Penn National Gaming, Inc.

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Search Results Page 33 of 37

Job Locations US-IN-Lawrenceburg
- Provides fast, friendly, professional, and responsive customer service. - Adheres to established departmental and property policies and procedures regarding guest service standards. - Sets up bars for operation; cuts fruit; stocks ice; empties garbage. - Safely and efficiently transports or transfers beverage products to and from warehouse, storage areas, bars, etc. - Supports bartender needs; ices drink glasses and pours non-alcoholic drinks as needed. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe workstation.  - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.  - Maintains par stock levels and orders bar supplies as necessary; delivers orders. - Maintains equipment as required in accordance with established guidelines and safety procedures; reports any maintenance problems to manager. - Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with departmental procedures; sorts bottles and corrugated cardboard for recycling.  - Resolves service issues according to established guidelines. - Provides positive communication and uses Red Carpet Service skills with every patron and co-worker. - May be required to perform duties at the Lawrenceburg Event Center (LEC). - Performs any reasonable, temporarily assigned job duties outside the position’s job description where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Maintains strict confidentiality in all company matters.
Job ID
2020-77580
Position Type
Regular Part-Time
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-MS-Biloxi
- Prepares and serves all alcoholic and non-alcoholic beverages for assigned outlets.- Ensures that all bar supplies are maintained at an adequate level. Informs supervisor when supplies are low.- Responsible for maintaining work area in a sanitary and orderly manner. - Accounts for all revenue and balances cash drawer at end of the shift.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your Manager or a member of management. 
Job ID
2020-77637
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Boomtown Casino Biloxi
Job Locations US-IN-Lawrenceburg
- Adheres to all departmental and property polIcIes and procedures regardIng guest servIce standards. - ProvIdes wIne, lIquor, and related bar servIce to guests and cocktaIl servers at assIgned statIons. - MIxes drInks accordIng to prescrIbed recIpes.� - Keeps statIon stocked wIth all lIquor, glasses, and accessorIes necessary.� - MaIntaIns IntegrIty of all fInancIal controls and responsIbIlItIes. - ProvIdes fast, frIendly, professIonal, and responsIve customer servIce to guests. - MaIntaIns cleanlIness of desIgnated area. - Ices and fIlls all non-alcoholIc drInks for servers. - ProvIdes work dIrectIon to assIgned bar attendants. - Opens and closes bar accordIng to establIshed procedures. - ResponsIble for maIntaInIng and balancIng a cash drawer, credIt charges, and servers� food transactIons, IncludIng tIps. - Resolves servIce Issues accordIng to establIshed guIdelInes. - ProvIdes posItIve communIcatIon and uses Red Carpet ServIce skIlls wIth every patron and co-worker. - Performs any reasonable, temporarIly assIgned job dutIes outsIde the posItIon�s job descrIptIon where, In the Company�s judGMent, those dutIes are necessary In the Interest of effIcIency, productIvIty, or guest servIce. - MaIntaIns strIct confIdentIalIty In all company matters.
Job ID
2020-77073
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-OH-Dayton
Essential Responsibilities:- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Monitors guest consumption of alcohol and intervenes as needed according to company policy and T.I.P.S training.- Promotes gaming events and promotions.- May have to process cash and credit card transactions for guests while maintaining the integrity of all financial controls and responsibilities.- Maintains a clean and stocked workstation.- Complies with state, company, and department policies and regulations.- Must have open availability including all three shifts, weekends, and holidays.- Create and maintain a seating chart at the direction of your supervisor or manager.- Responsible for ensuring rotation is done correctly.- Utilize Host Concepts software to ensure fairness and accuracy in seating.- Utilize the ACES Service Guidelines, seating and offering a warm and friendly farewell.- Roll silverware and clean during down time.- Perform opening and closing side work at the direction of your supervisor or manager.- Help team members ensure guest is served in a timely manner.- Serve tables, clearing tables, expediting and running food when needed.- Assist with bussing tables. - Keeping the restaurant and host stand clean, organized and sanitized.- Must be able to understand and articulate the menu to guests.- Will work special events, as needed.- Other duties, as needed.
Job ID
2020-77088
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-IN-Lawrenceburg
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere. - Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures. - Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. - Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. - Familiar with restaurant food menu, including description, price, add-ons, and beverages. - Gives cash refunds or Credit memorandums as directed by Supervisor/Manager. - Coordinates and controls the flow of the restaurant. - Assigns stations to servers and bus persons. - Supervises the restaurant in the absence of the Restaurant Supervisor/Manager. - Assists wait staff and bus persons in their duties (e.g., refills water glasses and coffee cups, helps pre-bus and bus tables, attends to guest needs) as necessary, or required. - Resolves service issues according to established guidelines. - Ensures dining and serving areas are set up and maintained according to standard. - Knows and promotes current casino events and programs and can give guests directions to all casino areas. - Answers telephone in a professional manner. - Maintains strict confidentiality in all company matters.
Job ID
2020-77451
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-IN-Lawrenceburg
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets and welcomes each guest seated in assigned station.  - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction. - Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation).  - Suggests items to guests based on expressed guest preferences.  - Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards. - Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product. - Resolves service issues according to established guidelines. - itemizes, totals, and presents check for payment to correct customers.  - Assists bus persons, as necessary, in bussing, cleaning, and setting tables.  - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.  - Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines, etc.) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures. - Completes assigned side work as directed. - Knows and promotes current casino events and programs and can give guests directions to all casino areas. - Maintains strict confidentiality in all company matters.
Job ID
2020-77579
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-OH-Dayton
Essential Responsibilities:- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Monitor guest consumption of alcohol and intervenes as needed according to company policy and T.I.P.S training.- Promote gaming events and promotions.- Must process cash and credit card transactions for guests while maintaining the integrity of all financial controls and responsibilities.- Maintain a clean and stocked workstation.- Comply with state, company, and department policies and regulations.- Must have open availability including all three shifts, weekends, and holidays.- Responsible for serving, pre-bussing, bussing and cleaning your section and your teammates section (full-hands in and full-hands out). - Roll silverware and clean during down time.- Perform all opening and closing side work at the direction of your supervisor or manager.- Help team members ensure guest is served in a timely manner.- Expedite and run food for all tables.- Keep the restaurant clean, organized, and sanitized.- Must be able to understand and articulate the menu and drinks to guests.- Tip out bartenders.- Stock and clean your section.- Must participate in end of shift rolling silverware and completion of side work, as a team, until it is all completed.- Will work special events, as needed.- Other duties, as needed.
Job ID
2020-77089
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-WV-Charles Town
Opportunity for All You Sports Enthusiasts!Starting Rate:  $12/hrBenefits: Paid Leave & More- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.- Write Sports tickets in an accurate and timely manner.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures- Explain wagering rules, including betting lines and odds, and procedures to guests- Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service.  Offer information on activities, etc., and direct guests for further information as necessary.- Create and enter player tracking cards- Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity- Perform other job-related duties as requested- You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests.  This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.
Job ID
2021-77713
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-IL-Alton
- Effectively respond to Supervisor’s requests in all areas of guest interaction and guest concerns.- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.- Write Sports tickets in an accurate and timely manner.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures- Explain wagering rules, including betting lines and odds, and procedures to guests- Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of superior guest service.  Offer information on activities, etc., and direct guests for further information as necessary.- Create and enter player tracking cards- Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity
Job ID
2020-76392
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Argosy Casino Alton
Job Locations US-MS-Biloxi
- Keeps daily balance sheet of amount and number of transactions.- Writes, verifies, and makes payments on tickets for race and sports wagers in accordance with established guidelines. - Keeps daily balance sheet of amount and number of transactions.- Maintains an accurate cash bank for assigned shift and responsible for accepting payment and making correct change when necessary.- Stocks Race & Sports Book Teller stations with necessary supplies and keeps all stations neat and clean.- Makes accurate payments on winning tickets in accordance to established guidelines.- Maintains and reconciles bank for assigned shift according to variance policy.- Explains wagering rules, including betting lines and odds, and procedures to guests.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SARC) requirements.- Notifies Leadership of escalated or prevalent guest issues/concerns and any apparent suspicious activity.- Maintains knowledge of property information.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-77609
Position Type
Regular Part-Time
Casino Property
Boomtown Casino Biloxi
Job Locations US-IN-Lawrenceburg
- Monitor and supervise Sports Book team for adherence to company policies, procedures, Title 31 and minimum internal control standards, and applicable jurisdiction regulations and laws.- Close out tellers at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately.- Verifying cash drawers, complete reports, rate casino customer activity, and monitor sports book for suspicious activity- Prepare and stock all the daily sports sheets.- Explain wagering rules, including betting lines and odds, and procedures to guests as needed.- Notify leadership team of escalated or prevalent guest issues/concerns and any apparent suspicious activity.- Approves and denies wagers from guests as permitted.- Updates and maintains all customer sheets.- Monitors all monies being wagered and updates the betting odds according to policy.- Handles guest disputes quickly and effectively within the level of their authority.- Assists with training, developing, measuring performance, disciplining, and/or scheduling employees.- Promotes safety awareness to minimize work related injuries.- Maintains knowledge of property information.- Other job-related duties as requested.
Job ID
2020-77608
Position Type
Regular Full-Time
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-MS-Vicksburg
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Writes tickets and processes cash winning tickets. - Handles customer questions and disputes according to established guidelines. - Counts cash at the beginning and end of each shift; adheres to all financial controls. - Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in betting. - Consistently builds and maintains rapport with guests. - Adheres to all internal controls, compliance policies, gaming regulations, and Gaming Control Board reporting requirements. - Calls for MTL support when writing bets requiring MTL paperwork. - Anticipates and acts on the needs of the customer; seeks and responds to feedback. - Ensures all issues affecting the customer experience in the sports book are reported promptly. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2020-77537
Position Type
Regular Part-Time
Casino Property
Ameristar Vicksburg
Job Locations US-MS-Vicksburg
- Adheres to all departmental and property polIcIes and procedures regardIng guest servIce standards. - WrItes tIckets and processes cash wInnIng tIckets. - Handles customer questIons and dIsputes accordIng to establIshed guIdelInes. - Counts cash at the begInnIng and end of each shIft; adheres to all fInancIal controls. - Acknowledges, greets, and converses In EnglIsh wIth all guests; offers assIstance and InformatIon to anyone showIng an Interest In bettIng. - ConsIstently buIlds and maIntaIns rapport wIth guests. - Adheres to all Internal controls, complIance polIcIes, gamIng regulatIons, and GamIng Control Board reportIng requIrements. - Calls for MTL support when wrItIng bets requIrIng MTL paperwork. - AntIcIpates and acts on the needs of the customer; seeks and responds to feedback. - Ensures all Issues affectIng the customer experIence In the sports book are reported promptly. - Performs all other related and compatIble dutIes as assIgned. - MaIntaIns strIct confIdentIalIty In all company matters.
Job ID
2020-76610
Position Type
Regular Full-Time
Casino Property
Ameristar Vicksburg
Job Locations US-MS-Vicksburg
- Adheres to all departmental and property polIcIes and procedures regardIng guest servIce standards. - WrItes tIckets and processes cash wInnIng tIckets. - Handles customer questIons and dIsputes accordIng to establIshed guIdelInes. - Counts cash at the begInnIng and end of each shIft; adheres to all fInancIal controls. - Acknowledges, greets, and converses In EnglIsh wIth all guests; offers assIstance and InformatIon to anyone showIng an Interest In bettIng. - ConsIstently buIlds and maIntaIns rapport wIth guests. - Adheres to all Internal controls, complIance polIcIes, gamIng regulatIons, and GamIng Control Board reportIng requIrements. - Calls for MTL support when wrItIng bets requIrIng MTL paperwork. - AntIcIpates and acts on the needs of the customer; seeks and responds to feedback. - Ensures all Issues affectIng the customer experIence In the sports book are reported promptly. - Performs all other related and compatIble dutIes as assIgned. - MaIntaIns strIct confIdentIalIty In all company matters.
Job ID
2020-76611
Position Type
Regular Part-Time
Casino Property
Ameristar Vicksburg
Job Locations US-PA-Wyomissing | US-OH-Columbus
- Conducts risk assessments to contribute and provides input for the development of the annual audit plan. Identifies risks and determines scopes and need of future audits while using discretion according to best course of action for business need purposes. - Prepares and follows audit programs to conduct audits.  Contributes to making changes to audit program as needed according to business needs.- Performs detail testing of source documents to ensure compliance with requirements of Internal Control Manuals, Regulatory Rules/Acts and departmental policies and procedures.- Performs observations of departmental procedures to ensure compliance and operational efficiencies.- Completes audit files with working papers referenced to the audit programs.- Participates in a wide range of special projects, consistently demonstrating creative thinking and individual initiative. This includes but not limited to investigations, process improvement projects, and special reviews. (list projects here that have elevated level to them).- Liaises with external auditors to communicate information and resolve problems. Exercises discretion - Presents audit issues and recommendations to the Senior Internal Auditor/Internal Audit Manager for the development of reports and future audit plans.- Maintains audit files, ensures files contain planning memos, programs and reports and follows up to ensure audit recommendations have been followed.- Analyzes data and information obtained, while evaluating findings and using judgment, to identify deficiencies in controls, duplication of efforts, extravagance, fraud, or lack of compliance with law, government regulations and management plans, policies or procedures.- Contributes to the planning the theory and scope of audits and related audit programs.- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.  - Participates in meetings and training as required.- Maintains complete confidentiality of all company information at all times.- Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2020-76954
Position Type
Regular Full-Time
Category
Legal, Audit, Compliance & Risk
Casino Property
Penn National Gaming, Inc.
Job Locations US-MS-Bay St Louis
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Prepares and follows audit programs to conduct audits.- Performs detail testing of source documents to ensure compliance with requirements of Internal Control Manuals, Regulatory Rules/Acts and departmental policies and procedures.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Performs observations and analysis of departmental procedures to ensure compliance and operational efficiencies are consistent with pre-established guidelines.- Recommends and implements alternative procedures to enhance operations.- Recommends improvements to procedures, operational efficiencies and continued compliance.- Identifies weaknesses in audit findings and recommends solutions.- Completes audit files with working papers referenced to the audit programs.- Liaises with external auditors to communicate information and resolve problems.- Presents audit issues to Manager for the development of reports and recommendations.- Maintains audit files, ensures files contain planning memos, programs and reports and follows up to ensure audit recommendations have been followed.- Analyzes data obtained for evidence of deficiencies in controls, duplication of efforts, extravagance, fraud, or lack of compliance with law, government regulations and management plans, policies or procedures.- Assists in planning the theory and scope of audits and related audit programs.- Serves as lead of Internal Auditors in the field as needed.- Develops and recommends alternative procedures to enhance operations.- Completes audit files with working papers referenced to the audit program.- Reviews staff audit files and makes corrections as needed.  Makes recommendations on improvements based upon findings.- Maintains strict confidentiality in all departmental and company matters.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2020-77329
Position Type
Regular Full-Time
Category
Hidden (18191)
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-OH-Youngstown
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Prepares and follows audit programs to conduct audits.- Performs detail testing of source documents to ensure compliance with requirements of Internal Control Manuals, Regulatory Rules/Acts and departmental policies and procedures.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Performs observations and analysis of departmental procedures to ensure compliance and operational efficiencies are consistent with pre-established guidelines.- Recommends and implements alternative procedures to enhance operations.- Recommends improvements to procedures, operational efficiencies and continued compliance.- Identifies weaknesses in audit findings and recommends solutions.- Completes audit files with working papers referenced to the audit programs.- Liaises with external auditors to communicate information and resolve problems.- Presents audit issues to Manager for the development of reports and recommendations.- Maintains audit files, ensures files contain planning memos, programs and reports and follows up to ensure audit recommendations have been followed.- Analyzes data obtained for evidence of deficiencies in controls, duplication of efforts, extravagance, fraud, or lack of compliance with law, government regulations and management plans, policies or procedures.- Assists in planning the theory and scope of audits and related audit programs.- Serves as lead of Internal Auditors in the field as needed.- Develops and recommends alternative procedures to enhance operations.- Completes audit files with working papers referenced to the audit program.- Reviews staff audit files and makes corrections as needed.  Makes recommendations on improvements based upon findings.- Maintains strict confidentiality in all departmental and company matters.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2020-77330
Position Type
Regular Full-Time
Category
Hidden (18191)
Casino Property
Hollywood Gaming at Mahoning Valley
Job Locations US-MO-St. Louis
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Prepares and follows audit programs to conduct audits.- Performs detail testing of source documents to ensure compliance with requirements of Internal Control Manuals, Regulatory Rules/Acts and departmental policies and procedures.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Performs observations and analysis of departmental procedures to ensure compliance and operational efficiencies are consistent with pre-established guidelines.- Recommends and implements alternative procedures to enhance operations.- Recommends improvements to procedures, operational efficiencies and continued compliance.- Identifies weaknesses in audit findings and recommends solutions.- Completes audit files with working papers referenced to the audit programs.- Liaises with external auditors to communicate information and resolve problems.- Presents audit issues to Manager for the development of reports and recommendations.- Maintains audit files, ensures files contain planning memos, programs and reports and follows up to ensure audit recommendations have been followed.- Analyzes data obtained for evidence of deficiencies in controls, duplication of efforts, extravagance, fraud, or lack of compliance with law, government regulations and management plans, policies or procedures.- Assists in planning the theory and scope of audits and related audit programs.- Serves as lead of Internal Auditors in the field as needed.- Develops and recommends alternative procedures to enhance operations.- Completes audit files with working papers referenced to the audit program.- Reviews staff audit files and makes corrections as needed.  Makes recommendations on improvements based upon findings.- Maintains strict confidentiality in all departmental and company matters.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2020-77328
Position Type
Regular Full-Time
Category
Hidden (18191)
Casino Property
River City
Job Locations US-NJ-Cherry Hill
- Design, implement and manage large scale standard operating procedures to benefit our Players.  - Manage and direct daily operations to achieve performance and quality goals - Manage and grow Operations Managers- Lead and strategize with the Operations Managers key performance metrics, scheduling best practices, and training needs for our Player Experience Specialists- Lead and cultivate a positive team environment and provide ongoing guidance and career development opportunities for the Player Experience Team- Present clear measurements of success to senior leadership as it relates to the department, and demonstrates ability to develop and enhance them- Manage budget responsibilities include planning, gaining executive support, reporting, and initiating changes to meet or improve costs per contact- Leverage data and financial analysis, workforce models, KPIs to inform, advise, and problem solve - Review current industry practices and strategizes key improvements as needed- Strategize and identify emerging technology to better the experience for our Players and Team Members- Identify and utilize the player support platform in conjunction with PI’s Player Account Management (PAM) system, to manage and assess Customer Support effectiveness-  Serve as a liaison to other departments to gather requirements and implement initiatives.  Establish and maintain cross-organizational relationships that align with company goals- Execute in an intense, fast paced, and highly iterative environment
Job ID
2020-77465
Position Type
Regular Full-Time
Casino Property
Penn Interactive Ventures - NJ
Job Locations US-MO-St. Louis | US-MO-St. Louis
- Performs comprehensive analysis of CRM campaign and market research data.  Makes recommendations for improvement and delivers information based upon analysis findings.- Utilizes business intelligence reporting tool and SQL to construct marketing performance analytics as required. - Analyzes customer data, defines actionable segments and creates targeted lifetime value/customer life-cycle engagement campaigns and programs. Makes recommendations for campaigns based upon findings.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Partners with the Director to lead the development, execution and management of the CRM strategy. This includes but not limited to the development and execution of omni channel loyalty marketing and CRM initiatives to optimize acquisition, retention, win-back, dynamic personalization and promotional strategies. - Defines combined functionality of new and existing marketing channels.  Develops realistic and executable road maps for successful function. - Prepares analysis for measuring marketing performance across the property including but limited to areas of CRM Marketing, customer loyalty program, promotions, amenity offers, internet/social media engagement.- Serves as a liaison between business units and Project Team in all areas of support and enhancements. - Leads the analysis and business requirement gathering to develop detailed functional requirements for project scopes. - Creates clear, concise, and complete functional specifications and requirements documents.- Collaborates with BI team to test and verify that solutions will be successful.- Maintains current knowledge of emerging CRM (i.e. Salesforce or Tableau), app technologies, and solutions. - Provides training support to end users of business intelligence reporting and CRM tools as needed.- Maintains CRM dashboards. Troubleshoots as needed and escalates issues to Manager.- Performs data mining for campaigns and audits according to established guidelines. Presents information and makes recommendations for improvement. - Develops database queries for counts and lists of records based upon real time analytics. Runs queries and develops detailed reporting upon findings.  Makes recommendations for database improvement.- Prepares ad-hoc reporting.- Identifies performance opportunities across marketing initiatives. Develops and presents recommendations for improvement.- Creates presentations for budget meetings and operational reviews.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2020-76602
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino St. Louis

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