Penn National Gaming, Inc.

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Search Results Page 33 of 73

Job Locations US-NV-Henderson
MAJOR JOB DUTiES: Duties include, but are not limited to the following:   - Responsible for full knowledge of all menu items, ingredients, and prices, including beverage. - Demonstrate a thorough knowledge of the sequence of service and follow it at all times. - Able to describe all items on menu and drink specials. - Assist other servers to give the best possible service. - Perform necessary sidework. - Handle guest checks according to internal hotel policy. - Follow departmental rules to ensure safety, cleanliness and guest satisfaction. - Responsible for proper uniform attire and proper name tag. - Serve all food and beverages with proper garnishes. - Monitor all tables in station to be sure that they are maintained in a neat and orderly fashion. - Make every possible effort to approach every table within two minutes. - Maintain teamwork with other team members at all times. - Maintain a level of service, be able to greet a guest within 1 minute, approach the table within 2 minutes, and serve cocktails/beverages within 3 minutes. - Must provide courteous and friendly service to all guests and team members. - Performs related work as requested. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
Job ID
2021-81302
Position Type
On-Call
Category
Food & Beverage
Casino Property
M Resort
Job Locations US-NV-Henderson
MAJOR JOB DUTiES: Duties include, but are not limited to the following:   - Responsible for full knowledge of all menu items, ingredients, and prices, including beverage. - Demonstrate a thorough knowledge of the sequence of service and follow it at all times. - Able to describe all items on menu and drink specials. - Assist other servers to give the best possible service. - Perform necessary sidework. - Handle guest checks according to internal hotel policy. - Follow departmental rules to ensure safety, cleanliness and guest satisfaction. - Responsible for proper uniform attire and proper name tag. - Serve all food and beverages with proper garnishes. - Monitor all tables in station to be sure that they are maintained in a neat and orderly fashion. - Make every possible effort to approach every table within two minutes. - Maintain teamwork with other team members at all times. - Maintain a level of service, be able to greet a guest within 1 minute, approach the table within 2 minutes, and serve cocktails/beverages within 3 minutes. - Must provide courteous and friendly service to all guests and team members. - Performs related work as requested. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
Job ID
2021-81315
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
M Resort
Job Locations US-NV-Henderson
MAJOR JOB DUTiES: Duties include, but are not limited to the following:   - Responsible for full knowledge of all menu items, ingredients, and prices, including beverage. - Demonstrate a thorough knowledge of the sequence of service and follow it at all times. - Able to describe all items on menu and drink specials. - Assist other servers to give the best possible service. - Perform necessary sidework. - Handle guest checks according to internal hotel policy. - Follow departmental rules to ensure safety, cleanliness and guest satisfaction. - Responsible for proper uniform attire and proper name tag. - Serve all food and beverages with proper garnishes. - Monitor all tables in station to be sure that they are maintained in a neat and orderly fashion. - Make every possible effort to approach every table within two minutes. - Maintain teamwork with other team members at all times. - Maintain a level of service, be able to greet a guest within 1 minute, approach the table within 2 minutes, and serve cocktails/beverages within 3 minutes. - Must provide courteous and friendly service to all guests and team members. - Performs related work as requested. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
Job ID
2021-81251
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
M Resort
Job Locations US-NV-Henderson
MAJOR JOB DUTiES: Duties include, but are not limited to the following:   - Responsible for full knowledge of all menu items, ingredients, and prices, including beverage. - Demonstrate a thorough knowledge of the sequence of service and follow it at all times. - Able to describe all items on menu and drink specials. - Assist other servers to give the best possible service. - Perform necessary sidework. - Handle guest checks according to internal hotel policy. - Follow departmental rules to ensure safety, cleanliness and guest satisfaction. - Responsible for proper uniform attire and proper name tag. - Serve all food and beverages with proper garnishes. - Monitor all tables in station to be sure that they are maintained in a neat and orderly fashion. - Make every possible effort to approach every table within two minutes. - Maintain teamwork with other team members at all times. - Maintain a level of service, be able to greet a guest within 1 minute, approach the table within 2 minutes, and serve cocktails/beverages within 3 minutes. - Must provide courteous and friendly service to all guests and team members. - Performs related work as requested. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
Job ID
2021-81271
Position Type
On-Call
Category
Food & Beverage
Casino Property
M Resort
Job Locations US-LA-Lake Charles
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets and welcomes each guest seated in assigned station. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction.- Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences. - Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards.- Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.- Resolves service issues according to established guidelines.- Itemizes, totals, and presents check for payment to correct customers. - Assists bus persons, as necessary, in bussing, cleaning, and setting tables. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station.- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines, etc.) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures.- Completes assigned side work as directed.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Maintains strict confidentiality in all company matters.
Job ID
2021-78191
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-MO-St. Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets and welcomes each guest seated in assigned station. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction.- Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences. - Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards.- Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.- Resolves service issues according to established guidelines.- itemizes, totals, and presents check for payment to correct customers. - Assists bus persons, as necessary, in bussing, cleaning, and setting tables. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station.- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines, etc.) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures.- Completes assigned side work as directed.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Maintains strict confidentiality in all company matters.
Job ID
2021-79919
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
River City Casino & Hotel
Job Locations US-LA-Lake Charles
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets and welcomes each guest seated in assigned station.  - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction. - Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation).  - Suggests items to guests based on expressed guest preferences.  - Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards. - Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product. - Resolves service issues according to established guidelines. - itemizes, totals, and presents check for payment to correct customers.  - Assists bus persons, as necessary, in bussing, cleaning, and setting tables.  - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.  - Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines, etc.) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures. - Completes assigned side work as directed. - Knows and promotes current casino events and programs and can give guests directions to all casino areas. - Maintains strict confidentiality in all company matters.
Job ID
2021-79890
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-CO-Black Hawk
Starting pay $9.30/hr. plus tips - Greets and welcomes each guest seated in the assigned station. - Takes food and beverage orders, delivers prepared food promptly, and checks with the table periodically to ensure guest satisfaction.- Maintains current and accurate information regarding the menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences. - Up-sells appetizers, beverages, desserts in accordance with restaurant service standards.- Correctly enters food and beverage orders into the POS system to ensure accurate preparation of products.- Resolves service issues according to established guidelines.- Itemizes, totals, and presents check for payment to correct customers. - Assists bus persons, as necessary, in bussing, cleaning and setting tables. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe workstation.- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures.- Completes assigned side work as directed.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.
Job ID
2021-80780
Starting Salary
USD $9.30/Hr.
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-CO-Black Hawk
Starting pay $9.30/hr. plus tips- Greets and welcomes each guest seated in the assigned station. - Takes food and beverage orders, delivers prepared food promptly, and checks with the table periodically to ensure guest satisfaction.- Maintains current and accurate information regarding the menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences. - Up-sells appetizers, beverages, desserts in accordance with restaurant service standards.- Correctly enters food and beverage orders into the POS system to ensure accurate preparation of products.- Resolves service issues according to established guidelines.- Itemizes, totals, and presents check for payment to correct customers. - Assists bus persons, as necessary, in bussing, cleaning and setting tables. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe workstation.- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures.- Completes assigned side work as directed.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.
Job ID
2021-80441
Starting Salary
USD $9.30/Hr.
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-MS-Tunica Resorts
Summary Provides prompt and courteous food and beverage service while ensuring guest satisfaction, during banquet or restaurant functions. Essential Duties and Responsibilities include the following. Other duties may be assigned. Performs pre-shift and post-shift side work (setup, break down, clean-up, etc.). Greets guests when seated at table.Assists guest needsPrepares beverage orders Clears table after service. Removes trays of dirty dishes, silverware and glasses to kitchen for cleaning. Clears room at end of banquet of all props and centerpieces and properly returns to storage. Adheres to sanitation rules and regulations.Conducts any other related duties assigned by supervisor on duty
Job ID
2021-78250
Position Type
On-Call
Category
Food & Beverage
Casino Property
Hollywood Casino Tunica
Job Locations US-IA-Council Bluffs
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets and welcomes each guest seated in assigned station.  - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction. - Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation).  - Suggests items to guests based on expressed guest preferences.  - Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards. - Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product. - Resolves service issues according to established guidelines. - itemizes, totals, and presents check for payment to correct customers.  - Assists bus persons, as necessary, in bussing, cleaning, and setting tables.  - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.  - Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines, etc.) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures. - Completes assigned side work as directed. - Knows and promotes current casino events and programs and can give guests directions to all casino areas. - Maintains strict confidentiality in all company matters.
Job ID
2021-79451
Position Type
Regular Part-Time
Casino Property
Ameristar Casino Hotel Council Bluffs
Job Locations US-CO-Black Hawk
- Greets and welcomes each guest seated in assigned station. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction. - Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients and plate presentation). - Suggests items to guests based on expressed guest preferences. - Up-sells appetizers, beverages, desserts in accordance with restaurant service standards. - Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product. - Resolves service issues according to established guidelines. - Itemizes, totals, and presents check for payment to correct customers. - Assists bus persons, as necessary, in bussing, cleaning and setting tables. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures. - Completes assigned side work as directed. - Knows and promotes current casino events and programs and can give guests directions to all casino areas.
Job ID
2021-80132
Starting Salary
USD $9.30/Hr.
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-ME-Bangor
-Provides accurate and efficient dealing at assigned table game-Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games-Provides prompt, courteous and accurate dealing at assigned table(s)-Adheres to all company and departmental policies and procedures and state regulations as it relates to this position-Performs accurate chip and cash transactions-Receives wagers from customers and pays the appropriate game outcomes-Maintains game security and protects company assets at all times-Assists customers in understanding the rules and ensures adherence to established policies and procedures-Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
Job ID
2021-79209
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino Bangor
Job Locations US-MS-Vicksburg
- Provides friendly and efficient service to guests during check in/check out procedures. - Makes and confirms reservations and assists guests with problems or questions. - Obtains information necessary to guarantee rooms (e.g., identification, Credit card verification, etc.). - Performs Front Desk, Call Center, and other hotel-related duties when necessary. - Keeps Hotel Services Supervisor informed of any problems. - if assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner. - Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations. - Maximizes resort revenues by selling reservations based on predetermined rate strategies. - Accurately enters all reservations into the computer system according to departmental policy and procedure. - Provides information to guests regarding local services and events. - Assists the Player Development team with all reservations and requests. - Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort. - Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures. - Remains current on all casino activities and assists guests with all inquiries. - Answers phone and assists with clerical tasks. - Ensures that rooms are clean prior to issuing keys. - Receives cash, checks, Credit cards and comps in payment, obtaining proper approval and authorization. - Maintains an operating bank, renders bills, and issues change. - Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino. - Responsible for the control of safe deposit transactions. - Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements. - Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous, and efficient manner. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-80205
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
Ameristar Casino Hotel Vicksburg
Job Locations US-MS-Vicksburg
- Provides friendly and efficient service to guests during check in/check out procedures. - Makes and confirms reservations and assists guests with problems or questions. - Obtains information necessary to guarantee rooms (e.g., identification, Credit card verification, etc.). - Performs Front Desk, Call Center, and other hotel-related duties when necessary. - Keeps Hotel Services Supervisor informed of any problems. - if assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner. - Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations. - Maximizes resort revenues by selling reservations based on predetermined rate strategies. - Accurately enters all reservations into the computer system according to departmental policy and procedure. - Provides information to guests regarding local services and events. - Assists the Player Development team with all reservations and requests. - Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort. - Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures. - Remains current on all casino activities and assists guests with all inquiries. - Answers phone and assists with clerical tasks. - Ensures that rooms are clean prior to issuing keys. - Receives cash, checks, Credit cards and comps in payment, obtaining proper approval and authorization. - Maintains an operating bank, renders bills, and issues change. - Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino. - Responsible for the control of safe deposit transactions. - Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements. - Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous, and efficient manner. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-78093
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Ameristar Casino Hotel Vicksburg
Job Locations US-MS-Vicksburg
- ProvIdes frIendly and effIcIent servIce to guests durIng check In/check out procedures. - Makes and confIrms reservatIons and assIsts guests wIth problems or questIons. - ObtaIns InformatIon necessary to guarantee rooms (e.g., IdentIfIcatIon, credIt card verIfIcatIon, etc.). - Performs Front Desk, Call Center, and other hotel-related dutIes when necessary. - Keeps Hotel ServIces SupervIsor Informed of any problems. - If assIgned to �grave shIft,� performs NIght Audit dutIes and completes Flash Report In a correct and tImely manner. - Answers all reservatIon InquIrIes accordIng to establIshed guIdelInes, IncludIng assIstIng guests warrantIng complImentary accommodatIons. - MaxImIzes resort revenues by sellIng reservatIons based on predetermIned rate strategIes. - Accurately enters all reservatIons Into the computer system accordIng to departmental polIcy and procedure. - ProvIdes InformatIon to guests regardIng local servIces and events. - AssIsts the Player Development team wIth all reservatIons and requests. - Performs group block management, IncludIng the enterIng of room lIsts, Inventory control, coordInatIon of casIno reservatIons, checkIng resort room arrIvals, and maIntaInIng a professIonal relatIonshIp wIth all departments assocIated wIth the resort. - VerIfIes dutIes and examInes work for accuracy, neatness, and adherence to establIshed polIcIes and procedures. - RemaIns current on all casIno actIvItIes and assIsts guests wIth all InquIrIes. - Answers phone and assIsts wIth clerIcal tasks. - Ensures that rooms are clean prIor to IssuIng keys. - ReceIves cash, checks, credIt cards and comps In payment, obtaInIng proper approval and authorIzatIon. - MaIntaIns an operatIng bank, renders bIlls, and Issues change. - Ensures the tImely delIvery of all messages, maIl and packages left for guests and departments wIthIn the Hotel/CasIno. - ResponsIble for the control of safe deposIt transactIons. - Works closely wIth the ExecutIve Hosts to ensure that all complImentary and hIgh-end amenIty offerIngs are provIded consIstent wIth the agreed-upon arrangements. - Empowered to ensure guests� problems/concerns are resolved In a prompt, courteous, and effIcIent manner. - Performs all other related and compatIble dutIes as assIgned. - MaIntaIns strIct confIdentIalIty In all company matters.
Job ID
2020-77071
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Ameristar Casino Hotel Vicksburg
Job Locations US-CO-Black Hawk
- Provides friendly and efficient service to guests during check in/check out procedures. - Makes and confirms reservations and assists guests with problems or questions. - Obtains information necessary to guarantee rooms (e.g. identification, Credit card verification, etc.). - Performs Front Desk, Call Center, and other hotel-related duties when necessary. - Keeps Hotel Services Supervisor informed of any problems. - if assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner. - Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations. - Maximizes resort revenues by selling reservations based on predetermined rate strategies. - Accurately enters all reservations into the computer system according to department policy and procedure. - Provides information to guests regarding local services and events. - Assists the Player Development team with all reservations and requests. - Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort. - Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures. - Remains current on all casino activities and assists guests with all inquiries. - Answers phone and assists with clerical tasks. - Ensures that rooms are clean prior to issuing keys. - Receives cash, checks, Credit cards and comps in payment, obtaining proper approval and authorization. - Maintains an operating bank, renders bills, and issues change. - Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino. - Responsible for the control of safe deposit transactions. - Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements. - Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous, and efficient manner. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-81043
Starting Salary
USD $16.00/Hr.
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-CO-Black Hawk
As a Front Desk Agent you are responsible for providing superior service to both the internal and external customer.  This position is responsible for providing administrative and clerical support to the spa team to include scheduling, payment processing, and merchandise sales. - Greet guests and offer assistance and/or instruction in the use of the Spa.- Collect fees and accurately handle all cash, checks, credit card, gift certificates and comp transactions- Maintain on a daily basis a high level of cleanliness in the spa facilities- Unpack, stock and price all merchandise in the retail area as needed with the ability to lift a minimum of 25 lbs- Schedules spa and salon treatments- Responsible for knowing all new policies and procedures in the Spa- Adhere to all policies and procedures for the Spa
Job ID
2021-79410
Starting Salary
USD $15.00/Hr.
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-MS-Tunica Resorts
- Responsible for supervising staff and the overall daily management of a designated shift.  Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. - Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Answers inquiries pertaining to hotel policies and services, and resolve occupants’ complaints while supporting all customer service programs on assigned shift. - Assists with management of daily arrivals and departures in reservation system on assigned shift. - Provides direction for Hotel supervisory staff on assigned shift. - Assists with posting charges, and settling of folios for individuals and groups, if applicable, on assigned shift. - Addresses and manages complaints, grievances or concerns from team members on assigned shift. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-80576
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Tunica
Job Locations US-LA-Lake Charles
- Provides friendly and efficient service to guests during check in/check out procedures.- Makes and confirms reservations and assists guests with problems or questions.- Obtains information necessary to guarantee rooms (e.g. identification, credit card verification, etc.).- Performs Front Desk, Call Center, and other hotel-related duties when necessary.- Keeps Hotel Services Supervisor informed of any problems.- If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner.- Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.- Maximizes resort revenues by selling reservations based on predetermined rate strategies.- Accurately enters all reservations into the computer system according to department policy and procedure.- Provides information to guests regarding local services and events.- Assists the Player Development team with all reservations and requests.- Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort.- Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures.- Remains current on all casino activities and assists guests with all inquiries.- Answers phone and assists with clerical tasks.- Ensures that rooms are clean prior to issuing keys.- Receives cash, checks, credit cards, and comps in payment, obtaining proper approval and authorization.- Maintains an operating bank, renders bills, and issues change.- Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the Hotel/Casino.- Responsible for the control of safe deposit transactions.- Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements.- Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous, and efficient manner.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2021-80925
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
L'auberge Casino Resort Lake Charles

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