Penn National Gaming, Inc.

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Search Results Page 24 of 34

Job Locations US-PA-York
Establish a pleasant rapport with internal and external guests Knowledge of and strict adherence to PLCB and RG standards Thorough knowledge of alcoholic and non-alcoholic beverages and their proper preparation, and ongoing knowledge of new drink trends Responsible for mixing and serving beverages directly to bar patrons as well as in a service station capacity to beverage/food servers as venue requires Accurate and efficient use of POS system Tracks usage and inventory and orders stock to maintain established pars Maintain awareness of guest alcohol intake following RAMP guidelines Keep work area neat and clean in accordance with all PA Department of Health standards At end of shift restocks station for start of next shift Maintain well-groomed appearance in accordance with Food & Beverage Grooming Standards at all times Participate as a team member with all servers, barbacks and any other casino personnel to ensure efficient operations Declares tips through time and attendance system at the end of each shift
Job ID
2021-82736
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino York
Job Locations US-IL-Aurora | US-IL-Joliet
The following and other duties may be assigned as necessary:  - Responsible for supervising and managing staff in the Purchasing department.  Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving deadlines. - Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Manages the procurement and deliveries of materials, supplies, and equipment for one casino within the brand. - Responsible for monitoring and supporting the Property’s diversity spend initiatives. - Procurement and expediting of all material supplies, equipment and services across state and at properties. - Monitors results of department/function through inspection, evaluation and analysis. Makes changes if necessary to achieve end result. - Ensures all vendors comply with licensing requirements for appropriate regulatory bodies.  - Ensures that the procurement process is operating in an effective manner to ensure the optimum benefit as it relates to the bidding process, terms of contract and negotiations with vendors, while maintaining compliance with state regulations and internal controls. - Recommends substitutions for appropriate considerations/requests and analyzes quotes from vendors for unusual items. - Negotiates with vendors for good and services, negotiates the best possible price and service guarantee. - Develops new supply source where vendors are inadequate. - Audits blanket purchase orders and releases against blanket requisitions. - Purchases items and services on an advanced level. - Identifies and implements economic savings and synergies across properties as appropriate. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.     - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.  - Maintains strict confidentiality in all departmental and company matters. 
Job ID
2021-81157
Position Type
Regular Full-Time
Category
Procurement & Warehouse
Casino Property
Hollywood Casino Aurora
Job Locations US-OH-Youngstown
- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages customers through weekly telemarketing and in person contact on the gaming floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Proactively seeks out new business on gaming floor, introducing the benefits of and soliciting enrollment for the Rewards program. - Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Devotes significant time being visible and available on the gaming floor in order to meet and greet guests during individual visits as well during special events. - Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.- Utilizes telemarketing, correspondence, referrals, email and events to solicit and grow existing business.- Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Attends and aids in the coordination of special events.Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks.  Completes all Sales Force task requirements in a timely manner.  Reviews all monthly metrics with Manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for variety levels of players.- Monitors patron activity and profitability of all assigned players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Provides professional representation on behalf of the Company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-78267
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Gaming at Mahoning Valley Race Course
Job Locations US-IL-Alton
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Job ID
2021-81783
Position Type
Regular Part-Time
Casino Property
Argosy Casino Alton
Job Locations US-WV-Charles Town
- $1,500 sign-on bonus (internal applicants not eligible)- Starting Hourly Rate: $8.80 plus tips- Schedule: Fri-Sat-Sun 3:30PM-close.- Must adhere to concessions and beverage policies. - Takes orders from wait staff, servers or guests. - Mixes ingredients such as liquor, soda, water, sugar, and bitters to prepare cocktails and other drinks following specification for each beverage. - Serves wine and draft or bottled beer. - Collects money for drinks served and properly tenders payment in accordance with the cash handling internal controls as needed to maintain par levels. - Orders or requisitions liquors and supplies. - Arranges bottles and glasses to make attractive display.- Slices and pits fruit for garnishing drinks. - Completes opening side work and closing duties. - Sells Travel Keno/Lottery tickets and racing programs when needed. - Maintains valid WV racing license, Food Handlers permit and TIPS certifications
Job ID
2021-83757
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Provides personalized service and uses guest’s name during all interactions. Greets each guest entering restaurant.- Seats guests in restaurant as per specified rotation requirements.- Maintains proper seating and reservation documentation.- Monitors restaurant for table availability.- Keeps designated working area clean and organized; wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards.- Assists wait staff and bus persons in their duties (e.g., refills water glasses and coffee cups, helps pre-bus and bus tables, attends to guest needs) as necessary, or required.- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Completes all assigned closing duties at end of shift.- Competes any reasonably requested job duty or any reasonable request made by manager or management personnel.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Thanks customers, invites them back, wishes them luck, and makes it easy for them to get back in play.
Job ID
2021-81516
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Provides personalized service and uses guest’s name during all interactions. Greets each guest entering restaurant.- Seats guests in restaurant as per specified rotation requirements.- Maintains proper seating and reservation documentation.- Monitors restaurant for table availability.- Keeps designated working area clean and organized; wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards.- Assists wait staff and bus persons in their duties (e.g., refills water glasses and coffee cups, helps pre-bus and bus tables, attends to guest needs) as necessary, or required.- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Completes all assigned closing duties at end of shift.- Competes any reasonably requested job duty or any reasonable request made by manager or management personnel.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Thanks customers, invites them back, wishes them luck, and makes it easy for them to get back in play.
Job ID
2021-81514
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Plainridge Park Casino
Job Locations US-LA-Lake Charles
- Properly records all transactions in the Point-of-Sale system. - Accurately handles all cash, checks, Credit card, gift certificates, and comp transactions. - Follows standards of neatness and cleanliness for the shop in order to maintain customer appeal. - Unpacks, stocks, and prices all merchandise in the shop as needed. - Assists in stocking and recording stock for all vending machines. - Straightens, dusts, and organizes shop when there are no guests present. - Greets guests at the entrance to the shop to encourage them to come in and look around when there are no other duties to perform. - Responsible for knowing and adhering to all policies and procedures in the shop. - Adheres to all regulatory, departmental, and company policies and procedures. - Completes physical inventory each month. - Merchandises products and new arrivals. - Repacks merchandise as seasons change, accurately recording merchandise as it is packed. - Maintains knowledge of property events, activities, and amenities to ensure personalized guest service. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-83191
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-IL-Alton
 Provide the customer with a positive experience at the Alton Belle Casino to promote a return visit. Positively respond to all customer concerns and issues to promote a return visit. Effectively respond to supervisor's requests in all areas of customer interaction and customer concerns. Promote a positive environment for all customers and employees to promote a return visit of customer and achieve job satisfaction for all employees. Comply with company policies; all state and federal regulations; and internal controls as it relates to this position. Record log of W2-G's, 1042s, 1099 prizes and awards and deposit federal tax withheld. Assist Casino Accounting Supervisor. Review and file CTRs and SARCs in accordance with regulations. Perform daily audit of cage, vault, slots, redemption, hard count, soft count, tax submissions and currency transaction reports. Preparation of daily Pit Report. Monitor employee variances. Review and audit daily activity to verify data has been collected and to ensure compliance with System of Accounting and Internal Controls. Daily preparation of gaming and admission taxes. Other accounting duties as may be required from time to time. Employees may be required to perform duties outside of their normal job description where, in the Company's judgment, it is necessary in the interest of efficiency, productivity or improved guest service.
Job ID
2021-82263
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Argosy Casino Alton
Job Locations US-OH-Toledo
- Verifying, allocating, and posting details of daily transactions to spreadsheet or computer files from documents received from revenue/operational areas such as the cage, count room slot floor,  food & beverage, programs, valet parking, lottery and retail- Reconciling and balancing tapes and records to daily cash counts and summarizing details in customer files- Compiling reports to show statistics such as cash receipts, machine payouts, expenditures, and other items pertinent to the operation- Establishing and maintaining files of appropriate reports, records or other information relevant to the department- Preparing and distributing Audit exception notices for irregularities and errors discovered during the Audit on a timely basis- Completing and forwarding daily revenue reports for all Audited areas to supervisory staff for review and subsequent distribution on a timely basis- Answering routine questions from co-workers- interacting with others when necessary to achieve desired outcomes- Providing professional representation at internal and external meetings and events- Demonstrating abilities with PENN’s Leadership Competency Model that includes Visioning, Decisive Judgment, Leading Change, Business Acumen, Driving for Results, Guest Focus, integrity, Resilience, Leading Teams, Coaching and Developing Others, and Relationship Management- Ensuring interactions with internal and external guests follow the guidelines of the “Red Carpet Customer Service” Program- Adhering to all Corporate and local policies, procedures, and operating guidelines
Job ID
2021-81841
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino at Toledo
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Complete daily audits and associated checklists for the following audits including but not limited to:  F&B outlets, gift shop, valet, banquet rooms, complimentary transactions, soft count, cage, table games, Title 31, W-2G, and slots.- Maintain slot accounting system.- Track and report variances related to the areas in which the audit was performed.- Track numerically controlled forms as directed.- Complete Audit Finding Reports on all deviations from procedures and/or IC’s found in daily audits.- Maintain credit card terminal reports and statements- Report and maintain daily revenues from all outlets- Complete Complimentary Allocation- Process advance payments for Banquet events- Maintain Micros reports- Maintain all inventory accounts- Prepare and submit monthly journal entries- Assist in maintaining compliance with the Internal Control System- Perform other projects and duties, as assigned.- Meet department uniform, appearance and grooming requirements.- Meet attendance guidelines of the job and adhere to regulatory, department and company policies. - Keep work areas clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Perform any reasonable request made by your supervisor or any management personnel.
Job ID
2021-79082
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Plainridge Park Casino
Job Locations US-MO-Riverside
- Complete daily Audits and associated checklists for the following Audits including but not limited to:  F&B outlets, gift shop, valet, banquet rooms, hotel, spa, complimentary transactions, soft count, cage, table games, Title 31, W-2G, and slots. - Maintain slot accounting system. - Track and report variances related to the areas in which the Audit was performed. - Track numerically controlled forms as directed. - Complete Audit Finding Reports on all deviations from procedures and/or iC’s found in daily Audits. - Maintain Credit card terminal reports and statements - Report and maintain daily revenues from all outlets - Complete Complimentary Allocation - Process advance payments for Banquet events - Maintain Micros reports - Maintain all inventory accounts - Prepare and submit monthly journal entries
Job ID
2021-81619
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Argosy Casino Hotel & Spa Riverside
Job Locations US-MS-Vicksburg
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Responsible for the daily Audit of Cage, Slots, Table Games, gaming, and non-gaming revenue areas. - Prepares exception reports for instances of non-compliance with operational practices; engages team members and trains them appropriately to mitigate future occurrences. - investigates and reports to supervisor any discrepancies determined through Audit process. - Prepares journal entries to record daily revenue and/or cashier activity. - Maintains accurate records and files pertaining to daily Audits of areas of responsibility. - Prepares and accumulates information used to prepare the Daily Operating Report. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to supervisor. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2020-77627
Position Type
Regular Part-Time
Category
Accounting & Finance
Casino Property
Ameristar Casino Hotel Vicksburg
Job Locations US-NJ-Cherry Hill
RESPONSIBILITIES- Analyze player behavior, interpret facts from the evidence shown, draw conclusions based on this review, and communicate your findings.- Analyze and interpret suspicious behavior including but not limited to, similar betting habits, heightened similarity in registration information including email address and/or username, device usage, IP ranges, bonus usage, etc.- Identify trends in withdrawals and deposits where players may be attempting to circumvent state and/or federal reporting protocols.- Serve as first point of contact for player claims of multiple-accounting, identity theft, responsible gaming, and unauthorized account usage.- Carefully monitor and prepare potential SAR and Fraud Reports for Risk Supervisor review.- Complete applicable workflows to meet player satisfaction criteria.- Liaise with Player Experience Associates whenever heightened Know Your Customer (KYC) checks are needed for suspicious players.
Job ID
2021-81373
Position Type
Regular Full-Time
Category
Legal, Audit, Compliance & Risk
Casino Property
Penn Interactive Ventures - NJ
Job Locations US-MS-Tunica Resorts
To clean, sanitize, and help maintain the appearance of the guest rooms and Public Areas to Hollywood Standards. include the following. Other duties may be assigned. Make beds. Replenish supplies such as drinking glasses and writing supplies. Move furniture. Sweep and mop floors. Clean rugs, carpets, upholstered furniture, and drapes. Dust furniture. Wash walls, ceilings, and woodwork. Wash windows, door panels, and sills. Empty wastebaskets. Empty and clean ashtrays. Transport trash and waste to disposal area. Replenish batHRoom supplies. Replace light bulbs. Maintain equipment. Report guest complaints. Bag and tag lost and found items and turn in to office. Report maintenance problems.
Job ID
2021-79575
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Tunica
Job Locations US-MS-Bay St Louis
- Performs all duties required to ensure that rooms are kept clean (i.e. vacuuming, dusting, glass cleaning, sanitizing bathrooms, changing linens, etc.).- Notifies Housekeeping Dispatcher or Supervisor when any repairs are necessary.- Ensures that each room is properly stocked.- Ensures everything in guest room is in proper working order.- Ensures linens and terry are without defect.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.
Job ID
2021-80351
Position Type
Seasonal-Full time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Tunica Resorts
- Insures maxImum effIcIency In performance of Room Attendants to acquIre and maIntaIn Immaculate accommodatIons - AssIgns guest rooms to be cleaned - Inspects all vacant rooms for effIcIent top condItIons and meetIng housekeepIng specIfIcatIons - SupervIses all Room Attendants to assure protectIon of all hotel property for possIble damage - Report all maIntenance problems to assure protectIon of all hotel property for possIble damage - Checks Room Attendants� appearance, carts, equIpment and cleanIng supplIes.� Ensures store rooms are properly stocked wIth lInens and supplIes - Ensures Room Attendants� work meets the requIrements of hospItalIty operatIons - Ensures all departmental, property polIcIes, procedures, and performance standards are maIntaIned - ResponsIble for traInIng employees; plannIng, assIgnIng, and dIrectIng work; evaluatIng performance; rewardIng and dIscIplInIng employees; addressIng complaInts and resolvIng problems - ResponsIble for provIdIng exceptIonal Red Carpet Customer ServIce to all guests
Job ID
2020-76461
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Tunica
Job Locations US-PA-Philadelphia
- Facilitate scrum ceremonies, including daily scrums, backlog grooming, sprint planning, sprint review, and sprint retrospective, ensuring full team engagement- Encourage and support iterative and collaborative development, favoring people over process- Lead, track and report on Agile releases through the PI Agile delivery process, from sprint planning through sprint retrospectives- Create, maintain and disseminate Agile release plans, sprint commitments, sprint deliverables, and insights to stakeholders- Reinforce and build upon a collaborative team culture that empowers and elevates each team member- Build high performing Agile sprint teams, focusing on continuous improvement, continuous integration, continuous development and delivering value to the customer- Define, provide and interpret Agile metrics to effectively plan and track sprint commitments and delivery- Anticipate bottlenecks, provide escalation management, anticipate and facilitate trade off decisions, and help balance the business needs versus technical constraints- Identify, assess, track and mitigate issues, risks, and impediments at multiple levels
Job ID
2021-81935
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-York
Fit and tailor new uniforms for staff.  Provide alterations for uniformed employees when appropriate.  Properly identify garments which can be repaired and discard garments which are beyond repair after reassigning new uniform to employee.  Report to the Wardrobe Lead of any uniform repair work which may appear to be intentionally damaged. Inform Wardrobe Lead of style flaws which may be reason for repair work occurring with a particular uniform item. Support uniform handling activities in the wardrobe areas to include but not limited to restocking clean uniforms. Ensure machines are properly maintained and in working conditions Maintain a clean and orderly work area daily.
Job ID
2021-82741
Position Type
Regular Full-Time
Category
Human Resources
Casino Property
Hollywood Casino York
Job Locations US-IL-Alton
- Must promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with. - Provides video protection to maintain our attitude of honesty within the cash handling and back of house areas.  Maintains gaming regulations and achieves voluntary compliance to company rules and policies. - Observes all casino operations via surveillance cameras; watches all cash counting in Soft Count, and all cash transactions in Cages and on gaming layers in casino; video records any cheating infractions. - Reviews video on gaming in cases of player/dealer disputes. - Completes daily activity report; notes any pertinent facts (e.g., large cash outs, fills, credits) and/or incidents. - Monitors recording equipment. - Notifies appropriate person when infractions, cheating, etc., are observed (e.g., informs Pit Bosses of procedure infraction). - Observes and logs any infractions, cheating, etc. (Notifies Surveillance Supervisor). - Answers the telephone during peak activity periods. - Other duties include: removing trash, helping with upkeep of equipment, and cleaning work area. - Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service. - While working as a Technician, the Surveillance Operator has the following additional duties: Repairs and cleans video recording equipment as needed. - Repairs and maintains all cameras, PTZ and fixed. - Maintains CCTV equipment in the Surveillance Room. - Performs upgrades to CCTV system on an as-needed basis. - Assists in ordering equipment and supplies to perform above duties.
Job ID
2021-83181
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Argosy Casino Alton

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