Penn National Gaming, Inc.

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Search Results Page 4 of 34

Job Locations US-OH-Toledo
- Clearning all table and resetting them for new seating in accordance with venue standards- Ensuring each table is ready for guests arrival in accordance with venue standards- Responsible for approaching newly seated guests, serving bread, butter, water, etc. in a timely and pleasant manner working with servers to expedite service at all tables- Performing service duties for servers by picking up their orders when ready in the kitchen and delivering them- Monitoring tables to assess guests’ needs and anticipate and respond to guest requests when meal had been completed keeping table clear to provide a clean, neat, eating area- Restocking and clean assigned station at the end of shift to have ready for start of next shift in accordance with Department of Health standards- Attending pre-shift meetings- Responsible for maintaining a regular and consistent attendance record- Participating as a team member with all servers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation- Declaring tips through time and attendance system at the end of each shift
Job ID
2020-75258
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Toledo
Job Locations US-KS-Kansas City
Hollywood Casino at Kansas Speedway is currently looking for a Busser for our Cafe' to join our team.   ESSENTiAL DUTiES AND RESPONSiBiLiTiES - Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members. - Assist server with guests’ dining experience. - Responsible for clearing all tables and resetting in accordance with department standards. - Monitor tables to assess guests’ needs; anticipate and respond to guest requests when meal has been completed while keeping table clear to provide a clean, neat, eating area. - Restock and clean assigned station at the end of each shift in accordance with department standards. - Maintains cleanliness of designated areas as directed in accordance with established department standards. - Participate as a team member with all servers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation - Meet department uniform, appearance and grooming requirements. - Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner. - Perform other job related and compatible duties as assigned.
Job ID
2021-80789
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-WV-Charles Town
- $1,500 sign-on bonus (internal applicants not eligible- Starting Rate: $8.75 anhour + tips!- Must be available to work evenings/nights, weekends and holidays.- Adhere to HCCTR as well as all Food and Beverage Policies- Greets guests with a warm, friendly smile and greeting.- Must deliver ACES Guest Service to every guest during all interactions- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and Company standards and programs.- Committed to consistently delivering the highest quality of food & service to local and international guests in order to ensure repeat visits.- Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees, and Property Core Values.- Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy. - Carries dirty dishes from dining room to kitchen.- Wipes tabletops and chairs in accordance to departmental Health Standards.- Sets tables with silverware and glassware.- Replenishes supply of clean linens, silverware, glassware, and dishes in dining room.- Assist server with guest’s dining experience.- Completes work assignments for opening and closing duties.- Complete any task assigned by dining room manager, chef, or supervisor.- Performs other duties as may be assigned by department and/or company management.- Maintains valid WV racing license, Food Handlers permit and TIPS certifications- You are required to follow PPE and safety guidance designed to safeguard you, your fellow team members, and guests.
Job ID
2021-82645
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-CO-Black Hawk
Starting pay $9.30/hr. plus tips  - Provides fast, friendly, professional, and responsive customer service to restaurant guests, food servers, and restaurant host/ess. - Adheres to established department and property policies and procedures regarding guest service standards. - Maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments, and paper supplies for each service station, obtaining replacement stock in accordance with procedure. - Removes dirty dishes, soiled linen, glassware, and flatware from table and counter tops, and transports items to designated area and cleans tables (wipes) and seats. Ensures that the buffet line is clean and sanitary. - Resets tables with silverware, linen, napkins, and glassware in accordance with established restaurant table top specifications. - Assists servers in their duties (e.g., refills water glasses and coffee cups, helps serve food orders, attends to guest needs) as required. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators as scheduled, or required. - Maintains equipment as required in accordance with established guidelines and safety procedures.- Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures. - Resolves service issues according to established guidelines. - Assists in Bar/Beverage set-up.
Job ID
2021-78188
Starting Salary
USD $9.30/Hr.
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-CO-Black Hawk
Starting pay $15.00/hr. plus tips  - Provides fast, friendly, professional, and responsive customer service to restaurant guests, food servers, and restaurant host/ess. - Adheres to established department and property policies and procedures regarding guest service standards. - Maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments, and paper supplies for each service station, obtaining replacement stock in accordance with procedure. - Removes dirty dishes, soiled linen, glassware, and flatware from table and counter tops, and transports items to designated area and cleans tables (wipes) and seats. Ensures that the buffet line is clean and sanitary. - Resets tables with silverware, linen, napkins, and glassware in accordance with established restaurant table top specifications. - Assists servers in their duties (e.g., refills water glasses and coffee cups, helps serve food orders, attends to guest needs) as required. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators as scheduled, or required. - Maintains equipment as required in accordance with established guidelines and safety procedures.- Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures. - Resolves service issues according to established guidelines. - Assists in Bar/Beverage set-up.
Job ID
2021-80440
Starting Salary
USD $15.00/Hr.
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-IN-Lawrenceburg
$500 SIGN ON BONUS FOR NEW HIRES FOR A LIMITED TIME! - Prepares chip fills, credits, and transfers. - Processes employee transactions and tokes. - Verifies the daily drops for the Count Room. - Monitors and maintains the NRT, MiMO, and Coin Max machines.- Processes buys for Cage Cashier. Keeps drawer appropriately stocked throughout the current shift and for the next shift. - Balances cash drawers. Ensures that the drawers are at the appropriate impress total at the beginning and end of each shift. - Prepares daily bank deposits. - Runs necessary reports to balance. - Maintains Cage equipment. - Completes all necessary paperwork according to procedure: Count sheets, buy sheets, Multiple Transaction Logs, Currency Transaction Reports, Check Log, etc. - May be asked to perform the duties of a Cage Cashier as needed.- Ensures compliance with company policies and all state and federal regulations. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Job ID
2021-83354
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-IL-Aurora
- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines.- Maintains security and accountability over all funds, including:- Cash and cash advances- Front money- Gaming chips- Jackpot payouts- Kiosk collection- Markers- Personal checks- Promotional coupons- Slot vouchers- Executes accurate reports, as needed, including:- Balancing banks- Closeout reports- Daily deposits- Table fills and credits- Reconciliation of kiosks- Check cashing applications- Subsidiary reports- Attends departmental and company meetings, as required.
Job ID
2021-82807
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines.- Maintains security and accountability over all funds, including:- Cash and cash advances- Front money- Gaming chips- Jackpot payouts- Kiosk collection- Markers- Personal checks- Promotional coupons- Slot vouchers- Executes accurate reports, as needed, including:- Balancing banks- Closeout reports- Daily deposits- Table fills and credits- Reconciliation of kiosks- Check cashing applications- Subsidiary reports- Attends departmental and company meetings, as required.
Job ID
2021-82562
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino Aurora
Job Locations US-LA-Baton Rouge
**** $250 SIGN-ON BONUS ****
Job ID
2021-80196
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-IL-Joliet
- Assist guests with all Cage operations, including but not limited to, check cashing, chip sales, credit application processing, redemptions, and credit transactions in a pleasant and professional manner, in compliance with internal controls.- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Counts drawer at start of shift, verifies cash amount, and documents according to standard procedure.- Issues chips and tokens to guests for cash.- Receives payments for markers and records in the computer system.- Deposits paid markers to the bank.- Redeems complimentary coupons in accordance with standard procedures.- Redeems chips or tokens for cash at guest request.- Cashes all checks within standard procedures.- Redeems payments, checks, front money, and safekeeping.- Verifies and processes Main Bank buys for gaming funds or fills.- Receives soft count drops into the Main Bank.- Prepares deposits to the Bank.- Balances the drawer at the end of the shift.- Redeems TiTO tickets as required by standard procedure.- Takes Credit applications, runs Credit reports, and maintains Credit files.- Other duties as assigned.
Job ID
2021-83060
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- Assist guests with all Cage operations, including but not limited to, check cashing, chip sales, credit application processing, redemptions, and credit transactions in a pleasant and professional manner, in compliance with internal controls.- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Counts drawer at start of shift, verifies cash amount, and documents according to standard procedure.- Issues chips and tokens to guests for cash.- Receives payments for markers and records in the computer system.- Deposits paid markers to the bank.- Redeems complimentary coupons in accordance with standard procedures.- Redeems chips or tokens for cash at guest request.- Cashes all checks within standard procedures.- Redeems payments, checks, front money, and safekeeping.- Verifies and processes Main Bank buys for gaming funds or fills.- Receives soft count drops into the Main Bank.- Prepares deposits to the Bank.- Balances the drawer at the end of the shift.- Redeems TiTO tickets as required by standard procedure.- Takes Credit applications, runs Credit reports, and maintains Credit files.- Other duties as assigned.
Job ID
2021-80583
Position Type
Regular Part-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino Joliet
Job Locations US-MO-Riverside
- Manages all aspects of cashiering operations for assigned shift at the company in a manner that safeguards assets of the company- Familiarization with all company programs and systems- Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures- Ensures compliance with Title 31 requirements and processes- Presents oneself as a Credit to the Company and encourages others to do the same- Performs all other related and compatible duties as assigned  Achieves desired results in all areas of responsibility through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high quality service. Then, monitors results through inspection, evaluation and analysis.  Makes changes if necessary to achieve end result- Management accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation- Responsible for staffing and scheduling (planning, assigning and directing work) to meet business demands and ensure customer satisfaction - Responsible for overall department budgets, profit and loss statements, cost analysis, labor analysis, planning and promotions- Builds guest relations through visibility to customer, soliciting/requesting feedback, and responding to guest concerns appropriately and professionally to resolve any issues
Job ID
2021-82465
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Argosy Casino Hotel & Spa Riverside
Job Locations US-IL-Aurora
- Responsible for supervising staff and the overall daily management of a designated shift in the Cage department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. - Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Responsible for securing the integrity of all assets and oversees balancing of all Cage banks on assigned shift. - Reviews and approves Cage documentation based on established levels of authorization in absence of Manager on assigned shift. - Responds to guest inquiries while monitoring and applying service recovery within authorized levels. - Conducts investigations into variances, violations of internal controls, and violation of reporting requirements. - Prepares/reviews currency transactions reports. - Verifies vault accountability at end of shift. - Verifies Credit line availability. - Reviews multiple transactions logs for accuracy. - Responsible for verification of Main Bank and Window Cashier drawers. - Authorizes checks. - Prepares customer deposit and safekeeping log. - Responsible for staff development and training programs. - Responsible for rewards and recognition program to maximize employee engagement. - Evaluates team members within department and delivers constructive feedback to employees regarding performance. - Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs. - Determines work procedures and expedites workflow. - Responsible for employee performance (disciplining, coaching, counseling). - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.   - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-83193
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Joliet
- Supervises the Casino Cashiering operation in Cage on assigned shift in accordance with Internal Controls and company procedures.- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Tests time stamps and jet sorts.- Reviews staffing levels and guest flow and assigns work areas to staff.- Reviews and approves check-cashing transactions as required.- Monitors checkout money to determine fill requirements.- Reviews close out procedures by Cashiers, ensures drawer balances, and notes all variances.- Investigates equipment or facility problems and notifies Shift Manager.- Investigates and resolves guest complaints or concerns in accordance with standard procedures.- Trains new team members and updates all team members on new procedures or policies.- Other duties as assigned.
Job ID
2021-83708
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino Joliet
Job Locations US-WV-Charles Town
-$12.00 HR- Optimizes revenue through timely and accurate booking of hotel, restaurant, and gaming event reservations.  - Provides Red Carpet Customer Service to all guests with a goal to exceed their expectations. - Attentively processes, coordinates, and distributes incoming telephone inquiries and information services. - Promotes property services, facilities, and outlets; provides guests with information such as local attractions, directions, and gaming floor activities. - Responds to guest requests promptly and courteously and resolves minor guest complaints to the satisfaction of the customer; informs leadership of major problems, complaints, disturbances, or dissatisfied guests. - Books accurate hotel reservations via telephone and email into the property management system. - Books accurate guest restaurant reservations into OpenTable reservation system. - Books thorough gaming and mychoice player marketing event reservations utilizing marketing-generated database. - Thorough knowledge of mychoice player program and delivers attentive service and recognition to all mychoice members. - Completes shift checklist tasks, to include but not be limited to printing hotel arrivals lists, verifying guest reservation information, generating daily operations brief, verifying and processing inter-departmental emails, etc. - Thorough knowledge of Emergency Procedures and Crisis Communications material. - informed of all guest functions, events, tournaments, concerts, and activities at HCCTR. - Provides a professional image at all times; adheres to appearance and dress standards. - Actively supports company policies and procedures and participates in HCCTR programs.
Job ID
2021-82759
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-WV-Charles Town
- $1,500 sign-on bonus (internal applicants not eligible)- Starting Hourly Rate: $11.50- Welcome all guests with a SMILE and sincere greeting- THANK all guests and wish them well- Adhere to all HCCTR as well as all Food and Beverage Policies- Must deliver ACES Guest Service to every guest during each interaction- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and Company standards and programs.- Committed to consistently delivering the highest quality of food & service to local and international guests in order to ensure repeat visits.- Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees, and Property Core Values.- Perform proper cash management techniques, perform Essential Duties and Responsibilities. - Prepare food for service in a safe and sanitary manner.- Prepare and maintain dining area for guests and insure cleanliness at all times. - Provide ACES service to every guest.- Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.- Demonstrate and exhibit characteristics and behavior in accordance with Property and Company Core Values- Understand and perform opening station requirements- Stock work station with appropriate food, beverage and paper products; identify and perform product rotation requirements- Knowledgeable of all foods and drinks available; know the specifications and approximate cooking times for each item. - Take food and drink order from guests; communicate special instructions or conditions to other team members. - Accurately use the Point of Sale System for all transactions- Understand and perform proper cash management procedures in accordance to the HCCTR internal controls. - Maintain work station in a clean, safe and sanitized manner at all times- Communicate guests’ issues, concerns, and/or problems to management- Properly cook all menu items in accordance to the specifications. - Maintain the cleanliness of the dining area by properly cleaning and sanitizing tables and other surfaces.- Ability to remove trash from outlets and dining area and properly clean and sanitize trash receptacles. - Restock condiment stations as needed with designated supplies. - Understand and adhere to all board of health, property, and departmental safety practices- Understand and perform closing station requirements- Maintains valid WV racing license, Food Handlers permit and TIPS certifications
Job ID
2021-83705
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-WV-Charles Town
- $1,500 sign-on bonus (internal applicants not eligible)- Starting Rate: $15.00 an hour- Schedule: Fri & Sat 5PM-1AM required. 3 additional shifts Sun-Thu 2PM-10PM, with 2 consecutive days off. Must be available to work holidays.- Benefits: Medical and other benefits, PTO (paid time off), Team Member discounts, Tuition Reimbursement, opportunity for growth and MORE!- Advocate for the myChoice program and all other marketing programs. Encourages sign ups and processes them efficiently. - Greets guests actively engaged in gaming and assists team members in player identification.- Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Maintains knowledge of casino marketing and player development promotions and encourages guest participation.- Maintains knowledge of credit procedures and encourages the use of credit when appropriate.- Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners.- Analyzes and coordinates in-house invitation lists with Manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Attends and aids in the coordination of special events.- Establishes a direct line of communication with all service departments for the purpose of caring for high value players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides professional representation at internal and external meetings and events.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Performs other duties as may be assigned by department and/or company management.
Job ID
2021-83941
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-MA-Plainville
Your daily responsibilities include:- Provides the highest level of customer service to guests at all times while promoting a positive attitude to create a fun and entertaining experience.- Responds to guest service issues in all departments timely in writing, by phone or in person- Creates a format and process to log guest service concerns and positive feedback to ensure timely response from property leadership- Listens to guests concerns and pro-actively gives feedback to leadership on property for guest service improvements- Promotes our Marquee Rewards Program and actively approaches, converses and signs up guests on the casino floor in an upbeat friendly and professional manner.- Must be accessible and personally handle guest needs.- Works with all departments in achieving the service goals of the property.- Assists the Player Development staff in taking care of their guests in making arrangements for hotel, restaurant, special events and entertainment.- Understand the levels of reinvestment that can be made on guest loyalty.- Is aware of all property events and activities and utilizes effective communication tools to ensure that consistent, accurate and timely information is provided through the department.- Ensures behavior and appearance are in compliance with established standards. - Maintains a professional work environment with management and staff.- Participates in meetings and training as required.- Maintains complete confidentiality of all company information at all times.- Performs all job duties in a safe and responsible manner.- Performs other duties as may be assigned by department and/or company management.
Job ID
2021-82330
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Plainridge Park Casino
Job Locations US-PA-York
**This position is pending regulatory approval**- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages customers through weekly telemarketing and in person contact on the casino floor.  Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the Marquee Rewards program. - Highly knowledgeable of credit procedures, if applicable.  Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well during special events. - Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.- Utilizes telemarketing, correspondence, referrals, email and events to solicit and grow existing business.- Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Attends and aids in the coordination of special events.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks.  Completes all Sales Force task requirements in a timely manner.  Reviews all monthly metrics with Manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for variety levels of players.- Monitors patron activity and profitability of all assigned players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Provides professional representation on behalf of the Company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix.
Job ID
2021-82032
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino York
Job Locations US-PA-York
- Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department, including the poker room area.  Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Works closely with the Shift Manager to implement and oversee overall strategies for customer service, comping, - games layout and mix, revenue growth, and expense management in order to maximize profitability.- Shares responsibility of the overall engagement of all team members with Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances. - Responsible for the accountability of the chips, cards, dice and all other gaming equipment.- Assists with verifications of table inventories and effectively manages table limits.- Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.- Maintains a continuous inspection of cards and dice ensuring the security of assigned table games during assigned shift.- Shares responsibility for the overall integrity of daily operations on assigned shift.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.- Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix.- May serve in the capacity up to the Table Games Shift Manager and/or Poker Manager level in their absence.
Job ID
2021-82425
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino York

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