Penn National Gaming, Inc.

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Search Results Page 25 of 34

Job Locations US-PA-Grantville
- Security Officer/Fire Command Specialists are employed to protect property, life, enforce safety regulations, and monitor life safety equipment and reporting systems. - Make daily and weekly inspections of safety conditions in the complex and make the necessary notifications of departments to take corrective action in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Monitor life safety equipment in the Fire Command Center.- Conduct inspections, in accordance with procedures, to ensure equipment, i.e., smoke detectors and fire extinguishers, are in proper working order.- Responsible for monitoring the main employee/service entrance to the complex and for ensuring that only individuals with the appropriate authorization or credentials enter the back of the house area.- May be responsible for issuing temporary access credentials to vendors and other visitors.- Watch for and conduct timely reporting of irregularities such as fire hazards, leaking water pipes, and blocked egress corridors.- Keep accurate daily logs of alarms received in the Fire Command Center.- Keep daily logs of notifications for abatement of fire and safety hazards.- Maintain key management logs for the complex.- Must have a thorough understanding and knowledge of basic fire fighting techniques (use of a fire extinguisher).- With care and professionalism, must be able to interact with guests and employees in a calm manner during a fire emergency.- Perform and complete all duties necessary to comply with PGCB mandated requirements, which include but are not limited to, gaming-related drops, card and dice reconciliation, inspection, cancellation, and destruction, re-issuance of poker cards, and transporting locked chip carriers and documents to and from the Chip Bank.- Assist as a Security Officer when necessary.
Job ID
2020-74408
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-IL-Aurora
- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines. - Safeguards assets, guests, and team members. - Escorts gaming chips, tokens, cash, and other assets to the appropriate personnel. - Monitors guests for signs of intoxication, intervening as needed according to established practices. - Supervises the end of gaming day drop. - Oversees the counting of tokes. - Prepares Security reports in a timely manner and ensures accurateness and completeness. - Demonstrates and follows emergency procedures. - Assists the Maintenance department in an emergency condition. - Ensures no patron under the age of 21 boards casino. - Maintains First Aid/AED certification. - Responds to medical emergencies and completes illness/injury reports. - Attends departmental and company meetings as required.
Job ID
2021-82913
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino Aurora
Job Locations US-WV-Charles Town
- $1,500 sign-on bonus (internal applicants not eligible)- Starting Hourly Rate: $13.00- Must be at least 21 years of age.- Shall ensure the safety of customers, employees and others while on the premises of HCCTR.- Assists customers and employees and reports critical situations (medical emergencies, irate customers, etc).- Continual observation and patrolling, as directed, of the casino premises, buildings and grounds, corridors, barn areas, office areas and parking facilities of HCCTR.- Ensures the integrity of all slot and table games of HCCTR.- Transports gaming chips to and from gaming tables in accordance with internal control procedures.- Performs the drop for table games including poker, in accordance to internal control procedures.- Reports to the Security management, any violations, acts or situations which are detrimental to the best interest of HCCTR. - Examines doors, windows, and gates to determine that they are secure.- Warns violators of rule infractions, such as loitering, smoking, or carrying forbidden articles.- Assists in any internal or external investigations conducted by HCCTR or authorized local authorities- Inspects equipment and machinery to ascertain if tampering has occurred.- Watches for and reports irregularities such as fire hazards, leaking water pipes, and security doors left unlocked.- Observes departing personnel to guard against theft of company property.- Sounds alarm or notifies supervision verbally, by radio, or by telephone in case of fire, theft, or presence of unauthorized persons.- Permits authorized persons to enter property.- Records data such as property damage, unusual occurrences, and malfunctioning of machinery or equipment, for use of supervisory staff.- May be called on to regulate vehicle and pedestrian traffic to maintain orderly flow.- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures behavior and appearance are in compliance with established standards.- Maintains complete confidentiality at all times with respect to the internal functions of the Security department as well as any other information deemed to be confidential.- Maintains a professional work environment with management and staff.- Participates in meetings and training as required.- Performs all job duties in a safe and responsible manner and reports safety hazards immediately.- Prepares reports as requested or required.- Performs other duties as may be assigned by department and/or company management.
Job ID
2021-83358
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-KS-Kansas City
ESSENTiAL DUTiES AND RESPONSiBiLiTiES The following and other duties may be assigned as necessary:  - Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Serves as the Security Manager on duty in the absence of the Security Shift Manager- Enforce internal control policies and procedures including but not limited too; underage gambling and drinking laws- Maintain safety and inspections reports for the property- Conduct regular security post inspections- Prepare security incident reports and maintain security logs.- Respond to guests and employees concerns and complaints and solve their problems with professionalism and compassion.- Ensure Security Officers adhere to uniform dress and grooming standards consistent with department and company standards.- Interact and cooperate with regulatory, fire/rescue and law enforcement agencies.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company mattersSUPERVISORY RESPONSIBiLITIES- This job may or may not have supervisory responsibilities.- Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.- Manages work procedures and expedites workflow.- Provides recommendation for employee performance (disciplining, coaching, and counseling).
Job ID
2021-79255
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-LA-Lake Charles
The Security Supervisor is responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force, The Security Supervisor is responsible for supervising the daily activities of the Security Department on assigned shift.
Job ID
2021-82550
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-PA-York
**This position is pending regulatory approval** - Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and coaching employees; addressing concerns; and resolving problems. This position will be required to perform the duties of a Security Shift Manager. This will include informing the Director of Security, PGCB and any other department or agency of any emergency situations, or system malfunctions as required by internal controls.- Ensure security officers adhere to uniform dress and grooming standards consistent with security department and company standards.- Enforce internal control policies and procedures.- Enforce underage gambling and drinking laws.- Maintain safety and inspections reports for the complex.- Conduct regular security post inspections.- Prepare security incident reports and maintain security logs.- Respond to guests and employees concerns and complaints and resolve their problems with professionalism and compassion.
Job ID
2021-82751
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino York
Job Locations US-WV-Charles Town
- $1,500 sign-on bonus (internal applicants not eligible)- Starting Hourly Rate: $14.50- Maintain control of all persons entering and exiting the facility by way of the Employee entrance.- Maintains a Communications Log of all radio traffic.- Acts as a dispatcher for the Security Department.- Answers and handles all incoming phone calls.- Monitors Security cameras covering the Service area.- Records all employee breaks.- Monitor and makes proper response to alarms in the service area.- Dispatches emergency response (Fire, EMS etc.) as requested.- Monitor status of Generator alarms and reports problems as necessary.- Acts as a liaison between the Security Department and all other departments in the Company.- Dispatched all money escorts from the Podium.- Maintain a log of all Money Escorts, Patron Escorts, Emergency Cash Box Exchanges, and B-Door repairs.- Dispatched Officers in response to calls.- Ensures all Posts are maintained.- Maintain security and issues keys and radios.- Maintains security and issues Vendor and visitor access badges.- Communicates via voice, radio, logs, telephone with Guests and employees.- Prepares reports as requested or required.
Job ID
2021-83359
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-MS-Robinsonville
- Provides Security coverage necessary to ensure that adequate protection is provided for the safety and assets of all internal and external guests on property, as well as for the Company. - Provides security for bank escorts and other movement of money on the casino floor; Performs chip fills to table games; provides escorts to guests as requested. - Assists the Security Supervisor in maintaining order on the casino floor by providing backup when needed in confrontations; ensures that minors are not on the casino floor by conducting identification checks; covers posts and assignments when needed. - Provides information to guests concerning locations and special events.
Job ID
2021-80656
Position Type
Regular Full-Time
Casino Property
1st Jackpot Casino Tunica
Job Locations US-IL-Alton
- Must promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with. - Effectively responds to supervisor’s requests in all areas of customer interaction and customer concerns. - Provides security to assigned area or parking lot; maintains high visibility, handles problem situations, and watches for safety hazards. - Provides security escorts for all monetary transfers, fills, and credits. - Provides security escort as requested for jackpot winners. - Oversees customer boarding and disembarking: provides crowd control, directs traffic, checks iD’s, and checks for oversized bags, cameras, bottles, and other items not allowed on property. - Responsible for actively patrolling sections/floor looking for interaction opportunities, answering calls while still maintaining the ability to build relationships. - Provides assistance to customers: gives directions, calls cabs, assists with car trouble, etc.  Provides special assistance to disabled patrons, as necessary. - Assists with Table and Slot drops. Observes Count members during the validator drop and transports/escorts to Count Room. -  Provides assistance for Table drop by providing drop boxes, observing the count, and securing drop boxes in the Count Room.  Monitors all entrances and exits from Count Room, and Vault.  Maintains logs of these activities. - Serves as dispatcher.  Dispatches other Officers to various assignments and maintains activity log sheets.  Watches and records monitors and alarms. - Writes detailed reports as required for incidents involving law violations and/or violations for company policy and/or procedure. - Testifies in court on behalf of the company as necessary. - Administers first aid and life support when necessary (CPR/AED). - Occasionally, strenuous physical activity is required. - is familiar with emergency procedures for all Argosy Casino patrons and employees, including abandon ship,fire, man overboard, and bomb search. - Complies with company policies, all state and federal regulations, and internal controls as relates to this position. - Employees may be required to perform duties outside of their normal job descriptions where, in the company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.
Job ID
2021-79699
Position Type
Regular Part-Time
Category
Security, Surveillance & EMT
Casino Property
Argosy Casino Alton
Job Locations US-NV-Jackpot
- Adheres to all departmental and company policies and procedures regarding guest service standards. - Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns. - Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel). - Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members. - Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary. - Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center. - Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer. - Assists leadership and prepares detailed reports on Security-related incidents that occur on company property. - Attends all departmental, company, and safety/first aid training programs as scheduled. - Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures. - Checks identification of all persons that appear to be under 21 years of age. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-82902
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Cactus Petes
Job Locations US-OH-Youngstown
- Seeking out opportunities to provide exceptional Red Carpet Service to our guests at all times - Supporting property promotions and events - Maintaining highly visible patrols to insure a safe gaming environment - Assuring quality support to other departments so they may serve our guests more effectively - Handling all escorts of money/chip transactions in accordance with State Gaming Regulations and established internal Controls - Monitoring casino floor for minors - Responding to disturbances, emergencies and alarms in the casino and throughout the property - Maintaining public order and enforce safety rules - Performing Bill Validator drops - Adhering to all Gaming Regulations and internal Controls - Escorting team members, visitors, vendors into sensitive areas with prior approval.
Job ID
2021-82190
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Gaming at Mahoning Valley Race Course
Job Locations US-LA-Baton Rouge
- Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary, - Assist sick or injured patrons and employees. - Assist Games and Slots department in removing drop boxes. - Report unsafe or hazardous conditions. - Assist patrons and employees on directions and proper procedures. - Check identification to ensure guests are over the age of 21. - Perform fills, credits, exchanges and marker transfers procedures for departments as needed. - Drive company vehicles to transport individuals to specified locations or to patrol company property. - Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. - Write accident/incident reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Obtains witness statements when necessary. - Answer alarms and investigate disturbances. - Circulate among visitors, patrons, or employees to preserve order and protect property. - Monitor surveillance equipment and alarms. - Security Officers will respond to all emergencies on property and be able to if the need arises to evacuate patrons and employees. - Security Officers will participate in drills consisting of all emergencies each quarter. - Must be able to physically stand for an 8 hour shift. - Resolve guest complaints and ensures that all areas of guest service are adhered to. - Respond to and handle all occupational injury reports and all incident reports report including vehicle incident reports on property assuring that L’Auberge Casino and Hotel maintains its procedures and liability issues. - Security Officers will respond to all emergencies on property. Officers will be trained and become proficient in how to respond to all emergencies including evacuation if the need arises. Officers will attend quarterly drills covering all of the above noted emergencies.
Job ID
2021-81023
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment. - Responsible for being a gracious host to all guests and co-workers. - Responsible for promoting a positive influence in the community and participating in company-sponsored events. - Provide security on assigned casino or landing area:  maintain high visibility, handle problem situations, watch for safety hazards, and provide assistance to medical officer. - Patrol of parking lots. - Provide security escorts for all monetary transfers, fills, and credit. - Oversee customer boarding and disembarking:  provide crowd control, direct traffic, check i.D., check for cameras, bottles, and other items not allowed on casino floor. - Provide assistance to customers:  give directions, call cabs, assist with car trouble, etc. - Provide special assistance to disabled patrons as necessary. - Assist with table and slot drops. - Observe hard count crew doing the slot drop and transport tokens to hard count room. - Provide assistance for table drop by providing drop boxes, observing the count, and securing drop boxes in soft count room. - Monitor all entry and exit from hard count, soft count, and vault, and maintain logs of these activities. - Serve as dispatcher. - Dispatch other officers to various assignments and maintain activity log sheets. - Watch and record monitors. - Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure. - Testify in court on behalf of state gaming boards. - Occasionally, strenuous physical activity is required. - Meet departmental uniform, appearance, and grooming requirements. - Meet attendance guidelines of the job and adhere to regulatory, departmental, and company policies. - Keep work areas clean and free of safety hazards, debris, and litter. - Perform all job duties in a safe and responsible manner. - Any reasonable request made by your supervisor or any management personnel.
Job ID
2021-80407
Position Type
Regular Part-Time
Category
Security, Surveillance & EMT
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment. - Responsible for being a gracious host to all guests and co-workers. - Responsible for promoting a positive influence in the community and participating in company-sponsored events. - Provide security on assigned casino or landing area:  maintain high visibility, handle problem situations, watch for safety hazards, and provide assistance to medical officer. - Patrol of parking lots. - Provide security escorts for all monetary transfers, fills, and credit. - Oversee customer boarding and disembarking:  provide crowd control, direct traffic, check i.D., check for cameras, bottles, and other items not allowed on casino floor. - Provide assistance to customers:  give directions, call cabs, assist with car trouble, etc. - Provide special assistance to disabled patrons as necessary. - Assist with table and slot drops. - Observe hard count crew doing the slot drop and transport tokens to hard count room. - Provide assistance for table drop by providing drop boxes, observing the count, and securing drop boxes in soft count room. - Monitor all entry and exit from hard count, soft count, and vault, and maintain logs of these activities. - Serve as dispatcher. - Dispatch other officers to various assignments and maintain activity log sheets. - Watch and record monitors. - Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure. - Testify in court on behalf of state gaming boards. - Occasionally, strenuous physical activity is required. - Meet departmental uniform, appearance, and grooming requirements. - Meet attendance guidelines of the job and adhere to regulatory, departmental, and company policies. - Keep work areas clean and free of safety hazards, debris, and litter. - Perform all job duties in a safe and responsible manner. - Any reasonable request made by your supervisor or any management personnel.
Job ID
2021-80406
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Plainridge Park Casino
Job Locations US-TX-Selma
- Adheres to all departmental and company policies and procedures regarding guest service standards. - Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns. - Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel). - Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members. - Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary. - Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center. - Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer. - Assists leadership and prepares detailed reports on Security-related incidents that occur on company property. - Attends all departmental, company, and safety/first aid training programs as scheduled. - Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures. - May assist in the handling of horses. - Checks identification of all persons that appear to be under 21 years of age. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-81888
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Retama Park
Job Locations US-PA-Grantville
- Officers are employed to protect property and life and enforce safety regulations by performing the following duties in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Perform and complete all duties necessary to comply with PGCB mandated requirements, which include but are not limited to, gaming-related drops, card and dice reconciliation, inspection, cancellation, and destruction, re-issuance of poker cards, and transport of locked chip carriers and documents to and from the Chip Bank. - through alertness, diligence, specified procedures, and proactive attention to potential danger and security risks, the Security Officer shall protect our guests, our property, and our staff from harm or loss. - Patrol, periodically, buildings and grounds of the facility, as directed; or stand watch, as directed, at an assigned Security post, in order to oversee the comfort, safety, and security of our guests. - Examine various points of entry to determine that they are secure. - Conduct inspections, in accordance with procedures, to ensure equipment and facilities are in a safe condition. - Watch for and conduct timely reporting of irregularities such as fire hazards, leaking water pipes, and security doors left unlocked to the appropriate authority. - Guard against theft of company property. - Greet all guests and staff in a positive, friendly, and professional manner. - Regulate vehicle and pedestrian traffic at plant entrance to maintain orderly flow, as directed. - With care and professionalism, ensure compliance of Hollywood Casino's responsibility to prevent over-consumption of alcohol.
Job ID
2021-83753
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Officers are employed to protect property and life and enforce safety regulations by performing the following duties in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Perform and complete all duties necessary to comply with PGCB mandated requirements, which include but are not limited to, gaming-related drops, card and dice reconciliation, inspection, cancellation, and destruction, re-issuance of poker cards, and transport of locked chip carriers and documents to and from the Chip Bank. - through alertness, diligence, specified procedures, and proactive attention to potential danger and security risks, the Security Officer shall protect our guests, our property, and our staff from harm or loss. - Patrol, periodically, buildings and grounds of the facility, as directed; or stand watch, as directed, at an assigned Security post, in order to oversee the comfort, safety, and security of our guests. - Examine various points of entry to determine that they are secure. - Conduct inspections, in accordance with procedures, to ensure equipment and facilities are in a safe condition. - Watch for and conduct timely reporting of irregularities such as fire hazards, leaking water pipes, and security doors left unlocked to the appropriate authority. - Guard against theft of company property. - Greet all guests and staff in a positive, friendly, and professional manner. - Regulate vehicle and pedestrian traffic at plant entrance to maintain orderly flow, as directed. - With care and professionalism, ensure compliance of Hollywood Casino's responsibility to prevent over-consumption of alcohol.
Job ID
2021-81279
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-MO-Riverside
- This position is responsible for providing superior service to our guests - Must seek out opportunities to be of service - Maintain highly visible patrols to insure a safe gaming experience - Assure quality support to other departments so that they may serve guests more effectively - Promote the property promotions and events - Maintain public order and enforcing safety rules - Protecting property and assets - investigate disturbances in the hotel, casino, or racing areas - Create fun and excitement with the customer
Job ID
2021-82210
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Argosy Casino Hotel & Spa Riverside
Job Locations US-IL-Joliet
- Performs duties to monitor the activities of the staff and guests to ensure compliance with organizational policies, regulatory guidelines, and safety rules. - Takes necessary steps to ensure the safety and security of operations.- Exercises good judgment to ensure the safety and security of the guests, staff, and assets within the limits of standard or accepted policies and procedures.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Staffs various posts as assigned.- Coordinates with Surveillance on monitoring critical areas.- Maintains visible presence and takes action to ensure the safety and security of guests, staff, and organizational assets.- Monitors and controls guest access to and from the vessels or non-public areas.- Helps to arrest and/or physically restrain a resistant individual.- Removes and detains in a Security area unruly and disruptive individuals or persons engaged in criminal activity.- Other duties as assigned.
Job ID
2021-83085
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Alton
- Must promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with. - Effectively responds to supervisor’s requests in all areas of customer interaction and customer concerns. - Provides security to assigned area or parking lot; maintains high visibility, handles problem situations, and watches for safety hazards. - Provides security escorts for all monetary transfers, fills, and credits. - Provides security escort as requested for jackpot winners. - Oversees customer boarding and disembarking: provides crowd control, directs traffic, checks iD’s, and checks for oversized bags, cameras, bottles, and other items not allowed on property. - Responsible for actively patrolling sections/floor looking for interaction opportunities, answering calls while still maintaining the ability to build relationships. - Provides assistance to customers: gives directions, calls cabs, assists with car trouble, etc.  Provides special assistance to disabled patrons, as necessary. - Assists with Table and Slot drops. Observes Count members during the validator drop and transports/escorts to Count Room. -  Provides assistance for Table drop by providing drop boxes, observing the count, and securing drop boxes in the Count Room.  Monitors all entrances and exits from Count Room, and Vault.  Maintains logs of these activities. - Serves as dispatcher.  Dispatches other Officers to various assignments and maintains activity log sheets.  Watches and records monitors and alarms. - Writes detailed reports as required for incidents involving law violations and/or violations for company policy and/or procedure. - Testifies in court on behalf of the company as necessary. - Administers first aid and life support when necessary (CPR/AED). - Occasionally, strenuous physical activity is required. - is familiar with emergency procedures for all Argosy Casino patrons and employees, including abandon ship,fire, man overboard, and bomb search. - Complies with company policies, all state and federal regulations, and internal controls as relates to this position. - Employees may be required to perform duties outside of their normal job descriptions where, in the company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.
Job ID
2021-79698
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Argosy Casino Alton

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