Penn National Gaming, Inc.

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Search Results Page 4 of 33

Job Locations US-MS-Tunica Resorts
- ProvIdes personalIzed servIce and uses guest name - Resolves servIce problems accordIng to guIdelInes - Serves as ambassador of goodwIll whIle workIng and at customer and publIc relatIons functIons; appears In publIcIty photos - Promotes casIno events and programs - ProvIdes fast (20 mInute or less round tIme), frIendly, professIonal beverage servIce to casIno guests; carrIes full trays on every round - MonItors guest consumptIon of alcohol and Intervenes as needed accordIng to guIdelInes - Takes drInk orders, communIcates wIth bartender, assIsts In the preparatIon of drInks and presents drInks to guests - Handles money accordIng to procedure - Works well wIth others, especIally beverage servers, bartenders, barbacks, beverage supervIsor, and slots supervIsor - MaIntaIns clean and stocked workstatIon
Job ID
2020-76890
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Tunica
Job Locations US-LA-Lake Charles
- Provides prompt, courteous beverage refreshment service to casino guests.- Maintains accountability for all cash receipts, complimentary charges, drink tokens, room charges, and issue banks.- Keeps informed of continually changing promotional beverages, events, and services.- Maintains integrity of all financial controls and responsibilities.- Interacts with guests and co-workers in a helpful, positive, professional, and friendly manner.- Serves tables in proper order of arrival with exceptions in common sense situations or as ordered by supervisor.- Responsible for additional side work as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-76957
Position Type
Regular Part-Time
Casino Property
L'auberge Lake Charles
Job Locations US-LA-Lake Charles
- Deliver internal and external guest service by been friendly, polite & use courteous language. Provide especially timely & knowledgeable service. Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.).- Is attentive to the needs of customers in a polite and helpful way.- The guest's name is used effectively as a signal of recognition- Provides glassware of highest quality and specifically matched to individual wine or spirit- Knowledgably up-selling of all spirits and beverages in the bar inventory- Service at bar is of equal level of professionalism, warmth and graciousness as dining room, host and reservation staff.- Select Bar Menu will be offered in bar area and will be services through the cocktail server.- Ability to carry and stock all necessary items and lift up to 20.- Knowledge of all Spirits and Beverage inventory in the Bar area.- Ability to move effectively and efficiently throughout the areas.- Ability to stand throughout an eight-hour shift.- Ability to communicate effectively with customers and all levels of employees.
Job ID
2020-76697
Position Type
Regular Part-Time
Casino Property
L'auberge Lake Charles
Job Locations US-OH-Columbus
Hollywood Casino Columbus is currently looking for a Table Games Dealer to join the team.- Provides accurate and efficient dealing at assigned table game- Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games- Provides prompt, courteous and accurate dealing at assigned table(s)- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position- Performs accurate chip and cash transactions- Receives wagers from customers and pays the appropriate game outcomes- Maintains game security and protects company assets at all times- Assists customers in understanding the rules and ensures adherence to established policies and procedures- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
Job ID
2020-76052
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Columbus
Job Locations US-MS-Bay St Louis
- Responsible for learning and being familiar with the facility’s room outlets, and for being able to answer general questions regarding the property.- Reads food orders from computer printouts and prepares food items according to established menu plans.- Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.- Washes, slices, peels, and/or cuts various foods to prepare for cooking or serving.- Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.- Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines.- Coordinates with and communicates orders to dining room staff.- Prepares all food items accurately in a timely manner.- Completes all assigned prep items as written on prep sheet.- Uses and maintains all assigned areas and equipment in a sanitary, safe, and effective manner.- Observes and enforces Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment. - Attends company training programs as scheduled.- Assists in training new Cooks.- Completes opening, closing, and other side duties as assigned by the supervisors.- Communicates as needed with Lead Cook and Sous Chefs.- Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and departmental standards.- Maintains strict confidentiality in all company matters.
Job ID
2020-75515
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets and welcomes each guest seated in assigned station. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction.- Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences. - Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards.- Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.- Resolves service issues according to established guidelines.- Itemizes, totals, and presents check for payment to correct customers. - Assists bus persons, as necessary, in bussing, cleaning, and setting tables. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station.- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (e.g., tables, chairs, booths, soda and juice dispensers, coffee machines, etc.) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures.- Completes assigned side work as directed.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Maintains strict confidentiality in all company matters.
Job ID
2020-76712
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere.- Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Operates a cash register/P.O.S. system, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Familiar with restaurant food menu, including description, price, add-ons, and beverages. - gives cash refunds or credit memorandums as directed by supervisor/manager.- Coordinates and controls the flow of the restaurant. - assigns stations to servers and bus persons. - supervises the restaurant in the absence of the restaurant supervisor/manager.- Assists wait staff and bus persons n their duties (e.g., refills water glasses and coffee cups, helps pre-bus and bus tables, attends to guest needs) as necessary, or required.- Resolves service issues according to established guidelines.- Ensures dining and serving areas are set up and maintained according to standard. - knows and promotes current casino events and programs and can give guests directions to all casino areas.- Remains current on all coupons, promotions, and certificates that apply to all food outlets. - answers telephone in a professional manner.- Maintains strict confidentiality in all company matters.
Job ID
2020-76844
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Provides service to golfing guests in the area of staging fully-functional golf carts prepared with all appropriate amenities.- Assists golfing guests with their equipment as they arrive and depart.- Maintains a fully functional driving range.- Assists with the general appearance of public areas by performing general cleaning and removing trash as needed.- Prepares carts each night so that they are ready for guests in the morning.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-74824
Position Type
On-Call
Category
Other Operations (Guest Experience, Customer Service, etc.)
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-LA-Bossier City
- Creates a positive guest experience. Smiles and is helpful and friendly at all times.- Answers questions, takes responsibility to get answers, and anticipates our guests’ needs and problems.- Greets guest(s) cordially when seated at a table.- Assists guest(s) in any way possible to ensure customer satisfaction.- Adheres to sanitation rules and regulations. - Keeps station stocked with necessary supplies at all times. Maintains inventory of paper goods by keeping shelves organized and notifying Supervisor of need.- Conducts any other related duties as assigned by Supervisor.- Clears and wipes tables and chairs. Wipes down side stations.- Assists servers in resetting their tables as needed.- Breaks down bus pans at dish machine area.- Sorts all items.- Spot sweeps buffet for food debris.- Attends daily pre?shift meeting to communicate business volume, entertainment schedule, and Marketing information to employees.- Provides harmonious working environment while being sensitive to the needs of the employees and the guests.- Ensures that outlet is maintained and clean during all periods of operation.
Job ID
2020-76365
Casino Property
Margaritaville Resort Casino
Job Locations US-MS-Bay St Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere.- Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Operates a cash register/p.o.s. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Familiar with restaurant food menu, including description, price, add-ons, and beverages.- Gives cash refunds or credit memorandums as directed by supervisor/manager.- Coordinates and controls the flow of the restaurant. - assigns stations to servers and bus persons; assists manager with host/cashier assignments.- Supervises the restaurant in the absence of the restaurant supervisor/manager; assists in training new team members as directed.- Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, help pre-bus and bus tables, attend to guest needs) as necessary, or required. - Resolves service issues according to established guidelines. - ensures dining and serving areas are set up and maintained according to standard.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Remains current on all coupons, promotions, and certificates that apply to the buffet. - answers telephone in a professional manner.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-77126
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-LA-Bossier City
- Creates a positive guest experience. Smiles and is helpful and friendly.- Answers any questions, takes responsibility to get answers, and anticipate our guests’ needs and problems.- Takes reservations or seats according to outlet standards. Organizes reservation book as directed by outlet manager. Seats guests upon arrival.- Reduces number of servers on floor when supervisor is not available.- Seats guest according to server rotation as much as possible to ensure equal distribution.- Conducts any other related duties as assigned by Manager.- Completes daily station chart, check control sheets, and labor saved sheet.- Money handling procedures as established in Operational Standards manual must be observed at all times.- Conducts shift change with few to no mistakes, no overages or shortages, as well as ensuring all paperwork is accounted for in the cash drop.- Contacts Manager concerning any breakdowns and malfunctions of the MICROS systems.
Job ID
2020-76364
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
- Develops and Implements all MargarItavIlle CasIno Resort BossIer CIty Guest SatIsfactIon Standards to all guests and all fellow employees. - Attends departmental orIentatIon prIor to begInnIng work In the department. - Creates a posItIve guest employee experIence. SmIles, and Is helpful and frIendly. - Answers questIons, takes responsIbIlIty to get answers, and antIcIpates our guests� needs and problems. - ExecutIon of all food productIon as determIned by the Sous Chef tHRough productIon sheets. - PractIces a �clean as you go� work ethIc and utIlIze proper food handlIng technIques (I.e., wearIng plastIc gloves and proper unIform, IncludIng hat and clean kItchen towels). - Prepares the proper amounts of food as requested by the Sous Chef. - Conducts self In a hIghly professIonal manner at all tImes. - CommunIcates wIth Stewards on all equIpment cleanIng needs. - Handles any specIal request made by the Sous Chef or external guest. - UtIlIzes and uses any pIece of kItchen equIpment In work area In a safe and professIonal manner, maIntaInIng the IntegrIty of the equIpment - MaIntaIns MargarItavIlle CasIno�s food qualIty specIfIcatIons as determIned by the standard recIpe. - MaIntaIns a waste-free department by controllIng productIon and utIlIzIng returned food. - ResponsIble for the cleanlIness of ImmedIate work area and the process walk-In cooler. - Completes attendance of Serv-Safe class If offered. - Cuts, dIces, and chops varIous food products. - UsIng recIpes, creates soups, sauces, and stocks. - Be aware of rotatIon and sanItatIon guIdelInes. - OrganIzes and cleans coolers, storerooms, and freezers as necessary. - Prepares baked, grIlled, heated, steamed, and frIed Items. - AbIlIty to grIll Items to specIfIc temperatures. - AbIlIty to saut� Items and create pan sauce. - AbIlIty to help fellow employees accomplIsh theIr goals when possIble - AbIlIty to follow all recIpes and platIng pIctures wIthout devIatIon unless requested by the guest. - PortIon controls varIous Items usIng scales and other dry and wet measurIng technIques.
Job ID
2020-76252
Category
Food and Beverage
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
- Assists host in seating guests whenever possible.- Greets guests in a genuine, sincere, and personal way. informs guests of Buffet layout and selections.- Retrieves guests’ drinks in a quick and timely manner.- When necessary, removes guests’ plateware and deposits in nearest side station.- During course of guests’ stay, refills drinks before drink is half empty.- Provides hand wipes as necessary for all guests eating shellfish.- Assists other servers in section to provide a team/swarm service environment.- Attends required Quality & Training classes from HR or Training Department.- Anticipates our guests’ needs as well as our internal guests.- Attends all meetings and pre-shift meetings as scheduled by Outlet Manager.- Designs and modifies as necessary Standard Operating Procedures for outlet with Director approval.- Provides harmonious working environment while being sensitive to the needs of the employees and the guests.- interacts with employees and guests in professional and consistent manner to solicit feedback on operations and execution of service delivery.- Completes related job duties assigned by Outlet Manager.- Ensures that outlet is maintained and clean during all periods of operation.
Job ID
2020-76363
Casino Property
Margaritaville Resort Casino
Job Locations US-MS-Bay St Louis
- Maintains engineering for HVAC, ductwork, piping, plumbing, and fire protection.- Reviews assigned work orders and determines work priorities.- Installs machines, tools, and equipment to ensure continuous operations.- Inspects kitchen machines and equipment for conformance with operational standards.- Inspects, repairs, and adjusts HVAC equipment.- Repairs, rods, cleans, adjusts, and removes plumbing fixtures, line vents, and/or drains as needed, to ensure proper operation and sanitation.- Makes minor electrical repairs, including but not limited to repair and replacement of outlets, light fixtures, and equipment; ensures adequate lighting in all areas by replacing lights as needed.- Adheres to departmental quality standards; follows all safety rules.- Responsible for ensuring the workshop is neat and orderly.- Adheres to all regulatory, departmental, and company policies and procedures.- Performs preventive maintenance to equipment on a scheduled basis. - Assists with snow removal as directed. - Responds to maintenance calls. - Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-75918
Position Type
Regular Full-Time
Category
Facilities/Marine
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-IL-Chicago | US-IL-Bloomington | US-IL-Springfield | US-IL-Rockford | US-IL-Alton | US-IL-Effingham
Prairie State Gaming is looking for a top-performing sales executive to build new business relationships with existing accounts as well as new establishments to execute operating agreements for the placement of Video Gaming Terminals (VGTs). We’re seeking an energetic and top-performing "hunter" to advance their sales career in a fast-paced, entrepreneurial environment.  We are seeking influential individuals within their respective community.  Prairie State Gaming needs a deeply rooted individual with strong relationships in many of the following communities; hospitality, commercial real estate, local government, chambers of commerce, business associations, and liquor/food distributors.   The individual who is the right fit for this role is the type of individual who knows about deals before they happen, is always in the room when the deal is struck, and can influence decision makers of businesses and local government to create opportunity where otherwise it would not exist. Ideally, our “hunter” is capable of winning both one off local deals as well as pitching to large enterprise corporations c-suite team. Position Duties- Ability to bypass gatekeepers and identify expirations of competitor accounts with rapid pace and momentum- Identify new business opportunities in their infancy- Nurture relationships with key influential decision makers and officials within a community- Consistently generate face to face opportunities with assigned accounts, while prioritizing and delivering an outstanding sales experience to customers- Ability to manage team of outside consultants (opportunity finders) to grow own book of business- Cold call / email and identify decision makers within target accounts- Network and convert leads into sales opportunities and close new business, including Enterprise accounts- Map client organizations and build relationships with multiple contacts focusing on decision-makers- Fully understand and sell Prairie State Gaming’s product and value proposition- Understand client’s business objectives and challenges and align Prairie State Gaming’s proven revenue generating product to accomplish their goals- Create and present financial analyses to clients- Review contracts and agreements with clients- Maintain detailed account information in Salesforce, allowing management to easily understand the status of customer relationships and the opportunity pipeline- Continuously manage and nurture sales pipeline- Compliant with all Illinois Gaming Board rules and regulations
Job ID
2020-76480
Position Type
Regular Full-Time
Category
Business Development
Casino Property
Prairie State Gaming
Job Locations US-LA-Baton Rouge
- Clears, cleans, stocks and sets up dining room tables and server stations to restaurant standards. - Transport bus tubs and carts to dishwashing area.- Assist kitchen personnel with the unloading and cleaning of bus tubs and carts.- Discretely clear individual settings from guest tables as each course is completed. - Provide additional settings, utensils and condiments as needed or requested.- Work with food servers, host/cashiers and other restaurant personnel in providing guest service. - Uses and maintains all assigned areas and equipment in a sanitary, safe and effective manner.
Job ID
2020-74449
Category
Food and Beverage
Casino Property
L' Auberge Casino & Hotel Baton Rouge
Job Locations US-MI-Detroit
Responsible for prompt clearing and resetting of tables according to specification, as well as assisting servers in the service of water to the guests. Essential Functions  - Maintain sidestands, cleanliness of restaurant and stock the prescribed bars.- Keep a fresh supply and water.- Assist guests in a professional and friendly manner.- Follow directions from team leaders at all times.- Maintain proper uniform and name tag and ensure a neat and clean appearance at all times.- Other job related duties as assigned.
Job ID
2020-75846
Casino Property
Greektown Casino Hotel
Job Locations US-MI-Detroit
- Maintain sidestands, cleanliness of restaurant and stock the prescribed bars.- Keep a fresh supply and water.- Assist guests in a professional and friendly manner.- Follow directions from team leaders at all times.- Maintain proper uniform and name tag and ensure a neat and clean appearance at all times.- Other job related duties as assigned.
Job ID
2020-75849
Casino Property
Greektown Casino Hotel
Job Locations US-LA-Lake Charles
- Provides fast, friendly, professional, and responsive customer service to restaurant guests, food servers, and restaurant host/ess.- Adheres to established department and property policies and procedures regarding guest service standards.- Maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments, and paper supplies for each service station, obtaining replacement stock in accordance with procedure.- Removes dirty dishes, solid linen, glassware, and flatware from table and counter tops, and transports items to designated area and cleans tables (wipes) and seats. - Resets tables wIth silverware, linen, napkins, and glassware in accordance with established restaurant table top specifications.- Assists servers in their duties (e.g., refills water glasses and coffee cups, helps serve food orders, attends to guest needs) as required.- Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station.- Maintains cleanliness of designated areas as directed in accordance wIth established health and safety standards.- Deep cleans restaurant equipment (e.g., coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators as scheduled, or required.- Maintains equipment as required in accordance with established guidelines and safety procedures.- Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures.- Resolves service issues according to established guidelines.- Assists in Bar/Beverage set-up.- Maintains strict confidentiality in all company matters.
Job ID
2020-76395
Position Type
Regular Part-Time
Casino Property
L'auberge Lake Charles
Job Locations US-LA-Lake Charles
- Provides fast, friendly, professional, and responsive customer service to restaurant guests, food servers, and restaurant host/ess.- Adheres to established department and property policies and procedures regarding guest service standards.- Maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments, and paper supplies for each service station, obtaining replacement stock in accordance wIth procedure.- Removes dirty dishes, solid linen, glassware, and flatware from table and counter tops, and transports items to designated area and cleans tables (wIpes) and seats. - Resets tables wIth silverware, linen, napkins, and glassware in accordance wIth established restaurant table top specifications.- Assists servers in their duties (e.g., refills water glasses and coffee cups, helps serve food orders, attends to guest needs) as required.- Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station.- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.- Deep cleans restaurant equipment (e.g., coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators as scheduled, or required.- Maintains equipment as required in accordance with established guidelines and safety procedures.- Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance wIth department procedures.- Resolves service issues according to established guidelines.- Assists in Bar/Beverage set-up.- Maintains strict confidentiality in all company matters.
Job ID
2020-76694
Position Type
Regular Part-Time
Casino Property
L'auberge Lake Charles

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