Penn National Gaming, Inc.

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Search Results Page 28 of 49

Job Locations US-PA-Philadelphia
- Develop and execute communications across our owned channels (email, push, in-app notifications) for our iCasino products (including social free to play casino) with a strong focus on QA of all bonuses and comms prior to being live- Develop dynamic promotions/bonuses across real money and free to play products- Create and manage new triggered and automated player lifecycle journeys based on marketing automation best practices, continuously testing and tweaking to optimize for best results.- Consistently develop, execute, and analyze communication testing plans.- Align with our in-house creative team to develop best-in-class design and copy for all owned channels- Ensure that all marketing content adheres to standards and aligns to marketing objectives- Analyze results of content-based communications, and further refine to continuously improve defined KPIs- Through a strategic/data-driven lens, analyze customer data, segments, and user journeys to develop hyper-efficient/personalized campaign content and create targeted lifetime value/customer lifecycle engagement campaigns- Organize training materials, develop best practices and present other important information across the team- Support development of presentations to management and key marketing stakeholders- Be a proactive part of the ideation process, contributing in team meetings & offsite strategy sessions
Job ID
2021-78876
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-NV-Henderson
The following and other duties may be assigned as necessary:- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Keeps work area clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Maintains strict confidentiality in all departmental and company matters.- Attends to guests in pool area, cabanas, daybeds and lounge chairs ensuring memorable visit for the guests.- Maintains open lines of communication with management and security to ensure service standards and safety standards are kept up at all times.- Responds to all situations safely and promptly. - Maintains cleanliness on the pool deck area by removing of any cups, trash and towels regularly. - Ensures all guest area is stocked with towels and supplies.- Performs other job-related duties as assigned
Job ID
2021-79247
Position Type
Seasonal
Category
Other
Casino Property
M Resort
Job Locations US-NV-Henderson
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and Company standards, core values, and programs. - Responsible for ensuring the compliance with all state, health department, and departmental standards within area of responsibility and reports potential issues to management.- Keeps work area clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Maintains open lines of communication with management and security to ensure service standards and safety standards are kept up at all times.- Ability to follow a predetermined lifeguard stand rotation assignment/guideline.- Provide constant visual surveillance of pool and surrounding area identifying any potential safety or emergency situations. Responds to all situations safely and promptly. - Follow all designated emergency procedures- Ability to recognize a swimmer in distress and perform designated rescue practices, including first-aid and CPR when called upon.- Attends to Guests in pool area, cabanas, daybeds and lounge chairs ensuring memorable visit for the Guests.- Responsible for the daily set up of the pool decks before the pools open to guests and completing a breakdown and reset of the pools each day as they close- Knowledgeable in facility information such as hours of operations, admissions, and appropriately refers Guests to Management or VIP Hosts when necessary.- Ability to identify and report defects throughout the pool and spa areas, notify Supervisors of immediate hazards, injuries, equipment, or processes that negatively impact operations. - Responsible for maintaining cleanliness of pool deck and facilities, including but not limited to, straightening and stacking chairs, collecting soiled towels, removal of trash, cups and other debris, moving chairs or umbrellas, folding/rolling towels, cleaning signage, obtaining fresh towels from loading dock, and delivering soiled towels to loading dock.- Ensures all Guest areas stocked with towels and supplies.- Enforces all pool rules and related regulations in a polite, but firm manner, contacting Management when necessary.- Assists Guests in locating available lounge chairs when requested.- Watches the assigned areas in rotation to prevent accidents and injuries. - Performs other job-related duties as assigned
Job ID
2021-77691
Position Type
Seasonal
Category
Hotel Operations & Retail
Casino Property
M Resort
Job Locations US-NV-Las Vegas
The Pool Lifeguard is an integral part of the development and promotion of the exciting changes at Tropicana Las Vegas.Responsibilities include:- Carry out all duties assigned by the Swimming Pool Manager and Lead Lifeguard ·- Perform First Aid and CPR when called upon- Watch the assigned area in rotation to prevent accidents and injuries. -  Aid the pool manager and assistant manager in every way necessary to keep the pool facility running smoothly- Remind guest of pool rules when necessary in a polite, firm manner, and contact management if necessary.- Communicate with other lifeguards and supervisors.
Job ID
2021-78429
Position Type
Seasonal
Category
Hotel Operations & Retail
Casino Property
Tropicana Las Vegas
Job Locations US-PA-Grantville
- Prepare and cook food products accordIng to standard recIpes. - Transport, dIsh up, plate, and present food products for, menus to Include varIous cookIng methods such as broIlIng, roastIng, sauteIng, poachIng, braIsIng, boIlIng, and a la mInute cookIng In order to assIst In reachIng profItabIlIty, guest satIsfactIon, workforce strength, and complIance goals.� - Prepare, expedIte, monItor, replenIsh, and/or transport meats, vegetables, soups, sauces, and other food Items as IndIcated by productIon sheets.� - Report to Sous Chef at start of shIft to receIve InstructIons as daIly specIals or menu changes. - Arrange mIse en place accordIng posted InstructIons and menu requIrements.� - CommunIcate statIon needs, waste, and dIscrepancIes wIth ImmedIate supervIsor.� - As dIrected by supervIsor, prepare and present menu Items accordIng to recIpe specIfIcatIon and presentatIon photo.� - AssIst In other areas of kItchen as dIrected by Sous Chef.� - Interact wIth guests and coworkers In a professIonal, courteous manner.� - MaIntaIn a clean and sanItary work area at all tImes.� - Perform other dutIes as assIgned by supervIsor.
Job ID
2020-76673
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-IN-Lawrenceburg
- Cleans all areas of the Hotel Lobby, connector, break room, front drive, porte-cochere, public and employee restrooms, back offices, and smoke shack.- Replenishes supplies such as toilet paper, facial tissue, ashtrays, trash bags, and any cups and coffee condiments.- Assists guests with directions to the pavilion and surrounding outlets. - Moves furniture, washes windows, and vacuums carpet.- Cleans rugs, carpets, upholstered furniture, and draperies.- Dusts furniture.  Washes walls, ceilings and woodwork.  Cleans windowsills and door panels.- Empties wastebaskets and empties and cleans ashtrays.- Transports waste and trash to disposal area.- Replenishes any necessary supplies.- Dusts, sweeps, and mops stairwells.- Cleans Hotel entrance (both front and back), wipes counters, high dusts, cleans glass doors, etc.- Responsible for obtaining necessary cleaning supplies for departments, fellow employees, and customers as requested.- Cleans employee areas (i.e., break room, back offices, and locker room) throughout the day: dusts and mops floor, washes and dries towels, picks up trash and stocks dispensers.- Responds to calls for Housekeeping problems: broken glass, spills, toilet backups, etc.- Shampoos carpets, scrubs steps, and strips and waxes floors.- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff.- Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Job ID
2020-74763
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-PA-Philadelphia
ESSENTIAL DUTIES AND RESPONSIBILITIES - Develop and deliver personalized communications, promotions, and campaigns to VIP players at scale across all across real money sportsbook and casino products- Monitor competitor loyalty marketing communications and programs, testing and adopting best practices to continuously improve performance, player value, and profitability- Partner with our in-house creative team to develop best-in-class design and copy for all owned channels- Ensure that all marketing content adheres to standards and align to marketing objectives- Analyzing results of content-based communications, and further refine to continuously improve defined KPIs- Through a strategic/data-driven lens, analyze customer data, segments, and user journeys to develop hyper-efficient/personalized campaign content and create targeted lifetime value/customer lifecycle engagement campaigns- Organize training materials, develop best practices and present other important information across the team- Support development of presentations to management and key marketing stakeholders- Be a proactive part of the ideation process, contributing to team meetings & offsite strategy sessions- Execute work at a high level in an intense, fast-paced, and highly iterative environment
Job ID
2021-79284
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Washington
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Handles large amounts of money and maintains accountability over assigned bank. - Monitors and coordinates activities of Cage personnel when a member of management is not present; assists in training new and existing employees. - Responsible for protecting and preserving the master bank assets including accounting for, documenting, and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, vouchers, TiTO tickets, coupons, checks, jackpot slips, bank deposits, and other monetary units. - Works with Credit customers to ensure they are provided with prompt, courteous, and friendly service; records casino Credit issuances and redemptions for the day. - Performs verification, reconciliation, and balancing functions including drafting, completing, signing, or otherwise preparing any necessary documentation. - Verifies Count Room drops as a blind count including verification of each strap or brick, clip, and tokens counted. - Verifies and processes all bagged tokens that require scaling and tagging. - Prepares and processes Cashier and Casino Banker exchanges. - Attends all departmental and company training programs or meetings as directed. - Adheres to all departmental, property, and company policies and procedures. - Meets all departmental or company deadlines including the timely completion of drops. - Adheres to all gaming laws and regulations. - Maintains communication with all departments, team members, and guests to ensure positive experiences. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-78225
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
The Meadows Casino Racetrack
Job Locations US-IL-Alton
- Performs Cashier buys: verifies money and total amount of buy. - Balances Main Bank to impressed amounts and in certain banks non-impressed amounts.  Verifies cash drawer at beginning and end of shift and makes sure all paperwork is filled out properly.- Processes slot machine jackpots: enters into computer, calls Surveillance, completes W2G forms when needed, and pays out money. - Cashes customer’s checks. - Performs Cashier or Vault duties when necessary. - Performs Count Team Member duties when needed. - Cashes chips.  Redeems player’s winnings for cash. - Refunds safekeeping/customer deposits and found money. - Processes Markers for Credit Players. - Verifies Credit Lines for Players. - Processes and cashes Credit card cash advances. - Processes all fills and Credit with Table Games.- Balances cash drawers.  Ensures that the drawers are at appropriate impressed or non-impressed amount at the beginning and end of each shift. - Does buys with Window Cashiers.  Keeps drawer stocked throughout current shift and for the next shift.  Also does buys with Vault for chips and cash. - Completes all necessary paperwork: Main Bank Summary, multiple logs, CTR, check log, Marker issuance, and iOU Control log and key logs. - Receipts in Dealer, Cage, Security, and Slot tokes. - Performs Redemption Kiosk drop and emergency Kiosk fills. - Communicates effectively with customers in a pleasant, professional manner. - Accurately counts money and exchanges coins or gaming chips for customers.- Complies with company policies, all state and federal regulations, and internal controls as relates to this position.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.
Job ID
2021-78899
Position Type
Regular Full-Time
Casino Property
Argosy Casino Alton
Job Locations US-MO-St. Louis
- Operates Main Bank according to approved procedures and policies. - Verifies count sheet from previous shift. - Counts down bank at end of each shift and reconciles to the Main Bank accountability.- Completes transfers amongst Cashiering, Slots, and Table Games locations.- Completes daily banking deposits of cash, checks, and U.S. coin.- Buys hard and soft drop from Count Rooms.- Verifies all cash transferred from Soft Count or delivered from Bank.- Verifies and accounts for all daily banks through department’s procedures.- Operates Chip Bank according to approved procedures.   - issues and receives Table Fills and Credits.- issues and receives Chip Transfers to/from Cashier locations.- Expediter for Casino Cage procedures.- Operates employee window (JPH), Poker Room, and frontline Cashier windows according to approved procedures.- Performs drops, technical troubleshooting, and impressments of self-redemption kiosks.- Conducts Emergency Drop procedures for Slot and Redemption Kiosk equipment.- Performs needed repairs, modifications, and preventative maintenance to currency and coin counters as well as machines located in the Casino Cage and Count Room.- Evaluates machines which fail to perform to expectations, resulting in fixing or replacing machinery.- Adheres to regulatory, departmental, and company policies along with working with other Cashiers and Supervisors.
Job ID
2021-78528
Position Type
Regular Full-Time
Casino Property
Hollywood Casino St. Louis
Job Locations US-IN-East Chicago
- Responsible for the smooth and efficient operation of the Chip Bank, Marker Bank, NRT and Main Banks up to and including working front windows and Fill windows due to volume or scheduling needs.- Ensures that compliance with IGC regulations, Internal Control Procedures and Company and department SOP are adhered to at all time.-  Responsible for maintaining adequate levels of coin/currency in assigned area at all times.- Assures that all windows are adequately stocked with necessary supplies. - Ensures that all key control procedures are adhered to.- Verifies that coin shipments and currency deposits are prepared accurately and timely. - Ensures that contents of the banks are organized so they can be readily counted at shift changes.- Prepares and completes all job related paperwork as approved in our Internal Control Submission.- Participates and attends meeting as requested.- Completes Currency Transaction Reports as required by law.- Conducts verifications to ensure the accuracy of transaction being paid.- Ensures that all equipment is in good working order.- Participates in the exchange of chips with other casinos as necessary. - Participates in the training process of future banker candidates.- Responsible for all NRT kiosks in relation to maintenance, reconciliation, monitoring of inventory levels, and participates with emptying and filling during the shift or at the end of the gaming date.- Assists patrons with customer transaction disputes.- Fills all currency cassettes and maintains appropriate coin levels at all time.
Job ID
2021-77965
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-MO-Riverside
- The Incumbent on thIs posItIon Is responsIble for accurate accountabIlIty of the cashIer department actIvIty - Performance In thIs posItIon must be pleasant, effIcIent, an honest manner at all tImes - WIll also be responsIble for accurately completIng and updatIng electronIc MTL/MIL and chIp bank - Accurately process Poker Room actIvIty; verIfIcatIon of front lIne cashIer transactIons over $1,000.00; verIfIcatIon of hand-to-hand transactIons between cashIers; conduct transactIons wIth other departments as needed, In the absence of AssIstant SupervIsor or above - ThIs posItIon must be able to perform CashIer dutIes as needed - Understands department objectIves, standards, and guIdelInes - Posses thorough knowledge of casIno polIcIes for all cashIer areas - MaIntaIn securIty and accountabIlIty over all funds, to Include chIps, coIns, tokens, cash currency, foreIgn cash currency and paperwork - Observe and verIfy funds receIved and dIsbursed to other departments, guests and transactIons between cashIers - VerIfy all CashIer and MaIn Bank paperwork Is accurately completed prIor to sendIng to accountIng/Audit - All Internal customers must be treated wIth prompt, courteous and frIendly servIce - Be flexIble wIth your schedule and be wIllIng to assIst In any cashIerIng area as needed and Instructed to do so by the CashIer Lead/SupervIsor on duty - Ensure accurate complIance wIth E-MTL/MIL paperwork and entry�������� - Process table fIlls and credIts per requests - Process Poker Room transactIons - Perform the dutIes of front lIne cashIers as busIness demands - Perform check cashIng transactIons - Thorough knowledge of the paId In/out guIdelInes - Work wIth Vault to ensure tImely process of buys
Job ID
2020-76883
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Argosy Casino Hotel & Spa Riverside
Job Locations US-OH-Youngstown
- Counts and verifies all VLT drop boxes, VLT Machine Bill Validator, and Food and Beverage drop. - Prepares appropriate paperwork and makes necessary computer entries. - Responsible for collecting VLT drop and bill validator drop. - Performs VLT weighing and coin wrapping process. - Transports wrapped and counted coin to vault. - Prepares booth and main bank buys. - Test all scales at booth and in the hard count room daily. - Responsible for accurate accountability of the cashier department activity - Performing in a pleasant, efficient, an honest manner at all times - Will also be responsible for accurately completing and updating electronic MTL/MiL - Verification of front line cashier transactions over $1,000.00; verification of hand-to-hand transactions between cashiers; conduct transactions with other departments as needed, in the absence of Assistant Supervisor or above - This position must be able to perform Cashier duties as needed - Understanding department objectives, standards, and guidelines - Knowledgeable of racino policies for all cashier areas - Maintaining security and accountability over all funds, to include coins, cash currency, foreign cash currency, and paperwork - Observing and verify funds received and disbursed to other departments, guests and transactions between cashiers - Verifying all Cashier and Main Bank paperwork is accurately completed prior to sending to accounting/Audit - All internal guests must be treated with prompt, courteous and friendly service - Flexible schedule and must be willing to assist in any cashiering area as needed and instructed to do so by the Cashier Lead/Supervisor on duty - Ensuring accurate compliance with E-MTL/MiL paperwork and entry       - Performing the duties of front line cashiers as business demands - Performing check cashing transactions - Thorough knowledge of the paid in/out guidelines - Working with Vault to ensure timely process of buys - Balancing shift cage paperwork for VLT, Front Windows, and other miscellaneous departments - This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 
Job ID
2021-78860
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Gaming at Mahoning Valley Race Course
Job Locations US-IA-Council Bluffs
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Handles large amounts of money and maintains accountability over assigned bank. - Monitors and coordinates activities of Cage personnel when a member of management is not present; assists in training new and existing employees. - Responsible for protecting and preserving the master bank assets including accounting for, documenting, and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, vouchers, TiTO tickets, coupons, checks, jackpot slips, bank deposits, and other monetary units. - Works with Credit customers to ensure they are provided with prompt, courteous, and friendly service; records casino Credit issuances and redemptions for the day. - Performs verification, reconciliation, and balancing functions including drafting, completing, signing, or otherwise preparing any necessary documentation. - Verifies Count Room drops as a blind count including verification of each strap or brick, clip, and tokens counted. - Verifies and processes all bagged tokens that require scaling and tagging. - Prepares and processes Cashier and Casino Banker exchanges. - Attends all departmental and company training programs or meetings as directed. - Adheres to all departmental, property, and company policies and procedures. - Meets all departmental or company deadlines including the timely completion of drops. - Adheres to all gaming laws and regulations. - Maintains communication with all departments, team members, and guests to ensure positive experiences. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-78342
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Ameristar Casino Hotel Council Bluffs
Job Locations US-MS-Vicksburg
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Handles large amounts of money and maintains accountability over assigned bank. - Monitors and coordinates activities of Cage personnel when a member of management is not present; assists in training new and existing employees. - Responsible for protecting and preserving the master bank assets including accounting for, documenting, and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, vouchers, TiTO tickets, coupons, checks, jackpot slips, bank deposits, and other monetary units. - Works with Credit customers to ensure they are provided with prompt, courteous, and friendly service; records casino Credit issuances and redemptions for the day. - Performs verification, reconciliation, and balancing functions including drafting, completing, signing, or otherwise preparing any necessary documentation. - Verifies Count Room drops as a blind count including verification of each strap or brick, clip, and tokens counted. - Verifies and processes all bagged tokens that require scaling and tagging. - Prepares and processes Cashier and Casino Banker exchanges. - Attends all departmental and company training programs or meetings as directed. - Adheres to all departmental, property, and company policies and procedures. - Meets all departmental or company deadlines including the timely completion of drops. - Adheres to all gaming laws and regulations. - Maintains communication with all departments, team members, and guests to ensure positive experiences. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2020-77519
Position Type
Regular Full-Time
Casino Property
Ameristar Casino Hotel Vicksburg
Job Locations US-NV-Las Vegas
Responsibilities include: - Timely maintenance and operation of major fixed asset equipment. - Accurate record keeping (work orders, logs and reports) - Requires extensive walking, standing, climbing, pulling, balancing, lifting, kneeling, carrying and bending. - Must exercise caution and use of all safety equipment.  - Must respond to room calls while exercising excellent customer service skills. - Must be able to solve situations independently while keeping the Sr. Watch informed of job progress and/or problems that arise.
Job ID
2021-79211
Position Type
Regular Full-Time
Category
Facilities & Marine
Casino Property
Tropicana Las Vegas
Job Locations US-MS-Robinsonville
                    Interior and exterior painting as required.                                         Monitor all utilities – i.e. water, gas, sewer.                                         Perform repairs requiring construction and maintenance skills.                                         Maintain appropriate inventory levels.                                         Assist in the cleaning of all public and back of house areas.                                         Clean up after self when finished with job.                                         Perform ongoing checks on facility and grounds reacting to changes and needs.                                         Keep shop, tool crib, and work area clean and organized.                                         Assure all equipment is returned in good condition.                                         Use chemicals in a proper and safe manner.                                         Use personal protective equipment when job, area, or procedure require.                                         Maintain a favorable working environment.                      Accompany vendors while on property.                     Maintain cosmetic and mechanical maintenance of property.                     Assist other Engineers with repairs, assignments, and projects.                                         Support and maintain Hollywood and 1st Jackpot Casino’s courtesy guidelines.  Perform other duties as assigned.
Job ID
2021-78980
Position Type
Regular Full-Time
Category
Facilities & Marine
Casino Property
1st Jackpot Casino Tunica
Job Locations US-IN-Lawrenceburg
-  Repairs and installs electrical systems and apparatus, including repairing heaters, light switches, outlets, wire panels, transformers, light fixtures, etc. - Repairs and installs plumbing, including repairing toilets, sewage discharge lines, sinks, dishwashers, ruptured lines, etc. installs new water lines, toilets, and sinks; unclogs toilets and drains; heat tapes plumbing lines. - Performs general preventive maintenance, including changing filters, lubricating mechanical parts, cleaning ice machines, changing light bulbs, etc. - Performs general carpentry work, including framing walls, hanging drywall, building shelves, laying carpet, etc. - Maintains HVACsystem, including repairing and cleaning units, changing filters, and lubricating parts. - Performs locksmith tasks including repairing locks, door handles, and door closures; installs new door hardware; cuts keys. - Removes snow from sidewalks, parking lots, stairs, ramp ways, exits, hotel, pavilion, and other facilities.- Performs miscellaneous other maintenance tasks, including welding, painting, furniture repair, landscaping, small engine repair, etc. - Visually inspects and tests machinery and equipment. - Listens for unusual sounds from machines or equipment to detect malfunctions and discusses machine operation variations with supervisors or other maintenance workers to diagnose problems or repair machines.- Cleans and lubricates shafts, bearings, gears, and other parts of machinery.- Lays out, assembles, installs, and maintains pipe system and related hydraulic and pneumatic equipment. Repairs and replaces gauges, valves, pressure regulators, and related equipment. - Repairs and maintains physical structure of establishment. - Sets up and operates machine tools such as lathe, grinders, drills, and milling machines to repair or fabricate machine parts, fixtures, and tools.- Operates cutting torch or welding equipment to cut or spin metal parts. - Handles all general maintenance needs relating to landing and off-site offices. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff.- Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Job ID
2021-78341
Position Type
Regular Full-Time
Category
Facilities & Marine
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-IL-Joliet
SUMMARYGreet and seat guests and ensure quality service level is provided to guests.  Respond to guest requests for dining amenities. ESSENTIAL DUTIES AND RESPONSIBILITIES - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Maintain a professional appearance at all times, clean and well groomed as per standard.- Comply with all policies and procedures of the company and department.- Maintain the highest standards of professionalism when interacting with guests and co-workers.- Have basic menu, liquor and wine knowledge.  Be able to suggest and present wine tableside.- Responsible for greeting, seating, reservations, per standards set by department.- Assist all team members to ensure complete guest satisfaction.- Assist in all guest service areas and public relations, dissatisfied guest and special requests.- Follows all safety procedures, maintains work area for a clean and safe environment.- Be able to answer questions when asked about Hollywood operations.- Other duties as assigned.
Job ID
2021-78416
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Joliet
Job Locations US-MS-Bay St Louis | US-MS-Biloxi
- *This role is pending regulatory approval. - Responsible for supervising and managing staff of the CRM team.  Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Partners with the Director to lead the development, execution and management of the CRM strategy. This includes but not limited to the development and execution of omni channel loyalty marketing and CRM initiatives to optimize acquisition, retention, win-back, dynamic personalization and promotional strategies. - Defines combined functionality of new and existing marketing channels.  Develops realistic and executable road maps for successful function. - Oversees day to day strategic planning and creation of CRM campaigns in near real time communication through multiple channels.- Oversees all customer lifecycle communication processes across all channels (email, website, SMS, push notifications, phone, direct mail, real-time messaging).- Leads specific CRM projects designed to assist with business process, customer insights and customer interaction.  Leading projects to include, but not limited to: - Integration of automated email and push message process across lines of social casino business.- Working with concerned parties to integrate and utilize business models to optimize performance, either internally or third-party licensed.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.- Serves as a positive and innovative ambassador for CRM team. Implements innovative business trends to ensure campaign success.- Ensures offers are pushed out successfully in real time.- Monitors competitor CRM and loyalty programs and proactively implements positive changes into current CRM strategy. Continuously improves program performance, player value, and profitability by testing and adopting best practices in real time.- Analyzes customer data, defines actionable segments and creates targeted lifetime value/customer life-cycle engagement campaigns and programs.- Responsible for retained player marketing initiatives; player retention & re-engagement; promotion and bonus campaign planning and execution (ROI analysis); executing, reporting, and iterating marcomms plan (incl player bonus liability); content and creative management; and holistic marcomms omni-channel management (email, website, SMS, push, player inbox, phone, direct mail, and social).- Works closely with the Director of Marketing to develop and enhance KPIs to manage and support the success of the CRM marketing channels, campaigns, and programs.- Works closely with the marketing analytics team to build and monitor dashboards to track and optimize CRM channel performance. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-79016
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino Gulf Coast

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