Penn National Gaming, Inc.

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Search Results Page 4 of 67

Job Locations US-OH-Columbus
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers - Responsible for promoting a positive influence in the community and participating in company-sponsored events - Contact various department team members for any missing data- Maintain filing systems as needed- Process all vendor invoices for payment- Scanning of invoices into our accounting system- Opening mail- Data inputting in the system of invoices that are subject to purchase orders- Reconciliation of statements and matching of packing slips with invoices- Adhere to all company policies and procedures- Meet all departmental or company project and assignment requirements and deadlines- Adhere to all gaming laws and regulations- Keep areas clean and free of safety hazards, debris and litter and perform all job duties in a safe and responsible manner- Assist all team members with any and all job functions- Meet department uniform, appearance and grooming requirements- Meet attendance guidelines- Any job duty requested as needed to promote productivity in the efficient administration of business- All other duties as assigned
Job ID
2021-79027
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino at Columbus
Job Locations US-PA-Grantville
- This position is responsible for supporting omnichannel app activations, casino promotions and events.- Assists and supports the Marketing Department with generating App activations for Barstool, mychoice, iGaming and social gaming, casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events.- Responsible for maintaining up-to-date information for all digital initiatives, promotions and app features, benefits and details of casino events to ensure guests will receive accurate and prompt information when requested.- Answers phone calls and proactively assists customers (internal and external) with their concerns - Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.- Accurately completes paperwork referring to lost or stolen patron articles.- Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs.- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.   
Job ID
2021-80550
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-CO-Black Hawk
- Provide direct and general supervision to culinary teams for the following operations: Fireside Kitchen, in-Room Dining, and Banquets.- Direct the daily execution of assigned kitchen’s food production and service execution while establishing and maintaining standards of operation in the areas of food quality, timeliness of food, cleanliness and maintenance, profitability and supervision of staff; ensure compliance with health department regulations while supporting Pinnacle’s vision, mission and values.- Staff, schedule, evaluate, train, develop and monitor culinary team. Recommend wage increases, promotions, demotions, discipline and other employment actions for team members.- Understand department objectives, standards, guidelines and budget to achieve effective supervision of department; adjust daily schedule according to business levels.- Oversee all cooking operations, including methods of preparation, portion control, monitoring timeliness of food delivery and garnishing; ensuring a high quality preparation and attractive presentation of all food to meet corporate standards and policies.- Observe and monitor staff adherence to health department regulations regarding food handling, storage, temperature, and cleanliness of work environment. - Assist Executive Chef in developing and implementing department management plans including budgets, labor schedules and systems of accountability.- Assist Executive Chef in developing and implementing policies, procedures and rules including operations manuals, to promote compliance with company and regulatory guidelines.- Ensure proper communication between front of house and back of house operations while taking ownership of all responsible areas.- Meet daily deadlines of opening, creating, and posting table-talks for specials and produces sample dishes for pre-shifts in a timely manner and reviews nightly special postings, prep level reports, and critical inventory comparisons.- Ensure periodic quality checks for all products, i.e., temperature checks are conducted.- Oversee the monitoring of weekly sales and adjusts prep production levels as well as ensuring all food products are ordered to par levels and can make adjustments according to business volumes.- Ensure daily line checks are performed with front of the house managers.- Oversee and ensure all stations are properly stocked and set up.- Initiate periodic kitchen walkthroughs to ensure quality of food meets corporate specifications and cleanliness standards.- Oversee and ensure all kitchen equipment and working conditions are well maintained.- Maintain food and labor costs at the budgetary guidelines while possessing an understanding of costing formulas and yield percentages.- Ensure accurate inventories and menu item price verification is conducted.- Participate in long range planning including new menus, equipment, budget planning and renovations.- Research and explain back of the house line item variances for Report of Operations.- Write and cost recipes while developing a collection of recipes in a recipe book.- Perform all duties including purchasing and menu changes, in adherence to all corporate specifications and company standards and policy.- Perform related duties and responsibilities as required.
Job ID
2021-79734
Starting Salary
USD $70,000.00/Hr.
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-IL-Alton
Job ID
2021-80827
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Argosy Casino Alton
Job Locations US-LA-Lake Charles
POSITION SUMMARYThe Restaurant Assistant Manager – Asia in this position is responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force. The Restaurant Assistant Manager - Asia is also responsible for operating and maintaining an efficient and profitable (front-of-the-house) food services operation, as well as for participating in the planning and direction of the assigned outlet(s); manages the activities and functions of the assigned food outlet(s), including monitoring of the budget, staffing issues, and operation performance, ensuring the delivery of quality service and most appropriate price value consistent with L’auberge Casino Resort’s objectives GENERAL ACCOUNTABILITIES(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.) - Creates an atmosphere that induces guests to have L’Auberge Casino Resort as their casino of choice; responsible for actively building and retaining customer relations service.- Opens and closes shift or work area at scheduled times, ensuring restaurant is fully prepared for operation, as well as ensuring cleanliness and security of company assets. - Maintains administrative functions, such as scheduling, time and attendance records, and appraisals in order to ensure appropriate staffing levels and that employees are performing duties according to established service standards.- Assists in monitoring department budget to ensure efficient use of labor and other resources in order to achieve effective operation of the department.- Monitors guest service and satisfaction by interviewing guests and by observing food ratings in order to make recommendations for improvement to maintain high service standards and a positive dining experience for customers.- Resolves guest concerns or complaints in order to maintain positive customer relations.- Inspects food outlet daily to ensure a safe work environment, that equipment is operating properly and that sufficient supplies are on hand in order to achieve smooth operation of the department.- Develops and maintains an intricate knowledge of restaurant performance by monitoring guest satisfaction, volume, cost, marketing promotions and competitors’ programs in order to implement necessary and innovative changes to ensure Pinnacle Entertainment, Inc. continues to offer superior product and service.- Works with the Restaurant Manager to analyze food cost and forecast business trends in order to make recommendations for revision of menu prices and food specials that will most appropriately meet company needs. - Responsible for ordering and maintaining accurate inventory levels of all restaurant supplies.- Conducts inspections of front-of-the-house areas to ensure compliance with procedures, security of company assets, and guest and employee safety. WORKING CONDITIONS/ESSENTIAL FUNCTIONSThis position operates in a working environment that is subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume.- Ability to communicate effectively with customers, as well as all levels of employees.- Ability to effectively and efficiently move around dining room.- Ability to review and comprehend all necessary documentation.- Ability to take reservations over the phone.
Job ID
2020-76524
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-NV-Henderson
The following and other duties may be assigned as necessary: - Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages customers in the Asian Market through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Proactively seeks out new business with targeted Asian Players, introducing the benefits of and soliciting enrollment for the Marquee Rewards program. - Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well during special events. - Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.- Utilizes telemarketing, correspondence, referrals, email and events to solicit and grow existing business mainly for the Asian Market.- Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Attends and aids in the coordination of special events.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks.  Completes all Sales Force task requirements in a timely manner.  Reviews all monthly metrics with Manager/Director and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for variety levels of players.- Monitors patron activity and profitability of all assigned players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Provides professional representation on behalf of the Company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-80660
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
M Resort
Job Locations US-PA-Grantville
- Responsible for staff development and training programs. - Responsible for rewards and recognition program to maximize employee engagement. - Evaluates employees within department and delivers constructive feedback to employees regarding performance. - Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs. - Assists with budgets, forecast, and meeting expectations through analytics. - Manages work procedures and expedites workflow. - Provides recommendation for employee performance (disciplining, coaching, counseling). - Achieve desired results through established methods, procedures, and guidelines to maintain desired standards, and high quality service. Monitors results through inspection, evaluation, and analysis. Makes changes if necessary to achieve end result. - Knowledge and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible. - Maintains cost control methods and procedures by monitoring consistent bar and liquor pars and inventory. - Maintains established quality assurance procedures to ensure acceptable health department and customer service standards. - Assist Beverage Manager with administrative duties, as assigned. - Exhibits a friendly, helpful, and courteous manner when dealing with customers and fellow team members. - Any and all duties as assigned.
Job ID
2021-78742
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-IL-Aurora
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for directing the overall operations and staff of the Food & Beverage department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Director.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Assists in directing all Food & Beverage and Casino Beverage operations.- Assists Director/VP with formal presentation of updates to plans and provides appropriate explanations and solutions to variances.- Ensures that the receiving, holding and issuance of products are within the quality and control standards.- Assists in designing and engineering of menus.- Tie operational challenges to strategic direction and the ability to be effective in a large organization.- Assists in directing Food & Beverage leadership staff and providing instruction to achieve maximized efficiently and profitability in the department.- Makes recommendations, and sometimes final decision, in designing and engineering menus.- Implements and audits inventory and cost control systems and procedures.- Ensures all safety and sanitation policies are followed in accordance with local, state, and federal guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.- Maintains strict confidentiality in all departmental and company matters
Job ID
2021-80834
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Aurora
Job Locations US-IA-Council Bluffs
Responsible for assisting in directing the operations and staff of the HR department:- Assist in developing, implementing and managing operational goals and monitors achievements of performance and profit objectives. - Serves as strategic business partner to various client groups. Understands the organizational structure for each department; develops and maintains knowledge of the business unit needs; and provides HR support to team members at all levels of the organization. - Develops and maintains productive, informative, and respectful relationships that support achievement of business focused results with assigned departments. - Assist in identifying and developing strategies for client groups with respect to turnover, recruitment, staff development, engagement, employee relations, guest service, compensation, benefits/wellness, and, performance management issues. - Assists in preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM / VP HR. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals. - Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. Partners with the top HR leader in the monthly reconciliation, P&L review and approving departmental purchasing. - Partners with Executives to determine the Human Resources department’s strategy and its needs. - Analyzes property trends and metrics relative to engagement, turnover, staff development, etc. in partnership with HR team. Assist in Developing solutions, programs and policies, as necessary, relating to turnover, recruitment, engagement, leadership opportunities; Reviews and benchmarks the internal and external environment to improve HR policies and initiatives. - Assist in developing reports and other key metrics; including but not limited to, the monthly HR Scorecard, Strategic Plan or other identified HR analytics. - Conducts and oversees effective, thorough and objective investigations in cases of grievances, harassment, employee concerns or EEOC issues. - Supports the internal and external recruitment efforts for the property to include, but not limited to: - Managing Open Job Requisitions for Exempt roles. - Pre-screen potential candidates and build talent pool for all positions.- Developing sourcing strategies for open roles.- Manages and resolves employee and/or labor relations issues; handles grievances and arbitrations if applicable. - Maintains current knowledge of HR policies, programs, laws and regulations. - Provides performance management (coaching, counseling, career development, corrective action and terminations) guidance/counsel to client groups and their teams to ensure compliance with law, regulations, and internal policy/procedure. - Assists Executive leaders to identify Manager development opportunities and ensure they are able to meet current and future performance standards. - Participates in the creation of the property Talent Review process and development plans for property leaders. Works closely with management and employees to improve work relationships, build morale, increase productivity and retention. - Participates in and provides human resources updates and feedback in property management meetings at various levels. - Develop and maintain knowledge of assigned department’s jobs, organization structures, and compensation and operating practices relating to Human Resources. - Monitors, evaluates, and develops strategies and practices to address potential areas of conflict among managers, employees, and departments. - Provides guidance and counsel to management concerning corrective actions, performance reviews, and terminations, to ensure compliance with governmental laws and regulations and internal policies and procedures. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM / VP HR. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-80225
Position Type
Regular Full-Time
Category
Human Resources
Casino Property
Ameristar Casino Hotel Council Bluffs
Job Locations US-NV-Las Vegas
SUMMARYThe Assistant Director of Property Accounting is responsible for assisting managing shared service general ledger accounting.  In this role, the person will be responsible for overseeing the General Ledger, working closely with property accounting teams, the preparation of monthly financial statements, financial audits, and internal controls.   ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary for the entire enterprise: - Responsible for directing the overall operations and staff of the shared services property accounting department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Plans, supervises and assists the team in performing daily, weekly, and monthly accounting processes to properly record, classify and control financial transactions. - Responsible for timely preparation and interpretation of all financial information for Property Accounting including financial statements, daily financial information, and other reports as required. - Responds to the needs of proeprty leadership team across all levels for special reports and interpretation of financial results and related systems, as well as potential problem areas. - Responsible for the implementation of new system applications critical to the property and or region and recommends enhancement to existing and new systems. - Establishes and maintains strong accounting controls sufficient to ensure compliance with the regulation and mandates of all governing bodies, both internal and external. - Establishes acceptable accounting procedures in revenue recognition and expenses to effectively control the assets and liabilities of the company. - Ensures timely responses to internal and external audit recommendations. Ensures that corrective action plans are developed and implemented where needed. - Advises operators on best practices and partners with them to develop solutions to achieve the goals of the business. - Reviews and recommends procedural efficiencies related to departmental processes.- Ensures the monthly accrual journal entries and related miscellaneous accounting adjustments are prepared and posted at month end and reconcile and adjust the month end closing balances to ensure complete and accurate accounting for the period.- Ensures monthly reconciliations are performed timely and reconciling items are dealt with according to company policy.- Responsible for the development and completeness of month and year end accounting closing process. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Director. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-79005
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Penn National Gaming, Inc.
Job Locations US-PA-Grantville
The following and other duties may be assigned as necessary: - Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. - Responsible for assisting in the budget process for the department and providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of departmental customer service goals.    - Knowledge and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible. - Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction. - Assists F&B Outlet Manager to ensure efficient sanitary and pleasant service for all guests. - Assists in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assists Food & Beverage Manager with administrative duties, as assigned. - Responsible for ensuring regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-79059
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-OH-Columbus
- Responsible for assisting in the direction the overall operations and staff of the entire property as assigned. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the General Manager.- Responsible for assisting in managing all components of the property, limited but not including to gaming operations, food & beverage, security, surveillance, finance, marketing, and facilities.  - Responsible for meeting EBITDA, profitability, customer service, talent, and other operating/financial objectives.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with Internal Controls. Monitors for compliance.- Assists in making final decisions on implementation and oversight of overall strategies for the overall engagement, customer service, comp ability, games layout and slot floor mix, revenue growth, and expense management in order to maximize profitability for all areas of responsibility. - Confers with and regularly reports to General Manager to plan business objectives, to develop organizational policies, to coordinate functions and operations between divisions and departments, and to establish responsibilities and procedures for attaining objectives.- Implements and monitors controls designed to assure full compliance with state mandates.- Reviews activity reports and financial statements to determine progress and status in attaining objectives and revises objectives and plans in accordance with current conditions. - Assists with development and implementation of construction/renovation projects.- Responsible for ensuring corporate financial reporting practices are consistently met.- Assists with direction and coordination for the formulation of financial programs to provide funding for new or continuing operations to maximize returns on investments and to increase productivity.- Assists in planning, directing, and executing Team Member and public relations policies designed to improve company's image and relations with guests, Team Members, stockholders, and the public.  Submits designed policies to General Manager for final approval. - Makes recommendations for policy exception requests as needed.- Assists with oversight of marketing programs to assure proper promotion of the property. - Assists in interviewing and selecting new leadership and executive Team Members for the property.- Plans work processes and determine effective techniques or processes to be used in the course of business.- Responsible for understanding and adhering to disciplinary policies including but not limited to counseling Team Members and the use of progressive discipline to modify poor performance.- Addresses and manages complaints, grievances or concerns from Team Members.  Makes final decision of said complaints, grievances, and/or concerns.- Responsible for the effective administration and management of rewards and recognition for property Team Members.- Recommends and approves/declines the change in status of Team Members including but not limited to changes from full time to part time, promotions, and transfers.- Provides for the safety of Team Members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.- Responsible for addressing guest complaints and positive results of all customer service programs.- Responsible for understanding and adhering to regulatory, department, and company policies and procedures.- Recommends determinations regarding types of materials, supplies, or tools to be used for any property related project within green field of decisions.- Immediately escalates red field issues to General Manager.- Protects and preserves assets of the company.- Responsible for understanding and adhering to all bargaining unit agreements (where applicable).- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to General Manager. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-80795
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Columbus
Job Locations US-OH-Toledo
.- Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department. Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift.  Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures enforcement of games procedures and policies as outlined in company and department manuals and inaccordance with Internal Controls. Monitors for compliance.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers. - Responsible for the accountability of the chips, cards, dice and all other gaming equipment.- Verifies table inventories and effectively manages table limits.- Effectively handles customer concerns and requests.- Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances. - Assists with the overall integrity of daily Table Games operations. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.SUPERVISORY RESPONSIBILITIES                                                    - Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to team members in regards to performance.- Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.- Manages work procedures and expedites workflow.- Provides recommendation for employee performance (disciplining, coaching, and counseling).
Job ID
2021-79435
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Toledo
Job Locations US-IN-East Chicago
- Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department. - Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift. - Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures enforcement of games procedures and policies as outlined in company and departmental manuals, and in accordance with internal Controls. Monitors for compliance. - Monitors chips and cash transactions between Dealers and customers and ensures that proper payout amounts are paid to customers. - Responsible for the accountability of the chips, cards, dice, and all other gaming equipment. - Verifies table inventories and effectively manages table limits. - Effectively handles customer concerns and requests. - Assists with responsibility for the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances. - Assists with the overall integrity of daily Table Games operations. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-80527
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-MO-Riverside
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Serves as the Security Manager on duty in the absence of the Security Shift Manager- Enforce internal control policies and procedures including but not limited too; underage gambling and drinking laws- Maintain safety and inspections reports for the property- Conduct regular security post inspections- Prepare security incident reports and maintain security logs.- Respond to guests and employees concerns and complaints and solve their problems with professionalism and compassion.- Ensure security officers adhere to uniform dress and grooming standards consistent with department and company standards.- Interact and cooperate with regulatory, fire/rescue and law enforcement agencies.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company mattersSUPERVISORY RESPONSIBILITIES                                                    This job may or may not have supervisory responsibilities.- Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.- Manages work procedures and expedites workflow.- Provides recommendation for employee performance (disciplining, coaching, and counseling).
Job ID
2021-79524
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Argosy Casino Hotel & Spa Riverside
Job Locations US-MO-Riverside
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures efficiency of Slot machines and related gaming equipment during assigned shift.- Ensures customer service meets established standards. - Verifies jackpot payouts, when applicable, in accordance with established procedures.- Assists with service light calls in accordance with established procedures. - Notifies manager if any technical or service issues arise.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-78786
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Argosy Casino Hotel & Spa Riverside
Job Locations US-PA-Washington
- Responsible for supervising staff and the overall daily management of a designated shift in the Slots department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures.- Works closely with the manager to implement and oversee overall strategies for customer service, comping, Slot floor layout and mix, revenue growth, and expense management in order to maximize profitability.- Shares responsibility for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.- Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Slots department.- Shares responsibility for the overall integrity of daily operations on assigned shift.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-80477
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
The Meadows Casino Racetrack
Job Locations US-PA-Grantville
- Responsible for loading race horses in the starting gate before post time and serving as back-up for the Head Starter by performing the following duties in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Serve as a right hand for the Head Starter.- Maintain a log of all horses that come to the gate during training hours.- Log how the horse is handled while being loaded in the starting gate. This is called putting "Marks" on the horse.- The Starter is assigned a horse to handle. They must load the horse to the best of their ability with the information given. - Report any problems with the horses or the gate to the Head Starter.- Handle race horses and load into the starting gate.- Responsible for maintenance of the starting gate such as washing gate to keep it clean.- Inspect batteries for any problems.- Set numbers on top of the starting gate, making sure that the number on the stall matches the number assigned to the horse being loaded into the gate.- Morning work consists of schooling horses or breaking these horses from the gate. Once a new horse is ready, the Asst. Starter sends them to the Head Starter for an application for an OK card.- Have the trainer bring the horse to the gate in the mornings, continually, until the Head Starter feels the horse has overcome the problem and is taken off the Head Starter's list.- Also, working with horses that have some problems while trying to load them into the gate.- Must carry out all duties assigned by the Head Starter.
Job ID
2020-75601
Position Type
Regular Full-Time
Category
Racing Operations
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Philadelphia
- Support Product Team in thinking strategically and creatively to gather product and customer insights and help define the product vision - Develop user stories based on Sportsbook product roadmap features- Parse regulatory documentation to define product features and user stories - Work with engineers and designers to define, test, and deploy platform features- Build trust and effective relationships with peers/cross-functional teams- Define detailed product requirements and create Product Feature Specifications- Suggest product enhancements to improve user experience- Prioritize the implementation of new features and set specific timelines- Perform quality assessments on the sportsbook product- Conduct research to identify customer needs and market gaps- Monitor and report on users’ reactions after launching- Research and learn new areas of industry - Analyze competition and future of the market
Job ID
2021-78679
Position Type
Regular Full-Time
Category
Interactive Gaming & Product/Project Management
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
- Assist with the execution of PI’s overarching business goals by supporting the Senior Manager of the Project Management team with several business-critical workstreams. - Work cross-functionally with key internal and external stakeholders to identify risks, issues, actions, decisions, project plans, and milestones.- Proactively support workstream stakeholders to develop meeting agendas, capture meeting minutes and follows through on open actions.- Work with Senior Manager of the Project Management Team to identify responsibilities, dependencies, and deliverables for internal and external resources required for specific projects and initiatives.- Champions workstream documentation and ensures all necessary documentation exists and meets quality standards.- Work with the Project Management team to identify scalable areas of improvement and take lead on implementing and managing change.
Job ID
2021-80375
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Penn Interactive Ventures - Philadelphia

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