Penn National Gaming, Inc.

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Search Results Page 36 of 67

Job Locations US-CO-Black Hawk
Starting pay $20.00/hr. plus experiential increases - Supports the internal and external recruitment efforts for the property. - Greets all visitors to the HR office in a positive, upbeat manner while answering questions, assisting with application processes, answering phone calls, and administering selection assessments. - Provides guidance and assistance to applicants, team members, and leadership as needed; instructs leaders on recruitment/paperwork procedures and processes. - Responsible for the maintenance of the Applicant Tracking System to include posting and removal of positions and candidate documentation. - Assists team members with all questions regarding team member benefits, ensuring that customer service standards are maintained and adhering to all related policies and procedures; processes new benefits and 401(k) enrollments as directed. - Ensures proper execution of all new hire and post-orientation paperwork by reviewing for accuracy and completeness in order to be consistent with record keeping policies. - As needed, conducts preliminary interviews, evaluates applicant’s experience, skills, presentation, and suitability for current and future openings, and refers qualified applicants to department for further consideration. - Coordinates transfer request paperwork by screening transfer with team member and answering questions to ensure team member is qualified for position requested; inputs transfers and submits requests to appropriate department manager according to established guidelines.- Assists with internal and external job fairs. - Enters team member paperwork into electronic filing system. - Assists with new hire processing, including but not limited to greeting, application processing, and making badges. - Creates and modifies reports as needed; executes software download to the i.D. badge system to update team member records; generates periodic reports such as transfer/termination reports as required.- Maintains a strict level of confidentiality in all matters of sensitive nature regarding team members, disciplinary actions, appraisals, salary information, and all team member records. - Monitors supplies and equipment, reviews inventory and places purchasing requisitions as needed; attends to all office equipment maintenance.- Responsible for project management, establishing and meeting timelines, attention to detail, and follow-through.- Performs all other related and compatible duties as assigned.
Job ID
2021-80811
Starting Salary
USD $20.00/Hr.
Position Type
Regular Full-Time
Category
Human Resources
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-MA-Plainville
- Maintains an upbeat & positive attitude as well as a professional, courteous, and friendly demeanor with all Team Members, applicants, and guests.- Enthusiastically supports, promotes, and demonstrates exceptional customer service in accordance with department, company standards and programs. - Helps in all areas of HR, including employment, communication, team member events and record retention.- Performs administrative duties, including maintaining employee records, on-boarding and pre-employment processes, ordering office supplies, gaming licensing and renewals, etc.- Assists in developing and maintaining property communication, to include employee self-service portal, back-of-house hallways; maintaining updated required federal, state, and local posters, and property communications- Assists in coordinating and facilitating Talent Audition and New Hire Orientation.- Assists with design and execution of engagement, wellness, and retention events.- Maintains general office/lobby areas ensuring that they are neat/clean, orderly, and well stocked. - Handles Team Member questions/requests and escalate issues as appropriate to ensure prompt resolution.
Job ID
2021-79320
Position Type
Regular Full-Time
Category
Human Resources
Casino Property
Plainridge Park Casino
Job Locations US-CO-Black Hawk
- Partners with HR Business Partners to meet the needs of departments within the business unit.- Supports the internal and external recruitment efforts for the property by coordinating all efforts with the Talent Acquisition team.- Conducts effective, thorough and objective investigations in cases of grievances, harassment employee concerns or EEOC issues.- Provides day-to-day performance management guidance to property leadership (coaching, counseling, career development, disciplinary actions, terminations and performance reviews).- Works closely with property management and employees to improve work relationships, build morale, increase productivity and retention.- Conducts exit interview, record feedback/dialog, and report patterns to management.- Assists in the handling of unemployment compensation claims.- Facilitates identified training programs for the property; including but not limited to, New Hire Orientation, Customer Service, Responsible Gaming/Alcohol Awareness and supervisory/management development training. - Provides HR Policy guidance and interpretation consistent with Core and Local policies, State and Federal statutes and collective bargaining agreements, where applicable.- Attends training and meetings, as required.- Collects, analyzes and looks for trends in human resources data to make suggestions relating to HR strategy- turnover, engagement, and leadership opportunities.- Assists with design and execution of engagement, wellness and retention events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Maintains strict confidentiality in all departmental and company matters.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-78851
Starting Salary
USD $55,000.00/Yr.
Position Type
Regular Full-Time
Category
Human Resources
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-MI-Detroit
- Partners with HR Business Partners to meet the needs of departments within the business unit.- Supports the internal and external recruitment efforts for the property by coordinating all efforts with the Talent Acquisition team.- Conducts effective, thorough and objective investigations in cases of grievances, harassment employee concerns or EEOC issues.- Provides day-to-day performance management guidance to property leadership (coaching, counseling, career development, disciplinary actions, terminations and performance reviews).- Works closely with property management and employees to improve work relationships, build morale, increase productivity and retention.- Conducts exit interview, record feedback/dialog, and report patterns to management.- Assists in the handling of unemployment compensation claims.- Facilitates identified training programs for the property; including but not limited to, New Hire Orientation, Customer Service, Responsible Gaming/Alcohol Awareness and supervisory/management development training. - Provides HR Policy guidance and interpretation consistent with Core and Local policies, State and Federal statutes and collective bargaining agreements, where applicable.- Attends training and meetings, as required.- Collects, analyzes and looks for trends in human resources data to make suggestions relating to HR strategy- turnover, engagement, and leadership opportunities.- Assists with design and execution of engagement, wellness and retention events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Maintains strict confidentiality in all departmental and company matters.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-78623
Position Type
Regular Full-Time
Category
Human Resources
Casino Property
Greektown Casino Hotel
Job Locations US-IL-Alton
- ESSENTIAL DUTIES AND RESPONSIBILITIES- The following and other duties may be assigned as necessary:  - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Maintains and operates computer systems or networks. Supports Network Core, Firewalls, Switches, Routers, VPNs, Wireless Access Points and other associated equipment - Installs, supports and manages servers and resolves issues as needed. - Manages the Active Directory. - Installs patches and performs system backups and recovery. - Monitors system configuration, storage arrays & back-ups and maintains data files. - Resolves network performance issues and establishes a disaster recovery plan. - Provides technical support and guidance to users.- Performs all job duties in a safe and responsible manner. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-80238
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Argosy Casino Alton
Job Locations US-WV-Charles Town
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.- Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization environment.- Responsible for maintaining capacity and storage requirements on SAN hardware. - General understanding of Cisco network hardware such as switches, wireless controllers, and AP’s.- Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly.- Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.- Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.- Installs monthly Windows patches and performs vulnerability remediation on company servers.- You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests. This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.
Job ID
2021-80553
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-IN-Lawrenceburg
SUMMARY:The internal Auditor provides support services directly to the internal Audit Manager and/or another senior leader at the Corporate office.    RESPONSIBILITIES:  The following and other duties may be assigned as necessary for the entire Company and/or assigned properties/region:  - Prepares and follows Audit programs to conduct Audits. - Performs detail testing of source documents to ensure compliance with requirements of internal Control Manuals, Regulatory Rules/Acts and departmental policies and procedures. - Performs observations of departmental procedures to ensure compliance and operational efficiencies. - Completes Audit files with working papers referenced to the Audit programs. - Liaises with external Auditors to communicate information and resolve problems. - Presents Audit issues to the internal Audit Manager for the development of reports and recommendations. - Maintains Audit files, ensures files contain planning memos, programs and reports and follows up to ensure Audit recommendations have been followed. - Assists in analyzing data obtained for evidence of deficiencies in controls, duplication of efforts, extravagance, fraud, or lack of compliance with law, government regulations and management plans, policies or procedures. - Assists in planning the theory and scope of Audits and related Audit programs. - Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.  - Participates in meetings and training as required. - Maintains complete confidentiality of all company information at all times. - Ensures that behavior and appearance are in compliance with established standards. - Maintains a professional work environment with management and staff. - Performs all job duties in a safe and responsible manner. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-77837
Position Type
Regular Full-Time
Category
Legal, Audit, Compliance & Risk
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-WV-Charles Town
This position will be working from our Hollywood Casino Charles Town property.  ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary for assigned properties: - Supports the internal branding efforts to enhance the team member experience.  - Designs, edits and supports property communication requests and maintains consistent messaging to support our business operations and culture within established guidelines. - Facilitates updates to team member portal and ensures all content is current and relevant. - Supports enterprise communication strategies for the company.- Proactively collaborates with property HR team to ensure team members are well informed of property events and key dates via innovative communication channels. This includes, but is not limited to, property social media pages, text message communication tools, intranet portals, back of house tv’s and digital spaces, and print collateral.- Serves as a communication liaison between property leadership team and Internal Communications Manager. - Gathers information for new content to support property activities and initiatives within established guidelines.- Collaborates with internal team to ensure consistency between property communications.  Provides suggestions for new projects and designs to leadership. - Executes the design and monitors back-of-house communication, including digital and print, to ensure it is updated, relevant, and meets company branding standards.  Escalates issues to Manager.- Creates communications distributed to team members according to established guidelines. - Meets established KPI (key performance indicators) and goals assigned by Manager. - Consistently demonstrates excellent communication skills.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Maintains strict confidentiality in all departmental and company matters.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-80877
Position Type
Regular Full-Time
Category
Human Resources
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-MO-St. Louis
This position will be working from our Hollywood Casino St. Louis or River City properties.  ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary for assigned properties: - Supports the internal branding efforts to enhance the team member experience.  - Designs, edits and supports property communication requests and maintains consistent messaging to support our business operations and culture within established guidelines. - Facilitates updates to team member portal and ensures all content is current and relevant. - Supports enterprise communication strategies for the company.- Proactively collaborates with property HR team to ensure team members are well informed of property events and key dates via innovative communication channels. This includes, but is not limited to, property social media pages, text message communication tools, intranet portals, back of house tv’s and digital spaces, and print collateral.- Serves as a communication liaison between property leadership team and Internal Communications Manager. - Gathers information for new content to support property activities and initiatives within established guidelines.- Collaborates with internal team to ensure consistency between property communications.  Provides suggestions for new projects and designs to leadership. - Executes the design and monitors back-of-house communication, including digital and print, to ensure it is updated, relevant, and meets company branding standards.  Escalates issues to Manager.- Creates communications distributed to team members according to established guidelines. - Meets established KPI (key performance indicators) and goals assigned by Manager. - Consistently demonstrates excellent communication skills.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Maintains strict confidentiality in all departmental and company matters.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-80873
Position Type
Regular Full-Time
Category
Human Resources
Casino Property
Hollywood Casino St. Louis
Job Locations US-OH-Dayton
This position will be working from our Hollywood Casino Dayton property.  ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary for assigned properties: - Supports the internal branding efforts to enhance the team member experience.  - Designs, edits and supports property communication requests and maintains consistent messaging to support our business operations and culture within established guidelines. - Facilitates updates to team member portal and ensures all content is current and relevant. - Supports enterprise communication strategies for the company.- Proactively collaborates with property HR team to ensure team members are well informed of property events and key dates via innovative communication channels. This includes, but is not limited to, property social media pages, text message communication tools, intranet portals, back of house tv’s and digital spaces, and print collateral.- Serves as a communication liaison between property leadership team and Internal Communications Manager. - Gathers information for new content to support property activities and initiatives within established guidelines.- Collaborates with internal team to ensure consistency between property communications.  Provides suggestions for new projects and designs to leadership. - Executes the design and monitors back-of-house communication, including digital and print, to ensure it is updated, relevant, and meets company branding standards.  Escalates issues to Manager.- Creates communications distributed to team members according to established guidelines. - Meets established KPI (key performance indicators) and goals assigned by Manager. - Consistently demonstrates excellent communication skills.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Maintains strict confidentiality in all departmental and company matters.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-80876
Position Type
Regular Full-Time
Category
Human Resources
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-LA-Bossier City | US-LA-Bossier City
This position will be working from our Margaritaville Bossier City or Boomtown Bossier City properties.  ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary for assigned properties: - Supports the internal branding efforts to enhance the team member experience.  - Designs, edits and supports property communication requests and maintains consistent messaging to support our business operations and culture within established guidelines. - Facilitates updates to team member portal and ensures all content is current and relevant. - Supports enterprise communication strategies for the company.- Proactively collaborates with property HR team to ensure team members are well informed of property events and key dates via innovative communication channels. This includes, but is not limited to, property social media pages, text message communication tools, intranet portals, back of house tv’s and digital spaces, and print collateral.- Serves as a communication liaison between property leadership team and Internal Communications Manager. - Gathers information for new content to support property activities and initiatives within established guidelines.- Collaborates with internal team to ensure consistency between property communications.  Provides suggestions for new projects and designs to leadership. - Executes the design and monitors back-of-house communication, including digital and print, to ensure it is updated, relevant, and meets company branding standards.  Escalates issues to Manager.- Creates communications distributed to team members according to established guidelines. - Meets established KPI (key performance indicators) and goals assigned by Manager. - Consistently demonstrates excellent communication skills.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Maintains strict confidentiality in all departmental and company matters.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-80874
Position Type
Regular Full-Time
Category
Human Resources
Casino Property
Margaritaville Resort Casino
Job Locations US-PA-Wyomissing
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary for assigned properties: - Supports the internal branding efforts to enhance the team member experience.  - Designs, edits and supports property communication requests and maintains consistent messaging to support our business operations and culture within established guidelines. - Facilitates updates to team member portal and ensures all content is current and relevant. - Supports enterprise communication strategies for the company.- Proactively collaborates with property HR team to ensure team members are well informed of property events and key dates via innovative communication channels. This includes, but is not limited to, property social media pages, text message communication tools, intranet portals, back of house tv’s and digital spaces, and print collateral.- Serves as a communication liaison between property leadership team and Internal Communications Manager. - Gathers information for new content to support property activities and initiatives within established guidelines.- Collaborates with internal team to ensure consistency between property communications.  Provides suggestions for new projects and designs to leadership. - Executes the design and monitors back-of-house communication, including digital and print, to ensure it is updated, relevant, and meets company branding standards.  Escalates issues to Manager.- Creates communications distributed to team members according to established guidelines. - Meets established KPI (key performance indicators) and goals assigned by Manager. - Consistently demonstrates excellent communication skills.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Maintains strict confidentiality in all departmental and company matters.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-80856
Position Type
Regular Full-Time
Category
Human Resources
Casino Property
Penn National Gaming, Inc.
Job Locations US-NV-Las Vegas
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary for assigned properties: - Supports the internal branding efforts to enhance the team member experience.  - Designs, edits and supports property communication requests and maintains consistent messaging to support our business operations and culture within established guidelines. - Facilitates updates to team member portal and ensures all content is current and relevant. - Supports enterprise communication strategies for the company.- Proactively collaborates with property HR team to ensure team members are well informed of property events and key dates via innovative communication channels. This includes, but is not limited to, property social media pages, text message communication tools, intranet portals, back of house tv’s and digital spaces, and print collateral.- Serves as a communication liaison between property leadership team and Internal Communications Manager. - Gathers information for new content to support property activities and initiatives within established guidelines.- Collaborates with internal team to ensure consistency between property communications.  Provides suggestions for new projects and designs to leadership. - Executes the design and monitors back-of-house communication, including digital and print, to ensure it is updated, relevant, and meets company branding standards.  Escalates issues to Manager.- Creates communications distributed to team members according to established guidelines. - Meets established KPI (key performance indicators) and goals assigned by Manager. - Consistently demonstrates excellent communication skills.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Maintains strict confidentiality in all departmental and company matters.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-80870
Position Type
Regular Full-Time
Category
Human Resources
Casino Property
Penn National Gaming, Inc.
Job Locations US-PA-Philadelphia
The following and other duties may be assigned as necessary:• Compile and submit revenue and gaming tax reports to state gaming regulators and state departments of revenue.• Compile and submit daily revenue reports detailing performance of online sportsbook and casino to Penn Interactive leadership team.• Compile and submit revenue and handle reports to professional sports leagues, including but not limited to NBA and MLB.• Post journal entries to record business transactions.• Prepare monthly account reconciliations to validate the completeness and accuracy of GL account balances.• Comply with all accounting and financial reporting internal controls as required by internal policy as well as outside agencies and governing bodies.• Develop and maintain relationships with casino property accounting & finance teams to support the accounting and administrative functions of online sports betting and casino operations.• Develop and maintain knowledge and understanding of rules and regulations as promulgated by the Financial Accounting Standards Board, the Securities and Exchange Commission, state departments of revenue and state gaming commissions.• Maintain strict confidentiality in all departmental and company matters.• Enthusiastically support, actively promote and demonstrate superior customer service in accordance with department and company standards and programs.• Assist with other ad hoc accounting and finance projects as needed.
Job ID
2021-79922
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
- Take new features head-on. Go through detailed user-stories / tasks and build new UX / UI using native Swift.- Maintain the networking and data library written in Swift.- Squash bugs to make sure our user experience is unrivaled.- Build scalable and highly optimized code.- Collaborate with various stakeholders to solve innovative problems utilizing out-of-the-box solutions.- Be on top of WWDC announcements and leverage new iOS features in our app portfolio.
Job ID
2020-75769
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
- Work across engineering, product, marketing, and security teams to ensure compliance with state specific change control protocols and regulations- Be the go-to person for all state specific Change Management (CM) policies, responsible for knowing details of each state’s CM procedures and staying up to date on any state CM procedures updates and changes- Develop, update, and maintain internal CM policies/procedures/protocols for each state and their specific requirements for changes to the Sportsbook and iCasino products- Develop and manage strong relationships with individual state Gaming Control Boards to ensure expectations are clearly communicated and product updates are released timely- Submit change requests and release notes timely to appropriate state Gaming Control Boards and ensure PI receives timely approval in order to meet scheduled release dates- Monitor incidents as they arise with systems/products, translate engineering team response and action into creating incident reports and notes to be submitted to regulators- Manage and develop/improve the release note tracking system and repository- Document and track all changes submitted to each state, maintaining an auditable history and repository that can be provided to regulators on request
Job ID
2021-77845
Position Type
Regular Full-Time
Category
Legal, Audit, Compliance & Risk
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Wyomissing
SUMMARYThe IT Internal Auditor audits information systems, platforms, and operating procedures in accordance with established corporate standards for efficiency, accuracy and security. This role also evaluates IT infrastructure in terms of risk to the organization and establishes controls to mitigate loss, determines and recommends improvements in current risk management controls, and is responsible for implementation of system changes or upgrades at the Corporate office.  ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Prepares and follows audit programs to conduct audits in accordance with the annual audit plan. Responsible for developing test procedures for IT general controls, automated business process controls, and key reports. Make improvements as needed. Performs technical assessments/analyses of systems, general controls and application systems using risk assessment techniques.- Identifies risk factors of automated functions and controls, related manual procedures and general control environment; analyzes selected functions, controls, etc. to determine exposures.- Responsible for the overall preparation, review, and execution of organization-wide IT Sarbanes Oxley (SOX) control tests including IT general controls, automated business process controls, and key reports. Maintain and keep up to date SOX testing tools with accurate test procedures, results of test work, evidence, conclusions, etc. Assists with development of SOX content and general controls. - Analyzes data obtained for evidence of deficiencies in controls, duplication of efforts, extravagance, fraud, or lack of compliance with the law, government regulations, and management plans, policies or procedures. Makes improvements as needed and escalates issues to manager.- Presents audit issues to Internal Audit Management for the development of reports and recommendations.- Performs observations of departmental procedures to ensure compliance and operational efficiencies.- Completes audit files with working papers referenced to the audit programs.- Liaises with external auditors to communicate information and resolve problems.- Presents audit issues to the Internal Audit Manager for the development of reports and recommendations.- Maintains audit files, ensures files contain planning memos, programs and reports and follows up to ensure audit recommendations have been followed.- Assists in analyzing data obtained for evidence of deficiencies in controls, duplication of efforts, extravagance, fraud, or lack of compliance with law, government regulations and management plans, policies or procedures.- Assists in planning the theory and scope of audits and related audit programs.- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.  - Participates in meetings and training as required.- Maintains complete confidentiality of all company information at all times.- Ensures that behavior and appearance are in compliance with established standards.- Maintains a professional work environment with management and staff.- Performs all job duties in a safe and responsible manner.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-79930
Position Type
Regular Full-Time
Category
Legal, Audit, Compliance & Risk
Casino Property
Penn National Gaming, Inc.
Job Locations US-IL-Joliet
Responsible for managing the 24-hour casino information systems, local area network, and voice and data communications. This individual will direct and lead the day-to-day activities of the IT staff.  ESSENTIAL DUTIES AND RESPONSIBILITIES- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and Team Members.- Responsible for managing the 24-hour casino information systems, local area network, and voice and data communications. Responsible for installation, configuration, upgrades, and troubleshooting of servers, and desktop hardware, software and interfaces.- Personnel management responsibilities include recruiting, coaching, performance management, career development, and allocation and prioritization of work of the IT staff. Participate in the development of policies and procedures, manage compliance and ensure cross training of responsibilities. This position is also responsible for the selection and management of consultants.- Responsible for budgeting, evaluation, procurement, installation, configuration, upgrades, trouble-shooting, and support of computer and communications hardware, operation systems and application software.- Responsible for providing service to users, resolving user problems and providing instruction and training to users to ensure maximum customer satisfaction.- Responsible for disaster recovery planning and testing, capacity planning, security administration, software licensing, monitoring and tuning performance, ensuring integrity of backups, preventative maintenance and maximizing system availability.- Responsible for staying informed on new technologies with a view towards integrating them into the company’s architecture. Recommend and implement process improvements and purchases that will improve system performance, user productivity customer satisfaction and/or reduce costs.- Interact with compliance auditors ensuring that audit findings are resolved in a timely basis. Interact with corporate requirements to ensure best practices and compliance.- With guidance from the Director of IT, participate in planning and formulating the departmental budget. Review departmental expenses and ensure compliance with the budget.ADDITIONAL DUTIES/JOB DIMENSIONSRegular attendance in conformance with the standards, which may be established by Hollywood Casino from time to time, is essential to the successful performance of this position.  Team Members with irregular attendance will be subject to Hollywood Casino disciplinary action procedures up to and including termination of employment. Due to the cyclical nature of the hospitality/entertainment industry, Team Members may be required to work varying-schedules to reflect the business needs of the property. Upon employment, all Team Members are required to fully comply with Hollywood Casino policies and procedures for the safe and efficient operation of Company facilities.  Team Members who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment
Job ID
2021-80338
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Hollywood Casino Joliet
Job Locations US-MS-Biloxi | US-MS-Bay St Louis
- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Information Technology Department.- Coordinate and manage integrated systems performance tuning across all platforms ( client, database servers, application servers, network infrastructure, web servers, etc.); serve as Systems Administrator for company-wide Windows Systems (including Application Servers, Web servers, Firewall Servers, email servers, POS and Telephone systems programming and design). Repair and maintain all Copiers/Fax machines and associated equipment.- Function as Systems Administrator for company-wide servers, including Primary and Back-up Domain Controllers, File and Print Servers, Central Application Servers, Test/Staging Servers, VMWARE Servers, etc.; participate in the installation, testing, maintenance, and tuning of all hardware and software that support gaming and non-gaming applications including. - Install, configure and function as System Administrator for Application software systems, including VMWARE, VPN, WININTEL installation, etc.; participate in development of firewall policies, unit guidelines, procedures, and other technical documentation; and participate in development of hardware and operating system components of Disaster Recovery plan.- Plan and document third party application systems deployment, and design techniques to facilitate implementation and configuration of systems in a network environment.- Evaluate hardware and software for use in the Production Environment recommend product acquisition; determine product stability, operational impact and reliability.- Interpret technical system documentation and all vendor-provided information; consult with Internet resources (Web and News groups), user groups and technical forums for acceptability.- Write system documentation and standard Operating Procedures for systems installation, operation, and maintenance and submit to Director of Information Technology for approval. - Provide user and technical training; prepare systems technical and user documentation in accordance with established standards and procedures.- Develop processes for system automation and maintenance.- Write scripts and performs systems programming for Point of Sales systems, telephone switches, and AS400 Screen Design and Virtual Printer applications.- Serve on project teams and perform systems analysis for various companywide hardware and software projects.- Advise other departments on implementation of departmental systems or applications; provide advance troubleshooting support for IT staff and I.T. Lead.- Analyze problems to identify system and operational deficiencies and failure patterns; develop and implement or oversee corrective actions and solutions.- Travel as required to assist other Penn properties Information Technology Departments.- Any and all duties as assigned by your Director or I.T. Lead.
Job ID
2021-80412
Position Type
Regular Full-Time
Casino Property
Boomtown Casino Biloxi
Job Locations US-WV-Charles Town
- Provides technical support for end user computers, applications, printers, phones, time clocks, key control devices, network and application connectivity, and cell phones/radio devices. - Resolves and tracks end user software/hardware computer problems and work with end users to identify technology needs that will help streamline their business processes- Installs and troubleshoots hardware and software.  This includes, but not limited to, network equipment, computers, printers, phones, time clocks, and key control devices. - Maintains phone system, including but not limited to moves, adds and changes, along with occasional wire installation and system troubleshooting- Maintains inventory control for all hardware/software; maintains equipment organization to help expedite service.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Assists with the remote access process when vendors need to provide support for upgrades and troubleshooting issues.- Troubleshoots network connectivity for property systems and maintain network wire management.- Completes profile request administration for network and property systems; Add/change/modify end user access according to department and regulatory policy.- Consults with vendors to improve customer service and reduce problems in the environment.- Meets department uniform, appearance and grooming requirements.- Keeps work area clean and free of safety hazards, debris and litter.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Perform all job duties in a safe and responsible manner.- You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests. This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.
Job ID
2021-79067
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Hollywood Casino at Charles Town Races

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