Penn National Gaming, Inc.

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Search Results Page 28 of 73

Job Locations US-OH-Columbus
• Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing,    polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.• Maintain cleanliness of all areas including picking up litter, emptying wastebaskets, cleaning ashtrays and removal and transport of garbage. • Clean all walls, ceilings, doors, windows, sills, furniture, woodwork, and fixtures in all areas of the facility.• Clean and service restrooms including replenishing bathroom supplies. • Maintain accuracy of restroom sheets after cleaning• Stock and supply all service areas with appropriate cleaning supplies.• Assist all departments by responding to housekeeping calls.• Clean and maintain tables, chairs, fixtures, decor and machines as needed. • Attend all departmental and company training programs or meetings as directed.• Adhere to all company policies and procedures.• Adhere to all gaming laws and regulations.• Perform all job duties in a safe and responsible manner including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris and litter. • Meet department uniform, appearance and grooming requirements.• Any job duty needed to promote productivity in the efficient
Job ID
2021-78813
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Casino at Columbus
Job Locations US-OH-Dayton
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.- Maintain cleanliness of all areas including picking up litter, emptying wastebaskets, cleaning ashtrays and removal and transport of garbage.- Clean all walls, ceilings, doors, windows, sills, furniture, woodwork, and fixtures in all areas of the facility.- Clean and service restrooms including replenishing bathroom supplies.- Maintain accuracy of restroom sheets after cleaning.- Stock and supply all service areas with appropriate cleaning supplies.- Assist all departments by responding to housekeeping calls.- Clean and maintain tables, chairs, fixtures, decor and machines as needed.- Attend all departmental and company training programs or meetings as directed.- Adhere to all company policies and procedures.- Perform all job duties in a safe and responsible manner including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris and litter. - Meet department uniform, appearance and grooming requirements.- Eagerly take on any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your Assistant Shift Manager or management personnel.- Comply with state, company, and department policies and regulations.- Other duties, as assigned.
Job ID
2021-78970
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-OH-Dayton
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.- Maintain cleanliness of all areas including picking up litter, emptying wastebaskets, cleaning ashtrays and removal and transport of garbage.- Clean all walls, ceilings, doors, windows, sills, furniture, woodwork, and fixtures in all areas of the facility.- Clean and service restrooms including replenishing bathroom supplies.- Maintain accuracy of restroom sheets after cleaning.- Stock and supply all service areas with appropriate cleaning supplies.- Assist all departments by responding to housekeeping calls.- Clean and maintain tables, chairs, fixtures, decor and machines as needed.- Attend all departmental and company training programs or meetings as directed.- Adhere to all company policies and procedures.- Perform all job duties in a safe and responsible manner including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris and litter. - Meet department uniform, appearance and grooming requirements.- Eagerly take on any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your Assistant Shift Manager or management personnel.- Comply with state, company, and department policies and regulations.- Other duties, as assigned.
Job ID
2021-78971
Position Type
Regular Part-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-IN-East Chicago
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Responsible for assisting in the budget process for the department by providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures the day-to-day cleaning of the casino property is performed to established standards; ensures deep cleaning activities are performed with minimal impact to operations, during applicable shift.- inspects completed work.- Makes recommendations for needed supplies and equipment; assists in ordering all supplies and equipment inventory. - Responsible for ensuring OSHA standards are followed.- Responsible for ensuring department has all necessary tools to complete tasks and that all equipment is in working order.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-80605
Position Type
Regular Full-Time
Category
Facilities & Marine
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-MO-St. Louis
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures the day-to-day cleaning of the Casino property is performed to established standards; also ensuring deep cleaning activities are performed with minimal impact to operations, during applicable shift.  Inspects completed work.- Makes recommendations for needed supplies and equipment; Assists in ordering all supplies and equipment inventory.- Responsible for ensuring OSHA standards are followed. - Responsible for ensuring department has all necessary tools to complete tasks and that all equipment is in working order.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-81399
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Casino St. Louis
Job Locations US-MI-Detroit
This position is responsible for the outside/grounds cleanliness and/or heavy duty cleaning inside casino. inside casino duties include marble and hardwood floor cleaning, high dusting of ledges, general cleaning of restrooms, and carpet shampooing. Outside duties consist of upkeep of all areas around the Greektown Casino-Hotel property.   Essential Functions   - Maintain the highest standards to ensure the quality and the cleanliness in the casino and other required areas - Keep marble and hardwood floors polished and cleaned - Shampoo assigned carpeted areas as assigned - Utilization of specialty equipment to dust high areas - Able to operate lift for high dusting - Deep cleaning of restrooms as assigned - Maintain cleanliness of Greektown Casino-Hotel parking structure - Maintain all grounds/outside entrances leading to casino and other required areas - Maintain equipment and supplies in an orderly manner as instructed by leadership - Report maintenance needs to the EVS team leader on duty - Report emergency repairs or situations to the EVS team leader on duty - Other job-related duties as assigned
Job ID
2021-78590
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Greektown Casino Hotel
Job Locations US-IL-Joliet
 - Perform functions to monitor daily activities, provide training and coaching of the environmental service personnel in a professional manner in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals.- Supervise and coordinate the day to day activities of workers engaged in cleaning and maintaining premises. inspect assigned areas in order to provide feedback to management and team members on the cleanliness and maintenance of those areas against standards.- Provide encouragement, set high expectations, and set proud and positive examples necessary to ensure a fun, exciting and professional working environment for our staff and a pleasant and entertaining experience for our guests.   ESSENTIAL DUTIES AND RESPONSIBILITIES: - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Train Team Members in established methods and procedures and update all cast members on new policies and procedures.- Responsible to supervise Team Members engaged in work activities of the various Operation areas.- Create maintenance requests by filling out work orders.- Control and account for all housekeeping keys as per standards.- Review workflow, staffing levels, and assign work to staff.- Conduct/Monitor daily shift meetings with staff to communicate marketing promotions, company news updates and policy/procedure changes.- Investigate and help resolve guest complaints or concerns in accordance with company and departmental policies and procedures.- Delegate emergency and non-emergency calls of housekeeping as needed.- Conduct daily performance reviews for all areas through hands on supervision.- Monitor attendance and take corrective action as needed.- Schedule department staff for proper coverage in all areas according to business needs.- Administer frontline reviews.- Motivate top performance through positive coaching and administer corrective counseling when necessary.- Inventory departmental supplies/uniforms and requisition as needed for all areas.- Other duties as assigned.
Job ID
2021-78560
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Alton
- Cleans lobbies, lounges, rest rooms, corridors, elevators, stairways, ramps, Prom areas, and patron parking lot. - Machine sweeps, mops, scrubs, waxes, and polishes floors. - Cleans rugs, carpets, upholstered furniture, and draperies. - Dusts furniture.  Washes walls, ceiling, and woodwork. - Washes window glass, door panels, and sills. - Cleans wall and ceiling fixtures. - Empties wastebaskets and empties and cleans ashtrays.- Transports trash and waste to disposal area. - Replenishes restroom supplies. - Responds to calls for Housekeeping problems (i.e., broken glass, spills, backups, etc.). - Employees may be required to perform duties outside of their normal job descriptions where, in the company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service. - Complies with company policies, all state and federal regulations, and internal controls as relates to this position.
Job ID
2021-79696
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Argosy Casino Alton
Job Locations US-PA-Grantville
- Develop and maintain business relationships through E-mail, telemarketing, direct contact, and enhanced guest service. - Utilize Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks.  Complete all Sales Force task requirements in a timely manner.  Review all monthly metrics with Manager of Player Development and set quarterly goals.  - Develop and maintain technical skills to maximize use of patron data systems. - Establish a direct line of communication with all service departments for the purpose of caring for high-value players. - Monitor patron activity and profitability of all assigned players. - through personal confidence and attentive, caring demeanor, manage all manners of guest service interaction. - Assist in all high-end events and other marketing promotions as needed. - Plan, administer, and host special events including pre-planning, organizing, setting up, and other related activities for the purpose of increasing gaming and generating revenue. - Maintain the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc. - Effectively resolve guest opportunities and/or conflicts, in a fair and equitable manner. - Provide assistance to the Player Development Manager as needed. Essential Duties Relative to Performance Review: - Provide professional representation at internal and external meetings and events. - Create and maintain an environment of mutual and reciprocal trust, respect, and confidence within the department and when dealing with internal/external guests. - Maintain accurate and timely documentation of employee performance and department incidents. - Demonstrate abilities with PENN’s Leadership Competency Model that includes Visioning, Decisive Judgment, Leading Change, Business Acumen, Driving for Results, Guest Focus, integrity, Resilience, Leading Teams, Coaching and Developing Others, and Relationship Management. - Ensure interactions with internal and external guests follow the guidelines of the “Red Carpet Customer Service” Program. - Adhere to all Corporate and local policies, procedures, and operating guidelines. - Demonstrate abilities to meet performance expectations with Communications, initiative/Problem Solving, Guest Service/interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics. - Other duties as assigned.
Job ID
2021-80531
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-OH-Toledo
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Resolves VIP guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationships with VIP players to grow VIP player base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages VIP customers through weekly telemarketing and in-person contact on the casino floor. Exercises discretion to provide VIP guests with hospitality arrangements, including rooms, food, and beverages; assists with special requests.- Devotes significant time to being visible and available on the casino floor in order to meet and greet VIP guests during individual visits, as well as during special events. - Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability, and customer profitability.- Utilizes telemarketing, correspondence, referrals, email, and events to solicit high value players and grow existing business.- Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs, and enhance customer service levels. - Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks.  Completes all Sales Force task requirements in a timely manner; reviews all monthly metrics with manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for high value players.- Monitors patron activity and profitability of all assigned VIP players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Provides professional representation on behalf of the Company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of the customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all company matters.
Job ID
2021-80896
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Toledo
Job Locations US-LA-Baton Rouge
- Directly host high-end guests and maintain player development accounts to ensure regular contact with guests in order to build guest loyalty.- Circulate casino floor meeting new guests and greeting familiar guests by name to develop player base; encourage return visits and create customer loyalty by establishing and developing relationships with gaming customers.- Develop player base by promoting mychoice Club to qualified gaming guests; invite guests to utilize the amenities of the club in order to develop customer loyalty.- Award customer complimentaries based on gaming action and program guidelines.- Coordinate guest visits including meals and show reservations, and assist guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort.- Assist in the organization of special functions (parties, tournaments, etc.) and is responsible for preparing invitee lists and telemarketing efforts for special events, individual visits and/or obtain feedback on customer satisfaction.- Contact guests by calling, writing or making personal visits to increase trip frequency.- Attend off property functions as a representative of the company in order to entertain or assist guests as required.- May act as a mentor to casino hosts and provide guidance on player development practices.- Oversee and coordinate guest limo and shuttle services to ensure timely guest pick up and drop off schedules.
Job ID
2021-80385
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-LA-Lake Charles
- Resolves VIP guest opportunities, conflicts, and complaints on behalf of the company in a fair and equitable manner.- Develops relationships with VIP players to grow VIP player base and increase company revenues by assuring customer retention and repeat business.- Attracts and manages VIP customers through weekly telemarketing and in-person contact on the casino floor. Exercises discretion to provide VIP guests with hospitality arrangements, including rooms, food, and beverages; assists with special requests.- Devotes significant time to being visible and available on the casino floor in order to meet and greet VIP guests during individual visits, as well as during special events.- Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability, and customer profitability.- Utilizes telemarketing, correspondence, referrals, email, and events to solicit high-value players and grow existing business.- Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs, and enhance customer service levels. - Utilizes Salesforce (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Salesforce task requirements in a timely manner; reviews all monthly metrics with manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for high-value players.- Monitors patron activity and profitability of all assigned VIP players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Provides professional representation on behalf of the company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of the customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all company matters.
Job ID
2020-77069
Position Type
Regular Full-Time
Category
Hidden (197501)
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-MO-St. Louis
- Resolves VIP guest opportunities, conflicts, and complaints on behalf of the company in a fair and equitable manner.- Develops relationships with ViP players to grow ViP player base and increase company revenues by assuring customer retention and repeat business.- Attracts and manages ViP customers through weekly telemarketing and in-person contact on the casino floor. Exercises discretion to provide ViP guests with hospitality arrangements, including rooms, food, and beverages; assists with special requests.- Devotes significant time to being visible and available on the casino floor in order to meet and greet ViP guests during individual visits, as well as during special events.- Highly knowledgeable of Credit procedures, if applicable. Encourages the use of Credit and may extend lines of Credit when appropriate and permissible by state regulatory law.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability, and customer profitability.- Utilizes telemarketing, correspondence, referrals, email, and events to solicit high-value players and grow existing business.- Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs, and enhance customer service levels. - Utilizes Salesforce (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Salesforce task requirements in a timely manner; reviews all monthly metrics with manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for high-value players.- Monitors patron activity and profitability of all assigned ViP players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow Hosts.- Provides professional representation on behalf of the company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of the customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all company matters.
Job ID
2021-80898
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
River City Casino & Hotel
Job Locations US-MS-Bay St Louis | US-MS-Biloxi
- Achieve desired results through established methods, procedures and guidelines to maintain desired standards, and high quality service. Monitor results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result.- Maintains food costs and labor percentiles.- Maintains consistent food quality for all F&B outlets.- Responsible for the development and implementation of menus for all food outlets.- Assists Director/VP with the implementation and updating of the Food and Beverage Inventory Control System.- Responsible for the oversight of F&B Back of House leadership staff. - Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Responsible for staying current of knowledge and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Responsible for maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Responsible for maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-80515
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-OH-Columbus
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Responsible for managing all aspects of steward operations in all outlets- Responsible for proper scheduling to ensure a clean, safe and healthy working environment - Responsible for all labor and inventory control costs - Responsible for controlling company assets - Responsible for adherence to all safety regulations- Responsible for hiring, training and development of employees - Responsible for the maintenance and preventive maintenance of all kitchen and dish room equipment.- Maintain the stocking and correct inventory of chemical products- Responsible for the upkeep of proper tools - Ability to communicate and cooperate with all management and line staff employees - Executes and Audits supplies and inventory items insuring cost controls- Responsible for monthly china, glass, flatware and utensil inventories - Responsible for ordering china, glass, flatware and utensils when supplies reach below par levels - Ensures that the minimum level of labor is used to perform the required level of service without impacting service standards  - Completes the required daily financial tools and reports- Communicates variances from established standards to Food & Beverage Director  - Assures all employee files are in order as described in Property Guidelines - Sets performance expectations and provides coaching and operational support for the supervisory team, and employees - Enforces all appearance and uniform guidelines - Enforces all regulatory, internal controls, policies and procedures
Job ID
2021-78761
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Columbus
Job Locations US-CO-Black Hawk
- Responsible for supervising all Stewarding staff and the overall daily management of a designated shift. - Ensures cleanliness standards meet established guidelines in all Food & Beverage outlet kitchens.- Responsible for maintenance of cost control methods and procedures by monitoring consistent pars and inventory of supplies.- Responsible for the development, implementation, and management of operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.- Maintains established quality assurance procedures to ensure acceptable health department and customer service standards in Stewarding department.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-79732
Starting Salary
USD $55,000.00/Yr.
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-IL-Joliet
- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Opens game at assigned table, counts contents, verifies count with closing list, inspects cards or dice, and signs off with supervisor.- Deals games, pays out winnings, exchanges currency for chips, and informs guests of game rules.- Changes over deck of cards or dice; inspects and mixes cards.- Verifies bank roll fills with the supervisor and Security personnel.- Ensures protection of game; maintains continuous inspection of cards or dice; ensures betting in compliance with game rules and minimums set.- Closes game; sorts cards, balances rack, counts chips, and signs off with the supervisor.- Maintains the honesty and integrity of assigned games, controlling pace.- Assists guest with questions regarding casino activities or refers to appropriate personnel.- Other duties as assigned.
Job ID
2021-79757
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Joliet
Job Locations US-MO-St. Louis
- Provides accurate and efficient dealing at assigned table game. - Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games. - Provides prompt, courteous, and accurate dealing at assigned table(s). - Adheres to all company and departmental policies and procedures and state regulations as relates to this position. - Performs accurate chip and cash transactions. - Receives wagers from customers and pays the appropriate game outcomes. - Maintains game security and protects company assets at all times. - Assists customers in understanding the rules and ensures adherence to established policies and procedures. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.
Job ID
2021-78880
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino St. Louis
Job Locations US-IL-Joliet
- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Opens game at assigned table, counts contents, verifies count with closing list, inspects cards or dice, and signs off with supervisor.- Deals games, pays out winnings, exchanges currency for chips, and informs guests of game rules.- Changes over deck of cards or dice; inspects and mixes cards.- Verifies bank roll fills with the supervisor and Security personnel.- Ensures protection of game; maintains continuous inspection of cards or dice; ensures betting in compliance with game rules and minimums set.- Closes game; sorts cards, balances rack, counts chips, and signs off with the supervisor.- Maintains the honesty and integrity of assigned games, controlling pace.- Assists guest with questions regarding casino activities or refers to appropriate personnel.- Other duties as assigned.
Job ID
2021-79758
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino Joliet
Job Locations US-MO-St. Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming.- Provides fast, flawless, personalized service to players.- Consistently builds and maintains rapport with guests.- Maintains knowledge of all aspects of the games dealt.- Complies with all company and departmental policies and procedures, State Gaming Regulations, and Internal Controls.- Conducts assigned game according to procedure.- Ensures appropriate game protection.- Ensures appropriate game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience.- Ensures payouts are made quickly and accurately.- Fills and credits tables by verification of cheques.- Opens and closes tables according to established guidelines and procedures.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2021-78053
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
River City Casino & Hotel

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