Penn National Gaming, Inc.

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Search Results Page 24 of 49

Job Locations US-LA-Baton Rouge
- Provide especially timely & knowledgeable service; Always find solutions to guests’ problems. Use the guest’s name when appropriate.- Greet and seat guests at tables according to guest preference and table availability.- Provide guests with menus and inform guests of restaurant specials and feature items.- Coordinate with food servers, bus persons and other restaurant personnel in providing guest service.- Operate electronic cash register system to accurately and immediately account for payment transactions and transports monies to and from the main credit cage.- Keep cash register and host area stocked with necessary equipment, forms and supplies.- Ensure dining and serving areas are set up and maintained according to standard.
Job ID
2020-74918
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-LA-Lake Charles
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere.- Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Familiar with restaurant food menu, including description, price, add-ons, and beverages.- Gives cash refunds or credit memorandums as directed by Supervisor/Manager.- Coordinates and controls the flow of the restaurant.- Assigns stations to servers and bus persons.- Supervises the restaurant in the absence of the Restaurant Supervisor/Manager.- Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, help pre-bus and bus tables, attend to guest needs) as necessary, or required.- Resolves service issues according to established guidelines.- Ensures dining and serving areas are set up and maintained according to standard.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Answers telephone in a professional manner.- Maintains strict confidentiality in all company matters.
Job ID
2020-77642
Position Type
Seasonal
Category
Food & Beverage
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere.- Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Familiar with restaurant food menu, including description, price, add-ons, and beverages.- Gives cash refunds or credit memorandums as directed by Supervisor/Manager.- Coordinates and controls the flow of the restaurant.- Assigns stations to servers and bus persons.- Supervises the restaurant in the absence of the Restaurant Supervisor/Manager.- Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, help pre-bus and bus tables, attend to guest needs) as necessary, or required.- Resolves service issues according to established guidelines.- Ensures dining and serving areas are set up and maintained according to standard.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Answers telephone in a professional manner.- Maintains strict confidentiality in all company matters.
Job ID
2021-78193
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-NV-Jackpot
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere. - Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures. - Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. - Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. - Familiar with restaurant food menu, including description, price, add-ons, and beverages. - Gives cash refunds or Credit memorandums as directed by Supervisor/Manager. - Coordinates and controls the flow of the restaurant. - Assigns stations to servers and bus persons. - Supervises the restaurant in the absence of the Restaurant Supervisor/Manager. - Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, help pre-bus and bus tables, attend to guest needs) as necessary, or required. - Resolves service issues according to established guidelines. - Ensures dining and serving areas are set up and maintained according to standard. - Knows and promotes current casino events and programs and can give guests directions to all casino areas. - Answers telephone in a professional manner. - Maintains strict confidentiality in all company matters.
Job ID
2021-78136
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Cactus Petes
Job Locations US-MS-Vicksburg
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere. - Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures. - Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. - Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. - Familiar with restaurant food menu, including description, price, add-ons, and beverages. - Gives cash refunds or Credit memorandums as directed by Supervisor/Manager. - Coordinates and controls the flow of the restaurant. - Assigns stations to servers and bus persons. - Supervises the restaurant in the absence of the Restaurant Supervisor/Manager. - Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, help pre-bus and bus tables, attend to guest needs) as necessary, or required. - Resolves service issues according to established guidelines. - Ensures dining and serving areas are set up and maintained according to standard. - Knows and promotes current casino events and programs and can give guests directions to all casino areas. - Answers telephone in a professional manner. - Maintains strict confidentiality in all company matters.
Job ID
2021-78262
Position Type
Regular Part-Time
Casino Property
Ameristar Casino Hotel Vicksburg
Job Locations US-LA-Lake Charles
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere.- Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Familiar with restaurant food menu, including description, price, add-ons, and beverages.- Gives cash refunds or credit memorandums as directed by Supervisor/Manager.- Coordinates and controls the flow of the restaurant.- Assigns stations to servers and bus persons.- Supervises the restaurant in the absence of the Restaurant Supervisor/Manager.- Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, help pre-bus and bus tables, attend to guest needs) as necessary, or required.- Resolves service issues according to established guidelines.- Ensures dining and serving areas are set up and maintained according to standard.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Answers telephone in a professional manner.- Maintains strict confidentiality in all company matters.
Job ID
2021-77759
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-KS-Kansas City
Hollywood Casino at Kansas Speedway is currently looking for a Host/Hostess for our Sports Bar.   ESSENTiAL DUTiES AND RESPONSiBiLiTiES - Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members. - Perform all job duties in a safe and responsible manner. - Greet and welcome guests, assign seating, and escort guests to their table. - Follow company procedures for seating guests including understanding and following station charts and maintaining customer flow and introduction of server. - Participate as a team member with all servers, bussers, supervisors and kitchen staff in maintaining a smooth and efficient operation. - Respond to telephone inquiries including making reservations and taking messages as needed. - Meet department uniform, appearance and grooming requirements. - Must adhere to regulatory, department and company policies. - Perform other job related and compatible duties as assigned.  
Job ID
2020-77659
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-MS-Robinsonville
- Greets guests wIth a posItIve and frIendly attItude.� Assure guests are seated In a tImely manner assurIng that guests have a favorable dInIng experIence. - CoordInates actIvItIes of dInIng room personnel to provIde fast and courteous servIce to guests. - Greets guests, escorts them to tables, and provIdes menus In tImely manner. - AssIgns work tasks and coordInates actIvItIes of dInIng room personnel to ensure prompt and courteous servIce to guests. - Inspects dInIng room servIng statIons for neatness and cleanlIness, and requIsItIons table lInens and other dInIng room supplIes for tables and servIng statIons. - Prepares beverages and expedItes food orders as needed. - Collects payment from customers as needed. - Computes or recomputed bIll, ItemIzed lIsts, and tIckets showIng amount due as needed. - Works closely wIth StewardIng to ensure that the outlet Is stocked wIth clean chIna and sIlver - Takes beverage orders, serves beverages and bartends when necessary - Ensures that all tables remaIn clean and free of dIrty dIshes and debrIs - ResponsIble for daIly break down of the outlet at closIng. - Use of all bar equIpment, cash regIsters and MIcro System. - Ensure the safety and securIty of guests and team members. - Become knowledgeable of Resorts CasIno polIcIes and procedures wIth regards to alcoholIc beverages - Other dutIes as assIgned.�
Job ID
2020-76854
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
1st Jackpot Casino Tunica
Job Locations US-OH-Toledo
- Providing fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant - Seating guests in restaurant as per specified rotation requirements - Maintaining proper seating and reservation documentation - Monitoring restaurant for table availability - Keeping designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards - Assisting wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required - Completing all assigned closing duties at end of shift - Knowing and promoting current casino events and programs and can give guests directions to all casino areas - Thanking customers, inviting them back, wishing them luck and making it easy for them to get back in play
Job ID
2021-78862
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Toledo
Job Locations US-NM-Hobbs
SUMMARY: Direct all operations for Hotel departments by performing the following duties.   ESSENTiAL DUTiES & RESPONSiBiLiTiES: - Ability to deliver exceptional guest service at all times. - Communicate with all departments regarding in house ViPs and any special needs. - Maintain an up to date working knowledge of all Zia Park amenities as well as any special events. - Promote and sell special hotel programs, special rate packages, and upgrades when appropriate. - issuing and processing Marquee Rewards players’ cards - Maintain house bank and handle all checks and cash according to Zia Park policies and procedures - Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. - Be knowledgeable of all emergency procedures and company policies - This person must have good communication skills as well as the ability to lift, pull and push a moderate weight. - Responsible for taking reservations and accurately inputting into the computer system. - Answer inquiries of room rates, outlets and room locations. - interact with Hotel Sales Manager on bookings. - Keep up to date with knowledge of phone system. - Handle all guests’ special requests in a professional manner. - Complete all necessary projects by the assigned times. Complete documents as directed and to specifications. - Answers inquiries pertaining to hotel services; registration of guests; shopping, dinning, entertainment, and travel directions - Greets, registers, and assign rooms to guest. - Stock items in the retail shop - Tender items for sale in the retail shop - Maintain a neat and clean work station - Other duties as assigned by management SUPERViSORY RESPONSiBiLiTiES - This position has no supervisory responsibilities
Job ID
2021-79279
Position Type
Intern (Full Time)
Category
Hotel Operations & Retail
Casino Property
Zia Park Casino Hotel Racetrack
Job Locations US-MO-St. Louis
- Provides friendly and efficient service to guests during check in/check out procedures.- Makes and confirms reservations and assists guests with problems or questions.- Obtains information necessary to guarantee rooms (e.g., identification, credit card verification, etc.).- Performs Front Desk, Call Center, and other hotel-related duties when necessary.- Keeps Hotel Services Supervisor informed of any problems.- If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner.- Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.- Maximizes resort revenues by selling reservations based on predetermined rate strategies.- Accurately enters all reservations into the computer system according to departmental policy and procedure.- Provides information to guests regarding local services and events.- Assists the Player Development team with all reservations and requests.- Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort.- Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures.- Remains current on all casino activities and assists guests with all inquiries.- Answers phone and assists with clerical tasks.- Ensures that rooms are clean prior to issuing keys.- Receives cash, checks, credit cards, and comps in payment, obtaining proper approval and authorization.- Maintains an operating bank, renders bills, and issues change.- Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the Hotel/Casino.- Responsible for the control of safe deposit transactions.- Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements.- Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous, and efficient manner.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2021-77714
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
River City Casino & Hotel
Job Locations US-LA-Bossier City
- Checks in and checks out guests while providing the highest level of customer service possible. Maintains a courteous and professional manner at all times. - Maintains an operating bank. This includes receiving cash, Credit cards, and comps in payment. Must obtain proper authorization. - Responsible for posting charges, settling folios, groups, and due outs. Maintains proper communication with Supervisor and housekeeping. - Handles guest problems or complaints in a courteous and professional manner. - Must have strong communication and organizational skills. Ability to take direction. - Maintains knowledge of hotel, casino, outlet, and community events. - Answers, records, and processes all guest calls, messages, requests, questions, and concerns. - Assumes ownership of positively influencing the guest experience. - Contacts appropriate individuals or departments as necessary to resolve customer’s requests. - Reviews memos and documents pertinent information. - Recruits assistance of hotel manager in unique situations. - Welcomes and acknowledges ALL guests according to standards set forth by Margaritaville Resort and Casino (This includes non-hotel guests). - Follows all company policies and procedures. - Must maintain a professional and clean appearance. - Speaks with others in professional language and can prepare and review written documents completely. - Maintains and develops a positive working relationship with fellow team members, management, and executive staff. - Assists additional hotel departments as needed.
Job ID
2021-79364
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Margaritaville Resort Casino
Job Locations US-MS-Vicksburg
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Answers inquiries pertaining to hotel policies and services; resolves guest complaints while supporting all customer service programs on assigned shift.- Assists with management of daily arrivals and departures in reservation system on assigned shift.- Provides direction for Hotel supervisory staff on assigned shift.- Assists with posting charges and settling of folios for individuals and groups, if applicable, on assigned shift.- Addresses and manages complaints, grievances, or concerns from team members on assigned shift.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-75302
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Ameristar Casino Hotel Vicksburg
Job Locations US-LA-Bossier City
- Runs nightly reports to reset the system for next day operations. - Checks in and checks out guests while providing the highest level of customer service possible. Maintains a courteous and professional manner at all times. - Maintains an operating bank. This includes receiving cash, Credit cards, and comps in payment. Must obtain proper authorization. - Responsible for posting charges, settling folios, groups, and due outs. Maintains proper communication with Supervisor and Housekeeping. - Handles guest problems or complaints in a courteous and professional manner. - Must have strong communication and organizational skills. Ability to take direction. - Maintains knowledge of hotel, casino, outlet, and community events. - Answers, records, and processes all guest calls, messages, requests, questions, and concerns. - Assumes ownership of positively influencing the guest experience. - Contacts appropriate individuals or departments as necessary to resolve customer’s requests. - Reviews shift logs and memos and documents pertinent information. - Recruits assistance of hotel manager in unique situations. - Welcomes and acknowledges ALL guests according to standards set forth by Margaritaville Resort and Casino (This includes non-hotel guests). - Follows all company policies and procedures. - Must maintain a professional and clean appearance. - Speaks with others in professional language and can prepare and review written documents completely. - Maintains and develops a positive working relationship with fellow team members, management, and executive staff. - Assists additional hotel departments as needed.
Job ID
2021-79365
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Margaritaville Resort Casino
Job Locations US-IL-Joliet
- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Checks guests in and out of rooms and RV Park.- Makes guest reservations, assigns rooms/RV slots, and makes keys.- Answers incoming telephone calls and provides appropriate assistance such as directions and information regarding property events or promotions.- Answers PBX incoming calls and distributes throughout property.- Enters reservations for Hotel/RV park accommodations based on availability.- Verifies payments received.- Checks arrivals and departures.- Runs daily reports.- Counts cash drawer and balances shift transactions.- Performs daily cash drops and signs proper drop logs.- Performs daily inventory of Front Desk supplies and RV park supplies, notifying Supervisor of ordering needs.- Assists Supervisor in data entry for reports.- Responsible for Hotel rate yield management, balancing hotel inventory, and identifying potential walks.- Maintains a sales strategy mentality to maximize occupancy and revenues.- Adheres to all established credit and internal audit procedures to minimize exposure to loss of revenues.- Uses proper accounting procedures to correct discrepancies.- Invokes service recovery when appropriate.- Reviews guest room accounts for accuracy.- Functions as an expert in Emergency procedures and has a thorough knowledge of all crisis communication material.- Handles departmental accounting of monies, receipts, guest accounts, and other forms of credit; posts all charges; completes cashier’s reports.- Completes Night Audit Checklist with accuracy.- Prepares informational packets as needed.- Fills in for Breakfast Greeter as required.- Understands and adheres to all property and departmental standards, policies, and procedures.- Receives in-bound calls and dispatches or handles appropriately.- Performs out-bound calling efforts as scheduled and prioritized by supervisor or ETS system.- Performs basic functions, data input, and acquires information from the following: ACSC, LMS, PBX, Open Table.- Achieves established levels of activity and meets objectives for number and length of calls attempted, calls completed, sales results, and abandoned calls, up-selling and the accuracy and completeness of data input.- Maintains detailed awareness regarding current and upcoming property events, promotions, entertainment, packages, Club benefits, food specials, and other offers for information dissemination and up-selling.- Handles reservation requests for invitational events, hotel, restaurants, and concerts.- Utilizes event manifests, RSVP spreadsheets, and refers to fact sheets as needed to fulfill call center initiatives.- Provides regular updates on reservation status and response summaries.- Directly handles guest issues and concerns, determining alternate solutions and resources in order to resolve issues.- Works in harmony with supervisor and other department personnel to escalate the handling of guest issues as needed to remedy guest dissatisfaction.- Delivers phone scripts in a compelling and confident manner, effectively offers tool box amenities, and establishes follow up action when executing out-bound calls.- Carries out several simultaneous tasks: takes rapidly-arriving incoming calls in succession, provides courteous, personalized, and professional service, and proficiently and accurately enters and assesses data across multiple systems and programs.- Provides superior service delivery and strong persuasive communication skills.- Consistently follows the processes and procedures outlined for handling calls including up-selling, personalization, standardization, and quality control measures.- Performs a variety of record keeping, filing, indexing, and other general administrative functions.- Operates a variety of communication equipment.- Must display the ability to be a team player and interfaces with other departments to develop key relations to ensure maximum efficiency in completing job tasks.- Responsible for stocking and working Sundry shop.- Assists with Differentiated EP services.- Other duties as assigned.
Job ID
2020-76173
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Joliet
Job Locations US-WV-Charles Town
- $11.00 an Hour- Part Time Weekend Hours- Supplies rooms with all amenities and linens.- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel as directed by inspector, Housekeeping Lead, Supervisor, or Manager.- Cleans all windows and mirrors, dusts, and sanitizes batHRooms in guest rooms.- Vacuums and cleans carpeted areas and behind furniture.- Assures that every room is clean and everything in room is in proper working order.- Cleans and maintains his/her workstation, including stocking workstation with sheets, pillowcases, towels, and all amenities.- Ensures all linens and terry are without defect.- Completes daily housekeeping reports, if necessary.- Works as a team with other employees.- Responsible for providing exceptional Red Carpet Customer Service to all guests.- Properly reports and turns in all lost and found items.- Greets all guests throughout shift with the proper salutation and pleasant expression.- Reports all safety hazards or maintenance deficiencies for proper handling.- Maintains and cleans all equipment used throughout the course of a shift.
Job ID
2021-78199
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-IL-Joliet
- Performs duties to accommodate hotel guests, responds to telephone inquiries, and makes appropriate reservations. - Ensures guest satisfaction by following guidelines of the company and departmental policies and procedures. - Conducts in-bound and out-bound calling, providing quality service and effective selling through the use of a telecommunication database and telephonic system. - Expediently handles guest concerns, inquiries, and requests. - Directs guests to appropriate personnel and/or escalates issues to management when necessary to fulfill guest needs. - Performs the professional and courteous handling of incoming guest calls and reservation requests while realizing campaign goals, fulfilling data entry requirements, and achieving call time and volume objectives.  - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Checks guests in and out of rooms and RV Park.- Makes guest reservations, assigns rooms/RV slots, and makes keys.- Answers incoming telephone calls and provides appropriate assistance such as directions and information regarding property events or promotions.- Answers PBX incoming calls and distributes throughout property.- Enters reservations for Hotel/RV park accommodations based on availability.- Verifies payments received.- Checks arrivals and departures.- Runs daily reports.- Counts cash drawer and balances shift transactions.- Performs daily cash drops and signs proper drop logs. - Performs daily inventory of Front Desk supplies and RV park supplies, notifying Supervisor of ordering needs.- Assists Supervisor in data entry for reports.- Performs Night Audit procedure as assigned or scheduled.- Performs minor clerical work as assigned.- Prepares informational packets as needed.- Fills in for Breakfast Greeter as required.- Understands and adheres to all property and departmental standards, policies, and procedures.- Receives in-bound calls and dispatches or handles appropriately.- Performs out-bound calling efforts as scheduled and prioritized by supervisor or ETS system.- Performs basic functions, data input, and acquires information from the following: ACSC, LMS, PBX, Open Table.- Achieves established levels of activity and meets objectives for number and length of calls attempted, calls completed, sales results, and abandoned calls, up-selling and the accuracy and completeness of data input. - Maintains detailed awareness regarding current and upcoming property events, promotions, entertainment, packages, Club benefits, food specials, and other offers for information dissemination and up-selling. - Handles reservation requests for invitational events, hotel, restaurants, and concerts. - Utilizes event manifests, RSVP spreadsheets, and refers to fact sheets as needed to fulfill call center initiatives.- Provides regular updates on reservation status and response summaries.  - Directly handles guest issues and concerns, determining alternate solutions and resources in order to resolve issues. - Works in harmony with supervisor and other department personnel to escalate the handling of guest issues as needed to remedy guest dissatisfaction.- Delivers phone scripts in a compelling and confident manner, effectively offers tool box amenities, and establishes follow up action when executing out-bound calls.  - Carries out several simultaneous tasks: takes rapidly-arriving incoming calls in succession, provides courteous, personalized, and professional service, and proficiently and accurately enters and assesses data across multiple systems and programs.- Provides superior service delivery and strong persuasive communication skills.- Consistently follows the processes and procedures outlined for handling calls including up-selling, personalization, standardization, and quality control measures.- Performs a variety of record keeping, filing, indexing, and other general administrative functions.- Operates a variety of communication equipment.- Must display the ability to be a team player and interface with other departments to develop key relations to ensure maximum efficiency in completing job tasks.- Responsible for stocking and working Sundry shop.- Assists with Differentiated EP services.- Other duties as assigned.
Job ID
2020-74840
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Joliet
Job Locations US-MS-Bay St Louis
- Provides friendly and efficient service to guests during check in/check out procedures.- Make and confirm advance reservations and assist guest with problems or questions.- Obtains information necessary to guarantee rooms (i.e. identification, credit card verification etc.).- Assists guests with any problems, questions, or future room reservations.                         - Performs Front Desk, Call Center, and other hotel related duties when necessary.- Keeps Hotel Services Supervisor informed of any problems.- Employees who work grave shift must perform Night Audit duties and complete and Flash Report in a correct and timely manner. - To answer all reservation inquiries in a manner set forth in policy procedure. This will include assisting guests warranting complimentary accommodations responding patrons to special events.- Maximize resort revenues by selling reservations based on predetermined rate strategies.- To accurately enter all reservations into the computer system based on set policy and procedure.- Provide information to guests regarding local services and events.- Assists the Player Development team with all reservations and requests.- Perform group block management, the entering of rooming lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort.- To make recommendations to "yield management" strategies.- Verifies duties and examines work for exactness, neatness and conformance to policies and procedures.- Assigns and assists customers with an RV site.- Remains current on all casino activities and assists guests with all inquiries.- Collects and accounts for all RV site revenue.- Responsibilities may include carrying out routine duties that occur while working at the Marina.- Answers phone and assists with clerical tasks.- Exhibits a friendly, helpful and courteous manner when dealing with the customers and fellow cast members. - Any and duties as assigned by your Manager or a member of management.
Job ID
2021-77834
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-IN-Lawrenceburg
- Sweeps and vacuums carpeted areas. - Extracts or shampoos carpets on a scheduled basis. - Cleans all brass. - Assists regular shift team members in maintaining restrooms and casino floor. - Operates extractor equipment, floor scrubbers, shampoo machines, and polishing machines as well as special vacuum cleaners and scrubbers. - Carries out heavy duty detail cleaning of restrooms and locker rooms. - Moves office furnishings and items as directed. - Cleans interior and exterior windows above 6 feet off the ground as directed. - Maintains logs for equipment usage. - Assists with inventory of all stockroom items received from the warehouse to assure proper quantities and quality. - Responsible for the cleaning of all Housekeeping equipment. - Maintains cleaning supply inventory and identifies damaged bottles and/or drums for replacement. - Maintains strict confidentiality in all company matters.
Job ID
2020-77209
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-IL-Alton
- Cleans lobbies, lounges, rest rooms, corridors, elevators, stairways, ramps, Prom areas, and patron parking lot. - Machine sweeps, mops, scrubs, waxes, and polishes floors. - Cleans rugs, carpets, upholstered furniture, and draperies. - Dusts furniture.  Washes walls, ceiling, and woodwork. - Washes window glass, door panels, and sills. - Cleans wall and ceiling fixtures. - Empties wastebaskets and empties and cleans ashtrays.- Transports trash and waste to disposal area. - Replenishes restroom supplies. - Responds to calls for Housekeeping problems (i.e., broken glass, spills, backups, etc.). - Employees may be required to perform duties outside of their normal job descriptions where, in the company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service. - Complies with company policies, all state and federal regulations, and internal controls as relates to this position.
Job ID
2021-78242
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Argosy Casino Alton

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