Penn National Gaming, Inc.

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Search Results Page 34 of 73

Job Locations US-LA-Lake Charles
- Provides friendly and efficient service to guests during check in/check out procedures.- Makes and confirms reservations and assists guests with problems or questions.- Obtains information necessary to guarantee rooms (e.g. identification, credit card verification, etc.).- Performs Front Desk, Call Center, and other hotel-related duties when necessary.- Keeps Hotel Services Supervisor informed of any problems.- If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner.- Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.- Maximizes resort revenues by selling reservations based on predetermined rate strategies.- Accurately enters all reservations into the computer system according to department policy and procedure.- Provides information to guests regarding local services and events.- Assists the Player Development team with all reservations and requests.- Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort.- Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures.- Remains current on all casino activities and assists guests with all inquiries.- Answers phone and assists with clerical tasks.- Ensures that rooms are clean prior to issuing keys.- Receives cash, checks, credit cards, and comps in payment, obtaining proper approval and authorization.- Maintains an operating bank, renders bills, and issues change.- Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the Hotel/Casino.- Responsible for the control of safe deposit transactions.- Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements.- Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous, and efficient manner.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2021-80925
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Provides friendly and efficient service to guests during check in/check out procedures.- Makes and confirms reservations and assists guests with problems or questions.- Obtains information necessary to guarantee rooms (e.g. identification, credit card verification, etc.).- Performs Front Desk, Call Center, and other hotel-related duties when necessary.- Keeps Hotel Services Supervisor informed of any problems.- If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner.- Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.- Maximizes resort revenues by selling reservations based on predetermined rate strategies.- Accurately enters all reservations into the computer system according to department policy and procedure.- Provides information to guests regarding local services and events.- Assists the Player Development team with all reservations and requests.- Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort.- Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures.- Remains current on all casino activities and assists guests with all inquiries.- Answers phone and assists with clerical tasks.- Ensures that rooms are clean prior to issuing keys.- Receives cash, checks, credit cards, and comps in payment, obtaining proper approval and authorization.- Maintains an operating bank, renders bills, and issues change.- Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the Hotel/Casino.- Responsible for the control of safe deposit transactions.- Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements.- Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous, and efficient manner.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2021-80000
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-MO-St. Louis
- Greet, register, and assign rooms to guests of the hotel.- Verify customers' credit, and establish how the customer will pay for the accommodation.- Keep records of room availability and guests' accounts using hotel computer systems.- Compute bills, collect payments, and make change for guests.- Perform simple bookkeeping activities, such as balancing cash accounts.- Review accounts and charges with guests during the check out process.- Post charges, such as those for rooms, valet, laundry, food, liquor, or telephone calls, to ledgers by using hotel computer systems.- Transmit and receive messages, using telephones or telephone switchboards.- Contact housekeeping or maintenance staff when guests report problems.- Review information / pass on log from previous shift, check room rates and discusses sell strategy with Supervisor- Place Service Assurance Call to all guests within 30 minutes of arrival- Review and become familiar with VIP’s and group folders, verifying proper blocking arrangements- Follow and complete items on Guest Services AM/PM checklist- Greet and assist guests with luggage, to and from vehicles as well as to and from hotel rooms.- When assisting guests to room, inform guest of the hotel’s facilities and hours of operation.- Greet and assist all guests entering or leaving the hotel.- Must be able to lift and transport luggage using correct and safe baggage handling procedures and a bell cart when necessary.  Uses proper cart handling techniques when using a bell cart.- Issue luggage claim tag and store luggage in bell closet when necessary- Ensure timely and efficient delivery of guest messages, mail, and faxes- Respond to guest inquiries and direct guests around the hotel- Explain proper use of keys system and insures the guests satisfaction with their room- Accurately give directions, information, and recommendations- Audit current registration cards to computerized information- Correct errors and discrepancies on guest accounts and resolve guest complaints- Ensure organization and cleanliness of all work areas- Balance cash daily, prepare deposit for general cashier, and secure float at shift closing- Comply with all reasonable requests made by management - Adhere to all gaming laws and regulations
Job ID
2020-77091
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino St. Louis
Job Locations US-CO-Black Hawk
Starting pay $17/hr. plus experiential increases - Responsible for Front Desk operations overnight, including overseeing Front Desk agents, Telecommunications, and Bell staff in the performance of their duties. - Provides direction and support for all staff members in order to achieve department goals and objectives. - Ensures all Front Desk team members receive proper training with emphasis on detail, in order to provide service levels consistent with company standards. - Oversees customer check-in/check-out. - Conducts all cash handling in accordance with established policy and monitors variances daily. - Monitors telephone communication via call monitoring system. - Authorized to verify pre-approved room comping levels and authorized to change incorrect information. - Processes discrepancy reports, rate variations, and Credit reports. - Works with Housekeeping and Casino Marketing to ensure timely guest check-in and maximum occupancy. - Coordinates ViP arrivals and ensures all arrangements have been confirmed prior to arrival. - Ensures all eligible card holders are pre-registered, and room is checked prior to arrival. - Monitors volume to ensure fast, friendly, and efficient service. - Ensures that guest problems/complaints are managed in an effective, courteous manner. - Performs the night Audit for date roll. - Maintains knowledge of hotel, community, and special events in order to accurately provide guests with needed information. - Performs duties of Front Desk agents and other Front Desk and Services team members as needed. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-78295
Starting Salary
USD $17.00/Hr.
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-MS-Bay St Louis
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Answers inquiries pertaining to hotel policies and services, and resolve occupants’ complaints while supporting all customer service programs on assigned shift.- Assists with management of daily arrivals and departures in reservation system on assigned shift.- Provides direction for Hotel supervisory staff on assigned shift.- Assists with posting charges, and settling of folios for individuals and groups, if applicable, on assigned shift.- Addresses and manages complaints, grievances or concerns from team members on assigned shift.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-80071
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MI-Detroit
Responsible for administrative duties of the hotel front desk.   - Register and process guests promptly upon arrival and departure, including, but not limited to greeting guests, assigning rooms, and issuing keys- Ensure guest satisfaction by managing the flow of communication at and around the front desk- input information into computer systems (CMP).- Perform all guest accounting functions according to established hotel procedure to ensure all guest and house accounts are completed and accurate- Receive and process telephone and walk-in reservations accurately to ensure guest satisfaction- Maintain records of room availability and guest accounts- Review accounts and charges with guests during the checkout process, which may involve receipt of payments- Maintain constant contact with support team members (PBX, Maintenance, Facilities, and Housekeeping) for guest needs- Keep immediate Team Leader fully informed of all problems or unusual matters so prompt corrective actions can be taken- Convey escort instructions to Bell person - Assist in addressing all guest service needs and resolve any service-related problems or issues- Other job-related duties as assigned
Job ID
2021-78962
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
Greektown Casino Hotel
Job Locations US-MS-Bay St Louis
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Answers inquiries pertaining to hotel policies and services, and resolve occupants’ complaints while supporting all customer service programs on assigned shift.- Assists with management of daily arrivals and departures in reservation system on assigned shift.- Provides direction for Hotel supervisory staff on assigned shift.- Assists with posting charges, and settling of folios for individuals and groups, if applicable, on assigned shift.- Addresses and manages complaints, grievances or concerns from team members on assigned shift.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-80074
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MO-St. Louis
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Answers inquiries pertaining to hotel policies and services; resolves guest complaints while supporting all customer service programs on assigned shift.- Assists with management of daily arrivals and departures in reservation system on assigned shift.- Provides direction for Hotel supervisory staff on assigned shift.- Assists with posting charges and settling of folios for individuals and groups, if applicable, on assigned shift.- Addresses and manages complaints, grievances, or concerns from team members on assigned shift.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-80831
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
River City Casino & Hotel
Job Locations US-CO-Black Hawk
- Responsible for supervising and managing staff of the Front Desk. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. - Assists in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Responsible for management of daily arrivals and departures in reservation system. - Answers inquiries pertaining to hotel policies and services; resolves guest complaints while supporting all customer service programs. - Responsible for posting charges and settling folios for individuals and groups, if applicable. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-79139
Starting Salary
USD $50,000.00/Hr.
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-PA-Philadelphia
- Demonstrate best-in-class programming skills to develop highly innovative, high-impact, consumer-facing web apps.- Translate robust business requirements into thoughtfully architected, reusable code. - Squash bugs to make sure our user experience is unrivaled. - Collaborate with designers, product managers, project managers, ops engineers, QA engineers and various other teams and stakeholders to solve novel problems.- Communicate clearly and effectively using Github, Slack, Google Docs, ZenHub, and email.- Interact thoughtfully and professionally with everyone including non-technical colleagues.
Job ID
2020-75425
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-WV-Charles Town
-$11.00 Hour- Adheres to all CTRS food safety and sanitation techniques at all times – before, during, and after breakfast service! - Completes all tasks assigned by Guest Services Manager in a timely manner in accordance with CTRS standards. - Transports all items needed for food service from storeroom, kitchen, or other areas. - Sets up the hotel breakfast buffet for service according to established standards. - Greets the guests as they arrive and assists in seating. - Takes beverage requests (coffee, juice, etc.) and directs and explains the breakfast layout to the guests. - During breakfast service, regularly offers re-fills on coffee and juice using hand-held service pitchers. - Busses and re-sets empty tables within 3 minutes of the guest departure. - Re-stocks the breakfast buffet as needed during service. - Breaks down and cleans up after the completion of all scheduled shifts, completing assigned side work functions. - Responds quickly and courteously to guest requests. - Follows all company/departmental policies, procedures, and standards. - Thoroughly familiar with all related HAZCOM information, MSDS for any chemicals in use, Blood Borne Pathogen prevention, and appropriate response. - Follows all Safety handling procedures and is familiar with Emergency Procedures. - Presents a professional image at all times through appearance and behavior. - Assists with luggage storage and rooming guests as requested by Guest Reception. - Actively participates in all hotel meetings, training, task forces, programs, etc. - Other duties as assigned.
Job ID
2021-80483
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-WV-Charles Town
- Ability to deal Poker in order to provide a courteous and entertaining experience. - Accepts direction during day to day operations to ensure departmental standards and operational guidelines within the Poker area are met. - initiates courteous and friendly conversation with guests and provides game instructions to guests upon request, or as assigned, to encourage game activity. - Sponsors new Dealers as needed in order to provide new hires with adequate on the job training. - Protects the integrity of the game through visual observation of all guests and game layout. - Responsible for maintaining a clean, organized work area including wiping down Poker tables and picking up dirty glasses and ashtrays from empty seats. - Presents oneself as a Credit to the Company and encourages others to do the same. - Performs all other related and compatible duties as assigned.
Job ID
2021-79683
Position Type
Regular Full-Time
Category
Hidden (15272)
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-MS-Bay St Louis
- Responsible for operating all mowing machines and driving range ball retrievers.- Adheres to all departmental Safety regulations.- Performs daily maintenance task (i.e. trimming trees, buying rod, hand mowing and hand spraying).- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.
Job ID
2021-79745
Position Type
Regular Full-Time
Category
Other
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-OH-Dayton
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Promote property events & promotions via telemarketing and other communication- Contact guests and/or send correspondence to invite them to enjoy amenities and/or to special events- Identify and develop professional relationships with established and potential VIP guests- Provide personal service to assigned VIP players, issuing complimentaries based on player ratings as needed- Host on and off property entertainmentfor our guests, such as sporting events, dinners, and theaters- Communicate constantly with gaming operations and other team members- Follow all safety rules- Adhere to departmental quality standards- Maintain compliance with the regulatory rules, property standards and the company's system of Internal Controls and Sarbanes-Oxley requirements- Work within the guidelines established by the company
Job ID
2021-80626
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-PA-Grantville
- Position ensures the proper identification of horses prior to entering track for official morning workouts.  individual will be positioned at the main entrance to racetrack for morning workouts.    individual will coordinate with official clocker and horsemen to obtain, and disseminate proper information on official workouts.  individual may act as backup or secondary timer for morning workouts. - Proper identification of horses through variety of sources: communication with trainers/exercise riders/grooms; physical observation; verification of lip tattoo. - Verification of distance(s) for official workouts. - Backup or primary timing of some or all workouts. - Cross reference with official clocker to verify official workouts prior to disseminating to industry databases. - Must interact on a regular basis with horsemen. - Position may require manual operation of clocking systems. Days/Hours: Monday through Saturday from approximately 6:30 a.m. till Noon, Sunday from approximately 7:30 a.m. till 11 a.m.
Job ID
2021-78850
Position Type
Regular Part-Time
Category
Racing Operations
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-LA-Lake Charles
- Adheres to departmental and property policies and procedures regarding guest service standards.- Mows greens, tees, aprons, approaches to greens, and other areas not accessible with gang mowers; rakes sand traps with power rakes.- Operates mowers and string trimmers in trimming greens, aprons, trees, fence lines, banks, and hillsides; edges cart paths; edges, rakes, and maintains sand bunkers.- Sets tee markers and cups on greens daily; maintains ball washers; replaces tee towels and flags when needed; removes debris; sands and seeds tee and drop area divots; cleans flower beds.- Maintains fuel and fluid levels for all types of equipment on a daily basis; reports equipment problems or failures to the Equipment Mechanic immediately.- Returns all equipment to the designated location at the maintenance facility; cleans maintenance areas.- Waters and fertilizes tees, greens, and fairways, and, under direct supervision of a certified applicator, sprays chemicals on landscaped areas.- Marks the course for cart control weekly; moves cart control barriers and replaces old or lost ropes and signs; marks hazard and drop areas as required.- Helps in project work; assists in the construction of new greens, tees, and fairways; grades and prepares soil base; lays sod; seeds tees, greens, and fairways.- Installs forms and lays walks and paths using gravel and asphalt mixes; excavates and backfills ditches and trenches with hand tools; repairs and replaces pipe on irrigation systems.- Operates mowers, dump trucks, and other light equipment.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2021-78115
Position Type
Regular Full-Time
Category
Other
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-MS-Biloxi
- Greets guest in a friendly, appropriate manner.- Operate cash register, accounting for all monies, coupons, comps, and receipts at the end of shift.- Remain current on all coupons, promotions, and certificates that apply to all Food and Beverage outlets.- Expedite food purchases to our guests in an appropriate, timely manner as requested.- Use front line checklist to restock inventory as needed.- Maintain cleanliness and sanitary conditions of the dining area.- Accomplish all assigned cleaning and general maintenance tasks.- Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.
Job ID
2021-78762
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Boomtown Casino Biloxi
Job Locations US-NV-Jackpot
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Maintains grounds of outside property as assigned, including parking lot, landscape areas, garage, sidewalks, curbs, gutters, etc. - Performs minor repairs of asphalt or concrete. - Performs directional signage repair. - Paints parking lot stripes, curbs, etc. - Cleans grounds and removes litter as needed. - Responsible for safe and efficient use of heavy equipment and machinery, including sweepers, mowers, trimming equipment, pressure washers, and aerial man lifts. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-81134
Position Type
Regular Full-Time
Category
Facilities & Marine
Casino Property
Cactus Petes
Job Locations US-IN-Lawrenceburg
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Maintains grounds of outside property as assigned, including parking lot, landscape areas, garage, sidewalks, curbs, gutters, etc.- Empties trash cans outside the facility in parking garage and parking lots, including Valet areas. - Picks up trash in both the landscaping and grass areas. - Cleans and maintains stairwells of parking garage.- Operates street sweeper to keep surrounding streets and turnarounds clean. - Removes snow from sidewalks, parking lots, stairs, ramp ways, exits, barge facilities, and restaurant facilities.- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff.- Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Job ID
2021-78305
Position Type
Regular Full-Time
Category
Facilities & Marine
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-MS-Bay St Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Maintains grounds of outside property as assigned, including parking lot, landscape areas, garage, sidewalks, curbs, gutters, etc.- Performs minor repairs of asphalt or concrete.- Performs directional signage repair.- Paints parking lot stripes, curbs, etc.- Cleans grounds and removes litter as needed.- Responsible for safe and efficient use of heavy equipment and machinery, including sweepers, mowers, trimming equipment, pressure washers, and aerial man lifts.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-77176
Position Type
Regular Full-Time
Category
Other
Casino Property
Hollywood Casino Gulf Coast

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