Penn National Gaming, Inc.

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Search Results Page 28 of 35

Job Locations US-WV-Charles Town
- Interacts wIth guests and co-workers In a helpful, posItIve, upbeat, and professIonal manner. - ResponsIble for complete set-up, stockIng, and servIce of assIgned area; sets, cleans, and resets tables. - Removes dIrty dIshes, glassware, flatware, and soIled lInens from tables and countertops, transports to dIsh area. - ResponsIble for the monItorIng and replenIshIng of all stock Items In assIgned area In a neat, accurate, and tImely fashIon. - RefIlls water glasses, coffee cups, butter/condIments, bread, and carrIes order to tables as needed. - Makes coffee or tea as needed. - Ensures assIgned work area Is neat, clean, and sanItIzed tHRoughout shIft by wIpIng tables, counter areas, beverage statIons, sInks, and sweepIng and moppIng floors as requIred to maIntaIn a clean and safe work statIon. - Partners wIth culInary staff and server to work as a team to ensure coordInated work flow durIng shIft to meet busIness demands and ensure customer satIsfactIon. - MaIntaIns all equIpment In proper fashIon (coffee machInes, soda and juIce dIspensers, Ice bIns), servIce statIons, and refrIgerators. - Accountable for meetIng or exceedIng all State and company sanItatIon requIrements (ServSafe). - Adheres to regulatory, safety, departmental, and company polIcIes. - Supports safety and accIdent preventIon programs (non-slIp footwear, proper lIftIng). - Presents oneself as a credIt to Company and encourages others to do the same. - Performs all other related and compatIble dutIes as assIgned.
Job ID
2020-76294
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-IL-Chicago
- This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service.- Understand and adhere to all company standards, policies and procedures- Completes required training and development objectives within the assigned time frame- Projects a positive image of the company at all times- Ability to collaborate and work within a team-oriented environment- Ability to accurately prioritize, organize and complete multiple tasks- Handle Slot Machine malfunctions.- Assist Route Service Manager.- Verify customer payouts.- Complete required paperwork in a timely manner.- Inform Route Service Managers of Gaming machine problems.- Provide outstanding team member and customer relations.- Assist customers with questions and complaints regarding slot machines. Provide answers and explanations, and rectify problems as appropriate.- Meet attendance guidelines of the job and adhere to regulatory, department and company policies.- Keep work areas clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- All other duties and/or responsibilities as assigned
Job ID
2020-74744
Position Type
Regular Part-Time
Category
Hidden (8721)
Casino Property
Prairie State Gaming
Job Locations US-IL-Effingham
- This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service.- Understand and adhere to all company standards, policies and procedures- Completes required training and development objectives within the assigned time frame- Projects a positive image of the company at all times- Ability to collaborate and work within a team-oriented environment- Ability to accurately prioritize, organize and complete multiple tasks- Handle Slot Machine malfunctions.- Assist Route Service Manager.- Verify customer payouts.- Complete required paperwork in a timely manner.- Inform Route Service Managers of Gaming machine problems.- Provide outstanding team member and customer relations.- Assist customers with questions and complaints regarding slot machines. Provide answers and explanations, and rectify problems as appropriate.- Meet attendance guidelines of the job and adhere to regulatory, department and company policies.- Keep work areas clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- All other duties and/or responsibilities as assigned
Job ID
2020-75566
Position Type
Regular Full-Time
Category
Hidden (8721)
Casino Property
Prairie State Gaming
Job Locations US-IL-Quad Cities
- This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service.- Understand and adhere to all company standards, policies and procedures- Completes required training and development objectives within the assigned time frame- Projects a positive image of the company at all times- Ability to collaborate and work within a team-oriented environment- Ability to accurately prioritize, organize and complete multiple tasks- Handle Slot Machine malfunctions.- Assist Route Service Manager.- Verify customer payouts.- Complete required paperwork in a timely manner.- Inform Route Service Managers of Gaming machine problems.- Provide outstanding team member and customer relations.- Assist customers with questions and complaints regarding slot machines. Provide answers and explanations, and rectify problems as appropriate.- Meet attendance guidelines of the job and adhere to regulatory, department and company policies.- Keep work areas clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- All other duties and/or responsibilities as assigned
Job ID
2020-75929
Position Type
Regular Full-Time
Category
Hidden (8721)
Casino Property
Prairie State Gaming
Job Locations US-IL-Springfield
- This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service.- Understand and adhere to all company standards, policies and procedures- Completes required training and development objectives within the assigned time frame- Projects a positive image of the company at all times- Ability to collaborate and work within a team-oriented environment- Ability to accurately prioritize, organize and complete multiple tasks- Handle Slot Machine malfunctions.- Assist Route Service Manager.- Verify customer payouts.- Complete required paperwork in a timely manner.- Inform Route Service Managers of Gaming machine problems.- Provide outstanding team member and customer relations.- Assist customers with questions and complaints regarding slot machines. Provide answers and explanations, and rectify problems as appropriate.- Meet attendance guidelines of the job and adhere to regulatory, department and company policies.- Keep work areas clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- All other duties and/or responsibilities as assigned
Job ID
2020-74615
Position Type
Regular Full-Time
Category
Hidden (8721)
Casino Property
Prairie State Gaming
Job Locations US-MS-Bay St Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Enters and reviews receiving documentation.- Performs month-end inventories.- Assists in counts and weight checks; maintains par stock levels.- Stocks items in designated area, and rotates stock first in, first out.- Performs merchandise inspection.- Maintains clean inventory work area.- Verifies vendor documentation to merchandise and Purchase Order.- Distributes merchandise to the appropriate outlets.- Operates forklift and drives warehouse truck as needed.- Maintains requisition files to ensure receipts are accurately recorded.- Verifies vendor invoices for accuracy. Notes and reconciles all discrepancies.- Records damaged products and notifies the proper department of the corrective action required.- Processes all incoming and outgoing United Parcel Service, USPS, and FedEx items.- Responsible for checking in, stocking, and delivering Food & Beverage goods.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-75447
Position Type
Regular Full-Time
Category
Procurement/Supply Chain/ Warehouse
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-PA-Philadelphia
- A self starter that can identify weaknesses in our infrastructure and dives head first into fixing them- An individual who will assist other teams as issues present themselves in either their code base or infrastructure- An individual who is knowledgeable in production support, production support issues, and how to remediate in a timely manner - An individual with experience working with applications requiring compliance audits- An individual with expert level AWS skills (ECS, Lambda, HA Architecture)- An individual with expert level docker skills and docker orchestration (Docker Swarm, ECS, Kubernetes, etc)- An individual with experience working with RESTful APIs- An individual with moderate to expert level working with pipelines and pipeline tooling- An individual with moderate to expert familiarity with infrastructure as code (Terraform prefered) - An individual who possesses moderate to expert level coding and scripting skills (prefer bash / python / golang)
Job ID
2020-74105
Position Type
Regular Full-Time
Category
Interactive Gaming/ Development
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-WV-Charles Town
- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant.- Seats guests in restaurant as per specified rotation requirements.- Maintains proper seating and reservation documentation.- Monitors restaurant for table availability.- Keeps designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards.- Assists wait staff and bus persons in their duties (e.g., refills water glasses and coffee cups, helps pre-bus and bus tables, attends to guest needs) as necessary, or required.- Completes all assigned closing duties at end of shift.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Thanks customers, invites them back, wishes them luck, and makes it easy for them to get back in play.
Job ID
2020-75354
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-IL-Alton
- Must promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with.- Complies with company policies, all state and federal regulations, and internal controls as it relates to this position.- Resets machines and repairs minor malfunctions.- Performs routine procedures with slot machine printers, bill validators, adding/removing paper, and performing minor repairs.- Handles jackpot requests.- Provides customer service to slot players (e.g., handles complaints and answers questions).- Promotes Slot Player club cards and duties include getting new card sign-ups and authorizing/retrieving comps for players.- Cleans area around machines when time allows.- Performs all other related and compatible duties as assigned.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.
Job ID
2020-75393
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Argosy Casino Alton
Job Locations US-OH-Toledo
- Ensuring all guest-related questions, problems, and requests for service are promptly handled and rectified in a professional, timely manner and in accordance to departmental standards- Handling the payment of all manual, hand-paid slot machine jackpots- Answering questions related to slot machines as well as general property information- Promoting features of the Slot Player’s Club and assist in slot promotions, as required- Signing up guests into the Slot Player’s Club- Investigating and resolving issues relating to bill validators and slot gaming vouchers, including troubleshooting of basic bill validator and ticket printer problems- Exchange large bills (currency) for smaller at the request of guests- Assist with additional technical and service issues, as required- Answering routine questions from co-workers- Leading completion of daily tasks within the department or work unit- Interacting with others when necessary to achieve desired outcomes- Providing professional representation at internal and external meetings and events- Demonstrating abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/ Business Ethics- Ensuring interactions with internal and external guests following the guidelines of the “Red Carpet Customer Service” Program- Adhering to all Corporate and local policies, procedures, and operating guidelines
Job ID
2020-74681
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Toledo
Job Locations US-KS-Kansas City
Hollywood Casino at Kansas Speedway is currently looking for a Slot Attendant to join the team. ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.- Maintain clear and open communications with customers and managers/supervisors.- Be knowledgeable of players’ club and encourage guest participation.- Respond to machine tilts, malfunctions and determine if maintenance is needed.- Perform minor maintenance/repairs on slot machines.- Fill ticket printers and stock ticket paper.- Respond to machines with jackpot and determine if jackpot is valid.- Perform dispatching duties when needed in circumstances when Mobile Attendant is not functional or temporarily inactive.- Circulate throughout assigned area(s) keeping conversations with team members to a minimum while focusing on opportunities to interact with the guests.- Work to build relationships with existing customers and work to foster relationships with new guests.- Knowledgeable of slot machine payouts and basic functions of slot machines.- Develop thorough knowledge of all game functions, to include all bonus features. Be able to explain all games to the guests.- Count and verify wallet bank.- Redeem coupons and break bills and/or run change for customers.- Participate and promote in marketing events.- Ability to use two-way radios and maintain professional radio etiquette at all times.- Competently utilize Slot Mobile Attendant device to respond to floor duties independently and as assigned by leadership throughout work shift.- Maintain the condition of the Mobile Attendant device including using only appropriate use of instruments, cleaners, chargers, cases and other approved accessories provided by the company.  Keep the Slot Mobile Attendant device on person during their work shift, except on authorized breaks.- Meet department uniform, appearance and grooming requirements.- Meet attendance guidelines. Maintain cleanliness and organization of assigned work areas including pushing in chairs and trash pickup, as well as keeping work areas clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Proactively serve non-alcoholic beverages to customers.- Notify your supervisor if you need assistance, require additional help, or observe suspicious activity.- Ensure supplies are stocked as needed.- Attend all departmental and company training programs or meetings as directed.- Perform other job related and compatible duties as assigned.- Must adhere to regulatory, department and company policies.- Perform all job duties in a safe and responsible manner. 
Job ID
2020-75914
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-LA-Bossier City
Job ID
2020-76423
Position Type
Regular Full-Time
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
- Actively patrols assigned sections looking for opportunities to be of service to our guests.- Sincerely greets and welcomes all guests on the slot floor.- Celebrates any win by the guests. - Completes jackpots promptly, accurately, and with a high degree of personalized service; completes verification of paperwork for jackpot payouts. - Maintains a good relationship with the Cage employees to help execute slot transactions.- Offers assistance to slot playing guests and explains features of the slot machine when necessary, including the ticket in/ticket out technology.- Determines machine malfunctions and identifies appropriate actions; corrects machine malfunctions (e.g. printer errors, bill validators, etc.).- Must keep, maintain the integrity of, and balance cash wallets at the end of shift.- Promotes positive guest relations through prompt, courteous and efficient service.
Job ID
2020-75722
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Harvey
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Provides cash handling service to casino patrons.- Pays and verifies jackpots on slot machines according to established procedures.- Promotes the Players Club card program; understands current card benefits and information and presents program to customers.- Communicates all customer service issues to key personnel.- Responsible for assigned casino funds and proper handling of funds exchanges.- Performs customer booth transactions.- Assists in training new personnel as needed.- Monitors work areas to ensure cleanliness standards are met and customer requests are addressed and resolved.- Assists patrons with general questions concerning the casino.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-75236
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Boomtown New Orleans
Job Locations US-MO-St. Louis
Under general supervision, responsible for contributing to the entertaining atmosphere at River City Casino by greeting and interacting with guests in a friendly manner, while providing guests with change and slot services (The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions).- Deliver internal and external guest service the Penn National Gaming way. - Always exhibit a friendly and approachable demeanor. - Be polite and courteous when speaking with guests and team members. - Look for and act upon opportunities to assist guests and team members. - Be sincere and genuine during all interactions. - Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions- Assists in watching slot play, resolves problems and promotes compliance with slot procedures and rules while insuring slot security and reporting on specific play or problems as required.-  Respond to the needs of guests, and accurately handle guests’monetary transactions; has the resiliency to deal with difficult customers.-  Pay and verify jackpots on slot machines according to established procedures.-  Proactively promote the myChoice card program; understand current card benefits and information and presents program to customers.-  Accurately maintains and control money flow during shift with customers and employees.-  Assists in training new personnel and customer booth trainees as needed.-  Monitors work areas to ensure cleanliness standards are achieved and customer requests are addressed and resolved.-  Other duties as assigned by Supervisor.  
Job ID
2020-76198
Position Type
On-Call
Category
Casino Operations
Casino Property
River City
Job Locations US-MO-St. Louis
- Adheres to established departmental and property policies and procedures regarding guest service standards.- Responsible for the repair, maintenance, and general operating condition of slot machines.- Diagnoses and repairs mechanical and electronic slot machine malfunctions with minimal guidance or assistance.- Replaces parts and circuit boards which have caused malfunctions; may repair some circuit boards, with assistance.- Utilizes shop machines to fabricate standard or routine parts.- Maintains moderate skill levels in mechanical and electronic functions, with possible advanced skills in either.- Responsible for the machine initial fills.- Assists in jackpot payouts and the verification process.- Responsible for the inspection, installation, and removal of slot machines.- Maintains player-tracking system and EZ Pay equipment.- Responsible for troubleshooting system-related problems.- Responsible for completing all regulatory and company operational logs/forms correctly (e.g., slot machine meter logs, parts logs, conversion forms, etc.).- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-75511
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
River City
Job Locations US-LA-Lake Charles
- Responsible for supervising and managing staff in the Slot Tech department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Assists in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.- Responsible for oversight of electronic gaming device activities for adherence to established procedures.- Responsible for all material inventory and ensures accurate par levels are maintained.- Makes final determinations regarding types of materials, supplies, or tools to be used within established guidelines.- Responsible for layouts to installations of slot machines.- Manages and directs preventative maintenance of slot machines.- Responsible for the troubleshooting and repair of machine malfunctions and player tracking system problems; reviews correspondence needed to move, convert, or install slot-related equipment.- Responsible for the repair, maintenance, and performance of all slots and related gaming equipment.- Responsible for the development, interpretation, and implementation of departmental policies and operating procedures, as well as training programs, manuals, directives, work schedules, rules, and regulations of the Slot Tech department.- Ensures all policies, procedures and practices are consistently followed and comply with the company’s service standards, brand attributes, policies, collective bargaining agreements, and regulatory requirements.- Plans and submits requests for movements and conversions of slot machines, based on analysis of gaming floor.- Leads and directs the development, execution, and measurement of departmental service standards for the Slot Tech team.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-74856
Casino Property
L'auberge Lake Charles
Job Locations US-PA-Grantville
- Responsible for circulating through an assigned area of the casino floor along with other team members to monitor guest service; handle all guest questions, problems, and requests in order to assist in reaching profitability, guest satisfacation, workforce strength, and compliance goals. - Ensure all guest-related questions, problems, and requests for service are promptly handled and rectified in a professional, timely manner and in accordance with departmental standards.- Handle the payment of all manual, hand-paid slot machine jackpots.- Answer questions related to slot machines as well as general property information.- Promote features of the Slot Player's Club and assist in Slot promotions, as required.- Sign up guests into the Slot Player's Club.- Investigate and resolve issues relating to bill validators and slot gaming vouchers, including troubleshooting of basic bill validator and ticket printer problems.- Exchange large bills (currency) for smaller at the request of guests.- Assist with additional technical and service issues, as required.- Perform routine preventative maintenance on slot machines and related equipment as deemed necessary.
Job ID
2020-75799
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-IL-Aurora
- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines.- Responsible for the monitoring of electronic gaming device activity in an assigned area.- Exchanges currency for guests.- Performs routine machine repairs and service, including jackpot and ticket fill process.- Educates and enrolls electronic gaming device guests in the Slot Marketing Program.- Takes beverage orders in assigned area for the server and/or utilizies service station for non-alcoholic beverages when necessary.- Attends departmental and company meetings as required.
Job ID
2020-75044
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Aurora
Job Locations US-IA-Council Bluffs
- Adhere to established departmental and property policies and procedures regarding guest service standards. - Maintain cleanliness and timeliness standards established by the property/department.- Assist in the training of department personnel.- Responsible for meeting guest’s needs or getting them in contact with the appropriate personnel for beverage service, snacks, request for comps, or capping machines.- Adhere to slot department policies and procedures.- Be responsible for the proper taxation on slot jackpots and collecting proper forms of identification from the guests. - Safeguard company assets.- Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures. - This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty- Must maintain the strictest confidence of any and all confidential and propriatary information disclosed by an Ameristar entity or by a guest of Ameristar Casinos.- Foster and maintain positive team member relations in a supportive environment and interfaces with other departments to ensure a harmonious working relationship.- Maintain a high level of professional appearance, demeanor, ethics, and image of self and subordinates.- Attend all regular departmental meetings as well as other related meetings.- Respond to reasonable guest requests or place guest in contact with appropriate person for assistance.- Assure the proper functioning of slot machines.- May sell or make change for guests. - Be familiar with the safe handling of cleaning products, equipment, and supplies.- Must be able to work flexible hours including evenings, weekends, and holidays.  
Job ID
2020-75124
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Ameristar Council Bluffs

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