Penn National Gaming, Inc.

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Search Results Page 4 of 7

Job Locations US-LA-Lake Charles
- Adheres to all departmental and company policies and procedures regarding guest service standards.- Oversees daily activities and assists staff to ensure successful department operations.- Assists in the training of new Security personnel; assists with supervisory functions as business demands.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.- Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary.- Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.- Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.- Assists leadership and prepares detailed reports on Security-related incidents that occur on company property; ensures adequate investigations are being conducted.- Attends all departmental, company, and safety/first aid training programs as scheduled.- Performs all functions of Fire Safety Office, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.- Checks identification of all persons that appear to be under 21 years of age.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-74480
Position Type
Regular Full-Time
Casino Property
L'AUBERGE LAKE CHARLES
Job Locations US-PA-Philadelphia
- Work closely with our Product Managers to understand features/game performance- Work closely with data scientists to tune models and bring them to production- Automate and productize reporting to increase analytical efficiency- Automate machine learning model creation and hypothesis testing- Improve experiment design and analysis to test user behavior hypotheses- Perform exploratory analyses to better understand our users- Build predictive models to predict migrations in player lifecycle- Produce actionable insights from quantitative and qualitative data
Job ID
2020-74245
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-LA-Lake Charles
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Handles large amounts of money and maintains accountability over assigned bank.- Monitors and coordinates activities of Cage personnel when a member of management is not present; assists in training new and existing employees.- Responsible for protecting and preserving the master bank assets including accounting for, documenting, and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, vouchers, TITO tickets, coupons, checks, jackpot slips, bank deposits, and other monetary units.- Works with credit customers to ensure they are provided with prompt, courteous, and friendly service; records casino credit issuances and redemptions for the day.- Performs verification, reconciliation, and balancing functions including drafting, completing, signing, or otherwise preparing any necessary documentation.- Verifies Count Room drops as a blind count including verification of each strap or brick, clip, and tokens counted.- Verifies and processes all bagged tokens that require scaling and tagging.- Prepares and processes Cashier and Casino Banker exchanges.- Attends all departmental and company training programs or meetings as directed.- Adheres to all departmental, property, and company policies and procedures.- Meets all departmental or company deadlines including the timely completion of drops.- Adheres to all gaming laws and regulations.- Maintains communication with all departments, team members, and guests to ensure positive experiences.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-74308
Position Type
Regular Full-Time
Casino Property
L'AUBERGE LAKE CHARLES
Job Locations US-LA-Baton Rouge
- Maintain protection of extremely large amounts of currency, ensuring prevention of loss by providing extreme care and attention to detail.- Summarize and inventory all casino cage cash, coin, chips and records.- Process all casino deposits.- Monitor all coin vault transactions.- Coordinate transactions between cashiers and the main bank.- Function as a window casher as needed.- Maintain accurate and complete records of exchanges and transactions.- Ensure procedures and proper controls are followed to protect counted receipts.- Maintain awareness of changes and/or problems which may affect the security of the currency in the Count Room and report observances to the Count Room Supervisor.- Manage and monitor inventory levels and balance the kiosks for a specific shift- Communicate status of fluctuating cash levels to appropriate management
Job ID
2020-74336
Category
Accounting/Finance
Casino Property
L' Auberge Casino & Hotel Baton Rouge
Job Locations US-IN-Lawrenceburg
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Deep cleans and stocks all men’s restrooms daily.- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas.- Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur.- Cleans up any biohazardous materials according to established guidelines. - Removes trash from trash containers and disposes according to procedure.- Familiar with the proper use of cleaning solutions and equipment.- Replaces toilet tissue and refills paper towel dispensers.- Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates. - Cleans all escalators and elevators. - Knows where all facilities in the casino are located. - Straightens chairs as needed.- Removes glasses, cups, paper, and debris from all assigned areas, per procedure.- Responsible for back stocking supplies and securing supplies when they arrive.- Performs miscellaneous cleaning tasks as needed: cleans vents, high dusts, wipes walls, etc.- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff.- Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.- Adheres to all regulatory, departmental, and company policies and procedures.- Maintains strict confidentiality in all company matters.
Job ID
2020-74419
Position Type
Regular Full-Time
Category
Housekeeping/EVS
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-NV-Henderson
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Extends upbeat and positive greetings to guests and portrays great customer service that aligns with our marquee service standards (A.C.E.S)- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company service standards and programs (A.C.E.S) - Responsible for providing customers with information about property outlets and events, including operating hours, locations, and details- Responds to queries, solves and/or refers problems to the correct persons - Greet all guests, both in groups and individually, upon arrival and departure ensuring engagement consistent with company standards (A.C.E.S) - Develops and maintains positive, interactive relationships with guests, building loyalty and increased frequency with VIP guests by providing excellent guest service- Communicates with customers about upcoming events, preferences and information about our property.- Supports departments with special event needs
Job ID
2020-74427
Position Type
Regular Part-Time
Category
Security/Surveillance/ EMT
Casino Property
M Resort
Job Locations US-OH-Toledo
- Providing personalized service and uses guest name- Resolving service problems according to guidelines- Serving as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promoting casino events and programs- Providing fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round- Monitoring guest consumption of alcohol and intervenes as needed according to guidelines- Taking drink orders, communicating with bartender, assisting in the preparation of drinks and presenting drinks to guests- Handling money according to procedure- Working well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor- Maintaining clean and stocked workstation
Job ID
2020-74416
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino at Toledo
Job Locations US-LA-Bossier City
- Reports to scheduled shift in proper costume.- Sets up designated floor with ashtrays and cup holders if section requires such.- Circulates the pool and cabana area suggestively selling food and/or beverage items.- Continuously combs the floor for empty cups and miscellaneous trash.- Keeps ashtrays clean at all times. No more than two butts at any time.- Pays bartender the correct amount for drinks if such service is required in section or outlet.- Restocks napkins and condiments.- Stocks, cleans, and maintains all portable bars with soda, juice, coffee, and condiments.- Interacts with employees and guests in professional and consistent manner to solicit feedback on operations and execution of service delivery.- Completes related job duties assigned by Supervisor.- Ensures that all areas assigned are maintained and clean during all periods of operation.
Job ID
2020-74341
Position Type
Temporary Part-Time
Casino Property
Margaritaville Resort Casino
Job Locations US-NJ-Cherry Hill
- Collaborate with internal team members & drive KPIs and targets for response times and customer satisfaction as well as other operational KPIs across the business- Anticipate and identify issues that may negatively impact business and develop/implement operations-based solutions- Ensure current operation procedures meet current and future business needs- Forward thinker who designs for not only current business needs but, plans for scalability and longer-term solutions- Daily/Weekly/Monthly reporting on sports operations performance- Teamwork oriented- must be a team player willing to help others while also fostering their help in return- Must be able to multi-task and juggle multiple priorities while ensuring successful completion of all items- Conduct regular competitor analysis and maintain market place awareness within online sports market- Formulate business cases to get on Product team’s roadmap for new products & features to enhance customer satisfaction- Effective verbal and written communication skills required- Perform other duties, as assigned
Job ID
2020-74288
Casino Property
Penn Interactive Ventures - NJ
Job Locations US-NJ-Cherry Hill
- Assist Player Experience Specialists by answering questions and taking escalations as needed- Participate in Weekly PX Team Leadership Meetings- Holds PX Specialists accountable to attendance and productivity standards- Manages intra-week Scheduling Modifications- Interact with Players through various Channels (Phone Call, Email, Chat, Social, Etc.)- Catalogue Complaints and Inquiries by Disposition- Finds, investigates and resolves Player issues in a timely manner with the highest possible Quality standards- Successfully maintains acceptable qualitative and quantitative KPI Scores- Identifies trends and reports potentially problematic leanings to Leadership- Perform other duties, as assignedHOW TO BE OUR MVP- Be accountable.  First line of escalation for player complaints and inquiries- Hold your team accountable.  Ensure that issues are resolved promptly and thoroughly in an empathetic and friendly manner. Continuously analyze our service levels.  Where are we struggling?- Stay focused.  Respond quickly and promptly with good grammar, punctuation and attention to detail- Be communicative.  Over-communicate with your management.  Keep your ear to the pulse of the business. - Always be helping.  Be a champion for your team.  Ask where you can assist and make their job easier.  Be invaluable.- Be proactive.  Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience. - Take ownership in your product.  Bug test new development builds and provide feedback from the customer experience point of view- Be organized.  Complete applicable workflows to meet player satisfaction criteria- Lead by example. This position is required to work some holidays and weekends- Perform other duties, as assigned
Job ID
2020-74278
Casino Property
Penn Interactive Ventures - NJ
Job Locations US-NJ-Cherry Hill
- Interact with Players through various Channels (Phone Call, Email, Chat, Social, Etc.)- Catalogue Complaints and Inquiries by Disposition- Finds, investigates and resolves Player issues in a timely manner with the highest possible Quality standards- Successfully maintains acceptable qualitative and quantitative KPI Scores- Identifies trends and reports potentially problematic leanings to Leadership- Perform other duties, as assignedHOW TO BE OUR MVP- Put yourself in your player’s shoes.  Handle incoming requests from players to ensure that issues are resolved promptly and thoroughly in an empathetic and friendly manner. Resolve player complaints via email, online forums, real time chat, and phone calls.- Stay focused.  Respond quickly and promptly with good grammar, punctuation and attention to detail- Be thorough.  Gather player information, obtain and satisfy player needs, educate your player when necessary and always be a great investigator- Think like a gambler.  Leave players in a satisfied state after every interaction where possible.- Always be helping.  Troubleshoot and QA player issues. Replicate these issues where possible to report to the development and management team(s).- Be proactive.  Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience. - Take ownership in your product.  Bug test new development builds and provide feedback from the customer experience point of view- Be organized.  Complete applicable workflows to meet player satisfaction criteria- Know you team.  Direct requests and unresolved issues to appropriate parties- Be nimble. This position is required to work some holidays and weekends
Job ID
2020-74277
Casino Property
Penn Interactive Ventures - NJ
Job Locations US-LA-Lake Charles
- Operates assigned bank or window according to procedure.- Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.- Counts down bank or window at end of each shift and reconciles to the cage accountability.- Ensures that all key control procedures are executed according to established guidelines.- Ensures that contents of the banks are organized so they can be readily counted at shift changes.- Prepares and completes all job-related paperwork as approved in the Internal Control Submission.- Assists with the NRT kiosk as needed in relation to emptying or filling the units.- Participates in and attends meetings as requested.- Completes Currency Transaction Reports as required by law.- Conducts “Verifications” (doubles) to ensure the accuracy of transaction being paid.- Maintains a clean, well-organized work area and environment.- Maintains strict confidentiality in all company matters.
Job ID
2020-74294
Casino Property
L'AUBERGE LAKE CHARLES
Job Locations US-OH-Toledo
- Prior experience as a Player Services Cashier is preferred- Interacting with internal and external guests following the guidelines of the Red Carpet Customer Service Program- Maintaining balanced cashier's station- Processing cash transactions for casino customers and employees (including cashing TITO tickets, personal checks, travelers checks, exchange currency and processing cash advances)- Be knowledgeable and complying with Title 31 regulations- Enrolling patrons into Players Club, issue patrons Players Club cards, maintaining accurate player tracking information, and assisting the Marketing Department with all casino promotions- Working the main bank as assigned- Answering phone calls with proper phone etiquette- Complying with state, company, department policies and regulations
Job ID
2020-74477
Position Type
Regular Part-Time
Category
Accounting/Finance
Casino Property
Hollywood Casino at Toledo
Job Locations US-PA-Philadelphia
- Requirement analysis- Design and execute test cases- Meet deadlines and work with some supervision- Alert teams to critical bugs and open tickets with the appropriate teams- Serve as the gatekeeper for mobile and web deployment
Job ID
2020-74205
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia | US-PA-Conshohocken
- Responsible for developing, implementing, and overseeing the Responsible Gaming Program at Penn Interactive relating to interactive gaming and online sportsbook.- Research and review all state specific responsible gaming requirements. - Research and advise on leading marketing, technology, and operations relating to Responsible Gaming.- Work hand in hand with all departments and all gaming verticals to ensure responsible gaming is at forefront of all operations, customer service, and marketing.- Ensures adherence with Corporate-mandated compliance programs, including Responsible Gaming program, including conducting quarterly Responsible Gaming interviews and preparing status report regarding the Company’s Responsible Gaming program.- Reviewing media partner, social media, and other advertisements and promotions to ensure compliance.- Reviews all advertising and promotions company-wide to ensure compliance with state specific regulations.- Assists in implantation, review, and audit, related to state implemented self-exclusion program or the property-based exclusion.- Maintains organized set of detailed records and files to document transactions.- Assists in compilation of reports for multiple regulatory boards and assists in submission of necessary paperwork on Penn Interactive’s behalf, as needed.- Performs research, as necessary, for small daily projects and questions to large-scale implantation procedures specifically for Responsible Gaming, but other compliance areas as requested.- Responsible for maintaining an advertising log as necessary.- Maintains necessary compliance logs and ensures they are updated. - Assists in draft, and managing on-site content relating to responsible gaming, including but not limited to House Rules, Terms and Conditions.- Assists in drafting and submitting Internal Controls as needed.- Work with various team members to create operational tasks determined by policies and procedures relating Responsible Gaming.
Job ID
2020-74402
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-OH-Dayton
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Complete daily audits and associated checklists for the following audits including but not limited to:  F&B outlets, gift shop, valet, banquet rooms, complimentary transactions, soft count, cage, table games, Title 31, W-2G, and VLT's.- Maintain slot accounting system.- Track and report variances related to the areas in which the audit was performed.- Track numerically controlled forms as directed.- Complete Audit Finding Reports on all deviations from procedures and/or IC’s found in daily audits.- Maintain credit card terminal reports and statements- Report and maintain daily revenues from all outlets- Complete Complimentary Allocation- Process advance payments for Banquet events- Maintain Micros reports- Maintain all inventory accounts- Prepare and submit monthly journal entries- Assist in maintaining compliance with the Internal Control System- Perform other projects and duties, as assigned.- Meet department uniform, appearance and grooming requirements.- Meet attendance guidelines of the job and adhere to regulatory, department and company policies. - Keep work areas clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Perform any reasonable request made by your supervisor or any management personnel.
Job ID
2020-74383
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-MS-Bay St Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed.- Maintains and cleans all equipment used throughout the course of a shift, as directed.- Maintains proper documentation of all duties accomplished during a working shift, as directed.- Reports all safety hazards or maintenance deficiencies for proper handling.- Abides by all security measures.- Greets all guests throughout shift with the proper salutation and pleasant expression.- Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies.- Performs all duties in a quiet and orderly manner.- Assists the House Person with department projects, as needed.- Maintains strict confidentiality in all company matters.
Job ID
2020-74324
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-PA-Philadelphia
- Possessing a dual-minded approach: you’re highly creative and an innovator in the media industry, but can also be process-driven, think scale, and rely on data to make decisions.- Strategize, develop, build, and maintain SEM across Paid Search, Search Engine Optimization, and App Store Optimization- Hands-on-keyboard management of all paid search efforts across multiple platforms to possibly include Google, Bing, Apple- Lead the development of content related to SEM efforts, including ad copy, app review responses, meta descriptions- Deeply understand brand voice, tone, and overall personality to ensure a holistic and omni-channel experience, with zero diminished experience wherever the player choses to interact across paid and owned media efforts- Collaborate with Director, Acquisition and Manager, Database Conversion on building retargeting strategies- Frequently check the performance of SEM campaigns to find insights and learnings that will continually improve performance- Advises the marketing and product organization on best practices in SEM to influence creative development, website and app enhancements, and overall media mix (with a regular cadence of iterations & updates)- Continual focus on developments and changes across the media industry to sharpen acquisition campaigns; looking within the gaming industry and outside of the industry for inspiration - Collaborate at both micro & macro campaign/promotion levels with CRM, analytics, creative, product, and customer services organizations- Ensures all media buys and SEO efforts are in line with State regulatory requirements- Execute in an intense, fast-paced, and highly iterative environment
Job ID
2020-74269
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-IL-Aurora
- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines.- Safeguards assets, guests, and team members.- Escorts gaming chips, tokens, cash, and other assets to the appropriate personnel. - Monitors guests for signs of intoxication, intervening as needed according to established practices.- Supervises the end of gaming day drop.- Oversees the counting of tokes.- Prepares Security reports in a timely manner and ensures accurateness and completeness.- Demonstrates and follows emergency procedures.- Assists the Maintenance department in an emergency condition.- Ensures no patron under the age of 21 boards casino.- Maintains First Aid/AED certification.- Responds to medical emergencies and completes Illness/Injury reports.- Attends departmental and company meetings as required.
Job ID
2020-74417
Position Type
Regular Full-Time
Category
Security/Surveillance/ EMT
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines.- Safeguards assets, guests, and team members.- Escorts gaming chips, tokens, cash, and other assets to the appropriate personnel. - Monitors guests for signs of intoxication, intervening as needed according to established practices.- Supervises the end of gaming day drop.- Oversees the counting of tokes.- Prepares Security reports in a timely manner and ensures accurateness and completeness.- Demonstrates and follows emergency procedures.- Assists the Maintenance department in an emergency condition.- Ensures no patron under the age of 21 boards casino.- Maintains First Aid/AED certification.- Responds to medical emergencies and completes Illness/Injury reports.- Attends departmental and company meetings as required.
Job ID
2020-74418
Position Type
Regular Part-Time
Category
Security/Surveillance/ EMT
Casino Property
Hollywood Casino Aurora

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