Penn National Gaming, Inc.

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Search Results Page 28 of 34

Job Locations US-IL-Joliet
When a Slot Rep - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- When acting in the capacity of the Slot Rep, all essential duties and responsibilities of that position will be assumed by the team member.- Makes change for guests as requested.- Counts change wallet at start and end of shift.- Pays out jackpots to winning guests and completes required logs.- Completes necessary tax forms for qualifying jackpots.- Performs minor repairs on slot machines.- Exercises good judgment in performing routine maintenance on slot machines.- Checks and replenishes TiTO tickets as necessary.- Maintains excellent Guest Service while conducting self in professional manner.- Assists guests with questions or directs to appropriate party.-  Other duties as assigned.When a Slot Supervisor- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- When acting in the capacity of the Slot Supervisor, all essential duties and responsibilities of that position will be assumed by the team member.- Supervises Slot team members engaged in making change and minor slot repairs.- Reviews daily staffing levels for proper coverage, according to guest counts.- Approves jackpots up to the established level and ensures all necessary forms are completed accurately.- Exercises good judgment to resolve payout disputes and provides excellent customer service according to company policies and procedures.- Opens and closes wallet banks.- Trains new team members and updates all team members on new policies and procedures.- Completes various documentation and reports indicating overages, shortages, attendance, or variances.- Investigates and helps resolve guest complaints or concerns in accordance with standard procedures.- Ensures Slot personnel are in compliance with internal controls and the illinois Gaming Board.- Performs minor repair work on slot machines.- Safeguards assets of the company.- Observes slot play; recognizes and promotes Player Development.- Provides outstanding Guest Service.- Other duties as assigned.
Job ID
2021-83137
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
SUMMARYPerform duties to make change and assist players with payouts and minor slot repairs.  Exercise good judgment in performing routine maintenance on slot machines. ESSENTIAL DUTIES AND RESPONSIBILITIES- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Make change for guests as requested.- Count change wallet at start and end of shift.- Payout jackpots to winning guests and complete required logs.- Complete necessary tax forms for qualifying jackpots.- Perform minor repairs on slot machines.- Check and replenish TITO tickets as necessary.- Maintain excellent Guest Service while conducting self in professional manner.- Assist guests with questions or direct to appropriate party.- Must be able to lift and carry a minimum of 50 pounds.- Must be able to stand and/or walk for extended periods of time.- Other duties as assigned.
Job ID
2021-83136
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino Joliet
Job Locations US-PA-Grantville
- Responsible for circulating through an assigned area of the casino floor along with other team members to monitor guest service; handle all guest questions, problems, and requests in order to assist in reaching profitability, guest satisfacation, workforce strength, and compliance goals.  - Ensure all guest-related questions, problems, and requests for service are promptly handled and rectified in a professional, timely manner and in accordance with departmental standards. - Handle the payment of all manual, hand-paid slot machine jackpots. - Answer questions related to slot machines as well as general property information. - Promote features of the Slot Player's Club and assist in Slot promotions, as required. - Sign up guests into the Slot Player's Club. - investigate and resolve issues relating to bill validators and slot gaming vouchers, including troubleshooting of basic bill validator and ticket printer problems. - Exchange large bills (currency) for smaller at the request of guests. - Assist with additional technical and service issues, as required. - Perform routine preventative maintenance on slot machines and related equipment as deemed necessary.
Job ID
2021-83220
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Responsible for circulating through an assigned area of the casino floor along with other team members to monitor guest service; handle all guest questions, problems, and requests in order to assist in reaching profitability, guest satisfacation, workforce strength, and compliance goals.  - Ensure all guest-related questions, problems, and requests for service are promptly handled and rectified in a professional, timely manner and in accordance with departmental standards. - Handle the payment of all manual, hand-paid slot machine jackpots. - Answer questions related to slot machines as well as general property information. - Promote features of the Slot Player's Club and assist in Slot promotions, as required. - Sign up guests into the Slot Player's Club. - investigate and resolve issues relating to bill validators and slot gaming vouchers, including troubleshooting of basic bill validator and ticket printer problems. - Exchange large bills (currency) for smaller at the request of guests. - Assist with additional technical and service issues, as required. - Perform routine preventative maintenance on slot machines and related equipment as deemed necessary.
Job ID
2021-83170
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Responsible for circulating through an assigned area of the casino floor along with other team members to monitor guest service; handle all guest questions, problems, and requests in order to assist in reaching profitability, guest satisfacation, workforce strength, and compliance goals.  - Ensure all guest-related questions, problems, and requests for service are promptly handled and rectified in a professional, timely manner and in accordance with departmental standards. - Handle the payment of all manual, hand-paid slot machine jackpots. - Answer questions related to slot machines as well as general property information. - Promote features of the Slot Player's Club and assist in Slot promotions, as required. - Sign up guests into the Slot Player's Club. - investigate and resolve issues relating to bill validators and slot gaming vouchers, including troubleshooting of basic bill validator and ticket printer problems. - Exchange large bills (currency) for smaller at the request of guests. - Assist with additional technical and service issues, as required. - Perform routine preventative maintenance on slot machines and related equipment as deemed necessary.
Job ID
2021-81255
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-York
Ensure all guest related questions, problems, and requests for service are promptly handled and rectified in a professional, timely manner and in accordance to departmental standards. Handle the payment of all manual, hand-paid slot machine jackpots. Answer questions related to slot machines as well as general property information. Promote features of the Slot Player's Club and assist in slot promotions, as required. Sign up guests into the Slot Player's Club. Investigate and resolve issues relating to bill validators and slot gaming vouchers, including troubleshooting of basic bill validator and ticket printer problems. Exchange large bills (currency) for smaller at the request of guests. Assist with additional technical and service issues, as required. Performs routine preventative maintenance on slot machines and related equipment as deemed necessary.
Job ID
2021-82473
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino York
Job Locations US-PA-York
Ensure all guest related questions, problems, and requests for service are promptly handled and rectified in a professional, timely manner and in accordance to departmental standards. Handle the payment of all manual, hand-paid slot machine jackpots. Answer questions related to slot machines as well as general property information. Promote features of the Slot Player's Club and assist in slot promotions, as required. Sign up guests into the Slot Player's Club. Investigate and resolve issues relating to bill validators and slot gaming vouchers, including troubleshooting of basic bill validator and ticket printer problems. Exchange large bills (currency) for smaller at the request of guests. Assist with additional technical and service issues, as required. Performs routine preventative maintenance on slot machines and related equipment as deemed necessary.
Job ID
2021-82430
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino York
Job Locations US-MS-Tunica Resorts
Ensures that all paperwork i.e.; logs, jackpot tickets, W2G’s are documented completely and accurately.  Ensures regulatory compliance in all transactions on the Slot Floor.  Monitors Slot Floor constantly.  interacts with Guests to address complaints, resolve problems and to promote goodwill.  Performs minor maintenance on Slot machines.  Performs Jackpot payouts properly according to department standards.  Safeguards the assets of the company.  Performs miscellaneous tasks as required or requested.  Performs all duties according to MS Gaming regulations as it pertains to the segregation of duties. Other duties may be assigned.  
Job ID
2021-81363
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino Tunica
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment - Assists in the supervision of the overall slot operations- Provides guidance for teamwork- Encourages employee ideas and feedback- Counsels, guides and instructs assigned personnel in proper performance of duties- Recommends when training is needed- Promotes a fun, luck building environment with a positive and upbeat attitude- Able to actively initiate pro-active interactions with players to create and maintain customer relationships- Maintain highly trained and motivated team members; administer and adhere to all gaming rules and regulations; investigate variances, bill validator and ticket in/ticket out claims; approves and witness jackpot pay offs- Supervises all aspect of the slot floor; ensures company assets are protected at all times; perform multiple tasks; develop and maintain a rapport with slot players and handles customer concerns not resolved by subordinates; strong written and verbal communication skills; strong customer service skills
Job ID
2021-79822
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Plainridge Park Casino
Job Locations US-MO-St. Louis
- Adheres to established departmental and property policies and procedures regarding guest service standards.- Responsible for the repair, maintenance, and general operating condition of slot machines.- Diagnoses and repairs mechanical and electronic slot machine malfunctions with minimal guidance or assistance.- Replaces parts and circuit boards which have caused malfunctions; may repair some circuit boards, with assistance.- Utilizes shop machines to fabricate standard or routine parts.- Maintains moderate skill levels in mechanical and electronic functions, with possible advanced skills in either.- Responsible for the inspection, installation, and removal of slot machines.- Maintains player-tracking system and EZ Pay equipment.- Responsible for completing all regulatory and company operational logs/forms correctly (e.g., slot machine meter logs, parts logs, conversion forms, etc.).- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2021-80511
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
River City Casino & Hotel
Job Locations US-NV-Jackpot
- Responsible for supervising and managing staff in the Slots department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of departmental customer service goals.- Assists in oversight of electronic gaming device activities for adherence to established procedures on assigned shift.- Makes suggestions regarding types of materials, supplies, or tools to be used within established guidelines on assigned shift.- Shares responsibility for layouts to installations of slot machines.- Schedules preventative maintenance of slot machines.- Assists with scheduling of troubleshooting and repair of machine malfunctions and player tracking system problems; writes correspondence needed to move, convert, or install slot-related equipment.- Assists in the repair, maintenance, and performance of all slots and related gaming equipment.- Ensures all policies, procedures and practices are consistently followed and complies with the company’s service standards, brand attributes, policies, collective bargaining agreements, and regulatory requirements.- Carries out the development, execution, and measurement of departmental service standards for the Slot Technical team.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-82569
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Cactus Petes
Job Locations US-NV-Jackpot
- Adheres to established departmental and property policies and procedures regarding guest service standards. - Responsible for the repair, maintenance, and general operating condition of slot machines. - Diagnoses and repairs mechanical and electronic slot machine malfunctions with minimal guidance or assistance. - Replaces parts and circuit boards which have caused malfunctions; may repair some circuit boards, with assistance. - Utilizes shop machines to fabricate standard or routine parts. - Maintains moderate skill levels in mechanical and electronic functions, with possible advanced skills in either. - Responsible for the machine initial fills. - Assists in jackpot payouts and the verification process. - Responsible for the inspection, installation, and removal of slot machines. - Maintains player-tracking system and EZ Pay equipment. - Responsible for troubleshooting system-related problems. - Responsible for completing all regulatory and company operational logs/forms correctly (e.g. slot machine meter logs, parts logs, conversion forms, etc.). - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-81958
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Cactus Petes
Job Locations US-NV-Jackpot
-Installs, troubleshoots, tests and maintains electronic components, sub-systems and systems required for efficient and continuous conduct of casino operations.-Inspects and tests assigned equipment, noting all defective parts and makes recommendation for correction.-Utilize resources available to research and troubleshoot unforeseen issues that may arise. -Makes required adjustments and repairs to electronic and electro-mechanical equipment as assigned to maintain maximum efficiency. -Performs preventative maintenance to slot machines on the floor or in the slot shop & all of their associated components. -Assists with the monthly count of the parts inventory and request orders at the appropriate impress levels.-Must be detailed oriented and take pride in your work areas including the slot shops and the casino floor. -Must be self-motivating and able to maintain and prioritize workflow with minimal direction from team leaders.-Observes all safety regulations in the performance of assigned duties and reports any safety hazards to assigned supervisor or safety committee members.-Assist Guests with their requests to assure maximum gaming satisfaction
Job ID
2021-83117
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Cactus Petes
Job Locations US-OH-Toledo
- Promoting a fun and exciting environment with a positive and upbeat attitude - Responsible for Slot Performance operation for assigned shift for the company while promoting internal and external guest development  - Maintains communication between departments, promotes guidance for teamwork, encourages employee ideas and feedback, and mentors and instructs technicians - Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction   - Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures - Performs technician job responsibilities throughout shift - Presents oneself as a Credit to the Company and encourages others to do the same  - Performs all other related and compatible duties as assigned 
Job ID
2021-83448
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Toledo
Job Locations US-IL-Aurora
- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines. - Performs repairs to the Electronic Gaming Devices, including the Slot Monitoring System. - Performs slot machine installations, relocations, and conversions. - Performs routine maintenance and upgrades to electronic gaming devices. - Attends departmental and company meetings as required.
Job ID
2021-80148
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Aurora
Job Locations US-MS-Tunica Resorts | US-MS-Robinsonville
- Responsible for Slot Performance operation for assigned shift for the company while promoting internal and external guest development  - Maintains communication between departments, promotes guidance for teamwork, encourages employee ideas and feedback, and mentors and instructs technicians - Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction   - Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures - Performs technician job responsibilities throughout shift - Presents oneself as a Credit to the Company and encourages others to do the same  - Performs all other related and compatible duties as assigned  
Job ID
2021-80677
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Tunica
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment. - Responsible for being a gracious host to all guests and co-workers. - Ensure regulatory compliance with all aspects of slot machine maintenance i.e., moves, conversions, and repair. - Ensure functionality of the slot maintenance system. - interact with Slot Operations personnel and guests while repairing slot machine functions. - Assist with every phase, from layout to installation. - Previous Slot System experience with ACSC, SDS, CDS, etc. preferred. - Work on special projects as assigned. - Assist in maintaining adequate stock of parts necessary for repairs. - Perform preventative maintenance: clean, inspect, adjust, and test various machine parts. - Perform floor maintenance: troubleshoot and repair machine malfunctions and system problems as they occur during gaming. - Assist customers with questions and complaints regarding slot machines. - Provide answers and explanations, and rectify problems as appropriate.
Job ID
2021-80382
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Plainridge Park Casino
Job Locations US-PA-Grantville
- Responsible for the overall maintenance and repair of slot machines, slot systems, and related eqiupment; peform routine maintenance on machines in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.  - Diagnose and repair all technical problems associated with slot machines and related equipment. - Perform routine maintenance on all slot machines and related equipment per manufacturer's specifications. - Diagnose and repair all technical problems associated with ACSC slot system and the central control computer server system. - install, remove, and modify slot machines and related equipment as directed, including full preparation of slot machines for play. - Generate computer reports relating to slot performance and maintenance, as required. - Assist with guest service problems and inquiries.
Job ID
2021-82279
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-KS-Kansas City
Hollywood Casino at Kansas Speedway is currently looking for a Slot Technician to join our team. ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.- Ensure regulatory compliance with all aspects of slot machine maintenance i.e.; moves, conversions, and repair.- Ensure functionality of the slot maintenance system.- Interact with Slot Operations personnel and guests while repairing slot machine functions.- Assist with slot layout and installation.- Work on special projects as assigned.- Assist in maintaining adequate stock of parts necessary for repairs.- Perform preventative maintenance: clean, inspect, adjust, and test various machine parts.- Perform floor maintenance: trouble shoot and repair machine malfunctions and system problems as they occur during gaming.- Assist customers with questions and complaints regarding slot machines.- Provide answers and explanations, and rectify problems as appropriate.- Meet department uniform, appearance and grooming requirements.- Meet attendance guidelines of the job and adhere to regulatory, department and company policies.- Keep work areas clean and free of safety hazards, debris and litter.- Must adhere to regulatory, department and company policies.- Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.
Job ID
2020-75460
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-IL-Joliet
- Maintains and repairs electrical and mechanical devices on electronic gaming machines, kiosk machines, and signage. - Exercises good judgment to determine whether to repair or replace malfunctioning parts of a slot machine, following standard procedures.- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Responds to calls for assistance; troubleshoots and resolves electrical and mechanical malfunctions.- Performs preventative maintenance on slot machines as directed.- Assists Slot supervision in the resolution of guest disputes regarding malfunctioning equipment.- Cleans slot machines and area as directed.- Diagnoses, repairs, and programs progressive signs.- Diagnoses and repairs electronic components or wiring problems.- Assists in the relocation or installation of equipment.- Tests and debugs equipment functioning following maintenance work in the company of an Illinois Gaming Board representative.- Other duties as assigned.
Job ID
2021-82267
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Joliet

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