, standards, and guIdelInes - Posses thorough knowledge of casIno polIcIes for all cashIer areas - MaIntaIn securIty and accountabIlIty over all funds, to Include chIps, coIns, tokens, cash currency, foreIgn cash currency and paperwork - Observe and verIfy funds receIved and dIsbursed to other departments, guests and transactIons between cashIers - VerIfy all CashIer and MaIn Bank paperwork Is accurately completed prIor to sendIng to accountIng/Audit - All Internal customers must be treated wIth prompt, courteous and frIendly servIce - Be flexIble wIth your schedule and be wIllIng to assIst In any cashIerIng area as needed and Instructed to do so by the CashIer Lead/SupervIsor on duty - Ensure accurate complIance wIth E-MTL/MIL paperwork and entry�������� - Process table fIlls and credIts per requests - Process Poker Room transactIons - Perform the dutIes of front lIne cashIers as busIness demands - Perform check cashIng transactIons - Thorough knowledge of the paId In/out guIdelInes - Work wIth Vault to ensure tImely process of buys
Job ID
2020-76883
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Argosy Casino Hotel & Spa Riverside
Job Locations US-OH-Youngstown
- Counts and verifies all VLT drop boxes, VLT Machine Bill Validator, and Food and Beverage drop. - Prepares appropriate paperwork and makes necessary computer entries. - Responsible for collecting VLT drop and bill validator drop. - Performs VLT weighing and coin wrapping process. - Transports wrapped and counted coin to vault. - Prepares booth and main bank buys. - Test all scales at booth and in the hard count room daily. - Responsible for accurate accountability of the cashier department activity - Performing in a pleasant, efficient, an honest manner at all times - Will also be responsible for accurately completing and updating electronic MTL/MiL - Verification of front line cashier transactions over $1,000.00; verification of hand-to-hand transactions between cashiers; conduct transactions with other departments as needed, in the absence of Assistant Supervisor or above - This position must be able to perform Cashier duties as needed - Understanding department objectives, standards, and guidelines - Knowledgeable of racino policies for all cashier areas - Maintaining security and accountability over all funds, to include coins, cash currency, foreign cash currency, and paperwork - Observing and verify funds received and disbursed to other departments, guests and transactions between cashiers - Verifying all Cashier and Main Bank paperwork is accurately completed prior to sending to accounting/Audit - All internal guests must be treated with prompt, courteous and friendly service - Flexible schedule and must be willing to assist in any cashiering area as needed and instructed to do so by the Cashier Lead/Supervisor on duty - Ensuring accurate compliance with E-MTL/MiL paperwork and entry       - Performing the duties of front line cashiers as business demands - Performing check cashing transactions - Thorough knowledge of the paid in/out guidelines - Working with Vault to ensure timely process of buys - Balancing shift cage paperwork for VLT, Front Windows, and other miscellaneous departments - This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 
Job ID
2021-80824
Position Type
Regular Full-Time
Casino Property
Hollywood Gaming at Mahoning Valley Race Course
Job Locations US-LA-Lake Charles
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Handles large amounts of money and maintains accountability over assigned bank.- Monitors and coordinates activities of Cage personnel when a member of management is not present; assists in training new and existing employees.- Responsible for protecting and preserving the master bank assets including accounting for, documenting, and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, vouchers, TITO tickets, coupons, checks, jackpot slips, bank deposits, and other monetary units.- Works with credit customers to ensure they are provided with prompt, courteous, and friendly service; records casino credit issuances and redemptions for the day.- Performs verification, reconciliation, and balancing functions including drafting, completing, signing, or otherwise preparing any necessary documentation.- Verifies Count Room drops as a blind count including verification of each strap or brick, clip, and tokens counted.- Verifies and processes all bagged tokens that require scaling and tagging.- Prepares and processes Cashier and Casino Banker exchanges.- Attends all departmental and company training programs or meetings as directed.- Adheres to all departmental, property, and company policies and procedures.- Meets all departmental or company deadlines including the timely completion of drops.- Adheres to all gaming laws and regulations.- Maintains communication with all departments, team members, and guests to ensure positive experiences.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2021-79328
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-IA-Council Bluffs
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Handles large amounts of money and maintains accountability over assigned bank. - Monitors and coordinates activities of Cage personnel when a member of management is not present; assists in training new and existing employees. - Responsible for protecting and preserving the master bank assets including accounting for, documenting, and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, vouchers, TiTO tickets, coupons, checks, jackpot slips, bank deposits, and other monetary units. - Works with Credit customers to ensure they are provided with prompt, courteous, and friendly service; records casino Credit issuances and redemptions for the day. - Performs verification, reconciliation, and balancing functions including drafting, completing, signing, or otherwise preparing any necessary documentation. - Verifies Count Room drops as a blind count including verification of each strap or brick, clip, and tokens counted. - Verifies and processes all bagged tokens that require scaling and tagging. - Prepares and processes Cashier and Casino Banker exchanges. - Attends all departmental and company training programs or meetings as directed. - Adheres to all departmental, property, and company policies and procedures. - Meets all departmental or company deadlines including the timely completion of drops. - Adheres to all gaming laws and regulations. - Maintains communication with all departments, team members, and guests to ensure positive experiences. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-78342
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Ameristar Casino Hotel Council Bluffs
Job Locations US-MS-Vicksburg
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Handles large amounts of money and maintains accountability over assigned bank. - Monitors and coordinates activities of Cage personnel when a member of management is not present; assists in training new and existing employees. - Responsible for protecting and preserving the master bank assets including accounting for, documenting, and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, vouchers, TiTO tickets, coupons, checks, jackpot slips, bank deposits, and other monetary units. - Works with Credit customers to ensure they are provided with prompt, courteous, and friendly service; records casino Credit issuances and redemptions for the day. - Performs verification, reconciliation, and balancing functions including drafting, completing, signing, or otherwise preparing any necessary documentation. - Verifies Count Room drops as a blind count including verification of each strap or brick, clip, and tokens counted. - Verifies and processes all bagged tokens that require scaling and tagging. - Prepares and processes Cashier and Casino Banker exchanges. - Attends all departmental and company training programs or meetings as directed. - Adheres to all departmental, property, and company policies and procedures. - Meets all departmental or company deadlines including the timely completion of drops. - Adheres to all gaming laws and regulations. - Maintains communication with all departments, team members, and guests to ensure positive experiences. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2020-77519
Position Type
Regular Full-Time
Casino Property
Ameristar Casino Hotel Vicksburg
Job Locations US-LA-Baton Rouge
- Maintain protection of extremely large amounts of currency, ensuring prevention of loss by providing extreme care and attention to detail. - Summarize and inventory all casino cage cash, coin, chips and records. - Process all casino deposits. - Monitor all coin vault transactions. - Coordinate transactions between cashiers and the main bank. - Function as a window casher as needed. - Maintain accurate and complete records of exchanges and transactions. - Ensure procedures and proper controls are followed to protect counted receipts. - Maintain awareness of changes and/or problems which may affect the security of the currency in the Count Room and report observances to the Count Room Supervisor. - Manage and monitor inventory levels and balance the kiosks for a specific shift - Communicate status of fluctuating cash levels to appropriate management
Job ID
2021-80195
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-MS-Robinsonville
                    Interior and exterior painting as required.                                         Monitor all utilities – i.e. water, gas, sewer.                                         Perform repairs requiring construction and maintenance skills.                                         Maintain appropriate inventory levels.                                         Assist in the cleaning of all public and back of house areas.                                         Clean up after self when finished with job.                                         Perform ongoing checks on facility and grounds reacting to changes and needs.                                         Keep shop, tool crib, and work area clean and organized.                                         Assure all equipment is returned in good condition.                                         Use chemicals in a proper and safe manner.                                         Use personal protective equipment when job, area, or procedure require.                                         Maintain a favorable working environment.                      Accompany vendors while on property.                     Maintain cosmetic and mechanical maintenance of property.                     Assist other Engineers with repairs, assignments, and projects.                                         Support and maintain Hollywood and 1st Jackpot Casino’s courtesy guidelines.  Perform other duties as assigned.
Job ID
2021-78980
Position Type
Regular Full-Time
Category
Facilities & Marine
Casino Property
1st Jackpot Casino Tunica
Job Locations US-IL-Joliet
- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and Team Members.- Troubleshoot, diagnose and repair a wide variety of equipment.- Test and tear down equipment and replace defective parts and component units such as motors, clutches, belts, hoses or controls.- Perform scheduled preventative maintenance activities, check equipment function and operation and recommend required maintenance action.- Perform repair carpentry, plumbing, painting, flooring, metal working, electrical and roofing needs.- Monitor boiler room equipment.- Assist in training departmental team members.- Install or assist in the installation or relocation of equipment.- Move furniture as directed.- Includes indoor and outdoor high/low cleaning responsibilities.- Operate snow plow and spread salt as needed.- Other duties as assigned.   ADDITIONAL DUTIES/JOB DIMENSIONSRegular attendance in conformance with the standards, which may be established by Hollywood Casino from time to time, is essential to the successful performance of this position.  Team Members with irregular attendance will be subject to Hollywood Casino disciplinary action procedures up to and including termination of employment.   Due to the cyclical nature of the hospitality/entertainment industry, Team Members may be required to work varying-schedules to reflect the business needs of the property.   Upon employment, all Team Members are required to fully comply with Hollywood Casino policies and procedures for the safe and efficient operation of Company facilities.  Team Members who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment.
Job ID
2021-79634
Position Type
Regular Full-Time
Category
Facilities & Marine
Casino Property
Hollywood Casino Joliet
Job Locations US-MS-Bay St Louis | US-MS-Biloxi
- *This role is pending regulatory approval. - Responsible for supervising and managing staff of the CRM team.  Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Partners with the Director to lead the development, execution and management of the CRM strategy. This includes but not limited to the development and execution of omni channel loyalty marketing and CRM initiatives to optimize acquisition, retention, win-back, dynamic personalization and promotional strategies. - Defines combined functionality of new and existing marketing channels.  Develops realistic and executable road maps for successful function. - Oversees day to day strategic planning and creation of CRM campaigns in near real time communication through multiple channels.- Oversees all customer lifecycle communication processes across all channels (email, website, SMS, push notifications, phone, direct mail, real-time messaging).- Leads specific CRM projects designed to assist with business process, customer insights and customer interaction.  Leading projects to include, but not limited to: - Integration of automated email and push message process across lines of social casino business.- Working with concerned parties to integrate and utilize business models to optimize performance, either internally or third-party licensed.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.- Serves as a positive and innovative ambassador for CRM team. Implements innovative business trends to ensure campaign success.- Ensures offers are pushed out successfully in real time.- Monitors competitor CRM and loyalty programs and proactively implements positive changes into current CRM strategy. Continuously improves program performance, player value, and profitability by testing and adopting best practices in real time.- Analyzes customer data, defines actionable segments and creates targeted lifetime value/customer life-cycle engagement campaigns and programs.- Responsible for retained player marketing initiatives; player retention & re-engagement; promotion and bonus campaign planning and execution (ROI analysis); executing, reporting, and iterating marcomms plan (incl player bonus liability); content and creative management; and holistic marcomms omni-channel management (email, website, SMS, push, player inbox, phone, direct mail, and social).- Works closely with the Director of Marketing to develop and enhance KPIs to manage and support the success of the CRM marketing channels, campaigns, and programs.- Works closely with the marketing analytics team to build and monitor dashboards to track and optimize CRM channel performance. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-79016
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-LA-Lake Charles
*This role is pending regulatory approval. - Responsible for supervising and managing staff of the CRM team.  Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Partners with the Director to lead the development, execution and management of the CRM strategy. This includes but not limited to the development and execution of omni channel loyalty marketing and CRM initiatives to optimize acquisition, retention, win-back, dynamic personalization and promotional strategies. - Defines combined functionality of new and existing marketing channels.  Develops realistic and executable road maps for successful function. - Oversees day to day strategic planning and creation of CRM campaigns in near real time communication through multiple channels.- Oversees all customer lifecycle communication processes across all channels (email, website, SMS, push notifications, phone, direct mail, real-time messaging).- Leads specific CRM projects designed to assist with business process, customer insights and customer interaction.  Leading projects to include, but not limited to: - Integration of automated email and push message process across lines of social casino business.- Working with concerned parties to integrate and utilize business models to optimize performance, either internally or third-party licensed.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.- Serves as a positive and innovative ambassador for CRM team. Implements innovative business trends to ensure campaign success.- Ensures offers are pushed out successfully in real time.- Monitors competitor CRM and loyalty programs and proactively implements positive changes into current CRM strategy. Continuously improves program performance, player value, and profitability by testing and adopting best practices in real time.- Analyzes customer data, defines actionable segments and creates targeted lifetime value/customer life-cycle engagement campaigns and programs.- Responsible for retained player marketing initiatives; player retention & re-engagement; promotion and bonus campaign planning and execution (ROI analysis); executing, reporting, and iterating marcomms plan (incl player bonus liability); content and creative management; and holistic marcomms omni-channel management (email, website, SMS, push, player inbox, phone, direct mail, and social).- Works closely with the Director of Marketing to develop and enhance KPIs to manage and support the success of the CRM marketing channels, campaigns, and programs.- Works closely with the marketing analytics team to build and monitor dashboards to track and optimize CRM channel performance. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-79017
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-PA-Grantville
SUMMARYThe Manager of Planning & Analysis is a strategic partner to property and corporate leadership, providing insight and recommendations into our businesses and the markets in which they operate.  This role assists with being a trusted advisor, using data to drive new ideas, improvements, and recognize opportunities.  ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary Hollywood Casino at Penn National Race Course, Hollywood Casino at Morgantown, Hollywood Casino at York, The Meadows Casino and Racetrack, Hollywood Casino at Charles Town, and Hollywood Casino Perryville. This is in addition to the channels in the states in which we operate online: - Responsible for supervising and managing staff in the Planning & Analysis Assists in  developing P&A talent across assigned properties.- Partners with regional and property leadership to assist with providing insight and recommendations into how to improve our businesses. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives. - Responsible for assisting in the budget process by providing recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Partners with marketing teams to perform comprehensive reviews of market opportunities and to understand marketing programming results.  Makes recommendations to all parties to improve revenues and drive profitability through marketing programs, including online where applicable.- Encourages learnings across property departments, different markets, different platforms, and regions.  Promotes cross-property strategies.- Analyzes and evaluates all financial activity labor and daily revenue trends to ensure continuous improvement and identify future opportunities for growth. Makes recommendations for improvement. - Demonstrates intellectual curiosity for the business and industry.  Responsible for maintaining updated knowledge of industry trends and using knowledge to drive change.- Assists with presenting and discussing analyses with property level executives. - Prepares ad-hoc analysis as needed. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Responsible for ensuring compliance with all regulatory requirements and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-80346
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-NV-Las Vegas
SUMMARYThe Manager of Procurement Systems and Analytics is responsible for strategy, development, implementation and maintenance, of various analytical/reporting tools as well as the overall administration of the procure-to-pay platform (Coupa). This role supports strategic sourcing and supply chain operations decision making process, the Procurement Leadership team in preparation of periodic senior level presentations and data requests and performs related tasks within area of assignment. ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary for the entire Company: - Responsible for supervising staff and the overall daily management of the Procurement Systems team.  Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Demonstrates and maintains corporate subject matter expertise in procurement systems (eProcurement).- Leads a group of team members responsible for system administration, system upgrades, contract and content management, supplier enablement, ERP integrations, and documentation and training.- Provides guidance on the use of technology for data management and support development and implementation of those technologies.- Creates financial modeling based on complex associations of data from different sources.- Develops processes for and oversees the collection and categorization of spend and supplier performance data to deliver consistent and credible analysis to inform category level strategies- Strategically identifies analysis and reporting of spend, savings, and program compliance needed by property and category- Partners with Strategic Sourcing to create cost modeling as needed as well as data collection and analysis for cost modeling used in strategic sourcing events / negotiations- Manages general system configuration in partnership with the IT department.- Assists in monitoring of department objectives, standards, guidelines, and budgets.- Assists in defining and maintaining departmental policies and procedures governing the deployment and use of Coupa.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management.
Job ID
2021-80565
Position Type
Regular Full-Time
Category
Procurement & Warehouse
Casino Property
Penn National Gaming, Inc.
Job Locations US-WV-Charles Town
- Manages day to day operations of Poker Room. - Works closely with VP of Table Games to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability. - Directs the Poker Supervisors to accomplish the goals of the Poker area and Table Games department. - Drives improved results through staff development and training programs, and established methods, procedures, and guidelines to maintain desired standards and high quality service, then monitors results through inspection, evaluation, and analysis.  Works with VP to make changes if necessary to achieve end result. - Management accountability for all team members for day to day and long term operations to include hiring, training, and developing employees which includes coaching, mentoring, and appropriate performance management up to and including separation. - Responsible for staffing and scheduling (planning, assigning, and directing work) to meet business demands and ensure customer satisfaction. - Provides visible leadership in gaming operation areas. - Ensures compliance with Title 31 requirements and processes. - Responsible for the overall integrity of daily operations. Models regulatory, departmental, and company policies and procedures. - Presents oneself as a Credit to Company and encourages others to do the same. - Performs all other related and compatible duties as assigned.
Job ID
2021-79694
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-MS-Biloxi
- Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Maintains and updates the customer database within the casino management system (CMS).- Executes offers for campaigns and pushes them to customer database for distribution.- Assists with managing marketing reinvestment strategy for CRM campaign programs.- Assists with managing database marketing requests and fulfillment of track able offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.- Responsible for verifying offers and ensures accuracy for market distribution.- Creates and analyzes reports. Makes recommendations for improvement as needed.- Works with creative team to develop marketing collateral for campaigns as needed. Makes suggestions for improvements as needed.- Serves as liaison between CRM and Marketing Operations departments to ensure accuracy of campaigns and offers.- Assists with creation, management, and execution of CRM campaign events.- Ensures CRM marketing campaigns are delivered on time and on budget.- Responsible for tracking expenses related to CRM marketing programs and supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Takes customer and Team Members calls related to CRM campaign initiatives. Answers questions accordingly and makes recommendations for improvement based upon feedback.- Manages relationships with outside vendors to ensure timely, accurate and cost-effective production campaigns.- Responsible for the data integrity of customer database.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-79872
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Boomtown Casino Biloxi

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