Penn National Gaming, Inc.

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Search Results Page 25 of 67

Job Locations US-LA-Baton Rouge
- Directly host high-end guests and maintain player development accounts to ensure regular contact with guests in order to build guest loyalty.- Circulate casino floor meeting new guests and greeting familiar guests by name to develop player base; encourage return visits and create customer loyalty by establishing and developing relationships with gaming customers.- Develop player base by promoting mychoice Club to qualified gaming guests; invite guests to utilize the amenities of the club in order to develop customer loyalty.- Award customer complimentaries based on gaming action and program guidelines.- Coordinate guest visits including meals and show reservations, and assist guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort.- Assist in the organization of special functions (parties, tournaments, etc.) and is responsible for preparing invitee lists and telemarketing efforts for special events, individual visits and/or obtain feedback on customer satisfaction.- Contact guests by calling, writing or making personal visits to increase trip frequency.- Attend off property functions as a representative of the company in order to entertain or assist guests as required.- May act as a mentor to casino hosts and provide guidance on player development practices.- Oversee and coordinate guest limo and shuttle services to ensure timely guest pick up and drop off schedules.
Job ID
2021-80385
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-LA-Lake Charles
- Resolves VIP guest opportunities, conflicts, and complaints on behalf of the company in a fair and equitable manner.- Develops relationships with VIP players to grow VIP player base and increase company revenues by assuring customer retention and repeat business.- Attracts and manages VIP customers through weekly telemarketing and in-person contact on the casino floor. Exercises discretion to provide VIP guests with hospitality arrangements, including rooms, food, and beverages; assists with special requests.- Devotes significant time to being visible and available on the casino floor in order to meet and greet VIP guests during individual visits, as well as during special events.- Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability, and customer profitability.- Utilizes telemarketing, correspondence, referrals, email, and events to solicit high-value players and grow existing business.- Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs, and enhance customer service levels. - Utilizes Salesforce (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Salesforce task requirements in a timely manner; reviews all monthly metrics with manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for high-value players.- Monitors patron activity and profitability of all assigned VIP players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Provides professional representation on behalf of the company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of the customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all company matters.
Job ID
2020-77069
Position Type
Regular Full-Time
Category
Hidden (197501)
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-MS-Bay St Louis | US-MS-Biloxi
- Achieve desired results through established methods, procedures and guidelines to maintain desired standards, and high quality service. Monitor results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result.- Maintains food costs and labor percentiles.- Maintains consistent food quality for all F&B outlets.- Responsible for the development and implementation of menus for all food outlets.- Assists Director/VP with the implementation and updating of the Food and Beverage Inventory Control System.- Responsible for the oversight of F&B Back of House leadership staff. - Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Responsible for staying current of knowledge and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Responsible for maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Responsible for maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-80515
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-IL-Joliet
- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Opens game at assigned table, counts contents, verifies count with closing list, inspects cards or dice, and signs off with supervisor.- Deals games, pays out winnings, exchanges currency for chips, and informs guests of game rules.- Changes over deck of cards or dice; inspects and mixes cards.- Verifies bank roll fills with the supervisor and Security personnel.- Ensures protection of game; maintains continuous inspection of cards or dice; ensures betting in compliance with game rules and minimums set.- Closes game; sorts cards, balances rack, counts chips, and signs off with the supervisor.- Maintains the honesty and integrity of assigned games, controlling pace.- Assists guest with questions regarding casino activities or refers to appropriate personnel.- Other duties as assigned.
Job ID
2021-79757
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Joliet
Job Locations US-MO-St. Louis
- Provides accurate and efficient dealing at assigned table game. - Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games. - Provides prompt, courteous, and accurate dealing at assigned table(s). - Adheres to all company and departmental policies and procedures and state regulations as relates to this position. - Performs accurate chip and cash transactions. - Receives wagers from customers and pays the appropriate game outcomes. - Maintains game security and protects company assets at all times. - Assists customers in understanding the rules and ensures adherence to established policies and procedures. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.
Job ID
2021-78880
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino St. Louis
Job Locations US-IL-Joliet
- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Opens game at assigned table, counts contents, verifies count with closing list, inspects cards or dice, and signs off with supervisor.- Deals games, pays out winnings, exchanges currency for chips, and informs guests of game rules.- Changes over deck of cards or dice; inspects and mixes cards.- Verifies bank roll fills with the supervisor and Security personnel.- Ensures protection of game; maintains continuous inspection of cards or dice; ensures betting in compliance with game rules and minimums set.- Closes game; sorts cards, balances rack, counts chips, and signs off with the supervisor.- Maintains the honesty and integrity of assigned games, controlling pace.- Assists guest with questions regarding casino activities or refers to appropriate personnel.- Other duties as assigned.
Job ID
2021-79758
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino Joliet
Job Locations US-MO-St. Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming.- Provides fast, flawless, personalized service to players.- Consistently builds and maintains rapport with guests.- Maintains knowledge of all aspects of the games dealt.- Complies with all company and departmental policies and procedures, State Gaming Regulations, and Internal Controls.- Conducts assigned game according to procedure.- Ensures appropriate game protection.- Ensures appropriate game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience.- Ensures payouts are made quickly and accurately.- Fills and credits tables by verification of cheques.- Opens and closes tables according to established guidelines and procedures.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2021-78053
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
River City Casino & Hotel
Job Locations US-MO-St. Louis
- Provides accurate and efficient dealing at assigned table game. - Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games. - Provides prompt, courteous, and accurate dealing at assigned table(s). - Adheres to all company and departmental policies and procedures and state regulations as relates to this position. - Performs accurate chip and cash transactions. - Receives wagers from customers and pays the appropriate game outcomes. - Maintains game security and protects company assets at all times. - Assists customers in understanding the rules and ensures adherence to established policies and procedures. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.
Job ID
2021-78879
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino St. Louis
Job Locations US-IL-Alton
- Provides accurate and efficient dealing at assigned table game. - Follows game procedures when dealing Blackjack, Craps, Roulette, and any other form or variation of table games.- Provides prompt, courteous, and accurate dealing at assigned table(s). - Adheres to all company and departmental policies and procedures and state regulations as it relates to this position. - Performs accurate chip and cash transactions. - Receives wagers from customers and pays the appropriate game outcomes. - Maintains game security and protects company assets at all times. - Assists customers in understanding the rules and ensures adherence to established policies and procedures.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.
Job ID
2021-79703
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Argosy Casino Alton
Job Locations US-MI-Detroit
- Apply skill in dealing individual games, providing prompt, accurate and courteous service in accordance with policies and procedures- Handle customer transactions for "buy- ins,” "pay- offs" and markers- Verify fills and credits to the game- Notify Games Supervisor of any irregularities in the play and/or transactions during the shift- Adhere to appropriate gaming regulations, policies and procedures- Take losing bets and pay winning bets according to established rules and procedures- Other job-related duties as assigned
Job ID
2021-79716
Category
Casino Operations
Casino Property
Greektown Casino Hotel
Job Locations US-ME-Bangor
- Provides accurate and efficient dealing at assigned table game - Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games - Provides prompt, courteous and accurate dealing at assigned table(s) - Adheres to all company and departmental policies and procedures and state regulations as it relates to this position - Performs accurate chip and cash transactions - Receives wagers from customers and pays the appropriate game outcomes - Maintains game security and protects company assets at all times - Assists customers in understanding the rules and ensures adherence to established policies and procedures - Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
Job ID
2021-78534
Position Type
Regular Part-Time
Category
Hidden (15272)
Casino Property
Hollywood Casino Bangor
Job Locations US-MI-Detroit
- Apply skill in dealing individual games, providing prompt, accurate and courteous service in accordance with policies and procedures- Handle customer transactions for "buy- ins,” "pay- offs" and markers- Verify fills and credits to the game- Notify Games Supervisor of any irregularities in the play and/or transactions during the shift- Adhere to appropriate gaming regulations, policies and procedures- Take losing bets and pay winning bets according to established rules and procedures- Other job-related duties as assigned  
Job ID
2021-78627
Category
Casino Operations
Casino Property
Greektown Casino Hotel
Job Locations US-KS-Kansas City
- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists F&B outlets to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assist Food & Beverage leadership with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-79466
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-MO-Riverside
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists in maintenance of cost control methods and procedures by monitoring pars and inventory.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Follows established quality assurance procedures to ensure acceptable health department and customer service standards.- Responds to guest needs and reports problems to Manager.- Assists Manager with administrative duties, as assigned.- Assists in conducting pre-shift meetings to relay pertinent information on assigned shift.- Assists in cleaning and reset of F&B Outlet as necessary during assigned shift.- Monitors appearance of food/beverage served and communicates deviations in accordance with established standard. - Assists in cross training of team members while encouraging, reinforcing and supporting peers and team.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-78674
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Argosy Casino Hotel & Spa Riverside
Job Locations US-MO-Riverside
- Provide stellar customer service to internal and external customers including participation in and promotion of customer service programs to continuously improve customer service.- Prepare, display, sell and serve food products to customers.- Follow appropriate food handling procedures to ensure safe, quality products.- Complete sales to customers including taking money, counting back the appropriate amount of change, correctly processing and validating comps, and appropriate operation of cash register or point of sale system.- Complete deposits at the end of each shift.- Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing counters, display cases, refrigeration units, and beverage machines.- Ensure supplies are stocked as needed.- Attend all departmental and company training programs or meetings as directed.- Compile information, complete and submit reports as needed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter. - Meet department uniform, appearance and grooming requirements.- Any reasonably requested job duty needed to promote productivity in the efficient administration of business, or any reasonable request made by your supervisor or management personnel.
Job ID
2021-79462
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Argosy Casino Hotel & Spa Riverside
Job Locations US-PA-Grantville
- Greet guests warmly and promptly with eye contact and enthusiasm per our "Red Carpet Customer Service" guidelines while providing quick and efficient service.- Handle guests' money transactions quickly and efficiently in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.- Responsible for receiving orders and payments for food, beverage, and retail items in a prompt and courteous manner.  - Responsible for adhering to established cash control policies and procedures within Food & Beverage department at Hollywood Casino.- Knowledge of and strict adherence to PLCB and RG standards.- Accurate and efficient use of POS system.- Keep work area neat; clean and restock assigned station at end of shift to have ready for start of next shift in accordance with Department of Health standards.  Responsible for emptying trash receptacles in accordance with venue guidelines.- Responsible for clearing and sanitizing all tables after the occupying guests vacate them. Responsible for removing dishes from tables and returning to dishwasher.- Maintain communication with servers and inform them when a table in their section has been seated.- Responsible for answering telephones and taking reservations if necessary.  Verify reservation, if required, before seating guests.- Responsible for seating guests according to established rotation procedure, distributing menus, and explaining daily features.- Knowledge of all daily specials and featured menu items and their preparation.  Maintain communication with kitchen regarding "86 board" and availability of featured items.- Handle any guest complaints and resolve them quickly and courteously.  Answer guest questions and direct concerns to appropriate member of management.- Complete knowledge of all menu items and how each item is prepared.- Participate as a team member with all servers, buspersons, cooks, supervisors, and any other casino personnel to ensure efficient operations.
Job ID
2020-75097
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-IL-Alton
- Takes orders and serves drinks to customers.  includes icing glasses, finishing setups, and garnishing as necessary.  Ensures hot beverages are hot when served and frozen beverages are frozen. - Collects proper money for these beverages. - Cleans and maintains station: removes trash, removes empty cups or bottles, pushes in chairs, etc.  Must constantly pre-bus station.  Follows Health and Safety Rules. - Must become trained and certified in TiPS. - Knows hours of all Food and Beverage outlets and memorizes their food items to have ability to inform guests when asked. - Knows all drink prices. - Does public relations for the company: sells the casino and landing (i.e., knows their respective products and up sells), and answers guest questions. - Performs side work; makes coffee, stocks and cleans waitress station, cleans work area, etc. - Verifies guest is of legal drinking age when unsure. - Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.
Job ID
2021-79492
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Argosy Casino Alton
Job Locations US-IL-Alton
- Takes orders and serves drinks to customers.  includes icing glasses, finishing setups, and garnishing as necessary.  Ensures hot beverages are hot when served and frozen beverages are frozen. - Collects proper money for these beverages. - Cleans and maintains station: removes trash, removes empty cups or bottles, pushes in chairs, etc.  Must constantly pre-bus station.  Follows Health and Safety Rules. - Must become trained and certified in TiPS. - Knows hours of all Food and Beverage outlets and memorizes their food items to have ability to inform guests when asked. - Knows all drink prices. - Does public relations for the company: sells the casino and landing (i.e., knows their respective products and up sells), and answers guest questions. - Performs side work; makes coffee, stocks and cleans waitress station, cleans work area, etc. - Verifies guest is of legal drinking age when unsure. - Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.
Job ID
2021-79697
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Argosy Casino Alton
Job Locations US-IN-Lawrenceburg
- Prepares and serves food to customers.- Sells non-food merchandise and maintains display. - Responsible for the stocking of all products, as needed, during shift and at end of shift. - Operates cash register: takes money or other tenders from customers and counts back appropriate change. Counts money in register before and after each shift and properly records closing transactions. - Cleans and sanitizes working/ kitchen areas in outlets, both behind the line and in dining area. - Assures that tables are bussed and maintains dining area by returning tables and chairs to proper locations, as needed. - Assures that empty containers and rolling trash/cardboard dumpsters are taken to receiving dock, as needed.  Monitors disposal of garbage and cardboard to respective dumpster at dock.- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Job ID
2021-79641
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-IL-Alton
- Operates cash register: takes money from customers and counts back the appropriate change. - Counts money in register before and after each shift. - Prepares food such as hot dogs and brats. - Cleans and sanitizes working/kitchen areas in outlets: mops floors, cleans equipment, etc. - Serves food to customers. - Stocks all supplies (i.e., food, paper products, etc.) for next shift.- Cleans tables in dining areas. - Preps required food needed for deli operations. - Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.
Job ID
2021-79491
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Argosy Casino Alton

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