Penn National Gaming, Inc.

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Search Results Page 34 of 67

Job Locations US-IL-Joliet
- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Checks guests in and out of rooms and RV Park.- Makes guest reservations, assigns rooms/RV slots, and makes keys.- Answers incoming telephone calls and provides appropriate assistance such as directions and information regarding property events or promotions.- Answers PBX incoming calls and distributes throughout property.- Enters reservations for Hotel/RV park accommodations based on availability.- Verifies payments received.- Checks arrivals and departures.- Runs daily reports.- Counts cash drawer and balances shift transactions.- Performs daily cash drops and signs proper drop logs.- Performs daily inventory of Front Desk supplies and RV park supplies, notifying Supervisor of ordering needs.- Assists Supervisor in data entry for reports.- Responsible for Hotel rate yield management, balancing hotel inventory, and identifying potential walks.- Maintains a sales strategy mentality to maximize occupancy and revenues.- Adheres to all established credit and internal audit procedures to minimize exposure to loss of revenues.- Uses proper accounting procedures to correct discrepancies.- Invokes service recovery when appropriate.- Reviews guest room accounts for accuracy.- Functions as an expert in Emergency procedures and has a thorough knowledge of all crisis communication material.- Handles departmental accounting of monies, receipts, guest accounts, and other forms of credit; posts all charges; completes cashier’s reports.- Completes Night Audit Checklist with accuracy.- Prepares informational packets as needed.- Fills in for Breakfast Greeter as required.- Understands and adheres to all property and departmental standards, policies, and procedures.- Receives in-bound calls and dispatches or handles appropriately.- Performs out-bound calling efforts as scheduled and prioritized by supervisor or ETS system.- Performs basic functions, data input, and acquires information from the following: ACSC, LMS, PBX, Open Table.- Achieves established levels of activity and meets objectives for number and length of calls attempted, calls completed, sales results, and abandoned calls, up-selling and the accuracy and completeness of data input.- Maintains detailed awareness regarding current and upcoming property events, promotions, entertainment, packages, Club benefits, food specials, and other offers for information dissemination and up-selling.- Handles reservation requests for invitational events, hotel, restaurants, and concerts.- Utilizes event manifests, RSVP spreadsheets, and refers to fact sheets as needed to fulfill call center initiatives.- Provides regular updates on reservation status and response summaries.- Directly handles guest issues and concerns, determining alternate solutions and resources in order to resolve issues.- Works in harmony with supervisor and other department personnel to escalate the handling of guest issues as needed to remedy guest dissatisfaction.- Delivers phone scripts in a compelling and confident manner, effectively offers tool box amenities, and establishes follow up action when executing out-bound calls.- Carries out several simultaneous tasks: takes rapidly-arriving incoming calls in succession, provides courteous, personalized, and professional service, and proficiently and accurately enters and assesses data across multiple systems and programs.- Provides superior service delivery and strong persuasive communication skills.- Consistently follows the processes and procedures outlined for handling calls including up-selling, personalization, standardization, and quality control measures.- Performs a variety of record keeping, filing, indexing, and other general administrative functions.- Operates a variety of communication equipment.- Must display the ability to be a team player and interfaces with other departments to develop key relations to ensure maximum efficiency in completing job tasks.- Responsible for stocking and working Sundry shop.- Assists with Differentiated EP services.- Other duties as assigned.
Job ID
2021-80501
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Joliet
Job Locations US-NV-Henderson
The following and other duties may be assigned as necessary:  - Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Answers inquiries pertaining to hotel policies and services, and resolve occupants’ complaints while supporting all customer service programs on assigned shift.- Assists with management of daily arrivals and departures in reservation system on assigned shift.- Provides direction for Hotel supervisory staff on assigned shift.- Assists with posting charges, and settling of folios for individuals and groups, if applicable, on assigned shift.- Addresses and manages complaints, grievances or concerns from team members on assigned shift.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters. SUPERViSORY RESPONSiBiLiTiES                                                   - Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance. - Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.- Determines work procedures and expedites workflow.- Responsible for employee performance (disciplining, coaching, counseling).- Responsible for completing Forbes observations and property knowledge quizzes.- Responsible for conducting pre-shifts, one on one meetings with team members, and yearly reviews.
Job ID
2021-80184
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
M Resort
Job Locations US-WV-Charles Town
- $11.00 an Hour- Part Time Weekend Hours- Supplies rooms with all amenities and linens.- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel as directed by inspector, Housekeeping Lead, Supervisor, or Manager.- Cleans all windows and mirrors, dusts, and sanitizes batHRooms in guest rooms.- Vacuums and cleans carpeted areas and behind furniture.- Assures that every room is clean and everything in room is in proper working order.- Cleans and maintains his/her workstation, including stocking workstation with sheets, pillowcases, towels, and all amenities.- Ensures all linens and terry are without defect.- Completes daily housekeeping reports, if necessary.- Works as a team with other employees.- Responsible for providing exceptional Red Carpet Customer Service to all guests.- Properly reports and turns in all lost and found items.- Greets all guests throughout shift with the proper salutation and pleasant expression.- Reports all safety hazards or maintenance deficiencies for proper handling.- Maintains and cleans all equipment used throughout the course of a shift.
Job ID
2021-78199
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-IL-Joliet
- Performs duties to accommodate hotel guests, responds to telephone inquiries, and makes appropriate reservations. - Ensures guest satisfaction by following guidelines of the company and departmental policies and procedures. - Conducts in-bound and out-bound calling, providing quality service and effective selling through the use of a telecommunication database and telephonic system. - Expediently handles guest concerns, inquiries, and requests. - Directs guests to appropriate personnel and/or escalates issues to management when necessary to fulfill guest needs. - Performs the professional and courteous handling of incoming guest calls and reservation requests while realizing campaign goals, fulfilling data entry requirements, and achieving call time and volume objectives.  - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Checks guests in and out of rooms and RV Park.- Makes guest reservations, assigns rooms/RV slots, and makes keys.- Answers incoming telephone calls and provides appropriate assistance such as directions and information regarding property events or promotions.- Answers PBX incoming calls and distributes throughout property.- Enters reservations for Hotel/RV park accommodations based on availability.- Verifies payments received.- Checks arrivals and departures.- Runs daily reports.- Counts cash drawer and balances shift transactions.- Performs daily cash drops and signs proper drop logs. - Performs daily inventory of Front Desk supplies and RV park supplies, notifying Supervisor of ordering needs.- Assists Supervisor in data entry for reports.- Performs Night Audit procedure as assigned or scheduled.- Performs minor clerical work as assigned.- Prepares informational packets as needed.- Fills in for Breakfast Greeter as required.- Understands and adheres to all property and departmental standards, policies, and procedures.- Receives in-bound calls and dispatches or handles appropriately.- Performs out-bound calling efforts as scheduled and prioritized by supervisor or ETS system.- Performs basic functions, data input, and acquires information from the following: ACSC, LMS, PBX, Open Table.- Achieves established levels of activity and meets objectives for number and length of calls attempted, calls completed, sales results, and abandoned calls, up-selling and the accuracy and completeness of data input. - Maintains detailed awareness regarding current and upcoming property events, promotions, entertainment, packages, Club benefits, food specials, and other offers for information dissemination and up-selling. - Handles reservation requests for invitational events, hotel, restaurants, and concerts. - Utilizes event manifests, RSVP spreadsheets, and refers to fact sheets as needed to fulfill call center initiatives.- Provides regular updates on reservation status and response summaries.  - Directly handles guest issues and concerns, determining alternate solutions and resources in order to resolve issues. - Works in harmony with supervisor and other department personnel to escalate the handling of guest issues as needed to remedy guest dissatisfaction.- Delivers phone scripts in a compelling and confident manner, effectively offers tool box amenities, and establishes follow up action when executing out-bound calls.  - Carries out several simultaneous tasks: takes rapidly-arriving incoming calls in succession, provides courteous, personalized, and professional service, and proficiently and accurately enters and assesses data across multiple systems and programs.- Provides superior service delivery and strong persuasive communication skills.- Consistently follows the processes and procedures outlined for handling calls including up-selling, personalization, standardization, and quality control measures.- Performs a variety of record keeping, filing, indexing, and other general administrative functions.- Operates a variety of communication equipment.- Must display the ability to be a team player and interface with other departments to develop key relations to ensure maximum efficiency in completing job tasks.- Responsible for stocking and working Sundry shop.- Assists with Differentiated EP services.- Other duties as assigned.
Job ID
2021-80465
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Joliet
Job Locations US-MS-Bay St Louis
- Provides friendly and efficient service to guests during check in/check out procedures.- Make and confirm advance reservations and assist guest with problems or questions.- Obtains information necessary to guarantee rooms (i.e. identification, credit card verification etc.).- Assists guests with any problems, questions, or future room reservations.                         - Performs Front Desk, Call Center, and other hotel related duties when necessary.- Keeps Hotel Services Supervisor informed of any problems.- Employees who work grave shift must perform Night Audit duties and complete and Flash Report in a correct and timely manner. - To answer all reservation inquiries in a manner set forth in policy procedure. This will include assisting guests warranting complimentary accommodations responding patrons to special events.- Maximize resort revenues by selling reservations based on predetermined rate strategies.- To accurately enter all reservations into the computer system based on set policy and procedure.- Provide information to guests regarding local services and events.- Assists the Player Development team with all reservations and requests.- Perform group block management, the entering of rooming lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort.- To make recommendations to "yield management" strategies.- Verifies duties and examines work for exactness, neatness and conformance to policies and procedures.- Assigns and assists customers with an RV site.- Remains current on all casino activities and assists guests with all inquiries.- Collects and accounts for all RV site revenue.- Responsibilities may include carrying out routine duties that occur while working at the Marina.- Answers phone and assists with clerical tasks.- Exhibits a friendly, helpful and courteous manner when dealing with the customers and fellow cast members. - Any and duties as assigned by your Manager or a member of management.
Job ID
2021-77834
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Provides friendly and efficient service to guests during check in/check out procedures.- Make and confirm advance reservations and assist guest with problems or questions.- Obtains information necessary to guarantee rooms (i.e. identification, credit card verification etc.).- Assists guests with any problems, questions, or future room reservations.- Performs Front Desk, Call Center, and other hotel related duties when necessary.- Keeps Hotel Services Supervisor informed of any problems.- Employees who work grave shift must perform Night Audit duties and complete and Flash Report in a correct and timely manner. - To answer all reservation inquiries in a manner set forth in policy procedure. This will include assisting guests warranting complimentary accommodations responding patrons to special events.- Maximize resort revenues by selling reservations based on predetermined rate strategies.- To accurately enter all reservations into the computer system based on set policy and procedure.- Provide information to guests regarding local services and events.- Assists the Player Development team with all reservations and requests.- Perform group block management, the entering of rooming lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort.- To make recommendations to "yield management" strategies.- Verifies duties and examines work for exactness, neatness and conformance to policies and procedures.- Assigns and assists customers with an RV site.- Remains current on all casino activities and assists guests with all inquiries.- Collects and accounts for all RV site revenue.- Responsibilities may include carrying out routine duties that occur while working at the Marina.- Answers phone and assists with clerical tasks.- Exhibits a friendly, helpful and courteous manner when dealing with the customers and fellow team members. - Any and duties as assigned by your Manager or a member of management.
Job ID
2021-80083
Position Type
Seasonal
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-IN-Lawrenceburg
- Sweeps and vacuums carpeted areas. - Extracts or shampoos carpets on a scheduled basis. - Cleans all brass. - Assists regular shift team members in maintaining restrooms and casino floor. - Operates extractor equipment, floor scrubbers, shampoo machines, and polishing machines as well as special vacuum cleaners and scrubbers. - Carries out heavy duty detail cleaning of restrooms and locker rooms. - Moves office furnishings and items as directed. - Cleans interior and exterior windows above 6 feet off the ground as directed. - Maintains logs for equipment usage. - Assists with inventory of all stockroom items received from the warehouse to assure proper quantities and quality. - Responsible for the cleaning of all Housekeeping equipment. - Maintains cleaning supply inventory and identifies damaged bottles and/or drums for replacement. - Maintains strict confidentiality in all company matters.
Job ID
2020-77209
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-MO-St. Louis
- Transports cleaning equipment up and down ramps. - Vacuums and shampoos carpet. - Mops, scrubs, rinses, and polishes hard floors. - Responsible for counting and distribution of clean linen to both Room Attendant carts as well as linen closets. - Picks up used linen from Room Attendants' carts, drops linen down chute to carts that are then taken to soiled linen room where it is picked up by laundry company. - Moves, rearranges, and cleans furniture. - Washes mirrors and windows. - Maintains Housekeeping linen room on each floor; stocks with linen and supplies, ensuring adequate level of supplies. - Washes and cleans wall light fixtures, louvers, ceilings, shelves, and outside walls. - Operates and controls all mechanical equipment including rotary machines, blowers, and back vacuums. - Recognizes and uses appropriate chemicals. - Assists Room Attendants with stripping beds, emptying trash, bringing fresh linen, and other related responsibilities. - When needed, sets up guest rooms. - Delivers, upon request, guest amenities, i.e., pillows, additional beds, blankets, and much more. - Maintains and cleans all office spaces throughout the property and hotel public areas. - Maintains cleanliness of guest room hallways. - Responsible for providing exceptional Red Carpet Customer Service to all guests.
Job ID
2021-80596
Position Type
Regular Full-Time
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
- Transports cleaning equipment up and down ramps. - Vacuums and shampoos carpet. - Mops, scrubs, rinses, and polishes hard floors. - Responsible for counting and distribution of clean linen to both Room Attendant carts as well as linen closets. - Picks up used linen from Room Attendants' carts, drops linen down chute to carts that are then taken to soiled linen room where it is picked up by laundry company. - Moves, rearranges, and cleans furniture. - Washes mirrors and windows. - Maintains Housekeeping linen room on each floor; stocks with linen and supplies, ensuring adequate level of supplies. - Washes and cleans wall light fixtures, louvers, ceilings, shelves, and outside walls. - Operates and controls all mechanical equipment including rotary machines, blowers, and back vacuums. - Recognizes and uses appropriate chemicals. - Assists Room Attendants with stripping beds, emptying trash, bringing fresh linen, and other related responsibilities. - When needed, sets up guest rooms. - Delivers, upon request, guest amenities, i.e., pillows, additional beds, blankets, and much more. - Maintains and cleans all office spaces throughout the property and hotel public areas. - Maintains cleanliness of guest room hallways. - Responsible for providing exceptional Red Carpet Customer Service to all guests.
Job ID
2021-80090
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino St. Louis
Job Locations US-NM-Hobbs
SUMMARY: Maintain high standards of cleanliness in accordance with the policies and procedures set forth by the company.   Assist customers as necessary to ensure their satisfaction.   ESSENTiAL DUTiES & RESPONSiBiLiTiES: - Supplies rooms with all amenities and linens - Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel as directed by Executive Housekeeper, Housekeeping Lead, Supervisor, Manager or Director - Cleans all windows and mirrors, dusts, and sanitizes batHRooms in guest rooms - Vacuums and cleans carpeted areas and behind furniture - Assures that every room is clean and everything in room is in proper working order - Cleans and maintains his/her workstation, including stocking workstation with sheets, pillowcases, towels and all amenities - Ensures all linens and towels are without defect - Completes daily housekeeping reports, if necessary - Works as a team with other employees - Responsible for providing exceptional Red Carpet Customer Service to all guests - Properly reports and turns in all lost and found items - Greets all guests throughout shift with the proper salutation and pleasant expression - Reports all safety hazards or maintenance deficiencies for proper handling - Maintains and cleans all equipment used throughout the course of a shift - And any other duties as assigned by management   SUPERViSORY RESPONSiBiLiTiES - This position has no supervisory responsibilities.
Job ID
2021-79968
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
Zia Park Casino Hotel Racetrack
Job Locations US-NM-Hobbs
SUMMARY: Maintain high standards of cleanliness in accordance with the policies and procedures set forth by the company.   Assist customers as necessary to ensure their satisfaction.   ESSENTiAL DUTiES & RESPONSiBiLiTiES: - Supplies rooms with all amenities and linens - Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel as directed by Executive Housekeeper, Housekeeping Lead, Supervisor, Manager or Director - Cleans all windows and mirrors, dusts, and sanitizes batHRooms in guest rooms - Vacuums and cleans carpeted areas and behind furniture - Assures that every room is clean and everything in room is in proper working order - Cleans and maintains his/her workstation, including stocking workstation with sheets, pillowcases, towels and all amenities - Ensures all linens and towels are without defect - Completes daily housekeeping reports, if necessary - Works as a team with other employees - Responsible for providing exceptional Red Carpet Customer Service to all guests - Properly reports and turns in all lost and found items - Greets all guests throughout shift with the proper salutation and pleasant expression - Reports all safety hazards or maintenance deficiencies for proper handling - Maintains and cleans all equipment used throughout the course of a shift - And any other duties as assigned by management   SUPERViSORY RESPONSiBiLiTiES - This position has no supervisory responsibilities.
Job ID
2021-79967
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Zia Park Casino Hotel Racetrack
Job Locations US-NM-Hobbs
SUMMARY: Maintain high standards of cleanliness in accordance with the policies and procedures set forth by the company.   Assist customers as necessary to ensure their satisfaction.   ESSENTiAL DUTiES & RESPONSiBiLiTiES: - Supplies rooms with all amenities and linens - Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel as directed by Executive Housekeeper, Housekeeping Lead, Supervisor, Manager or Director - Cleans all windows and mirrors, dusts, and sanitizes batHRooms in guest rooms - Vacuums and cleans carpeted areas and behind furniture - Assures that every room is clean and everything in room is in proper working order - Cleans and maintains his/her workstation, including stocking workstation with sheets, pillowcases, towels and all amenities - Ensures all linens and towels are without defect - Completes daily housekeeping reports, if necessary - Works as a team with other employees - Responsible for providing exceptional Red Carpet Customer Service to all guests - Properly reports and turns in all lost and found items - Greets all guests throughout shift with the proper salutation and pleasant expression - Reports all safety hazards or maintenance deficiencies for proper handling - Maintains and cleans all equipment used throughout the course of a shift - And any other duties as assigned by management   SUPERViSORY RESPONSiBiLiTiES - This position has no supervisory responsibilities.
Job ID
2021-79966
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Zia Park Casino Hotel Racetrack
Job Locations US-IL-Aurora
Job ID
2021-80362
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Casino Aurora
Job Locations US-IN-Lawrenceburg
- Sorts, counts, folds, marks, or carries linens and makes beds.- Replenishes supplies such as drinking glasses, linen, sundries, and other items.- Checks wraps and renders personal assistance to patrons.  Moves furniture (hangs drapes) and rolls carpet.- Cleans rugs, carpets, upholstered furniture, and draperies.- Dusts furniture, washes walls, ceiling, and woodwork.  Washes windows, door panels, and sills.- Empties wastebaskets and empties and cleans ashtrays.- Transports waste and trash to disposal area.- Replenishes bathroom supplies.- Cleans lobby area, steps, and main public areas when necessary or upon request.- Responsible for obtaining necessary cleaning supplies for departments, fellow employees, and customers as requested.- Cleans employee areas (i.e., break room, back offices, and locker room).- Responds to calls for Housekeeping problems: broken glass, spills, toilet backups, etc.- Shampoos carpets, scrubs steps, and strips and waxes tile floors.- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff.- Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Job ID
2020-74555
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-IL-Aurora
Job ID
2021-80805
Position Type
Regular Part-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Casino Aurora
Job Locations US-IN-Lawrenceburg
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed.- Maintains and cleans all equipment used throughout the course of a shift, as directed.- Maintains proper documentation of all duties accomplished during a working shift, as directed.- Reports all safety hazards or maintenance deficiencies for proper handling.- Abides by all security measures.- Greets all guests throughout shift with the proper salutation and pleasant expression.- Assists guests with issues that are within authority, ensuring guests' satisfaction while operating within established guidelines and policies.- Assists the house person with department projects, as needed.- Sorts, counts, folds, marks, or carries linens and makes beds.- Replenishes supplies such as drinking glasses, linens, sundries, and other items.- Cleans rugs, carpets, upholstered furniture, and draperies.- Empties wastebaskets; and empties and cleans ashtrays.- Transports waste and trash to disposal area.- Provides positive communication and uses Hilton CARE Culture skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff.- Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.- Performs all duties in a quiet and orderly manner.
Job ID
2020-74554
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-IN-Lawrenceburg
- Sorts, counts, folds, marks, or carries linens and makes beds. - Replenishes supplies such as drinking glasses, linen, sundries, and other items.- Checks wraps and renders personal assistance to patrons. - Moves furniture (hangs drapes) and rolls carpet. - Cleans rugs, carpets, upholstered furniture, and draperies. - Dusts furniture, washes walls, ceiling, and woodwork. - Washes windows, door panels, and sills. - Empties wastebaskets and empties and cleans ashtrays. - Transports waste and trash to disposal area. - Replenishes batHRoom supplies. - Cleans lobby area, steps, and main public areas when necessary or upon request. - Responsible for obtaining necessary cleaning supplies for departments, fellow employees, and customers as requested. - Cleans employee areas (i.e., break room, back offices, and locker room). - Responds to calls for Housekeeping problems: broken glass, spills, toilet backups, etc. - Shampoos carpets, scrubs steps, and strips and waxes tile floors. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Job ID
2021-77990
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-MO-St. Louis
• Vacuums, cleans, shampoos carpet• Mops, scrubs, rinses and polishes hard floors• Moves, rearranges and cleans furniture• Washes and cleans wall light fixtures, louvers, ceilings, shelves and outside walls• Washes/cleans all windows and mirrors, dusts, and sanitizes bathrooms in guest rooms• Assures that every room is clean and everything in room is in proper working order• Cleans and maintains his/her workstation, including stocking workstation with sheets, pillowcases, towels and all amenities• Ensures all linens and terry are without defect• Operates and controls all mechanical equipment including rotary machines, blowers and back vacuums• Transports cleaning equipment• Recognizes and uses appropriate chemicals• Strips beds, empties trash in rooms, brings fresh linen, sets up guests room, supplies rooms with all amenities and linens• Maintains housekeeping linen room on each floor, stocks supplies ensuring adequate level of supplies• Responsible for counting and distribution of clean linen from linen closet to guest rooms• Picks up used linen and drops linen down chute to carts that are then taken to soiled linen room where it is picked by laundry attendants and other related responsibilities• Delivers, upon request, guest amenities, i.e. pillows, additional beds, blankets and much more• Maintains and cleans hotel guest rooms, hallways, linen rooms, employee and storage areas, and other areas in the hotel as directed by Inspector, Supervisor, or Manager• Completes daily housekeeping reports, if necessary• Works as a team with other employees• Responsible for providing exceptional Red Carpet Customer Service to all guests• Properly reports and turns in all lost and found items• Greets all guests throughout shift with the proper salutation and pleasant expression• Reports all safety hazards or maintenance deficiencies for proper handling• Maintains and cleans all equipment used throughout the course of a shift
Job ID
2020-77185
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Casino St. Louis
Job Locations US-OH-Dayton
Essential Responsibilities:- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.- Maintain cleanliness of all areas including picking up litter, emptying wastebaskets, cleaning ashtrays and removal and transport of garbage.- Clean all walls, ceilings, doors, windows, sills, furniture, woodwork, and fixtures in all areas of the facility.- Clean and service restrooms including replenishing bathroom supplies.- Maintain accuracy of restroom sheets after cleaning.- Stock and supply all service areas with appropriate cleaning supplies.- Assist all departments by responding to housekeeping calls.- Clean and maintain tables, chairs, fixtures, decor and machines as needed.- Attend all departmental and company training programs or meetings as directed.- Adhere to all company policies and procedures.- Perform all job duties in a safe and responsible manner including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris and litter. - Meet department uniform, appearance and grooming requirements.- Eagerly take on any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your Assistant Shift Manager or management personnel.- Comply with state, company, and department policies and regulations.- Other duties, as assigned.
Job ID
2020-76550
Position Type
Regular Part-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-LA-Bossier City
- Responsible for detailed cleanliness of all housekeeping assigned areas throughout the hotel. - High dusting and upper ceiling area cleaning, detailed mopping, detailed sweeping, waxing, vacuuming, polishing, stripping, refinishing floors, operates floor scrubber, buffer, window washing, carpet shampooing, cleaning, moving of furniture, and operation of all mechanical cleaning equipment. - Ensures the safety and security of guests and employees. - Work area may be located in a high-rise hotel and atrium, storage area, front and back of house areas to include all batHRooms. - All other duties as assigned.
Job ID
2021-79368
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Margaritaville Resort Casino

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